Trabajos customer service director en Reino Unido

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our Team As Warner Bros. Discovery (WBD) portfolio continues to grow – around the world and across platforms – the Technology & Operations team is building media technology and IT systems that meet world class standards for which WBD is known. T&O builds, implements and maintains the business systems and technology that are critical for delivering WBD’s products, while articulating the long-term technology strategy that will enable WBD’s growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms. Your New Role... With a focus on networking, international satellite & fibre methodology and compression & distribution technologies reporting to the Senior Director of Distribution Engineering, this position is critical in monitoring and supporting WBD’s Global television distribution infrastructure and supporting our Live Events output. You will be a part of our Tier 1 behind-the-scenes operations support team expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician. Operations Engineer’s in this role will have experience in leading difficult situations, staying calm, reacting quickly under pressure and being able to execute on the key responsibilities noted below. Your Role Accountabilities… • Monitoring all of WB Discovery’s channels, • Manage the necessary switching of transmission systems during normal or emergency conditions to ensure that all services remain on the air., • Respond to all affiliate enquiries and maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets, • Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels, • Outage vetting – initiating of critical outage situations, • Manage incident and planned work tickets: uphold professional ticket management from the get-go for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution, • Liaise with third party fibre, uplink and playout providers during fault investigations., • Provide input and issue written reports to various factions of the Technology & Operations groups about transmission system reliability., • Routinely check the health of Distribution equipment., • Proactively identify and address potential risks and vulnerabilities in our distribution infrastructure, recommending mitigation strategies, • Develop corporate oversight/participation in Distribution Technologies, • Assist with training and development of Distribution Staff Members as needed., • Create and update documentation and procedures, • Implement, or assist with implementation of, changes to distribution infrastructure, • Identify, adjust, and help establish new monitors and metrics needs Qualifications & Experience… • Experience in a broadcast, media, or telecommunications environment., • In-depth knowledge of television distribution systems, platforms, and standards., • Working knowledge of digital baseband signals, SDI, HD-SDI and ASI for video and PCM, Dolby D and E and its variants for audio signals as well as awareness of TCP/IP Network concepts including multicast traffic, • Knowledge of and experience with SMPTE 2110, • Working experience with Television Distribution Systems – fibre and satellite based encoding, as well as Telemetry Monitoring and Control Systems, • Is able to operate associated test and analysis equipment including but not limited to video waveform monitor, vector scope and transport stream analyzer, • Specific experience and expertise in troubleshooting and correcting signal quality issues, signal routing, systems integration and maintenance, • Candidate should have working knowledge of MPEG-2/4 encoding technology, encryption/ authorization technology and TVRO receive systems., • Able to work without supervision, combining initiative with discretion, • Computer literacy, excellent oral and written communication abilities and close attention to details are required., • Overnight, weekend, holidays, and rotating shifts are required as this is a 365/24/7 mission critical position to support the distribution reliability of WBD services., • This position is considered an essential position. This means that during times of inclement weather, emergencies, or when access to the workplace may be impeded, that employees in this position are expected to report to work to support business continuance, unless otherwise instructed by their direct manager, • Able to communicate technical matters to technical and non-technical audiences, • Understand and be able to work with monitoring systems and related technologies, • Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements, • Ability to provide Total Call Ownership to include handling irate customers, escalating issues as appropriate and providing the necessary follow up before incidents are closed #Tech Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at _ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our _ for instructions to submit your request.

Head of Market Compliance Permanent, Full-time Location: London, Selby or Ipswich Closing Date: 22nd June Due to continued growth, we’re looking for a Head of Market Compliance to join our Regulation & Compliance department here at Drax. As the Head of Market Compliance, you’ll be responsible for Drax’s second line of defence (2LoD) in relation to physical, financial and GB customer energy market related compliance, ensuring we remain in line with our UK and, where applicable, EU regulatory requirements. Reporting to the Group Regulation & Compliance Director, you’ll play an integral role in leading the development and continual improvement of policy and assurance processes to help support the delivery of Drax’s strategy, as well as helping to shape a progressive compliance culture across the organisation. Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: As the Head of Market Compliance, you’ll be responsible for developing a multi-year compliance strategy covering all GB energy market related activities, maintaining our licence to operate whilst preparing the business for expansion into new technologies and markets. Key accountabilities include: • Support the development of Drax’s growth strategy, including the FlexGen portfolio, the future of Drax Power Station and the development of energy services offerings (e.g. asset management, EV fleet management, SMART/MHHS readiness, NESO/DSO service provision, etc.)., • Ensure the team provides effective, consistent advice, guidance, training and assurance on existing and forthcoming obligations within the GB energy market regulatory landscape., • Develop and continually improve internal market policy framework (wholesale and retail), in line with latest guidance and regulatory/policy changes, working closely with the Regulation and Policy teams., • Lead compliance risk evaluation activities and develop appropriate mitigation strategies, keeping senior leaders informed (across multiple disciplines) and taking a lead in proactive/collaborative risk mitigation., • Lead internal investigations and associated regulatory interactions (traded market, customer fraud, consumer impact, etc.) across wholesale and retail, • Represent Drax and build relationships at external events, including trade body committees and forums. Who we’re looking for: To be successful in this role you’ll ideally have… • Excellent working knowledge of compliance programme development and improvement within Energy, Power, Utility or related sectors., • In-depth knowledge of UK and EU market regulatory requirements – ideally wholesale and retail., • Proven experience of representing multi-discipline teams at senior leadership meetings and committees., • Ability to manage multiple conflicting priorities whilst driving strategic change., • Ability to communicate across a wide range of stakeholders across a corporate organisation. Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role, you’ll get: • PSP bonus plan, • A discretionary bonus depending on company performance, • Private Healthcare, • SAYE (Sharesave): discretionary scheme from time to time, • Personal accident cover, • Group personal pension plan where we’ll contribute up to 10%, • Holiday - 25 days plus bank holidays, • Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 50+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do Leadership of a team of 100+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we’re looking for You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You’re passionate about recruiting and developing great engineering talent You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You’ll be aware of the latest native developments within AWS and have real world experience You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Pear Recruitment – Lettings Manager\nLocation - Pinner\nSalary - £38,000, OTE £45,000 - £50,000\nHours - Mon to Fri 9.00am - 5.30pm and every other Saturday 10.00am - 2.00pm\n\nOur client is a well-established Lettings & Property Management company looking for a full time Lettings Manager to join their friendly team in Pinner.\n\nThis role would suit a candidate with at least 2 years’ experience as a Senior Negotiator or Lettings Manager.\n\nThe ideal candidate should be able to demonstrate a proven track record including excellent customer service levels and new business. They will have a passion for the lettings industry and enjoy problem solving and a variety of tasks.\n\nAside from a good work ethic and positive attitude, they are looking for someone who is polite and well presented, flexible, well organised, and able to think on their feet; someone who will go above and beyond, can lead a team and has great customer service.\n\nReporting to the Office Manager and Director, you will be responsible for:\n\nOverseeing the marketing and letting of residential properties\n\nConducting Market Appraisals and advising landlords on rental pricing with good knowledge of the current market\n\nDriving business development and landlord acquisitions\n\nManaging and overseeing enquiries, viewings, and applicant follow-ups\n\nOverseeing the vetting of prospective tenants (Inc references, Right to Rent, affordability checks)\n\nOverseeing the preparation and issuing of tenancy agreements and relevant tenancy documentation\n\nEnsuring compliance with lettings legislation and regulations\n\nLiaising with landlords on instructions, updates, and performance\n\nManaging tenancy rent reviews, and negotiations\n\nOverseeing and handling move-ins and move-outs from a Lettings perspective\n\nOverseeing rent collection and arrears management\n\nOverseeing deposit registrations\n\nResolving landlord or tenant queries or disputes\n\nMonitoring portfolio performance and occupancy levels\n\nLeading, training, and supporting lettings staff\n\nMaintaining accurate records and ensuring department processes are current and kept up to date\n\nEnsuring high standards of customer service and professionalism at all times\n\nRequirements:\n\nPrevious experience as a Senior Lettings Negotiator or Lettings Manager\n\nA strong communicator with excellent inter-personal skills\n\nStrong negotiation skills\n\nWell-spoken and well-presented\n\nExcellent organisation skills and punctuality\n\nStrong knowledge of the local rental market and relevant legislation\n\nProven track record in leading and managing a team\n\nARLA qualified Level 2 at least or equivalent (opportunities to gain more qualifications will\n\nbe encouraged), or working/wanting to work towards it\n\nFull clean driving license and own vehicle\n\nWhat they offer:\n\nCompetitive Salary\n\n32 days annual leave (Inc bank holidays)\n\nContributory Pension scheme\n\nParking Permit\n\nCommission package\n\nPerformance related annual bonus\n\nIf you are interested in this Letting Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.\n\nRecommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.\n\nDue to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.\n\nConfidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Location: Craven Street with hybrid working Band/Job Level : Band F, Manager/Specialist Salary: £29,288 (pro rated) £48,813 FTE A fixed term opportunity has arisen to join the College’s small but friendly Human Resources department for an Interim HR Manager. This opportunity has been created to enable the team to deliver critical people related projects and activities which support the college’s team members in the delivery of our strategic aims. Reporting to the Director of People, the key purpose of the role will be to provide HR related project delivery support to the Director of People, managing and working on the delivery of key change projects to HR practices, managing and delivery of staff engagement, training and development and talent management related business as usual. Also to provide employee relations advice and guidance to College managers and staff. The main responsibilities for the role holder will be: Staff Engagement • Lead the SEC (Staff Engagement Committee) in the development, launch of the College’s 12 month Wellbeing Calendar of activities to budget for 2027. Lead also in delivery of the Wellbeing Calendar for 2026., • Manage and fully engage in monthly Staff Engagement Committee meetings. Ensuring HR is represented, the committee has good representation levels and including chairing on a rota basis with members, researching topics and taking forward initiatives and ensuring resourced., • Manage set up, chair quarterly staff award panels and communicate winners. Review scheme with SEC as needed. College Onboarding and probations • Working with the HR team and other relevant stakeholders and departments to develop the College’s Onboarding (including Induction, to include College, Department, Job related, Safety, IT, Compliance, values and EDI modules together with an opportunity for joiners to meet face to face and network). Also develop clear guides for managers around who covers what and a pack to support delivery and launch once agreed. Training and Personal Development and Policy Review • Develop and deliver training to managers on all aspects of recruitment and review recruitment to ensure inclusivity and meeting TIDEMARK standards., • Working with HR Officer to develop College annual training plan for 2027 including sourcing of external solutions and in house delivery of training to meet College training needs and maximise budget., • Explore, recommend and develop career development opportunities for staff. HR Advice and processing cover and oversight • Manage and advise on complex HR cases and provide advice and guidance to HR Officer in Director of People’s absence as and when required., • Oversee forecasting/gathering ratings and increments at end of year and costing for budgets, • Manage and implement roll over and change to annual leave and toil entitlements for staff for 2027, • Cover for the HR Officer of HR processing activities as and when required To be considered for the role candidates will need to be/have: • CIPD qualified or other relevant qualifications – level 5 upwards or equivalent experience, • Strong written and verbal communication skills, • Understanding of effective learning, training and personal development concepts, appraisals, onboarding principles and best practice., • Experience in managing and delivering HR review projects, • Ability to prioritise, balance long and short term priorities, work on own initiative and work to deadlines., • Good coaching, stakeholder engagement skills., • Good level of attention to detail, especially when dealing with HR system design and migration, • Good Microsoft Excel and PowerPoint Skills, • Proven experience in providing excellent customer service, influencing, coaching others., • Experience of providing advice and guidance on complex ER HR issues. If you would like to apply for this role, please submit an up to date CV along with a brief covering letter that sets out the skills and experience you consider would make you suitable for this position, no later than 24th June 2026. First Interviews will take place on 29th June or 1st July 2026 at our offices in Craven Street, Second interviews will take place on 6th July 2026 on TEAMS. Additonal Information • Typical working hours at the College are 9 am to 5 pm (7 hours, excluding lunch) We operate a flexible working window from 8 am to 6 pm where you can vary your start and end time (working a 7 hour day). • We also offer hybrid working (a mixture of home and office working). Typically College staff will work around 20 - 40% of their time at the workplace (whether this is the office at Craven St, or a face to face meeting, event at another business related site or organisation) per week. Equality and inclusion The College is committed to providing equal opportunities in employment and to avoiding discrimination. We value the differences that a diverse workforce brings to the organisation. In support of this we follow a fair recruitment process in which shortlisting and other recruitment decisions are made on the basis of skills, competencies and experience demonstrated in the application and interview process. We welcome applications from people of all backgrounds. If you require a reasonable adjustment to be made to support your application due to a disability or other condition please let us know.

Our client, one of the Big 4, is looking to engage with an experienced Immigration Manager for a 6 month assignment, starting ASAP. Successful individuals must have strong UK corporate immigration experience in advising external clients and be available to start a new role immediately or at short notice, spending 3 days per week in their London office. Ideally individuals will have upwards of 2 years' experience in an Immigration Manager position and have experience in workload delegation and supervision of Consultants and Analysts. Experience in the following is highly desirable: • Knowledge of UK corporate immigration rules, laws and systems and keeping up to date with changes in immigration policies and wider global immigration trends., • Preparing detailed strategic and compliance advice to provide clients looking to manage a range of factors in their international business/lifestyle., • Knowledge of the different working visas (i. skilled worker, ILR and Global business mobility)., • Leading and establishing the case strategy on a full range of UK visa applications to enable international moves., • Overseeing a team delivering large volumes of individual cases. Prior management experience is desirable., • Delivering a great client/customer service and building client relationships. Whilst this opportunity is for an initial 6 month contract, there is potential for further extension. This opportunity will be well suited to individuals who have advised external clients on their corporate immigration matters within a private practice or consultancy environment. The successful individual will join a team of 5 and will report into an Associate Director within the business. A competitive daily rate is on offer (inside IR35). Please apply with your CV to Jennifer Pike in confidence. Please note that where a level of preferred experience or qualification is indicated, this is a guideline only and does not preclude applications from candidates with more or less experience.Jameson Legal acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.

Unified Communications Growth SpecialistThe UC Growth Specialist is a key strategic role at Redsquid, driving the expansion and enhancement of our Unified Communications offering as we embark on an exciting growth journey. Working closely with the Director of Sales, you will ensure seamless integration of UC solutions into newly acquired businesses, deliver an outstanding UC experience for our customers, and spearhead initiatives to grow our UC customer base. If you have a passion for technology, a customer-focused mindset, and a talent for driving innovation, this is the role for you!Key Responsibilities • Integration and Alignment:, • Partner with cross-functional teams to integrate UC solutions into newly acquired businesses, ensuring alignment with Redsquid’s standards and objectives., • Analyze and assess existing UC infrastructure and processes within acquisitions to identify improvement opportunities., • Customer Experience Excellence:, • Serve as the UC expert, ensuring a superior experience for customers transitioning to or adopting our solutions., • Act as the main point of contact for UC-related queries and provide tailored solutions to address customer challenges., • Growth and Expansion:, • Develop and execute strategies to grow Redsquid’s UC customer base, leveraging both existing and new business opportunities., • Identify cross-selling and upselling opportunities within the current customer portfolio and new acquisitions., • Collaborate with sales teams to provide technical expertise and drive adoption of UC solutions., • Technology and Innovation:, • Stay ahead of trends in Unified Communications and related technologies to position Redsquid as an industry leader., • Recommend and implement innovative UC solutions to enhance our offering and keep pace with market demands., • Training and Enablement:, • Educate internal teams and new acquisitions on Redsquid’s UC solutions, capabilities, and value propositions., • Provide guidance and support to ensure smooth adoption of UC technologies across the organization., • Metrics and Reporting:, • Track and report on key performance indicators (KPIs) related to UC adoption, customer satisfaction, and revenue growth., • Provide insights and feedback to influence decision-making and strategy., • Skills and Qualifications, • Education and Experience:, • Proven experience in Unified Communications or a related field, preferably within the technology or Managed Service Provider industry., • Demonstrated success in managing and driving growth in UC portfolios., • Strong understanding of UC technologies, platforms, and trends., • Technical Expertise:, • In-depth knowledge of VoIP, telephony systems, video conferencing, collaboration tools, and other UC solutions., • Proficiency in integrating UC systems across different business environments., • Core Competencies:, • Exceptional communication and interpersonal skills to engage with internal teams, acquired businesses, and customers., • Strong analytical and problem-solving abilities, with a focus on identifying growth opportunities., • Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment., • Key Success Metrics, • Growth of UC customer base and revenue., • Successful integration of UC solutions across acquisitions., • Increased customer satisfaction and retention within the UC portfolio., • Identification and execution of cross-selling/upselling opportunities, • Why Join Us?, • Be a Changemaker: Play a vital role in shaping Redsquid’s future through innovative UC solutions., • Collaborative Environment: Work alongside a dynamic, forward-thinking team that values your ideas and expertise., • Professional Growth: Access opportunities to expand your skillset and thrive in a role with real impact., • Exciting Challenges: Lead UC initiatives through a transformative acquisition journey that positions Redsquid as an industry leader.If you’re a UC professional ready to take on a role where you can make a significant impact, we want to hear from you! Apply today and become part of Redsquid’s exciting growth journey.Ref-228 664

Here at TheSqua.re we have a great opportunity for a Director of Global Sales to join our expanding team. We are a leading technology-driven hospitality company that specialises in providing corporate accommodation. Our mission at TheSqua.re is to be the world’s best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s extremely high annual growth for several years in a row. We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way. From offices in New York, London and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies. The Director of Global Sales is responsible for driving international revenue growth by combining strategic leadership, enterprise relationships, and operational excellence. This role requires a well-established network across business travel, mobility, and corporate accommodation, alongside the ability to build and scale a high-performing, process-driven sales organisation. Acting as both a commercial leader and industry ambassador, you will shape global sales strategy, secure key enterprise partnerships, and ensure consistent execution through data, technology, and innovation. You will also play a visible role in elevating the company’s profile across key industry bodies, including Global Business Travel Association. Key Responsibilities: Client & Relationship Leadership • Leverage an established portfolio of global corporate buyers, travel managers, and procurement leaders to accelerate revenue growth, • Act as executive sponsor for strategic accounts, building and maintaining C-suite relationships, • Position the business as a trusted partner across mobility and accommodation solutions Sales Strategy & Operations • Define and execute a global sales strategy focused on enterprise account acquisition and expansion, • Own sales operations, including forecasting, pipeline management, CRM discipline, and lead generation, • Implement scalable, data-driven processes aligned with ambitious growth targets Performance & Delivery • Set clear KPIs and drive a high-performance, accountable sales culture, • Continuously optimise pipeline health, conversion rates, and overall sales effectiveness, • Refine sales methodologies to improve consistency and results across regions Market Influence & Industry Engagement • Represent the company as a senior voice at industry events, panels, and forums, • Leverage networks (including Global Business Travel Association and similar bodies) to unlock strategic opportunities, • Identify and develop growth opportunities across key markets, particularly the US and EMEA Innovation & Technology • Champion the use of AI, CRM, and digital tools to enhance sales performance and insight, • Embed a tech-enabled, forward-thinking culture across the sales organisation Leadership & Team Development • Lead, inspire, and develop a global sales team across multiple regions, • Provide coaching, mentorship, and clear succession planning, • Foster a collaborative, high-impact culture grounded in accountability and delivery The Profile • Proven global sales leader with an established network across business travel, relocation, or corporate accommodation, • Strong track record of winning and expanding large multinational accounts, particularly across US and EMEA, • Deep expertise in sales strategy, operations, and data-led performance management, • Established industry presence, ideally with involvement in organisations such as Global Business Travel Association, • Exceptional relationship-building and influencing skills at C-suite level, • Commercially driven, resilient, and motivated to deliver measurable impact, • Comfortable operating within a fast-paced, high-growth SME environment Success Measures • Growth in global revenue driven by enterprise client acquisition and expansion, • Strong sales performance across KPIs (pipeline health, conversion rates, win rates), • High levels of CRM adoption, data accuracy, and process consistency, • Increased visibility and influence within the global business travel ecosystem Direct Reports Senior BDM, Business Growth Manager, Senior Account Manager, Account Manager, Bid Manager, UK Sales & Growth Executive Company Benefits: • 28 days Holiday (including Bank Holidays) increasing after length of service., • Birthday day off after 1 year of service, • Fridays Brunch or Lunch with evening drinks and nibbles., • Performance bonus, • Company pension, • Health & wellbeing programme, • Learning and Development programme, • Quarterly office events and Christmas dinner, • Health cashback plan Work authorisation: • United Kingdom (required), • Work Location: In person

This North London Authority are looking for a Head of Council Tax & Financial Assessment to work within Residential Services. Details of the role are: The role is to act as the Council’s lead officer on all Council Tax and Financial matters including: • To provide assurance that the Council is delivering high-performing, well- managed, strategic Revenues and Benefits services., • Council Tax administration and collection., • Housing Benefit and Council Tax Support administration, • To direct, lead and manage the provision of high quality, cost-effective services to the Council for the delivery of Revenues and Benefit services and to ensure that the Council’s policy objectives in relation to Revenues and Benefits are met., • The post holder will lead all aspects of the Revenues and Benefits operations, ensuring the customer is at the heart of the services., • Administration of Financial assessments (Adult Social Care), • Administration of appointeeships and deputyships, blue badges, 13A Payments., • Assume financial responsibility for subsidy management., • To deputise for the Director of Resident service in their absence. To apply for this role you must have: • A relevant professional qualification (minimum IRRV Level 3) or equivalent OR be able to demonstrate substantial management experience in a Revenues and Benefits environment., • Be eligible to work within the UK For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.

Your new company Your new company is one of the largest independent privately-owned Insurance brokers with offices based in the heart of the City, North of England, as well as having an International reach. They are a trusted business partner to all of their clients and a highly valued contributor to the insurance market.Your new company pays very close attention to detail and prides themselves in having a professional, yet friendly, approach. They place real value on their employees, and they firmly believe in employing the best talent in their industry, employing over 100 expert staff specialising in every area of commercial and property insurance. Your new company has also won local, regional and national awards. Due to expansion within their London office, a position for a Property Executive/ Client Director has arisen. Your new role Your new role working as a Property Owners Account Executive means you will be responsible for working alongside Account Executives and Account handlers to work on your own portfolio of clients from inception to completion, handling a property portfolio of both commercial and some residential business. Your role will be to maintain your key client's Property Insurance portfolio, providing a high-quality, professional and efficient service, as well as growing the account through new business development, upselling or cross-selling. Other duties will include managing the renewal/placing process in a timely manner, obtaining terms and quotes, highlighting potential risks and agreeing terms in line with client requirements, including any mid-term alterations. What you'll need to succeed Your previous experience working as an Account Executive, Account Manager or Client Director handling Property Owners (Real Estate) business from inception and have experience in business development or sales will contribute to your success in securing this role. Ideally, you will be CERT CII qualified or have progression towards Dip CII. Have excellent negotiation and communication skills with the ability to develop and manage good working relationships with clients and insurers through building trust and mutual respect. You will provide great customer service by responding promptly to enquiries and concerns from clients and have outstanding industry and sector knowledge. Ideally, you will have some experience with Acturis. PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE WORKING AS AN ACCOUNT EXECUTIVE OR CLIENT DIRECTOR HANDLING PROPERTY OWNERS (REAL ESTATE BUSINESS) AND HAS EXPERIENCE IN MANAGING THE CLIENT FROM INCEPTION TO COMPLETIONWhat you'll get in return You'll be offered a competitive salary of up to £95,000 (depending on your experience) plus a comprehensive benefit and bonus package. You'll receive support from both directors and managers and be given the opportunity to develop and take on more responsibility in the future. You'll enjoy working as part of a growing and friendly team with a unique vision to grow and develop long-term client needs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join LHC in this exciting role as a Business Co-ordinator and play a major part in managing the administration of our client and supplier journey. Your responsibilities will include income and project management, while providing a high quality customer experience. If you thrive in a dynamic environment and have a knack for ensuring smooth and efficient operations, we want to hear from you! Apply now to be a part of our fast-paced and high performing team. What you will be doing: • Manage the Expression of Interest process (EOI) ensuring that all relevant contacts are identified, engaged, followed up and all correspondence recorded on the LHC Microsoft Dynamics system., • Work closely with LHC Partners and Appointed Companies to track and monitor payments made on LHC registered projects., • Provide a clear audit trail for all communications both verbal and written via the LHC CRM system., • Provide training and guidance to all stakeholders on the use of the LHC Portal and any other LHC system/s to ensure the effective management of project data., • Working with the LHC Client Support Manager (CSM) and Office Manager track forecasted project income and alter / adjust projections accordingly to ensure all project forecasts are up to date at all times., • Work with the LHC CSM and Office Manager to manage variance reporting and ensure monthly and quarterly variations are minimised and fully accounted for., • Work with the LHC CSM and Regional Director to register and track leads, ensuring these are followed up and progressed through the system., • Provide regular reporting on key performance indicators as requested by LHC colleagues., • Undertake any other duties commensurate with the general level of responsibility of the post at the discretion of the Office Manager., • Participate in LHCPG team briefings at Uxbridge or other locations throughout the UK as required by the LHCPG Group Director. What you need:, • Proven experience in a finance / administration role dealing with reconciliation of financial data using various IT systems and applications., • Comfortable using Microsoft Dynamics systems and other computer packages such as Microsoft Office (Excel, Word, Outlook, Business Intelligence (BI))., • Experienced in providing high levels of customer service via telephone, email and face to face., • Excellent spoken and written communication skills., • Strong numeracy and analytical ability with focus on attention to detail., • Outstanding communication and interpersonal skills. What You'll Get:, • Competitive basic salary, • Highly Attractive Pension, • 29 days holiday + bank holidays + birthday off, • £300 pa personal wellbeing allowance, • £1000 pa individual training budget (post probation), • Enhanced Maternity + Paternity and Private Healthcare (Post probation), • Flexibility, volunteering day, discounts and much moreIf you're ready to contribute to our mission of delivering better buildings and homes to enhance local communities, we want to hear from you. Join us as a Business Co-ordinator and be part of our dedicated team. Interviews are planned for early to mid June, with an anticipated start date in July.Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. Therefore, don’t miss out on this chance. Apply today! REF-228 693

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills. Key Duties: Handling incoming calls on all existing bookings - B2B & B2C Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly. Monitoring the webchat functionality and usage / conversions on queries. Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview. Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents Create a Retention centric sales environment Develop a team progress and training system based on Balance Scorecard achievements * Post Covid Team initiation and team build Skills Required: Experience in using Amadeus To offer expert knowledge and advice on destinations Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand. Developing excellent time management skills with the team Up selling to maximise revenue on bookings To efficiently perform all administrative duties associated with the role Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking Driven to achieve Company targets The Package: Salary: from £26,000 - £31,000 Plus, Target personal and group achievement Commission Interested: Please click to 'APPLY@ Or contact email

Morgan Hunt currently requires a Group Head of Maintenance for FE College based in East London on a 6 Month Fixed Term BasisSalary From £57,000pa to £66,000pa Depending on experience Hours: 35 Hours: 09:00 to 17:00 Monday to Friday with a requirement to work up to three Saturday open days and two open evenings per year.Location: East London Job PurposeTo lead and develop the college's maintenance and engineering functions, ensuring a safe, compliant and well-maintained estate. The post holder will manage the day-to-day maintenance team and contractors, oversee planned and reactive works. They will ensure statutory compliance, provide technical leadership, drive continuous improvement, and support a positive health and safety culture across all campuses. Leadership & Management · Lead and manage the maintenance team, ensuring high performance, clear priorities, and effective resource planning. · Set standards for service delivery, safety, compliance and customer service.· Foster a collaborative, solution-focused culture within the team. Operational Maintenance · Oversee reactive and planned preventative maintenance across the estate, ensuring compliance with statutory requirements and best practice. · Manage workflows through the CAFM system, ensuring accurate records, timely updates and efficient scheduling. · Ensure safe working practices, risk awareness and adherence to H&S legislation across all activities. Strategic Head of Maintenance Candidate Requirements The role is focused on a new fixed-term role created to support the Acting Director during a director's phased return from sick leave. The role, which involves managing the Estates Department's maintenance and security functions across multiple London campuses, requires someone with M&E trade qualifications, people management skills, and contractor management experience. The position is based on-site at various campuses across inner and outer London, with a 35-hour work week requirement and emergency planning across the college group. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

JOB TITLE: Deputy Managing Director BUSINESS FUNCTION/ SUB-FUNCTION: MD Office LOCATION: Greenford, West London ROLE and RESPONSIBILITIES: • Work with the Managing Director and senior colleagues to deliver our corporate strategy, exercising overall responsibility for the achievement of specific strategic priorities and associated actions as directed by the Managing Director., • Ensure the provision of high quality and innovative projects delivery, analytical tools that respond to the challenging demands, needs and aspirations of students and staff., • Provide leadership and strategic direction key functions. Working closely with colleagues from across GBS to ensure these functions are effective and robust and equipped to respond to our ambitious plans for growth over the next five years., • Ensure that our portfolio is fit for purpose and well-maintained via internal audit, • Ensure the project management office delivers key initiatives, making significant impact., • Lead the internal audit team to identify key risk areas and lead with action plans., • Responsible for delivering an outstanding student experience, working with colleagues across GBS to ensure an integrated approach to support our students., • Ensure that statutory compliance and accountability requirements are achieved in relation internal and external audit., • Take overall responsibility for building a team of strong, confident, and capable departmental leaders within their areas of accountability., • Work proactively to ensure a culture of openness, shared responsibility, and collaboration., • Take on tasks commensurate with the seniority of the role as directed by the Managing Director and represent GBS externally as required. ESSENTIAL SKILLS and EXPERIENCE: • Significant senior leadership experience within a complex organisation, with responsibility for multiple operational and strategic functions., • Proven experience supporting executive leadership in delivering corporate strategy and organisational growth., • Demonstrable track record of leading large, cross-functional teams, including PMO, Internal Audit and Continuous Improvement functions., • Strong strategic planning capability with experience translating strategy into operational delivery plans and measurable outcomes., • Experience driving organisational expansion, transformation, and continuous improvement initiatives., • Proven ability to enhance and deliver an outstanding customer or student experience across multiple service areas., • Experience in delivering IT infrastructure and information systems projects, ensuring secure, innovative and fit-for-purpose technology solutions., • Strong financial acumen with experience managing budgets and ensuring cost-effective resource allocation., • Experience leading internal audit, risk management, and ensuring statutory and regulatory compliance., • Strong data literacy with the ability to use analytics and performance reporting to inform executive decision-making., • Excellent stakeholder management skills with experience representing an organisation externally at a senior level., • Demonstrated ability to build high-performing leadership teams and foster a culture of collaboration, accountability, and openness., • Strong project governance experience, including oversight of programme management or PMO functions., • Excellent communication, influencing, and negotiation skills at Board and Senior Executive level., • Educated to degree level (Engineering or equivalent professional experience). WHAT WE OFFER: • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme, • Discretionary annual performance bonus

Assistant Director of Housing Demand London Borough of Ealing Senior Leadership Opportunity within Housing and Environment £104,784 to £110,703 per annum (pending national April 2026 pay award) Goodman Masson is proud to be partnering with the London Borough of Ealing to appoint an exceptional Assistant Director of Housing Demand. This is a rare opportunity to join one of London’s most ambitious local authorities at a pivotal time for housing delivery, prevention and transformation. Ealing is seeking a visible, strategic and operational leader who can shape how housing demand services are delivered across the borough, ensuring residents receive timely, effective support and that homelessness is prevented wherever possible. Reporting directly to the Strategic Director of Housing and Environment, you will lead a significant portfolio with responsibility for operational performance, strategic development, financial management and cross council collaboration. The Opportunity This role sits at the heart of Ealing’s ambition to improve outcomes for residents through earlier intervention, stronger partnerships and innovative housing solutions. You will lead services that prevent homelessness, support residents into sustainable housing solutions and drive better outcomes across temporary accommodation, move on and housing pathways. You will work across housing, council services and external partnerships to influence policy, shape strategy and deliver high performing resident focused services. As Assistant Director, you will act as a trusted advisor to senior leadership, Cabinet members and elected members while helping to deliver Ealing’s wider priorities around opportunity, climate action and tackling inequality. Key Responsibilities • Provide inspirational leadership across Housing Demand services and create a high performing and collaborative culture, • Lead service transformation and continuous improvement programmes to improve resident outcomes, • Drive excellent customer and resident experience through innovation and modern service delivery, • Oversee operational and strategic planning with accountability for service performance and delivery, • Lead large scale financial management including revenue, capital and grant funded programmes, • Develop commercial approaches, commissioning opportunities and income generation initiatives, • Build effective partnerships across local government, housing providers and regional networks, • Support political leadership with professional advice and operational insight, • Champion equality, inclusion and transparent decision making across services About You We are looking to speak with senior housing leaders who bring strategic credibility and operational excellence. You will demonstrate: • Significant leadership experience within housing demand, homelessness prevention, housing strategy or related services, • Experience delivering complex transformation programmes within large and politically led organisations, • Strong commercial and financial leadership including budget ownership and business planning, • The ability to lead through influence across multidisciplinary teams and partnerships, • Experience advising senior leaders and elected members in complex environments, • A proven track record of delivering measurable improvements for residents and communities, • Strong understanding of housing demand management, prevention approaches and service innovation, • Degree level education or equivalent and evidence of continued professional development Why Join Ealing? Ealing offers the opportunity to shape services that have direct impact on residents across one of London’s most diverse boroughs. Benefits include: • 30 days annual leave plus 3 additional days over Christmas and New Year, • Local Government Pension Scheme with employer contribution of 22.5%, • Flexible working arrangements, • Extensive learning and development opportunities, • Health and wellbeing support including employee assistance services, • Retail, leisure and lifestyle discounts, • Cycle and sustainable travel schemes If you are an ambitious housing leader ready to shape the future of housing demand and deliver lasting outcomes for residents, we would welcome a confidential conversation. For more information or to apply, please contact: Jack Benson Goodman Masson Closing date for applications: 26 June 2026.

Are you experienced within the Inbound Travel Industry? Are you a natural relationship builder? Based in Kent and looking for a local role? Look no further! We are working with an established leading provider of travel, leisure and hospitality products and services in the UK, Ireland and mainland Europe, who are looking for a Product and Contracting Manager to join their team. Reporting to the Commercial Director, the Product & Contracting Manager will be responsible for contracting predominately restaurants and attractions in Ireland, Scotland & the North of England, to fulfil our Key trade/B2B and B2C demands. A key function of the role is to ensure existing and new supplier relationships are built and maintained to maximize all commercial opportunities. Key Duties & Responsibilities Negotiate competitive rates and conditions for all land services notably restaurants & attractions. Secure contracts with suppliers in line with the purchasing strategy and remit advised from the Commercial Director. Product development - source new venues and be proactive in proposing new products appropriate to the various sales channels. Provide product updates and presentations of new products or packages to B2B clients To propose, plan and attend business trips and meetings in order to negotiate and renegotiate contracts. Ensure existing and new supplier relationships are built and maintained to maximize all commercial opportunities. Organise and attend FAM trips. Attend key industry events, workshops and networking opportunities where required. Ability to travel to key destinations in the UK, particularly Ireland and Scotland and to Northern Europe when required. Prepare and analyse statistics via software products to benefit effective negotiations and product analysis for re contracting. To develop and maintain commercially advantageous business relationships with our suppliers. Provide the Operations team with product updates and respond to day-to-day queries. Ensure all contracts are completed accurately and in full with all information being set up in a timely fashion. To liaise with all internal departments to ensure all departments are fully up to date these include, finance, systems, sales & marketing. Negotiate added-value deals, overrides and special offers. Constantly challenging yourself to increase product knowledge and identifying potential suppliers to support our product offering. Investigate and resolve service complaints Ensure high service quality standards are met year on year and to promptly deal with queries from colleagues and suppliers Support sales functions with production of quarterly sales material, e-shots and customer rates sheets.* Entering contracts into the in house HLG database Key Skills A least 2 years' experience in the travel industry preferably in a purchasing role within the UK Inbound market. Confident and passionate about succeeding in the role. The applicant needs to have strong commercial acumen, be adaptable, reliable and flexible, with a responsible attitude and possess the ability to respond to tight deadlines. Excellent negotiation skills Excellent organisational and planning skills. The ability to build effective relationships The ability to deal with competing priorities effectively Self-motivated and good working under pressure. A good knowledge of Word, Excel and PowerPoint Strong written and verbal communication skills (English) The ability to handle multiple projects, whilst maintaining meticulous attention to detail and a "can do attitude". An enthusiastic and strong team player* Additional languages desirable particularly German or French as is a knowledge of UK and Northern European cities Throughout the year it will be anticipated that you will spend approximately 50% of your time attending site visits, FAM trips, visiting clients, and attending workshops across the UK and Ireland (including travel to Ireland / Scotland approximately 8 - 10 times a year). The package: A salary of £29,000 - £30,000 Hybrid working Interested?Please click APPLY or contact

General Manager – Corporate Hospitality - Central London - c£55k-£60k + Bonus & Benefits We are on the hunt for highly organised, client-focused individuals, with exceptional communication skills, an ambitious nature, experience managing client-facing teams and solid understanding of 5* luxury operations, to join a world class corporate hospitality provider based in Central London, running one of their luxurious commercial buildings as a General Manager. The proactive professional will ensure that the company’s award-winning service is delivered to their clients, through extensive liaison with client, proactive problem-solving, occupancy management and producing fabulous in-house events for the clients to enjoy. We’re looking for talented individuals who have operational experiencein client facing roles; individuals who can help drive the business forward, who have inspirational management / leadership skills and who thrive when building excellent business relationships with clients. The organisation: The successful candidate will join a vivacious organisation, with sites around Central London. Our client recognises and rewards their employees; they identify and admire ambition and are committed to providing opportunities for professional development and career growth. Key responsibilities as the General Manager will include: • Managing the day-to-day operations of luxurious 5* corporate facilities, • Client services management - ensuring exceptional standards of service are delivered at all times and that the high standards of the building are continually maintained, • Undertaking extensive client communication and interaction, ensuring client onboarding and off-boarding processes are seamless, • Facilities management – managing the maintenance, cleaning, security, contractors and Health & Safety for the building, • Ensuring the building remains on-brand at all times, • Managing supplier and contractor relationships, • Supporting front of house operations and maintaining excellent customer service standards, • Conducting client viewings alongside the sales team to showcase the building and build rapport with prospective clients, • Support in-house events for clients (lunches, drinks receptions, themed events and meetings etc), • Leading and inspiring your team or supporting in leading (Assistant Manager), • Proactive problem solving - resolving issues with speed, empathy, professionalism and decisiveness, • Ensuring operational efficiency - undertaking regular building checks to ensure the centre is as it should be at all times, • Attending regular operational meetings and reporting to Ops Director on site performance and operational matters (Assistant Manager will attend meetings on Manager’s behalf when required) And more! What we’re looking for: • Previous experience in similar service-led operations roles in client facing environments (hospitality, real estate, facilities, Senior Front of House etc.), • Ability to build strong relationships at all levels of the business acting as an intermediary between departments when needed, • Exceptional standards of customer service, • Experience with facilities coordination/management is advantageous, • Good leadership / supervisory qualities, • Ability to work in a fast-paced and business focused environment, • Highly organised nature, • Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way, • Proactive problem-solving skills and excellent attention to detail and accuracy, • Professional and motivated with corporate presentation and pride in own appearance, • Ability to deal with any building issues or emergencies, if they arise, • Happy in an office-based role, Monday to Friday, • Available imminently and happy in a Temp to Perm position Interested in this General Manager role? If these sound like the perfect role for you and you have the skills and experience we’re looking for, then do not hesitate! Please submit your CV ASAP, quoting ‘CP – General Manager - London’

We are currently hiring for an experienced Estate Manager to oversee the daily operations of a complex residential scheme based in South East London. Hours: Monday to Friday, 9am to 5.30pm Salary: £60,000 - £65,000 per annum DOE The Role: • Lead the management of all major contractors operating within the development, including hard FM providers., • Ensure contract terms, SLAs, and KPIs are properly enforced; intervene in cases of non-performance or disputes., • Chair quarterly contractor performance reviews and manage renewal, retendering, and escalation processes., • Support the procurement and vetting of new suppliers in coordination with wider team., • Review of RAMS, Permit to Works for contractors, • Complete building inspections and following through on any actions reported, • Review and approve Purchase Orders both reactive and ensure Contract POs are set upServe as the compliance lead for the district ensuring all statutory, legal, and regulatory obligations are met across the development (fire safety, water hygiene, lifts, electrical safety, GDPR, insurance requirements, etc.)., • Oversee internal audits, safety assessments, and ensure timely resolution of non-conformities., • Maintain high-level risk registers, incident logs, MORS and building safety case and ensure readiness for regulatory inspections or enforcement checks., • Assist the facilities manager and day to day operations of hard services, • Review and monitor the status of Building Safety Case (BSC) documentation and safety case reports, • Ensure residents are appropriately informed and engaged in relevant safety matters., • Serve as the escalation point for serious complaints, legal disputes, or repeated service failures., • Lead investigations into incidents involving health & safety breaches, safeguarding issues, or contractor misconduct., • Escalate high-risk matters to the District Director with evidence-based recommendations Suitable candidates: • Ideally IOSH and/or TPI Qualified, • Senior leadership experience within residential, hospitality or commercial., • A proven track record of delivering exceptional customer experience, • Strong financial management capability, • Excellent communication skills, • Experience managing complex service partner and stakeholder relationships

Business Operations Manager Dartford Up to £65,000 + Package Office-Based Genuine Long-Term Leadership Opportunity Eligo Recruitment are representing a growing service-led engineering business within the Electronic Fire & Security sector, seeking an experienced Business Operations Manager to oversee and coordinate the internal operational functions of the company. This is a key leadership position within the business, working closely alongside the Operations Director and wider support team, effectively operating as the internal “Number 2” from an office operations and business support perspective. Importantly, this role is NOT focused on field engineering management or site delivery. The Operations Director retains responsibility for engineers, installations and field operations. Instead, this role is centred around running the internal operational engine of the business - coordinating workflow, supporting service operations, overseeing administration and ensuring the office and support functions run efficiently day-to-day. We are specifically looking for individuals who come from a service-led engineering environment where coordinating engineers, reactive works, planned maintenance and operational workflow has been a core part of their role. Key Responsibilities: • Scheduling and coordinating engineers and service delivery activity, • Managing day-to-day office operations and workflow, • Overseeing quotations, proposals and quote follow-up, • Customer communication and service support, • Supporting HR administration and coordination, • Finance oversight, reporting and operational administration, • Team coordination, delegation and support, • Process improvement and operational efficiency initiatives, • Supporting reactive maintenance and planned service workflows, • Ensuring smooth communication between customers, engineers and support teams The Ideal Candidate: This role would suit someone who is operationally hands-on, highly organised and comfortable working within a fast-paced SME engineering business where priorities can change quickly. You may currently be working as a: • Operations Manager, • Business Operations Manager, • Service Operations Manager, • Office Operations Manager, • Service Desk Manager, • Contracts Manager, • Operations & Support Manager, • Senior Service Coordinator ready for progression Sector Backgrounds of Interest: Applicants MUST come from a service-led engineering or maintenance environment. Particularly relevant backgrounds include: • Electronic Fire & Security, • HVAC & Mechanical Services, • Facilities Management, • Building Services / M&E, • Lift Maintenance, • Utilities & Infrastructure Services, • Air Conditioning & Refrigeration, • Mechanical & Electrical Maintenance, • Reactive Maintenance Businesses, • Planned Preventative Maintenance (PPM) Environments, • Other engineering service organisations with mobile engineer coordination This is NOT suited to candidates from purely manufacturing, retail, logistics or non-service operational backgrounds. What We’re Looking For: • Experience coordinating engineers, service teams or maintenance operations, • Understanding of reactive maintenance and/or PPM environments, • Strong organisational and workflow management capability, • Commercial awareness and customer-focused mindset, • Ability to manage multiple priorities within a busy SME environment, • Hands-on, proactive and solutions-focused approach, • Strong communication and coordination skills, • Leadership potential with ambition to progress over time The Opportunity: This is a genuine long-term opportunity to become a highly influential part of a growing engineering business. You will work closely with senior leadership, help shape operational structure and business processes, and play a major role in the continued growth and development of the company. For the right person, this position offers genuine long-term progression into senior operational leadership. For a confidential discussion, please get in touch.

We are seeking an experienced Data Centre Operations Director for a large Data Centre operator (End client) The Data Centre Operations Director will provide leadership, management, and strategic vision for the operations of our mission critical facilities environment. The role will be responsible for the day-to-day customer’s service management, and maintenance of all infrastructures for a 24X7 environment. Accountable for overall leadership of the teams and maintaining operational excellence across the portfolio. This role manages the operational procedures, processes, measurements and people to ensure client delivers a best in class service delivery model. That includes best practice sharing and assurance that our standards and performance exceed the market place. Responsible for the strategic development of the Data Centre Operations teams and to ensure the provision of high level services and supporting the Operations Director in: Ensuring the provision of high level services for Service Operations, Service Management, Buildings and Facilities Management and Security Management. Provision of a high level of service to external and internal customers to support the Company’s profitable growth and customer satisfaction. Overseeing the performance of various units, ensuring efficiency and continuous improvement of services to enable contribution to the success of the entire business. Partnering with other Senior Managers, departments and business stakeholders through provision of a comprehensive range of operational services, ensuring adherence to Company operations guidelines, processes, standards, methodologies and frameworks in line with best practices. On a corporate level, in association with other Senior staff members, this position will actively contribute towards the corporate development of the Operations Department.

Deputy Director of Estates & Facilities Rate - £675 (A Day) Location - London (Hybrid) Duration - 6 Months (Initially) Ir35 - Inside (Must use an umbrella company) Role Purpose To support the strategic and operational leadership of the Estates & Facilities function within a Higher Education environment, while leading a defined transformation programme. The postholder will bring a strong operational background, ensuring continuity of Estates & FM services while driving change initiatives to enhance service delivery, efficiency, compliance, and customer experience. The role will also act as a deputy to the Director of Estates & Facilities, providing leadership across core EFM services when required. Key Responsibilities Transformation Programme Leadership • Lead the delivery of a structured Estates & Facilities transformation programme over a 6-month period., • Identify opportunities for service optimisation, cost savings, and operational improvements across EFM., • Implement change management strategies to support successful adoption across teams., • Develop and track KPIs, milestones, and benefits realisation., • Engage with senior stakeholders to ensure alignment with institutional strategy. Essential Experience • Significant experience in Estates & Facilities Management within a complex environment (ideally Higher Education, NHS, or public sector)., • Demonstrable experience leading operational FM services (hard and soft FM)., • Proven track record of delivering transformation/change programmes., • Experience deputising at a senior level within Estates & Facilities., • Strong understanding of statutory compliance and health & safety regulations. Skills & Competencies • Strong leadership and stakeholder management skills., • Ability to balance strategic thinking with hands-on operational delivery., • Excellent project and programme management capability., • Commercial awareness and financial acumen., • Effective communicator with the ability to influence at all levels. Qualifications (Desirable) • Relevant degree or professional qualification (e.g. FM, Engineering, Building Services)., • Membership of a professional body (e.g. IWFM, RICS, CIOB)., • Project management qualification (PRINCE2, MSP, or equivalent).

Detailed Job DescriptionHead of Resident Services An exciting opportunity has arisen for an experienced Head of Resident Services to join a highly respected Housing Association committed to improving lives and ending homelessness. This role offers the opportunity to lead a critical operational service responsible for maintaining and improving housing assets while ensuring residents receive a high-quality, customer-focused service. Reporting directly to the Director of Operations, the successful candidate will take ownership of Property Services, Repairs and Maintenance, Asset Management, Building Safety Compliance and Cleaning Services across the Association's housing portfolio. Key Responsibilities • Lead and manage the Property Services team, ensuring delivery of an effective and customer-focused service., • Oversee responsive repairs, planned maintenance, cyclical maintenance programmes and major works projects., • Develop and implement long-term asset management strategies to protect and enhance housing stock., • Ensure compliance with all statutory, regulatory, health and safety, fire safety and building safety requirements., • Manage external contractors, consultants and service providers, ensuring high performance and value for money., • Monitor repairs performance and service delivery against agreed KPIs and resident satisfaction measures., • Lead service improvement initiatives and ensure continuous improvement across Property Services., • Manage departmental budgets, expenditure and financial controls effectively., • Ensure accurate performance reporting to Senior Leadership Teams and Board members., • Maintain robust systems for stock condition data, compliance monitoring and record management., • Promote resident engagement and involvement in service development and performance scrutiny., • Support organisational objectives through strategic planning, risk management and operational leadership.About You To be successful in this role, you will possess significant experience within Housing, Property Services or Asset Management environments and have a strong understanding of compliance and building safety responsibilities. You will be an effective leader with the ability to manage teams, contractors and complex service delivery programmes while maintaining a strong customer focus. Essential Experience • Significant experience within Housing Associations, Social Housing, Local Authority or Property Services environments., • Proven experience managing repairs, maintenance and asset management functions., • Strong understanding of building safety, fire safety and health and safety compliance., • Experience managing contractors and service level agreements., • Budget management and financial control experience., • Ability to analyse performance data and drive service improvement., • Strong stakeholder management and communication skills., • Experience leading and developing high-performing teams.What's on Offer?, • £56,238 per annum, • 3-4 Month Contract, • 35 Hour Working Week, • Opportunity to work for an organisation making a genuine difference to residents' lives, • Senior leadership responsibility with significant operational impact, • Collaborative and supportive working environment If you have a passion for delivering outstanding resident services, maintaining high-quality housing assets and leading successful property service teams, we'd love to hear from you. Apply today with your most up-to-date CV.

Operations Director |Executive Leadership Opportunity - Multi-Site Operations A highly successful and growing equipment rental and support services business is seeking an accomplished Operations Director to lead a significant regional operation across London and the Home Counties. This appointment offers responsibility for multiple trading locations, substantial operational budgets, significant fleet assets, and the opportunity to influence strategic direction within a well-established organisation. The successful candidate will demonstrate a proven ability to improve operational performance, increase profitability, develop high-performing leadership teams, and deliver exceptional customer outcomes within a complex multi-site environment. We are particularly interested in leaders who can evidence measurable achievements and business impact rather than simply describe responsibilities held. Package • £80,000 - £85,000 Basic Salary, • Performance-related Bonuses of circa 25%-40%+, • Company Vehicle, • Private Healthcare, • Pension Scheme, • Generous Holiday plus Bank Holidays, increasing with service, • Significant Autonomy and Executive-Level Decision-Making Authority, • Genuine Long-Term Career Progression Opportunities The Opportunity Reporting to the senior leadership team, the Operations Director will hold full accountability for the operational, commercial and financial performance of a regional network of depots and service locations. The role requires a commercially astute leader capable of balancing strategic direction with operational execution. You will lead regional management teams, establish clear performance expectations, optimise operational efficiency, strengthen customer relationships, and drive sustainable improvements across revenue, profitability, service performance and employee engagement. You will be expected to create a culture of accountability, continuous improvement and operational excellence while ensuring consistent standards are delivered across all locations. Key Responsibilities • Provide strategic leadership across a geographically dispersed, multi-site operation, • Deliver agreed revenue, profit and operational performance targets, • Lead, coach and develop regional and depot management teams, • Drive continuous improvement initiatives across people, processes and performance, • Improve operational efficiency, productivity and service delivery standards, • Ensure optimal fleet availability, utilisation and return on investment, • Build and maintain strong relationships with key customers and stakeholders, • Produce, manage and deliver regional budgets and forecasts, • Analyse operational and commercial data to identify performance improvement opportunities, • Ensure compliance with all health, safety, quality and regulatory requirements, • Support strategic business initiatives, growth plans and operational development projects, • Promote consistency, accountability and best practice across all operational locations, • Enhance customer retention, service performance and overall customer experience Candidate Profile Applications are welcomed from senior operational leaders with experience gained within equipment rental, specialist asset rental, construction support services, industrial services, powered access, plant hire, tool hire, pump hire, fleet-based operations or other operationally intensive, asset-led, multi-site environments. Successful candidates will demonstrate a track record of delivering measurable commercial and operational success within complex organisations. Essential Experience • Senior leadership experience within a multi-site operational environment, • Responsibility for operational, commercial and financial performance across multiple locations, • Full P&L accountability and budget management experience, • Proven success in improving revenue, profitability and operational performance, • Experience leading and developing management teams across geographically dispersed operations, • Strong commercial, financial and analytical capability, • Experience implementing operational improvement programmes and driving sustainable change, • Demonstrable success in managing customer relationships and service performance metrics, • Strong stakeholder management and influencing skills Evidence of Achievement Applicants are encouraged to provide specific examples and measurable outcomes relating to: • Revenue growth delivered under their leadership, • Profitability improvements and margin enhancement, • Operational efficiency gains and cost reduction initiatives, • Service performance improvements and customer retention achievements, • Team development, succession planning and leadership progression outcomes, • Fleet utilisation, asset productivity or operational optimisation improvements, • Safety, compliance or quality performance enhancements, • Successful implementation of business improvement, transformation or growth projects Applications that clearly demonstrate the scale of responsibility held, budgets managed, team sizes, operational scope and commercial impact achieved will be viewed particularly favourably. Personal Attributes • Strategic thinker with strong operational execution capability, • Data-driven decision maker, • Highly credible leader capable of influencing at all organisational levels, • Commercially astute and results focus

Technical Service Coordinator Location Tooting, London (SW17) Salary £30,000 - £35,000 per annum, depending on experience Contract Type Permanent Working Hours 37.5 hours per week Monday to Friday Office-based role The Opportunity An exciting opportunity has arisen for a highly organised Technical Service Coordinator to join a growing and well-established engineering business specialising in hazardous materials storage and safety solutions. This role will play a key part in coordinating service, maintenance and installation activities across the UK, ensuring engineers, customers and suppliers are aligned to deliver projects and service work efficiently and on schedule. Reporting directly to the Managing Director, the successful candidate will work closely with clients, service engineers and internal departments to manage workloads, maintain accurate records and ensure excellent customer service throughout the project lifecycle. Full training will be provided on the company's products, systems and industry standards. This role would suit an organised and proactive individual with strong communication skills and a technical mindset. Applications are welcomed from experienced coordinators, graduates or college leavers looking to develop a long-term career within a technical engineering environment. Key Responsibilities • Coordinate service, maintenance and installation activities across multiple customer sites, • Schedule engineers and manage workloads to ensure service commitments are delivered on time, • Act as a key point of contact for customers, responding to enquiries and providing project updates, • Maintain accurate service records, schedules and project documentation, • Track project progress and ensure all activities are completed within agreed timescales, • Use Microsoft Excel and Microsoft Dynamics 365 to manage service schedules, customer information and project data, • Liaise with engineers, suppliers and customers to coordinate resources and site requirements, • Support the preparation of quotations, reports and service documentation, • Monitor outstanding actions and ensure timely completion of maintenance and service activities, • Assist with continuous improvement of service processes and administrative systems, • Support the wider team with project coordination and operational activities as required What We Need From You Essential: • Strong organisational and planning skills, • Excellent communication skills, both written and verbal, • Confident dealing with customers, engineers and internal stakeholders, • Good working knowledge of Microsoft Office, particularly Excel, • Strong attention to detail and ability to manage multiple tasks simultaneously, • Ability to work independently and as part of a small, fast-paced team, • Positive attitude and willingness to learn Desirable: • Previous experience in a service coordination, project coordination, scheduling or administrative role, • Experience using Microsoft Dynamics 365 or similar ERP/CRM systems, • Technical, engineering or construction industry exposure, • Experience coordinating field-based engineers or maintenance teams, • Engineering qualification, college course or technical education background, • Understanding of service, maintenance or project delivery environments What We Offer • Salary of £30,000 - £35,000 depending on experience, • Discretionary annual bonus, • Company pension scheme, • 21 days holiday plus all English bank holidays, • Company laptop and full IT setup, • Full training on company products, systems and industry standards, • Ongoing development opportunities within a growing engineering business, • Opportunity to build a long-term career in a specialist technical sector Working Pattern & Location 37.5 hours per week, Monday to Friday. This is primarily an office-based position, although occasional site visits may be required as part of training and development. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Site Operations Director South West London - Major London workplace campus Circa £80,000 + Benefits Boden Group are supporting a confidential client with the appointment of a Site Operations Director for a major new workplace campus in South West London. This is a high-profile, site-based leadership role, responsible for mobilising, stabilising and leading the day-to-day operation of a complex, multi-building corporate office environment. The site will support around 3,000 people and will require a senior FM leader who can bring structure, pace, visibility and confidence from day one. The role will take ownership of integrated facilities management across hard services, soft services, workplace experience, compliance, commercial performance, service partners, managing agent interfaces and senior stakeholder relationships. This is not a business-as-usual FM role. It is a chance to lead a flagship new site through mobilisation and into long-term operational excellence. Key responsibilities • Lead the mobilisation and stabilisation of a major new workplace campus., • Take full operational ownership across multiple buildings and user groups., • Act as the senior site escalation point for service delivery, stakeholders, tenants and managing agents., • Lead IFM delivery across hard services, soft services, workplace experience, security, cleaning, catering, reception, logistics and technical services., • Manage site budgets, P&L, reporting, service charge coordination, cross-charging and savings opportunities., • Ensure strong compliance across technical, statutory, SHE, risk and supplier management., • Build and lead a visible, accountable and service-led site team., • Drive service consistency, customer experience and continuous improvement. The person • We are looking for a senior FM leader with experience across corporate occupier, managing agent, client-side, IFM or large campus environments., • You will need to be commercially strong, operationally credible and confident managing senior stakeholders in a complex workplace setting., • Experience in mobilisation, transformation, multi-tenanted offices or flagship corporate sites would be highly advantageous. For a discreet conversation, contact Boden Group.

About Spark Foundry: Spark Foundry is a global media agency that exists to bring HEAT – Higher Engagement, Affinity, and Transactions – to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more attention; to care more about our clients’ brands; and to buy more products and services from them. Balancing the nimble spirit of a startup with the powerhouse soul of Publicis Media, Spark Foundry delivers the best of both worlds to a client roster that spans some of the world’s best and most beloved brands and companies. We combine boutique-caliber insights and service with the buying clout and first-look access of a global leader, bringing the heat to challenger brands that want to act like giants, and to giant brands that want to act like challengers. With a bottom-up culture that celebrates diversity and aims for all voices to be heard, Spark has become a magnet for the industry’s best talent, with one of the best retention rates in the industry. And by applying a whole-person approach to professional and personal development, Spark develops a workforce that is well prepared for today’s challenges, and also poised to create meaningful careers in the years to come. Because we know that heat arises the intersection of complementary forces, our professionals come from myriad disciplines and backgrounds: data, analytics, and insights; content and creative production; communications and strategy; finance and marketing; and sociology, psychology, and other liberal arts disciplines. Overview: The Audience Design team is at the core of what we do at Spark Foundry. The Data & Platforms team of data and marketing technology specialists have deep expertise in the ever-changing universe of ad technology, data management, data-driven marketing, and enable a data-first strategy throughout our planning and buying process. The Associate Director will be integral in driving ad/mar tech and data integration conversations and strategies on behalf of our clients and then implementing these strategies with the Strategy, Activation, and Operations teams as well as clients themselves. The Associate Director will become an expert in the data landscape and will consult with internal teams and clients on partner/vendor selection, data onboarding, platform integrations, audience activation and testing framework, and audience reporting/insights. This highly motivated, detail-oriented individual will work with both the client and internal stakeholders to educate them on the myriad uses of data and to drive innovation in the use of data and technology for the client, think things like clean rooms, CDPs, advanced audience strategies, full-funnel measurement, etc. They will also generate insights and audience profiles to align with strategic planning and will work with third-party data vendors and publishers to maximize the data opportunity for the client and go beyond what is currently available. Successful candidates will have a well-rounded knowledge base of the digital advertising and data landscape and a passion for working with marketers to drive advertising value. Role Objectives: • Manage data strategy for advertising clients, communicating strategies/recommendations to clients using a consultative approach, • Understand how platform/data technologies work and offer the ability to explain technical concepts in ordinary terms (be technically savvy - understand the opportunities and limitations), • Identify opportunities – industry learning, meet with vendors and provide a POV, with a client lens and in desired format -- education/evangelize the findings, • Oversee relationship with the Identity Resolution platforms, CDPs, or other AdTech solutions and project manage the deployment and activation of data technology solutions, • Partner with internal Programmatic and media investment arms to support campaign activation as well as advanced data use cases, • Oversee, author and/or constructively edit and review the writing of media documents (timelines, POVs, RFPs, plans, agreements, client memos, and correspondence from within and outside the agency)., • Share knowledge with client and internal teams regarding audience insights and results to impact business needs, • Provides input to client business-related decisions Client Responsibilities: • Ownership of day-to-day client relationship (mid-level), • Anticipates risks and prepares multiple resolutions, • Actively manages client care strategies, • Builds strong client relationships Management Responsibilities: • Accountable for manager and associate level deliverables, • Provides clear and concise direction and messages, • Has “Intellectual Capital”, understands people want to hear a point of view, • Showcases the ability to manage & mentor others, • Accountable for onboarding and team readiness Qualifications: • Prior digital advertising experience working at an advertising/ media agency is essential, • In-depth technical knowledge of ad and marketing technology, including ad servers, rich media, dynamic creative, streaming video, OBA, ad verification, customer data management platforms, identity resolution solutions, DSPs, etc, • Strong project management skills and keen ability to delegate, • Strong understanding of digital media planning and management processes, • Expert knowledge and experience with Identity Solution tools (eg. Epsilon, Liveramp, Neustar), • Expert understanding and usage of CDP (eg. Salesforce, Adobe, Treasure Data), • Expert understanding data flow within adtech/martech ecosystem.

Job Title: Operations Director Location: National Role Salary: up to £110,000 per annum + car allowance and bonus Role: Permanent – Full time An established and growing gaming business is seeking an experienced Operations Director to lead and shape its expanding casino division during a critical phase of growth and transformation. This is a senior, high‑impact role with full accountability for operational performance, culture, compliance and commercial delivery across a growing portfolio of UK casinos, including existing sites and forthcoming acquisitions. With multiple venues already in operation and further sites planned through acquisition, the business requires a credible, hands‑on Operations Director who can set direction, stabilise performance and build a high‑performing operating model. You will take ownership of day‑to‑day operations while also playing a key role in strategic growth, integration of newly acquired sites, and long‑term commercial development. Key Responsibilities • Provide strategic and operational leadership across the casino portfolio, • Drive commercial performance, profitability and revenue growth, • Lead cultural integration following acquisitions, embedding consistent standards and ways of working, • Ensure full compliance with UK gambling legislation, LCCP requirements and regulatory best practice, • Build strong, visible leadership presence across sites, earning credibility quickly, • Develop and coach senior casino leadership teams, strengthening succession and capability, • Balance service excellence with operational discipline and cost control, • Act as the senior operational interface between UK operations and wider group stakeholders About You You will already operate at a senior level within the casino, gaming or betting industry, with a strong grasp of both the commercial and regulatory realities of the sector. Or alternatively within retail or hospitality. • Proven experience in a senior operational leadership role within casinos, gaming or betting, • Strong working knowledge of gambling regulation and compliance frameworks, • A track record of leading multi‑site operations and senior management teams, • Experience integrating acquired businesses or turning around underperforming operations, • Commercial acumen combined with a strong service and customer mindset, • The ability to cut through complexity, challenge assumptions and establish facts quickly, • Gravitas, credibility and the confidence to influence at board and group level Location & Travel This is a national role with regular travel across the UK and periodic engagement with international stakeholders. Flexibility on base location is available for the right individual. If you are an experienced Operations Director ready to take the next step in your career, APPLY NOW to join our clients dynamic team and drive success across your stores About us: This Area Manager role is handled by McCarthy Recruitment, an award-winning multi-sector recruitment consultancy. We are committed to unlocking your full potential and finding your perfect role. Start your journey today. Apply now or find us online: • Web: McCarthy Recruitment, • LinkedIn: McCarthy Recruitment, • Facebook: McCarthyRecruitment, • Instagram: McCarthyrecruitment The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.

Are you an ambitious and high energy Operations Director seeking a challenging new role? Reporting to the Managing Director, the role holder will develop and lead operational excellence and best business practice, optimising our clients services and value offering to customers to achieve performance targets. You will bring innovation, leadership, clear financial focus and growth and ensure a high-performance culture within your remit. This is a visible role supporting a variety of divisions requiring strong leadership in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required. About the Role The role holder will possess excellent leadership and motivational skills to create a high performing team and will coach and develop team members to achieve their potential and will have an inspiring and engaging management style. Ensure full compliance with Industry Standards, relevant employment legislation and Company procedures & policies. Always Maintain an absolute focus on Health and Safety ensuring a safe working environment and full compliance with health and safety legislation. Key Responsibilities • Oversee day to day operations of role portfolio., • Develop and implement process improvements to enhance service quality and efficiency., • Experience in the cleaning, associated services and integrated services market within the sector is essential., • Proven experience in a senior operational management role managing multi service lines, multiple sites and people., • Devise strategies to ensure growth of programs company-wide, identifying and implementing process improvements that will maximise output and minimise costs Qualifications A relevant Business Degree, experience to similar level or equivalent. Proven experience in senior leadership role in an appropriate field. Strong cleaning background is desirable however applications are welcome from the following sectors: • Supply Chain, • Logistics, • Retail, • Hospitality, • Catering Must be highly strategic with focus areas on profitability & growth and customer value & retention. Knowledge of multiple operational functions including finance, customer service, operations and people management. · A successful track record of operating at a strategic level, building strong client relationships and value-based management. Due to the multi-site visits , the successful candidate must be accessible to West London. Excellent salary up to £110k, car allowance and attractive bonus package.

The Company This is a high-growth, profitable business operating at the heart of global financial services. With 250+ people across offices in the UK, Toronto, and Dubai, they deliver cross-border payment solutions, Virtual IBAN, and FX risk management capabilities to a diverse client base. With APAC expansion on the horizon and an active M&A strategy, the business is entering an exciting new phase of scale. The Opportunity This is a senior operational leadership role with a broad, global remit. As Group Operations Director, you will own and drive the performance of the operational function - spanning KYC/onboarding, customer support, treasury/safeguarding, and payments - as the business continues to grow in complexity and geographic reach. This is a high-impact position for an operationally minded leader who understands how a best-in-class operations function should be structured, and who can bring the rigour, process, and people leadership to make it a reality. Key Responsibilities Operational Leadership • Own the end-to-end operational function, setting the strategy and standards across all teams, • Act as the senior point of accountability for operational performance, risk, and continuous improvement, • Partner closely with the COO and broader leadership team to ensure operations enables - rather than constrains - commercial growth Team Leadership • Directly manage a team of 6 reports across Onboarding, Customer Support, Treasury/Safeguarding, and Payments, • Build a high-performance culture: clear goals, strong accountability, and a genuine commitment to developing talent, • Drive cross-functional collaboration and alignment across operational disciplines KYC & Onboarding • Own first-line KYC and client onboarding processes, ensuring a frictionless yet compliant experience, • Continuously refine onboarding workflows to improve speed, quality, and scalability, • Work closely with compliance and risk to ensure regulatory obligations are met globally Payments & Treasury / Safeguarding • Oversee payment operations and treasury/safeguarding functions, ensuring accuracy, efficiency, and regulatory compliance, • Manage and develop key banking relationships, ensuring operational continuity and the ability to scale, • Identify and mitigate operational risk across payment flows and treasury activities Customer Support • Lead the implementation and ongoing development of the customer support function, • Set and monitor service standards, driving a client-first culture across the team, • Use client feedback and data to identify recurring issues and drive structural improvements What We're Looking For Experience • Significant experience in an operational leadership role within FX, payments, or broader financial services, • Proven track record managing multi-disciplinary teams across complex, regulated environments, • Hands-on experience working with banking partners and navigating banking relationships at a senior level Skills & Approach • A clear understanding of how a modern, scalable operations function should be structured and run, • Strong process orientation - able to introduce structure and rigour without creating unnecessary bureaucracy, • Commercially astute, with the ability to connect operational excellence to business outcomes, • Exceptional stakeholder management and communication skills at all levels, • A hands-on leader who leads by example and is comfortable rolling up their sleeves when needed

Role – Data & Analytics Practice Sales Director Technology – Sales and Client Relationship Management Location – UK, Germany Compensation – Competitive (including bonus) If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued, take a moment and explore the below job opportunity. Key Responsibilities: • Develop sales opportunities targeted to all industries, selling Data and Analytics solutions and service offerings., • Manage the full sales cycle, including prospecting for new business opportunities, design solution proposal, manage opportunity pipeline, negotiate commercials, and closing business / transactions., • Design and Execute Lead generation campaigns and respond to marketing needs to grow new business., • Maintain and manage existing client relationships., • Create, Maintain and Support Annual and Quarterly business planning process. Manage and maintain Portfolio on a weekly, monthly basis., • Meet and ability to exceed revenue goal targets and operational KPIs for the Data, Analytics and AI practice., • Assist in solution development efforts by delivering feedback on market needs and opportunities., • Manage strategic relationships with Analyst, Advisors, Alliance partners., • Work with the Data, Analytics and AI delivery organization to convert opportunities, manage client relationships and fulfil client objectives and support business outcomes. Key Technology Skills: • Solid understanding and technology appreciation of:, • Hyperscalers, Services, and their operating model, • Technologies involved across Data Life Cycle (ingestion, curation, harmonization, visualization) and associated Data Management / MDM capabilities, • ETL Tools, Technologies, Visualization Tools, Technologies, Advanced Analytics and Data Science techniques, • Agile delivery model Key Core Skills we are looking for: • Strength in Communication, • Agility and Entrepreneurship, • Zeal, Responsiveness, Resilience, • Professionalism and People Person, • Well-rounded Consultant (who has been Go-To-Person for clients historically in terms of managing relationship, managing engagement) Wanted: Global Innovators to Help Us Build Tomorrow’s Enterprise. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

About the client The organisation is an employee-owned defence-focused digital services consultancy. A vendor-agnostic UK Crown Commercial Services accredited supplier, they have delivered over 120 cloud-hosted digital services across the public sector, working in partnership with clients to research and develop outcomes and services spanning artificial intelligence, data science, low code and complex code software engineering, cyber security, cloud engineering, and user-centred design. Their technology values drive everything they do. They are committed to open, contemporary and secure solutions that put users first, and embrace cutting-edge technologies while ensuring interoperability, resilience and ethical innovation. By prioritising transparency, adaptability and security, they enable organisations to build future-proof digital services that deliver real impact. About the role The Innovation Director is responsible for translating novel technology opportunities into great solutions for clients. Your mission is to lead early lifecycle/ pre-sales engagements, architecting the high-level technical strategies that win bids and set the delivery teams up for success. You will be both proactive and reactive. Proactive in interpreting government strategy, world events and delivery priority from primes into solutions that bring pace, precision and productivity. Reactive in shaping and responding to customer requirements through informal conversations and more substantive solution design for RFPs. A thorough understanding of the deployment of cutting-edge technology into the real world and the pace of change of new technology is essential What you’ll be doing Technical Pre-Sales & Bid Architecture • Solution Design: Lead the architecture for major tenders, ensuring proposals are innovative yet rooted in the reality of HMG delivery, • Win Strategy: Partner with the Sales lead to identify the win strategy that differentiates the organisation. You own the technical narrative of the bid, from executive summaries to deep-dive methodology chapters, drawing in experts as required., • Prototyping & Demos: If needed oversee the creation of proof of concepts (PoCs) or technical demos that make the vision tangible for clients during the discovery phase., • Service Offering Design: Work with Practice Leads to package technical services into repeatable service offerings or accelerators that can be sold to multiple clients. Strategic Client Engagement & Thought Leadership • Trusted Advisor: Act as the technical anchor for C-suite government stakeholders, helping them navigate their digital roadmaps before a formal tender is even released., • Market Presence: Represent the organisation at industry events and in white papers. You are the face of the organisation’s technical go to market positioning the firm as a thought leader in high-consequence digital transformation., • Handover Governance: Ensure a seamless transition from bidding to delivery briefing the Delivery Director and Practice Leads on the technical vision and client expectations. What you will bring • Experience: A proven track record of winning multi-million pound contracts within the UK Government or Defence sectors., • Skill: Deep familiarity with the Digital, Data and Technology (DDaT) framework. You understand the language of Government and how to navigate the complexities of public sector frameworks and commercial models., • Experience: Background in modern engineering practices but with a clear commercial nose. A thorough understanding of the deployment of cutting edge technology into the real world and the pace of change of new technology is essential, • Skill: The ability to spot an opportunity for innovation where others see a routine problem. You should be able to estimate technical effort accurately, ensuring innovative solutions are also profitable and deliverable Your personal qualities • Persuasive Writing: The ability to draft compelling, high-scoring technical responses for formal tenders., • Outcome-Obsessed: You care more about the client's mission success than the specific tool used to get there., • Intellectual Curiosity: A natural early adopter who is genuinely excited by solving complex problems with unconventional solutions., • The Relatable Expert: You can explain high-level technical concepts to non-technical stakeholders without losing the business value in the jargon., • Entrepreneurial Spirit: You thrive in a smaller, agile environment where you need to be both the strategist and the person who gets the prototype over the line., • Ethical & Compliant Mindset: You champion Innovation by Design, ensuring all new ventures respect UK GDPR, ethical AI guidelines, and inclusivity standards. If this role sounds like you, please apply with your resume.

Restoration Project Manager Reports to: Compartmentation Director Office location: London (office-based role with regular site visits as required) Salary: £63,000 - £75,000 plus discretionary bonus scheme The Company: The A S Ramsay Group are award winning building contractors based in London and the Southeast. Our primary point of company culture is to ensure our staff focus on having a ‘service first’ approach, being approachable, honest and clear with our clients. We strive to be at the very top of our industry in terms of quality control, development of staff, and customer service. Our work focus is: • Restoration: external mansion block repair schemes and internal common part refurbishment., • Cladding remediation: design and build contracts replacing combustible cladding to residential high-rise buildings., • Fire compartmentation: certified fire door installation, repair and maintenance, as well as compartmentation schemes and installation of fire detection and suppression systems. Job Purpose: The Project Manager is responsible for planning, coordinating, and overseeing fire compartmentation/facade or remedial work and compliance projects. This is a predominantly office-based role, responsible for managing a portfolio of works, with site visits undertaken as required rather than being permanently site based. This role ensures that all fire safety works comply with relevant legislation, standards (e.g., PAS 9980, BS 9999), and best practices, helping our clients achieve and maintain statutory compliance. Main Duties: • Manage fire compartmentation or facade/restoration projects from survey through to completion, including remedial works and final sign-off., • Monitor the quality of our delivery on site and produce Quality Reports in line with our project plan., • Ensure that our Site Managers are completing their obligations by updating the program, evidencing our work on Boris or Letsbuild, and complying with all health and safety legislations and phase plans., • Conduct or oversee fire compartmentation surveys, identifying breaches and areas requiring remedial action. Competently identifying standard, tested details that can be used for remedial work., • Where standard, tested details cannot be installed, work closely with our designer and fire consultants to put forward a bespoke solution, before seeking comment from the Fire Engineer., • Provide technical support to Site Managers generally and be responsible for ensuring our installations are compliant with the Building Regulations, BM Trada and the specification., • Review and interpret fire strategy drawings, building plans, and compartmentation reports, assisting the site team with identifying locations of compartmentation breaches., • Undertake onsite training on technical matters and train staff regularly., • Identify, quantify and schedule variations required outside of our scope of work., • Manage the Site Managers, sub-contractors and site staff generally, programming works with them and arranging access to properties with our clients., • Support the site team to seek out opportunities to improve the gross margins on site., • Oversee the implementation of the Construction Phase Plan on site and the evidence of compliance with it., • Provide and update realistic programmes as required., • Undertake site surveys for material ordering and quantifying., • Be the liaison point for our clients, arranging access, keeping them updated and arranging and attending meetings as required. Client service should be the primary priority of your approach., • Selection and briefing of sub-contractors for mid-contract variations, obtaining competitive quotes to give best value., • Sourcing sub-contractors and labour when required., • Organise materials for site ensuring they are sourced from approved manufacturers and complying with their standard tested details or approved (by the fire engineer) bespoke details., • Organise and oversee the setting up of site in line with the site requirements and the phase plan., • Schedule and manage a portfolio of works across multiple fire compartmentation projects., • Programme and coordinate fire stopping surveys in line with project priorities and client requirements., • Book and manage all resident appointments, ensuring access is arranged, confirmed, and clearly communicated. Person Specification: • Construction based qualification to a level 6 or above to include; CSCS Site Management, SMSTS, First Aid at Work, Asbestos Awareness., • NVQ Level 3 Firestopping (minimum requirement)., • A minimum of 4 years’ experience in a similar role., • Excellent communication and presentation skills., • Sound knowledge of building technology., • Knowledge of PAS 9980:2022 methodology., • FIRAS, BM Trada, or similar accreditation experience., • CSCS card (managerial/professional level preferred)., • Ability to plan, coordinate, monitor and record., • Drive to succeed with a modern growing company. Personal Attributes: • You must be an excellent communicator with focus on both your clients and colleagues to achieve clarity, openness and positivity., • You must be a positive and helpful individual who possesses a ‘can do attitude’. You will create a positive environment within the company towards your work, your clients and colleagues.

Role Overview You will join one of our four client teams who, like the rest of the7stars, challenge themselves to deliver bespoke strategies for clients. This role will focus on Bupa, a major new client win for the agency. The business spans multiple healthcare categories, each with different audiences, challenges and operating models. Your role will be to deliver outstanding strategic planning and client leadership across this important account. You’ll work closely with specialists across the business to ensure we develop the right audience, measurement and activation strategies — delivering best-in-class collaboration and contributing to our culture from day one. About Bupa Bupa is a leading healthcare company operating across four core business units: • Health insurance – private medical insurance for individuals, families and businesses, • Healthcare – direct access to care through health centres and digital healthcare services, • Aged care – UK care homes and retirement villages, • Dental – the UK’s largest private dental provider Each business unit serves distinct audiences and has different media requirements, but all operate under a unified brand ambition: to become the most customer-centric healthcare company. Bupa is at an exciting turning point as it rethinks how it shows up in media, moving toward a fully integrated and creatively ambitious approach. As their agency partner, the7stars will be responsible for building impactful full-funnel media plans that deliver measurable business results. Responsibilities As Planning Account Director, you will: • Lead the client team across day-to-day account management, media planning and campaign performance, • Deliver best-in-class media planning proposals and maintain strong client relationships, • Work closely with the Planning Client Director to build deep client knowledge and develop effective planning responses, • Coordinate specialist teams across the agency and manage contributions to planning proposals, campaign reviews, performance optimisation and supporting analysis, • Act as a trusted partner to clients, supporting and constructively challenging them where needed, • Support proactive strategic work that goes beyond the brief and adds value to the client relationship, • Champion agency tools and technology to strengthen planning recommendations, • Train and develop junior planning team members across planning, insight gathering, category learning and campaign analysis Skills & Experience We’re looking for someone who: • Has a genuine passion for media planning and a strong understanding of the media landscape, • Is confident planning across all channels, with a solid understanding of digital and performance media and how channels work together, • Has experience managing end-to-end plan delivery, from briefing through to PCA, • Has excellent attention to detail and can work effectively under pressure and to quick turnarounds, • Can clearly articulate agency planning frameworks and approaches both internally and to clients, • Has excellent communication, presentation and interpersonal skills, • Builds strong client relationships and keeps stakeholders informed and engaged, • Is confident leading client calls and internal meetings, • Has experience managing and developing others, with the ability to delegate effectively, • Can support, nurture and challenge junior team members to help them grow, • Actively adopts and uses AI tools in day-to-day work to improve productivity and planning outcomes, • Wants to contribute to agency new business pitches and wider growth initiatives Experience using the following tools is beneficial: • Telmar, • Brand Index, • TGI, • Nielsen, • Pathmatics, • SimilarWeb, • Reporting dashboards such as Datorama and Looker About You We’re looking for people who: • Get excited by solving problems and believe communications can make a real difference to businesses, • Back their ideas with confidence and commercial understanding, • Are committed to delivering excellent client service and understanding what matters most to clients, • Want to grow with an agency and take on increasing responsibility, • Are entrepreneurial in mindset and motivated to do the best work of their career Salary & Benefits • Competitive salary dependent on experience and expected impact in role, • Uncounted holiday, • Discretionary summer profit share and Christmas bonus, • Free breakfast and company bar, • New business bonus eligible in your first year, • Private medical insurance, • Gym membership (choice of four local options), • Personal finance advice, • Season ticket loan, • Cycle to work scheme, • Techscheme, • Life assurance, • Critical illness cover, • Income protection, • Enhanced maternity, paternity, fostering and adoption leave, including phased return to work and enhanced pay, • Royal London pension, including Green Pension option, • Employee assistance programme and wellbeing support About the7stars the7stars is unlike any other agency. The distinction started the day we launched in 2005 when we named ourselves after a pub, but more importantly when we made a promise that we were going to do things differently. And this commitment has stuck with us. It guides how we work, how we think and how we treat one another, and can be expressed in a single word: Freedom. Our Freedom philosophy lives across our entire business — from people, product and planning. It means we plan and buy media how we want, develop careers how we want, take holiday when we need it, invent tools when we need them, and give people a platform to speak up, question and express themselves freely. More importantly, it has allowed us to create an amazing place to work. We have a unique working environment and open structure which encourages personal development through client contact, teamwork, training, exposure to all media and internal teams, and a “sky’s the limit” approach to growth within the agency. the7stars is 300 passionate media people focused purely on creating great work for our clients. UK-focused, we also operate within an agile global network of like-minded partners, extending our client portfolio into Europe and the US. If thinking freely and with integrity is your bag, then the7stars is an agency you should meet. Working Pattern Monday–Thursday in our Covent Garden office, with hybrid working on Fridays. the7stars is committed to creating a diverse and inclusive environment where employees feel empowered to share different ideas, perspectives and experiences in a collaborative and creative workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

About Us Gracie Barra Tooting is more than a Brazilian Jiu-Jitsu Academy — we are a thriving, values-driven community focused on personal development, confidence, and long-term growth. Our mission is to provide a welcoming, professional, and inclusive environment where students of all ages can progress and belong The Opportunity We are now looking for an exceptional Academy Programme Director to play a key role in driving our next phase of growth. The Academy Programme Director exists to help grow a strong, engaged, and sustainable academy community. At its core, the purpose of the role is to increase membership, strengthen retention, and create an environment in which students and families feel connected, well supported, and proud to belong. Key Responsibilities: Community & Membership Growth • Manage and respond to all inbound enquiries from digital ads, search, referrals, and website forms, • Ensure prompt follow-up and accurate data entry into CRM/communication workflows, • Own and manage the full lead journey from initial enquiry to introductory class attendance, • Manage delivery of intro class bookings and maintain accurate, up-to-date records, • Achieve lead to member conversion targets through structured follow-up and consistent engagement, • Deliver an exceptional enrolment experience, including account setup, onboarding, and first interactions with the academy, • Process payments, waivers, and membership details accurately, ensuring full compliance with academy procedures A Welcoming Academy • Create and maintain a clean, professional, and genuinely welcoming front-of-house environment that reflects the academy’s standards and values, • Deliver a consistently high-quality experience for all visitors, parents, and students, ensuring every interaction reinforces a sense of belonging, • Ensure every new member feels welcomed from onboarding to uniform fitting and integration into the academy community, • Provide clear, structured orientation on academy processes, expectations, and culture, setting members up for long-term success, • Communicate key standards, procedures, and etiquette in a way that builds confidence, clarity, and alignment, • Promote a safe, inclusive, and positive training environment where students feel supported to progress, • Proactively monitor attendance and engagement to identify early signs of member disengagement or risk, • Deliver timely and effective actions to re-engage members, supporting strong retention outcomes, • Collaborate with coaching team on define retention initiatives, strengthen member connection, energise member engagement and the overall Academy experience, • Celebrate member milestones and achievements to reinforce progress and deepen community connection, • Manage all membership administration (pauses, upgrades, cancellations, billing queries) accurately and efficiently, • Ensure all membership changes are handled in line with academy policies, best practice and service standards, • Plan and deliver consistent, high-quality community communications, including social media content and updates, through calendar management, • student progress, academy events, and culture to strengthen engagement and local brand presence Ensuring Excellence • Take ownership of academy performance by compiling, analysing, and presenting operational data to support informed decision-making, • Produce clear and consistent weekly “Pulse Reports” covering lead pipeline, class bookings, attendance, and revenue performance, • Track and manage key performance metrics (lead generation, conversion, attendance) using systems such as GoLeadFunnel and TeamUp, • Use data proactively to identify at-risk members, monitor engagement trends, and support timely re-engagement actions, • Report weekly revenue performance across memberships and retail, ensuring accuracy and visibility of performance, • Prepare monthly executive reports that clearly reflect academy growth, performance, and financial health, • Analyse key metrics including student growth, revenue breakdown, and target vs. actual performance, • Translate data into qualitative & quantitative actionable insights, highlighting operational strengths, opportunities, and areas for improvement, • Monitor retention and churn trends, including cancellation reasons and recovery success rates, to strengthen long-term member outcomes, • provide clear commentary on performance “highs and lows” to support continuous improvement across the academy Profile of the Ideal Candidate Experience & Background: • Relevant Commercial or Operational Experience: Demonstrable success in a membership or sales based premium service preferably in leisure, fitness, hospitality, or customer-facing environment, with responsibility for sales, service delivery, or front-of-house performance., • Systems & Reporting Capability: Confident using CRM, booking, and membership management platforms, with the ability to maintain accurate records, interpret performance data, and produce clear operational reports. Core Competencies & Soft Skills • Operational Organisation: Ability to manage multiple priorities in a busy academy environment, maintain strong attention to detail & prioritise effectively., • Commercial & Analytical Judgement: Comfortable working with performance data, identifying trends, and translating operational information into practical actions that support growth, retention, and service quality., • Relationship Management: Strong interpersonal skills, professional judgement, and a strong track record of building trust & relationships with prospective members, existing students, parents, coaches, and academy leadership., • Strong verbal and written communication Skills: Able to clearly, accurately & politely communicate both face to face & in writing, in English as a minimum., • Working Styles: Able to work independently with minimal direction & also able to collaborate effectively within a small team. Ability to work within organisational policies & procedures. Why Work With Us: • Competitive Base Salary (£27.5k) with strong earning potential, • Uncapped Commission Structure to directly reward your performance, • Company Pension Scheme to support your future, • Discounted Training to support your personal development and BJJ journey, • Exclusive Staff Discounts on Gracie Barra merchandise and apparel, • Paid Sick Pay allowance, • Generous Annual Leave: 33 days of annual leave (including bank holidays)

International Sales & New Business Development Director - London About this exciting job! The Pan-European Sales & New Business Development Director is a senior commercial leader responsible for driving sustainable, profitable growth across pan-European accounts for this fast-growing and dynamic tech-focused fashion multiple brand e-commerce retailer. The role incorporates both a strategic and hands-on business development function targeting and clinching deals with European customers, ensuring full alignment between brand strategy, onboarding, brand roadmap, and commercial performance. European Languages are a major advantage for this position. This position guarantees that European accounts are clinched with a unified, cross-functional, and long-term vision, elevating partnerships from transactional relationships to true strategic collaborations. Team management is important for this position, driving top performance across the Sales division and ensuring they have the ideal role model who is both hands-on and strategic. Key Accountabilities • Lead the short, mid and long-term commercial strategy for Pan‑European key accounts by designing and executing 1-3 year growth roadmaps aligned with EMEA and global brand objectives., • Through new business development, CRM management and team management, ensure seamless, consistent execution across all European markets whilst elevating appropriate divisional and executive‑level relationships., • Act as the central strategic connector across multiple departments internally and externally, translating brand priorities into tailored commercial plans and ensuring full internal alignment., • Internal: Sales, Marketing, Merchandising, Product propositions, Customer Service, Planning, Finance., • External: You will bring a book of contacts to ensure the development of strategic pan-European accounts: Buying Directors, Brand Directors, CEOs, Commercial Directors, Merchandising & Planning teams., • Drive sustainable business growth by delivering revenue, margin, and market share while proactively anticipating risks and opportunities., • Ensure operational excellence through accurate forecasting, team management and flawless execution of go‑to‑market processes., • Build strong strategic partnerships by negotiating annual agreements, assisting in aligning impactful and timely marketing activations., • Shape winning commercial strategies with the executive team., • Strengthen organisational capability and cross‑functional alignment by fostering a performance-driven culture and contributing to broader European initiatives., • Inspire and empower teams by role modelling strong leadership and hands-on delivery, driving collaboration and creating an environment where people grow, feel supported, and consistently deliver their best. Knowledge, Skills And Abilities Required • Extensive senior sales leadership experience within fashion industries. With a strong book of contacts and connections., • Fluency in English: European Languages are an advantage., • Proven track record of managing Pan-European fashion or Global Key Accounts with fashion brands., • Passionate about empowering and growing people and learning & development., • Demonstrated experience in full P&L ownership and complex negotiation environments., • Strong understanding of CRM Management, Team Management and marketplace dynamics., • Strategic mindset with the ability to connect long-term brand vision with short-term mid and long term execution., • Executive-level communication and influencing skills., • Strong financial acumen and analytical capability., • Act as a role model for the team. Ability to be hands-on and strategic., • Providing leadership in navigating organisational dynamics, stakeholder interests, and change initiatives. KPI’s • Revenue growth across Pan-European accounts, • Market share evolution, • Internal alignment and cross-functional effectiveness., • Personal Sales & Team sales results, motivation, empowerment and development of others. Based: London – Hybrid - Frequent International Travel Required. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. Remuneration: Generous package with superb commission, bonus & benefits. This brand is committed to creating a company that is as diverse as its consumers. Their diverse and inclusive culture starts with the recruitment process. You must have the right to live and work in the UK. Please apply if you have the right skills and we will be in touch!

Quality Manager (Clinical) London & South £Competitive Salary + Company Car + Eligibility for 10% Management Bonus + Excellent Bupa Benefits Full time & permanent Do you want to work in a rewarding environment where you can truly make a difference each and every day? Do you want to work in a fast-paced team environment where no day is the same? What’s in it for you? The benefits include; • Job satisfaction! Being able to make a difference to our residents and their families lives each and every day, • Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance, • 33 days annual leave (inclusive of statutory bank holidays), • Comprehensive induction, on-going training and development to support your career prospects, • Discounted gym membership, free flu vaccine and discounts on Bupa dental care. About the role You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people. You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management. Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team. You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen. What are we looking for: • Previous experience of performing successfully in a Home Manager or Quality role., • Registered Nurse with Strong clinical knowledge base - Must have an active NMC Pin number, • Experienced in leading audits (internal & external), creating action plans, • Adaptability and able to work across a number of different care homes with differing requirements., • Experienced in coaching and supporting teams around clinical concerns such as Analysing of data for trends/themes. Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About our Team: You will be part of a London based team delivering implementations for LexisNexis Risk Solutions clients across EMEA. About the role: This role focuses on delivering tailored onboarding solutions for new business customers using the RiskNarrative Digital Onboarding & Financial Crime platform. You will act as a trusted advisor, combining platform configuration expertise with technical guidance, including supporting clients’ technical teams through API integration and development. Working closely with Client Directors and stakeholders, you will gather and translate requirements into effective solutions, provide training and strategic insight, and help shape customers’ financial crime approaches. The role balances hands-on configuration with technical collaboration, ensuring a seamless onboarding experience and excellent customer service throughout the full lifecycle. Responsibilities: • Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform, • Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform, • Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service, • Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives, • Gathering client requirements by asking the right questions. Documenting details to configure our systems whilst liaising with internal and external stakeholders, • Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements Requirements: • Experience of implementing & configuring bespoke customer SaaS products, • Demonstrate knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks, • Have financial Crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit, • Demonstrate excellent teamwork and verbal and written communication skills. Ability to work closely with customers at all levels, investigator to C Suite, • Have ability to handle multiple streams of work simultaneously, • Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life Assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

About the role Trace Solutions builds software that runs some of the UK’s most complex commercial property portfolios — lease administration, service charges, and property management at scale. We’re a 60-person, employee-owned business based in Clerkenwell, and our software sits at the heart of how our customers operate. We’re looking for a technically minded Sales Engineer to be the product expert in our commercial conversations. You’ll run demos, shape solutions, and translate what our software does into what it means for a prospect’s business. This is a hybrid role: part technical, part consultative, part commercial — ideal for someone who enjoys solving real customer problems and being the credible voice in the room. What you’ll do Demos and technical sales support — the core of the role • Lead software demonstrations tailored to each prospect’s use case, from first-pitch overviews to deep-dive technical sessions, • Partner with the Business Development team across the full sales cycle — discovery calls, scoping, requests for proposal, proof-of-concepts, procurement documentation and final-stage presentations, • Handle technical questions credibly, whether you’re talking to a Finance Director or an IT lead, • Represent Trace at customer site visits, trade shows, and industry events, • Create and maintain repeatable model data for differing customer business lines Solution design and consultation • Work with prospects to understand their property management challenges and shape solutions that fit, • Provide feasibility assessments for custom or complex requirements, • Produce technical proposals, scoping documents, and proof-of-concept plans, • Collaborate with implementation teams to make sure what we sell is the deliverable solution Customer education and industry expertise • Develop a deep working knowledge of commercial property management — portfolio and lease admin, financial processes and compliance within a regulatory context, • Stay current on PropTech trends, competitor positioning, and integration possibilities with the wider real estate tech stack Business development and market intelligence • Spot upsell and cross-sell opportunities, working closely with Customer Success on account growth, • Maintain market competitive intelligence — comparison materials, differentiation strategies, • Feed market and competitive insight back into commercial planning Product feedback • Act as voice of the customer in product roadmap discussions, • Document feature requests and enhancement themes, • Test new features and feedback during development cycles What we’re looking for Essential • Significant cross-sector PropTech, real estate, or property management software experience in both data and accounting processes to provide the foundation for credible prospect conversations and solutions delivery., • Strong presenter — confident running demos and translating technical detail for non-technical audiences, • SaaS or business software background, • Consultative approach to customer conversations, • Quick technical learner — comfortable getting under the bonnet of complex software, • Commercially aware — understands how a sales process works and where presales adds value Nice to have • Familiarity with database concepts, application programming interfaces, and system integrations, • Project management exposure How you work • Customer-centric — genuinely interested in solving the problem in front of you, • Detail-conscious in demos and documentation, • Adapts style to the room — boardroom one day, technical workshop the next, • Comfortable juggling multiple opportunities at once

Role : Associate Sales Director Technology : Sales and Client Relationship Management - Retail, Consumer Goods domain Location : London, UK Compensation : Competitive (including bonus) What will you do? • As an Associate Sales Director you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development., • Build sales plan, pursuit strategy , business pipeline and ensure in converting the pipeline with leadership to ensure target achievement, • Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client, • Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations, • Conduct research as well as competitor analysis to define strategies that can help enable favorable outcomes, • Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects, • Conduct client presentations, workshops, and drive pricing ( gain share models , alternate models for new sourcing ), • Provide necessary input for building alliances with relevant product / service vendors Qualifications: • Track-record of successfully farming business solutions and client management in Retail, Consumer Goods, Logistics domain., • Strong Business Development / Relationship management / Account management is required. (Ideal experience : 8-15 years), • Strong Account Management experience where you have grown existing accounts., • Track record of interacting and building relationship with C / C-1 level client contacts., • Reasonable understanding of Global Delivery Model and IT service industry., • Experience managing large multi-location consulting engagement teams’ desirable., • Hands-on experience with proposal creation and leading proposal presentations., • Strong leadership, interpersonal, communication and presentation skills., • Wide variety of IT and business consulting engagement experience. Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. By applying via Easy Apply option you confirm you have read, and you accept Infosys Data Privacy notice for the country of the job posting. Please see the relevant Data Privacy Notice under the link: https://digitalcareers.infosys.com/infosys/privacy-notice-emea.

Job Title: Operations Manager (Planning, Scheduling) Reports To: Head of Property Maintenance / Regional Director Location: Typically aligned with regional hubs (e.g., London/South East) Job Purpose To lead, motivate, and manage a team of Repairs Planners and Schedulers to ensure the effective, efficient, and commercially viable dispatch of responsive repairs, voids, and planned maintenance works. The role is directly responsible for driving operative productivity, optimizing travel time, maximizing "First Time Fix" ratios, and ensuring that Hyde's residents receive an exceptional, timely repairs service that meets regulatory and internal KPIs. Jobsite Key Responsibilities • Team Leadership: Direct line management of a team of Repairs Planners / Schedulers and Lead Schedulers. Responsible for performance management, training, setting daily targets, and conducting regular 1-to-1 reviews., • Workforce Optimisation & Resource Planning: Oversee the dynamic scheduling system (typically Opti-time, DRS, or integrated NEC Housing systems) to maximize the daily productivity of field operatives and multi-trade supervisors., • KPI Management: Take full accountability for scheduling-related Key Performance Indicators (KPIs), including:, • Appointments kept vs. missed., • Average time to complete emergency and routine repairs., • Reduction in jeopardy alerts and unallocated jobs., • Jeopardy management (intervening before a job misses its SLA)., • Stakeholder Liaison: Act as the critical operational link between the Customer Contact Centre (where repairs are logged), Field Supervisors, and Area Managers to resolve scheduling conflicts, trade capacity issues, or emergency surges., • Data Analysis & Continuous Improvement: Monitor historical job data and volume trends to forecast future resource demand. Adjust scheduling templates, trade boundaries, and appointment slots accordingly to eliminate service bottlenecks., • System Integrity: Ensure Planners are maintaining accurate real-time data within the housing management system, minimizing administrative errors, and ensuring jobs are correctly closed or rescheduled with clear audit trails. Person Specification: Experience & Skills Required • Social Housing Experience: A proven track record of managing a high-volume scheduling, planning, or logistics desk within a Housing Association, Local Authority, or Social Housing Maintenance Contractor., • People Management: Demonstrated experience leading and developing office-based administrative or planning teams. Ability to manage performance and defuse high-pressure situations., • Technical Knowledge: Advanced operational experience using specialized dynamic scheduling software (e.g., Kirona DRS, Opti-time, Totalmobile) alongside standard Housing Management Systems (NEC Housing/Northgate, Capita, etc.)., • Commercial Acumen: Strong understanding of job costing, trade productivity metrics, schedule of rates (SOR codes), and how planning efficiencies directly impact the wider operational budget., • Communication: Exceptional communication skills with the ability to manage the competing demands of back-office planners, frustrated tenants, and field-based tradespeople. Typical Benefits Packages (Historical Data) • Salary Range: Usually ranges between £45,000 – £58,000 per annum (depending on the location/London weighting and experience)., • Perks: Hybrid working 3 days in office 2 home working model, generous employer pension contribution (up to 6% double contribution), car allowance scheme, private healthcare package options, and 28+ days of annual leave.

Gravitiq is a private equity-backed consumer brand group building and scaling health and beauty brands into omnichannel category leaders. Our portfolio spans cosmetics, supplements, medical devices and wellness products across Amazon, retail and DTC globally. We are now entering the next phase of growth, focused on building the operational infrastructure required to scale with greater predictability, control and resilience. This role is central to that transition. The Operations Director will lead and strengthen the operational engine of the business, ensuring we can scale with greater discipline, predictability and control. This role owns the core operational functions - Supply Chain, Product Development & Regulatory, and Customer Support - bringing them together into a more coordinated, high-performing system. Reporting to the founders, you will translate growth ambition into operational reality: building the structure, processes and capabilities needed to support a multi-channel, international business. You will work closely with Commercial, Brand and Finance to ensure plans are realistic, aligned and deliverable - improving how the business forecasts, prioritises and executes. This is a hands-on leadership role. You will be expected to set direction while staying close to the detail, identifying issues early, challenging assumptions and ensuring consistent delivery. We are looking for someone who thrives in fast-moving environments and has experience building operational foundations during scale — not just managing established systems. Key Responsibilities Operational Strategy, Process and Execution: • Build scalable processes: Introduce practical planning frameworks, execution rhythms, and performance tracking that allow operational functions to deliver predictably and reduce firefighting, • Build stronger cross-functional alignment between Commercial, Brand and Operations (in partnership with Chief of Staff) to ensure plans are realistic, aligned and deliverable and targets are consistently met, • Partner with Tech and Transformation to drive AI and automation adoption in the operational functions Supply Chain & Operations: • Own the end-to-end supply chain, including sourcing, manufacturing, planning, logistics and inventory performance, • Establish robust demand and supply planning frameworks, improving forecast accuracy and product availability, • Drive inventory, working capital and service level performance, balancing availability with margin discipline, • Lead supplier strategy and performance, strengthening reliability and cost efficiency, • Build resilience through risk management and contingency planning, • Ensure operational readiness for US retail and international expansion Product Development & Regulatory: • Oversee end-to-end product development and packaging delivery, • Improve predictability, timelines and delivery discipline across NPD and packaging, • Embed margin awareness and cost discipline into development decisions, • Drive alignment across Brand, Commercial, Creative and Supply Chain to ensure effective delivery, • Build scalable regulatory and compliance frameworks across categories and markets Customer Support & Service: • Lead omnichannel customer support, ensuring strict SLAs and rapid resolution across all platforms (Amazon, DTC, TikTok Shop, Retail)., • Champion the 'voice of the customer', leveraging feedback and trends to drive continuous cross-functional improvements across Brand, Product, and Supply Chain. Technology & AI: • Strong tech and AI-forward mindset – partner with our technology and AI teams to improve systems, data, automation and efficiency in operational functions (eg forecasting, customer support) Requirements: • Significant senior operational leadership experience within a high-growth consumer goods business, • Experience owning multiple operational functions (eg. supply chain, product, operations, customer service), • Track record of building operational foundations during scale (not just managing steady-state), • Strong financial understanding, including margin, COGs and working capital management, • Experience working with retail environments, particularly in the US, • Comfortable working in a founder-led, fast-moving environment, • Willing to be hands-on when required, without losing strategic perspective

We are looking to hire an experienced Head of Operations - Gold Accounts Programme (GAP) which is a service focused role in the furniture industry, providing service excellence to Gold Account Programme clients. Are you an experienced leader from the interior design, workplace, or commercial furniture industry with a proven track record of delivering complex international projects for FTSE 500 clients? Do you excel in fast-paced environments, demonstrate exceptional communication and commercial acumen, and take pride in implementing robust processes that enhance client experience? If so, this role could be the perfect opportunity for you. Tsunami Axis is one of Europe’s largest furniture dealer consultants, specialising in delivering large-scale office furnishing projects helping to create spaces that transform the way people work. With our five UK and five EU locations we service our customers globally. Our service to our clients and their professional teams is built upon specialist knowledge and deep product expertise, giving choice, diversity and sustainable solutions. With a broad customer base made up of global corporations within the private sector, as well as local and central Government clients, our track record is second to none. The Head of Operations - GAP will oversee successful planning and implementation of resource, support operations, installations, and logistics teams. In addition, you will assist with client and internal reporting relating to the performance of our Gold Accounts Programme across the UK, mainland Europe, and selected international territories. You will ensure a consistent, high-quality experience—supporting both project delivery and long-term strategic account success. This is a highly visible role based from our London office, with a requirement for international travel. You must have experience in project, programme, or account management within the interiors, workplace, or related industry and demonstrated experience working with FTSE 500 or major multinational clients with global or pan-European delivery exposure. Key ResponsibilitiesClient & Programme Management - GAP teamAct as the central pivot point for the GAP Director and wider team, as well as the client from a project delivery and day two service perspective to ensure a unified and seamless client journey.Ensure the consistent implementation of processes and procedures across all operating regions to ensure quality, efficiency, and alignment (service excellence) with the wider TA strategy.Implement a proactive continuous improvement service approach, identifying opportunities for enhancing client service where possible.Ability to attend and lead/support the GAP Director with client meetings, project calls, and site visits where required, providing clear and consistent communication throughout.Oversight and strategic vision of multi-site, multi-country project delivery. Coordinating design, logistics, installation, and on-site supervision to ensure deadlines, budgets, and quality standards are met.Work closely with the GAP Director to align operational delivery with sales and individual account objectives.Working with the GAP Director, influence and shape the ongoing evolution of the Gold Account Programme, ensuring best practice, innovation, and commercial growth.Represent the programme at a senior level, acting as a trusted adviser and champion for quality, consistency, and client excellence. Operational FocusManagement of the GAP project managers ensuring the completion of detailed project plans that encompass supply chain management, shipping schedules, site access, manpower requirements, and risk mitigation.Oversight of operational delivery, including installations, international logistics and shipping for project, storage, and warehousing for assigned Gold Account projects.Management of the GAP Sales Support team and have oversight of pricing schedules and proposals. Have a particular focus on costing accuracy and on time completion of SSP work within the team.Working with The Torrington Group’s (TTG) compliance manager, ensure subcontractors and suppliers meet compliance, quality, insurance, and contractual obligations via the approved compliance portal.Manage the workload allocation across the GAP team, ensuring all SLA requirements are met or exceeded.Conduct post-project reviews (“lessons learned”) and embed continuous improvement into programme delivery. Commercial & Financial ManagementEnsure that full commercial oversight of subcontractor budgets, with a focus on identifying risks to program and costs.Accountable for project costs, variations, risks, and financial performance throughout the project lifecycle.Produce monthly and quarterly reporting on KPIs including team performance, subcontractor spend, supply chain performance, and financial outcomes.Drive margin improvement and profitability through effective commercial management and operational efficiency. Required Skills and ExperienceMinimum 5 years’ experience in project, programme, or account management within the interiors, workplace, or related industry.Demonstrated experience working with FTSE 500 or major multinational clients with global or pan-European delivery exposure.Strong commercial and financial management skills with the ability to protect margin and drive profitability.Thorough understanding of project delivery operations, including logistics, installation, site management, and supply chain.Excellent organisational, planning, and time-management skills with the ability to manage multiple priorities.Exceptional communication, negotiation, and stakeholder-management abilities.Experience leading cross-functional, geographically dispersed teams.Competence in project management and CRM systems (Salesforce experience desirable).High levels of integrity, professionalism, and commitment to delivering outstanding client service.Willingness to undertake travel across the UK and Europe and occasionally Global. Personal AttributesClient-focused with a proactive, solutions-oriented mindset.Detail-driven while maintaining a strong grasp of commercial impacts and strategic objectives.Confident leader able to inspire, influence, and support diverse teams.Resilient, adaptable, and comfortable working within fast-moving and complex environments. What We OfferThe opportunity to work with high-profile global clients at the forefront of workplace design and delivery.A senior role offering real influence over programme performance, client satisfaction, and commercial outcomes.Competitive salary and benefits package including bonus, alongside opportunities for professional and international development.

Account Director Location: London, UK (Hybrid – 2-3 days in office) Job Type: Full-Time, Permanent Salary: Up to £60K + Bonus + Excellent Benefits Lead Strategic Client Growth at an Award-Winning Digital Marketing Consultanc yThe Opportunity Hub UK is recruiting on behalf of a leading digital growth consultancy that partners with globally recognised brands to drive customer acquisition, engagement, and long-term business growth . As the company continues its impressive expansion, they are looking for an experienced Account Director to lead key client relationships, drive strategic initiatives, and play a pivotal role in the agency's next phase of growt h. This is an exciting opportunity for a commercially aware, client-focused digital marketing professional who thrives on building trusted partnerships, delivering exceptional results, and leading high-performing tea ms. The Opportu nityAs Account Director, you'll take ownership of a portfolio of 5-6 key client accounts, serving as the primary strategic contact for senior stakeholders while ensuring the successful delivery of integrated marketing program mes. Working alongside specialists across Performance Marketing, Paid Media, Creative, Strategy, and Client Services, you'll be responsible for maintaining strong client relationships, driving account growth, and ensuring exceptional service deli very.This role combines strategic leadership, commercial accountability, and team development within a fast-paced and highly collaborative environ ment. Key Responsibi • litiesOwn and lead a portfolio of key client accounts, acting as the senior strategic advisor and primary escalation, • point.Build and maintain strong relationships with senior client stakeholders, driving long-term partnerships and client rete, • ntion.Lead strategic planning, growth roadmaps, and performance reviews to ensure clients achieve their business objec, • tives.Identify and drive account growth opportunities through upselling, cross-selling, renewals, and expansion initia, • tives.Maintain commercial accountability across accounts, supporting revenue forecasting, profitability, and contract negotia, • tions.Ensure all client deliverables align with agreed scopes, SLAs, and commercial agreements while proactively managing scope, • creep.Collaborate with specialist teams to develop integrated digital marketing strategies and ensure exceptional service del, • ivery.Lead challenging client conversations, managing expectations and resolving complex issues with confidence and profession, • alism.Mentor and develop Account Managers and junior team members, fostering high performance and professional g, • rowth.Contribute to agency growth through strategic input, market insights, and support for new business pitches and prop osals. What We're Look • ing ForProven experience at Senior Account Manager or Account Director level within a digital marketing, • agencyStrong background in Paid Media, Paid Social, Performance Marketing, User Acquisition, or Digital S, • trategyExperience managing senior client relationships and large-scale a, • ccountsDemonstrated success in account growth, renewals, and client re, • tentionStrong commercial awareness and understanding of agency ope, • rationsExcellent communication, presentation, and stakeholder management, • skillsAbility to challenge constructively and influence both clients and interna, • l teamsExperience leading and mentoring client servic, • e teamsEligible to work in the UK and able to attend the London office 2-3 days p er week What's • on OfferCompetitive salary and performance bonu, • s schemeHybrid working model with flexible working arra, • ngementsPrivate healthcare and wellbeing, • supportCompany pension and life i, • nsurance25 days annual leave, increasing with, • serviceSummer Fridays and work-from-abroad oppor, • tunitiesEmployee Assistance Programme and virtual G, • P accessRegular team socials, lunches, and compan, • y eventsCareer development and direct exposure to senior le, • adershipA supportive, ambitious, and award-winning culture

Paid Media Director (Retail & Ecommerce) Location: Hybrid (UK) Salary: Up to £60,000 Type: Full-Time The Opportunit yWe're partnering with an ambitious independent agency looking to appoint a Paid Media Director to lead the strategic direction, performance and growth of a portfolio of retail and ecommerce clients . This is an opportunity for an experienced paid media specialist to step into a senior leadership role, combining client strategy, team leadership and commercial responsibility. You'll work closely with agency leadership to shape client growth strategies, develop the paid media offering and drive exceptional results across a range of established and challenger brand s. The R oleAs Paid Media Director, you will be responsible for leading the agency's paid media function, overseeing campaign performance, client relationships and team developme nt.You will act as the senior strategic lead across a portfolio of retail and ecommerce accounts, ensuring campaigns deliver against commercial objectives while identifying opportunities for growth and innovati on. Key Responsibili • tiesLead the paid media strategy for a portfolio of retail and ecommerce clie, • nts.Act as senior client lead, building trusted relationships with key stakehold, • ers.Oversee the planning, execution and optimisation of multi-channel paid media campai, • gns.Drive performance across Paid Search, Paid Social, Shopping and other digital acquisition chann, • els.Develop full-funnel customer acquisition and growth strateg, • ies.Analyse campaign performance and translate data into actionable recommendati, • ons.Identify opportunities to increase client investment, improve efficiency and deliver incremental gro, • wth.Lead, mentor and develop a team of paid media speciali, • sts.Ensure best practice across campaign management, reporting and measurem, • ent.Work closely with creative, analytics and client services teams to deliver integrated soluti, • ons.Support new business pitches and contribute to agency growth initiati, • ves.Manage budgets, forecasting and commercial performance across client accou nts. Candidate Pr ofileEssential Exper • ienceSignificant experience in paid media within an agency environ, • ment.Proven success managing retail and ecommerce cli, • ents.Strong expertise across Google Ads, Meta and retail-focused performance marke, • ting.Experience leading client strategy and presenting to senior stakehol, • ders.Strong commercial understanding of customer acquisition, ROAS, profitability and gr, • owth.Experience managing and developing high-performing t, • eams.Ability to balance strategic thinking with hands-on performance overs, • ight.Strong analytical and problem-solving sk ills. Preferred Expe • rienceExperience with Google Shopping, Performance Max and feed-based mark, • eting.Knowledge of attribution, measurement and analytics plat, • forms.Familiarity with Amazon Ads, TikTok, Pinterest or other emerging cha, • nnels.Experience contributing to agency growth, new business or service develo, • pment.Exposure to CRM, lifecycle marketing or conversion rate optimisation strat egies. Personal Att • ributesCommercially minded and results-, • driven.Strong leadership and coaching capa, • bility.Confident communicator and pre, • senter.Strategic thinker with a passion for performance mar, • keting.Curious, proactive and solutions-f, • ocused.Comfortable working in a fast-paced agency envir onment. Why Consider Th • is Role?Lead strategy for exciting retail and ecommerce, • brands.Influence agency direction and, • growth.Manage and develop a talented performance marketi, • ng team.Work within an entrepreneurial independent agency envi, • ronment.Genuine opportunity to shape the future of the paid media o ffering.

Job Title: Mid-Weight Stylist Reporting to: Head of Product Marketing Location: Head Office, White City Place, West London - Studio & On Location Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role We are looking for a highly creative and detail-driven Mid-Weight Stylist to join our in-house creative team at ME+EM. Working closely with the Styling Editor and Art Director, you will play a key role in delivering elevated, commercially driven styling across seasonal ecomm, campaign and social shoots. This role requires a strong styling eye, excellent organisational skills and the confidence to take ownership within a fast-paced studio environment. You will be instrumental in helping shape and execute the ME+EM styling vision across multiple creative touchpoints, ensuring the highest standards are maintained across all output. We are looking for someone with proven ecomm and on-set experience who thrives under pressure, understands luxury fashion aesthetics and has the ability to interpret creative direction while bringing fresh ideas and initiative to the team. Responsibilities Pre-Production & Creative Planning • Lead shoot preparation including pulling, organising and prepping garments ahead of shoot days., • Work closely with the Sample Co-ordinator to ensure all product details, styling notes and intelligent design features are correctly represented on set., • Build and oversee styling kits and accessories, ensuring all shoot tools and styling resources are fully prepared., • Contribute to creative research, styling references and moodboard development alongside the Styling Editor and wider creative team., • Support with look planning, outfit building and styling continuity across seasonal collections. On-Set Styling • Style and dress models confidently across ecomm, social and campaign shoots., • Execute styling direction from the Styling Editor and Art Director while maintaining consistency across multiple looks and shot lists., • Confidently steam, prep and refresh garments to ensure every look is executed to the highest standard., • Work efficiently within a high-volume studio environment while maintaining exceptional attention to detail., • Take increasing ownership of styling execution on ecomm shoots and support junior team members where required. Cross-Functional Collaboration • Act as a key styling contact across the wider business for styling queries and ad hoc requests., • Collaborate closely with Creative, Retail and Marketing teams to ensure styling direction is aligned across all customer touchpoints., • Support with styling decks, visual presentations and creative admin where required., • Assist with social content shoots, special projects and seasonal styling initiatives., • Work with retail teams to help bring the ME+EM styling vision to life across the store network. Skills: • Previous experience within a Styling Assistant, Junior Stylist or Mid-Weight Stylist position, ideally within luxury fashion, premium retail or ecomm environments., • Strong experience working across ecomm and on-set shoots within a fast-paced studio environment., • Excellent understanding of styling, proportion, layering and luxury fashion aesthetics., • Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously., • Confident working collaboratively with photographers, creatives, production teams and senior stakeholders., • Strong visual eye with both creative and commercial awareness., • Positive, proactive and solutions-focused with a hands-on approach., • Excellent communication and interpersonal skills with the confidence to work cross-functionally across the business. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Uniphore is The Business AI Company. We enable businesses to rapidly adopt, significantly transform and immediately unlock value through AI, by providing a platform that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data. Through our core principles of providing composable, sovereign and secure AI, we are committed to unlocking AI’s potential as a transformative force for businesses – with openness, trust, and scalability provided by an AI solution that is unmatched by any other. We’re scaling rapidly across UKI and Europe and are looking for experienced enterprise sales professionals to join our team. The Role We are seeking a strategic, relationship-driven Sales Director who can engage senior decision-makers, partners, navigate complex buying cycles, and successfully close high-value enterprise (AI/Data/CX/SaaS) agreements across UKI & Europe. This is a growth-focused role: ideal for someone who builds new business, develops long-term client relationship and strategic partnerships, and contributes directly to Uniphore’s expansion in the region. What You’ll Do • Lead the full sales cycle, from prospecting to deal closure, in strategic enterprise accounts., • Design/refine territory and account coverage models, with dual growth focus on net-new and expansion, • Lead/ mentor account executives, where required, to exceed their objectives., • Build and maintain strong relationships with C-level stakeholders, and partners across banking, insurance, telecom, government, energy, and other sectors., • Drive complex solution sales with multiple decision-makers, partners and extended timelines., • Consistently meet or exceed ambitious revenue and growth objectives., • Collaborate with cross-functional leaders (Marketing, Product, Engineering, Partnerships, Customer Success) to drive end-to-end motions, • Represent Uniphore as a trusted advisor and thought leader on AI innovation in the region. What We’re Looking For • 15+ years of enterprise software sales experience (AI, CX, SaaS, automation, cloud)., • A record of successfully managing and closing large, multi-stakeholder deals in the UKI and Europe region., • The ability to influence and collaborate effectively with C-suite executives and partners., • Established industry relationships in at least one priority sector (banking, insurance, telecom, media, retail, energy & utilities)., • Strong negotiation, contract, financial & commercial acumen, • Based in London, with willingness to travel regionally as needed. Why Uniphore • Join a Business AI leader experiencing rapid growth in the region., • Work closely with senior leadership to shape our regional market presence., • Competitive package with strong growth and performance-based upside, plus benefits, • Leadership development, mentorship, and high visibility within the company, • A collaborative, fast-moving environment where expertise is valued, and contributions are recognised.

Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation ALTEN Ltd is looking for a Senior Project Manager to join our IT Business in London, UK - hybrid set up, mix of office/client site/remote. The position to be considered for a solution of the group (Methods) The role: Within the Technical Direction, the Senior Project Manager will manage a team of engineers responsible for the execution and delivery of packages of work ranging from single resources in Time and Materials to large (teams of 50+ consultants) outcomes-based scopes of work. This includes responsibility for ensuring project activities are undertaken in accordance with the agreed quality, cost and delivery thresholds, and that they comply with customer requirements. Main Duties and responsibilities: Customer Management • Acts as the primary point of contact for the customer at work‑package level, • Prepares and leads Project Review, Technical Review, and other required customer meetings under delegation from the Project Director, • Ensures clear, effective communication with customers and internal stakeholders Team management • Proactively monitors progress, workload, and resource utilisation. Leads recovery plans where needed., • Contributes to team selection and validates resource adequacy (where delegated), • Identifies resource needs and collaborates with the Project Director to ensure appropriate capability and capacity, • Integrates new team members and ensures skills, training, and capability align with project needs, • Maintains an up‑to‑date skills matrix and training catalogue with relevant Competency Centres, • Contributes to career management process for consultants via the Competency Centres Project/Delivery Management • Delivers the work package in line with the ALTEN Delivery Framework, • Manages resources, performance, risks, issues, and service continuity, • Owns financial performance, including cost control, change management, billing accuracy, and performance tracking, • Ensures delivery meets schedule, quality, cost, and social value expectations (where applicable), • Maintains accurate project documentation, case studies, KPIs, and delivery evidence, • Identifies improvement opportunities and ensures timely escalation of issues, • Delegates tasks appropriately while retaining accountability for critical outcomes Internal • Reports delivery progress, forecasts, and project performance metrics, • Supports internal governance and monthly project reviews, • Ensures health, safety, security, and compliance requirements are understood and applied, • Identifies infrastructure, tooling, and working environment needs Note: Other duties may be assigned from time to time Experience required: • Bachelor's or master's degree in Engineering, • 6+ years of experience as Technical Lead, Project Manager, Delivery Manager or integrated project Leadin a relevant industry, • Technical Project Management background: estimation, project planning, risk management, and budget management, • Must have knowledge of IT in Public sector, • Demonstrable experience in coaching and leading teams globally, and managing autonomously relevant projects, being impactful in client meetings, • Experience working independently, being result oriented, having an entrepreneurial mindset, and strong communication and interpersonal skills in stakeholder management and natural leadership Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We're inviting candidates with 6-13years of relevant experience to apply for this role. Please see our other openings for roles requiring 0-6 years and 13+ years experience.

Operations Director London | Hybrid (London) We’re hiring someone to take full ownership of the Bunch operation, responsible for how the business runs, performs, and improves day-to-day. About Bunch Bunch exists to make life admin effortless. We handle and manage household bills end-to-end, turning something messy and time-consuming into something simple, fast, and stress-free, giving people back time to spend on what matters. The role in one line Own the operation end-to-end, accountable for partner performance, customer outcomes, and commercial results. The opportunity • The business is partner-led with our primary service provider, • You will be embedded with them on the ground a few days a week, working closely to drive performance, • The role is highly people and relationship-driven, with success coming through influence and action, • You will have real autonomy to run the current business while the leadership team focuses on building the next product, • You will sit across customer experience, partner delivery, and commercial performance, balancing all three What you’ll be doing • Owning the operation end-to-end across CX, partners, performance, and commercials, • Working closely with partners and holding them to account on delivery and outcomes, • Spotting issues early and getting in the room to resolve them quickly, • Driving improvements in customer experience and operational efficiency, • Managing the balance between customer outcomes, cost, margin, and risk, • Acting as the person who keeps the business running effectively day-to-day Who you are • Someone who has run or owned a complex, partner-heavy operation, • Comfortable being in the detail and on the ground where things happen, • Strong with partners and stakeholders, able to push and build relationships, • Gritty and resilient, with a bias to action over overthinking, • Likely from a startup or scale-up environment What you’ll get from us • Real ownership and the ability to shape how the business runs, • Close access to leadership and decision-making, • Small team, big impact, • A pivotal moment with an established product and new product growth Benefits • Competitive salary + strong bonus scheme based on personal and company performance, • 25 days holiday + bank holidays + your birthday off, • Vitality private health insurance (with option to add dependents), • Pension scheme, • £500 annual development budget, • 3 hours per month for life admin / personal time, • Quarterly company socials, • Cycle to Work scheme If you are someone who spots problems early and instinctively steps in to fix them, this is worth a conversation - get in touch!