Customer service director jobs in United Kingdom

✨ Exciting Opportunity: Full-Time Receptionist at Wiltons, Jermyn Street! ✨ Join House Manager Michael Stokes and our fabulous Front of House team at Wiltons, located near Green Park, and be part of our rich tradition of fine British dining. Why join the Wiltons team? 🤩 💷 Competitive salary: £14.55 - £16.60 per hour or £34,000 - £38,500 per year + bonus ⏰ Approx. 45 hours/week (Monday to Saturday, 2 days off) 🎄 Closed for Christmas, Easter, and Bank Holidays 🌴 28 days holiday + extra days for years of service 📚 Training & development opportunities, company-funded courses 🚀 Career progression with Flow Hospitality platform 🎉 Complimentary meal for 2 after passing probation 🍽️ 50% discount at Franco's and Wiltons 👗 Uniforms provided & laundered 🍲 Delicious meals on duty 🚴‍♀️ Cycle to Work Scheme 🏆 Employee of the month & year rewards 🎈 Annual staff party Who are we? 🏛️ Established in 1742, Wiltons is the epitome of fine British dining. Managed by Director Jason Phillips, we offer an exceptional dining experience with immaculately prepared dishes sourced from the finest farms and waters. What can you bring to the team? 🎯 Previous experience in fast-paced establishments 🏃‍♀️ Exceptional customer service & communication skills 📞 Fluent in English, both written and spoken ✍️ Enthusiasm, passion, and a ‘can-do’ attitude 🌟 Knowledge of reservation systems like Sevenrooms or OpenTable Experience with Squirrel POS would be beneficial 🖥️ Right to work in the UK required. Apply today and be part of our iconic team! ✨

We are a reputed company based in East London. We are looking for a Sales administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support to sales department. It is a full time position requiring 40 hours a week, Monday to Friday with some weekends as and when business need arises. As a Sales Administrator, you will be- - Taking orders from existing and new clients - Order stocks - Liaise with suppliers - provide after sale support, for example take ownership of bad stock and replace them promptly - Keep customer record - Generate sales report and report to the Directors - Provide overall administrative support to the whole sales department In assessing your suitability and credibility, we will be looking for- - Communication skills - Customer service skills - Attention to detail - Some IT skills - Having workable knowledge of Hindi, Urdu and Bengali will be a bonus.

🌟 Join Wiltons Team! 🌟 Are you an experienced Waiter/Waitress/Chef de Rang? Join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park! Why Wiltons? 🤩 💷 £14.40 - £16.50/hr or £33,500 - £38,500/yr + yearly bonus ⏰ Full time(45 hrs) 🚫 Closed: Sat lunches, Sundays, 10 days at Xmas, Easter weekend, Bank holidays 🌴 28 days holiday (+ more for service years) 📚 Training & company-funded courses 🚀 Career growth with ‘Flow Hospitality’ 🎉 Celebrate passing probation with a complimentary meal for 2 🍽️ 50% discount at Franco’s and Wiltons 🏥 Company sickness pay 👔 Uniforms provided & laundered 🍛 Delicious meals on duty 👯 Recommend a friend Scheme 🏅 Employee of the Month/Year rewards 🎈 Annual staff party About Us 🏰 Established in 1742, Wiltons is a top fine British dining spot in London, located on Jermyn Street. Managed by Director Jason Phillips, we offer an exceptional dining experience with the finest seasonal ingredients. What You Bring 💼 🥂 Experience in fast-paced settings (80-100 covers/service) 🇬🇧 Knowledge of British cuisine 🍷 Wine, spirits & cocktail expertise 📈 Sales acumen & guest anticipation 💬 Stellar customer service & communication 🚀 Motivation, commitment, & eagerness to learn 💻 WSET certification is a plus Right to work in the UK required. No sponsorship available. Apply now with your CV! 🌟 If you don't hear back within 5 days, your application was not successful this time.

Nursery Manager Full time, on-site £33,000 - £35,000 per annum starting salary before bonuses, ideal start date 25th November, open to discussion. We are looking for a dedicated Nursery Manager to join and lead our friendly team in Swanley at our brand-new setting. The nursery has been running for 26 years, recently relocating to a bespoke building in Swanley Park. As a Nursery Manager you will be responsible for all aspects of the nursery operations and compliance, leading with exceptional people, commercial and educational standards. This is a role where your knowledge of nursery education and expertise, customer service and people development combine to create an environment for children to thrive! Dawn to Dusk Day Nursery is a home from home nursery looking for an enthusiastic, energetic and motivational Nursery Manager. This is an exciting opportunity to lead a happy nursery where we focus on encouraging children to be children, learning through fun and engaging play. You will be working with a dedicated team in a caring, family friendly and stimulating environment. The Nursery Manager works closely with the Director whilst also being expected to work autonomously in relation to everyday management responsibilities. The role requires the confidence to make decisions considering the reputation and financial aspects of the business whilst balancing a high degree of sensitivity to the needs of children and families. You will have a fantastic team to support you in your role as Manager, including a Full Time Assistant Manager, Part Time Office Manager/Administrator and Full Time SENCO, all supernumerary to ratios. Expectations from a successful candidate: · The ability to provide operational management of the nursery facilities and staff, to ensure a high quality, balanced provision of good practice education and care is delivered at all times. · Responsible for adherence to policies and procedures. · Ensure that the CPD, training, support, mentoring and supervision of the staff team inspires and leads ambitious practice. Good HR skills needs to make sure the team thrives. · To create a welcoming setting in which parents are happy to entrust their child. · To promote a successful and profitable business. · Engage with the local community and marketing the nursery to reach maximum occupancy whilst providing excellent customer care. Qualifications and experience required: A full and relevant level 3 qualification, higher or QTS. DBS enhanced disclosure within the child workforce sector Paediatric 12hr First Aid certificate Safeguarding training and qualification Nursery Management: 3 years (preferred) Childcare: 5 years (preferred) Right to work in the UK Nursery Management: 3 years (preferred) Childcare: 5 years (preferred) Right to work in the UK 51 weeks a year full time, 40 hours per week with the ability to be flexible to ensure tasks are completed. Your responsibilities will include (but are not limited to): Management of the nursery and staff, and the overall care and education for the children in the setting. Conducting meetings with staff members and ensuring effective staff deployment. Assume responsibility for the daily operation of the nursery with agreed plans and budgets and that the nursery target occupancy levels are met. Financial management: income and expenditure, and occupancy, alongside our Office Manager. Thorough management of staff, supporting the care and education of the children in the nursery within a key person structure, promoting good practice and being a role model for other staff and children. Overall management, planning, and development of the nursery in close contact with the Director. Identify training requirements for team members, liaising with the Assistant Manager to ensure delivery and evaluate effectiveness. Handle people management in collaboration with the Assistant Manager and/or Director, including recruitment, induction, performance reviews, disciplinaries, grievances, and absence management. Communicate effectively with staff, parents/carers, and external agencies, demonstrating excellent customer service skills. Complete relevant paperwork and records to required standards and deadlines. Ensure the safeguarding, health, safety, and welfare of the children, including responsibility for child protection issues in liaison with appropriate agencies. Maintain adequate staffing levels in line with statutory ratio requirements, including arranging staff cover and rotas. Promote and apply equal opportunities policy throughout the nursery. Benefits Include: 31 days off, 20 bookable. Birthday off. Discounted Childcare. Christmas Bonus. Performance related Bonus. Social Events. Free Parking. Free drinks and access to nursery lunches. Attendance bonus. Training opportunities. Company Pension.

As personal assistant to the company Director of an Events Company the role will be varied including operations; customer service and administrative work.

Join our team at Kirklees Council, where we’re always looking for innovative ways to improve our services. We're seeking a Group Safety Advisor to help us meet our statutory duties and ensure a safe environment for our employees and the public. Key Responsibilities: Provide expert health and safety advice to Directors, Heads of Service, managers, and employees. Develop policies, conduct risk assessments, and investigate accidents. Carry out workplace inspections and ensure compliance with health and safety regulations. Identify training needs and deliver health and safety training. What We’re Looking For: NEBOSH National General Certificate or equivalent in Occupational Safety and Health. Technical Member of IOSH with active CPD. Proven experience in health and safety, including inspections, risk assessments, and training. Strong communication and organizational skills. Ability to travel to various Council locations. What We Offer: Hybrid working with up to 1-2 days per week in newly refurbished offices. Career progression opportunities and significant investment in your development. Friendly, supportive team environment. Excellent pension scheme and flexible working policies. Access to healthcare services, staff discounts, and a cycle-to-work scheme. For more of our staff benefits, please visit the following link Kirklees Council - Staff Benefits This job is a Grade 9-11, to start at Grade 11 you must have the following: Education & Training: Chartered Member of IOSH with ongoing CPD. Experience or qualifications in training. Experience: 4+ years as a Health & Safety Advisor in a complex, multi-site organization. Knowledge: Up-to-date expertise in health and safety. Ability to develop and review policies in line with new legislation. Skills: Quick response to requests and timely delivery of outputs. Strong data analysis, report creation, and project support. Effective negotiation and conflict resolution with unions and stakeholders. Leadership in meetings and task delivery. Additional: Ability to work independently and supervise junior staff. Manage workloads, especially during colleague absences. If you're ready to make a difference and advance your career in health and safety, apply now!

Job Title: Business Support Manager Location: Cardiff, hybrid Reports to: Director Salary: £40,000 per annum Type: Full-Time, Permanent Job Summary: The Business Support Manager will be responsible for providing comprehensive administrative, operational, and strategic support to ensure the smooth functioning of the business. This role requires a dynamic individual with strong organizational, communication, and management skills who can work cross-functionally with teams across the organization to enhance efficiency, streamline processes, and contribute to the overall success of the business. The Business Support Manager will also be responsible for overseeing administrative staff, managing resources, and ensuring that business operations are aligned with company goals. The successful candidate will work 37.5 hours per week and will solely work for Inawizdom Ltd. Key Responsibilities: Operational Efficiency: Streamline and optimize business processes to ensure efficient operations across departments. Identify and implement systems, tools, and processes to improve business workflows. Administrative Leadership: Lead and manage a team of administrative and support staff. Provide guidance, mentorship, and support to ensure high performance and continuous professional development. Resource Management: Oversee the management of business resources, including office supplies, equipment, and technology, to ensure operational efficiency. Develop budgets, monitor expenditures, and allocate resources effectively. Project Management: Support and manage cross-functional projects by coordinating resources, timelines, and deliverables. Track project milestones and ensure deadlines are met. Reporting & Analysis: Prepare reports, presentations, and data analyses for senior leadership to inform business decisions. Identify key performance metrics and provide insights for operational improvements. Stakeholder Collaboration: Act as a liaison between various departments and senior leadership to ensure smooth communication and collaboration. Build and maintain strong working relationships with internal and external stakeholders. Compliance & Policies: Ensure that business operations comply with internal policies and external regulations. Update and implement business policies and procedures where necessary to ensure governance and compliance. Risk Management: Identify and mitigate operational risks that could impact the efficiency and success of the business. Implement risk management strategies and contingency plans. Strategic Planning: Collaborate with senior leadership in the development and execution of business strategies. Provide operational insights to support long-term planning and organizational growth. Customer Service Excellence: Maintain a customer-focused mindset by ensuring that the support functions contribute to a high level of service delivery both internally and externally. Qualifications: Education: Bachelor’s degree in Business Administration, Management, or a related field (Master's degree preferred). Experience: At least 3-5 years of experience in a business support or operations management role, preferably in a fast-paced or growing organization. Prior experience in managing teams and budgets is essential. Skills: Strong organizational and multitasking skills. Proven ability to lead, manage, and develop teams. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools. Analytical mindset with the ability to interpret and act on data. Strong problem-solving skills and a proactive approach to identifying and resolving issues. Personal Attributes: High attention to detail. Ability to work independently and as part of a team. Adaptable and able to thrive in a dynamic environment. Strong leadership qualities and the ability to motivate and influence others. A customer-centric approach with a focus on service excellence. Benefits: Competitive salary and bonus structure. Generous holiday entitlement. Professional development opportunities. Health and wellness programs. Pension scheme and other company benefits. How to Apply: Please submit your CV and a cover letter outlining your qualifications and experience by 30 October 2024.

Position: Shop Manager Location: 60 Springett Avenue Type: Full-time Key Responsibilities: - Oversee daily operations of the shop, ensuring smooth and efficient processes. - Manage staff schedules, training, and performance to maintain high customer service standards. - Monitor inventory levels, order stock, and maintain relationships with suppliers. - Ensure visual merchandising aligns with company standards and enhances customer experience. - Handle customer complaints, queries, and feedback professionally. - Track and analyze sales performance, identifying areas for improvement. - Implement promotional activities and marketing initiatives to boost sales. - Ensure the shop complies with health and safety regulations. - Manage cash handling, sales reconciliation, and financial reporting. Requirements: - Previous similar experience in retail management but not necessary OR willing to get 4 weeks of training for role - Strong leadership and organizational skills. - Excellent communication and interpersonal abilities. - Knowledge of inventory management and POS systems. - Ability to work under pressure and multitask. - Customer-focused with a problem-solving attitude. MUST REQUIREMENTS - Be able to load - unload stock and deliveries on weekend basis, take deliveries from warehouse - MUST HAVE FULL UK DRIVING LICENSE AND OWN CAR** - Be able to speak Hindi Language for day to day activities with directors of business

Job Purpose Maintains a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone. Job Duties ­- Arranging survey appointment, Installations, services - Managing correspondence by answering emails - Assists in planning for upcoming installations - Manages reception area and looks after visitors - Answers phone calls and transfers them as necessary - Prepare relevant documents prior to installation and ensuring all documents are ready to be sent to the customer post installation. - Assist with purchase orders. - Interacts with directors and carries out their requests - Photocopies and files appropriate documents as needed Skills and Qualifications: Prior office experience; Strong Attention to Detail; Ability to Work Without Supervision; Excellent Time Management Skills; Exceptional Communication and Customer Service Skills; Technical Skills, Including Proficiency With Microsoft Office Programs; Strong Prioritisation and Organisation Skills; Ability to Handle Confidential Information; Strong Record Keeping Skills; Presentation Skills; Ability to Multitask

We are a critically acclaimed Michelin Guide listed modern Mexican restaurant in London Bridge and a Café in Shoreditch. We are looking for talented individuals to join our team who are enthusiastic, eager to learn and team players who thrive working in a vibrant and fast paced environment. We aim to provide exceptional food, drinks, and hospitality so our guests have a special and memorable experience. We offer a great working environment, benefits and career opportunities. We love what we do and are proud of how we do it. If you think this would be the work environment for you, we would love you to join our team. Benefits include: - Christmas and Boxing day off - Staff food and drinks - Membership to the CODE hospitality app - 50% off food on tables up to 4 people - Paid day off on your birthday - Pension scheme As a Restaurant Manager (AGM), you are responsible jointly with the General Manager for achieving the restaurant projections set by Directors and Ops. Manager with regards to daily operations, sales targets, cost control, employee staffing & retention, health and hygiene, restaurant events, financial and food & drinks related issues to very high standards. The main responsibilities for the Restaurant Manager will include: - Assist in supervising all restaurant staff, including servers, hosts, and kitchen staff. - Ensure excellent customer service and handle customer complaints or issues as they arise. - Help to manage employee day-to-day schedules, considering labour costs and maintaining proper staffing levels. - Train new employees and provide ongoing training for current staff to maintain quality service. - Ensure that food and drinks meet quality standards and oversee the presentation of dishes and drinks. Facilitating shift line checks - Enforce health and safety regulations and maintain a clean and safe working environment. - Handle reservations and oversee the reservation system to ensure efficient seating arrangements. - Supervise and evaluate staff performance, provide feedback, and manage disciplinary actions if necessary. - Assist in managing daily restaurant operations, including opening and closing duties, cash handling, and any issues arising during shifts. - Prepare and analyse financial reports, including sales reports and cost analysis. - Have a basic knowledge of wine and beverages. Having in-depth tequila knowledge is a plus - Handle conflicts among staff or customers professionally and tactfully. - Collect and analyse guest feedback to improve service and the dining experience. - Ensure the restaurant complies with all local, state, and federal regulations, including liquor licenses and health codes. - Foster a positive and productive work environment by building a strong team and promoting employee morale. Salary £40,000 / 42,000 per annum

The Upper Place is seeking a highly experienced and motivated General Manager to join our team at the new Street Food Market in North London. The General Manager will be responsible for overseeing all aspects of the market's operations, including managing the budget, formulating policies, coordinating business activities, supervising staff, managing costs, ensuring excellent customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. Key Responsibilities: - Develop and implement policies and procedures that ensure the smooth running of the Street Food Market. - Allocate budget resources effectively and manage operational costs to ensure financial targets are met. - Monitor financial activities, prepare financial reports, and make recommendations to the Managing Director. - Hire and train employees, set performance targets, and motivate staff to achieve their goals. - Provide excellent customer service to ensure high levels of customer satisfaction. - Engage with vendors, build relationships, and identify new business opportunities. - Improve administration processes to ensure the efficient and effective running of the market. Requirements: - To comply with regulations regarding alcohol handling, the applicant must meet the legal age requirement. - Previous experience in a General Manager or similar role in the food industry. - Strong leadership and management skills, with the ability to inspire and motivate a team. - Excellent communication and interpersonal skills, with the ability to interact with a diverse range of people. - Sound financial acumen and the ability to manage budgets and costs effectively. - Flexibility to work varied hours, including weekends and holidays. - Preferably, candidates should hold a personal alcohol license. If you have a passion for food, a strong business acumen, and the ability to lead and manage a team effectively, we would love to hear from you.