Customer service director jobs in United Kingdom

Role Overview: 🚀 Join the Buzz at Our NEW Busy Bees Nursery in Cricklewood! 🐝 A new nursery. A golden opportunity. This summer, Busy Bees has buzzed into Cricklewood and taken over a fantastic two-storey nursery that’s getting a top-to-bottom glow-up — think fresh paint, big smiles, and lots of tiny chairs. Now we need a superstar Assistant Nursery Manager to help bring the magic to life. If you're passionate about early years and want to help create something truly special from day one we’d love to meet you. Come join us in giving our children best start in life. With space to welcome up to 110 little learners, this state-of-the-art setting is transformed to spark curiosity, encourage creativity, and nurture young minds—and you’ll be there from day one to shape something truly special. This is your chance to be part of something fresh, exciting! Be a founding team member, help shape the nursery culture, and create an environment where children and staff thrive together. ✨ Your Exclusive Busy Bees Benefits ✨ 💷 Competitive salary- £34,881.60 per annum 🚀 Ongoing professional development & career progression – Grow with us! 🎂 Birthday off – Because YOU deserve a celebration! 👶 50% childcare discount – Supporting your family while you support others 🏖 Up to 28 days holiday – Plus bank holidays! 💖 Menopause support – Through Peppy, helping you through life’s milestones 🧘 Wellbeing perks – Access to Hive, our fantastic wellbeing & retail discount hub 🚴 Cycle to Work scheme – A healthy commute for a happier you! 💰 Pension & financial perks – Easy access to workplace pension through Cushon & Salary Finance support 🌏 Travel opportunities – Learn from childcare professionals around the world 🤝 Enhanced family leave & return-to-work bonus – Because balance matters 💛 Employee Assistance Programme & Mental Health First Aiders – Supporting your wellbeing 🐝 PLUS: You’ll get exclusive access to Hive, our Benefits & Wellbeing platform—filled with retail discounts, a Wellbeing Hub supporting your physical & mental health, a Celebrating You section recognizing our valued team members, and a Grow with Us area packed with development opportunities and training Role Responsibilities: ⭐ Support the Centre Director in overseeing daily operations and maintaining educational standards ⭐ Develop & deliver an engaging, high-quality curriculum tailored to children’s needs ⭐ Ensure compliance with regulatory requirements and maintain health & safety standards ⭐ Provide leadership & mentorship to staff, ensuring a cohesive and motivated team ⭐ Enhance customer satisfaction by delivering exceptional service and promoting a positive nursery experience for families ⭐ Assist with administrative tasks, including scheduling, payroll, and recruitment ⭐ Manage operational records and support financial planning to ensure sustainability Required Qualifications: 🔹 Level 3 qualification or above in early years education 🔹 Experience in an early years setting, with supervisory experience an advantage—ideally as a Nursery Room Leader, Nursery Room Manager, or Nursery Practitioner 🔹 Strong leadership, organisational, and communication skills to inspire and support your team 🔹 Passionate about fostering children’s development and creating positive relationships with families Busy Bees is the UK’s leading nursery group, with nearly 400 nurseries across the UK and even more overseas! We’re all about giving every child the best start in life and ensuring our team feels valued, heard, and supported every step of the way! As part of our team, you’ll be introduced to our Bee Curious curriculum, designed to nurture wonder, creativity, and confidence in young learners! 🌍 Our Charitable Commitment – Through our partnership with BBC Children in Need, we fundraise, create community events, and help support children across the UK. ✨ This is YOUR chance to be part of something exciting, rewarding, and career-changing. APPLY NOW and start your next adventure with Busy Bees! 🎉

Closing date: 10-10-2025 Funeral Director £28,762 (£14.75 per hour) plus benefits Full time 37.5 hours per week, Monday - Friday 9am - 5pm - as part of this role, you'll also be part of the on call rota Hook, RG27 9UT No experience needed. We’re looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don’t need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you’ll be right at the heart of that service. You’ll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you’ll be part of something meaningful. Join us today. What you’ll do As part of your application you’ll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

Regional Director of Operations - Multi-site (Growing Dental Group) Salary: £70,000 - £85,000 Hybrid | Full-Time | Permanent Compass Associates are supporting a Privately Owned Dentistry business who are looking to recruit a dynamic full-time Regional Operations Director to support them in developing their business as they embark on a period of exciting growth. The post will oversee and manage the operations of multiple Dental Practices within the South East region covering – London, Surrey and Hampshire. The Regional Director will work closely with the Company Directors / Owners and form part of the newly established Operational role taking on full accountability for the growth and development of practices within the business. You will already be a strong leader, who builds solid plans, engages people and confidently drives performance. You will have a proven track record in excellent administration and project management. Added to this will be your ability to provide sound impeccable customer service and dedicated ongoing support to their Practices. You will be expected to contribute effectively to wider practice management activities and work closely with colleagues of all levels ensuring effective communication systems are in place. Experience in a management position within the dental sector is essential. About the Role The role will include, but not be limited to the following: • Ensuring the smooth, efficient and compliant running of the practices as a whole., • Delivery of the costs and revenue to budget across your region., • Providing and maintaining an excellent quality of service and performance in accordance with the company strategy and targets., • Providing support and direction to enhance performance, skills and knowledge of practice managers, clinicians and support staff. Responsibilities • Lead and manage a portfolio of dental practices across London, Surrey and Hampshire (8 in total)., • Drive commercial performance across the region by identifying underperformance and implementing effective improvement plans., • Ensure the highest standards of patient care and customer service are embedded across all practices., • Provide visible leadership, fostering a culture of engagement, collaboration, and respect among practice teams., • Support recruitment and retention of dentists, therapists, hygienists, and specialist clinicians to achieve practice and regional performance goals., • Manage the successful integration of new acquisitions, ensuring full contract delivery and strong operational foundations., • Work closely with Practices to monitor clinician and site performance, addressing underperformance proactively., • Ensure compliance with all Health & Safety regulations and the requirements of governing bodies including the BDA, CQC, and ICB., • Oversee regional budgets, controlling costs and embedding a culture of continuous improvement and operational efficiency. Qualifications Experience in a management position within the dental sector is essential. Required Skills You will have a proven track record in excellent administration and project management. If you are interested in this post, contact me on

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary As the Demand (Agency) Sales Manager, you will operate and grow business with UK & global digital and CTV buyers with UK-based UK & global media agencies and engage in a variety of tasks including executing the Comcast Advertising Media sales strategy for video/CTV buyers and managed service, driving the qualification, negotiation & development of opportunities. You will work closely with the wider UK Agency Sales team, the Global Sales team, Advertiser Sales team, Account Management team, and the Supply team to drive incremental revenue opportunities. You will directly report to the Senior Director for Demand Sales UK. Job Description Approaching and Selling to Agencies * Build a strong pipeline of demand opportunities engaging with relevant programmatic and CTV buyers in UK. * Build strategic business relationship with agencies. * Conducting sales prospecting by proactively engaging in outreach activities; and building positive and collaborative relationships. * Position our company as a reference of choice for buying premium video media solutions (inventory, measurements, data/audience, and campaigns (and be knowledgeable about the media and programmatic ecosystem in the UK to be able to tailor a media proposal bespoke for each opportunity). * Demonstrate competency in TV, video, and programmatic demand sales strategy and a build a network with the top 6 holding groups and key independent media agencies. * Execute the programmatic video sales strategy to address the expectations of trading desks and media agencies. * Coordinate with Demand Account Management teams that campaigns are set up and ad spend is delivered smoothly. * Work with other business units within FreeWheel, Comcast Advertising, and Comcast to leverage synergies and common expansion strategy and revenue goals. * Support innovation around our service delivery model and provide guidance to the service and support organizations on how to execute improvements. About You Here is what you will need to be successful in this position: * Demonstrate a strong interest, passion for, curious mindset, and growth mindset in building a sales career in digital advertising/programmatic. * Demonstrate basic knowledge in digital and/or linear TV and/or trading desks. * Demonstrate an entrepreneurial mindset and be capable to solve problems by thinking outside of the box. * Build relationships and engage with agencies as you will be the face of agency relationships at Comcast Advertising. * Leadership capability to manage agencies. * Highly motivated to grow in the programmatic space and know every detail. * Strong teamwork attitude. * Committed to delivering results for our clients. * Eagerness to work in a rapidly growing company. * A background selling video or TV media solutions (Broadcaster, publisher, SSP, Ad-network) will be an advantage but not a strict requirement. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. * Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. * Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. * Win as a team make big things happen by working together and being open to new ideas. * Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. * Drive results and growth. * Support a culture of inclusion in how you work and lead. * Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years

Person Specification • Regulatory and Compliance experience in a global, universal bank., • Understanding of the global regulatory framework., • Compliance professional with comprehensive experience in the industry and of the regulatory environment., • Understanding of financial services and ability to demonstrate thought leadership., • Experience of working with senior stakeholders., • Partnering, influencing and collaboration with stakeholders and peers., • The candidate will ideally have a degree level education and academic track record. To provide data-led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in a compliance with Barclays legal, regulatory and ethical responsibilities. Accountabilities • Identification and assessment of compliance risks through thorough reviews of business activities, changes, processes, testing and systems to., • Identification and investigation of potential market abuse, including but not limited to, Insider Dealing, Unlawful Disclosure, Market Manipulation or Anti-Competitive Conduct., • Conduct investigation of compliance risk events or breaches. Oversight and check and challenge of corrective actions and preventative measures to avoid future occurrences., • Implementation of compliance policies and procedures in line with regulatory requirements and ensuring that the bank's internal policies are aligned with international standards, including jurisdictional requirements., • Collaboration with 1LOD, other relevant Compliance teams and legal, and relevant risk management functions to facilitate a comprehensive approach to compliance and risk management., • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.., • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives., • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function., • Escalates breaches of policies / procedure appropriately., • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence., • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate., • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives., • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives., • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations., • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area., • Negotiate with and influence stakeholders at a senior level both internally and externally., • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Overall purpose of role The Marketing Lead - UK & Crown Dependencies (CDs) will develop and execute the marketing strategy for these regions, ensuring alignment with the global marketing strategy and with PBWM's strategic and commercial objectives. They will be responsible for reinforcing Barclays' market position in private banking and wealth management across the UK & CD amongst HNW and UHNW individuals, family offices and institutional clients with upwards of £1m investable assets. The successful candidate will be an inspiring leader able to deliver innovative marketing and omnichannel client experiences while maintaining Barclays' reputation as a trusted financial partner working within a regulated industry. Strong stakeholder management and people leader skills are essential, with experience of leading high-performing teams of marketeers and fostering a culture of innovation, and continuous improvement. Key Accountabilities • Strategic Marketing Leadership: Be the Marketing Business Partner to the UK and Crown Dependencies businesses. Be part of developing a comprehensive marketing strategy for PBWM and leading the execution of the strategy across the UK and Crown Dependencies markets., • Be part of developing a comprehensive marketing strategy for PBWM and leading the execution of the strategy for the UK and Crown Dependencies across multiple channels ensuring the continuous improvement of marketing efforts for these regions., • Develop marketing campaigns tailored to target audiences across the PBWM client continuum which includes HNW/ UHNW individuals, Family Offices and institutional clients giving direction where needed on regional budgets, priorities and resources., • Client Acquisition and Retention: Develop strategies to drive acquisition and deepen client engagement by focusing on seamless, personalised and proactive marketing initiatives, events and relationships. Identify and manage strategic partnerships to elevate the Bank's visibility and cultivate new business opportunities., • Brand Positioning: Ensure a consistent and engaging brand experience across all PBWM client touchpoints. Drive reappraisal of the brand as the investment partner for clients, their families and the next generation., • Leverage real-time data insights and segmentation models to deepen client engagement and deliver sustained client acquisition growth, to inform strategy and enhance PBWM's positioning in the UK & CDs. Shape persona specific strategies measuring effectiveness and optimising impact adopting a data led approach to the allocation of resources and budget., • Compliance: Maintain expert knowledge of marketing regulations (e.g. cross border financial promotions rules, GDPR, PECR) taking responsibility for ensuring we are meeting cross border compliance requirements., • Build and manage relationships with third party agencies for design and other marketing services., • Stakeholder Engagement: Collaborate with, and influence, a range of stakeholders across PBWM, Barclays UK, Corporate Bank, Investment Bank, Chief Operating Office and Group Brand & Marketing. To develop and implement marketing strategies to promote brand, products, and services across various markets Accountabilities • Development and implementation of marketing strategies and delivery that aligns with the banks business objectives and are informed by market research, customer needs and competitive landscape., • Collaboration with product development, sales, and other departments to align marketing efforts with overall business objectives, to achieve specific, well defined outcomes, as needed., • Development of compelling and targeted content for various marketing channels, including print, media and related collateral, if needed., • Analysis of data to make informed decisions and optimize marketing strategies, use of data analytics tools to measure and report on the performance of marketing campaigns., • Management of the marketing budget, allocating resources to maximise ROI., • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.., • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives., • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function., • Escalates breaches of policies / procedure appropriately., • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence., • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate., • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives., • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives., • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations., • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area., • Negotiate with and influence stakeholders at a senior level both internally and externally., • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

This role is at the heart of the Defence Nuclear Enterprise and provides the opportunity to support Enterprise-level decision-making across DNEs Government Major Projects Portfolio, which spans more than 50 years of delivery. Your role will be Enterprise Analytics and Insight Head, and you will report to the Enterprise Analytics and Insight (EA&I) Deputy Director and work collaboratively with the EA&I Planning & Strategic Analysis Head, within the EA&I area of the Enterprise Portfolio Team (EPT). You will work in a fast paced and impactful team that work together to strengthen and evolve the DNEs analytical capability, providing expert advice, support and challenge. This is an exciting opportunity to join the Enterprise Portfolio Team (EPT) operating within the DNE. As the Head of Enterprise Analytics and Insight, you will strengthen and evolve our enterprise analytical capability across the DNE, undertake strategic analysis and develop evidence-based portfolio insight to increase confidence in our interdependent portfolio of portfolios, informing and enabling effective senior leadership decision-making. In this role you will provide inclusive leadership of a team of specialists responsible for evidence based portfolio insights, providing data driven analysis and strategic insight through a range of techniques, translating data analysis into meaningful strategic insights, innovative recommendations and interventions, which can be effectively and digestibly communicated to senior leaders to inform their decision-making and enable optimal outcomes for the DNE. You will lead a culture of quality assurance, ensuring the analytics and insights developed adhere to the relevant codes of practice, standards and frameworks, producing high quality outputs and outcomes that are fit for purpose. You will cultivate and manage a range of relationships with internal and external stakeholders and facilitate collaborative working across organisational boundaries of the DNE. You will work collaboratively with your EPT colleagues to ensure understanding of interdependencies within the EPT and coherence with the EPT strategic objectives and outputs. Key Responsibilities: • Lead enterprise data driven analytics, translating outputs for senior leaders into strategic insights to inform and optimise enterprise decision making., • Clearly communicate the results of analysis and explain difficult analytical concepts simply to non-expert audiences, including senior stakeholders internally and externally, to secure buy-in and support., • Lead the management of the demand for enterprise analysis and insight from within the EPT, and across the DNE, through a clear and transparent manner to ensure the right priority analysis is conducted., • Oversee routine and bespoke scenario modelling to support balance of investment and capability decisions., • Ensure that clear quality assurance policies and processes are followed consistently in the production of data, evidence and analysis from your team., • Understand that it may be necessary to provide quick answers using incomplete evidence, data or analysis and deliver a response balanced between the need for accuracy and a timely response., • Work collaboratively with a range of stakeholders across the DNE, wider Defence and wider government to shape and drive effective and aligned aggregation and integration of portfolio and sub-portfolio data to enable data analysis and insight., • Identify, draw upon and work collaboratively with pan-enterprise cross-functional capability to deliver the optimised output., • Ensure appropriate delegation of tasks to those you line manage, driving and enabling a culture of learning and development., • Champion Diversity, Equity & Inclusion (DE&I) across everything you do within your role. Person specification This is an excellent opportunity for a strategic leader with experience in analytics and insight, and project delivery. The ideal candidate will have the following: Essential Qualifications: • Previous experience of project and/or programme delivery and portfolio management (e.g., experience working in a portfolio office)., • Experience of complex portfolio and sub-portfolio data analysis and insights, including reporting to senior leaders to inform decision-making., • Must be a team player and have a proven track record of complex stakeholder management, collaborative working and engagement with senior leaders, with the ability to influence, change and impact decisions through those relationships to influence decision makers., • Advanced Microsoft 365, • Government Project Delivery Accreditation, • Knowledge and experience of Defence, or applicable experience in a similar sector., • Experience preferably aligned to Government Project Delivery Profession or Association of Project Management frameworks., • Experience preferably aligned to the government analysis function framework., • Experience of working in a cross-government initiatives. Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Communicating and Influencing, • Changing and Improving, • Leadership Technical skills We'll assess you against these technical skills during the selection process: Alongside your salary of 70,540, Ministry of Defence contributes 20,435 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We truly believe that the MOD is a great place to work, and we offer a unique employee experience. We want to ensure that every single employee feels appreciated & fairly rewarded and offer the following additional benefits: • Learning and development tailored to your role and broader skill development, enabling you to build a long-term career in your chosen area. Where appropriate there will be offers of training under our apprenticeship schemes., • An environment with flexible working options, • A culture encouraging inclusion and diversity, • A Civil Service pension with an employer contribution of 28.97%, • 25 days annual leave rising to 30 days upon completion of 5 years service, • On-site Gym, • Cycle Loan (Advance on Salary), • Thank You Scheme, • Defence Sports & Recreational Association (DSRA), • Defence Discount Service External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at . The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. This post is classed as Reserved as per the Civil Service Nationality Rules. For further information please see the attached documents. Candidates can apply online via the Civil Service Jobs website by completing the application form before the deadline shown. Apply using the Civil Service Jobs apply button, filling in all required details in all sections. Using the Success Profiles link for information on format and style, ensure you provide evidence for all Behaviours and Experience sections requested in the appropriate competency style. Candidates will be required to complete an online CV template to include job history, full details of education and qualifications and previous experiences and skills together with a Statement of suitability (500 words). Please also include any relevant responsibilities and achievements. At sift, you will be assessed against your CV ,Statement of suitability and the following: Behaviours: • Communicating analysis and insight Level: Practitioner, • Performance measurement Level: Practitioner If a large number of applications are received then the sift will be based on the Leadership behaviour, CV and Personal Statement only. However, evidence should be provided against all behaviours requested. At interview, you will be assessed against the following: Behaviours: • Leadership, • Communicating & Influencing, • Changing & Improving, • Communicating analysis and insight Level: Practitioner, • Performance measurement Level: Practitioner The requirements for the role have been bench marked and these will be used to sift all candidates, with those meeting the minimum requirements invited to interview. Interviews will be conducted over Microsoft Teams. Candidates who are found to meet an acceptable standard at interview but are not successful in one of the advertised posts may be considered for similar roles within the Business Unit. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: . As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only. Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : DNO Recruitment Team Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: . Attachments Civil-Service-Nationality-rules Opens in new window (pdf, 218kB) 20230120-Nationality_Requirements-Candidates-O Opens in new window (pdf, 67kB) EXTERNAL PACK Opens in new window (pdf, 1562kB)

Key Accountabilities • This role will lead and deliver complex, cross-functional technology change programmes within the Barclays Financial Assistance Strategy team, that drive strategic transformation across the organisation. This role ensures alignment with business goals, regulatory requirements, and customer outcomes, while embedding a culture of innovation, agility, and continuous improvement., • Strategic Thought Leadership: Define, execute and continually develop the BFA change strategy in alignment with Barclays' transformation agenda and long-term ambitions, • Team Leadership: Lead and inspire cross-functional teams, ensuring that they are properly resourced and that they have the necessary skills and expertise to deliver on project objectives, fostering a high-performance culture and developing future leaders., • Programme Delivery: Oversee the end-to-end delivery of large-scale BFA change initiatives, ensuring they are delivered on time, within budget, and to the expected quality. Including the management of plans that outline the scope, objectives, timelines, and resource requirements for change projects., • Project Budgets: Management of project budgets, ensuring that projects are delivered within the agreed budget., • Governance & Risk: Establish and maintain robust governance frameworks, ensuring compliance with internal controls, regulatory standards, and risk management protocols. Management of project risks, ensuring that risk, assumptions, issues and dependencies are identified, assessed, and mitigated as necessary., • Stakeholder Management up to C-Suite level: Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about project and BFA Transformation progress and that their needs and expectations are being met., • Facilitation of change management activities, including training and communication, to ensure that change projects are successfully implemented and embedded in the organisation., • Innovation & Continuous Improvement: Champion the adoption of emerging technologies and agile methodologies to enhance delivery and operational effectiveness and customer value. Required/Desired Skills & Experience • Proven track record of delivering complex change programmes in a regulated environment (preferably financial services)., • Experience in Collections and Recoveries for large scale, Financial or Professional services firms is desirable, • Excellent communication, negotiation, and analytical, problem-solving abilities, • Deep understanding of change management, digital transformation, and enterprise architecture., • Strong leadership and influencing skills, with experience managing senior stakeholders and cross-functional teams., • Expertise in programme governance, risk management, and regulatory compliance. To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities • Development of customer level strategies & solutions that are tailored to customers' needs., • Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys., • Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities., • Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey., • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product., • Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch., • Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively., • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.., • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives., • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function., • Escalates breaches of policies / procedure appropriately., • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence., • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate., • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives., • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives., • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations., • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area., • Negotiate with and influence stakeholders at a senior level both internally and externally., • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Job Description: Job Title: Enterprise Position Monitoring & Disclosures Central Lead Corporate Title: Up to Director Location: London Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location Overview: Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state-of-the-art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. Role Description: This job is responsible for managing a major component of a product line, function, or multiple operations units within a large segment of the company's operations support functions. Key responsibilities include developing and implementing processes, programs, and systems to improve efficiency and ensure operational quality standards are met. Job expectations include managing two or more levels of managers. The Enterprise Position Monitoring and Disclosures (EPMD) team is part of the Global Markets Non-Financial Regulatory Reporting department. The is a global function with three regional hubs covering the Americas, Asia Pacific and EMEA regions respectively. The regional teams monitor and disclose relevant positions and transactions under the regional substantial shareholdings, takeovers, residual short positions, and other regulatory position limits rules. The EPMD Central lead will have dual regional and horizontal scope - primarily managing EPMD monitoring and disclosure preparation of non-financial regulatory reports under the relevant regulatory reporting laws (substantial shareholdings, takeovers, short positions, issuer requests and industry limits) in the EMEA region. Additionally, the role will have central responsibilities to drive functional transformation, establish & manage consistent cross regional global processes. Responsibilities: • Managing completion of all regulatory reporting obligations aligned to substantial shareholdings, takeovers, short positions, and other regulatory position limits in EMEA., • Oversee issue resolution arising from disclosures and discussing such issues with other Non-Financial Regulatory Reporting (NFRR) and Global Compliance & Operational Risk colleagues and work closely with the Front-Line Units., • Oversee the analysis of new rules and regulations pertaining to the monitoring and reporting of holdings of publicly traded equity and equity linked financial instruments as needed., • Acting as main regional subject matter expert and primary contact for the Front-Line Unit Businesses, Line of Business Compliance and legal team on shareholder disclosure matters., • Establishing and supervising effective monitoring processes and routines to ensure compliance with applicable industry and equity ownership limits throughout the region., • Drive the execution of the governance framework over non-financial regulatory reporting & adherence to relevant internal BAC policies., • Drive organizational transformation strategy to establish operational mindset and metrics driven culture across the global EPMD function., • Refine and if required establish consistent global processes to support global counterparts on regulatory change management, operating model with second line advisory as well as control room functions., • Support management team with resource and organizational strategy to effectively leverage global teams including captive set up to reduce key person risk and also effectively managing cost of regulatory compliance., • Oversee the training and development of the Enterprise Monitoring & Disclosures team members and support their career development., • Engages with stakeholders to identify issues and control improvements for remediation and ensures issue resolution., • Participates in developing long-range strategic plans and develops and implements short-term tactical and profit plans., • Ensures operational quality and customer service levels are maintained in a cost effective manner., • Participates in implementation of updates and changes that affect operation segments and monitors performance to ensure operational quality standards are met. This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. • Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals., • Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations., • Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success., • Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization., • People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance., • Financial Steward: Efficiently allocates and manages resources across the organization to drive short- and long-term profitability., • Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs., • You will have great knowledge of financial markets, banking industry, equity and derivative products., • Knowledge of the key regulations concerning shareholder position reporting globally with specific emphasis to EMEA region (i.e.: EU Transparency Directive, UK DTR5, UK Takeover Code Rule 8), • Proven experience with enterprise position monitoring & disclosures (also known as position reporting, shareholder disclosures, disclosure of interest) and sensitive industry, hard limit laws, rules and regulations, preferably in a management capacity., • Prior experience in transformative capacity (both systems and processes) to meet complex reporting requirements., • Previous experience in discussing global markets transactions with the Business and explaining the applicable regulatory disclosure obligations and/or relevant restrictions., • The ability to work under pressure and within tight deadlines to a consistently high level of accuracy., • Effective technical skills (i.e. Excel, and other similar applications) with experience in analysing, manipulating and reporting from large sets of structured data (e.g. books and records data)., • Excellent interpersonal skills with all levels of employees, conflict management, • Discrete when handling confidential information. UK • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner, • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons, • 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum, • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc, • Use of a flex fund to use towards benefits, • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services, • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution, • Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Learn more about this role

Overall purpose of role • To be accountable for the delivery of successful end to end client outcomes through dynamic relationship management, insightful commercial knowledge, and the championing of our industry proposition to the Business Banking market and ensuring internal 'suppliers' deliver against their commitments / client journeys., • To be an influential and knowledgeable leader in the organisation, being passionate about and owning the clients within Innovation Banking. Inspire and develop colleagues to build the success of Business Banking by actively identifying opportunities, driving drive the growth agenda to become the trusted partner for growth, provide expert advice and access to partners and building the success of Business Banking across the market and across the 5 C's. To have enterprise-wide knowledge and experience i.e. Channels, digital, corporate strategies, and incorporate it into customer propositions, as well as using it to develop team knowledge and business plans., • Encourage and nurture innovation and creative thinking. Develop a culture where change is embraced and new and existing technologies and innovations are viewed positively and adapted to suit market, where appropriate., • Create a vision and a culture for the team that embraces the development and adoption of commercial and technological knowledge and potential ensuing change, the motivation to share this knowledge with others to support their development (commercial or personal), and the confidence to constructively challenge processes and ways of working that are no longer fit for purpose., • Accountable for generating and driving all areas of performance of Business Banking within the region including the delivery of great client outcomes and growth of P&L (including Income, Debt and Deposit growth)., • Actively grow market share within the industry through the identification and development of quality new business. Develop and implement an industry strategy alongside Corporate and Investment Bank colleagues to drive continued growth and deeper immersion in the market., • Constructively and positively challenge the status quo and, demonstrating broad, dynamic leadership and collaboration across the organisation, develop an integrated industry proposition to drive forward the Business Banking strategic agenda., • Oversee excellent control management through effective adherence to the Performance Framework and that business planning is integral to the approach of managing portfolio performance., • Develop a strong and effective internal network across all Barclays portfolios (UK, Savings, Investment and Wealth Management, Corporate and International) as well as developing an influential external commercial network along with current commercial and technological knowledge to develop innovative, integrated and collaborative business strategies and plans across all channels and segments that support current customer needs as well as planning for future opportunities and strategies. Strong leadership skills and the ability to communicate to a complex and varied team will be critical to ensure success within the role., • Nurture and enhance senior external relationships in your industry to drive progression for their businesses through providing innovative and commercial market and technological insights, by mobilising internal and/or external networks to provide specialist knowledge and support as appropriate. Work closely with Key Business Influencers in order to develop further effective micro-markets teams in the local communities thereby attaining greater customer outcomes. Role-model excellence in interactions with customers and colleagues alike meeting and exceeding their current needs, championing their growth, and inspiring them for their future development., • Decision-making and Problem Solving, • Competently assess and interpret complex trends across the Business Banking customer base to enable insightful proposition build and aligned implementation. Understand the business, its drivers and sources of value and continually reprioritise to ensure the right focus and resource is aligned to value creation. Thoughtfully consider the short- and long-term impact of commercial decisions across a range a stakeholders and look both internally and externally for different perspectives to shape and drive innovation. Purpose of the role To manage relationship management initiatives and set the strategic direction. Provide support to the bank's senior management team, and to manage product development risk across the organisation. Accountabilities • Development of strategic direction for relationship management, including the implementation of up to date methodologies and processes., • Management of relationship management initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.., • Relationship management of relationship management stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services., • Development and implementation of policies and procedures for relationship management., • Management of relationship management risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank's relationship management and compliance functions.., • Monitoring the financial performance of relationship management, including revenue, profitability, and cost control., • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.., • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives., • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function., • Escalates breaches of policies / procedure appropriately., • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence., • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate., • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives., • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives., • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations., • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area., • Negotiate with and influence stakeholders at a senior level both internally and externally., • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Overall purpose of role The Marketing Lead - International will oversee and execute the marketing strategy for multiple international markets, ensuring alignment with the global marketing strategy and with PBWM's strategic and commercial objectives. They will be responsible for building awareness of the Barclays brand and positioning our Private Banking capabilities to meet the needs of UHNW individuals, their families and the next generation. The successful candidate will be an inspiring leader able to deliver innovative marketing and omnichannel client experiences while maintaining Barclays' reputation as a trusted financial partner working within a regulated industry. Strong stakeholder management and people leader skills are essential, with experience of leading high-performing teams of marketeers and fostering a culture of innovation, and continuous improvement. Key Accountabilities • Strategic Marketing Leadership: Be the marketing business partner to the Head of PBWM International and their direct reports, the role is also responsible for working with Barclays International Banking (BIB) whose aim is to make international money management as simple as possible., • Be part of developing a comprehensive marketing strategy for PBWM and leading the execution of the strategy for multiple international markets (including Asia, Middle East and Europe) across multiple channels ensuring the continuous improvement of marketing efforts for these regions., • Develop marketing campaigns tailored to target audiences across the PBWM client continuum which includes HNW expats, UHNW individuals, Family Offices and institutional clients and expats giving direction where needed on regional budgets, priorities and resources., • Client Acquisition and Retention: Develop strategies to drive acquisition and deepen client engagement by focusing on seamless, personalised and proactive marketing initiatives, events and relationships. Identify and manage strategic partnerships to elevate the Bank's visibility and cultivate new business opportunities., • Brand Positioning: Ensure a consistent and engaging brand experience across all PBWM client touchpoints. Drive reappraisal of the brand as the investment partner for clients, their families and the next generation., • Leverage real-time data insights and segmentation models to deepen client engagement and deliver sustained client acquisition growth, to inform strategy and enhance PBWM's positioning internationally. Shape persona specific strategies measuring effectiveness and optimising impact adopting a data led approach to the allocation of resources and budget., • Compliance: Maintain expert knowledge of marketing regulations (e.g. cross border financial promotions rules, GDPR, PECR) taking responsibility for ensuring we are meeting cross border compliance requirements., • Build and manage relationships with third party agencies for design and other marketing services, this includes third parties on the ground in multiple locations. Some travel to these locations will also be required., • Stakeholder Engagement: Collaborate with, and influence, a range of stakeholders across PBWM, Barclays UK, Chief Operating Office and Group Brand & Marketing to achieve business objectives. To develop and implement marketing strategies to promote brand, products, and services across various markets Accountabilities • Development and implementation of marketing strategies and delivery that aligns with the banks business objectives and are informed by market research, customer needs and competitive landscape., • Collaboration with product development, sales, and other departments to align marketing efforts with overall business objectives, to achieve specific, well defined outcomes, as needed., • Development of compelling and targeted content for various marketing channels, including print, media and related collateral, if needed., • Analysis of data to make informed decisions and optimize marketing strategies, use of data analytics tools to measure and report on the performance of marketing campaigns., • Management of the marketing budget, allocating resources to maximise ROI., • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.., • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives., • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function., • Escalates breaches of policies / procedure appropriately., • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence., • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate., • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives., • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives., • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations., • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area., • Negotiate with and influence stakeholders at a senior level both internally and externally., • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

As part of our ongoing growth in the London Markets and Lloyds space we're looking to add a Motor Account Handler to the team to support the Executive Director and wider team with a number of day to day tasks.You will be responsible for providing exceptional customer service to our brokers and Insur

Head of Project Sales – Leading Multi-Trade Home Services Brand. Reporting to the Operations Director, the Head of Project Sales will:. Our client is a well-established facilities & home services brand with decades of heritage and a reputation for exceptional customer service.

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Gallagher is currently recruiting for a Broking Placement Manager to join our PSE & Housing division. In this role, you will be responsible for implementing Gallagher's placement strategy for new and existing business. Your main focus will be on building strong relationships with underwriters and carriers in the market, in order to negotiate the most favourable terms. As part of our PSE & Housing Broking team, you will play a crucial role in supporting the business and ensuring excellent market relationships are established and maintained. You must be willing to travel to our London & Chelmsford offices. How you'll make an impact • As Broker Placement Manager, you will help advise and coordinate broking strategy with account handlers and account executives, as well as leading negotiations with insurers to secure placement solutions which enable us to both win and retain clients., • Work with our new business producers to best position our prospective opportunities with insurers, improving our success rate by enhancing our market position tactically., • Working with and supporting the Broking Director. Establishing and cultivating insurer relationships within the region and evaluating their performance and service delivery., • Engage with insurers to help manage identified pipeline opportunities for them., • Build a network of internal and external contacts through effective relationship management., • Act as a conduit for feedback to furnish your division with relevant market insight and help manage insurer service issues where necessary. Reporting through the l Broking Director., • Previous experience as a Placement Broker is desirable., • Experienced in Property, Liability and Fleet insurance packages., • Happy to consider a new business focused Account handler/Broker/Underwriter with relevant experience., • Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent., • Worked to targets within a regulated, measurable framework and achieved SLA’s., • Risk aware in handling customer information. Able to recognise potential risk and seek advice when required., • Highly accurate with a strong attention to detail., • Proficient in Acturis., • Eligible to work in the UK. #LIR-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

The Managing Director, UK and Europe Operations sets the long-term strategy and oversees the regional operational and financial performance of the Airport Operations & Customer Service (AOCS) division at Alaska Airlines (AS). A minimum of 5 years of people leadership experience, preferably managing

Reporting to the Director of Housing, we are looking for a Head of Maintenance and Estates to lead on the effective delivery of an efficient and customer focused maintenance and estate service across our properties within SIG. You will take oversight of the Maintenance and Estates function, to ensur

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 50+ offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a member of the global Finance team, you will provide expert & collaborative financial partnership to our business leaders through accurate reporting, reliable analysis and actionable insight to support decision making for sustainable and profitable growth. You will play a pivotal role in shaping strategy and driving key initiatives within the Client Finance team. In this capacity, you will partner closely with business teams and industry leader to manage the financial operations of your industry client portfolio. This will involve working collaboratively with Market and Country leaders, Capability heads, and other executives. Additionally, you will engage with Market Finance Leads and regional finance teams across Financial Planning & Reporting and Controllership to ensure alignment and operational excellence. The Director reports to the VP, Client Finance for their respective Industry and will work in a matrix environment. You will lead a diverse team of Client Finance professionals based in multiple geographies with responsibilities across commercial finance and business operations and will be responsible for their growth and development. The individual is expected to demonstrate strong leadership presence, clearly communicate team and departmental goals, translate strategy into actionable plans, and contribut Your Impact Commercial Management – Support senior level decision making to achieve short and long term commercial objectives. • Partner with and Support (with Industry Leads/business teams) to deliver on annual growth and contribution margin targets for the industry client portfolio, • Work with commercial teams to evaluate business development opportunities in the context of strategic fit, commercial attractiveness and market risk, • Support the preparation of pricing proposals and deal structure, supported by the Commercial Success Team as needed, • Support commercial leadership and legal counsel in reviewing and negotiating contract terms to align with company standards, including identifying and escalating potential risks from proposed deviations, • Support Business Teams in the preparation of their annual strategic plans, • Prepare revenue scenarios and contribution margin expectations in support of annual planning cycle (Commitment and Target), taking into account business initiatives, investments, analysis of prior period trends and company financial objectives, • Lead and manage the preparation of rolling forecasts for revenue and contribution margin by providing analysis on changes from prior expectations and insights into assumptions impacting future projections, to inform decision-making and capacity planning, • Collaborate with Controllership and Revenue teams to ensure accurate and timely revenue recognition during monthly and quarterly close cycles. Provide guidance on new and complex transactions by aligning on accounting treatment and operational implementation, ensuring compliance with policy and close deadlines, • Support weekly revenue guidance process, evaluating key indicators (i.e. pipeline, sales expectations and delivery risks) to provide ongoing visibility to executive leadership and recommendations on appropriate updates to be provided, • Leverage quarterly results and profit modeling to maintain a forward-looking view of full-year profitability across clients, regions, and industries. Analyze key drivers of performance and identify actionable opportunities to enhance industry-level profitability. Collaborate with senior leadership to develop and support execution of plans that address risks and drive margin improvement, • Manage the team responsible for minimising the “quote to cash” time table (i.e. billing, collections) to optimise trade working capital and limit long standing overdue balances and accrued revenue, • Intervene in concert with business leaders and Market Finance Leads to address and resolve client related issues, • Lead and actively contribute to initiatives that strengthen collaboration, inclusion, and knowledge-sharing within the Client Finance Team and the broader local Finance Community, fostering a connected and high-performing culture, • Create and foster an environment of learning, growth and excellence by promoting learning and development initiatives and knowledge sharing, • 8+ years’ experience managing a team in finance and operations, • Speak fluent English, • Strong Excel competency, • Strong interpersonal and communication skills, • Experience influencing decision making in a matrixed organisational structure, • Highly organised and able to work according to fixed calendar cycles at a global scale (multinational across multiple time zones), • Education:, • Bachelor’s degree, MBA or accounting qualification preferred Additional Information Set Yourself Apart With • Experience working closely with senior leaders and contributing to presentations for executive-level stakeholders, • Strong presentation/PowerPoint and PowerBI competency, • Experience in Technology Consulting or other service sector, • Experience working at one of the top global marketing & communications networks

We're seeking an experienced Restaurant Manager to join our hotel team. Food and Beverage Manager or Director of Operations. As a key member of the hospitality team, you'll be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales