Customer service director jobs in United Kingdom

The Role As a Enterprise - Business Development Director, you will be responsible for the development of new logo customers in industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet’s full portfolio of products and services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing Claranet’s enterprise customer base. Key Responsibilities • Drive revenue growth across new logo customers aligned to strategic industry verticals, • Leverage multiple channels for opportunity identification, • Operate with a CX first mindset, putting customer outcomes at the heart of how you operate, • Identify new business opportunities across Claranet UK’s full portfolio of products and services leveraging support from relevant Sales Specialists on qualified opportunities where necessary, • Develop and maintain an understanding of relevant industry verticals and market trends and use that to form a Go to Market plan, demonstrating path to achieve quota, • You will be widely recognised as an authority by others in the organisation and external peers for the knowledge and experience you demonstrate, • Demonstrable experience developing strategies to drive growth opportunities in new logo customers, • Strong relationship management skills, with proven success delivering excellent customer experience, • Knowledge of relevant industries and market trends, with the ability to stay up-to-date on the latest developments, • Flexible and creative to take considered risks, • Inquisitive and persistent, able to hunt out new business opportunity, • Learn and adapt quickly to changing situations, • Self-motivated and able to work under pressure At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: • Pension Scheme: Employer-matched contributions to help you plan for the future., • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing., • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms., • Personalised Wellbeing Support: App-based resources and services available 24/7, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! To view full job description please visit our careers page

IT Account Manager - Managed Services Managed Services, MSP, Account Manager , Cloud, Security, Cyber Essentials My clients is ranked among Europe's top 10 Managed Service Providers, distinguished by its UK-leading ISO accreditation's and its ability to deliver comprehensive IT services to clients worldwide, 24/7, 365 days a year. They are a Managed Service Provider (MSP) specialising in IT infrastructure, cybersecurity, support, and consultancy, providing enterprise-level solutions to mid-market and growing businesses. Due to on-going success and growth they are in the market for a IT Account Manager. As IT Account Manager you will be reporting to the Accounts Director and will work alongside a team of three seasoned Account Managers to act as the voice of clients within the business. You will champion their needs, cultivate strong relationships, and position my client as a trusted advisor and long-term partner in achieving their business objectives. The IT Account Manager will have current or recent experience in B2B account management or client services role. The ideal candidate will have experience working in a Managed Service Provider (MSP) environment. Strong communication and presentation skills, with the ability to adapt to different audiences. Numerate, with confidence in discussing pricing and financial data. Proactive, energetic, and client-focused, with experience of delivering exceptional customer experiences. This is a great opportunity to work in a fast growing IT Managed Services company with genuine opportunities for career growth. You will need to be commutable to North London. The role at first will be office based moving to hybrid working after probation (3 days office, 2 days at home). MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

Pertemps Network Group are delighted to be partnering with a forward-thinking Local Authority to recruit an exceptional Head of Digital Services & Solutions.This is a pivotal senior leadership opportunity within Digital Services, responsible for shaping and delivering technology strategy across applications, infrastructure and service management. Reporting initially to the Chief Digital Officer (interim arrangement) and ultimately to the Assistant Director of Digital Services and Business Assurance, this role sits at the heart of the Council’s digital transformation agenda.Title: Head of Digital Services & Solutions ?? Local Authority | Finance & Corporate ServicesSalary: Competitive Day Rate / Salary (DOE)The Role As Head of Digital Services & Solutions, you will translate corporate and strategic priorities into secure, resilient and future-proofed digital services. You will combine strategic oversight with strong operational command across Applications, Infrastructure, Workforce Technology, Service Management and Supplier/Contract Management.You will lead multidisciplinary technical teams and manage an £8.6m technology budget, ensuring services are robust, cost-effective and aligned with organisational objectives.Key Responsibilities Strategic & Operational Leadership • Lead Applications, Infrastructure and Service Management functions, ensuring delivery against KPIs and SLAs., • Develop and communicate operational digital strategy, policies and technical standards., • Align technology roadmaps with corporate priorities and architectural principles., • Review existing service models and implement continuous improvement initiatives.Applications & Infrastructure, • Oversee on-premise and cloud (Azure) application estates., • Ensure secure, resilient infrastructure including Networks, Telephony and M365., • Maintain compliance with cyber security and regulatory requirements., • Lead Disaster Recovery strategy and ensure business continuity readiness.Service Management & Continuous Improvement, • Establish performance frameworks and operational controls., • Oversee transition of new services into steady-state support., • Drive service excellence and measurable customer satisfaction improvements.Supplier & Contract Management, • Manage strategic third-party IT suppliers., • Lead contract negotiation and performance management., • Oversee technology contracts within an £8.6m budget envelope.People & Capability Leadership, • Lead, mentor and develop high-performing technical teams., • Foster a collaborative, innovative and customer-focused culture., • Build digital capability to support long-term transformation.Programme Delivery, • Oversee small-to-medium change programmes through to benefit realisation., • Ensure effective resource planning across operational and project activity.Essential Experience & Qualifications, • Degree-level education with relevant postgraduate or industry certification (MSc, MBA, ITIL or equivalent experience)., • Minimum five years’ senior management experience within IT service delivery (Applications, Infrastructure and/or Service Management)., • Advanced technical knowledge across applications and/or infrastructure environments., • Strong experience in IT contract negotiation and supplier performance management., • Proven experience implementing ITIL or equivalent service management frameworks., • Demonstrable experience leading digital transformation initiatives.Key Skills, • Strategic thinker with strong operational execution capability., • Politically astute with experience engaging senior stakeholders., • Strong financial, analytical and written capability., • Resilient leader with excellent influencing skills., • Passionate about delivering high-quality public services. Our client is a progressive Local Authority committed to innovation, service excellence and delivering high-quality digital services that enable better outcomes for residents and staff.Pertemps Network Group Pertemps Network Group is one of the UK’s largest independent recruitment businesses, with a proven track record of delivering specialist recruitment solutions across the public sector. We pride ourselves on building long-term partnerships, understanding organisational culture, and delivering high-calibre leadership talent.If you are an experienced digital leader ready to shape and modernise a complex public sector technology estate, we would welcome a confidential discussion. Apply now or contact Pertemps Network Group for further information.

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of performance acceleration and value creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will be seen daily in service performance, team engagement and customer satisfaction. The Role at a Glance: Service Delivery Manager Dartford Region (c1 hour radius) Hybrid / Office and 2/3 days onsite £54,000 - £60,000 Plus Extensive Benefits Package + Car Allowance Core hours: Onsite 08:00-17:00, with one hour for lunch Reporting to: Service Director Note: We will buy you out of any training funded by your current employer. Your Background: Service management or operations leadership within engineering, lift, construction or field-service environments Skills: Team leadership, customer management, operational performance, EH&S compliance Who we are: Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and with greater agility as a standalone company is gearing for rapid growth. Ready for your next adventure? Reporting to the Service Director, you will lead the Service Engineers with full responsibility for EH&S, resource allocation, operational delivery and customer experience. You will manage the day-to-day running of the service department, covering planned maintenance, call-outs and minor repairs, ensuring SLAs and performance targets are met. You will motivate and develop your team through regular 1:1s, coaching, performance management, recruitment support with HR, and core line management duties including timesheets, expenses and leave approval. You will implement service strategies aligned to business objectives, forecast demand and maintain appropriate staffing levels. Maintaining strong client relationships will be key, including handling escalations, attending customer meetings with Account Managers, and ensuring field-related queries are resolved effectively. You will drive technology adoption and lead Field Quality Audits to enhance productivity and service standards. Safety leadership is essential. You will promote a strong safety culture, ensure compliance with Liftec Express safety policies, conduct FPA(s), deliver safety training, maintain PPE, tools and vehicles, and close out safety actions within required deadlines. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures. About You: • You are a confident, client-facing operational leader who thrives in a field-service environment., • With strong communication and interpersonal skills, you build trust quickly with customers, engineers and internal stakeholders. You have proven experience in service delivery processes and project management within an engineering or technical services environment., • You are IT literate and comfortable using service management software and Microsoft Office. Analytical in your approach, you use data and performance metrics to monitor service levels, identify improvements and drive continuous enhancement., • You have experience managing teams, motivating individuals and fostering a high-performance culture. Familiarity with service level agreements (SLAs), operational KPIs and performance management frameworks is essential., • You are safety-conscious, solutions-focused and comfortable balancing operational demands with strategic objectives in a dynamic, fast-paced environment. Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year - January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme - Discretionary, • Car Allowance, • Overtime paid Monday to Saturday at 1.5 times the normal rate and on Sunday/Bank Holidays at 2 times – pre-approved only., • Night call: One week in four; standby £50 per weekday night, £125 per weekend night., • Engineer Incentive Scheme - Discretionary, • Radius Pay – detailed in Variable Pay Policy, • Van/Fuel Card/Pre-programmed parking application payments, • Employee Referral Scheme Why Join Liftec Express? • Operational leadership role within a respected PE-backed growth business, • Direct impact on service performance and customer satisfaction, • Strong engineering heritage with ambitious growth plans, • Opportunity to shape team culture, safety and operational excellence If you are an experienced Service Delivery Manager looking for a high-impact leadership opportunity within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

About The RoleJob Title: Baler and Compactor Field Service EngineerDivision: phs Wastekit – CroydonPurpose of RoleService Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA’s. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery. Customer Service • To liaise with the call controllers and Field Service Supervisor’s to provide the best service to the customers., • The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate., • The engineer should always try and take ownership of engineering issues so that the customer is provided with good service., • Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always., • May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.Records and Documentation, • To complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures., • Accurately record time, parts used and any other details either electronically or manually as required., • Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs., • Pass on any new business leads to sales department.Skills/Knowledge and Qualifications Required, • Shall have good fault-finding and diagnostic skills, • To be able to understand hydraulic and electrical circuit diagrams., • Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles, • Can use and understand various electrical and hydraulic test equipment, • Update engineering knowledge when able., • Always use cost effective but safe measures to carry out tasks., • Can work with the minimum of supervision., • To attend meetings and training courses as required by your Field ServiceStandards, • Comply with all requirements in the Work Instruction for Engineer Responsibilities., • Comply with instructions given by Field Service Supervisors, Managers and Directors., • To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies., • To take responsibility for the safe keeping of stock and be accountable for stock balances., • To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used., • Any documentation which is required to be returned to the office is done so in time., • Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock.Desirable Knowledge and Qualifications, • Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair., • City & Guilds in electrical and mechanical engineering., • Competent in the use of electrical and hydraulic test equipment., • A sound knowledge of single and three phase electrical equipment and hydraulic circuits., • A mature disciplined approach and good personal administrative and customer care skills., • 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.In return for your commitment and expertise, you will receive, • A competitive salary of £40.000.00 OTE £45,000.00, • We offer accredited ILM Training in house and external training., • Ongoing career and development opportunities., • Digital GP for you and your family., • Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks., • Company pension., • 24-hour wellbeing helpline., • All kit required for working effectively on the road.If you want a career with a well-established company, where you’ll be appreciated for the quality of your work, we would love to hear from you. Apply now.phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business.Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Purpose of the roleThe Salesforce Architect is responsible for defining, delivering, and owning the Group wide Salesforce architecture, ensuring Salesforce becomes the single system of record across Orbis and all acquired businesses.The role combines deep hands-on Salesforce technical expertise with strategic leadership of transformation and integration. The successful candidate will lead the consolidation of multiple Salesforce orgs, third party CRM and field service platforms, and legacy systems into a unified, scalable Salesforce platform covering Sales Cloud, Service Cloud, and Field Service Lightning.This role plays a pivotal part in reducing technical debt, accelerating acquisition onboarding, improving operational efficiency, and enabling a consistent, high quality customer experience across the Group.The Salesforce Architect will design and build solutions directly, define architectural standards, oversee data migration and integration, and work closely with the Transformation Director, Business Analysts, Salesforce Administrator, Salesforce Support, and Integration Developer Key result areas • Delivery of a single, unified Salesforce platform across Sales, Service, and Field Service, • Migration and decommissioning of legacy CRM, field service, and AS400 based platforms, • Acquisition integration and accelerated onboarding of new businesses, • Reduction of technical debt through standardised architecture and governance, • Secure, compliant, and scalable Salesforce design aligned to ISO 27001 and GDPR, • Reliable integration with Workday, telephony platforms, and other core systems, • Improved customer experience through consistent processes and data visibilitySalesforce architecture and delivery, • Own and define the end-to-end Salesforce architecture for the Group across Sales Cloud, Service Cloud, and Field Service Lightning., • Design and build Salesforce solutions directly, including Apex, Visualforce, Lighting Web Connector for automation, integrations, and configuration., • Define and enforce architectural standards, reference architectures, data models, and integration patterns., • Balance declarative and custom development to ensure maintainable, scalable solutions., • Oversee Salesforce org strategy, environment management, release planning, and DevOps processes.Transformation and platform consolidation, • Lead the migration of acquired businesses from existing Salesforce orgs, and other third party CRM or field service platforms into the Group Salesforce platform., • Plan and execute the migration away from legacy AS400 dependent processes and systems., • Define phased transformation roadmaps that minimise operational disruption while delivering measurable value., • Work closely with the Transformation Director and Business Analysts to translate business requirements into robust technical solutions., • Ensure all migrations include data quality improvement, process standardisation, and decommissioning of redundant platforms. Integration and data ownership • Work with Integration Developers to design and govern integrations between Salesforce, Workday, telephony platforms, and other core systems., • Own Salesforce data architecture, migration strategy, and master data governance., • Ensure Salesforce is the authoritative system of record for customers, contracts, assets, and service activity., • Define and maintain integration patterns, error handling standards, and monitoring approaches.Security, compliance, and governance, • Design Salesforce security models including roles, profiles, permission sets, and sharing rules., • Ensure Salesforce implementations align with ISO 27001 controls, GDPR requirements, and internal security policies., • Work closely with information security and compliance functions to support audits and evidence requirements., • Ensure data protection, retention, and access controls are implemented and maintained. Leadership and collaboration • Provide technical leadership to the Salesforce Administrator and support functions., • Act as the senior Salesforce authority across the Group, advising IT, Operations, Sales, and Service teams., • Work constructively with third party partners while retaining architectural control and accountability., • Support and mentor internal teams on Salesforce best practice, secure design, and platform capabilities.Secondary responsibilities, • Support business cases, tenders, and customer assurance activity where Salesforce capability is relevant., • Provide architectural input into related programmes such as field service optimisation, customer experience initiatives, and digital transformation., • Maintain clear technical documentation, diagrams, and runbooks., • Stay current with Salesforce platform developments and assess their relevance to Orbis., • Participate in incident management and escalation where Salesforce availability or data integrity is impacted. Year one objectives • Deliver a single Group Salesforce architecture covering Sales Cloud, Service Cloud, and Field Service Lightning, approved and adopted as the standard across Orbis., • Successfully migrate acquired businesses from existing Salesforce orgs, third party CRM and Field service platforms into the Group Salesforce platform, with legacy systems decommissioned where appropriate., • Define and implement a structured AS400 migration approach, removing Salesforce dependencies on legacy platforms and reducing operational risk., • Establish Salesforce as the single system of record for customers, contracts, assets, and service activity across the Group., • Reduce CRM and field service technical debt by standardising data models, automation patterns, and integrations., • Deliver secure, compliant Salesforce implementations aligned to ISO 27001 and GDPR, with audit ready evidence., • Improve acquisition onboarding timelines by delivering repeatable Salesforce integration and migration playbooks., • Provide regular progress and architecture updates to the CTO, demonstrating measurable improvements in platform stability, usability, and customer experience.

We are recruiting a Maintenance Manager for our Richmond based client. Working closely with the Managing Director and Operations Director your day-to-day activities will include managing engineers and to provide support for the Project Managers and Managing Director. Supporting projects and duties as required, providing outstanding customer satisfaction through efficient delivery of service, conscientious and effective management of sometimes conflicting priorities to ensure that time is used effectively. PERSON SPECIFICATION Competencies/ behaviours 1) People Management – Expertise in directly leading, managing, controlling, motivating, recruiting and disciplining a team of field-based engineers. 2) Technical Expertise – The ability to provide technical guidance and support to field engineers in maintenance, fault diagnosis and repair of air conditioning equipment. 3) Commercial Acumen - The ability to understand the drivers of financial performance and incorporate this knowledge into daily activity. 4. Customer Focus – Having a passion for good service and the ability to act upon own initiative to find solutions that meet customer requirements, personally owning customer issues and overcoming internal barriers 5) Team Working - The ability to inspire individuals to work together and utilise all the strengths within the team to overcome individual weaknesses 6) Drive and resilience - The ability to maintain focus on key objectives regardless of organisational or operational diversions 7) Time Management - The ability to manage own time to ensure all key objectives are achieved within defined timescales and conflicts are identified and raised appropriately Skills, Experience and Knowledge. Essential: 1) Have experience of fixed price contracts with good appreciation of commercial aspects. 2) Strong interpersonal skills, communication skills and a good team player 3) Be technically strong, client focused and proactive., 5. Success in remotely managing technical teams and maintenance and repair operations 5) Strong organizing, administration and communication skills 6) Experience of data analysis and management information creation. 7) Literate, numerate and IT competent (keyboard, data input and interpretation, Word, email and internet, Excel,) 8) Full UK Driving License

TPT2285 Damp & Mould Surveyor North/North West London, Herts, Beds, Bucks Contract Type: Contract Rate: £28-32 per hour Qualified PCA qualified or finalist and CSTDB level 3 The Role We are currently recruiting for an experienced Damp & Mould Surveyor to join a busy small practice. This is a key role focused on the inspection, diagnosis, and resolution of damp, mould, and condensation issues across residential properties. You will play a vital role in ensuring homes are safe, compliant, and meet housing standards, while delivering a high-quality, resident-focused service. Key Responsibilities • Carry out detailed inspections of residential properties to identify and diagnose causes of damp, mould, and condensation, • Survey properties and produce clear, accurate reports with recommended remedial actions, • Specify remedial works and liaise with contractors to ensure appropriate solutions are delivered, • Monitor works on site to ensure they are completed to specification, on time, and within budget, • Ensure all works and recommendations comply with health & safety regulations and housing legislation, • Liaise with residents, providing clear communication, technical advice, and managing expectations, • Work closely with teams and contractors, • Maintain accurate records, reports, and case documentation, • Proven experience in a Damp & Mould / Disrepair / Building Maintenance Surveyor role, • Must be PCA qualified or at Finalist stage. . CSTDB level 3 qualified, • Sound technical knowledge of damp, mould, condensation, and building pathology, • Excellent communication and customer service skills, • Strong understanding of health & safety compliance The reason for the recruitment is due to the company being very busy and part of the company’s expansion and may in time become a full time role.

Job Title: Commercial Fit-out Surveyor / Estimator Location: IFSE Head Office, 14 Progress Business Park, Croydon, CR0 4XD Salary: Competitive Job type: Full time, Permanent Due to a high level of inbound enquiries and upcoming projects, we're looking to add a commercial fit-out surveyor/estimator to add to our projects team. Ifse design, build and fit-out award-winning restaurants and commercial kitchen facilities for companies across the UK, including business and industry staff catering, retail high street brands, education and more. From a single piece of equipment to a full turn-key package, we treat every project with exactly the same care and efficiency, creating great results for our customers, our partners and our team. We've designed spaces for British Airways, SKY, Netflix, London South Bank University, Anglia Ruskin University, Willams F1, Bank of England and many more. About The Role: The company undertakes restaurant design and build contracts from concept to completion and the surveyor/estimator will be responsible for creating the scope of work and estimate for the finishes and M&E elements of the projects, to include: • Site safety and prelims, • Demolitions, • Partitions, • Joinery, • Wall Finishes, • Floor Finishes, • Ceilings, • Electrical Work, • Lighting, • HVAC, • Plumbing Works, • Site supervision The candidate will report to IFSE Projects Director and will also assist the 6-strong team of project managers with co-ordination and advice on the building works/fitout elements of the projects, to include research and sourcing of relevant materials. ifse have several teams of builders and establishing a good rapport with these teams is essential. General building works are priced by IFSE and allocated to relevant build team with agreement established on the order value to the builders and other sub-contractors. Orders are either based on estimation by IFSE or specific prices obtained by the estimator from sub-contractors for more specialist works. IFSE are looking for the successful candidate to create a systemised process for pricing of works and management of costings. Experience or research to enable the Introduction of a specialised IT programme is required for this role. The cost breakdown for the client presentation will be prepared in a detailed and professional manner. The candidate will also collaborate closely with the team to co-ordinate and assist with the programming/scheduling of elements of the project to ensure a successful contract delivery. The role will also provide support to our Compliance team who are responsible for the compliance and co-ordination of H&S documentation and site safety. Ability to understand technical drawings for all elements of the project is essential and co-ordination with the IFSE design team on finishes details will be required. What we're looking for: Essential: • Right to work in the UK, • Several years experience in commercial building works/fitout., • High level of practical and technical experience gained on-site., • Experience with building control, • Detail-focused Individual, • Excellent customer focus and interpersonal skills, • Enjoy working within a busy team environment, • Excellent computer literacy, • A full driving licence, • Flexible 'can do' attitude, • Use of a company car (details to be agreed), • Discretionary annual bonus which will be tax-free (up to £3.6k) related to the success of the company for the year, • You'll be part of a forward-thinking, design orientated Employee Ownership Trust company, • Additional training and career progression, • Private Health Care (after 20 weeks service), • Generous Company Pension (4% company contribution), • Life cover amounting to 4x salary (after 20 weeks service), • Paid annual leave: 25 days + public holidays. Following the third year of service, leave increases by one day per year, up to a maximum of 30 days annual leave. Work schedule of 9am to 5.30pm, Monday to Friday, with on-site parking available and the IFSE offices are within a 5 minute walk of the Waddon Marsh tram stop. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Property Surveyor, Building Estimator, Project Manager, Construction Fit Out Project Manager, Construction Fit Out Surveyor, Construction Surveyor, Construction Project Manager may also be considered for this role.

The Role Cloch’s vision is to deliver services that exceed expectations - and this role is central to achieving that. As our Housing and Customer Support Manager, you’ll lead the Customer Support Team and Assistant Housing Officers, ensuring tenants receive excellent, consistent, and compassionate service from first contact through to tenancy sustainment. Working closely with the Director of Customer Services and Communities and Housing Manager, you will take the lead on: · Customer Contact & Service Quality: ensuring a responsive, high‑quality first‑point‑of‑contact experience where customers feel supported and heard. · Allocations, Voids & Estate Management: overseeing effective processes that minimise void loss, maintain high standards and support sustainable tenancies. · Performance & Compliance: monitoring KPIs, supporting regulatory returns, ensuring adherence to the Scottish Social Housing Charter, and producing meaningful performance insight. · Team Leadership: coaching, motivating, and developing staff through a behaviour‑led approach that encourages growth, innovation, and accountability. · Continuous Improvement: identifying opportunities to streamline processes, enhance customer experience and champion new ways of working. This is a two‑year fixed‑term role, but we expect the position to be reviewed in due course - offering a unique opportunity to shape how customer and housing services evolve at Cloch. The role is full‑time (35 hours per week) with a salary of £51,075 – £55,259 (Grade 8), hybrid working, 8 weeks’ annual leave (29 days + 11 public holidays), SHAPS pension scheme and a range of wellbeing benefits. The full job description and person specification for the post can be found within our recruitment pack and downloaded via our website. Working at Cloch It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a collaborative, supportive culture where colleagues thrive, ideas are welcomed and improvement is part of everyday working life. We are proud of our Customer Service Excellence accreditation and remain committed to delivering services that make a meaningful difference to tenants. How to Fit at Cloch Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you: · Lead through coaching, encouragement, and empowerment. · Bring curiosity and a willingness to try new approaches. · Communicate openly and honestly, building trust and collaboration. · Promote a positive, supportive environment. · Use insight and feedback to guide balanced, thoughtful decisions. · Reflect our values in your everyday approach. What’s Next? To apply, please submit your CV and a supporting letter outlining how you meet the essential criteria for the role. Full details on how to apply can be find on our Cloch Housing Association website, under current vacancies. Closing date: Monday 23rd March at 12pm Shortlisted candidates will be invited to attend a competency‑based interview with the Director of Customer Services and Communities and the Head of People & Culture, with interviews expected in early April. All applications are very much welcome to us at Cloch. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing in advance.

A fantastic opportunity has emerged for a Head of Housing Management to join one of Adecco's leading public sector clients in a temporary role until they recruit permanently for the post (likely to be 3-6 months). This role is hybrid working, so requires a minimum of three days each week working from our client's office. Based in South London, this is a full time role (36 hours, Monday to Friday) and will report directly into the Director of Housing Management. You will be responsible for the design and delivery of housing management services for the residents, including anti social behaviour, tenancy sustainment, tenancy checks and environmental improvements. In addition, you will also undertake the role of strategic lead including associated policies and procedures in relation to housing management and support services. Key elements of this role include: • Managing responses to complex professional or politically sensitive issues * Planning and ensuring service delivery, as well as controlling operational activities ensuring professional standards are delivered.* Managing key relationships with delivery partners/providers to commission and deliver outcomes* Developing service plans to meet strategic business goals, ensuring compliance with all internal and external standards.* Ensuring the development and delivery of continuous improvements in all aspects of the housing management service.* Leading, motivating and developing staff to create and maintain a highly competent and participative workforce.* Identifying, securing, deploying and managing the resources necessary for the service area to meet or exceed its objectives.* Ensuring the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained. Candidates will ideally possess a: • Demonstrable track record and background of consistent achievement at senior level across the public sector or large complex organisation., • Proven transformational leadership & management experience, • Track record in performance management, driving improvements and efficiencies with a significant track record executing team and individual performance effectively., • Leading, motivating, coaching and inspiring change, developing a high performing team culture across all areas of responsibility and delivering agreed business and service plans and supporting KPI's., • Developing and embedding quality assurance to ensure that statutory and regulatory performance metrics are meet and exceeded, and that a commitment to ongoing innovation and improvement defines services delivered.

Shape the Future of Digital Content with AI Innovation Are you an experienced tech leader with a passion for transforming digital content into next-generation AI-powered experiences? Join a forward-thinking, rapidly growing digital content and B2B intelligence provider poised to revolutionise the market with cutting-edge AI technologies. As the Chief Technology Officer (CTO), you will play a pivotal role in steering the company's technology strategy, overseeing a talented software development team, and driving innovation that bridges the gap between expert-curated content and powerful AI solutions. This is a rare opportunity to take a market-leading business into the AI era, blending creativity, innovation, and technology to enhance customer experiences and deliver exceptional business outcomes. As CTO, you will report directly to the CEO and work closely with the Directors of Generative Search and AI, Product Marketing, and our Group Director of AI and Technology. You will lead a talented software development team, supported by the best-in-class Group infrastructure, to ensure that our clients' products and services are built to deliver high impact. Your leadership will be critical in driving the company's technological vision, particularly as we embrace AI-driven solutions and elevate our digital content to meet the evolving needs of our customers. Key Responsibilities: • Develop and execute a technology strategy to transform a traditional content business into a market-leading digital AI-driven platform., • Lead and mentor a talented software development team, supported by a robust Group infrastructure, to build scalable, innovative products., • Maintain exceptional levels of availability, scalability, security, and responsiveness, ensuring engineering practices and governance of third-party service providers are aligned with best-in-class standards., • Oversee governance frameworks to manage product delivery, from ideation to customer engagement, guaranteeing reliability and scalability., • Plan and execute continuous improvement across a mixed-technology estate, ensuring it balances cutting-edge solutions with intricate legacy systems., • Govern and deliver a go-to-market plan that generates excitement about our clients products, engaging the business, the market, and customers., • Build a predictable delivery capability through a lightweight governance and reporting framework, ensuring business confidence through repeated, reliable delivery., • Prioritise product features effectively, ensuring that customer needs and business goals are met while engaging teams around a shared vision., • Foster collaboration with various stakeholders to communicate complex technical issues to non-technical team members, enabling sound decision-making., • Proven trac record of successful leadership experience in technology teams, ideally in customer-facing, online content-focused organisations., • Proven track record in delivering technical solutions that enhance the customer experience, particularly in data access and search functionality., • Expertise in driving technological change within a dynamic environment, with experience in cloud platforms (AWS), content management (e.g., Drupal), and CRM systems (Salesforce)., • Ability to thrive in a fast-paced, entrepreneurial culture, balancing strategic thinking with hands-on execution. INDAM Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Educational Institution are hiring for a Senior Facilities Manager Your new company You will be joining a prestigious, high‑profile educational and cultural institution based in central London. The organisation operates in a vibrant, public‑facing environment with multiple buildings, busy footfall, and a year‑round schedule of events, performances, and community activity. With a strong commitment to excellence, safety, and an exceptional user experience, the organisation places its Estates team at the heart of its operations. You’ll be part of a dedicated professional community that supports students, staff, and thousands of visitors each year. Your new role As Senior Facilities Manager, you will be responsible for the smooth day‑to‑day running of all operational estates services across several sites. Reporting into the Director of Finance, you will manage a broad remit including building maintenance, security, soft services, health & safety, and contractor management.You will lead operational teams, set clear priorities, and ensure exceptional service delivery across the estate. Key responsibilities include: • Delivering the Estates strategy and overseeing all operational activity., • Managing hard and soft service providers, ensuring SLA and KPI performance and driving continuous improvement., • Overseeing all security operations—including access control, key management, CCTV, and out‑of‑hours incident response., • Working closely with the Health & Safety Manager to ensure compliance and robust risk management., • Managing contracts across mechanical, electrical, fire services and other critical building systems., • Maintaining asset registers and operational documentation., • Leading and monitoring project work within the Estates remit., • Significant experience in Estates or Facilities Management, ideally in a public‑facing environment., • Strong leadership skills with proven experience managing large, multi‑disciplinary teams., • Excellent communication, organisation, and the ability to remain calm under pressure., • Experience managing contractors, suppliers, and outsourced teams., • Ability to prioritise, make quick decisions, and take ownership of issues from start to finish., • Good Microsoft Office skills, particularly Excel., • Strong technical understanding of building operations and maintenance., • A customer‑focused approach with the ability to work effectively with people at all levels., • A good general education, including GCSE Maths and English (A–C or equivalent)., • Health & Safety knowledge (IOSH/NEBOSH desirable)., • IWFM or degree‑level FM qualification (desirable).Desirable:, • Listed building knowledge, • Maintenance experience, • Experience in Higher Education or performing arts venues, • Procurement and change management experience, • AutoCAD LT skills, • A collaborative, supportive working culture, • Opportunities for professional development, • Exposure to unique and dynamic estates challenges, • The chance to work in a vibrant environment that hosts hundreds of public events each yearThis is an excellent opportunity for an experienced facilities professional looking to make a real impact in a high‑profile London setting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4765746

Our client are in need of a Technology Director to lead Engineering, Product, Data and IT at a pivotal moment of organisational transformation. Reporting directly to the CEO, you’ll shape and deliver a forward-looking technology strategy that strengthens stability, accelerates operational efficiency, and embeds AI-enabled, modern engineering practices. Working in close partnership with Customer Operations, you’ll champion automation, self-service and data-driven decision-making while building a culture rooted in trust, innovation and accountability.Key Focus Areas • Lead multi-disciplinary technology strategy across Engineering, Product, Data and IT., • Drive platform resilience, modern engineering and AI-assisted delivery., • Strengthen governance, budgeting, leadership rhythms and organisational stability., • D2C experience, • Rolling out Automation and improving AI usage.

Position Summary We are looking for a highly experienced New Business Cyber Security Development Director to drive enterprise penetration testing and offensive security engagements valued at £1M+. This role is 100% focused on new logo acquisition. The successful candidate will be responsible for identifying, developing, and closing large-scale security testing opportunities with enterprise organisations, working alongside an experienced team of technicians and cyber experts. You will bring a strong track record of winning complex cybersecurity services deals, particularly in penetration testing, red teaming, and offensive security programmes. You will collaborate closely with our security consulting and delivery teams to design and close strategic engagements that help organisations strengthen their cyber resilience. Role Mission Claranet’s strategy is to grow our customer base in key strategic verticals and to ensure consistently excellent experiences across all customers. As Cyber Security Development Director, you will play a critical role in driving both of these objectives through the execution of growth opportunities with new logo customers aligned to target industries and nurturing of these emerging relationships. Duties and Responsibilities Essential Roles & Responsibilities • Generate and close net-new enterprise clients for penetration testing and offensive security services, • Build and manage a new business pipeline targeting deals £1M+ in value, • Proactively identify and pursue opportunities across enterprise and regulated sectors including financial services and critical infrastructure, • Engage senior decision makers including CISOs, CTOs, and security leadership teams, • Lead the sales process from prospecting through to deal closure for complex, high-value engagements, • Work closely with internal technical experts to scope and shape large-scale penetration testing and red teaming programmes, • Develop tailored proposals and commercial structures for multi-year security testing programmes, • Navigate complex procurement cycles and lead enterprise-level commercial negotiations, • Technology Practice – On seller education of the portfolio, • Customer Success & Growth – Transitioning new logo customer into managed accounts where and when appropriate, • Sales Operations & Support – On marketing and sales enablement activities, • Customer Experience & Managed Service – On service design transitions, • Procurement Legal & Compliance – On master service agreements and statements of work, • Finance – On sales governance and customer billing requirements Behavioural Competencies – Organisational & Behavioural Fit • Flexible and creative to take considered risks, • Inquisitive and persistent, able to hunt out new business opportunity, • Learn and adapt quickly to changing situations, • Self-motivated and able to work under pressure, • Ability to travel to different sites and locations on a weekly basis, • Extensive experience in enterprise technology or cybersecurity sales, • Demonstrable track record of generating new business and closing large cybersecurity services deals (£1M+), • Significant experience selling penetration testing, offensive security, or cyber assurance services, • Strong ability to prospect and build relationships with senior enterprise stakeholders, • Experience managing long, complex enterprise sales cycles, • Experience selling within or alongside managed service providers (MSPs), cybersecurity consultancies, or specialist testing firms, • Familiarity with security standards and testing frameworks such as NIST, ISO 27001, and CREST-aligned testing services, • Experience structuring large multi-year security programmes

Interim Assistant Director - Major Projects Location: London Duration: 6 Months Days: Monday to Friday Pay rate: £800 - £1000 per day We are delighted to be supporting our client in the recruitment of a 'Interim Assistant Director' to join their major projects and estates team! Purpose: This projects programme team is responsible for managing the delivery of all capital works across the Estate, from inception through to operational phases. This includes new builds, refurbishment, adaption, as well as infrastructure and public realm works. The projects are bespoke facilities designed and constructed to industry-leading standards. The Assistant Director will be responsible for the delivery of the Major Projects Portfolio which includes leading the completion of several significant projects currently in delivery, as well as bringing forward pipeline projects within the portfolio. Duties and Responsibilities: • Lead, manage and coordinate the programme of projects from inception, design, construction, mobilisation and post project reviews to agreed specifications, achieving time, cost, quality parameters and full compliance with health, safety, statutory and environmental obligations and best practice regarding accessibility., • Lead and manage a team of internal Project Managers; proactively manage the performance of project team, ensuring the effective induction of new staff and the ongoing direction, guidance, appraisal and development of individuals; promote a customer focused, constructively challenging, responsive and adaptable service., • Adopting risk mapping and mitigation strategies and making transparent and validated decisions., • Ensure full and transparent reporting, to meet the requirements of governance/committee procedures, financial regulations etc. working closely with the Portfolio Services team, internal and external auditors and wider partners for consistent project/programme reporting. Key Person Specification: • Experience necessary to provide professional, technical and strategic advice relating to all phases of the build environment life cycle, at a senior management level., • A people leader with demonstrable experience of managing and developing a high performing team, with training in people management and leadership skills within similarly scaled organisations., • Relevant experience in a project and programme leadership role with responsibility for procuring and managing a portfolio of major capital projects in live, physically congested, high public footfall urban environments. Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.

Job Title: Data Engineering Manager Job Type: Full Time, Permanent Location: London, Hybrid (3 days in the office a week) Role Purpose At Travelex we are developing modern data technology and data products. Data is central to the way we define and sell our foreign currency exchange products. Our relationship with our customers is deeply data-driven. The data engineering manager (DEM) owns the design and delivery of all data flows to and from our data platform, underpinning crucial data products. The DEM is responsible for a significant transformation Travelex is going through, with event-driven and transactional enhancements to our enterprise data architecture, alongside expansion of our data warehousing function to support a wide range of data integrations. Main Responsibilities: Leadership & Strategy • Work with the Director of Data Engineering and IT Leadership to enhance the company's data maturity., • Maintain strong business alignment by engaging with leaders across domains and geographies., • Ensure data engineering initiatives match evolving business priorities., • Promote a product mindset, balancing technical efficiency with clear business value. Team Management • Lead the Data Engineering team, providing supervision, coaching, and professional development., • Work with the Data Delivery Manager to improve team productivity and velocity., • Oversee planning sessions, standups, retros, and team meetings., • Define and deliver technical goals & OKRs in collaboration with the teams. Technical Leadership • Own the architecture of the company's data platform, ensuring scalability, reliability, and security., • Drive modernisation by transitioning from legacy systems to a lean, scalable platform., • Act as a lead expert for technologies such as AWS, DBT, Airflow, and Databricks., • Establish best practices for data modelling, ingestion, storage, streaming, and APIs. Governance & Standards • Ensure all technical decisions are well-justified, documented, and aligned with business needs., • Lead reviews and approvals for Data Engineering, Data Science, and Data Visualization projects via data architecture review board., • Promote best practices in data governance, security, data protection, and risk management. Operational Excellence • Oversee monitoring of live data products and lead response to data incidents., • Drive improvements in data quality, working with data owners and managers., • Collaborate with engineering teams to ensure seamless system integration., • Advocate for reducing technical debt while balancing resource constraints. Innovation & Continuous Improvement • Stay updated with industry trends and recommend relevant technologies., • Lead analysis, assessment, and design activities, influencing key decisions., • Foster collaboration with data analysts and data scientists to develop impactful data products. Requirements – Skills and Experience To qualify for the DEM role, experience and skills from the list below are required. Essential: • Strong leadership: An inspirational leader, engaging team player, and curious listener., • Excellent problem-solving skills with experience in complex data products., • Expertise in data engineering and cloud engineering, including data ingestion, transformation, and storage., • Significant hands-on experience with AWS and its data services., • Expert-level skills in SQL, Python, DBT, Airflow and Redshift., • Confidence in coding, scripting, configuring, versioning, debugging, testing, and deploying., • Ability to guide and mentor others in technical best practices., • A product mindset, focusing on user needs when designing deliverables., • Experience in designing technology solutions with complex end-to-end data flows., • Experience in implementing data governance, including data cataloging, data lineage tracking, and metadata management to ensure data accuracy, accessibility, and compliance. Preferred: • Experience with Databricks, • Understanding of how data platforms interact with marketing and customer engagement platforms., • Knowledge of service-oriented architecture, including exposing and consuming data via APIs, streams, and webhooks., • Good understanding of security and data protection best practices., • Familiarity with compliance and regulations, such as GDPR, PCI and FCA., • The flexibility to adjust your delivery approach to business needs, including mixing elements of Kanban, Scrum, Lean and our own custom practices., • The passion to stay up-to-date with the latest advancements in your field, exploring new tools and methodologies., • The curiosity to understand the business, its requirements and culture., • Your own unique style or way of working, which will make our team diverse and original. Why Travelex? To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on. Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of several digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce, and international payments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Programme Director – Data Centre Development – Construction / Engineering - Direct • Direct for developer organisation, • £160,000 Plus, • 15% - 25% Bonus, • Excellent Benefits Package, • Travel and Expenses Paid We are an industry-leading developer and operator of high-performance data centres, engineered to support AI and advanced computing workloads. Our platform is hyperscale-inspired and industrial in scale, providing secure, scalable, and sustainable infrastructure for mission-critical environments. The Role An exceptional opportunity has arisen for a Programme Director to lead the coordination and management of a major West London data centre development. Reporting directly to the Managing Director and Senior Management Team, this role will oversee the programme from post-acquisition through to Ready for Service (RFS). This is a £600m+ capital programme comprising multiple interdependent workstreams, complex stakeholder interfaces, and demanding delivery timelines. The successful candidate will ensure seamless integration across technical, commercial, planning, regulatory, and stakeholder functions to achieve successful delivery. Key Responsibilities 1. Programme Leadership & Integration • Own and lead the end-to-end development programme, integrating discrete workstreams into a single, coordinated delivery strategy., • Develop and manage the master programme, proactively controlling critical path activities and milestone achievement., • Align cross-functional teams, including Technical, Operations, Procurement, Planning, Health & Safety, and Community Engagement., • Lead the programme lifecycle in full, with the ability to intervene and recover specific stages where required. 2. Stakeholder & Executive Engagement • Act as the primary interface between senior leadership, board representatives, advisors, contractors, and community stakeholders., • Prepare and present programme updates, risk assessments, and capital commitment strategies to executive leadership., • Oversee stakeholder engagement initiatives, ensuring compliance with planning obligations and regulatory requirements., • Operate confidently within senior decision-making environments. 3. Delivery & Execution • Oversee technical design, procurement, contracting strategy, energisation processes, and site delivery activities., • Manage easement negotiations and power connection processes to ensure timely completion and regulatory compliance., • Establish and maintain robust governance frameworks, resource planning, reporting structures, and PMO oversight., • Integrate and manage external consultants to ensure aligned and effective delivery. 4. Planning & Risk Management • Lead the planning process, including application submissions, management of planning conditions, and engagement with statutory authorities., • Identify, quantify, and mitigate programme risks, including capital exposure, customer dependencies, and consent timelines., • Develop phased delivery strategies balancing programme speed, quality, and cost. 5. Programme Governance & Best Practice • Champion best practice programme management methodologies and tools., • Implement structured reporting, risk management, responsibility matrices, and escalation processes., • Drive continuous improvement through lessons learned and industry benchmarking. Education • Degree in Engineering, Construction, Project Management, or related discipline., • 10+ years’ experience leading large-scale, complex infrastructure or data centre programmes (£250m+)., • Strong knowledge of UK planning, energisation, procurement, and delivery processes., • Demonstrated experience managing multiple concurrent workstreams with significant capital commitments., • Strategic thinker with strong commercial acumen and systems mindset., • Exceptional leadership and stakeholder management capability., • Advanced proficiency in programme management tools and governance frameworks., • Resilient, pragmatic, and effective in high-pressure environments., • Strong communicator with the confidence to operate at an executive and board level.

Location: London Package: Competitive salary + car allowance We are seeking a Regional Director to join our specialist Portfolio Division—dedicated to clients who demand exceptional standards of care and presentation, where the quality of the environment directly reflects their brand and business values. Reporting directly to the Operations Director, the Regional Director will be responsible for leading and driving the performance of a £25 - £30M cleaning portfolio across London. This is a high-impact role, requiring a natural leader and motivator who can blend strategic insight with operational execution. With full P&L accountability, the Regional Director will analyse performance metrics, develop and implement operating strategies, and ensure full compliance to optimise service delivery and maximise profitability. As Regional Director you’ll be: • Attending Monthly and Quarterly meetings with all senior points of contact., • Reviewing monthly KPI/QA scores for all contracts, ensuring required scores are being consistently achieved., • Undertaking site visits as required to assess standards and quality audit scores., • Reviewing profit and loss monthly ensuring the contracts are running in the most profitable manner, highlight any losses., • Ensuring the Regional Management team are responding to all incidents of customer feedback and ensuring these are actioned within agreed timescales. As Regional Director you’ll have: • The ability to communicate with Director and MD level clients., • A proactive approach to identify possible drops in service at early stages, to eliminate major dips in service occurring., • The ability to implement solutions self sufficiently., • Proven experience of managing managers and the ability to coach and mentor managers, who are experiencing difficulties., • Commercial analysis and resolution proposing capability., • Financial experience for P&L, balance sheets and cashflow, • Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary tough action. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: • Employee Ownership – You are part of our success!, • Life assurance cover, • Enhanced Company sick pay, • 24/7 GP access, plus mental health, wellness, financial, and legal support, • Two paid volunteering days per year – Give back to a cause that matters to you, • Exclusive perks and discounts – More than 250 deals available, • Ongoing training and development – From apprenticeships to leadership programs, • Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way, • Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help… Please note: A basic DBS check is required for this role

Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital and Orogen groups growing at a significant pace since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across the United States, United Kingdom, Romania, Canada, Mexico, and India, our growing global workforce of over 6,000 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio has been certified ‘Great Place To Work’ over the past few years across all of its locations. Learn more about us @ . Location: London, UK Reports To: Managing Director, BFSI Vertical The Role: Sales Director position is a key role responsible for executing sales and business development strategies for target companies in the BFS industries. The candidate will play a hunter role, responsible for acquiring net new clients for Brillio (80%). The candidate might be asked to hunt for new business in existing or dormant accounts (20%). The position’s primary responsibility is to achieve new sales results for Brillio’s services. The candidate will develop revenue-producing relationships with decision-making CxO level executives at targeted firms, as well as drive the sales cycle of all assigned sales opportunities from initial prospect communication through contract execution. We would look at existing relationships and credibility in BFS, especially in Mid Market/Building Societies. Responsibilities: • Achieve monthly, quarterly, and annual sales targets established by the Head of Global Business Development., • Execute business development, offering positioning and sales strategies as a member of the sales team., • Achieve lead generation, prospecting and other sales management goals designed to build an optimal sales pipeline., • Develop strong, long-term relationships and referrals with senior management at targeted firms., • Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFI response, multi-day client workshops, RFP submission, negotiation and deal signing., • The candidate is the focal point for all communication and sales activities with prospects and customers., • Work in close collaboration with Brillio’s pre-sales team & practice teams to ensure that proposed offerings and services fully meet customers’ business and technology needs., • Provide support to customers during initial phases of engagement. Follow up and ensure total client satisfaction through the life cycle of the relationship., • Demonstrate strong personal communication and presentation skills to establish interest, credibility, and trust. Desired Skills and Experience: • 12+ years of experience selling IT services, preferably working in a leading IT services & Digital consulting firm., • Proven track record of success in selling Digital transformation, Product Engineering, Cloud & Data Analytics services., • Demonstration of a consistent over-achievement of client acquisition and sales revenue targets., • Strong contact base and access to alumni, local associations, industry associations., • Experience with vendor selection processes including RFI and RFP issuance and response management., • Ability to maintain strong sales management focus during sales cycles that are typically six months to one y, • Demonstrated ability to manage often complex negotiations with senior-level business and technology executives at leading BFS companies. Candidates should demonstrate the below listed critical leadership qualities: • Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions., • Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm., • Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth., • Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations., • Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons., • Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.

Commercial Director – Enterprise Software (Service Management Platform) Location - London Package - Competitive base + uncapped OTE + long-term incentives. High-growth enterprise software provider delivering digital workflow and service management solutions to large organisations is seeking a Commercial Director to drive enterprise revenue growth across complex, strategic accounts. This is a senior role focused on enterprise sales strategy, major account development and C-level engagement. The Role • Own and deliver enterprise revenue targets, • Lead complex, multi-stakeholder sales cycles (6–18+ months), • Develop and execute strategic account plans, • Drive new logo acquisition and large-scale expansion, • Engage CIO, CTO, COO and transformation stakeholders, • Collaborate with Pre-Sales, Customer Success and Partners, • Maintain strong forecasting and pipeline discipline Profile • 12+ years enterprise technology sales experience, • Proven track record closing £1m+ ARR enterprise deals, • Background in ITSM, workflow automation or enterprise platforms, • Experienced in consultative, multi-threaded sales cycles, • Strong executive presence and commercial acumen Interested? Apply directly or message me to arrange a confidential discussion.

A long‑established, family‑run business with roots dating back to the 1940s is continuing to evolve with the modern real‑estate landscape. They are now seeking a highly organised and proactive HR, Finance and Office Manager to support their growing operations. As a leading Operational Living operator and investor, the company is recognised for its distinctive approach and commitment to delivering an exceptional customer experience. They are looking for a positive, detail‑oriented individual who can confidently manage a varied workload and contribute to the smooth running of both the business and the family office. Reporting directly to the Finance Director and Board Directors, you will join a methodical, results‑driven team with a strong track record of innovation and high performance. This role involves close collaboration with senior leadership, supporting both financial and operational requirements. Previous experience within a family office environment would be highly advantageous. Key Responsibilities Finance Support – Board Directors • Manage family expense invoices and service charge/ground rent schedules, • Monitor service charge queries and process payments, • Respond to urgent payment requirements for the Directors’ office, • Support monthly management reporting and ad hoc financial analysis Office Management • Maintain office supplies, oversee reception duties and general office upkeep, • Ensure full Health & Safety compliance, • Welcome visitors and provide support to the Directors and CEO HR Administration • Maintain and update the HR Information System (HRIS), • Ensure all company policies are current and appropriately distributed, • Conduct right‑to‑work checks and manage HR documentation and processes If you are keen to join a dynamic and collaborative team, and establish yourself as a key member of their Mayfair headquarters, we would love to hear from you.

Job Title: Assistant Relationship Manager – Real Estate Finance Location: London – hybrid working The Bank: An established, growing, well-funded and capitalised UK Bank with a 70-year track record. From their offices throughout the UK the Bank’s lending businesses focus on Asset Based Lending, Retail Finance and Real Estate Finance. Customers are at the heart of everything the Bank does, and people are their biggest investment. A career with this Bank is not just a job, it’s the chance to be part of something bigger and play a role in building the best bank in Britain. The Bank believes in giving their employees autonomy and recognising initiative and exceptional performance through a variety of individual and team awards and incentives. Real Estate Finance: From family homes to mixed-use schemes or student accommodation, the Banks’ funding specialists support property development and investment projects across the UK typically between GBP 2m and GBP 50m. Summary of Role: • To support the management of the REF pipeline through to successful completion, keeping all parties updated and proactively chasing progress, • To maintain and assist with in-life support for existing customer base, • To support the REF Relationship Directors to grow the customer base by consistently delivering excellent customer service Summary of Responsibilities: • Support the management of the deal execution process, take personal responsibility for ensuring a positive customer experience, • Project manage all transactions within appropriate timescales, proactively chase internal and external partners to facilitate drawdown of funds, • Advise the Relationship Director of progress, agree action plan for any issues and execute to take deal to next stage, • Collaborating with Relationship Directors and borrowers to fulfil CDD/CRA requirements during the life of the customer relationship, • Responsible for obtaining professional quotes for legal, monitoring surveyor and valuation services, preparing instruction letters for professional services to act on behalf of the Bank, ensuring the most up to date versions are utilised, • Review and present all conditions precedent for sign off by Relationship Director & Credit ensuring supporting documents are accurate and saved in appropriate locations, • Obtain and collate covenant information from customers ensuring supporting documents are accurate and saved in appropriate locations, • Ability to prioritise and work to tight deadlines, assist other team members during peak periods, • Identify, assess, and escalate all risks and ensure compliance with internal Policies and external regulations (including Customer Due Diligence, Records Management, Information Security, Complaints, Anti-Bribery & Corruption), • Collating information necessary to facilitate tranche drawdowns and present the information in a timely manner to the RD, • Liaise with borrower, professional panel, finance in respect of repayments and security releases (procuring the necessary information and present to the RD for submission to credit) ensuring internal systems are kept up to date and accurate, • Work collaboratively with the Relationship Team, Financial Crime, Credit & Governance & Quality Assurance to deliver a 1st class service to our customer base, • Input data to maintain accurate records relating to the portfolio to ensure data quality / MI reporting remains robust, aspire to 100% right first time (Aurius, I-Drive, nCino) Knowledge & Experience Required: • Experience in Financial Services and working knowledge of Financial Services regulations (i.e. customer due diligence, anti-money laundering, GDPR, etc.), • Experience and expert knowledge of Customer Due Diligence, methodologies and standards, preferably in Real Estate Finance, • Background of high performance in a Real Estate Finance environment, exceptional customer service essential, • Strong prioritisation skills & proven track record in working under pressure, • Ability to engage and influence multiple stakeholders at various levels across the bank, • Strong verbal and written communication, analytical skills, problem solving and judgement, • Attention to detail and accuracy, • Ability to work in a fast-paced environment, prioritise, plan and execute to agreed timelines under limited supervision, • Good IT skills – ideally with a working knowledge of Aurius, • A-level or Banking Qualification The Opportunity: This is an opportunity to join an established, stable and modern bank, who continue to go through UK wide growth and diversification. Salary & Benefits: Competitive basic salary, dependent upon experience. Various benefits including pension, annual discretionary bonus, life cover and more.

We are managing the search for a new Board-level Operations Director for a leading family owned business delivering a range of equipment and solutions including in-house engineering and manufacturing capabilities to the construction, civil engineering, infrastructure, utilities and industrial sectors. The role is responsible for the strategic and operational activities across multiple depots uk wide. You will be responsible driving efficiency, profitability, compliance and sustainable growth, leading an experienced operations team to ensure continuous improvement , new site setup, and strategic initiatives that ensure a safe and high quality service to their customers. Key responsibilities: Strategic Leadership • Define and execute the Group operational strategy aligned to long-term growth, asset utilisation and profitability objectives., • Collaborate with executive leadership to ensure operational capacity and depot infrastructure supports commercial expansion., • Drive operational transformation initiatives focused on process optimisation, cost efficiency and service excellence. Operational Management • Provide executive oversight of operational functions including depots, logistics, workshops, yard operations, supply chain, engineering, and customer service delivery., • Governance of stock control nationwide, ensuring accurate inventory, consistent standards, effective auditing, and robust control measures., • Establish and govern KPIs covering utilisation, turnaround time, logistics efficiency, service levels and Group profitability., • Lead continuous improvement initiatives. Financial Oversight • Hold accountability for operational performance, cost control and margin protection., • Analyse financial and operational reporting to identify inefficiencies and implement corrective action., • Approve expenditures and resource allocation., • Drive operational efficiency to maximise return on investment and increase margins. Team Leadership & Development • Lead and develop Regional Managers, Depot Managers and operational leadership teams across all sites., • Build and develop a culture of accountability, collaboration, and high performance., • Implement workforce planning and leadership development programmes., • Drive accountability frameworks aligned to operational KPIs and company objectives. Risk & Compliance Management • Working collaboratively with the QHSE Director Key Skills & Experience: • Experienced operations leadership experience at a senior level., • Expert knowledge and understanding of multi-site operations, engineering, design, production, logistics and fiscal control., • Proven record of scaling operations across multi-site networks and operational excellence., • Exceptional leadership and strategic planning capabilities., • Excellent organisational, problem-solving and communication skills., • Demonstrative experience of cost and operational efficiencies on a national level., • Commercial and financial acumen and budget management experience. The opportunity has an attractive base salary, car allowance, bonus and benefits including 25 days holiday.

Role – Data & Analytics Practice Sales Director Technology – Sales and Client Relationship Management Location – UK, Germany Compensation – Competitive (including bonus) If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued, take a moment and explore the below job opportunity. Key Responsibilities: • Develop sales opportunities targeted to all industries, selling Data and Analytics solutions and service offerings., • Manage the full sales cycle, including prospecting for new business opportunities, design solution proposal, manage opportunity pipeline, negotiate commercials, and closing business / transactions., • Design and Execute Lead generation campaigns and respond to marketing needs to grow new business., • Maintain and manage existing client relationships., • Create, Maintain and Support Annual and Quarterly business planning process. Manage and maintain Portfolio on a weekly, monthly basis., • Meet and ability to exceed revenue goal targets and operational KPIs for the Data, Analytics and AI practice., • Assist in solution development efforts by delivering feedback on market needs and opportunities., • Manage strategic relationships with Analyst, Advisors, Alliance partners., • Work with the Data, Analytics and AI delivery organization to convert opportunities, manage client relationships and fulfil client objectives and support business outcomes. Key Technology Skills: • Solid understanding and technology appreciation of:, • Hyperscalers, Services, and their operating model, • Technologies involved across Data Life Cycle (ingestion, curation, harmonization, visualization) and associated Data Management / MDM capabilities, • ETL Tools, Technologies, Visualization Tools, Technologies, Advanced Analytics and Data Science techniques, • Agile delivery model Key Core Skills we are looking for: • Strength in Communication, • Agility and Entrepreneurship, • Zeal, Responsiveness, Resilience, • Professionalism and People Person, • Well-rounded Consultant (who has been Go-To-Person for clients historically in terms of managing relationship, managing engagement) Wanted: Global Innovators to Help Us Build Tomorrow’s Enterprise. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Account Executive/ Director- Commercial- Colindale Account Directors are instrumental in the strategic management of client relationships, championing insurance products and maintaining a high standard of customer service. This pivotal role requires a thorough understanding of insurance policies, risk management, and excellent communication skills, both in managing client relationships and leading internal teams. The role involves a combination of handling and developing your own clients end-to-end, as well as working with Account Handlers and other Directors to meet clients’ needs, ultimately helping the business achieve its objectives and drive continued growth. You will also be responsible for line managing a team, predominantly Account Handlers. This includes people management and overseeing personal development. Key Responsibilities: Client Acquisition and Retention • Service and administer a portfolio of commercial and property insurance clients in a timely, professional, and compliant manner. Analyse clients’ insurance needs and recommend suitable coverage options, liaising with the wider team where required., • Ensure the Demands & Needs (DNA) process is followed for all clients, with particular focus on increasing penetration in areas currently below company average, such as D&O and Cyber., • Build and maintain strong client relationships by attending meetings, understanding demands and needs, and providing informed advice on a wide range of coverages. Ensure a clear plan exists for all clients, including face-to-face meetings where possible, including face-to-face meetings where possible., • Identify opportunities for recommendations and referrals from existing clients, providing comprehensive protection solutions through appropriate products and services. Policy Management • Evaluate insurance policies to ensure they meet clients’ requirements., • Assist clients in understanding policy terms, conditions, and coverage., • Process policy renewals, endorsements, and cancellations efficiently., • Maintain accurate and up-to-date client records on the company electronic filing system. Risk Assessment and Compliance • Conduct risk assessments for clients and provide recommendations for coverage or mitigation., • Ensure your team adheres to regulatory and company standards, including FCA, GDPR, and internal policies., • Support continuous improvement of team processes, systems, and client service delivery. Customer Service • Address client inquiries and concerns promptly and professionally., • Act as a liaison between clients and insurance carriers, ensuring timely resolution of issues and claims., • Establish and manage strategic partner relationships and foster strong connections with potential clients, influencers, and suppliers. People Management and Development • Team Leadership & Performance Management: Conduct regular 1:1s, appraisals, and performance reviews. Set clear objectives and monitor progress to ensure the team meets client and business expectations., • Talent Development & Coaching: Support and develop team members to enhance skills, engagement, and career progression. Provide constructive feedback, mentoring, and learning opportunities., • Workload & Resource Management: Allocate work effectively across the team, ensuring efficiency, fairness, and alignment with client priorities. Monitor pre-renewals, renewals, and ongoing client requirements. Essential: • Experience in a similar Account Executive or Account Director role within commercial and/or property insurance, • Demonstrable experience retaining and growing an existing portfolio of clients, alongside identifying, generating, and converting new business opportunities, • Experience dealing directly with insurance markets, including working with insurers and placement teams to secure appropriate cover, • Proactive line management experience, including regular 1:1s, performance management, and ownership of personal development plans, • Strong understanding of compliance responsibilities, including FCA requirements and Consumer Duty, • Good technical knowledge of insurance products, with the ability to present confidently to clients or internal audiences on insurance-related topics when required (with appropriate training and support), • Strong interpersonal and communication skills, with the ability to build effective relationships at all levels, • Ability to work efficiently under pressure, with excellent planning, organisational, and time management skills, • Confident in the use of relevant systems and software for client management, documentation, and analysis, • An innovative and creative approach to problem-solving, with the ability to demonstrate how this has supported client retention or business development Desirable: • Professional insurance qualification, such as ACII, or working towards, • Experience within Commercial General and/or Real Estate insurance, • Exposure to team or business change, including supporting colleagues through transition NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital and Orogen groups growing at a significant pace since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across the United States, United Kingdom, Romania, Canada, Mexico, and India, our growing global workforce of over 6,000 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio has been certified ‘Great Place To Work’ over the past few years across all of its locations. Learn more about us @ . Location: London, UK Reports To: Managing Director, BFSI Vertical The role: The Client Partner position is a key role within the Brillio Customer Success team for UK, responsible for driving sales and business development strategies, and executive relationships for one of our most strategic Banking clients and a couple of other key clients. In this role, the Partner will be responsible for driving superior customer experience and revenue growth. The position also requires working with and leveraging corporate and internal digital groups. The individual will be responsible for establishing and maintaining relationships at the CXO level and creating a long-term strategic partnership with the clients. The role shall be assisted by a team of practice managers who shall help create customer experience and delivery excellence. The Partner will act as a “trusted advisor” to his/her client and have a mix of strategic business and technology experience. With Brillio’s strong presence in Banking space and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field. Responsibilities: • Establishing and managing client relationships at all levels, • Establishing and building "trust" and leverage client context by understanding client's overall business goals and culture, • Positioning Brillio as a Strategic IT partner and identifying new avenues for Brillio to partner, implementing and delivering within the account., • Managing the account P&L & high-level delivery responsibility, • Mapping Brillio’ s capabilities and solutions to client’s requirements., • Build newer relationships with one of the marquee Fortune 1000 customers. Qualifications: • Proven track record of delivering growth with banking and financial services clients (10M+) and driving strategic partnerships., • Should have a farmer/mining approach, street smart, optimistic person capable of bringing innovative solutions and ideas and leading by example., • Working knowledge of the following areas of technologies: Product Engineering, Cloud, Analytics or Digital technologies for customer insights., • Senior executive presence and credibility – possesses an interest and passion toward engaging senior level executives in grasping and enabling fundamentals of business change., • Excellent communication and facilitation skills., • Exceptional client management skills and business development & delivery experience., • Experience in a global service delivery model. Candidates should demonstrate the below listed critical leadership qualities: • Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions., • Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm., • Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth., • Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations., • Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons., • Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.

A little about us: Want to work for a disruptive digital marketing agency in the heart of London? re:act was founded by two global FMCG marketers with experience in Health & Beauty, Gaming, Food & Drink and Technology and since 2019 re:act marketing has grown from a team of 2 to over 40 employees. Working with blue-chip clients across multiple sectors, we are a creative content agency that truly believes in developing content that means something to consumers. Brands are no longer defined by what they say about themselves, but by what real people say about them. Our agency creates unique moments that matter to the consumer, which allows brands to own conversations in a creative and engaging manner. Our experienced team creates content that travels with feeling and puts conversations at the heart of everything. So where do you fit in? We need additional heads to join our ambitious bunch of individuals. We are looking for someone with energy and grit, who thrives on creating world-class experiences for our customers, is resilient and up for a challenge. Position Overview: We are looking for an Account Director who has great aptitude in building and maintaining customer relationships, who can help facilitate further growth, and support leading a team to provide the utmost level of client service. You will possess excellent planning and leadership abilities to manage and advise a team of Account Managers, and Executives. Key Responsibilities: • Liaising with clients at a senior level on a day-to-day basis – providing strategic insight to push clients, and the agency, creatively and strategically, • Help develop strategic plans and process across the client portfolio. Setting the goals, strategy and objectives for the Account Management Team to ensure projects are completed to a specific schedule, and within an agreed budget, • Plan budgets and activities, ensuring the timely delivery of services and assets to clients, resolving any issues to maintain and strengthen client trust, • Understand client requirements and needs to offer suitable solutions; generating new business and identifying opportunities for growth, • Review reports for the team and communicate overall quarterly/annual progress to senior management and external stakeholders, • Provide feedback, advice and support to the Account Team; conducting performance evaluations using key metrics Role Requirements: • Significant & extensive experience in professional client relationship management, • Ideally brand side trained – experienced SBM or MM level, • The ability to plan and strategise at a senior level, • Strong internal and external stakeholder leadership skills, • A creative storyteller with the ability to apply data to quantify opportunities and influence decision-makers, • A sense of urgency, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity, • A leader with effective and proven team management capabilities, • A keen attention to detail, with a solid understanding of budgeting and reporting and excellent organisational and negotiation skills, • The ability to spot opportunities with your clients – really understanding their world and supporting them accordingly, • Full awareness of creative processes and techniques – including digital platforms, • Beauty and/or Personal Care experience preferable. What you’ll get: Reward & Recognition Annual bonus scheme Recruitment referral bonus New business bonus Company pension Time Off & Leave 25 days annual leave + bank holidays Your birthday off Festive time off in December Friday Summer Hours (1pm finish) Wellbeing & Support Employee assistance programme Free breakfast, tea & coffee Dog-friendly office Culture & Social Team socials Inclusive Hiring: We’re committed to building a diverse and inclusive workplace. Applications are welcomed from people of all backgrounds, experiences and perspectives. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply

Role : Associate Manager - Client Services/ Associate Director of Sales Technology : Sales and Client Relationship Management - Telcom domain Location : London, UK Compensation : Competitive (including bonus) Telco domain experience is preferred. What will you do? • As an Associate Sales Director you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development., • Build sales plan, pursuit strategy , business pipeline and ensure in converting the pipeline with leadership to ensure target achievement, • Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client, • Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations, • Conduct research as well as competitor analysis to define strategies that can help enable favorable outcomes, • Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects, • Conduct client presentations, workshops, and drive pricing ( gain share models , alternate models for new sourcing ), • Provide necessary input for building alliances with relevant product / service vendors Qualifications: • Track-record of successfully farming business solutions and client management in Telecom, • Strong Business Development (HUNTING current accounts) / Relationship management / Account management is required, • Strong Account Management experience where you have grown existing accounts., • Track record of interacting and building relationship with C / C-1 level client contacts., • Reasonable understanding of Global Delivery Model and IT service industry., • Experience managing large multi-location consulting engagement teams’ desirable., • Hands-on experience with proposal creation and leading proposal presentations., • Strong leadership, interpersonal, communication and presentation skills., • Wide variety of IT and business consulting engagement experience. Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

We are looking to hire an experienced Head of Operations - Gold Accounts Programme (GAP) which is a service focused role in the furniture industry, providing service excellence to Gold Account Programme clients. Are you an experienced leader from the interior design, workplace, or commercial furniture industry with a proven track record of delivering complex international projects for FTSE 500 clients? Do you excel in fast-paced environments, demonstrate exceptional communication and commercial acumen, and take pride in implementing robust processes that enhance client experience? If so, this role could be the perfect opportunity for you. Tsunami Axis is one of Europe’s largest furniture dealer consultants, specialising in delivering large-scale office furnishing projects helping to create spaces that transform the way people work. With our five UK and five EU locations we service our customers globally. Our service to our clients and their professional teams is built upon specialist knowledge and deep product expertise, giving choice, diversity and sustainable solutions. With a broad customer base made up of global corporations within the private sector, as well as local and central Government clients, our track record is second to none. The Head of Operations - GAP will oversee successful planning and implementation of resource, support operations, installations, and logistics teams. In addition, you will assist with client and internal reporting relating to the performance of our Gold Accounts Programme across the UK, mainland Europe, and selected international territories. You will ensure a consistent, high-quality experience—supporting both project delivery and long-term strategic account success. This is a highly visible role based from our London office, with a requirement for international travel. You must have experience in project, programme, or account management within the interiors, workplace, or related industry and demonstrated experience working with FTSE 500 or major multinational clients with global or pan-European delivery exposure. Key Responsibilities Client & Programme Management - GAP team • Act as the central pivot point for the GAP Director and wider team, as well as the client from a project delivery and day two service perspective to ensure a unified and seamless client journey., • Ensure the consistent implementation of processes and procedures across all operating regions to ensure quality, efficiency, and alignment (service excellence) with the wider TA strategy., • Implement a proactive continuous improvement service approach, identifying opportunities for enhancing client service where possible., • Ability to attend and lead/support the GAP Director with client meetings, project calls, and site visits where required, providing clear and consistent communication throughout., • Oversight and strategic vision of multi-site, multi-country project delivery. Coordinating design, logistics, installation, and on-site supervision to ensure deadlines, budgets, and quality standards are met., • Work closely with the GAP Director to align operational delivery with sales and individual account objectives., • Working with the GAP Director, influence and shape the ongoing evolution of the Gold Account Programme, ensuring best practice, innovation, and commercial growth., • Represent the programme at a senior level, acting as a trusted adviser and champion for quality, consistency, and client excellence. Operational Focus • Management of the GAP project managers ensuring the completion of detailed project plans that encompass supply chain management, shipping schedules, site access, manpower requirements, and risk mitigation., • Oversight of operational delivery, including installations, international logistics and shipping for project, storage, and warehousing for assigned Gold Account projects., • Management of the GAP Sales Support team and have oversight of pricing schedules and proposals. Have a particular focus on costing accuracy and on time completion of SSP work within the team., • Working with The Torrington Group’s (TTG) compliance manager, ensure subcontractors and suppliers meet compliance, quality, insurance, and contractual obligations via the approved compliance portal., • Manage the workload allocation across the GAP team, ensuring all SLA requirements are met or exceeded., • Conduct post-project reviews (“lessons learned”) and embed continuous improvement into programme delivery. Commercial & Financial Management • Ensure that full commercial oversight of subcontractor budgets, with a focus on identifying risks to program and costs., • Accountable for project costs, variations, risks, and financial performance throughout the project lifecycle., • Produce monthly and quarterly reporting on KPIs including team performance, subcontractor spend, supply chain performance, and financial outcomes., • Drive margin improvement and profitability through effective commercial management and operational efficiency. Required Skills and Experience • Minimum 5 years’ experience in project, programme, or account management within the interiors, workplace, or related industry., • Demonstrated experience working with FTSE 500 or major multinational clients with global or pan-European delivery exposure., • Strong commercial and financial management skills with the ability to protect margin and drive profitability., • Thorough understanding of project delivery operations, including logistics, installation, site management, and supply chain., • Excellent organisational, planning, and time-management skills with the ability to manage multiple priorities., • Exceptional communication, negotiation, and stakeholder-management abilities., • Experience leading cross-functional, geographically dispersed teams., • Competence in project management and CRM systems (Salesforce experience desirable)., • High levels of integrity, professionalism, and commitment to delivering outstanding client service., • Willingness to undertake travel across the UK and Europe and occasionally Global. Personal Attributes • Client-focused with a proactive, solutions-oriented mindset., • Detail-driven while maintaining a strong grasp of commercial impacts and strategic objectives., • Confident leader able to inspire, influence, and support diverse teams., • Resilient, adaptable, and comfortable working within fast-moving and complex environments. What We Offer • The opportunity to work with high-profile global clients at the forefront of workplace design and delivery., • A senior role offering real influence over programme performance, client satisfaction, and commercial outcomes., • Competitive salary and benefits package including bonus, alongside opportunities for professional and international development.

Talent 4 Good are working with a dynamic healthcare organisation dedicated to delivering high-quality clinical services across the UK, they work with the NHS providing Insourcing and Outsourcing services. We are supporting on the recruitment of an Account Manager / Business Development Manager to work closely with the Business Development Director and the South team. You will manage day to day accounts, support with identifying opportunities for new business and drive optimisation of current insourcing and outsourcing clients to enable growth. This is very much a relationships focused role. Role: Account Manager / Business Development Manager Salary: Circa £50,000 pa (DOE) Location: South Responsibilities: • Developing and maintaining an in-depth understanding of the business, offerings, competitors, and industry trends to remain well-informed and proficient in client interactions, • Initiating contact with potential clients, following up on leads, and successfully acquiring new clients to expand the business. This role involves extensive travel within a broad geographic region which includes, but not limited to., • Nurturing and cultivating strong, trusting relationships with clients, fostering loyalty and long-term partnerships, • Identifying and comprehending client needs, proactively seeking out new business opportunities within your assigned portfolio, • Delivering exceptional customer service and consistently striving to ensure clients' needs are met and expectations are exceeded, • Clear and efficient communication between internal teams, ensuring seamless delivery of solutions and services to clients, • Identifying areas for improvement within the account management process and suggesting new tools and streamlined processes to enhance efficiency, • Think strategically when you’re faced with obstruction from internal and external stakeholders. Essentials: • Healthcare sector experience, • Account management experience, • Driven and ambitious, with a strong determination to achieve success, • Excellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teams, • Proficiency in Microsoft Office to efficiently manage client data and communication, • Highly organised and solution-oriented, capable of resolving challenges and achieving objectives, • ·Self-starter with the ability to work efficiently under pressure and independently drive initiatives, • Possession of a full, clean driving license and access to a car to facilitate travel for client meetings and business needs

Company description AG, an industry-leading specialist in SAP consulting services, SAP Gold Partner and an SAP Quality Awards Gold Winner, delivers solutions across ECC, S/4 Hana Private and Public Cloud, Rise and Grow, solving business challenges and understanding SAP to an expert level – all reflected by our ISO-Certifications in 9001, 14001, 45001 and 27001. We’re proud to employ some of the world’s most talented and best-trained SAP and RPA Consultants across all our international locations. Our Consultants have extensive SAP Implementation and ‘real world’ SAP Support experience, experts in Business Process Enhancements, Data Migration and SAP 3rd Party Application integration. Our solutions are intelligent, practical, based on the latest technology and loved by users. We constantly engage and collaborate with our employees, our partners and our clients, ensuring we maintain our high quality standards and to continue to be innovative across all areas of our business. Helping our employees, partners and our clients to be exceptional has earned AG a place in the Financial Times (FT) 1000 – Europe’s Fastest Growing Companies list 2021. Headquartered in Slough, UK with offices in Aberdeen and Netherlands with teams across Europe, India and The Gulf regions, our global reach offers the depth and breadth of excellence that one expects and needs from a collaborative partner. See for more details. See for more details. Overview The Head of SAP AMS is a senior leadership role responsible for strategically leading AG’s entire SAP Application Managed Services (AMS) practice for onshore operations and growing this practice area year on year. This role ensures efficient delivery, optimized resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring AG delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset. Roles & Responsibilities AMS Strategy, Leadership & Governance • Build and lead the end-to-end SAP AMS function for onshore & Offshore operations., • Define AMS operating models, resource structures, processes, and governance frameworks., • Drive continuous improvement across delivery, tools, reporting, automation, and standardization., • Implement AG’s AMS strategic roadmap aligned to growth, capability development, and RISE/GROW transformations. Service Delivery Excellence • Ensure 100% adherence to SLAs/KPIs across all AMS contracts (incidents, service requests, problems, changes, releases)., • Maintain a forward-looking view of risks, service gaps, and capacity to ensure proactive support planning., • Oversee incident triaging, root cause analysis (RCA), patch management, vulnerability management, and technical optimisation., • Ensure structured governance, • Daily stand-ups, • Weekly operational reviews, • Monthly service reviews (MSRs), • Quarterly executive reviews Commercial & Contract Management • Own the P&L for AMS engagements, including revenue forecasting, resource-based cost control, and profitability management., • Drive commercials on renewals, expansions, and CR-based income with clients., • Ensure compliance with contracted service definitions, chargeability, billing, and margin targets., • Lead AMS pricing models, SoW creation, and commercial negotiations in collaboration with Sales & Directors. Resource Planning & Capability • Oversee recruitment, onboarding, and capability development of AMS consultants., • Implement skill-matrix-driven allocation to optimise utilisation across onshore/offshore teams., • Develop module-wise SMEs, leads, primary/secondary backup resources., • Drive certifications, upskilling plans (SAP S/4HANA, Cloud ALM, BTP, SAP Activate)., • Promote a culture of ownership, accountability, collaboration, and learning. Client Relationship & Stakeholder Management • Serve as senior escalation point and trusted advisor for all AMS clients., • Build strong relationships with client IT, business stakeholders, and vendor partners., • Communicate risks, issues, improvements, and transformation opportunities., • Ensure transparency through structured dashboards and measurable service performance reports. Tools, Automation & Process Innovation • Strengthen AG’s AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards)., • Drive automation using UiPath, SAP Cloud ALM, and monitoring tools., • Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations., • Standardize templates, documentation, SOPs, and runbooks for AMS delivery. Governance of Change, Releases & Projects • Oversee end-to-end change request lifecycle, cost estimation, approvals, and delivery., • Govern release management cycles including regression testing, deployment readiness, transport approvals, and post-release validation., • Ensure integration with project teams for hybrid AMS + project support scenarios. Qualification • 12–18+ years overall SAP experience with minimum 8+ years in AMS leadership roles., • Deep understanding of SAP modules (FI, MM, SD, PM, PS, Basis, ABAP, BW, Security) and integrated landscapes (aligned with SDM JD), • Strong background in managing large-scale multi-module AMS engagements., • Proven track record of leading distributed (onshore/offshore) teams of 30–150 resources., • Strong commercial experience – revenue management, margin control, pricing., • Experience interacting with C-level stakeholders and managing escalations., • Deep understanding of ITIL processes (Incident, Problem, Change, Release)., • Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate., • Excellent communication, stakeholder management, leadership, and presentation skills. Preferred Qualifications • ITIL, PMP, Prince2 certification (as preferred in SDM JD), • Experience in asset-intensive industries (Oil & Gas, Utilities, Chemicals, ENR)., • Experience in automation and monitoring (SAP Solution Manager, Cloud ALM, UiPath)., • Prior experience in a consulting or SAP Gold Partner environment. Rate: • Based on profile, expertise & exposure Interview Process at AG . Interview Process: We are looking for a talented individual ideally with exposure in the Oil and Gas/Energy/other sector with a very strong Management/ Leadership focus. The right candidate would be identified post the below mentioned interview rounds: • Round 1: HR (Recruiter)Interview - To identify/cross check professional & personal details, • Round 2: Technical Round – To gauge the technical expertise of the candidate, • Round 3: Director rendezvous – Directors confirm if the candidate is a good fit for AG, • Round 4: HR Manager Discussion- HR Manager will discuss on the salary breakup and other benefits before the release of offer.

Role : Associate Engagement Manager/ Associate Director Technology : Sales and Client Relationship Management - Retail, Consumer Goods domain Location : London, UK Compensation : Competitive (including bonus) What will you do? • As an Associate Sales Director you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development., • Build sales plan, pursuit strategy , business pipeline and ensure in converting the pipeline with leadership to ensure target achievement, • Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client, • Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations, • Conduct research as well as competitor analysis to define strategies that can help enable favorable outcomes, • Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects, • Conduct client presentations, workshops, and drive pricing ( gain share models , alternate models for new sourcing ), • Provide necessary input for building alliances with relevant product / service vendors Qualifications: • Track-record of successfully farming business solutions and client management in Retail, Consumer Goods, Logistics domain (Preferred)., • Strong Business Development / Relationship management / Account management is required. (Ideal experience : 8-15 years), • Strong Account Management experience where you have grown existing accounts., • Track record of interacting and building relationship with C / C-1 level client contacts., • Reasonable understanding of Global Delivery Model and IT service industry., • Experience managing large multi-location consulting engagement teams’ desirable., • Hands-on experience with proposal creation and leading proposal presentations., • Strong leadership, interpersonal, communication and presentation skills., • Wide variety of IT and business consulting engagement experience. Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. By applying via Easy Apply option you confirm you have read, and you accept Infosys Data Privacy notice for the country of the job posting. Please see the relevant Data Privacy Notice under the link: .

At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it. We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence. Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works. Vision and Mission Making creative ad workflow collaboration easier. Simplifying and automating the end-to-end creative workflow, enabling our clients to deliver premium and relevant ad experiences to consumers. Company Values • Move smart, • Define tomorrow, • Be better together, • Change what’s possible Overview of Role As an Account Manager, you will be responsible for the daily management of some of the company's largest enterprise clients. You will work hand-in-hand with the Key Account Director (KAD) to own new and existing client relationships and business opportunities. Additionally, you will add value by providing exceptional customer service to our key clients, their Brand Managers, and their partner agencies. You will be an integral contributor to the team's objectives in growing the business and take a leadership role when collaborating with other internal Cape teams and external advertising agencies. Responsibilities and Key Tasks • Strategy & Relationships: Support, contribute to and own aspects of the global account management strategy. Manage and be responsible for client relationships, acting as the point of contact for intel, escalations, and problem-solving., • Reporting & Data: Manage monthly and quarterly business review meetings, pulling together agendas and required data. Use Power BI for data retrieval for EOY and half-year reporting and decks for clients., • Financial Management: Manage financial aspects of accounts, ensuring services are billed in a timely manner. This includes managing invoice checks, Tipalti approvals, and Airtable inputting for cost and PO management., • Billing Operations: Maintain rate cards and carry out price analysis for reviews and proposals. Monitor platform orders and update billing trackers with external partners for weekly and month end billing., • Account Visibility: Track account activity and spend to assist finance with invoice queries and reduce debtor days. Manage and report account revenue for clear profitability and P&L understanding., • Technical Support: Act as the main bridge between the client and our tech teams to ensure platform bugs or errors are logged, tracked and fixed., • Onboarding: Lead the onboarding of new external personnel and agency teams to Cape platforms and workflow processes., • Communication & Support: Respond to client and partner emails in a timely manner. Support tasks and projects with the KAD to alleviate workload and stay across future action points., • Collaboration: Cross-collaborate with internal teams on projects or order issues to assist with resolutions or queries., • Cross & Upselling: Seek out and identify opportunities to provide additional support and services to customers. Expert knowledge of the industry, our solutions and products and how to win new business leads. Experience & Skills Required Experience Required: • Minimum 3–6 years of account management or sales experience in marketing, advertising, or media., • Experience within an office environment and working as part of a team., • Client-facing experience with the confidence to meet senior clients., • Previous experience working towards individual and team objectives. Skills Required: • Dynamic Organisation: Easily pivots between different tasks and priorities throughout the day, staying organised even when things move fast., • Composure: Remain level-headed when unexpected issues pop up, jumping in quickly to find a solution., • Detailed Documentation: Keep a clear record of account activity so the team and client always have full visibility on what has been done or is pending., • Conflict Management: Confidently manage challenging or difficult conversations with frustrated clients, remaining professional and calm to de-escalate tension., • Proactivity: Seek opportunities to help streamline processes and resolve outstanding issues., • Communication: Strong communication and presentation skills., • Technical Proficiency: Proficient in CRM, Google productivity suites (Excel/Sheets), and Power BI., • Languages: Fluency in English is essential; French and/or Spanish is advantageous. Other Information • This is a fixed term contract to start Mid-April., • This is a hybrid role, working 2 days per week from our office in central London.

Join a leading, forward‑thinking managing agent and take ownership of a landmark residential estate in South East London. As Estate Director you will have the opportunity to shape the on‑site services, lead a high‑performing team, and ensure the delivery of exceptional standards across a dynamic and evolving environment. This is a role for a confident, proactive estates leader who thrives on delivering excellence, driving improvement and building strong client and resident relationships. Hours: Monday to Friday 9am till 530pm Salary: £65,000 - £70,000 per annum depending on experience. What’s in it for you: Estate Director • Opportunity to work for a leading global property company, • Opportunity to play a pivotal role in mobilising and shaping a prestigious Build-to-Rent development from the ground up, setting the tone for long-term operational excellence., • Chance to lead and develop a high-performing on-site team, • Benefit from structured professional development, clear career progression pathways, and the opportunity to collaborate across specialist teams, • Full strategic and operational governance across brand new luxury environment Job Description: Estate Director You will be responsible for the strategic and operational delivery of Estates Facilities Management across the development, ensuring full compliance, outstanding customer service and high-quality oversight of all hard and soft services. You will also play an integral role in implementing estate-wide strategies, enhancing service delivery, and supporting the ongoing evolution of the client’s vision for the site. The Role: Estate Director As Head of Estates, you will lead on the management of all building operations, public realm standards, property compliance and health & safety across the site. You will work closely with clients, leaseholders, contractors and internal teams to deliver a seamless, compliant and resident-focused estates service. What you will be doing: Estate Director • Oversee the mobilisation of the block, coordinating site staff and third‑party contractors., • Manage the full PPM programme for hard and soft services, ensuring compliance and timely delivery., • Lead on fire life safety management with specialist contractors., • Act as the primary on‑site contact for day‑to‑day estate queries and operational issues., • Conduct daily inspections of common areas, basements and external building fabric, ensuring cleanliness, safety and quality standards., • Oversee contract management to ensure value for money, service quality and best‑in‑class delivery., • Manage the implementation of all obligations under the Property Management Agreement, identifying opportunities to enhance efficiency and service levels., • Develop and maintain robust management systems for buildings, facilities and public realm areas., • Ensure compliance with statutory requirements, KPIs, SLAs and industry best practice., • Contribute to occupier communications, ensuring clarity, consistency and quality., • Advise the General Manager promptly on risks, incidents or emerging issues. What we are looking for: Estate Director • IOSH or NEBOSH certification (essential), • Membership of the British Institute of Facilities Management (BIFM/IWFM) (preferred), • Proven leadership experience within estates or facilities management., • Strong understanding of hard and soft FM services., • Experience in health & safety best practice and compliance management., • Skilled in contractor management and PPM oversight., • Excellent problem-solving abilities and a logical, proactive approach., • Experience dealing directly with tenants or residents in a customer-facing capacity., • Financial acumen with experience in budgeting and reporting., • Knowledge of utility management and ESG considerations., • Experience managing confidential access to residential homes with discretion and professionalism. If this sounds like the perfect role for you, please send us your CV as a matter of urgency.

Our client is an award-winning luxury Drinks company that works with the Hospitality and High End Venue Sector throughout the UK and Globally and has become a well-respected name in the industry. The General Manager – Sales & Business Development, will be key to building strategic networks with those in the world of luxury tea outside the organisation to advance business goals. The postholder will put in place and execute a well-defined Communication and Engagement model to ensure a good understanding of the business, its evolving structure and distinguishing features. This is a pivotal senior sales role within the company and a great opportunity for a client focused and sales driven individual to join and further develop within one of the world’s leading luxury tea brands. Key Accountabilities: • Overall responsibility for the day to day management of the business with particular focus on the luxury hotel, retail and gifting markets., • Responsibility to deliver key specified company objectives in terms of profitability, service and brand., • Responsibility for online sales apart from the horeca, retail, boutique, corporate, gifting and distributors (in UK and other territories under UK)., • Reporting to Directors on a regular basis., • Overall responsibility for delivering agreed sales targets, working with the Director of Global Marketing to ensure all opportunities are explored and new contracts are secured., • Overall responsibility for ensuring the operation of the business runs effectively to deliver agreed targets of customer service and satisfaction., • Submit reports as needed/requested, which may include reports on sales performance, profitability, staffing and operations., • Manage allocations at a state, distributor and account level to leverage best use, for optimum benefit to gross margin and brand equity, • Deep understanding of how to build our luxury tea brand in the marketplace, • Ability to handle multiple challenges simultaneously, • Analyse and communicate results and trends of sales-based marketing research., • Under corporate directive, develop and manage new sales strategies and programs to increase tea sales., • Periodically review distributor performance through Sales Managers and review gaps in performance addressing reasons and actionable steps to close the gaps Professional Skills & Experience: • Senior level experience within a premium brand in the FMCG or Hospitality sector., • A significant network of contacts in HoReCa., • Experience at Managing Tenders and Negotiating Contracts, • Strong communication skills and IT fluency., • Ability to work under pressure and multi-task., • Excellent organizational skills and ability to manage Budgets, • Ability to flourish in an SME, being proactive and a self-starter are key., • Proficient in Word, Excel, Outlook, and PowerPoint., • Developing gifting market., • An inspirational manager with a skill to personally landing new contracts with leading hotel chains., • A proven track record of success., • We are a rapidly growing entrepreneurial business with an evolving structure. We are looking for an individual who will thrive in this environment.

Company Description Bespoke Hotels is a Hotel Management Company known for exceptional service, personalised hospitality, and creating unique experiences tailored to each guest's preferences. With an emphasis on individuality, each property reflects its own unique character while maintaining the highest standards of comfort and care. Our growing portfolio of eclectic hotels caters to both leisure and business travelers, offering personalized experiences that set us apart from the norm. At Bespoke Hotels, we believe in going beyond expectations to ensure every guest feels valued and at home. Role Description This is a full-time, regional role based in the South of England for a Regional Director of Operations. The Regional Director of Operations will oversee the daily operations of multiple upscale properties, ensuring efficiency and excellence across all aspects of hospitality management. Key responsibilities include managing teams, analyzing performance data, developing operational strategies, maintaining budgets, communication with hotel owners and ensuring exceptional customer service. The role will require strong leadership and the ability to align operations with the hotel owners goals while delivering superior guest experiences. A key focus will be Food & Beverage, therefore, a strong track record in this area is essential. Qualifications • Strong skills in Operations Management, especially food and beverage, with the ability to optimize processes and improve efficiency across multiple properties., • Proven Analytical Skills, with expertise in evaluating performance metrics and making data-driven decisions., • Leadership experience in Team Management and the ability to inspire, guide, and develop staff to achieve operational goals., • Proficiency in Budgeting and financial planning to maintain cost efficiency and achieve financial targets., • Commitment to exceptional Customer Service, with an understanding of guest needs and a focus on providing outstanding experiences., • Excellent communication and organizational skills are essential., • Experience with multi-property management is vital.

Factory Manager We’re recruiting for an experienced manufacturing leader to take full responsibility for a scaling food manufacturing site in London. This role carries end-to-end accountability for operational performance, site culture, compliance, and commercial delivery. You will lead from the front — building a high-performing team, ensuring rigorous safety and food standards, and driving operational improvements as the business scales. This is a visible, hands-on leadership role suited to someone who thrives in a fast-paced food production environment. What You’ll Own End-to-End Site Performance • Full accountability for production output, service levels, and operational efficiency, • Delivery against daily and weekly production plans, • Oversight of Production, Site, and Stock leadership teams, • Clear KPI management across yield, waste, labour utilisation, and downtime, • Strong coordination across planning, warehouse, and manufacturing functions Safety, Compliance & Accreditation • Leadership of all Health & Safety practices in line with UK legislation, • Embedding a proactive, safety-first culture across all departments, • Maintaining food manufacturing compliance standards (transitioning from SALSA to BRC accreditation), • Management of internal audits and external regulatory/customer inspections, • Ensuring risk assessments, SOPs, and training frameworks remain robust and current Food Integrity & Quality Standards • Accountability for food safety and product integrity across the entire site, • Close partnership with Technical and QA to protect traceability and compliance, • Driving a “right first time” production mindset, • Oversight of raw material controls, allergen management, and stock rotation processes Leadership & Team Development • Visible leadership presence on site, five days per week, • Coaching and development of direct reports to strengthen management capability, • Clear structures for accountability across shifts and departments, • Workforce planning, recruitment support, and succession development, • Building a culture of ownership, engagement, and continuous improvement Commercial & Operational Efficiency • Management of site budgets and operational cost control, • Identification of efficiency gains without compromising safety or quality, • Improvement of productivity, stock accuracy, and labour performance, • Contribution to long-term capacity planning and strategic operations discussions Continuous Improvement & Process Excellence • Leading lean initiatives and structured improvement programmes, • Reducing waste, downtime, and operational bottlenecks, • Implementing practical problem-solving methodologies, • Promoting innovation and best practice within a food manufacturing setting Reporting & Risk Management • Regular operational reporting to the Operations Director, • Early escalation of risks relating to compliance, safety, or performance, • Contribution to board-level updates on production, H&S, and quality metrics About You You are an experienced manufacturing leader with a strong operational backbone and the ability to inspire teams in a growing SME environment. You will bring: • A proven track record in senior manufacturing leadership, • Experience within food production (chilled, fresh, or high-care environments preferred), • Strong working knowledge of UK Health & Safety and food safety standards, • Demonstrable success managing cross-functional leadership teams, • Commercial awareness with experience managing budgets and cost controls, • A hands-on, decisive leadership approach, • Strategic thinking balanced with attention to operational detail, • Resilience, pragmatism, and a solutions-oriented mindset, • Strong communication and organisational capability

Opportunity: Head of Retail – UK & Ireland Location: London (Hybrid – 2-3 days in office & 2/3 days travel to site) Company Overview: With a long-standing history, the company are one of the Top 5 leading beauty companies in the world, operating in 100+ countries with 40k+ employees and a portfolio of globally recognised skincare, fragrance and cosmetics brands. Opportunity: Their Head of Retail is responsible for defining and delivering the retail strategy across their UK&I brand portfolio, partnering with their Commercial Director to lead retail organisation, drive sales performance, elevate customer experience, and strengthen brand equity across their sites, balancing strategic leadership with hands-on retail execution to ensure consistent delivery of luxury standards. Key Responsibilities: Retail Strategy & Commercial Performance: • Define and execute the UK&I retail growth strategy to set sales targets & strategic direction with National Field Sales Managers (tracking KPIs, performance insights, and sales forecasts), • Analyse market trends, competitor activity, and consumer behaviour to identify growth opportunities across partners, doors, and channels Leadership & Team Development: • Lead and develop senior retail leaders and field teams (2 direct NSM reports + indirect oversight across 3 ASM & 15 Store Managers & 300+ in-store colleagues), • Build a high-performance retail culture & support recruitment, onboarding, and succession planning; driving accountability and productivity across field teams Operational Excellence: • Drive innovation and efficiency in retail operations whilst maintaining luxury standards across stores, counters, and retail environments, • Ensure strong visual merchandising, staffing models, and stock management Customer Experience: • Champion luxury service standards and experiential retail; elevating product knowledge and service behaviours across teams, • Monitor customer feedback and refine service models Retail Partner Management & Cross-Functional Collaboration: • Build strong strategic relationships with key retail partners, advising them on space, visibility, staffing, and commercial terms; act as the senior escalation point for retail issues, • Work closely with Marketing, Education, Commercial, Supply Chain, and VM to ensure strong launch execution and in-store brand activations; representing the internal voice of retail Your Experience: • Senior multi-site retail leadership experience within luxury beauty, cosmetics, or premium retail, • Proven commercial track record delivering sales growth & experience leading large multi-layered field teams, • Strong understanding of retail operations and luxury service standards through making data-driven decisions and utilising strong stakeholder management skills Leadership Profile: • Commercially driven & strategic yet operationally hands-on, eager to collaborate, influence & advise others; agile & solutions-focused with a customer-centric luxury mindset Offering: • Competitive salary DOE + 18% bonus + £5k travel allowance, • 26 days holiday + BH + time off for your Birthday, Marriage & Moving House, • Private Medical + Enhanced Parental Allowance + 8% Matched Pension + Life Assurance up to 4x salary, • Generous product allocation & discount + Flexible Fridays + Wellbeing programmes + Incredible L&D opportunities NOTE: Please only apply if you have a driving licence & are a UK resident

Transformation Director | Automation & AI Enablement Salary: £95,000 to £150,000 Location: Hybrid / London We are working with a technology and AI enabled customer experience platform that operates at scale and places digital capability at the centre of its strategy. The business is hiring a Transformation Director with deep experience in automation and emerging AI tools. The role will lead the discovery and implementation of automation solutions that improve performance and create measurable business value. You will act as a key driver of change, building confidence across the organisation and helping teams adopt AI tools in a structured and meaningful way. Why this role matters • Create significant value by identifying and delivering automation opportunities, • Help the organisation adopt modern AI tools that improve productivity and service outcomes, • Lead transformation that improves efficiency while maintaining stable operations What you will do • Identify automation opportunities and work with stakeholders to assess value and prioritise delivery, • Build proof of concept use cases to show the impact of AI and automation, using clear success metrics, • Partner with Operations, Technology, Product and Customer teams to design and implement solutions, • Support teams through the adoption of AI tools through training, guidance and hands on help, • Lead end to end change projects and ensure alignment with business objectives, • Manage relationships with senior leaders and external vendors to keep delivery on track, • Monitor progress and continuously refine automation and AI initiatives, • Stay informed about new AI and automation developments and apply relevant insights About you • Strong understanding of AI and automation including machine learning, natural language processing and RPA, • Comfortable with data and visualisation tools, • Able to translate complex analysis into simple and strategic insights, • Curious and motivated by understanding how systems and processes work, • Comfortable in fast paced environments with competing priorities, • Strong problem-solving skills with the ability to bring structure to ambiguity, • Excellent written and verbal communication skills, • Self-driven and confident operating in unstructured environments What is on offer • A senior transformation role with a broad and meaningful mandate, • The opportunity to embed AI and automation at scale with clear accountability, • Close collaboration with leaders across Operations, Product, Technology and Customer functions, • Competitive compensation and leadership responsibility for a team Interested? If you’d like a confidential conversation, please reach out directly or apply through the platform Unfortunately, due to high volume of applications, not all submissions will receive feedback

About the Company The Role: Reporting to the Commercial Operations Associate Director. Your goal will be to provide outstanding service to our clients and work closely with colleagues internally. You will be a confident communicator both on the telephone and via any written communication. You will be required to work well under pressure to ensure all account openings and new enquiries are dealt with in a timely manner. You will have a keen eye for detail maintaining our CRM system and producing reports on a daily and weekly basis. This is an office-based role, primarily on the phone and email, so you will need to be confident, enthusiastic and willing to learn in order to develop yourself as an individual. About the Role Key responsibilities of the role are: • Responsible for issuing account forms, obtaining references and the account opening process before it is passed to our CFO and Credit Control Team, • Completing reports for the daily KPI dashboards, • Monitoring the Info and New Accounts inbox, • Assisting Customer Service and the Sales Team with any pricing exercises and updating our internal systems as necessary, • Liaising with Transport and Customer Services on a daily basis to ensure wasted journeys are dealt with in a timely manner, • Producing end of month reports for specific customers as and when required, • Maintaining the CRM and ensuring a new sites listing is issues to the relevant people on a weekly basis, • Setting clients up with access to our online portal, • Managing a WhatsApp group and passing on relevant information to various departments/ personnel within the business, • Completing Outstanding Tickets on daily basis, • Answering any Sales calls and overflow lines, • Assisting with obtaining skip permits from the local councils, • Learn and complete the SMARTWaste setup, • Completing new supplier questionnaires as and when required, • Ad-Hoc duties as set by your Line Manager Qualifications Qualifications/Experience: • Intermediate level of Microsoft Office skills, • Ideally have previous exposure to the Waste Management and Recycling industry, • Experience of working in a fast-paced environment Required Skills • Be self-motivated with an analytical mind and a keen eye for detail, • Ambitious dynamic go getter with a real can-do attitude, • Confident communicator, both verbal and written, • Good team player as you will be required to work with a range of personnel internally and externally, • Work well under pressure and to set timelines in a professional manner Equal Opportunity Statement We are committed to diversity and inclusivity.

STORE DIRECTOR - LONDON LUXURY FINE WATCHES & JEWELLERY £75K-£80K + 40% BONUS OUTSIDE THE BOX RECRUITMENT is very excited to be headhunting a STORE DIRECTOR for a highly regarded luxury international heritage brand who specialise in fine watches & fine jewellery Due to great demand, our client is expanding and opening new stores and changing the structure to their established flagship and key stores across their London sites. We are seeking a confident brand ambassador with gravitas, presence and polish, who is commercial, a natural networker, client-centric luxury leader who thrives on the sales floor. Inspires, develops and leads dynamic service driven teams, whilst builds long-term B2B & B2C HNW relationships. Role: • Reporting direct to the Head of Retail, • Responsible for a Boutique Manager, Assistant Manager, 2 Supervisors, and a sales team 10+ staff,, • Driven to achieve all targets and budgets set for the store., • Will influence the buy for all stores., • Networking and cultivating long term relationships with all inhouse stakeholders, B2B & B2C, • Plan a calendar of marketing activities to constantly drive sales in conjunction with Head Office Marketing, • Attend important in-store events and parties, • Ensure appropriate PR activities and optimal VIP support, • Represent the company at various events, • Actively cultivate potential customer groups and business partners, • Effective at business developing, • Influence the sales strategy and performance of the store with relevant stakeholders in head office and Directors, • Ideally have your own high net worth client book, • Someone who leads and directs from the front, who loves to be on the sales floor (will not suit an office manager), • An innovator, motivator and driver of the management and sales team to achieve all KPI targets, • Performance manages coaches a leading management team, • Have outstanding attention to detail with store standards, presentation and visual merchandising., • Set example of exceptional clientelling and CRM., • Plan and organise regular events to enhance sales, branding and long term professional relationships., • Able to thrive under pressure, • Must have a minimum of 3yrs + experience as luxury Store Director / Multi-site Manager of fine watches & jewellery / fashion or lifestyle stores, where service, clientelling, selling and relationship building are paramount, • A passion for Fine Watches & Fine Jewellery, • Brand ambassador and host, • Drive and ambition to supersede all targets, • Must have gravatas, poise and presence on the sales floor,, • Confident to lead events and board meetings, • Must be able to prove commercial management success in current role – able to analyse reports and budgets to ensure profitability, • A relationship builder, • Experienced at managing a team of 10+ people, • Passionate about training, developing, and motivating others to success., • A confident leader, positive influencer, with a can-do attitude, • Must be articulate and have excellent communication skills in both written and spoken English, • Additional languages are desirable but not essential., • Smart and well-groomed in appearance Additional to salary is: There will be a 40% bonus, Commission, Private Health with wellbeing, pension, etc….. Please register your interest by emailing your CV to or call direct 07815939515/ 020 7169 3000 Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Job Role: Senior Tailoring Designer Reporting to: Merchandiser Location: Head Office, White City Place, West London Contract type: Maternity Cover 12 months - Full Time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the role: We’re looking for a Senior Tailoring Designer to join our design team and create beautiful, original, high-quality pieces that bring the Me+Em brand DNA to life. You’ll be at the heart of our tailoring collections, blending trend-led inspiration with timeless design, while keeping a keen eye on commerciality, delivery, and target margins. This role is perfect for someone who thrives in a fast-paced, high-end fashion environment and has a true passion for tailoring, fabric, and detail. Responsibilities: Design & Product • Understand and design products that reflect the Me+Em brand positioning and meet customer requirements., • Collaborate with the Tailoring team to build stories, mood boards, and colour palettes for each collection., • Take ownership of designing styles from initial research through sketches, artwork, spec packages, and prototype development with suppliers., • Manage presentations of styles for Sketch & Swatch meetings and Proto meetings, working closely with the Head of Design and Design Director., • Produce detailed tech packs and confidently liaise with suppliers and factories using PLM systems., • Evaluate developments during selection meetings and offer suggestions to improve commerciality, pricing, or delivery., • Oversee the full tailoring collection to ensure range breadth, outfit-building, and consistency with brand DNA., • Anticipate and respond to customer and sales feedback to inform design decisions., • Lead fit sessions with Garment Techs and Buyers, mentoring junior team members as needed., • Monitor company and competitor products and pricing to support design developments and achieve price targets., • Manage style critical paths, proactively resolving issues and escalating when necessary., • Identify and incorporate new trends into the range as appropriate., • Build personal trend awareness through inspiration shopping, research, and other mediums., • Stay informed of new technologies, trends, suppliers, and techniques., • Conduct seasonal store visits with Design & Technical teams to monitor brand KPIs., • Source fabrics that meet Me+Em customer expectations (e.g., washable, non-crease, luxurious, and distinctive)., • Meet with suppliers and travel when necessary to develop new styles, fabrics, and trims., • Attend fabric fairs to stay up-to-date on innovations and market developments. Skills: • Commercial and aspirational designer with relevant experience in softs/tailoring., • Highly creative, trend-driven, and able to produce high-end, luxury tailoring designs., • Strong technical knowledge of garment construction and fabric/trim selection., • Ability to work independently, take initiative, and collaborate effectively with teams., • Comfortable working in a fast-paced fashion environment with multiple priorities., • Strong presentation, mentoring, and decision-making skills. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gend er, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Role Summary We are looking for a highly organized, detail-focused, and proactive Executive Assistant to support the Director across three businesses. While the role includes traditional EA duties, it is predominantly project‑focused, involving ongoing monitoring of business activities, liaising across teams, and ensuring the smooth running of a varied property portfolio. This is a people-facing role that requires maturity, professionalism, and the ability to interact confidently with colleagues, clients, contractors, and stakeholders at all levels. You’ll be joining an open‑plan, collaborative office with a supportive and friendly team environment. We value positive energy, teamwork, and communication—and we regularly host company socials and events to maintain a strong, connected culture. Key Responsibilities Executive Support • Daily support to the Director, including diary management, meeting coordination, minute-taking, and travel instructions., • Handling calls, enquiries, and information requests on the Director’s behalf., • Running occasional errands, completing ad‑hoc research, and managing personal appointments as needed. General Office & Meeting Support • Preparing materials for monthly and quarterly business and board meetings, including printing, collating data, and binding meeting packs., • Coordinating the staff emergency phone rota., • Greeting clients and ensuring meeting rooms are professionally prepared. Property Management Assistance • Liaising with clients, residents, leaseholders, and contractors regarding repairs, access, quotes, and ongoing issues., • Managing issues lists, chasing progress, and supporting the portfolio manager., • Drafting and sending letters, issuing service charge/ground rent demands, and handling daily email and phone correspondence., • Raising invoices, updating contact details, and reviewing contractor invoices for accuracy., • Filing, archiving, and general document coordination. HR & Recruitment Support • Working closely with HR on recruitment, including initial interviews, preparing offer packs and conducting new start inductions., • Supporting employee meetings alongside the Director., • Overseeing the administrative team and acting as the direct manager for the receptionist, including holiday approvals and annual reviews., • Ensuring consistent reception cover at all times. Communication & Front-of-House Support • Acting as the first point of contact when the Director is unavailable., • Managing incoming issues and ensuring they are either actioned or escalated appropriately., • Supporting general telephone coverage within the office. What We’re Looking For • 3–5 years' experience as an EA/PA, ideally with exposure to property or block management (advantageous but not essential)., • Excellent communication, writing, and grammar skills., • Strong time‑management, organization, and self-sufficiency., • High levels of professionalism, confidentiality, and customer service., • Comfortable working with people at all levels, building strong working relationships., • Presentable and polished, as the role is client-facing., • IT‑confident, especially with Microsoft Office., • A full UK driving license is desirable. Training & Development Full on‑the‑job training will be provided, with opportunities to attend internal and external training courses as required. 25 days plus bank holidays, with annual entitlement increasing after three years of service to 28 days, increasing each year thereafter until reaching 30 days each year, plus bank holidays • Flexible working hours within standard core business hours, • Free Flu Jab, • Free Eye Test, • Pension, • Hybrid working (3:2), • Company and team events/socials, • Ongoing training and development

Job Scope: The Haute Couture Sales Assistant is responsible for assisting the Haute Couture Sales Director with managing clients’ requests and following up on products’ delivery. Main Duties and Responsibilities: • Coordinate with HC Sales Director on daily basis to consolidate client appointments., • Assist the HC Sales Director during the appointments., • Help and support any Haute Couture Sales Agent when needed, especially when they are assisting clients in the boutique., • Consolidate and follow up with the HC Sales Director to track progress for each purchase., • Report all exceptional requests and or changes that may occur to the HC order., • Follow up on the order status of all HC clients., • Coordinate with the Haute Couture Client Servicing department for sketches and embroidery., • Maintaining the Haute Couture salon and display in accordance with the in-house standards, • Coordinating the rotation of samples, • Coordinate and participate in events, promotional launches, client meet-and-greets, and other networking opportunities., • Organize client attendance at fashion shows, presentations, and exclusive brand events., • Take, organize, and consolidate client appointments in an efficient manner., • Process with client’s orders following our policy & procedure., • Follow-up with the Haute Couture Client Servicing department on the production process., • Coordinate the preparation of invoicing with the HC Sales Director., • Provide daily reports detailing client appointments, nationalities, meeting outcomes, and order updates. Perform other job-related duties. Qualifications: • Bachelor’s degree in Fashion Management, Business, Luxury Marketing, or a related field., • 2+ years of experience in luxury fashion, Haute Couture, or high-end client relations, • Proficiency in IT tools: Microsoft Office (Excel, Outlook, Word and Power Point); Fashion GPS., • Knowledge of fabrics, materials, embroidery, and HC production processes., • Flexibility for business travel.

Sales Director / Vice President – New Logo Acquisition (BPO/BPM | BFSI & Hi-Tech) London UK Full Time position Inviting applications for the role of Sales Director – Vice President In this role, you will be responsible for growing our business by pursuing new clients and managing the entire pursuit process from lead generation to contract signature. To three expectations for this role: • Being a new logo hunter, all through., • Have expertise in how BPO / BPM engagements work, end to end., • Expertise in securing new logos for engagements related to BPO / BPM, across multiple domains, more so in BFSI and Hi-Tech., • Proven success in “securing delas” prior to being scoped as RFI / RFP. Responsibilities • Deal Origination: Responsible for growing our business with new clients across various industries., • Market Research: Conduct thorough market analysis to identify trends, opportunities, and competitive landscape. Utilize insights to shape business development strategies and approaches., • Maintains a consistent pipeline of opportunities that aligns to the organization's strategic focus., • Proposal Development: Collaborate with Business Units, Data-Tech-AI Function and Commercial/ Pricing teams to craft compelling proposals that effectively communicate the value of our services to potential clients., • Negotiation and Closing: Lead contract negotiations, ensuring mutually beneficial agreements are reached. Close deals in a timely manner while meeting or exceeding revenue targets., • Sales Management: Maintain accurate records of all business development activities, including pipeline updates, client interactions, and sales performance metrics. Provide regular reports to senior management. Qualifications we seek in you. Minimum Qualifications / Skills • Based in the US, UK, or EU and open to relocating to these regions, • Exposure to client facing engagements and building and growing relationships with C-suite executives and senior stakeholders, • Understanding of the services landscape focused on Finance & Accounting or Supply chain or financial services, including market trends., • Proficiency and familiarity/ application of technology tools, platforms, and systems and understanding of artificial intelligence (AI) concepts, applications, and technologies relevant to the individual's industry and domain., • For Europe hires, you’ll need proficiency in one or more regional languages (German, Dutch, Swedish, Italian, French). Preferred Qualifications / Skills • Prior experience in sales and/or consulting at Genpact (part of Flying formation of deal pursuits), • Sales and CRM technology understanding: Familiarity with CRM systems (e.g., Salesforce) and digital tools used in sales management. Personal Attributes • Hunger, passion & drive to build a career in sales. Someone who actively seeks out challenges, strives to exceed expectations and is not afraid to take bold steps to achieve success., • Strong storytelling and presentation skills, • Results-oriented with a strong drive to achieve and exceed targets., • Ability to be self-starter and work independently and as part of a team., • Strong negotiation and influencing skills. Experience / expertise in any of the following business domains. • BFSI: AML/KYC operations, transaction monitoring, regulatory reporting, risk & compliance managed services., • Retail / Energy / Regulated Commercial: Customer operations, analytics-led service optimisation, data-driven managed services., • Engagements consistently combined operations, data, AI and offshore delivery, positioned as outcome-based managed services, not staff augmentation., • Retail Banking: Digital operations, customer onboarding, CRM-led service transformation with offshore delivery components., • A blend of outcome-based managed services, delivery and staff-augmentation deals. Kindly reply with your resume to Email-

Assistant Clinic Manager Luxury Medical & Aesthetic Skin Clinic West London Full-Time | Up to £38,000 + Sales Bonus We are seeking an high-calibre Assistant Clinic Manager to join a state-of-the-art, award-winning medical and aesthetic skin clinic in the heart of West London. This is a key leadership role within a doctor-led CQC regulated environment, reporting directly to the Head of Operations and Medical Director. The successful candidate will play a central role in ensuring operational excellence, regulatory compliance, and outstanding patient experience. The Role As Assistant Clinic Manager, you will provide efficient operational support while overseeing day-to-day clinic performance. You will lead a team of four direct reports, with scope for further team growth. This is a hands-on management role suited to a highly organised, proactive individual who thrives in a fast-paced, high-standard clinical setting. Working Pattern: • Full-time, • Monday to Friday, • 1–2 Saturdays per month (rota basis) Key Responsibilities: • Oversee daily clinic operations to ensure smooth, efficient service delivery, • Lead, motivate and manage a team of therapists and reception staff, • Support and maintain SOPs in line with CQC requirements, • Ensure compliance within a CQC-regulated environment, • Drive clinic performance, sales, and KPI achievement, • Maintain exceptional patient journey standards and customer service excellence, • Work closely with senior leadership to implement operational improvements, • Monitor reporting, data tracking and performance metrics (advanced Excel skills) About You: We are looking for an ambitious, detail-oriented professional with strong leadership ability and a passion for aesthetics and clinical excellence. Essential Requirements: • Minimum 2 years’ experience in an Assistant Manager or relevant management role, • Experience in aesthetics, medical, dental, or similar regulated healthcare environment, • Experience working within a CQC-regulated clinic (or strong CQC knowledge), • NVQ Level 3 in Beauty Therapy (or equivalent such as ITEC/CIBTAC), • Proven experience in operations and sales with a track record of delivering KPIs, • Strong leadership and organisational skills, • High level of autonomy and proactive mindset, • Excellent IT skills, particularly Excel, • Fluent English, • Impeccable attention to detail Personal Attributes: • Warm, professional and people-focused, • Highly efficient and process-driven, • Commercially aware and sales-focused, • Confident in leadership and decision-making, • Passionate about aesthetics, safety and ethical practice What We Offer: • Competitive base salary (up to £38,000 DOE), • Monthly performance sales based bonus structure, • Ongoing professional training in leading aesthetic technologies, • Potential lateral progression into skincare brand opportunities, • Discounted treatments and products (including injectables), • Company pension, • Health & wellbeing programme, • Employee discounts, • Supportive, high-performance team culture Location This role is based in West London, with excellent transport links across London. Commutable from Balham, Clapham, Croydon, Ealing, Guildford, Kingston upon Thames, Richmond, St Albans, Stratford, Watford and Wimbledon. References Compass Associates is acting as a recruitment partner on this position. If this role isn’t right for you but you know someone who would be a great fit, we offer £500 in vouchers for every successful recommendation. Contact Details If you’re interested in learning more, please contact Roberto on 023 9421 4486 or email .

Mode Search is supporting a world-renowned luxury maison in the appointment of a Customer Experience Manager. The brand is celebrated globally for its heritage craftsmanship, refined elegance, and deep connection to art, culture, and exceptional service. This is a rare opportunity to join a house where client relationships, discretion, and meaningful experiences sit at the very heart of the business. The role is based full time in a flagship London store located in Cadogan Place. This is a fully store-based position, reporting into both the Store Director and the regional Customer Experience leadership team. The Customer Experience Manager will lead a small team of Hosts and must be flexible to work weekends when required for stock takes, special events, or holiday cover. The Role • Act as the primary custodian of the client experience, with a focus on personalised hosting and relationship building rather than transactional selling, • Own every touchpoint around the client journey, ensuring exceptional service before, during, and after each visit, • Gather and utilise detailed client preferences to elevate experiences, including travel arrangements, personal interests, lifestyle needs, and event attendance, • Lead, manage, and develop a team of Hosts, setting clear standards for service and cultural alignment, • Coordinate and oversee temporary Host support when required, • Work closely with internal teams to ensure seamless execution of in-store and external events across categories such as ready-to-wear and leather goods, • Maintain accurate and meaningful client records, with approximately 20% of the role focused on data input and CRM hygiene, • Remain highly visible on the shop floor, engaging directly with clients and building long-term relationships Requirements • A highly client-centric professional with a natural ability to connect, host, and anticipate client needs, • A strong people manager with experience leading and motivating small teams, • A refined individual with a genuine interest in art, culture, and luxury craftsmanship, • Backgrounds from department management or client-facing leadership roles are welcomed, particularly those seeking a more experience-led direction, • Comfortable balancing human interaction with light administrative and CRM responsibilities, • Not suited to candidates from purely back-of-house or numbers-driven CRM roles, • A true people person who thrives in a customer-facing, service-led environment To apply, please send your CV to or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted. We look forward to hearing from you!