Head of product jobs in United Kingdom

We are fun, social , cosy small cafe in the heart of the Bruntsfield. We do take coffee and food seriously. COMB is a family run business that loved by locals, regulars and people of Edinburgh. Our people come for a coffee and stay for a chat. What you'll be doing As a head barista you will be the coffee master of the Comb. Your extensive knowledge about specialty coffee will help you to lead the team, make product orders and drive sales through the roof. You will be also providing excellent customer service in our cosy café. Responsibilities - Teach others about efficient workflow, the perfect espresso shot and acing their latte art. - Assist general manager with scheduling , rotas, stock management and inventory. - Maintain cleanliness and sanitisation standards at all times. Ensure a clean, safe, fully operational coffee station ans serving kitchen. - Create new recipes and make outstanding coffee. Show off your latte art - get creative! - Provide exceptional customer service by engaging with patrons in a friendly manner Experience Required Skills: - Knowledge of food safety regulations - Proficiency in basic maths for cash handling - Strong time management skills Nice-to-Have Skills: - Previous experience in a similar role. - Join our small and friendly team and be part of a vibrant café environment where you can showcase your barista skills while delivering top-notch service to our locals and regulars. - What we are looking for - We are looking for head baristas with passion and experience within the specialty coffee industry. The diary to accommodate full time flexible shifts and a background using manual espresso machines and dialling grinders. - Job Types: Full-time, Permanent - Pay: £12 per hour - Expected hours: 32 – 48 per week - Additional pay: - Performance bonus - Tips - Benefits: - Company pension - Discounted or free food - Employee discount - Store discount - Schedule: - 8 hour shift - Day shift - Experience: - Barista experience: 1 year (preferred) - Hospitality: 1 year (preferred) - customer service: 1 year (preferred) - Work Location: In person - Expected start date: 01/02/2025

The Cheese Bar are looking for a talented Head Chef to join and lead the Back of House team at our floating haven of cheese - The Cheese Barge - in Paddington Central. We’re an extremely passionate, creative and determined team, with an eye for detail and a strong focus on the customer experience. If you’re passionate about British produce, have a strong understanding of the London restaurant scene, and love cheese as much as we do, we want to hear from you. We’re looking for a dynamic and creative Head Chef to lead and inspire our team and work alongside the Executive Chef to come up with interesting and exciting dishes centred around British cheese. Full training on cheeses is provided, including industry recognised qualifications through the Academy of Cheese, as well as a range of benefits. Duties include: Running service, overseeing the day-to-day running of the kitchen, and leading and motivating the BOH team. Preparing and serving our menu to a high standard, as per Company specs where applicable, training junior staff on new dishes and SOPs where necessary. Working on menu development, management and implementation of costings, managing food purchasing and storage including liaising with suppliers. Maintaining positive relationships and workflow within BOH team, and between FOH & BOH. Continuously improve product knowledge and understanding of Company ethos, training junior staff where necessary. Maintaining the highest food hygiene and H&S standards within the business and promoting a positive perception of the company at all times, both internally and externally. A strong knowledge of flavours and palate, with 2-3 years' experience working as a Head or Sous chef in a good calibre of restaurant. An awareness of British Cheese, with an interest to learn and develop a deeper understanding of it as well as a strong understanding of the London restaurant scene, seasonality and British produce. You should be creative, driven and passionate, with the ability to manage and motivate a team. The ideal candidate would have an excellent work ethic, organisation and communication skills and be friendly and approachable.

We are an Italian family run business whose passion is to dedicate ourselves in making authentic and high quality homemade Italian recipes; we are looking for a full-time head waiter/waitress position with experience in hospitality and customer service with the following duties: -Provide excellent customer services -Always strive towards best customer satisfactiction -Greet customers and present menus -Make suggestions based on their preferences -Take and serve food/drinks orders -Up-sell when appropriate -Arrange table settings -Keep tables clean and tidy at all times -Check products for quality -Deliver checks and collect payments -Cooperate and communicate with all serving ar kitchen staff -Adhere to all relevant health department rules/ regulations and all customer service guidelines

Job Description: We are seeking an enthusiastic and experienced Team Leader . You will fully support and assist the Store Manager and Assistant Manager making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about helping to manage a busy store. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! Key Responsibilities: - Leadership & Team Management: - Support the Store Manager & Assistant Manager in leading your team to consistently deliver exceptional customer service - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Act as the Manager on Duty in the absence of the Store Manager and Shift Manager responsible for the smooth running of the shop, managing the team and raising any issues. ** Operational Management:** - Support the Store Manager & Shift Manager in all aspects of store operations, including staffing and inventory management - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. Sales & Financial Performance: - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices ** Skills & Experience:** - Proven experience as a Team Leader/Supervisor, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. ** Benefits:** - Competitive hourly rate: £13.00 per hour - Opportunities for career advancement and professional development. - Complimentary meal during full shifts. - Generous employee discounts. - Referral programme with potential to earn up to £250. - Company pension. - 28 days of holiday. - Eligibility for the Store Bonus Scheme. - A dynamic, supportive, and fun work environment. - Recognition programmes such as “Champion of the Month.” Other Details: - Experience: Required. - Languages: English required. - Employment: Full-time. - Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. - Hourly rate: £13.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

Il Bistrotto is a fresh and exciting Italian dining concept opening soon in Chelsea, London. We are dedicated to offering authentic Italian cuisine with a Mediterranean twist, featuring carefully sourced regional products that celebrate the rich and diverse flavours of Italy and not only. We are looking for an experienced and passionate HEAD CHEF to lead our kitchen team. You will have the opportunity to develop and execute a vibrant, seasonally driven menu, manage daily kitchen operations, and maintain the high standards that define Il Bistrotto. Key Responsibilities: - Design, execute, and evolve a menu that celebrates Italian regional cuisine with Mediterranean influences. - Source high-quality, authentic ingredients to bring our culinary vision to life. - Manage kitchen operations, including ordering, scheduling, and team leadership. - Ensure food quality, consistency, and presentation meet Il Bistrotto’s standards Maintain kitchen hygiene, health, and safety standards. Ideal Candidate: - Proven experience in Italian or Mediterranean cuisine. - Strong leadership skills and experience managing a kitchen team. - Creative flair for crafting menus that honour tradition while introducing a modern touch. - Committed to excellence, with a passion for food. If you’re ready to bring your culinary talent to Chelsea and join us on this exciting journey, we’d love to hear from you. Contact me today to help us make Il Bistrotto a destination for exceptional Italian dining!

We are looking for an enthusiastic and passionate manager to lead our small team at Base Face Pizza in Putney. We are proud of our service and every pizza presented to our amazing customers. We are looking for someone who will lead by example, has drive for personal and business success, as well as a positive attitude! The role will include: Overseeing daily operations of restaurant, managing inventory, ensuring customers satisfaction Getting involved and improving daily front of house operations Ensuring that team members have positive attitude, they are treated fairly and can rely on management for support Developing and implementing strategies that would improve the overall performance Ensure the business is compliant with food safety regulations Hire and train new members of the team and provide ongoing support to the current staff Monitor cleanliness across FOH and kitchen Handle enquiries, complaints and dealing with feedback efficiently Manage budgets and costs What is required? Experience in leadership role in hospitality environment Strong knowledge on food safety and production processes to support the regulations Excellent communication and interpersonal skills Ability to problem-solve and make decisions independently Organisation and attention to detail Ability to work flexible hours(including weekends and public holidays) Benefits: -Tronc -Employee discount -Free pizza and drink on shift

Cubitt House are the operators of eight luxury pubs and restaurants situated in Zone 1 London. We pride ourselves on both the quality of our produce and service as well as our environments both for our teams and customers alike. We are looking for experienced and passionate Head Bartenders to join our sites across London, someone who will embody our values, our people and what we have to offer. We want you to be our Bar Managers of tomorrow as we look to grow and expand as a group. We are a group focused on people and progression. We put a lot of time an effort in creating an incredible menu for our guests but know its our people who create an incredible experience and long term brand. Why come work with us? - Up to 50% off dining in all our restaurants. - Free to use Perkbox- Including discounts on our favourite brands, yoga classes and access to counselling and well being support - Training and development - Supportive Maternity before and after your child is born - Inclusive work environment and support groups - Length of service rewards - Refer a friend rewards - Supplier Trips - Career Development, following in the footsteps of many of the Cubitt Family that are growing with us. - Company Socials, Family dinners, Quiz nights, 5 a side football etc. Who we are looking for? - Someone who is full time and flexible. No specific days off. - Cellar Management - Highly competent in Stock takes - Ability to train and develop your team to reach their full potential. - A positive attitude, looking to enjoy their work and enjoy the products we offer and the team they work with. - At least 2 years experience in a similar role. - Ambition, we will train, listen and support any team member at Cubitt House. What we need from you is a desire to grow with us. - Last but not least, a desire to deliver the best experience for our all guests within the group. - You will need to have or be getting a NI number and proof of their eligibility to work within the UK.

We are looking for a Cafe Supervisor who thrives in a fast-paced environment, has a passion for high-quality coffee, and enjoys leading a dynamic team. Our supervisors embody excellent leadership, product knowledge, attention to detail, efficiency, and cleanliness. Most importantly, they are approachable, engaging, and fun to work with. As a cafe supervisor, you'll bring experience in managing high-volume environments, ensuring team efficiency, and delivering exceptional customer experiences. You’ll lead by example, serving quality coffee while mentoring and supporting your team. The Ideal Candidate Will Have: At least 1 year of experience in a specialty coffee environment. Strong leadership skills with a positive, confident, and open-minded attitude. Excellent communication skills and the ability to motivate and inspire a team. A proactive approach to problem-solving and decision-making. High-volume coffee experience and the ability to maintain quality under pressure. Customer service experience, with a focus on creating memorable experiences. Strong organizational skills and the ability to manage shifts effectively. Availability to work weekends. We Offer: Comprehensive training to grow your leadership and coffee knowledge. Opportunities for career progression within a growing company. Supportive work environment focused on professional development. Paid meals and drinks during your shifts. If you're excited about brewing amazing coffee, leading a team, and delivering exceptional customer service, we’d love to hear from you! Please send us a bit about yourself and your experience.

The Cheese Bar is looking for a capable Chef de Partie/Pizza Chef to join the BOH team at RIND ~ Pizza, Cheese & Wine, our latest opening at The Courtyard Dairy near Settle, North Yorkshire. Full address: Crows Nest Barn, Austwick LA2 8AS. We’re dedicated to celebrating the best in British Cheese, working closely with cheesemakers and producers from all around the country. RIND offers British cheese-topped pizzas, cheese boards and baked cheeses, with the menu revolving around a wood-fired oven at the heart of the restaurant – all seasonal and made with the best quality produce. We’re an extremely passionate, creative, and determined team, with an eye for detail and a strong focus on the customer experience. If you’re passionate about hospitality and love cheese and pizza as much as we do, we want to hear from you. You'll work under our Head Chef to prepare and serve our menu. Full training on cheeses is provided in collaboration with The Courtyard Dairy, including industry recognised qualifications through the Academy of Cheese and regular visits to local cheesemakers an producers. Professional development opportunities are available within the company for those who show initiative. Key Responsibilities: - Overseeing your section, preparing and serving our menu to a high standard. - Continuously enhance your knowledge of our products and our company ethos. - Maintain the highest food hygiene and Health & Safety standards within the business. - Benefits: - 28 Days of Annual Leave - Monthly British Cheese Box - Regular Producer Visits - Complimentary Staff Food - 50% off Meals at any of our restaurants (for you and up to 3 guests) - Full training and tastings, including the opportunity to earn Academy of Cheese qualifications - Requirements: - Pizza-making experience desired - Minimum 1 year experience working in a kitchen - An awareness of British Cheese, with an interest to learn and develop a deeper understanding of it - An understanding of seasonality and British produce - Excellent work ethic, organisation and communication skills - Positive, approachable and humble

WHO YOU ARE: - Someone passionate about cooking with a strong knowledge of Italian cuisine and an excellent eye for detail. - A respectful and thoughtful professional who is punctual and has a strong work ethic, driven by high standards and who consistently shows the best example of conduct. - A team player and leader with good communication skills, who is enthusiastic about teaching and passing on their knowledge, but also open to learning from others. - A competent and energetic cook who is comfortable with all sections of the kitchen, and is a fast learner if there are any areas which need improvement. - Someone creative and organised with good time management and multitasking skills, and the ability to work well under pressure. YOU MUST HAVE: - 3+ years’ experience as a sous chef or chef. 2+ years’ experience with Italian cuisine. Good level of oral proficiency in English and/ or Italian language. Familiarity with industry best practices. Any food specific education or certification an advantage. TASKS INCLUDE: - Prepare, cook, and present food in line with the required standards of Sapore Vero. - Supporting the company in developing new menus & weekly specials. - Monitor food production to ensure consistent quality of portion size. - Take ownership of the kitchen management in the absence of the Head Chef. - Follow relevant hygiene and health & safety guidelines. - Organise food, supplies, and utensils within the kitchen and in the fridges. - Stock control. - Following FIFO procedure to reduce waste of food stock. - Keep all designated areas in the kitchen clean and tidy before, during, and after the service accordingly with hygiene standards. - Check that appliance and fridges are at the required temperatures and properly closed before leaving. - Regularly clean and monitor kitchen appliances. - Work with the kitchen porter and pizza chefs to ensure the smooth running of service. - Coordinate take away orders with the pizza chef and floor staff to provide drivers with correct food. - Establish effective employee relations and maintain the highest level of professionalism, ethics, and attitude towards all guests, clients, and employees. - Any other duties as assigned related to this position.

🍽️ Exciting Opportunity! Full-Time Chef de Partie Wanted at Franco’s, Jermyn Street 🍽️ Join Head Chef Stefano Turconi and our fantastic Back of House team at Franco’s, located in Green Park, London! 💼 Why Join Franco’s Team? 💷 Competitive pay: £15 - £15 per hour or £37,500 - £39,500 annually + yearly bonus 🕒 Approx. 48 hours/week, Monday to Saturday (2 days off) with flexible shifts 🛑 Closed Sundays, 10 days off for Christmas, 4 days off during Easter, and Bank Holidays off 🌴 28 days holiday (including bank holidays) + extra days for long service 🎓 Ongoing training & development, including company-funded courses 📈 Career growth through the ‘Flow Hospitality’ platform and within both restaurants 🍽️ Free celebratory meal for two after passing probation 🎉 50% discount at both Franco’s and Wiltons restaurants 🩺 Company sickness pay & pension scheme 👕 Uniforms provided & laundered 🍝 Tasty meals during shifts 🎖️ Employee of the quarter/year awards 🎉 Annual staff party and “Recommend a Friend” scheme 👨‍🍳 About Franco’s Franco’s, one of London’s first Italian restaurants, has been serving delicious traditional and contemporary Italian cuisine since 1946. Nestled between Green Park and Piccadilly, Franco’s features a vibrant bar area, a main dining room, and a flexible basement space for Private Dining or additional seating. Managed by Jason Phillips (formerly of The Savoy, Avenue, and C London), Franco’s is open for breakfast, lunch, and dinner from Monday to Saturday and remains closed on Sundays. 🧑‍🍳 What You’ll Bring to the Team: 🍴 Previous experience as a Pasta Chef in high-volume settings (80-120 covers per service) 🧑‍🏫 Strong leadership, training, and delegation skills to manage your section and assist Demi Chef de Parties and Commis Chefs 💪 Positive attitude with motivation and commitment 🌍 Diverse culinary knowledge to elevate our team 💡 Creativity in crafting new recipes and dishes 🎯 Focus on maintaining top-quality food production, preparation, and presentation Right to work in the UK is required. Unfortunately, we are currently unable to offer sponsorship. If you haven’t heard back within 5 working days, your application may not have been successful.

Financial Reporting and Compliance Prepare and oversee the production of accurate monthly, quarterly, and annual financial statements. Ensure compliance with financial regulations, accounting standards (e.g., IFRS or GAAP), and tax laws. Conduct internal audits and support external audits. Develop and maintain financial policies and procedures. Budgeting and Forecasting Lead the annual budgeting process in collaboration with departmental managers. Monitor budgets and provide variance analysis, explaining significant deviations. Support long-term financial planning by preparing forecasts and scenario analyses. Team Management Supervise and mentor the accounts team, including Accounts Payable, Accounts Receivable, and General Ledger functions. Allocate responsibilities within the team to ensure efficient workflow and timely delivery of outputs. Train staff on financial systems and processes. Cash Flow and Financial Controls Oversee cash flow management to ensure liquidity and timely payment of obligations. Implement robust financial controls to safeguard company assets. Monitor and reconcile balance sheet accounts monthly. Stakeholder Engagement Collaborate with senior leadership to provide financial insights and advice. Liaise with external stakeholders such as auditors, banks, and tax authorities. Systems and Process Improvements Optimize accounting systems and processes to improve efficiency. Identify and address areas for cost savings and process improvements. Proficiency in financial software and data management tools such as SAP, SQL, Power BI, and Python coding is necessary. This expertise will help the candidate contribute to financial analytics, data visualization, and automation within the company's operations. Ability to develop and implement financial dashboards that integrate back-end financial data for real-time reporting and decision-making.

Job Description: Salon Manager cum Nail Creative Designer Location: Diamond Nails, 106 Shenley Rd, Borehamwood WD6 1EB Employment Type: Full-Time Diamond Nails is expanding, and we’re searching for a talented Salon Manager cum Nail Creative Designer to join our dream team. This dual-role position is key to our growth, combining operational leadership with artistic vision. You’ll oversee the daily running of our salon, provide exceptional client experiences, lead and develop a team of skilled professionals, and set creative trends that define our brand. Key Responsibilities: 1. Operations Management 2. Oversee the daily operations of the salon, ensuring smooth, efficient, and organized workflows. 3. Maintain high hygiene standards by monitoring cleanliness, ensuring adherence to health and safety regulations, and conducting regular checks. 4. Deliver outstanding customer service by cultivating a warm, professional, and luxurious client experience. 5. Address client inquiries, feedback, and complaints promptly and professionally to ensure satisfaction and loyalty. 6. Manage staff scheduling and client bookings to optimize operations and minimize wait times. 7. Track salon performance metrics, such as revenue, client retention, and staff productivity, and implement improvements where needed. 8. Staff Management 9. Create and manage staff schedules (rota) to ensure adequate coverage and efficient operations. 10. Oversee daily staff activities and provide clear direction to maintain high productivity and service quality. 11. Recruit, onboard, and train staff from basic manicure and pedicure techniques to advanced nail art and extensions. 12. Organize workshops and refresher training to keep the team updated on the latest techniques and trends. 13. Conduct regular performance evaluations, offering constructive feedback and encouraging growth. 14. Marketing and Promotion 15. Manage the salon’s Instagram page, posting engaging and visually appealing content to attract and retain followers. 16. Design and execute sound, targeted marketing campaigns to reach specific client groups, such as bridal parties, professionals, or seasonal events. 17. Plan in-salon promotions, loyalty programs, and collaborations to boost visibility and revenue. 18. Develop creative social media strategies to highlight the salon’s services, designs, and team expertise. 19. Nail Creative Direction 20. Design and develop on-trend nail styles, keeping Diamond Nails at the forefront of nail artistry. 21. Maintain a strong understanding of diverse nail techniques, including ombre, 3D nail art, marble effects, and seasonal or holiday-themed designs. 22. Evaluate past designs and build upon them to create a captivating and dynamic portfolio for the salon. 23. Collaborate with staff to brainstorm and innovate new nail art and techniques. 24. Offer seasonal and exclusive nail collections tailored to special events or trends. 25. Financial Management 26. Oversee the salon’s finances, including managing budgets, tracking expenses, and maximizing profitability. 27. Monitor daily sales, service revenue, and product retail performance. 28. Develop financial reports and provide insights to identify areas for growth and cost-saving opportunities. 29. Manage staff payroll, ensuring accuracy and timeliness. 30. Liaising with Suppliers 31. Build and maintain strong relationships with suppliers to ensure consistent, high-quality product availability. 32. Research and negotiate competitive pricing on products and tools. 33. Keep up to date with new product launches and innovations to incorporate into the salon’s offerings. 34. Monitor inventory levels and coordinate timely restocking to prevent shortages or overstocking. 35. Business Development 36. Identify and explore opportunities for expansion, whether through new locations or additional services. 37. Conduct market research to stay ahead of industry trends and client demands. 38. Work with stakeholders, including landlords and suppliers, to facilitate growth and negotiate partnerships. 39. Develop and implement strategies to increase the salon’s profitability and customer base. 40. Seek collaborations with beauty influencers, local businesses, and event organizers to enhance brand awareness. 41. Qualifications and Skills: 42. Proven experience in salon management or a similar leadership role in the beauty industry. 43. Expertise in nail care and advanced techniques, with a strong creative flair for design. 44. Excellent organizational and multitasking skills to manage both operational and creative responsibilities. 45. Strong leadership and communication skills, with the ability to inspire and manage a diverse team. 46. Exceptional customer service skills and the ability to build lasting client relationships. 47. Proficiency in social media management, particularly Instagram, and a knack for creating impactful marketing campaigns. 48. Familiarity with salon management software and adherence to hygiene and safety standards. 49. Financial acumen with experience managing budgets and tracking performance metrics. 50. What We Offer: 51. Competitive salary with performance-based incentives. 52. Opportunities for professional development and skill-building. 53. A supportive, collaborative work environment where creativity thrives. 54. The chance to make a significant impact on Diamond Nails’ growth and reputation.

Core Responsibilities Authenticity & Innovation Maintain the authentic flavors of traditional South Indian cuisine while introducing modern and creative twists to the dishes. Research regional recipes, forgotten techniques, and heirloom ingredients to design a menu that stands out. Should excel in traditional South Indian techniques like making perfect dosas, idlis, chutneys, sambars, and traditional sweets. Balance authenticity with innovative flair for an international audience. Innovate while staying rooted in the culinary heritage of South India. Experience in preparing a wide range of South Indian dishes, including lesser-known regional cuisines (e.g., Mangalorean, Chettinad, Udupi, konkan). Recipe Development: Develop and test recipes for new dishes, beverages, and desserts Ensure consistency and reproducibility of recipes Optimize recipes for large-scale production while preserving taste and quality. ** Ingredient Sourcing:** Identify and establish relationships with vendors who provide high-quality, authentic ingredients (e.g., native spices, fresh coconut, tamarind) Experiment with local and organic alternatives for sustainable cooking practices. ** Team Leadership:** Train and mentor kitchen staff on traditional and modern South Indian cooking techniques. Lead the team in handling high-pressure situations during peak service hours. ** Quality Control:** Regularly evaluate the taste, presentation, and portion size of dishes served to maintain consistency and quality. Implement a rigorous process for food safety and hygiene across the kitchen. ** Menu Customization:** Develop custom menus for festivals, corporate events, or seasonal specialties. Innovate within strict dietary restrictions (e.g., vegan, gluten-free versions of classics). ** Operational Efficiency:** Streamline kitchen operations for maximum efficiency without compromising the time-consuming methods traditional South Indian cuisine often requires. Balance cost control and profitability without sacrificing food quality. ** Brand Reputation:** Handle customer feedback constructively to continually improve the menu. ** Workload & Multitasking:** Handle the simultaneous management of kitchen logistics, new menu testing, and staff supervision. ** Crisis Management:** Quickly resolve any issues related to ingredients, kitchen equipment, or unexpected service demands. Handle complaints tactfully and ensure diners leave satisfied.

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

Head Chef & Sous Chef – High-End Gastro Pub, Hammersmith Are you passionate about fresh, seasonal ingredients and delivering exceptional dining experiences? We’re looking for both a Head Chef and a Sous Chef to join the kitchen team at our premium gastropub in Hammersmith. About Us This intimate, high-end gastropub is renowned for its focus on classic recipes, fresh ingredients, and seasonal menus. A smaller kitchen creates a tight-knit, collaborative environment where creativity and quality come first. The Roles We’re seeking culinary professionals who are dedicated to excellence and teamwork: Head Chef Full autonomy over menu creation and costing. Collaborate with the owners to develop and refine kitchen operations. Lead the kitchen team, fostering a positive and productive atmosphere. Sous Chef Work closely with the Head Chef to maintain exceptional food quality and consistency. Contribute ideas for seasonal menus and recipe development. Support the smooth running of the kitchen during busy service periods. What We’re Looking For Previous experience in a similar environment, such as high-end gastro pubs or fine dining. A passion for classic recipes and fresh, seasonal cooking. Strong leadership skills for the Head Chef role and a team-oriented mindset for the Sous Chef position. Compensation & Schedule Head Chef: £47,500 base salary + £7,500 service charge + performance bonus. Sous Chef: £40,000 base salary + £7,500 service charge + performance bonus. 48-hour workweek with flexibility to take some weekends off. Start Date: ASAP. Why Join Us? Be part of a small, dedicated team in a well-loved gastropub. Enjoy the opportunity to shape the menu and contribute to an outstanding dining experience. Collaborate with a supportive ownership team and like-minded professionals. Apply today to lead or support the kitchen at one of Hammersmith’s finest dining establishments!

About the job Company Description We are looking for a passionate Restaurant General Manager to be part of our team for The Hoxton, Shepherd’s Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush. Job Description What you'll do... Reporting to our Director of F&B you will be responsible to provide a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. Lead a large, dynamic FOH team Drive innovation and create a culture of service excellence Have a firm grip on the costs of the restaurant, from labour through to always striving to find efficient solutions whilst maintaining the quality and integrity of the product Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you for leadership. Qualifications What we're looking for… Ideally 2+ year experience in a similar Restaurant Manager role in a busy, bustling environment Proven track record managing a large FOH team A true passion for service whilst maintaining the integrity of our brand standards Managerial skills to achieve budgeted KPI’s in labour, COS% and OPEX Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together, we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information Whats in it for you.... Competitive salary 25 days holiday (plus bank holidays), pension and life insurance Hox Hero and Nifty fifty rewards for going the extra mile and living our values Food on us during your shift Enjoy a free night at The Hoxton and a meal for two when you first start with us Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Time off to volunteer with one of our partner charities An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! Pay if forward, refer a friend and get a bonus on us Department: F&B Management The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

We are seeking a passionate and outgoing Brand Ambassador to represent our brand and engage with customers in a meaningful way. In this role, you’ll play a key part in promoting our products and services, increasing brand recognition, and developing strong customer connections. If you’re a people-oriented individual with great communication abilities and a dedication to customer service, this is your chance to thrive in an exciting, fast-paced environment. Core Responsibilities: Lead door-to-door sales initiatives to promote our products and services Establish and maintain solid customer relationships with tailored interactions. Consistently meet or exceed sales targets and contribute to team achievements. Provide in-depth product information and recommend solutions that address customer needs. Serve as a professional brand ambassador, embodying company values. Qualifications: Excellent communication and interpersonal skills. Motivated by goals and success. Positive, proactive attitude with a strong drive to succeed. Ability to work autonomously while collaborating effectively within a team. Why Join Our Team? Be part of a competitive and rewarding growth environment. Collaborate with a team that values creativity, customer satisfaction, and performance. Competitive pay with incentives based on your performance. If you’re ready to take on a rewarding challenge and help us build long-term relationships with customers, we’d love to have you onboard. Bring your enthusiasm, drive, and communication skills to our team as we continue to grow and make a difference. Apply Now!

WRITE YOUR NEXT CHAPTER AT WAXY O’CONNOR’S IN LONDON’S WEST END London’s biggest and best Irish bar sells more Guinness at any other in the UK. The team here serve up a warm welcome with a distinct Irish accent. So, the vibe is laid back – except when we’re watching the big games in Rugby, Hurling and Gaelic Football or hosting a traditional music session. Our team are enthusiastic about sharing their love of all things Irish and building on our reputation for warm hospitality and traditional, wholesome food. If you share our passion and are up for the craic, you’ll be made most welcome too. ABOUT THE ROLE As Sous Chef you’ll work closely with the Head Chef to design and deliver menus that meet both customer satisfaction and our bottom line. This will include placing orders, helping to minimise wastage and serving up consistently high-quality dishes. You’ll also help to recruit, train and develop the kitchen team, ensuring skills are up to date and opportunities for development are taken advantage of. WE ARE PROUD TO OFFER: - Some of the best Career Growth Opportunities in the industry. - Flexible Shift Patterns – to fit around the other important things in life. - A Competitive and Progressive salary - A monthly variable share of the venue service charge, paid through a Tronc scheme in line with the Tipping Act 2023. 100% of our Service Charge goes to our employees and is distributed in its entirety on a monthly basis. The lower figure is the hourly salary and the higher figure is the average hourly income across a year including tronc distribution for the role advertised. - Wage Stream – giving you direct access to your wages when you need them. - Private Medical Cover on completion of one year’s service. - Access to Professional Mental Health Resources and an Employee Assistance Programme on completion of one year's service. - 28 days paid Holiday per annum, inclusive of Bank Holidays. - 25% Discount at all Glendola Leisure Venues. - Annual Staff Events - Opportunities to innovate and contribute to the growth of your business GLENDOLA LEISURE GROUP - A LEADING FAMILY-OWNED PRIVATE HOSPITALITY COMPANY Glendola Leisure operates many different bars, pubs and restaurants across the UK in London, Glasgow, Belfast & Edinburgh. In your City, you will be part of a small team supported by our wider group and open to all the opportunities that come with that. What we all share as part of the Glendola Family is a passion for our customers, being experts in our products, providing exceptional service and a commitment to being better every day. If you can offer friendliness, a ‘can-do’ attitude and willingness to become an expert in your products and want a role that is as individual are you are then you’re the one for us. It is time you stopped going to work and started coming to life. Are you ready to be part of one of the hospitality industry’s biggest success stories? – It’s time to apply.

We have an exciting opportunity for a motivated Head Waiter/Waitress to join our passionate team at The Fat Crab, located in Alexandra avenue Harrow HA2 9EF. The Fat Crab in Harrow, we are specialising in seafood !!!! Our opening hours: Tuesday – Friday 16.00-23.00 Saturday 12,30-23.00 Sunday 12.30-22.00 Closed on Mondays. What you do as Manager : You pride yourself on having excellent product knowledge and going the extra mile to create memorable guest experiences. You’re confident to run and supervise, cleaning, taking orders, answering phone and managing bookings. You thrive on teamwork and support colleagues to guarantee guests always have a fully positive dining experience. You’re keen to use your interpersonal skills, energy, and passion for food to ensure the highest standards and performance targets are constantly achieved. We are ideally looking for candidates who: Have previous experience working within a restaurant. environment. This is and full-time opportunity and must be age of 18 or over. you need to be available to work on weekends and evenings. If you have a love for hospitality, a passion for creating memorable guests’ experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you.

We are currently seeking a Pizza Chef who possesses a genuine affinity for Italian cuisine and culture, particularly a passion for hospitality and hosting. "O'Ver restaurant currently operates in London Bridge and Piccadilly Circus, with an additional venue forthcoming." WHAT WE ARE LOOKING FOR: Demonstrated experience in a similar role Strong and great knowledge about Italian Product, Ingredient & Culture Ability to fulfill guest requests with aplomb Fluency in English, both spoken and written Exemplary interpersonal skills Effective communication abilities with guests and colleagues across various departments Capacity to execute tasks promptly, adhering to managerial deadlines Authentic passion for hospitality and hosting ** WHAT YOU WILL DO:** Manage your section Follow direction of the head pizza chef Work with the dough and pre-impasto Food preparations Working on busy shift behind the pizzeria Make sure you following company Standards Efficiently oversee busy service periods Execute tasks with precision while multitasking effectively BENEFITS: Competitive salary 50% discount on all purchases (including beverages) at our restaurants post-probation Well-being program offering complimentary yoga, Pilates, and gym classes Introduction to a start scheme and 28 days of annual leave Staff meals and 28 days of paid annual leave Birthday leave Access to training programs and internal competitions Participation in the Employee of the Month O'Ver Hero scheme Bonus scheme based on length of service Join our team if you crave a challenge, and remember: "EAT TO BE HAPPY"

Sous Chef – Italian Restaurant Kings Cross Located in the heart of Kings Cross is our all-day dining eatery Spagnoletti. Our Italian inspired restaurant aims to create quality dishes from humble ingredients that honour the authentic Italian cuisine, while also demonstrating the creativity and distinctive style of Spagnoletti and our new Chef Patron, Adam Simmonds. As one of the nations culinary talents, Simmonds is bringing to Spagnoletti the unmatchable skills gained from working under Raymond Blanc at Le Manoir aux Quat’Saisons, as well as expertise and knowledge acquired at his first Michelin Star restaurant Ynshir Hall along with his second at Adam Simmonds at Danesfield House. We are looking for an experienced Sous Chef, a well organised & strong person, experienced with Italian cuisine and capable to deal with high volume, to work alongside Simmonds and the team. The Sous will need to be able to maintain the smooth running of the kitchen alongside the Head Chef following instructions from Chef Patron. We are looking for someone on a Senior Level experienced within the role in a similar environment for at least 2/3 years - it is essential to be experienced with fresh & seasonal produce, pasta making, and have a stable career path, to be considered. The ideal candidate will: · Ensure the consistent smooth running of the back of house department. · Develop a menu alongside the Head Chef and Chef Patron. · Ensure effective control of stock purchasing, receipt, storage, preparation, and service with regard to quality, quantity, and safety. · Maintaining a high level of food quality and production. · Ensure that the food operations are controlled in a manner that reaches the desired cost of sales and maximising potential and optimising resources. · Ensuring the security of all foods, chemicals, and equipment by maintaining procedures laid down by the Health and Safety Policy. · Organise orders. · Complete the staff rotas. · Ensure all Training & Development is completed together with health & safety regulations. If you are looking for a forward thinking, contemporary, and genuine company, then look no further. Apply now to begin your journey with us.

Sales Supervisor job responsibilities: Supervise the sales activities and other assistants to ensure smooth workflow. Lead, support, and inspire the sales team to meet performance goals and deliver exceptional customer service. Provide exceptional customer service, resolving queries and concerns promptly. Monitor stock levels and oversee product displays to maintain a well-organised store. Assist in achieving sales targets and increase store profitability. Handle cash transactions, manage the till, and ensure accurate reporting. Address customer feedback to improve the shopping experience.

Opportunities have arisen within Vanda’s Kitchen for Chefs and Sous Chefs. Experience is a must Vanda’s Kitchen is a catering company in the city of London that sells products on various platforms with a shop also for breakfast and lunch. The job will provide a good hourly rate aligned to experience, lunch provided. Some activities will include ·Preparation and Cook of Orders from various platforms ·Preparation and Cook of Bespoke Client Meals ·Ordering of Goods when required with Head Chef ·Label and Box goods ready for delivery ·Take part in relevant cleaning activities as production progresses ·Stock checks (food and labels) on a regular basis