Are you a business? Hire head of product candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Our client is a leading chemical manufacture, specialising in producing thermoplastic products and exports them globally. Location: This Head of Quality position is located in Durham, UK. The Role
Are you an experienced head of trading and risk looking for a new and exciting opportunity? If so ... The ideal candidate will possess a strong background in energy trading, risk managed product ...
They are currently looking to appoint a Head of Enterprise Architecture, a role which will proactively and holistically guide the leadership team, Systems managers, product owners and various ...
Head of Operations - Regulated Financial Services To be based Yorkshire or North East, hybrid ... Monitor and provide regular reporting and MI on team performance and team members productivity ...
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Head of SalesMiddlesborough, North Yorkshire (with hybrid working) The CompanyGreenbank is a ... products and services.Our unwavering commitment to customer satisfaction and our dedication to ...
Responsibilities of the Head of Enterprise Architecture include ... Lead the leadership team, Systems managers, product owners and various distributed delivery teams ...
They are known for their market leading quality, range of products, innovation, and customer service standards. The team are rapidly expanding and are looking for a Head of Ecommerce to head up the ...
With in-house television production, a dominant position in the crafting industry, and a highly visible founder, Crafters Companion is a content powerhouse. As Head of Social Media, you will be ...
He/she runs the P&L of his/her entire product line, this responsibility being shared with the ... Initiates and manages global product launches (in alignment with Global Launch Management Head in ...
... production, safety and environmental benefits are looking to add a Senior Embedded Software Engineer to the team! What they do With a head count of nearly 400 people globally, they build unique and ...
To support the Head of Finance and Vice Principal (Finance and Registry) by producing accurate and timely financial information and analysis for the production of the group management accounts pack
The purpose of the role is to assist the Head of Enterprise & Credit Risk maintain an effective end ... production of dashboards / outputs * Ongoing development of the Bank's credit risk appetite ...
... of R&D technicians in the lab. * Overseeing day-to-day lab activities while reporting to head or R ... Assistance in the implementation of production processes. * Collaboration in the creation and ...
... of products and fabrics. Once manufactured, we will send the product out ready to install at a time ... From a Business Development Manager, Local Account Manager and head office support. As a Local ...
RoleReporting into the Head of Supply Chain, the customer service manager will be responsible for ... likes of production, internal sales and external sales. * Handling escalations from external ...
... products.Responsibiilities will include: · Be responsible for managing own workload and attend ... the Head of Paraplanning to assist in recommendations for the reports · To use the standard ...
The role will be remote, with UK wide travel and will report into the Head of Sales Operations ... Own the product management of P&A portfolio in line with market intelligence. Person Specification
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