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We are looking for a dynamic Plant Buyer to join our team at Head Office. This is an exciting opportunity to play a key role in developing and managing our seasonal plant category, ensuring high quality products and excellent customer experience. Key Responsibilities: • Develop and manage the seasonal plant category, aligning with business objectives to drive sales, manage stock, and maintain margin., • Build and maintain strong relationships with suppliers across the UK and Europe, negotiating to balance value for money with product quality., • Plan and manage seasonal delivery schedules, ensuring compliance with plant import regulations and domestic requirements, while minimizing wastage., • Respond to seasonal demand, identify risks, and implement solutions to maintain availability and sales., • Monitor market trends, customer needs, competitor activity, and product innovations; analyse sales data and recommend range improvements., • Create promotional plans for the yearly calendar and collaborate with marketing teams to deliver them., • Proven retail buying experience, ideally with seasonal or perishable products., • Strong negotiation, commercial, and analytical skills., • Ability to recognize trends, forecast seasonal demand, and analyse data., • Excellent organisation, communication, and attention to detail., • Positive, proactive attitude; able to thrive in a fast-paced environment., • Proficient in IT and data management, including Microsoft Office., • Comfortable working independently and as part of a team., • Collaborative team culture with opportunities to innovate and make an impact., • Professional development and career progression., • Employee discounts across a wide range of products., • Competitive salary, holiday entitlement, and pension., • Flexible starting hours with potential for hybrid working. JTRA1_UKTJ

We are looking for a dynamic Plant Buyer to join our team at Head Office. This is an exciting opportunity to play a key role in developing and managing our seasonal plant category, ensuring high quality products and excellent customer experience. Key Responsibilities: * Develop and manage the seasonal plant category, aligning with business objectives to drive sales, manage stock, and maintain margin. * Build and maintain strong relationships with suppliers across the UK and Europe, negotiating to balance value for money with product quality. * Plan and manage seasonal delivery schedules, ensuring compliance with plant import regulations and domestic requirements, while minimizing wastage. * Respond to seasonal demand, identify risks, and implement solutions to maintain availability and sales. * Monitor market trends, customer needs, competitor activity, and product innovations; analyse sales data and recommend range improvements. * Create promotional plans for the yearly calendar and collaborate with marketing teams to deliver them. * Support wider garden projects, integrating the Plant category with other areas of the business. Person Specification: * Proven retail buying experience, ideally with seasonal or perishable products. * Strong negotiation, commercial, and analytical skills. * Ability to recognize trends, forecast seasonal demand, and analyse data. * Excellent organisation, comm...

Job Description The Hub Manager is responsible for the day-to-day leadership of a FSSW hub, ensuring safe, efficient, and compliant operations that maximise the volume of surplus food received, stored, and distributed to our Community Food Members (CFMs). This includes managing a mixed team of staff, FareChance employability participants and volunteers in their operational tasks, maintaining high operational and health & safety standards, and collaborating with colleagues across food & logistics, compliance, and community engagement. Key Responsibilities 1. Operational Management - Oversee and manage the safe and efficient daily operation of the hub, ensuring essential tasks are completed to a high standard. - Ensure the hub is appropriately set up to meet Key Performance Indicators and goods in and deliveries out, working closely with the Head of Operations. - Use FareShare UK (FSUK)’s digital stock system to manage product movements and maintain stock accuracy. Lead weekly stock takes and investigate discrepancies in collaboration with the compliance and food teams. - Oversee the smooth intake and dispatch of food, liaising with food donors, FSUK, transport providers, and partners. Ensure food deliveries meet acceptance criteria and report any quality issues promptly. - Ensure the Hub Operations team maintain positive relationships with CFMs, ensuring high standards of service and communication. - Play an active role in identifying solutions to operational challenges, in collaboration with the food, membership and volunteer teams. - Coordinate and manage external contractors for maintenance and repairs. - Provide procurement support to secure value for money on consumables and equipment. - With support from the wider FSSW team, meet food waste KPIs to ensure that we effectively maximise food redistribution to CFMs. - Ensure adequate stock of operational supplies and equipment to support daily operations. - Responsible for the Hub Operations controllable costs budget. Oversee the management of on-site petty cash in line with financial controls. - Work with the Head of Operations to improve systems and integrate new processes to support growth and efficiency. - Carry out analysis of the fleet and its equipment including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Work with the Fleet Coordinator to ensure the on-site vehicle fleet is well maintained, roadworthy and compliant. - Contribute to delivery of the Operations Strategy, including key developments for FSSW. - Carry out other duties as required to support the successful running of the hub. 2. Team Management - Provide strong day-to-day leadership to a diverse team of staff and volunteers. Delegate tasks, give regular feedback, and maintain an open, inclusive working environment. - Manage, supervise, and develop Line Reports, including performance management, appraisals, and training. - Support effective recruitment and onboarding processes, ensuring appropriate support and shift cover. Identify shortfalls in rota cover and respond in effective and timely manner. - Work with temporary staffing agencies to arrange short term hire drivers, when necessary. - Collaborate with the Head of Operations and Volunteer Team to ensure effective volunteer induction and ongoing training. Support the Volunteer Manager in the delivery of corporate volunteer days. - Register and onboard new drivers by delivering volunteer and staff driving assessments and agency driver inductions. - Foster a positive and productive team culture in line with FareShare South West values. 3. FareChance Employability Programme - Support the delivery of the FareChance programme by overseeing and supervising participants during operational tasks, ensuring they are actively engaged and contributing to the hub operations team. - Ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams. - Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive. - Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence. - Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches. - Collaborate with the volunteer and employability team to ensure effective communication around support needs and progress. 4. Health & Safety (H&S) and Compliance - Lead and manage safe, efficient, and compliant day-to-day operations of the Hub, ensuring all staff, volunteers, and FareChance participants follow health, safety, and food safety procedures at all times. - Act as the on-site accountable manager for operational safety, including overseeing food handling, storage, vehicle use, manual handling, and equipment compliance. - Champion a positive safety culture, modelling safe working practices and encouraging team members and participants to work safely and report hazards or incidents promptly. - Oversee the supervision, training, and development of FareChance participants, ensuring they are supported to carry out operational tasks safely, build confidence, and develop skills. - Maintain accurate records of health & safety activity, training, audits, risk assessments, incidents, and corrective actions, ensuring timely follow-up. - Ensure the Hub complies with FareShare HACCP Food Safety Manual, Warehouse Manual, and all relevant legislation and audit standards. - Lead on operational audits, internal checks, and reporting to the Head of Operations, ensuring continuous improvement in compliance and safety. - Manage volunteers and staff effectively by delegating tasks, providing clear instructions, and maintaining a positive, inclusive, and productive environment. 5. Quality Assurance and Continuous Improvement - Lead on-site delivery of any compliance-related changes introduced by FSUK, ensuring they are followed through to completion and embedded in practice. - Manage and enhance compliance of the hub premises in line with FareShare’s minimum operating standards and expectations for operational efficiency. - Work with others to identify and implement improvements to systems, processes and workflows. - Ensure operational audits and assessments are carried out, actions are followed up, and improvement plans delivered. - Collaborate cross-functionally with other teams to support service development and innovation. Person Specification Essential - Proven experience in warehouse or logistics operations, with responsibility for delivery of KPIs. - Strong working knowledge of health & safety legislation and risk management within a warehouse setting and able to champion a safety-first culture while enabling productivity. - Experience of and confidence in working with clear procedures and compliance requirements such as food safety, hygiene, and auditing processes. - Can demonstrate supportive, motivational, proactive and structured team leadership, including recruitment, supervision, and performance management. - Experience of working in a fast-paced, dynamic environment with the ability to manage multiple priorities and respond in a calm, solutions-focused way under pressure. - Competency in stock control systems and inventory management (e.g. digital stock systems such as GLADYS or similar). - Clear and confident communicator, both written and verbal, with experience of cross-team and stakeholder communication. - Able to demonstrate good judgement and decision-making, including escalating issues appropriately. - Physically able to carry out the role, including manual handling and operating in warehouse conditions. - Comfortable using basic IT tools (e.g. Microsoft Teams, email, online documents). - Full UK driving licence, Forklift truck operator’s qualification (or willing to train as an essential part of the role) Desirable - Formal training or certification in health & safety, manual handling, or food hygiene. - Experience of working in a charitable, volunteer-led, or community-based organisation. - Experience of route planning and/or vehicle logistics coordination. - Experience of working within a regulated or audited environment - Experience contributing to or delivering change initiatives. Attributes & Values - Committed to FareShare South West’s work to fight hunger and tackle food waste - Strong team player who supports collaboration and mutual accountability. - Organised and methodical, with strong attention to detail. - Reliable, consistent, and takes pride in maintaining high standards. - Acts with integrity and openness; willing to learn from feedback and take responsibility. - Enjoys being hands-on and actively involved in operational delivery. Behaviours - Leads by example and motivates others through positive, proactive behaviour. - Calm and solutions-focused in challenging situations. - Values and supports diversity and inclusion across the team. - Communicates with respect and clarity, adapting style to suit audience. - Champions a safety-first culture while enabling productivity. - Embraces change and drives continuous improvement. - Confident working within clear procedures and standards. Additional Information - Role may involve some manual handling; training will be provided. - Enhanced DBS check required.

Our client is a fast-moving e-commerce business operating at the cutting edge of their sector. A digitally-led retailer with a high-volume, multi-SKU product range and a loyal, growing customer base. They are a genuinely people-first business, with a collaborative culture and a well-established marketing function. Due to maternity leave, they are now seeking an experienced Head of Retention Marketing to step in and lead the retention function on a fixed term basis. This is a high-impact role covering a close-knit team of six, with responsibility for email, SMS, loyalty, social media, creative and campaigns, all delivered entirely in-house. THE HEAD OF RETENTION MARKETING ROLE RESPONSIBILITIES WILL INCLUDE: Leading and managing a team of six across retention, loyalty, email, SMS, social media, creative and campaigns Owning and evolving the customer retention strategy, with a focus on repeat purchase, loyalty and lifecycle marketing Analysing customer data to identify engagement opportunities, churn risks and intervention points Overseeing the performance of Klaviyo (email/CRM) and Yotpo (loyalty) with full vendor support available Providing regular reporting and insights to the wider Brand and Marketing leadership team Maintaining a culture of data-led decision making and continuous improvement within the team THE IDEAL HEAD OF RETENTION MARKETING WILL HAVE: 5+ years' experience in retention marketing, ideally within a B2C, e-commerce or high-volume retail environment Proven team leadership skills — this team is performing well and needs someone who will protect and nurture that culture Strong analytical ability — comfortable working with customer data to inform strategy and drive decisions Experience of email/CRM platforms (Klaviyo experience is a bonus, though not essential) A hands-on, collaborative approach with the credibility to influence at senior level Availability to commit to an FTC starting ideally in early April 2025 WHY JOIN THIS BUSINESS AS THEIR HEAD OF RETENTION MARKETING? 9-day fortnight — a full day off every other Friday, with no reduction in salary. Hybrid working with 2 days in the office each week Modern, open-plan offices with free parking, an on-site canteen, café and games area A high-performing team that is already in great shape Armstrong Lloyd is a marketing specialist recruitment services provider. We specialise in placing marketing professionals across a range of sectors and have a variety of similar roles available. We offer a personal service that will give you the best possible outcome in the recruitment process

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