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Head of Digital Delivery | Norwich (Min 2 Days per week in office) | Permanent or Contract We’re seeking a Head of Digital Delivery to join Pikl at a pivotal stage of growth. About the Role Reporting to the CTO, the Head of Digital Delivery is responsible for translating strategy into execution, ensuring that our product and engineering teams consistently deliver high-quality outcomes at pace. While the CTO defines direction, architecture, and long-term vision, you will own the operational engine that brings that vision to life. You will lead a high-performing product and engineering function, driving clarity, accountability, and predictable delivery across the roadmap. This role combines delivery excellence, team leadership, and commercial alignment. You will play a key part in scaling our technology capability, embedding modern delivery practices, and ensuring that technology is a true driver of business performance. Key Responsibilities Delivery Leadership & Execution • Own end-to-end delivery of the technology roadmap, turning strategic priorities into clear plans, milestones, and measurable outcomes, • Establish and run a high-performance delivery operating cadence (including 4DX principles: WIGs, lead measures, scoreboards, and accountability rhythms), • Ensure predictable, high-quality delivery with continuous improvement in speed, reliability, and output, • Act as the primary escalation point for delivery risks, dependencies, and cross-functional trade-offs Team Leadership & Organisation Scaling • Lead, develop, and scale the product and engineering organisation, including product managers, engineering managers, and delivery leads, • Build a high-performance culture focused on ownership, accountability, collaboration, and continuous improvement, • Coach and develop managers and senior individual contributors, strengthening leadership capability across the function, • Partner with the CTO on organisational design, workforce planning, and hiring strategy Standards, Quality & Technical Excellence • Establish and uphold best practices across SDLC, code quality, testing, observability, and incident management, • Partner with engineering leadership to ensure systems are scalable, secure, and maintainable, • Drive the adoption of modern development practices (Agile, DevOps, CI/CD) and tooling, • Champion the effective use of AI-assisted development tools to improve productivity, quality, and team output Performance & Commercial Alignment • Define and track key delivery and engineering metrics, including throughput, velocity, defect rates, lead time, and team health, • Ensure delivery priorities are tightly aligned to business and commercial outcomes, • Work closely with stakeholders across underwriting, claims, distribution, operations, and finance to balance speed, cost, and value, • Contribute to budget planning and ensure efficient use of engineering resources and tooling Governance, Risk & Compliance • Ensure technology delivery meets all regulatory, compliance, and security requirements within the insurance sector, • Embed robust governance and risk management practices across delivery Executive Partnership • Act as a trusted deputy to the CTO, representing the technology function in executive discussions, vendor relationships, and board-level updates, • Provide clear, data-driven visibility of delivery performance, risks, and progress About You • Significant experience in technology delivery roles, including leadership of both product and engineering teams, • Proven ability to lead and scale high-performing teams (typically 10–25 people) in fast-paced environments, • Strong track record of owning and delivering technology roadmaps, release cycles, and cross-team initiatives, • Experience working within the insurance sector (carrier, MGA, broker, or insurtech), with understanding of core systems and processes, • Hands-on experience implementing modern SDLC practices (Agile, DevOps, CI/CD) and product management frameworks, • Demonstrated experience integrating AI tools (e.g. Copilot, Cursor, Claude Code) to enhance development productivity and quality, • Strong leadership skills, with experience managing managers and senior individual contributors, • Ability to operate as a trusted #2, executing autonomously while maintaining alignment with senior leadership, • Excellent stakeholder management skills, with the ability to balance technical, commercial, and operational priorities, • Experience working in regulated environments and ensuring compliance within technology delivery We're moving quickly and are particularly keen to speak to candidates that can join immediately or on short notice - either on a contract or permanent basis. About Pikl Pikl is on a mission to enable the growth of digital marketplaces, starting with vacation rentals. We design and deliver insurance-enabled solutions that help platforms, property managers and owners unlock new revenue and deliver better customer experiences. Founded in 2016, we began by protecting individual hosts and homeowners with specialist holiday-let cover. That experience now powers our insurance-enabled products, which increase participation, lift conversion and drive revenue across the marketplace value chain: platforms, homeowners and guests. With offices in Norwich and London, and plans for international expansion, we work with some of the most recognised brands in travel as well as major insurance aggregators. Our Values At Pikl, our values are the foundation on which our success is built. They guide how we work together, how we make decisions for customers and colleagues, and what we recognise and reward. Possibility We think big and are fearless in turning challenges into opportunities. We stay curious, test ideas and learn quickly. People We put people first, building relationships rooted in empathy and trust. We respect, include, and learn from one another. We celebrate progress. Progress We unlock growth opportunities for our customers and each other yet make it our personal responsibility to own actions and see them through. Why work at Pikl • Flexible working conditions, access to an incredible in-person working space, • Support from an awarding-winning CEO & Founder, • Annual holiday entitlement of 28 days plus bank holidays, • 35 hour working week, • Death in service scheme, • Access to wellbeing services, • Training and development opportunities, • Social events

Product Manager | Tech4Good | £65-70k | Remote (with 4 days a month in Norwich) We have an exciting opportunity for a Product Manager to join a Tech4Good company delivering IoT-based products that make a meaningful difference in the care sector. The Product Manager will own the full product lifecycle, leading new product development and taking responsibility for existing product lines, starting with understanding market need. Location: Remote (with 4 days a month in Norwich) Salary Package: £65–£70k + bonus Sponsorship: Not available The Product Manager will report into the Head of Product and liaise with hardware manufacturers and suppliers to inform product development. Products span hardware, software, IoT and wearables allowing people with declining health live fuller more independent lives. The Product Manager will: • Own the end-to-end product lifecycle, • Define product requirements and work closely with development teams to deliver customer-focused solutions, • Drive product enhancements, post-launch performance, and continuous improvement initiatives The Product Manager must have: • Experience in Telco/ IoT solutions e.g. electronic sensors, smart cars etc., • B2C/D2C experience and customer focused mindset, • Experience with hardware and software solutions e.g., IoT, electronic sensors, • Experience managing the full product lifecycle

Company Overview Lisa Angel Ltd is a thriving retail company that began with the vision of Lisa Angel, who transformed her passion for creativity into a successful business. With a mission to create products that accompany life's small moments of joy, we pride ourselves on our commitment to creativity, positivity, and care in everything we do. Job Purpose We’re looking for a curious, detail-oriented CRM Executive to help bring our customer communications to life. Your main role would be to align CRM activity with product launches, promotional campaigns, and trading initiatives. Using Klaviyo, you’ll deliver targeted communications while continuously testing, optimising, and improving. Alongside campaign focused emails, you will also roll out automated, personalised journeys that drive engagement, repeat purchases, and lifetime value. Alongside CRM, you will support our proprietary site lisaangel.co.uk and our wholesale site. Delivering on-site content in line with trading priorities and working on optimisations to continually improve conversion rates. Experience using measurement tools to analyse and provide recommendations. Key Responsibilities: • Email marketing best practices, including automation, segmentation and personalisation techniques, • Monitor and report on CRM performance (open rates, CTR, conversion, revenue per send), turning insights into clear, practical actions, • Strong copywriting skills, particularly for email content and subject lines, • Support the execution of product launches, drops, and seasonal campaigns onsite, • Assist with asset coordination, and alignment across paid, CRM, affiliates and onsite activity, • Attend events as required to assist with promotional activity, • Working in other areas of Lisa Angel, as necessary based on needs of the business The successful Ecommerce & CRM Executive will have the following attributes: • Be data-aware with analytical and problem-solving skills to interpret complex data and make informed decisions, • Strong organisational skills, able to manage a varied workload and meet deadlines, • Strong communication skills, • A positive and approachable manner with a ‘can do’ attitude, • Comfortable with working as part of a team and independently, • Able to use initiative and to problem-solve., • Demonstrate a commitment to equality, diversity and inclusivity Reports to: Head of Marketing Salary: £27 -£30k

Company Overview Lisa Angel Ltd is a thriving retail company that began with the vision of Lisa Angel, who transformed her passion for creativity into a successful business. With a mission to create products that accompany life's small moments of joy, we pride ourselves on our commitment to creativity, positivity, and care in everything we do. Job Purpose We’re looking for a curious, detail-oriented CRM Executive to help bring our customer communications to life. Your main role would be to align CRM activity with product launches, promotional campaigns, and trading initiatives. Using Klaviyo, you’ll deliver targeted communications while continuously testing, optimising, and improving. Alongside campaign focused emails, you will also roll out automated, personalised journeys that drive engagement, repeat purchases, and lifetime value. Alongside CRM, you will support our proprietary site lisaangel.co.uk and our wholesale site. Delivering on-site content in line with trading priorities and working on optimisations to continually improve conversion rates. Experience using measurement tools to analyse and provide recommendations. Key Responsibilities: • Email marketing best practices, including automation, segmentation and personalisation techniques, • Monitor and report on CRM performance (open rates, CTR, conversion, revenue per send), turning insights into clear, practical actions, • Strong copywriting skills, particularly for email content and subject lines, • Support the execution of product launches, drops, and seasonal campaigns onsite, • Assist with asset coordination, and alignment across paid, CRM, affiliates and onsite activity, • Attend events as required to assist with promotional activity, • Working in other areas of Lisa Angel, as necessary based on needs of the business The successful Ecommerce & CRM Executive will have the following attributes: • Be data-aware with analytical and problem-solving skills to interpret complex data and make informed decisions, • Strong organisational skills, able to manage a varied workload and meet deadlines, • Strong communication skills, • A positive and approachable manner with a ‘can do’ attitude, • Comfortable with working as part of a team and independently, • Able to use initiative and to problem-solve., • Demonstrate a commitment to equality, diversity and inclusivity Reports to: Head of Marketing Salary: £27 -£30k

Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you dont feel you tick every box, wed still genuinely love to hear from you. Take the helm of the entire marketing engine at Nottingham Building Society and shape the future of an ambitious, purpose driven brand. You will set the vision for growth, customer value and marketing impact, transforming bold commercial goals into powerful marketing outcomes. Leading expert channel teams and cross functional collaborators, you will modernise marketing with cutting edge data, AI, personalisation and seamless omnichannel experiences. Poised as the successor to the CMO, you will operate with enterprise-wide influence, creative courage and sharp commercial instinct, building a high performing, future fit marketing organisation that drives revenue, margin and long term growth. This is your opportunity to define what great looks like and elevate NBS to its next era. Heres a taste of what you will be doing as a Head of Marketing at Nottingham Building Society: • Enterprise & Commercial Leadership Own the marketing strategy, investment decisions and commercial outcomes, influencing product, pricing and distribution through insight., • Growth & Performance Deliver full funnel growth across all channels, ensuring activity drives acquisition, engagement, loyalty and commercial value., • Brand & Creativity Lead brand positioning and governance while driving creative excellence and insight led storytelling., • Customer & Brand Advocacy Represent marketing priorities at senior forums and shape enterprise wide strategy., • Data, Digital & AI Capability Build future fit capability across first party data, AI, automation, personalisation and connected omnichannel experiences., • Measurement & Optimisation Set the measurement framework and performance rhythms to enable real time optimisation and clear ROI., • Matrix & People Leadership Lead and develop a high performing team, aligning channel experts and partners behind shared goals., • Risk & Governance Ensure regulatory compliance, Consumer Duty, data privacy and strong controls across all marketing activity. About you: • Strategic & Commercial Acumen Skilled in enterprise level strategy, value creation, P&L drivers, investment allocation and ROI., • Marketing Excellence Deep expertise in, proposition development, go to market launches, full funnel growth, CRM and lifecycle marketing., • Data, Digital & AI Fluency Strong command of first party data strategy, segmentation, experimentation and AI or automation for personalisation and optimisation., • Matrix & Executive Leadership Confident influencing at Exec level, aligning cross functional teams, setting clear measures and driving accountability., • Creative & Storytelling Leadership Able to lead distinctive brand building, insight driven storytelling and high craft creative standards., • Change & Transformation Capability Experienced in operating model redesign, capability building and improving processes and governance., • Proven Track Record Led multi-disciplinary marketing teams in regulated industries, delivered brand evolution, built always on data driven marketing, influenced ExCo or Board, and grown talent., • Values, Behaviours & Ways of Working Outcome focused, adaptable, customer obsessed, collaborative, values led; committed to inclusive marketing, clear operating rhythms and strong communication. Reward & Benefits: • Competitive Package : Fair salary benchmarked against market data, annual discretionary bonus, car allowance and 29 days holiday plus bank holidays., • Health & Wellbeing : Access to Bupa Private Medical , mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work., • Work-Life Balance : 35-hour working week for full-time roles, with flexibility to help you perform at your best., • Career Growth : Ongoing personal and professional development, well support your ambitions and help you grow your potential., • Inclusive Culture : Be part of a friendly, values-led team that genuinely cares about doing the right thing for colleagues and customers., • Giving Back : Use two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation., • Sustainability Focus : Join a business committed to reducing its carbon footprint and making a positive impact on the environment., • Free access to Octopus Money :Financial coaching & tools that help you plan, manage, and make the most of your money. Embracing Diversity Together: We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to creating an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

About the Role: We are seeking an experienced Head of Production to lead, manage, and optimise all manufacturing operations across our production facilities in a true make to order environment where customer service is critical to success. This is a pivotal leadership role with full accountability for ensuring products are manufactured safely, efficiently, on time, and to specification, while consistently meeting quality, cost, service, volume, objectives. Reporting into the Group Manufacturing & EHS Director, the Head of Production will be responsible for the end-to-end production process across the site, including extrusion, sealed unit manufacturing, fabrication, assembly, glazing, finishing, and dispatch handover. Key Responsibilities: Production & Operational Leadership Lead and oversee all production activities to achieve agreed targets for Safety, People, Quality, Volume and Cost Develop and deliver production plans aligned to sales forecasts, installation schedules, and business priorities. Ensure manufacturing processes are robust, repeatable, and capable of consistently meeting customer and regulatory requirements. Partner with the Continuous Improvement team to: Drive lean manufacturing initiatives, waste reduction, and process optimisation. Support the introduction of new products, materials, equipment, and technologies. Support development of and ensure adherence to Standard Work Quality, Safety & Compliance Champion a strong health, safety, and environmental culture, ensuring full compliance with legal requirements, company policies, and best practice. Ensure all products are manufactured to specification, quality standards, and relevant industry accreditations. Work closely with Quality teams to reduce defects, rework, and customer complaints. People Leadership Lead, coach, and develop production management teams to build capability, accountability, and engagement. Drive effective performance management, succession planning, and skills development across the production workforce. Drive adherence to standard work in support of our Lean Manufacturing approach & goals Foster a positive, inclusive, and high-performance culture aligned to company values. Cross-Functional Collaboration Collaborate closely with Lean, Supply Chain, Planning, Logistics, Engineering, Maintenance, and HR to ensure seamless end-to-end delivery. Support business change initiatives, growth projects, and operational transformation programmes. Build and maintain effective working relationships with Union representatives. Reporting & Governance Monitor and report on key production KPIs, including output, efficiency, scrap, downtime, safety, and labour performance. Ensure accurate reporting, documentation, and adherence to internal governance requirements. Performance Measures & Accountability Achievement of production output, efficiency, and cost targets Health & Safety performance and compliance Product quality and right-first-time manufacture Labour productivity and employee engagement Delivery against production plans and lead times What We’re Looking For: A relevant manufacturing or engineering qualification, or equivalent operational experience within a complex manufacturing environment. Strong knowledge of manufacturing operations, ideally within windows, doors, or building products Proven experience in production planning, labour optimisation, and capacity management Confident use of production KPIs, reporting tools, and ERP/MRP Strong IT skills, including Excel and production reporting systems Senior production leadership experience within a manufacturing environment Experience managing large, shift-based workforces who thrives on the Gemba and in developing people Demonstrated success in driving operational improvement and cultural change Experience working in unionised environments Based at manufacturing site(s), with regular onsite presence required Flexibility to support shift patterns and operational requirements Willingness to travel occasionally between sites or to suppliers Strong negotiation skills and a results-driven mindset Desirable: Degree or professional qualification in Manufacturing, Engineering, Operations, or Business Management Lean / Six Sigma or continuous improvement accreditation Experience of UKG Why Join Us? Highly Competitive Salary Package 33 days Holiday (inclusive of bank holidays) Generous Car Allowance Private Healthcare Bonus Scheme Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Generous Employee Product Purchase Discount Scheme Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Life Assurance of up to 4 x basic salary (subject to qualifying criteria) Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Candidates for the Head of Product / Product Director / VP Product role must have:. Head of Product / Product Director / VP Product. Head of Product / Product Director / VP Product.

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