Customer service director jobs in United Kingdom - Page 2

Lead Management Consultant - Fire, Health & Safety (CertIOSH) Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations predominantly within the Residential and Commercial Property Sector, for over 30 years. Our goal is to deliver a measurable benefits for our clients through innovation, partnership and customer success practices. QUOODA® is our Operational Risk, Compliance and Safety software platform. Simple to implement and fully adaptable to meet your organisations evolving future demands. Our refreshingly different approach results in high long-term client satisfaction. Our approach is grounded in real-world experience, deep in thinking about multi-dimensional challenges, collaborative in partnering with clients and pragmatic in thought leadership about what matters most in the sector. About the Role If you have a passion for driving success and thrive in a dynamic environment where solving complex client problems is of greatest importance, we want you to join our team. This is not just an opportunity to work strategically with mid-to-large clients on their safety programs, but to truly make a difference and have a positive impact on their success. As a senior member of our Customer Success Team, you will report into the Director of Risk and Compliance, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will work alongside a group of dedicated professionals who are equally committed to continuous improvement and driving change. In this role, your ability to provide innovative solutions and troubleshoot effectively will be critical. You will have the autonomy to lead and manage external relationships while also being the hub of our internal operations. Your role will be pivotal in exceeding client expectation and driving their success. If you are ready to take on the challenge of solving complex client problems, come from a background within residential and Commercial Property, driving success, and making a real difference, we invite you to join our team and be part of our journey towards excellence. Key Responsibilities Include: • Implement client projects and programmes with high-level advocacy, • Designing management reports and predictive analytics for clients., • Create customer success by managing and reviewing a highly configurable digital software enterprise platform., • Undertake gap analysis of processes for improvement and better management of our clients systems., • Identify and implement client initiatives and new ways of working., • Prepare and document technical requirements, proposals, schedules and client interactions., • Preparation of scopes and methodologies including liaison with technical team and the clients., • Respond to technical concerns and problems, ensuring smooth implementation and ongoing management., • Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required., • Adopting the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive, • Providing decision support to clients: strategically as well as on day-to-day matters, • Creating compelling presentations to communicate ideas, plans, reporting tools and software user journeys, • Working with the software support team to achieve clients operational and strategic goals, • Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management. You will have: • Qualifications in H&S and fire safety, including membership of a recognised industry body e.g, CMIOSH or MIIRSM or working towards (minimum Cert IOSH), • A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes, • An ability to convey information and simplify it for clients, • An ability to learn new topics quickly, • A passion to succeed, and a love of winning, • Drive to build successful client portfolios and deliver the Gold Standard of service and solutions, • At least 5 years’ experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level, helping them to make the right decisions and supporting them with execution, • 2 years’ experience in an in-house role would be advantageous "to walk in a client's shoes", • Experience with taking a requirement and preparing a proposal through to brief across complex assignments Apply now; Join our team and take your career to new heights in a company that values your talent and fosters a growth mindset in a supportive environment. Apply now and be a part of our success story! We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice. No one will receive less favourable treatment or be discriminated irrespective of the following protected characteristics: Age, disability, gender reassignment (and identity), marriage and civil partnership status, pregnancy and maternity, race (including colour, nationality, ethnic or national origins), religion or belief, sex (formerly gender) and sexual orientation.

We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities. What you’ll be doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply. • Directly line manage any assigned staff which may include Property Managers, Property Coordinators and any onsite staff, • Responding to incoming client and resident enquiries quickly, and ensuring regular feedback of outstanding issues is provided, • Manage all aspects of health, safety and compliance, • Conduct regular site inspections, • Manage contractors to deliver a high quality of service that is value for money at our developments, • Set accurate budgets for the developments in your portfolio, • Attending resident meetings on site, sometimes outside of office hours at a time to suit our clients, • Taking ownership of client relationship management on each of the sites within their portfolio, • Deliver excellent customer service through professionalism and strong technical knowledge, • Be a contact point for property managers in the team to help with complex property issues, • Be actively involved in department projects and contribute to business improvements, • Deliver training session to the team, • Contribute to the strategic delivery targets for the business, • Respond to all enquiries in line with our Centrick Customer Service Charter, • To support with the day to day running of the department in line with Director guidance, • Able to proactively manage the team to success, spot issues and solve them, • Able to delegate effectively and coach team members to achieve their goals, • Proficient IT user, able to use MS packages as well as a range of internal systems, • Experience of working in a similar role is essential, • Time to Recharge: 25 days’ holiday plus bank holidays, • Future Security: Enhanced pension scheme based on role, • Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards, • Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support, • Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most, • Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most, • Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally, • Mental Health Support: 24/7 mental health services, • Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way, • Giving Back: One volunteer day annually to support a charity or cause close to your heart

Member Experience Manager - National £75k plus bonus London/Hybrid Our client is seeking a Member Experience Manager to lead and elevate the in-club experience, driving member growth, engagement, and retention. This role is central to delivering a consistent, high-quality member journey and ensuring club teams bring the brand promise to life. The Role You will own the end-to-end in-club member experience—from first visit through to long-term retention—ensuring service standards, staff capability, and product adoption deliver meaningful member outcomes. Working cross-functionally with Marketing, Operations, Learning & Development, and Franchise teams (both locally and internationally), you will embed best practices and drive consistency across the network. Key Responsibilities Lead Member Experience • Own all in-club touchpoints from tour through to retention, • Improve tour quality, conversion, onboarding, and cancellation-to-save performance, • Deliver a best-in-class member induction and onboarding experience, • Lead rollout and adoption of approved in-club products and services, • Support new product launches and pilots, • Train teams to confidently deliver and promote products, • Create and embed scalable playbooks across key member journeys, • Ensure consistency across clubs and alignment with global best practice, • Design and deliver engaging training programmes for club teams, • Improve staff capability in service delivery, equipment knowledge, and member engagement, • Partner with presale teams to maximise conversion and member experience, • Coach and support club teams through in-club visits, • Embed a culture focused on member outcomes and meaningful interactions, • Monitor member feedback (OSAT) and identify trends, • Translate insights into actionable improvements, • Increased member growth and retention, • Improved tour conversion and onboarding adoption, • Higher product utilisation rates, • Strong experience in customer experience, operations, or multi-site environments, • Excellent communication, training, and stakeholder management skills, • Data-driven with the ability to turn insights into action, • Hands-on, collaborative, and highly organised, • Passionate about delivering exceptional customer experiences We are here to support recruitment in the fitness industry and have produced videos on CV writing, interview preparation, guides to fitness jobs and many more that can be seen on our blogs or on our YouTube channel, click on a couple of examples below to check them out. Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process. Videos CV Writing - Interview Preparation - Find many more at - Blogs Interview Prep - Why Work in Fitness -

18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/ Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations., • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations., • Drive program execution aligned with business transformation goals., • Establish and maintain program governance frameworks. Scaled Agile Delivery Management • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile)., • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams., • Facilitate:, • Program Increment (PI) Planning, • Sprint Reviews, • Release Planning, • Retrospectives, • Ensure cross-team dependencies are managed effectively. Multi-Vendor Management • Manage delivery across multiple vendors, system integrators, and internal teams., • Ensure alignment across vendors on:, • Delivery timelines, • Quality standards, • Architecture guidelines, • Resolve vendor conflicts and manage collaboration frameworks. Stakeholder Management • Act as the primary interface between business leadership, IT leadership, and vendor teams., • Provide regular program updates to executive stakeholders., • Manage stakeholder expectations and drive alignment on priorities. Financial & Commercial Management • Manage program budgets, cost tracking, and financial forecasting., • Ensure program delivery within approved budgets and contractual agreements., • Track vendor deliverables, milestones, and payment milestones. Risk & Dependency Management • Identify and mitigate program-level risks and issues., • Manage cross-workstream dependencies., • Establish proactive risk management frameworks. Governance & Reporting • Establish strong program governance models including:, • Steering Committee meetings, • Program management office (PMO) reporting, • Delivery dashboards, • Track KPIs such as:, • Delivery milestones, • Velocity and throughput, • Program risks, • Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: • IT Service Management (ITSM), • IT Operations Management (ITOM), • Configuration Management Database (CMDB), • Telecom Service Operations Management (TSOM), • Telecom Service Management (TSM) Required Qualifications Experience • 18+ years of experience in IT / Digital Transformation programs, • 10+ years managing large enterprise programs, • Experience managing large telecom or enterprise platform programs, • Proven experience managing multi-vendor global delivery teams Program & Delivery Skills Strong experience in: • Large-scale program management, • Scaled Agile frameworks (SAFe preferred), • Managing Agile Release Trains, • Enterprise transformation programs, • Global delivery models ServiceNow Knowledge Strong understanding of ServiceNow platform capabilities, especially: • ITSM, • ITOM, • CMDB, • TSOM, • TSM Preferred Certifications • SAFe Program Consultant (SPC) or SAFe Agilist, • PMP (Project Management Professional), • PRINCE2, • ServiceNow certifications, • ITIL Certification Leadership Competencies • Strategic thinking and program governance, • Executive stakeholder communication, • Conflict resolution and negotiation, • Vendor management expertise, • Risk management and decision-making, • Ability to lead large distributed teams Key Success Metrics • Successful delivery of ServiceNow transformation roadmap, • Program delivered on time, within scope, and within budget, • High stakeholder satisfaction, • Effective multi-vendor collaboration, • Improved telecom operational efficiency

Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation ALTEN Ltd is looking for a Senior Project Manager to join our IT Business in London, UK - hybrid set up, mix of office/client site/remote. The position to be considered for a solution of the group (Methods) The role: Within the Technical Direction, the Senior Project Manager will manage a team of engineers responsible for the execution and delivery of packages of work ranging from single resources in Time and Materials to large (teams of 50+ consultants) outcomes-based scopes of work. This includes responsibility for ensuring project activities are undertaken in accordance with the agreed quality, cost and delivery thresholds, and that they comply with customer requirements. Main Duties and responsibilities: Customer Management • Acts as the primary point of contact for the customer at work‑package level, • Prepares and leads Project Review, Technical Review, and other required customer meetings under delegation from the Project Director, • Ensures clear, effective communication with customers and internal stakeholders Team management • Proactively monitors progress, workload, and resource utilisation. Leads recovery plans where needed., • Contributes to team selection and validates resource adequacy (where delegated), • Identifies resource needs and collaborates with the Project Director to ensure appropriate capability and capacity, • Integrates new team members and ensures skills, training, and capability align with project needs, • Maintains an up‑to‑date skills matrix and training catalogue with relevant Competency Centres, • Contributes to career management process for consultants via the Competency Centres Project/Delivery Management • Delivers the work package in line with the ALTEN Delivery Framework, • Manages resources, performance, risks, issues, and service continuity, • Owns financial performance, including cost control, change management, billing accuracy, and performance tracking, • Ensures delivery meets schedule, quality, cost, and social value expectations (where applicable), • Maintains accurate project documentation, case studies, KPIs, and delivery evidence, • Identifies improvement opportunities and ensures timely escalation of issues, • Delegates tasks appropriately while retaining accountability for critical outcomes Internal • Reports delivery progress, forecasts, and project performance metrics, • Supports internal governance and monthly project reviews, • Ensures health, safety, security, and compliance requirements are understood and applied, • Identifies infrastructure, tooling, and working environment needs Note: Other duties may be assigned from time to time Experience required: • Bachelor's or master's degree in Engineering, • 6+ years of experience as Technical Lead, Project Manager, Delivery Manager or integrated project Leadin a relevant industry, • Technical Project Management background: estimation, project planning, risk management, and budget management, • Must have knowledge of IT in Public sector, • Demonstrable experience in coaching and leading teams globally, and managing autonomously relevant projects, being impactful in client meetings, • Experience working independently, being result oriented, having an entrepreneurial mindset, and strong communication and interpersonal skills in stakeholder management and natural leadership Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We're inviting candidates with 6-13years of relevant experience to apply for this role. Please see our other openings for roles requiring 0-6 years and 13+ years experience.

One of the UK's most recognised consumer brands is at a genuine inflection point in how it approaches design — and they need a Head of Design to help lead that shift. For years, the business has been brilliant at launching new products. Now the focus has turned: the CEO-level priority is making those products genuinely world-class for the millions of customers who use them every day. Design has a bigger seat at the table than ever before — and this role is central to that. The Head of Design will lead a multi-disciplinary team of Product Designers, Content Designers, and Service Designers — owning the end-to-end digital customer experience across app and web. You'll work closely with Product, Technology, and senior CX leaders to shape long-term strategy and raise the bar on design quality across the organisation. This is a hands-on leadership role. You'll define the vision, build the culture and be accountable for both the quality of output and its measurable impact on customers and the business. The Head of Design will have: • Strong design leadership and strategy experience at leading consumer brands, • Built and managed high performing teams of product designers and ideally other types of designers too e.g. service designers or content designers, • Delivered measurable impact, • A data driven approach, • Ability to manage senior stakeholders, • Candidates could come from any consumer sector e.g. retail, ecommerce, finance, media, entertainment, gaming, etc., • Candidates could come from roles such as Head of Product Design, Director of Design, Product Design Director, etc. This is a great opportunity for a Head of Design to join a household name brand and drive real change that impacts millions of customers. Head of Design £110-140k + bonus + benefits London / hybrid

Are you an ambitious and high energy Operations Director seeking a challenging new role? Reporting to the Managing Director of the Southern Solutions business in the UK, the role holder will develop and lead operational excellence and best business practice, optimising our clients service(s) and value offering to customers to achieve performance targets. You will bring innovation, leadership, clear financial focus and growth and ensure a high-performance culture within your remit. This is a visible role supporting a variety of divisions requiring strong leadership in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required. About the Role This role will support the hard services part of our clients business with a focus on engineering. The role holder will possess excellent leadership and motivational skills to create a high performing team and will coach and develop team members to achieve their potential and will have an inspiring and engaging management style. Ensure full compliance with Industry Standards, relevant employment legislation and Company procedures & policies. Always Maintain an absolute focus on Health and Safety ensuring a safe working environment and full compliance with health and safety legislation. Key Responsibilities • Oversee day to day operations of role portfolio., • Develop and implement process improvements to enhance service quality and efficiency., • Experience in the cleaning, associated services and integrated services market within the sector is essential., • Proven experience in a senior operational management role managing multi service lines, multiple sites and people. · A relevant Business Degree, experience to similar level or equivalent. · Proven experience in senior leadership role in an appropriate field. Strong cleaning background essential. Must be highly strategic with focus areas on profitability & growth and customer value & retention, · Knowledge of multiple operational functions including finance, customer service, operations and people management. · A successful track record of operating at a strategic level, building strong client relationships and value-based management. Due to the multi-site visits , the successful candidate must be West of London not East. Excellent salary up to £110k, car allowance and attractive bonus package.

Associate / Associate Director: Property & Asset Management (Hybrid) Mixed-Use Commercial Portfolio | Central London (West End) Leading Real Estate Consultancy Package: Competitive Salary + Bonus + Healthcare + Enhanced Pension + Benefits The Opportunity We are partnering with a long established and highly regarded real estate consultancy headquartered in the heart of London’s West End. Due to continued growth and strong performance, the firm is expanding its Property & Asset Management advisory team with two strategic hires. This is an excellent opportunity for commercially minded surveyors with a strong property management background who are looking to broaden their exposure into asset management. You will join a high performing team and take ownership of a prime, mixed-use commercial portfolios. This unique goes far beyond traditional, reactive commercial property management. The Role Working across best-in-class Central London assets, you will engage directly with occupiers and clients, playing a key role in driving asset performance and value. Key Responsibilities: • Manage day-to-day operations across a commercial property portfolio, • Lead service charge budgeting, reconciliation, and financial control (RICS aligned), • Act as a primary point of contact for occupiers, clients, and stakeholders, • Drive occupier engagement and enhance customer experience, • Support and deliver asset management initiatives and value-add strategies, • Manage lease events including rent reviews, renewals, and assignments, • Oversee health & safety in collaboration with facilities management teams, • Conduct regular site inspections and attend client meetings, • Contribute to wider business initiatives and cross-team collaboration About You • MRICS qualified (or equivalent experience at Senior Surveyor / Associate Director level), • Strong background in commercial property management (Central London experience preferred), • Proven experience managing service charge budgets and multi-let assets, • Exposure to asset management or a strong desire to develop in this area, • Commercially aware, proactive, and solutions-focused, • Detail oriented with a hands-on approach Why Join? • Join a highly profitable and respected partnership, • Be part of a collaborative, high performing team, • Gain exposure to prime Central London assets, • Develop hands-on asset management and full client ownership experience, • Clear progression pathway to Director / Partner level, • Opportunity to enhance your personal brand and earning potential If you are a commercial property professional seeking broader asset management exposure, we would be keen to speak with you. Apply now or contact directly for a confidential discussion:

General Manager – Leisure Centre London Salary: circa £50,000 + benefits We are seeking an experienced and dynamic General Manager to lead a large, multi-faceted leisure centre in London. This is a fantastic opportunity to take the helm of a vibrant community hub, overseeing a diverse facility that includes a swimming pool, fitness gym, group exercise studios, and a wide-ranging programme of wellbeing activities. At the heart of our organisation is a strong commitment to health, wellbeing, and community engagement. We are looking for a leader who shares these values and can inspire both their team and the local community. The Role As General Manager, you will have full operational and commercial responsibility for the site. You will lead a large, multidisciplinary team, ensuring the highest standards of service delivery, health & safety, and customer experience. You will drive performance across all areas of the business, balancing financial sustainability with a genuine focus on community impact. Key Responsibilities • Provide strong leadership and direction to a large team across multiple departments, • Oversee day-to-day operations of the leisure centre, including pool, gym, and studios, • Drive commercial performance, membership growth, and retention, • Ensure exceptional customer experience and community engagement, • Maintain the highest standards of health, safety, and compliance, • Manage budgets, reporting, and overall site performance About You • Proven experience as a General Manager within a similar leisure, fitness, or multi-use facility, • Strong leadership skills with the ability to motivate and develop large teams, • Commercially astute with a track record of delivering results, • Passionate about health, wellbeing, and community-focused services, • Excellent organisational and communication skills, • A hands-on, proactive approach with the ability to manage a fast-paced environment What We Offer • Competitive salary of circa £50,000, • Comprehensive benefits package, • The opportunity to lead a flagship community-focused leisure facility, • A supportive organisation with wellbeing at its core, • Career development opportunities within a growing organisation If you are a driven and experienced leader ready to make a real impact in a community-focused environment, we would love to hear from you. Your recruiter for this role is Helen Horton, Account Director at Love Recruitment and can be contacted simply by applying for the role below. Helen and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs across industry from entry level to senior management. If keen to be considered please ‘Apply Now’.

Regional Director - 7 services West & South London, West Sussex & Kent Permanent Full Time – 40 hours per week Competitive Salary plus amazing Bupa Benefits including Bonus, £6k car allowance, up to 12% employer pension contribution & Private Health Care Do you want to work in a rewarding environment where you can truly make a difference each and everyday? Do you want to work in a fast paced team environment where no day is the same? What’s in it for you? The benefits include; • Annual management bonus scheme, • Car allowance & mileage, • Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance, • 33 days annual leave (inclusive of statutory bank holidays), • Comprehensive induction, on-going training and development to support your career prospects, • Discounted gym membership, free flu vaccine and discounts on Bupa dental care About the role • Leading a team of care home managers, you will give them all the support they need to deliver excellent customer service, high quality standards for our residents, and strong leadership for our people, • Working across all homes in your region, you will ensure each one provides high standards of customer care and services in line with company policy, customer expectations, service level agreements and current legislation, • You will manage home performance, conducting monthly reviews to drive key areas such as occupancy levels, commercial awareness, customer focus, quality standards, people management and hours management. You’ll also carry out monthly internal quality audits, ensuring external regulatory requirements and internal processes and procedures are followed, • It’s likely that a substantial amount of travel will be required, including occasional overnight stays and some evening commitments. What are we looking for in our Regional Directors? • A proven record of leading a successful portfolio of homes, inside the care sector., • A natural people person who enjoys building lasting professional relationships and demonstrating the value of collaboration, • An ability to quickly establish credibility and build rapport and trust amongst key stakeholders, • Evidence of successfully managing and delivering business KPIs, as well as developing and implementing strategies to drive growth within a complex business, • A demonstrable record of effective decision making, strategic thinking and project delivery. Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Role: Director of Project Delivery Location: East London (hybrid 4 days a week on-site, site visits across London as required) Salary: Up to £85k Reporting to: Chief Operating Officer The Company A renowned and growing marine transport and infrastructure operator is entering a new phase of modernisation and growth, with major capital projects underway across vessels, piers, and customer-facing environments. With a small senior team driving a wide variety of operational, construction and fleet-related upgrades, the business is now strengthening its project capability to ensure high-quality delivery across its portfolio. This is an opportunity to join a lean, focused leadership group where your work has a visible, city-wide impact. The Role We’re looking for a Director of Project Delivery to oversee the planning, governance and execution of major operational and capital projects. You’ll manage a Project Manager and Project Executive, working closely with the COO and wider senior leadership team to ensure the portfolio progresses on time, on budget and to the highest safety and operational standards. Projects span vessel upgrades (including new electric craft), pier construction and redevelopment, marine works, and broader infrastructure improvements - requiring someone comfortable leading delivery in complex, multi-stakeholder environments. This role suits someone confident operating at senior level while still maintaining a hands-on approach to delivery, risk management and contractor oversight. Key Responsibilities • Lead governance and oversight of the full project portfolio, ensuring alignment with organisational strategy, • Translate strategic goals into clear delivery plans, milestones and project controls, • Prioritise projects based on value, risk, operational impact and resourcing, • Monitor delivery against timelines and budgets, taking early action to resolve risks and bottlenecks, • Act as the senior point of contact for contractors, suppliers and delivery partners, ensuring compliance and performance, • Direct and support internal project teams, providing clarity, leadership and accountability, • Maintain rigorous governance frameworks, approvals processes, and change controls, • Collaborate closely with Finance, Operations and external partners to ensure accurate forecasting and resource alignment, • Lead operational readiness planning for new vessels, assets or sites coming into service, • Drive continuous improvement by applying lessons learned and performance insights to future delivery Skills & Experience • Significant project or programme delivery experience, ideally in transport, marine, infrastructure or public-sector environments, • Strong track record delivering complex capital projects over £5m, • Experience coordinating internal teams and external contractors in multi-disciplinary environments, • Comfortable managing construction-led workstreams, vessel or marine-related upgrades, or customer-facing infrastructure projects, • Proficient in recognised project methodologies (e.g. PRINCE2, MSP, Agile), • Strong commercial judgement with experience in vendor management and contract oversight, • Confident operating with senior stakeholders and executive leadership, • Calm, structured and pragmatic under pressure, with strong problem-solving skills Behaviours & Approach • Clear communicator who builds trust across technical and non-technical teams, • Strategic thinker who can also move quickly when operational issues arise, • Highly organised with strong attention to detail, • Comfortable navigating ambiguity and bringing structure to evolving situations, • Collaborative, steady under pressure, and confident leading others Location: Based at Head Office in East London with occasional travel to project sites across the city Working: hybrid, but mostly on site, 4 days a week Salary: £85k (DOE) We are an equal opportunity employer. We value inclusivity and diversity, believing it creates a better working world. We love to see applicants from all different backgrounds and hire based on skills and potential, not solely focusing on prior experience. Qualified applicants will receive consideration for employment without regard to age, disability, gender perception or identity, marital status, pregnancy or maternity, race or ethnicity, religion or belief, sex, or sexual orientation. If you require any accessibility support, please let us know how we can improve your experience.

A highly regarded and fast-growing real estate investment manager is looking to hire an Asset Manager to support the expansion of their multi-let logistics portfolio. This is a fantastic opportunity to join a well-capitalised platform with an outstanding track record in UK logistics real estate, working within a collaborative, entrepreneurial team on a portfolio that is central to the business’s growth strategy. The Role You’ll work alongside the Asset Manager Director and collaborate closely with internal teams and external consultants to: • Deliver end-to-end asset management across a dynamic, multi-let industrial portfolio, • Build strong occupier relationships to understand and support their operational needs, • Lead lease events including rent reviews, renewals, new lettings, and break options, • Identify and deliver refurbishment and redevelopment projects, • Contribute to strategic business planning and performance enhancement, • Engage in ESG initiatives and sustainability improvements, • Review and approve service charge budgets in partnership with property management, • Prepare and present reports to the Investment Committee What We’re Looking For • We’re looking for an ambitious and proactive individual, • MRICS qualification, with approx. 1–3 years’ PQE, • Experience in asset management ideally in the industrial/logistics sector, • A customer-facing mindset and confidence in managing tenant relationships, • Commercial acumen with strong negotiation and communication skills, • Interest in ESG and placemaking within real estate, • A team-oriented approach and ability to thrive in a fast-paced environment, • Full UK driving licence Why This Opportunity? • Be part of a key strategic growth area within a highly respected investment platform, • Exposure to a broad, varied portfolio with hands-on responsibility from day one, • A flat, collaborative team structure with real opportunity for development, • A company culture described as supportive, entrepreneurial, and engaged, • Based in central London, with hybrid working and flexible policies This role is being handled exclusively and confidentially.

Service Delivery Manager At KPMG Microsoft Business Solution we implement best in class solutions across the Microsoft technology stack. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Dynamics 365, Microsoft 365 and Azure range of products which enables us to deliver, powerful, connected business solutions that drive significant client value. As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team. Responsibilities: • Provide end to end ownership of customer service contracts, • Work across our ITIL based services, like problem and incident management, to deliver customer outcomes, • Coordinate effort and liaise between nearshore and offshore teams, • Ensure that an excellent service is being consistently delivered, and end customers consistently receive the contracted services, • Ensure effective management and process controls are in place, and escalation is effective where necessary, • Act as a point of contact and escalation for contracted end customers, • Build services relationships with customers, • Track performance of services and prepare reporting on SLAs & KPIs, • Produce regular management reports for customers and attend review meetings, • Provide analysis, feedback and actions based on trends, root cause analysis and other reports, • Manage service improvement plans, inclusive of formalized creation and ownership with end customers, • Take an active involvement in recruitment and team retention, • Participate in offering improvements and creation Requirements • Extensive service delivery management experience working within an IT Support/Managed Services environment - specifically in Microsoft Technology, • Good communication skills, with strong customer focus with the ability to operate at all contact levels including senior manager/director level, • Demonstrable problem-solving skills, • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues, • Organised and delivery focused, strong planning skills and process driven, • Superior time-management skills along with strong sense of urgency, • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels, • Able to work independently with minimal direction, • Experience in Microsoft Technology, • ITIL certified

The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization. The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset. Qualifications: • SHIPBOARD Employment type., • 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead., • Ability to speak additional languages, such as Spanish, French, Italian or German, is preferred, • Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods., • Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Essential duties and responsibilities: • Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts., • Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations., • Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged., • Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew., • Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals., • Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.

Job Title: Retail Training Manager Reporting to: Retail Director Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: As Retail Training Manager at ME+EM, you will lead the design and delivery of a best-in-class learning and development strategy across our UK and US retail stores. Reporting to the Retail & Customer Experience Director, you’ll play a pivotal role in shaping how our teams learn, grow and perform – ensuring every store delivers an exceptional ME+EM experience. This is a highly influential role focused on building capability, confidence and future leaders. You’ll create inspiring training programmes that support career progression, strengthen commercial performance and embed our service standards at every level of the business. You’ll thrive in this role if you’re passionate about retail, people development and luxury customer experience. With a background in fast-paced, client-centric environments, you bring the confidence to coach, influence and challenge teams positively. You’re creative, solutions-led and driven by excellence – and you’ll champion ME+EM’s values through everything you do. Responsibilities: • Develop and implement a learning & development strategy aligned with retail operational goals., • Create tailored learning solutions for store teams, covering product knowledge, service excellence and commercial awareness., • Design and deliver leadership development programmes for store management and high-potential talent., • Support internal career progression through training pathways and succession planning in partnership with Retail Area Managers and the Retail People Manager., • Collaborate closely with Retail Operations and the People Team to ensure consistent learning experiences across all locations., • Lead the creation of a Customer Playbook to define and embed the expected customer experience across teams., • Evaluate the impact of training programmes using KPIs and employee feedback to drive continuous improvement., • Champion inclusivity, equity and accessibility in all learning initiatives., • Manage third-party learning providers and digital learning platforms., • Enhance and deliver the retail onboarding and induction experience., • Organise and support workshops, meetings and panel discussions, including venue logistics, communications and materials., • Create and maintain a comprehensive training manual and resources for ‘train the trainer’ sessions., • Provide full administrative and logistical support for training programmes, including scheduling, attendance tracking, feedback collection and record keeping., • Be present during training sessions to support activities and workshops on the ground. Skills: • Proven experience in Learning & Development within a retail environment., • Confident delivering engaging training to both small and large groups., • Passionate about developing people at all levels., • Strong communicator who builds trust and credibility with retail teams., • Solution-focused with a creative, adaptable approach., • Resilient and comfortable working in a fast-paced, evolving retail environment., • A role model for inclusive leadership and equity., • Strong organisational and administrative skills., • Data-driven approach to evaluating learning effectiveness., • Knowledge of digital learning platforms and training tools., • An L&D qualification is desirable but not essential. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gend er, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Engineering Services Manager £70-80,000 Salary Facilities Management (Client-Side) Central London – SW11 Annual Bonus Private Healthcare Pension Scheme An industry leader within Property & Real Estate, operating across both commercial and residential sectors in both the UK and globally, have a requirement for an Engineering Services Manager to be based at one of their client accounts in the West London area. With the organisation managing a number of high profile commercial buildings across London & the UK, this position will be based at a prestigious mixed-use development in South West London area, comprising commercial office space, retail, R&D labs as well as a residential element. Reporting into Head of Technical services as well as working alongside the larger Property team, the role will help act as the conduit between senior stakeholders, tenants and the various FM service partners to deliver a best-in-class experience across the estate. Guideline base salary for this position is circa £70-80,000 depending on experience, with package comprising discretionary annual bonus, healthcare and pension scheme. Candidates will be fully qualified in either electrical or mechanical engineering, ideally having served a full apprenticeship, and with at least five years of managing Mechanical, Electrical and HVAC services within similar commercial environments as a contract or technical / engineering manager. This could be either for a similar managing agent, or on the FM service provider side. Along with core engineering qualifications, additional training such as IOSH, NEBOSH, ILM, or engineering body membership will be useful. Particular working experience will include the following: · Compliance with all current legislation and recommended standards. Verify contractors risk assessments are up to date and appropriate to building and maintenance tasks. Ensure all written scheme is up to date. Ensure contractors emergency lighting log records up to date. Management of water treatment regime ensuring that water treatment manuals are up to date. Manage status of lift inspections and report via lift minutes. Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes. · Provide day-to-day technical and operational support to building managers and occupiers. · Management of the permit to work system and check method statements where appropriate. Liaise with building management and occupiers regarding operational and technical matters such as plant shutdowns and work impacting on occupiers operation. · Review occupier license applications. Review and comment on drawings, specification and reports submitted by the occupiers and advise the landlord accordingly of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved license for alteration. Carry out random inspection of fit-out works and report, liaise on findings as necessary. · Undertake regular audits of maintenance programme. Review call out sheets and investigate as necessary. Review concept ppm sheets / reports and investigate as necessary. Carry out random inspections of ppm / reactive works completed and in progress. · Preparation and management of engineering service charge budgets, to include procurement as per company policies. Budget control, preparation of relevant specification, raising orders/instructions/ contracts and verifying (processing) invoices. To develop, implement and manage environmental and energy conservation programmes, (working with others where necessary) ensuring optimum usage of energy. To advise on potential problems, improvements and possible savings. Analyse monitoring & targeting reports and investigate and action as necessary. Arrange independent energy audits as necessary and action recommendations as necessary. · Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved. Identify & agree specialist consultant roles and review consultants brief on a regular basis. Manage other audit reports. Review actions/progress and monitor monthly via external reports spreadsheet attached to m & e minutes. · Implementation, management, and development of the concept planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O & M’s are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement programme. In conjunction with budgetary control. (plant life cycle asset management). · To ensure that the production of engineering service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Prepare contract documentation to include: - tender documents, agreements and specifications. Manage tendering procedures. Analyse tenders. Undertake post tender interviews. Produce client contract placing report. Manage contractor closely during mobilization period and through to completion. · To ensure that the senior technical services manager, estate director and building management team are regularly appraised of any new developments or issues of a problematic nature. Report on any emergency incident that occurs. Report on any concerns relating to plant operation. Report on any tenant relationship related issue. Report any issue that could or will involve the HSE or EHO. · To ensure new buildings and areas of public realm are handed over in accordance with company guidelines and that all manuals are in place as soon as is reasonably practicable. · Set up new utility contracts for handed over buildings and public realm as required. · Conduct monthly utility recharges via billing platform. · Report on energy usage as per reporting requirements. · To ensure that the property's electronic security systems are fully operational and maintained as per the manufacturer's guidance and current best practice. Report on any concerns relating to plant operation. Liaise with the systems department as required, regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc. Ensure maintenance contracts are in place. · To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the board and detailed in the operations manuals. · Ensure adherence to companys pathway to net zero carbon. This is a fantastic opportunity to work for a leader within commercial property & real estate, as well as being based outside of Central London - the location of the role is ideal for those perhaps based in South London & Surrey area who seek something closer to home. On a vibrant and varied estate, you will experience more than purely commercial office maintenance and across a large campus, offering the chance for personal development and furthering your experience within the built environment. The organisation have a number of very high-profile buildings under management across London and the UK as a whole, with freedom of movement internally - as such there are always opportunities to grow and develop, either on the building you join or through promotions to other existing or new client accounts. An opportunity not to be missed for a technically minded and customer focused engineering manager keen to further their career within the commercial built environment.

Overview of Business We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. This business unit is setting the benchmark for fire safety, operating with a highly experienced, well‑established and collaborative team that is driving the Group’s approach to remedial works and customer safety. The Head Office for this team are in London, but with projects across the UK a lot of the team work remotely with regular trips into London. Due to the complexity of this role, we can only consider candidates with experience from a construction background. Job Description Reporting to the Managing Director, the post-holder will act as the Business Unit's Customer Champion, leading the Customer Care function and ensuring a consistent, high‑quality customer experience and with particular emphasis on post‑occupation service. The successful candidate will embed a culture that genuinely listens to customers and ensures responses are timely, effective and appropriately personalised. Responsibilities include but are not limited to: • Ensure full SHE compliance across the Customer Care function, with safety as the top priority., • Act as the Division’s customer advocate and brand ambassador for our client, protecting reputation and ensuring a responsive, responsible service., • Lead, develop and performance‑manage the Customer Care team, addressing under‑performance and driving delivery against KPIs., • Ensure all customer issues are handled professionally, promptly and in line with mandatory policies and procedures., • Build strong relationships with Construction, Technical and Commercial to minimise issues and resolve them efficiently., • Oversee all post‑occupation remedial works, ensuring high standards, compliance with warranty requirements and effective out‑of‑hours service provision., • Represent the Division at warranty provider inspections and ensure timely completion of associated works., • Own the formal complaints process, resolving issues within target timescales and minimising escalation to the Ombudsman., • Analyse root causes of complaints and drive continuous improvement to reduce repeat issues., • Manage departmental costs, ensuring adherence to cost controls and recovering costs through the contra‑charge process., • Work closely with Commercial and Construction Directors to manage subcontractor performance post‑occupation., • Use CRM and all relevant systems effectively to support service delivery and compliance., • Chair weekly internal meetings and ensure actions are progressed., • Provide training and guidance to divisional teams to support a customer‑first culture., • Lead recruitment within the department, ensuring the right capability and calibre. Essential Experience • Demonstrable track record of delivering multiple construction projects within the built environment, • Demonstrable problem-solving skills and the ability to think strategically, • Desirable but not essential experience: experience of building safety regulator gateway processes and experience managing fire safety, cladding remediation and building safety projects Benefits • Competitive Basic Salary, • Bonus Scheme, • Pension, • Health care Don't meet all of the above requirements? Harken Search are committed to championing inclusive and diverse recruitment, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. Why us? As well as championing inclusive and diverse recruitment we also give 10% of all invoices to our partner charities. We thank both our candidates and clients for supporting us to make a difference to those impacted by these charities.

Sites are based in West London. We’re Centrick — residential property experts with a clear mission: to make lives better, every day. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities. What you’ll be doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply. • Directly line manage any assigned staff which may include Property Managers, Property Coordinators and any on-site staff, • Responding to incoming client and resident enquiries quickly, and ensuring regular feedback of outstanding issues is provided, • Manage all aspects of health, safety and compliance, • Conduct regular site inspections, • Manage contractors to deliver a high quality of service that is value for money at our developments, • Set accurate budgets for the developments in your portfolio, • Attending resident meetings on site, sometimes outside of office hours at a time to suit our clients, • Taking ownership of client relationship management on each of the sites within their portfolio, • Deliver excellent customer service through professionalism and strong technical knowledge, • Be a contact point for property managers in the team to help with complex property issues, • Be actively involved in department projects and contribute to business improvements, • Deliver training session to the team, • Contribute to the strategic delivery targets for the business, • Respond to all enquiries in line with our Centrick Customer Service Charter, • To support with the day to day running of the department in line with Director guidance, • Attend and actively participate in team meetings, providing suggestions for improvements What you need to succeed • Able to proactively manage the sites to success, spot issues and solve them, • Able to delegate effectively and coach team members to achieve their goals, • Proficient IT user, able to use MS packages as well as a range of internal systems, • Experience of working in a similar role is essential, • ATPI/MTPI qualification is essential, • Experience in block management across complex sites Why join us? • Time to Recharge: 25 days’ holiday plus bank holidays, • Future Security: Enhanced pension scheme based on role, • Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards, • Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support, • Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most, • Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most, • Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally, • Mental Health Support: 24/7 mental health services, • Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way, • Giving Back: One volunteer day annually to support a charity or cause close to your heart, • Benefit Platform: One online platform for all benefits and recognition At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.

Associate / Junior Associate Director – Property Management Central London – Premier Mixed-use Development We’re partnering with a market leading real estate consultancy on a standout opportunity managing an iconic London development. This without question is one of London’s most successful and high profile regeneration projects. Over the past two decades, this area has been transformed into a vibrant, mixed-use destination spanning offices, retail, leisure, residential, and public realm. This is your chance to play a key role in managing a flagship Central London portfolio. The Opportunity Join a high performing property management team and take ownership of a prime commercial portfolio. This is a high visibility, commercially focused role, far beyond traditional, reactive property management. You’ll be working at the heart of a "best-in-class" estate, engaging directly with occupiers and contributing to overall asset performance. Key responsibilities: • Managing day-to-day operations across commercial assets, • Leading service charge budgeting, reconciliation & financial control (RICS aligned), • Acting as a key contact for occupiers, clients & stakeholders, • Driving occupier engagement and customer experience, • Monitoring KPIs, reporting, and asset performance, • Managing lease events, critical dates & compliance, • Overseeing H&S in collaboration with FM teams, • Conducting regular site inspections and attending client meetings, • Supporting wider business initiatives and cross service collaboration What We’re Looking For • MRICS qualified (or equivalent experience at Senior Surveyor or Associate level), • Strong commercial property management background (ideally Central London), • Experience managing service charge budgets & multi-let assets, • Excellent stakeholder management and communication skills, • Commercially minded, proactive, and solutions-driven, • High attention to detail with a hands on approach Why This Role? • Work on one of London’s most iconic estates, • Be part of a "best-in-class" mixed-use environment, • Join a collaborative, high-performing team, • Gain exposure to a flagship portfolio with strong career progression, • Clear pathway into more strategic, client facing leadership roles, • Opportunity to elevate your personal brand & earning capabilities If you’re looking to step into a flagship Central London portfolio and elevate your career within a market leading environment, we’d love to hear from you. Apply now or message me directly for a confidential conversation.

About Hauser & Wirth Hauser & Wirth is one of the world’s leading commercial galleries for Modern and Contemporary art with locations across the UK, USA, Europe and Asia. Publishing has been a cornerstone of Hauser & Wirth’s activity since the gallery’s founding in 1992. From publishing artists’ writings and exceptional exhibition-related books to commissioning new scholarship and pursuing the highest levels of craft in design and bookmaking, Hauser & Wirth Publishers creates vital, lasting records of artists’ work and ideas, forging critical gateways to the cultural discourse they inspire. Role Summary Based in London, Hauser & Wirth Publishers are looking for an experienced Commercial Operations Manager to lead the strategic coordination of our bulk warehouse operations across our European and US facilities, oversee the day-to-day management of our 7 Shopify storefronts, and manage the end-to-end logistics of our printer delivery operations. With responsibility for coordinating stock movements and purchase orders across the gallery including our ecommerce warehouses, you will have a commercial outlook and experience managing multiple projects at the same time. The position will suit someone able to work as part of a small team willing to use their initiative, with exceptional communication and organisation skills, an ability to work well under pressure, and experience handling multiple projects at once. Key responsibilities include: Inventory & Logistics Management Oversee global book inventory of up to 10k SKUs, stock movements, and replenishment across all 17 Hauser & Wirth gallery locations plus our distribution partners, ensuring efficient distribution, accurate reporting, and strong relationships with shippers and storage sites. E‑commerce & Retail Operations Manage the Hauser & Wirth e‑commerce platform, including product launches, promotions, and marketing automations, while collaborating with fulfilment centres and bookselling teams to maintain excellent customer experience and commercial best practice. Publication & Production Coordination Coordinate delivery and distribution of publications—including Ursula magazine—while supporting book production cost management and communicating stock levels, forecasts, and shipment updates to key stakeholders. Responsibilities include but not limited to: • Liaise with colleagues across the gallery to build complex printer delivery instructions for each upcoming HW publication, considering potential cost savings and following deliveries through to arrival., • Coordinate delivery of Hauser & Wirth’s quarterly magazine, Ursula, including subscriber delivery and client mail outs., • Oversee book inventory and stock movements across all HW locations, plus our external warehouses and trade distributors, regularly analyzing our stockholdings to initiate stock replenishments as needed., • Own and build on existing HW relationships with shippers and our storage sites, creating cost and time efficiencies., • Manage and maintain Hauser & Wirth’s ecommerce site (2k+ orders annually) initiating new promotions, marketing automations, and creating new product pages – working closely with Associate Director, Sales & Distribution and our Marketing teams., • Actively collaborate with our 2 ecommerce fulfilment sites to ensure excellent customer service and efficient turnaround of orders., • Collaborate with local bookselling teams across both our dedicated bookshops and gallery locations on stock availability + commercial best practice, offering training in Shopify and coordinating POs & transfers in our inventory system for accurate reporting., • Work closely with editorial and freelance production teams across book production and shipping costs., • Communicate with key stakeholders on stock inventory levels, forecasting, shipment tracking and stock availability, producing monthly and ad hoc stock reports., • This role does not hold any line management responsibilities. Skills/Competencies Required Experience • Minimum of 4 years' experience in managing multiple projects internationally, ideally within a retail or operations setting., • Ability to analyse inventory data, forecast demand, and identify revenue growth opportunities., • Background in supply chain and logistics., • Previous experience in publishing or creative sectors appreciated, but not mandatory. Technical Skills • Proficiency in Excel and Power BI., • Experience with Shopify or other e-commerce platforms. Soft Skills • Highly organised with the ability to manage multiple priorities simultaneously., • Proactive problem-solver comfortable working in a fast-paced, evolving environment., • Analytical and data-driven decision maker. Additional Requirements • Willingness to travel to Hauser & Wirth locations when required.

Immigration Manager - 6 month assignment - Big 4 Our client, one of the Big 4, is looking to engage with an experienced Immigration Manager for a 6 month assignment, starting ASAP. Successful individuals must have strong UK corporate immigration experience in advising external clients and be available to start a new role immediately or at short notice, spending 3 days per week in their London office. Ideally individuals will have upwards of 2 years’ experience in an Immigration Manager position and have experience in workload delegation and supervision of Consultants and Analysts. Experience in the following is highly desirable: • Knowledge of UK corporate immigration rules, laws and systems and keeping up to date with changes in immigration policies and wider global immigration trends., • Preparing detailed strategic and compliance advice to provide clients looking to manage a range of factors in their international business/lifestyle., • Knowledge of the different working visas (i.e. skilled worker, ILR and Global business mobility)., • Leading and establishing the case strategy on a full range of UK visa applications to enable international moves., • Overseeing a team delivering large volumes of individual cases. Prior management experience is desirable., • Delivering a great client/customer service and building client relationships. Whilst this opportunity is for an initial 6 month contract, there is potential for further extension. This opportunity will be well suited to individuals who have advised external clients on their corporate immigration matters within a private practice or consultancy environment. The successful individual will join a team of 5 and will report into an Associate Director within the business. A competitive daily rate is on offer (inside IR35).

Client Development Manager – UK Key Accounts Are you genuinely motivated to work on Technology Programmes that are changing the way people work? Are you driven by building transformational relationships over transactions? Are you a proven Client Development professional from either a Consulting, RPO or traditional agency background? Our story Templeton and Partners are an established Technology Services provider delivering Advisory, Consulting and Contingent Workforce solutions globally. Our customer relationships fuel the growth of our business and the success of our people. With 8 global locations, a team that communicates in over 25 languages and a desire to continue to disrupt, we have built a proposition that can deliver on shore, near shore and offshore solutions on time and on scope. We are a diverse team on a mission to support the Technology and Transformation programmes that are making the world a better place. To achieve this, we are growing fast and need someone like you to join us in our mission. Your story • You are an experienced Client Development Manager, Client Account Manager and/or Team Leader with either a Consulting, MSP or traditional agency background., • You are passionate about great customer service that leads to significant account growth., • Your customers understand who you are, the value your organization brings and the service you deliver to them. You have built deep relationships with multiple stakeholders in multiple locations and clients., • Ideally, you will have experience of scaling multiple large accounts through your efforts of networking and building relationships in enterprise level accounts., • You have a passion for our industry and enjoy creating solutions to deliver customers objectives whilst aligning them perfectly with our models – to ensure profitable growth. A true exponent of the win: win., • All your colleagues see you as a great collaborator – focussed on ensuring consistent success but are not afraid to challenge the norm to deliver the best outcome for all., • You are goal oriented, understand the need for solid planning and clear execution – but love to be part of a winning team and not a solo act., • You are creative and feel limited by the opportunities a traditional recruitment company presents to achieve your goals. The opportunity • This is a critical role that forms part of our UK, US, LatAM & Western Europe Region Operating Boar., • You will work at both a strategic and operational level to help define and implement operational best practice., • You will be responsible for the growth of client revenue across three UK Accounts., • You will be the UK Key Account Director for the company’s largest account with multiple relationships with key stakeholders to deliver both tactical (contingent) and strategic (SOW) resources, • You will be the Key Account Director for one of our highest spend customers within the Financial Services Industry, • This is a hands-on role, meeting key stakeholders and developing business relationships., • You will lead your own delivery function, currently a team of two to build our bench of Associates for both immediate and future requirements., • Ideally based from our London office you will be comfortable travelling to Spain on a monthly basis. What is in it for you • Joining a purpose lead business with clear values, • Career Progression – Your own personal career plan with regular promotion targets, 1-2-1 and team coaching from our established leadership team and external coaches, • Competitive Salary – Excellent basic salary, quarterly bonus and annual OTE structure, • A People First, Technology enabled business looking to continually invest in innovation to outpace the market, • Work with a Diverse Global Team – We’re 65% female, 70% international, 80% of us are from a diverse background and we span four generations, • A Performance Culture – We are a growth business that promotes impact, excellence and likes to have some fun along the way

Our client, which is part of a successful, global manufacturing organisation, now requires a Managing Director to join their operation, to be responsible for maximising the value, revenue and margin of this successful manufacturing business. You will be required to support the company in further developing its position as a leading provider of its product portfolio across the UK as well as embracing inter-group products which could be added-value sales opportunities. This role has an attractive compensation and benefits package. The Role: As the Managing Director, you will be responsible for developing strategy and direction within the business, overseeing sales, realising full business potential, service and production activities, achieving financial targets aligned to wider divisional and Group goals. The role will be responsible for but not limited to: • strengthening and further developing business within domestic and international markets, • creating and implement effectively business strategy and policy to focus on indicators such as sales, margin, order intake, markets and products development, production efficiency, EBIT and ROS, • executing the sales policy, • managing and developing an effective team, • supervising budget, cost control and optimisation processes and overseeing operations activities to improve KPIs, • optimising business unit processes, areas for improvement and effective implementation of activities, • preparing management reporting and actively participating in building strategy for the business, • closely cooperating with other group companies in the region and cooperating effectively with the regional management As the Managing Director, you will be required to operate at a strategic level in order to devise, implement and influence at all levels throughout the business. The Candidate: Ideally of graduate standard, or higher, candidates for the Managing Director role will also preferably have experience of working within an engineering, manufacturing or commercial / technical based environment. In addition, candidates for the Managing Director role will also be required to demonstrate that they have: • previous experience of working in a senior management / managing director role with an operations, ideally within a complex or multi-national organisation, • practical knowledge and experience in projects / project business, • a highly motivated and results driven, with a proven track record of delivering successful business growth, • strong project management and advanced negotiation skills, • a strong customer focus and outstanding organisational skills, • a good working knowledge of MS Office applications, • excellent presentation, reporting and sales data analysis skills, • successful experience of leading teams Candidates for the Managing Director role should also have: • proven stakeholder engagement abilities with strategic thinking skills, • excellent communication skills and the ability to be flexible in a challenging environment, • the capability to be a hands-on type individual, who demonstrates initiative with a positive and professional outlook, • the ability to work effectively within a team but also under their own initiative, demonstrating that they are an organised and capable individual, used to multi-tasking and can prioritise their workload in order to meet exacting deadlines, • the ability to be commercially astute, analytical and results driven with a strong commitment to success and excellence, • the capacity to be a strong, capable leader, with the presence to motivate and influence across all levels of the business

Company Overview A large, international, multi-site consumer business operating across a range of retail and service environments. The organisation partners with landlords and suppliers to deliver commercially optimised customer propositions and continues to invest in growth across multiple channels and categories. Job Title: Commercial Finance Business Partner Location: London - Zone 1 Reporting Line: Finance Director, with a dotted line to Commercial Leadership Contract Type: Permanent, Hybrid, 3 days in the office, 2 from home Role Overview This role acts as a senior finance business partner to commercial stakeholders, translating strategic initiatives into clear financial insight. The position focuses on pricing, margin performance, and commercial decision support. The role works cross-functionally with teams across Finance, Commercial, Operations, and Procurement to ensure alignment between financial planning and business execution, while clearly articulating risks and opportunities to senior stakeholders. Key Responsibilities Business Partnering • Partner with commercial teams to support pricing, promotions, and margin optimisation., • Translate strategic initiatives into financial models and scenario analysis to support decision-making., • Deliver analysis on pricing and promotional performance, including ROI and key commercial drivers., • Support negotiations and commercial discussions through financial modelling and scenario planning., • Analyse financial and commercial performance, identifying trends and key drivers of profitability., • Highlight risks and opportunities with actionable recommendations., • Support budgeting and forecasting processes with detailed modelling., • Produce regular reporting with variance analysis and supporting commentary., • Must have pricing and margin experience, • Experience in commercial finance, FP&A, or business partnering roles, ideally in a multi-site or consumer-facing environment., • Strong financial modelling and analytical capability., • Experience supporting senior stakeholders with clear, insight-driven analysis., • Advanced Excel skills; experience with ERP or reporting tools is beneficial., • Understanding of margin dynamics and commercial performance drivers., • Strong commercial awareness and ability to link financials to business performance., • High level of accuracy and attention to detail., • Strong analytical and problem-solving capabilities., • Ability to manage multiple priorities effectively., • Clear and confident communication with both finance and non-finance stakeholders.

Are you a natural leader who is excited by change and motivated by the opportunity to build something better? Watford Community Housing is a community-focused housing association with a strong social purpose. We own and manage around 8,000 homes and associated assets across South-West Hertfordshire and North-West London, with a clear commitment to investing in high-quality, safe and sustainable homes for our customers. As a Community Gateway housing association, we place residents at the heart of decision-making, ensuring our services reflect the needs and ambitions of the communities we serve. As we continue to strengthen our governance, risk, and compliance frameworks – and build on our C1 rating under the consumer standards – we are seeking to appoint a Director of Assurance & Compliance. This is a critical senior leadership role that will ensure the organisation continues to meet the highest standards of safety, regulatory compliance and risk management, while embedding a culture of assurance and accountability across the business. It is an exciting time to be joining us. We have recently agreed a merger with Thrive Homes to create a new Community Gateway housing association from 1 June 2026. The successful candidate will become Director of Assurance & Compliance for the new organisation. This role offers the chance to operate at scale, influence how a newly merged organisation defines safety and assurance, settings the standards for our new organisation. This is an opportunity to shape culture, confidence and trust across more than 13,000 homes. Reporting to the Executive Director of Asset & Compliance, you will provide strategic leadership across building safety, compliance, health & safety, risk and insurance. Working closely with colleagues across asset management, operations, finance and governance, you will ensure that robust assurance frameworks are in place and that the organisation meets all statutory and regulatory obligations. Key responsibilities include: • Leading the design of a future‑focused assurance, compliance and risk framework that takes the best of both legacy organisations, responding to emerging regulation, digital opportunity and customer expectations., • Providing visible, confident leadership in matters of regulatory, reputational or safety risk., • Lead assurance through the merger, aligning cultures, systems and ways of working., • Leading the strategic vision and delivery of assurance, compliance, health & safety, risk management and insurance services across the organisation., • Providing clear assurance to the Executive Team, Board and Committees that all statutory, regulatory and safety obligations are met., • Acting as Responsible Person where required, ensuring compliance with Building Safety and Fire Safety legislation., • Driving a proactive, data-led approach to risk management, compliance monitoring and performance reporting, including the use of digital systems and analytics., • Ensuring effective management of corporate health & safety, embedding a strong safety culture for customers, colleagues and contractors., • Identifying emerging risks, service failures and compliance issues are ensuring they are reported clearly and mitigated effectively. We are looking for a senior values-led leader who brings: • A clear commitment to safety, customer outcomes and social purpose., • Experience of operating at a senior level, providing assurance to Boards, committees and regulatory bodies., • A strong track record of leading compliance frameworks, risk management strategies and organisational assurance., • Significant experience in compliance, building and fire safety, risk or assurance within social housing or a similarly regulated, asset-intensive environment., • The judgement to balance risk, cost, quality and long-term value., • Experience managing complex supply chains and delivering large scale programmes., • Strong analytical capability, with experience of using data to drive insight and performance improvement., • Energy and enthusiasm for change, including the opportunity created by our merger. A relevant professional qualification (e.g. RICS, CIOB, IOSH or equivalent) is desirable but not essential. If you are a strategic, values-driven leader who can strengthen assurance, embed a culture of compliance and ensure the safety of our homes and communities, we would be delighted to hear from you. Please contact our consultant at Neemar Search for a confidential discussion. Eliot Jeffries Delivery Consultant

Job Title: Director of Customer Location: Hybrid (based from Manchester or London) Duration: 24 months Remuneration: Competitive day rate (Inside IR35) Veredus are delighted to be partnering with The Data and Communications Company (DCC) to recruit their new Director of Customer. Created to lead the successful delivery of this vital new national infrastructure, with highly secure and reliable communications and data services to connect smart meters with energy suppliers, network operators and authorised third parties, this smart metering network will help Great Britain become a global leader in smart energy. This new role is pivotal in ensuring that as a service integrator, DCC and its service providers deliver a high quality of service to its customers. Providing exceptional vision and leadership, the Director of Customer will be required to set and embed the vision of how DCC works with its customers to fully realise the benefits of both smart metering and the faster switching service. Following structural changes within the organisation, this newly created role will have overall accountability for DCC’s Customer Strategy and will be required to matrix across the wider organisation as we aim to increase our customer focus/centricity. You will be required to foster relationships with external stakeholders and to further develop the relationships DCC has at a senior level across the energy industry, translating our customers strategic focus into our own organisation’s wider strategy. Responsibilities • Develop and implement customer service and experience strategies across the organisation., • Lead, motivate, and mentor customer success, support, and service teams to ensure high performance and customer satisfaction., • Oversee customer service operations, customer enquiries, and complaint resolution., • Analyse customer feedback and work cross-functionally with cross organisational teams, to refine strategies and enhance the customer journey., • Maximise incentive opportunities to create strong shareholder returns. Including both financial and reputational incentives, • To own the mechanisms and relationships that administer regulatory relationships including with the regulatory code managers., • Build, monitor and track key customer satisfaction metrics (CSAT, NPS, churn rate, etc.) and use data to drive continuous improvement., • Report on customer-related KPIs to the executive team and provide insights for strategic decision-making., • Accountability for all customer impacting changes. Essential Skills and Experiences • Experience in strategic Customer Centric roles in a technology, energy, or telecommunications organisations with exposure to the challenges of competing business and customer priorities and agenda’s, • Proven experience in a senior customer experience, customer success, or related role, with a track record of leading teams., • Strong leadership and people management skills with the ability to build, motivate, and retain high-performing teams., • Excellent communication and interpersonal skills, with the ability to engage and influence senior leadership and cross-functional teams., • Strong analytical skills with the ability to translate customer feedback and data into actionable insights., • Experience with customer relationship management (CRM) software, customer satisfaction tools, and analytics platforms., • Ability to thrive in a fast-paced, rapidly changing environment and manage multiple priorities., • Experience in successfully managing £multi Million functional budget to a high level of accuracy and delivering clear value for money plans., • Exceptional interpersonal, verbal/written communication and proven ability to communicate with all levels of internal and external partners, • Experience of working in a complex customer, supplier, and regulatory stakeholder ecosystem For more information, please contact or apply below.

About us We are a well-established medical aesthetics business, with decades of success and a reputation for innovation, quality, and exceptional client service. By combining the latest technologies with a customer-focused approach, we continue to grow and evolve, offering our team members the opportunity to make a real impact in a professional and collaborative environment. The Role We are seeking an experienced Operations Manager to oversee sales operations across five clinic sites in the UK. This hands-on role requires leading and nurturing high-performing teams, while actively engaging in the delivery of services to our customers. The ideal candidate will be a natural leader, comfortable in fast-paced environments, and adept at managing the diverse challenges of multi-site operations. Senior-level operational, project, and business management experience is essential. The ideal candidate will have a strong track record of managing large budgets, driving significant revenue, and implementing strategic initiatives. This role is perfect for a highly experienced operations professional who can oversee day-to-day operations while providing strategic direction, process optimisation, and performance management to drive sales and customer excellence. Reporting to: Managing Director Schedule: Monday–Friday, 10-hour shifts Key Responsibilities • Lead and manage all day-to-day operations of all clinic sites, ensuring efficiency, quality, and compliance with CQC and other regulations., • Oversee the setup, launch, and operational readiness of new clinic sites, ensuring full preparation for CQC compliance., • Manage new doctor treatments, ensuring compliance with all CQC and regulatory requirements., • Manage all training initiatives to ensure every practitioner is fully competent in delivering all treatments., • Create and implement protocols to protect expensive/high-value equipment, ensuring safe handling and maintenance, minimising breakages, and maximising device lifespan across all clinic sites., • Drive weekly, monthly, and annual revenue targets, supporting commercial strategy and business development through effective operational management., • Develop and implement operational strategies, processes, and KPIs/OKRs to drive revenue growth and excellence., • Lead, mentor, and develop administrative and clinic teams, • Drive measurably significant sales growth and enhance conversion rates, • Work with clinic staff to implement the company’s sales strategies, process improvements, and initiatives to enhance customer experience., • Support strategic planning, corporate development, and business growth initiatives., • Manage relationships with internal and external stakeholders, including vendors, partners, and regulatory bodies., • Conduct regular site visits, providing visible leadership and maintaining operational oversight., • Ensure adherence to all relevant regulatory and compliance standards, including CQC requirements where applicable., • Maintain robust risk management, documentation, and governance practices., • Identify opportunities for process improvements and operational innovation., • Coordinate activities across all locations, ensuring the sharing of best practices and consistency in standards., • Prepare detailed reports for senior management on clinic performance, market trends, and operational metrics., • Flexibility is required for occasional weekend work during peak periods., • Lead, motivate, and coach staff across clinic sites, • Oversee individual and team performance through regular reviews, coaching, and development planning., • Engage personally in customer-facing service delivery, working alongside team members if required. Essential Qualifications and Skills • Minimum 5 years’ experience in operational clinic management., • Minimum 3 years of aesthetic clinic/industry experience, • Strong leadership, team management, and stakeholder engagement skills., • Strong skills in performance management, with experience in utilising KPIs and metrics., • Excellent communication, presentation, and interpersonal abilities., • Experience managing geographically dispersed or multi-site teams., • Demonstrable track record of driving substantial revenue and managing large budgets., • Background in the aesthetics or healthcare sector., • Experience in CQC regulated clinics and familiarity with compliance frameworks, or prior exposure to healthcare/aesthetics., • Knowledge of UK healthcare regulations and compliance., • Willingness and capability to travel regularly between clinic sites., • Customer-oriented approach, with hands-on service delivery experience., • Proven experience in senior operations, project, and business management roles., • Excellent written and verbal communication abilities. Desirable Attributes • Experience with process improvement, KPI/OKR development, and operational governance; Lean Six Sigma or ISO experience is a plus. What We Offer • Competitive salary, • Performance-related bonus scheme with achievable targets., • Significant staff discounts on treatments and products for staff, family, and friends., • Professional development and the opportunity to shape operations and influence the growth of the business., • Collaborative, professional, and innovative working environment. Ready to lead talented teams and drive operational success? We encourage you to apply and join us in shaping the future of our organisation. Please submit your CV along with a cover letter, highlighting your relevant experience and achievements. We look forward to welcoming a talented professional who can drive our business performance and achieve ambitious targets. Job Type: Full-time, Permanent Role Type: In-person role based in Central London. Experience • Aesthetic or similar industry: 3 years (required), • Operational clinic management: 5 years (preferred)

Fashiion Retailer\n\nEcommerce\n\nThe Head of Logistics and Inventory Control is responsible for our global freight movements and our inventory control across 4 regions, 6 distribution centres and our store network. Initially this responsibility will be very hands on and the operational support for this will sit in the global team but phase two will be to develop inventory control and freight capability within the regions as they grow.\n\n * Experience managing a team\n\n * Experience defining a global network strategy suited to changing business needs as well as running tenders and managing site migrations\n\n * Has previously managed either 3PLs or freight forwarders and able to demonstrate driving operational performance improvement as well as budget management\n\n * Exceptional Excel skills to model our data into a cost-to-serve dashboard by region and channel. This tool does not yet exist so you must understand what this could look like, how you would pull it together and how you would update the data on a regular basis\n\n * Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result\n\n * Understanding and commercial awareness of the total supply chain including supply and demand planning\n\n * Experience with multiple ERP and WMS systems is highly desirable, someone IT savvy who is able to bring experience of improved information sharing both internally and externally would be a real benefit\n\n * An entrepreneurial flair, real commerciality and great relationship building abilities!\n\nThis will then enable the Head of Logistics and Inventory Control to focus on more strategic elements such as leading the regular review of our total logistics network to ensure it remains capable of supporting future growth plans, implementing global logistics best practice across our 3PL distribution centres and go-to-market network to drive improvements in service, cost and accuracy.\n\nWe are looking for someone who has excellent attention to detail and is willing to roll up their sleeves and get stuck into the operation, but who can also work strategically to overcome long-term challenges in an exceptionally fast-growing business.\n\nRole Accountabilities:\n\n * Run the Logistics function at , helping to define strategic priorities and direction, but also owning operational execution\n\n * Manage a team of three (Logistics Planner and 2x Global Inventory Controller), supporting them to achieve their objectives as well as helping them develop and grow\n\n * Work with the Global Inventory Controllers to ensure exceptional inventory accuracy at all warehouses and our stores\n\n * Define, implement and control compliance of global best practice in all warehouses to improve cost, service and accuracy. Key processes include inbound checks, batch control, outbound order presentation and accuracy, returns management and perpetual inventory.\n\n * Manage freight forwarder relationships and primary transport budget, working collaboratively to improve visibility, mitigate future capacity risks and reduce costs\n\n * Design and own our cost-to-serve model, detailing how regional and channel costs are broken down by activity. Interrogate the data to present biggest opportunities for efficiency to Supply Chain leadership team and help implement change if required\n\n * Support Supply Chain regional leads in 3PL and carrier tenders.\n\nReporting Relationships:\n\n * Reporting into the Supply Chain Transformation Director/Customer Supply Chain Director\n\n * Supporting the Supply Chain regional leads\n\n * Managing three direct reports\n\nRequirements:\n\n * \n\nBenefits:\n\n * Competitive Salary Offering\n\n * MediCare cash plan\n\n * Birthday Day off\n\n * Summer Fridays\n\n * Matched Pension Plan\n\n * Amazing Magic Discount on trinkets and treasures

Director of Leaseholder Services\n\nLondon or Midlands \n\nCompetitive + benefits\n\nAt MTVH, our homeowners – including leaseholders and shared owners – need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes.\n\nAs Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities.\n\nThis is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy.\n\nWhat you'll be accountable for\n\nStrategic leadership\n\nSet and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations.\t\nProvide visible, confident leadership that drives a customer-centred culture and measurable improvement.Operational excellence\n\nLead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution.\t\nAct as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey.Governance, risk and compliance\n\nEnsure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required).\t\nOwn and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable.\t\nBe accountable for the quality and integrity of data and records to enable reliable reporting and oversight.Financial stewardship and value for money\n\nLead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit.\t\nBalance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. \n\nLeasehold management & customer outcomes\n\nProvide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases.\t\nDrive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent.Third party and stakeholder management\n\nBuild effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes.\t\nRepresent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance.People leadership\n\nLead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own, building an inclusive, high-performance culture with strong succession and talent development.What we're looking for\n\nYou'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate:\n\nSubstantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation.\t\nStrong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals.\t\nProven delivery of service improvement and operational change, strengthening performance, compliance and customer experience.\t\nStrong communications skills, relatable to all audiences you encounter.\t\nA strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account.Qualifications: Educated to degree level (or equivalent qualification/experience).\n\nThis senior position requires travel between office locations.\n\nWhy join MTVH?\n\nThis is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners.\n\nHow to apply\n\nPlease submit your CV and supporting statement outlining how you meet the requirements of the role.\n\nMetropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.\n\nWe also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.\n\nWe deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.\n\nA member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.\n\nIn October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.\n\nPhone: \nEmail

Optical Assistant - putney\n\nLooking for a new adventure or a bit of a change of scenery? This could be the store for you, with a great working environment and friendly atmosphere you will never have a dull day at work again.\n\nThe Role\n\n * Meeting and greeting customers offering excellent customer service\n\n * Performing pre-screening eye health checks\n\n * Ensuring a smooth and friendly handover to the optometrist\n\n * Dispensing glasses\n\n * Fitting and repairing spectacles\n\n * Contact lens teaches\n\n * Administration duties\n\nThis store doesn't just offer an positive, friendly working environment and a competitive salary but also has the following:\n\n * Bonus scheme\n\n * Progression - the current director wants people who who want progress and stay with the business to excel themselves\n\n * Support and additional training (if required)\n\n * 28 days annual leave\n\n * Perks\n\n * Uniform\n\nTo apply for this role, you will need previous optical experience.\n\nFor further information, or to express your interest, please click apply or contact Lunaria Recruitment

We have an exciting opportunity to work with our higher education client based in central London.\n\nJob Role: Temporary Executive Assistant \n\nDuration: ASAP - June 2026 (with a potential of being extended)\n\nPay: £23.37\n\nDays / Hours: Monday to Friday 9am to 5pm\n\nThis role will be fully campus based\n\nJob description\n\nJob Summary\n\nThis is an exciting opportunity to join the Data Science Institute's small busy team. Established in late 2020, the Data Science Institute forms the institutional cornerstone of data science and artificial intelligence. Our mission is to convene, catalyse and communicate AI and data science activity through teaching, research and events.\n\nThe Executive Assistant will provide high-level administrative support to the DSI Senior Academic Team - Professor Martin Anthony, Professor Helen Margetts, Dr Cosmina Dorobantu and the Deputy Director. Responsibilities will involve managing incoming emails and correspondence, prioritising items of business, organising and maintaining diaries, scheduling in-person as well as remote meetings, making travel arrangements and acting as an ambassador to the DSI Senior Academic Team.\n\nIt is essential that you have a professional outlook, excellent communication and relationship building skills, and are able to provide an exceptional level of customer service at all times. You will possess a wide range of office and administrative skills, together with a flexible 'can do' attitude to the varied requirements of the role. This is a responsible role that requires a high level of confidentiality, diplomacy, reliability, efficiency, and organisation in order to juggle competing demands.\n\nDuties and Responsibilities \n\nService Delivery\n\nManage the diaries of the DSI Senior Academic Team as required, including organising in-person meetings or conference calls with a wide variety of people - from internal staff, students, postdocs, and professors to funders, ministers, and other high-ranking government officials. This will involve making considered judgements when juggling demands placed on the schedule and ensuring that stakeholders feel valued even in situations when immediate meetings are not possible.\nManage incoming correspondence and emails, identifying priority items of business for immediate attention, drafting responses on behalf of leaders, and redirecting enquiries or information elsewhere as appropriate.\nMake complex travel arrangements for UK and international travel, liaising with conference arrangers/organisers and academic department hosts, producing itineraries and travel packs, booking flights, purchasing travel insurance, making arrangements for visas where necessary, etc.\nProvide full administrative support on financial matters, for example, processing travel, subsistence, and other expense invoices for reimbursement.\nCoordinate internal meetings, including preparing agendas, writing minutes and ensuring that the appropriate people take ownership of the action items.\nTo develop, manage and maintain appropriate filing systems for the Senior Academic Team's documents, correspondence, emails and electronic files.\nKeep track of deadlines for key projects and deliverables and provide support by formatting and copyediting documents such as letters, references, presentations, and reports.\nTo undertake any other duties at the request of the DSI Senior Academic Team and the Institute Manager. \n\nCommunications and Relationship Management\n\nAct as an ambassador for the DSI Senior Academic Team, being an excellent communicator with all who get in touch and having a professional attitude at all times.\nBuild solid working relationships with the DSI community and stakeholders, based on respect, reliability and trust. \n\nGeneral administration \n\nAct as an effective liaison for meetings/events and related logistics e.g. sending invitations and tracking responses, booking rooms, organising visitor passes, ordering catering and kitchen supplies, greeting visitors and arranging refreshments.\nPrepare rooms for lunches, conference calls and presentations ahead of meetings.\nMaintain and improve record-keeping and filing systems for important and confidential documents. Collaborate with the DSI team and take an active role in devising and implementing office administrative systems and procedures.\nMaintain an awareness of key projects, tasks and events across DSI to assist with planning and administration.\nAssist with managing the in-house contact database system, routinely inputting and checking data quality, gathering data systematically and ensuring that mailing lists are maintained and kept up-to-date.\nWork collaboratively with the DSI team, providing support on DSI events and covering for absence where needed. If you would like to hear more about this role please apply. We will contact all shortlisted candidates.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

General Manager, Reprographics and Print on Demand - City of London\n\nImpressively expanding Print on Demand Business in the City of London, seek an experienced & motivated Branch / General Manager with comprehensive small & large format digital print & reprographics experience, to lead a dynamic team in managing/developing a large array of Blue Chip and Corporate Client requirements as they continue to expand their reach & service offering.\n\nResponsible for all day to day operational demands of the Business, you will lead a dynamic & committed team of Account Managers & Production staff, with a remit to maximise current opportunities within their Central London Client network, so you must have proven experience in a fast-paced, high quality, reprographics and small & large format digital/litho print environment, excellent interpersonal & leadership skills, a strong commercial & numerical acumen and ideally combined with an array of practical large format print production & finishing experience.\n\nYou will be a naturally enthusiastic, confident, communicative personality, demonstrating an obvious ability to interact very effectively with Staff & Clients in order to manage a significant array of incoming enquiries and customer requests, positioning the Business to further deliver an outstanding service and maximising their ability to secure the associated Design, Reprographics and Print Sales opportunities.\n\nKey challenges;\n\n * Bringing the diversity of professional experience to drive this Print on Demand business forward through the next exciting phases of it’s evolution…which requires commercial intelligence, a ‘front foot’ Client engagement / development mindset, combined with the operational experience to manage all day to day aspects and running of the Business\n\n * The maturity & professional ‘empathy’ to manage the implementation of this role, engaging, mentoring & developing existing key staff\n\n * Sharing a ‘cultural connection’ with the Managing Director, demonstrating a shared energy, dynamism, hunger & skillset to continue to grow the Business, developing their offering & gaining wider market opportunities in the City of London & the surrounding area.\n\nExperience Required;\n\n * Practical experience across the diversity of Print, including Litho, Small & Large format digital reprographics & Branded merchandise\n\n * Proven experience of leading, managing & mentoring a small Client Services and/or Production team\n\n * Strong commercial acumen, with a proven ability to ‘manage the numbers’ including Sales performance & margin, Supplier negotiation & Operational business costs\n\n * Vibrant personality, accustomed to engaging with Clients and going the extra mile to deliver outstanding service\n\n * Sales focussed, but with disciplined Business & personnel management skills\n\n * Possessing the skills & preparedness to ‘muck in’ as part of a focussed team that’s dedicated to going beyond Customers expectations.\n\nIn working with a truly dynamic & driven Managing Director, this role offers an ambitious Senior Account Manager / Account Director / Branch / General Manager the opportunity to use your intelligence, personality and acquired experience to lead the Business through it’s next phase of growth & evolution, driving your career forward within a vibrant and rapidly expanding environment, whilst financially reward your commitment, in a culturally positive Business environment in the City of London.\n\nBranch, General, Senior Account, Manager, Director, Print, On Demand, Digital, Litho, Small Format, Reprographics, Retail, City, Large Format, Banners, POS, Vinyl

Energy Regional Operations Manager\n\nLondon\n\n£75,000 - £80,000\n\nBrief\n\nEnergy Regional Operations Manager needed for a large well known Facilities Management organisation based in London who are looking to employ an experienced and well-rounded Energy Regional Operations Manager that takes pride in their work.\n\nThe successful candidate will report into the Business Director for Embedded Energy. You shall be responsible for the performance of a region comprising of a number of contracts.\n\nThe principal objectives of the role is to create and deliver the Operations and Maintenance (O&M) discipline and strategic direction in line with business plan targets, compliance, health, environment, safety and quality delivering best practice and to industry standards.\n\nBenefits\n\nSalary: £75,000 - £80,000 per annum\n25 day's holiday\n10% Bonus\nPension Plan\nPrivate health Care\nCompany car or car allowance\nCareer Progression \n\nWhat the role entails:\n\nSome of the main duties of the Energy Regional Operations Manager will include:\n\nAs part of the SLT develop an efficient organisational structure in line with business needs.\nMonitor & manage KPIs to measure and improve efficiency, service quality, and profitability.\nMinimise OCPs by driving performance & contractor management\nProvide Site teams with direction to ensure Contract data and reports are compiled to the required standard, are retained and managed in a suitable electronic document management system or equivalent\nDrive operational excellence, ensuring the delivery of high-quality O&M solutions that meet industry standards and customer expectations.\nMonitor & refine business processes to enhance productivity, safety, and regulatory compliance.\nOversee contract management, ensuring effective project delivery and adherence to health, safety, and environmental regulations.\nEnsure all performance reports for the region are completed timely and with accuracy for both senior leaders & client reporting\nEnsure full compliance with company policies, legal requirements, industry regulations, and safety standards across all sites.\nMonitor financial budgets, ensuring effective cost control, revenue forecasting, and financial planning to meet business objectives\nChampion a customer-centric culture, ensuring customer satisfaction and retention through exceptional service delivery\nBuild and maintain strong relationships with key clients, suppliers, industry bodies, and government authorities. \n\nWhat experience you need to be the successful Energy Regional Operations Manager:\n\nEngineering qualification - degree or equivalent\nOperation & Maintenance of Utility Plant including Generation Equipment\nProject Engineering experience\nLeadership skills to balance financial, technical and people priorities\nCommercially focussed to drive profitability and growth\nGood presentation and communication skills\nFlexible and pro-active approach, both personally and by influencing others\nCustomer and employee focussed, including developing key talent\nClear SHEQ leadership and Safe Systems of Work (SSoW) management\nExcellent IT skills and experience of operating a range of management systems\nCollaborative and results orientatedThis really is a fantastic opportunity for a Energy Regional Operations Manager to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!\n\nServices advertised by Gold Group are those of an Agency and/or an Employment Business.\nWe will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website

Freightserve recruitment are looking for an Operations Manager for a well-established Freight Forwarder based in the Heathrow area.\n\nPurpose of role\n\nUnder the direction of The Director, the Operations Manager will be responsible for the full management function of the overall performance of the team (10 plus staff) in line with key performance requirements of the department.\n\nThis is a hands on managerial role that requires the individual to both manage and monitor output and deliverables but also take an active involvement to support the managers of each department to ensure operational success.\n\nResponsibilities:-\n\n * Day to day operational requirement for Cross Border; Ecommerce and EU pallet groupage department and warehouse operations\n\n * Supporting the team at an Operational Level, with escalation of queries both with staff and with service providers.\n\n * On going focus to identify continuous improvement opportunities to enhance customer experience and support team effort through innovation and technology.\n\n * Setting, managing and monitoring day to day KPI’s for internal process measure and improvements and ensure that laid out working procedures in each department are followed in conjunction with departmental managers\n\n * Overall management of team’s performance and output\n\n * Overall management and resolution of all operational and administrative processes ensuring correct profitability is met\n\n * Dealing with crisis situations as they arise, including but not limited to transport delays and challenges, ferry and paperwork issues and challenges, tipping and delivery and slot delays or challenges.\n\n * Ability to foresee situations before they arise and put in necessary corrective actions to avoid service failure to customers\n\n * Support effective implementation of Cross Border operational requirements in conjunction with the warehouse team\n\n * Ensure own warehouse in UK is operating in a compliant and organized manner that aligns with clients SLA’s\n\n * Manage and maintain effective relationships with 3rd party suppliers and partners,\n\n * Responsible for staff training and development\n\n * Responsible for the facility management of the Heathrow site\n\n * Work in conjunction with the Director for Compliance in terms of H&S requirements\n\nPerson Specification:-\n\n * Must be well organized and work towards tight deadlines\n\n * Previous experience in managerial role essential\n\n * Ability to work at different levels of the organization across countries and disciplines\n\n * Analytical mind that has the ability to interpret and draw relevant insights from various resources\n\n * Has exceptionally high level of attention to detail\n\n * Must have excellent verbal and written communication skills\n\n * Is open to new approaches and alternative means to accomplish results despite setbacks\n\n * Ability to manage conflict, solve problems and create sustainable solutions independently and together within the team\n\n * There is a strong need to be independent and focused\n\n * Ability to work in a challenging and dynamic environment as a team player\n\n * Must be flexible in approach and willing to work extended hours when required\n\nCompetencies:-\n\nIs dedicated to meeting the expectations and requirements of internal and external customers, ensures that the team performs at levels that consistently exceed customer expectations\n\nUses rigorous logic and methods to solve problems with effective solutions, probes all sources for answers, looks beyond the obvious and does not stop at the first answer.\n\nCan be counted on to exceed goals successfully delivery constantly and consistently.\n\nKnows how businesses work, knows the competition, is aware of how strategies and tactics work in the market, and has thorough product knowledge\n\nAs an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Corporate Fleet Administrator\n\n * Hybrid-working (Uxbridge, West London + WFH)\n\n * 12-month contract\n\n * £23.00 to £24.00 per hour (via PAYE)\n\nThe Opportunity:\n\nWe are seeking an experienced Corporate Fleet Administrator to work as part of our client’s Corporate Fleet Operations team that are responsible for managing their European and North American fleet operations.\n\nThis is a full-time role, offered as an initial 12-month contract that requires the team to be onsite in the office for a minimum of 3 days per week in Stockley Park, Uxbridge working with a very close-knit team to help with task-sharing and knowledge transfer.\n\nSkills and Experience:\n\n * Experience in a corporate environment (ideally working with fleet and/or corporate finance operations in the UK, Europe and North America would be very useful)\n\n * Confident in raising invoices, tracking vendors and facilitating purchase orders\n\n * Strong skills in MS Excel, MS Word and MS PowerPoint for producing reports and tracking requests\n\n * Candidates will be customer-centric, with a strong work ethic and a keen team-player with first-class communication skills\n\n * Strong written and verbal communication, with a focus on attention to detail and the ability to perform numeric analysis with ease\n\n * The ability to foster trusted stakeholder relationships internally within the client and conduct proactive operational engagement with preferred fleet suppliers\n\n * Ability to problem solve and multi-task\n\nRole and Responsibilities:\n\n * Responsible for ‘day to day’ fleet operational activity in partnership with preferred fleet suppliers\n\n * Central point of contact for employees for the client’s Company Car Scheme, with a strong focus on providing a fantastic customer experience and achieving service excellence for colleagues\n\n * Production of all fleet management reporting - fuel auditing, car fleet payroll, and taxable benefit reports in accordance with program reporting schedule\n\n * Co-ordination of weekly HR data flow between the client and their preferred fleet suppliers to include prioritisation of onboarding and leaver experience\n\n * Maintenance of surplus vehicle log and proactive reallocation of vehicles in accordance with the car policy\n\n * Perform quarterly emissions (sustainability) procedure as informed by Fleet Director\n\n * Host periodic operational meetings with preferred fleet supplies when necessary or as requested\n\n * Other operational fleet management activities as required\n\nApplications:\n\nPlease contact Edward Laing here at ISR Recruitment to learn more about joining a great team working in the Fleet Management division for a global healthcare company?

Head of Sales – Travel Events\n£55,000 - £60,000 Base + Uncapped Commission\nHybrid\nLondon\nLeading media events and publishing business specialising seeks highly accomplished senior sales leader to join their high growth business leading the launch of a super exciting travel event.\nYou'll join a purpose-driven company that values editorial excellence, employee wellbeing, and meaningful impact. They are a small but mighty team producing award-winning content that drives real change across the travel industry.\nThe Role\nThe Head of Sales – is a brand-new role.\nWe are looking for someone with extensive event sales & sponsorship experience looking for a giant step in their career to lead the launch of a new travel event taking place in 2027.\nYou will be part of a fast moving, purpose driven independent media business with a multi award-winning reputation in the travel industry, and throughout B2B media.\nYou will have direct experience working on large scale events and be expected to work between home and the office in their creative work environment in London, reporting directly to the Managing Director and liaising daily with the most exciting travel brands across the globe.\nResponsibilities\n * Selling all event sponsorship and meetings packages to mainstream travel suppliers (Marketing/Sales Directors) looking to connect with the homeworker and travel agency managers in the UK Collaborate with Head of Events and marketing team to develop promotional materials and campaigns\n * Creating and pitching event proposals face-to-face (and virtually), delivering exceptional presentations and customer service Demonstrating a detailed understanding of the travel sector and utilize this expertise to develop and strengthen client relationships.\n * Building and developing strong relationships with existing and new clients in meetings and at key events across the UK & Internationally when required Attend weekly face-to-face sales and/or strategy meetings in the office\nCandidate Profile:\n * Essential – minimum three-five years selling a large-scale event\n * Essential - minimum three-five years selling 100% sponsorship and exhibition space or stands (preferably meeting events)\n * Ideally - minimum two-three years of experience working with SalesForce\n * Ideally a travel background - Events\n * Ideally – minimum three years achieving personal sales targets of £600-£1m+ per annum through 100% event sales.\n * Essential - You should be entirely client results focused (rather than product focused) with the ability to influence clients to buy outcome focused solutions/campaigns to grow market share and increase company and individual client retention targets\n * An excellent understanding of value-led, consultative sales practices and processes to drive new business and client retention goals\n * Excellent presentation skills and the ability to present to groups of customers face-to-face and create high impact, star quality partnership proposals\n * Self-starter with a positive, entrepreneurial attitude\nLipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.\nOur clients range from small start-up companies to FTSE 100 and 250 businesses.\nWe work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge

• We are seeking a high-performing Sales Director (Hunter) to drive, • new business acquisition across the UK market. The ideal candidate will have, • strong experience selling technology solutions and services in the FinTech, • and Telecommunication domains. This role requires a, • results-driven sales leader with proven ability to build pipelines, win large, • strategic accounts, and open new revenue streams., • Key Responsibilities, • Identify, pursue, and close new business opportunities in the UK market, with a strong hunter mindset., • Develop and execute strategic sales plans to achieve revenue and margin targets., • Build and maintain a robust pipeline across FinTech and Telecom sectors., • Lead end-to-end sales cycles, including prospecting, pitching, proposal development, negotiations, and closure., • Work closely with delivery, solution, and practice teams to shape offerings and respond to RFPs/RFIs., • Establish strong C-suite relationships with prospects and strategic accounts., • Conduct market analysis to identify trends, competitive positioning, and new customer opportunities., • Represent the organization at industry events, conferences, and client engagements., • Domain Expertise Required, • FinTech, • Experience selling into banks, financial institutions, digital payment companies, and financial, • service providers., • Understanding of regulatory, compliance, and digital transformation needs., • Telecommunications, • Experience working with telecom operators, ISPs, and network infrastructure providers., • Knowledge of OSS/BSS, customer experience platforms, and digital telco transformation., • Technology & Solution Selling Experience, • Candidate must have hands-on sales experience in at least two of the following, with working knowledge of the rest:, • ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services), • Contact Centre Transformation [Genesys Implementation (Cloud, CX,)], • AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation), • Salesforce (Sales, Service, Marketing Cloud – CRM transformation engagements), • Required Skills & Experience, • 12–18+ years of IT services or consulting sales experience., • Minimum 5+ years selling into the UK market., • Proven track record of hunting and closing large enterprise deals (£500K–£5M+)., • Strong consultative selling and executive communication skills., • Ability to navigate complex enterprise procurement and contracting processes., • Experience working with cross-functional teams in a global delivery model., • Self-motivated, target-driven, and able to operate with minimal supervision., • Preferred Qualifications, • MBA or relevant postgraduate degree (preferred but not mandatory)., • Existing C-suite network in FinTech and Telecom industries., • Understanding of cloud, digital transformation, and emerging technology ecosystems., • What We Offer, • Competitive compensation with uncapped commission., • Opportunity to lead sales in a high-growth region., • Global team support for pre-sales, solutioning, and delivery., • Fast-paced, entrepreneurial work culture.

The ideal candidate will have proven experience in luxury spa leadership, strong knowledge of spa treatments, and exceptional customer service skills. A luxury hotel in the City of London seeks a Spa Director to lead spa operations and ensure exceptional guest satisfaction. You will manage budgets,

A leading housing organization is looking for an experienced Divisional Director - Customer to transform customer service delivery across regions. You will lead customer operations, focusing on satisfaction and financial sustainability. The ideal candidate has senior leadership experience in decentr

A health insurance provider is seeking a Regional Director to lead teams across care homes in Croydon, ensuring excellent customer service and high standards of care.

Moat Homes Ltd in Dartford seeks a Director of Data & Technology to lead the digital strategy and oversee technology programs. The role involves ensuring systems and data capabilities enhance customer service and efficiency. We're looking for a collaborative leader with a strong technical background

A leading environmental organization in England seeks an experienced Executive Assistant to support the Executive Director of Operations with various administrative tasks. This role requires excellent customer service, strong problem-solving skills, and the ability to manage sensitive information. F

This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues. We are seeking a dyn

The Service Support Officer provides administrative support to the Assistant Director and Heads of Service in culture and leisure, coordinating recruitment, managing data, and handling customer feedback.

Account Manager - FM Service Provider - Flagship / Iconic Building - London (City) - Up to £85,000 Are you an Account Manager looking for a fresh challenge? Do you hold M&E qualifications? Would you like to work at a flagship / Iconic Building? Fantastic opportunity to work for an FM Service Provider London. CBW are currently recruiting for an Account Manager to oversee all hard services across an Iconic building located in London. The successful candidate will come from a technical M&E background and will have experience in the overall day to day running of a critical and flagship building (Landlord & Tenant). In return the company is offering a competitive package paying up to £85,000 based on experience, further training and career progression. Hours of work Monday to Friday - 08:00am to 17:00pm Key duties & responsibilities Report directly to the Operations Director Manage agreed KPI and SLA's. Responsible for managing the company's H&S and environmental performance on the contract. Plan and implement building shutdowns and complex client project works. Responsible for managing the company's quality procedures on site Recruitment of any new staff Responsible for the development of all staff, which will include annual appraisals. Manage staff absenteeism and be responsible for disciplinary issues Management of client relationships on a daily basis. Management of all reports. Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue Offer technical support to both the client and the engineering team Responsible for the permit system. Attend client meetings Financial understanding/experience (P&L etc) Requirements Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher. Experience of service delivery across a hard services contract Previous experience of managing an FM engineering team. A proven track record in commercial building maintenance Ability to communicate both verbally and in writing with all levels of staff and clients. Ability to manage and prioritise a demanding and varying workload. Excellent communication and customer service skills

Director of Professional Services Salary: £90,000 - £100,000 Per Annum Location: London (Hybrid) I am working with one of my longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Director of Professional Services and take full ownership all professional services engagements and making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer satisfaction as well as the financial performance of Professional Services, including revenue recognition and forecasting against targets. Main Duties and Key Responsibilities Professional Services Leadership Own the Professional Services function responsible for delivering implementation, migration and transformation projects. Take full responsibility for delivery quality, timelines and commercial performance across all projects. Work with Sales and Pre-Sales on solution design, project scoping and effort estimation so projects are set up properly from the start. Ensure projects transition successfully into managed services and long term support. Act as the senior escalation point for Professional Services. Produce monthly board reports covering delivery performance, financial performance and resource planning. PMO and Project Governance Establish and lead the Project Management Office, bringing structure, governance and consistency to project delivery. Define and maintain project standards, governance, and reporting across all customer and internal projects. Provide oversight to project managers, ensuring risks, timelines and budgets are properly managed and visible. Ensure projects support wider business objectives and customer outcomes. Forecasting, Resource Planning, and Capacity Own forecasting across Professional Services including revenue, delivery demand and resource requirements. Work with Sales, Finance and Service Delivery to plan for project demand and delivery capacity. Manage utilisation and workload across engineering and project teams. Identify capacity gaps and put plans in place to address them through hiring, training or contractors. Maintain clear visibility of demand versus delivery capacity to keep workloads balanced and delivery on track. Financial and Commercial Management Own the financial performance of Professional Services. Ensure projects are scoped, priced and delivered in a commercially sound way. Monitor project profitability, margins and cost control. Support the development of Professional Services pricing and commercial models. Customer and Stakeholder Management Act as a senior escalation point for key customers and strategic projects. Build strong relationships with customers during major delivery programmes. Provide clear executive-level updates on project progress, risks, and outcomes. Work closely with internal teams including Sales, Engineering, Service Delivery, Finance and Operations. Delivery Improvement and Performance Improve delivery processes so projects are more predictable, efficient and profitable. Introduce tools and reporting that improve visibility across projects, resources and financial performance. Track and report on key delivery metrics including timelines, profitability and customer satisfaction. Run post-project reviews and ensure lessons learned are implemented. Team Leadership Lead and develop the Heads of Project Management and Professional Services Team Leads. Set clear objectives and performance measures across the team. Build a culture of ownership, accountability and high standards. Support development and progression across the Professional Services organisation. Skills and Experience Required Minimum of 5+ years of management experience Significant experience in IT services, managed services, or technology consulting environments Proven experience managing project delivery teams and project managers Strong understanding of project management frameworks and PMO governance Experience delivering complex technology or digital transformation projects Expertise in capacity planning, delivery forecasting and resource management Strong financial and commercial acumen related to project delivery Excellent leadership, communication, and stakeholder management skills Preferred Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering and operations workflows. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy

Area General Manager - Leading Hard FM Service Provider - London - Up to 95k plus package Are you an experienced senior manager looking for a new challenge? Are you an Account Manager or Operations Manager looking for the next step in your career? Do you have experience managing multi-site maintenance contracts? A brilliant opportunity to work for a Leading FM Service Provider based across a blue chip commercial portfolio in London has arisen. My client is looking for an Area General Manager to manage a blue chip commercial portfolio situated in Central London. The successful candidate will have a proven track record in commercial building maintenance and hold previous Senior Account Manager / Operations Manager experience. The successful candidate will be responsible for the management and development of a end user hard services portfolio with a value in the region £5m with room for future growth and development. In return the company is offering a competitive salary & package, further training and the opportunity to work for a company considered a market leader in its field. Working with the client on various site and reporting into Business Unit Director, the successful candidate will be required to carry out the following duties. Key Responsibilities: Excellent influencing and negotiation skills. Strong financial skills. Ability to manage conflict and crisis situations effectively. Provide leadership, and ensuring the planned development of a portfolio of contracts to ensure that contractual commitments are met and exceeded. Ensure that opportunities for the strategic development of contracts are explored to deliver increased turnover and profitability Ensuring business policies and processes are effectively communicated, and implemented within contracts. Ensure additional services and projects are added, and contracts are re-won on re-tender. Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Accountable day-to-day to the relevant client contacts. Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts. Financial responsibility for the delivery of plan commitments for the contract portfolio. The development and review of teams, appraisal, and the application of effective people management practice. Hours of Work & Salary/Package: £90000 + Package £5000 car allowance 20% Bonus Monday to Friday (40 hour week) 8.00am – 17:00pm Requirements Hard services background with recognised electrical or mechanical qualifications. Managerial experience at Account Manager or above within technical and or hard services is essential. Proven experience within the commercial blue chip maintenance industry. Excellent motivational and influencing skills, with high levels of personal integrity. Ability to communicate both verbally and in writing with all levels of staff and clients. Ability to manage and prioritise a demanding and varying workload. A proven track record in commercial portfolio management

Sprinkler Service Engineer London Salary £Competitive + Company Van + Fuel Card The Client They are a leading provider of innovative fire safety solutions, specializing in the design, installation, and maintenance of advanced fire detection and suppression systems. With a commitment to safeguarding lives and property, the company delivers tailored, high-quality services across various sectors, ensuring compliance with stringent safety standards. Their expert team leverages cutting-edge technology to offer reliable, efficient, and discreet fire protection solutions that blend seamlessly into any environment. This role would suit a Service Engineer, Multiskilled Engineer, Commercial Sprinkler Engineer, Sprinkler Service Maintenance Engineer. They are growing our service department, who cover clients nationwide and pride ourselves on excellent service and delivery, after installation servicing is key to keeping our clients systems fully compliant and operational. Whether it is special risk, detection or any sprinkler system, we provide service and maintenance of systems combined with 24/7 emergency call-out. Responsibilities • Must have experience in servicing all types of the following valve sets - Wet, dry, alternate, deluge and pre-Action., • Must be able to carry out 5-point flow tests on sprinkler fire pumps and general service checks., • Sprinkler Installation Level 2 qualified would be desirable but not essential., • Plumbing / Piping Knowledge & fault finding on sprinkler systems – essential., • Previous experience gained within Commercial / Industrial buildings environment., • Experienced in small works install., • Understanding and exposure to reporting electronically., • Full driving licence, • DBS check, • Flexible approach to working hours and location, as will cover large area of the UK, • Ability to work unsupervised or in a team, • Professional, pleasant attitude and smart in appearance, capable of communicating diplomatically to strengthen customer relationships., • Polite communication skills and ability to know when to escalate problems, • IT literate as all jobs are booked on tablets, • Ability to problem solve and use own initiative when on site, • Be punctual and reliable, • Provide an excellent customer experience What you will receive from Argus Fire • Competitive salary, including overtime and callouts, • Life Insurance, • Company Vehicle, • Mobile Phone, • Fuel Card, • Work Tablet, • 25 days holiday, plus bank holidays, • Argus Fire branded clothing, • Core working days Monday - Friday (when not on call) This role would suit a Service Engineer, Multiskilled Engineer, Commercial Sprinkler Engineer, Sprinkler Service Maintenance Engineer For information on the role please call Giles Churchill – Director - Fire at Amida Solution on (phone number removed). I am available to book calls in from 8am to 8pm Mon to Fri & Weekends