Customer experience manager jobs in WillenhallCreate job alerts

Divisional Legal Manager (Conveyancing) Location: Wolverhampton (Hybrid) Package: Competitive salary + car allowance + performance bonus Are you a proactive, results-driven legal professional ready to advance your career? We’re seeking a talented Conveyancer to lead a high-performing in-house conveyancing team within a leading organisation. As the Divisional Legal Manager, you’ll play a pivotal role in managing and inspiring a dedicated team responsible for delivering exceptional conveyancing services across new-build sales, part-exchange, and a range of related transactions. Working alongside two Assistant Divisional Legal Managers, you’ll oversee a team of 14 professionals driving excellence, efficiency, and a customer-focused approach across all operations. Your leadership will cultivate a motivated, collaborative, and high-achieving team environment ensuring outstanding outcomes for both internal stakeholders and clients alike. What You’ll Bring: • Qualification as a Solicitor, Legal Executive, or Licensed Conveyancer, with strong expertise in Property Law and residential conveyancing., • Proven experience managing and developing large teams in busy, fast-moving environments., • Strong leadership and people management skills, with a focus on mentoring, training, and empowering others to excel. This is more than just a job—it’s an opportunity to make a lasting impact, shape a successful team, and further your career in a dynamic, forward-thinking setting. If you’re ready to lead, inspire, and deliver excellence, we’d love to hear from you. HOW TO APPLY: If you would like further information or would be interested to apply for this vacancy please contact Pasquale Agatiello at eNL on 0121 454 1004 or email As part of our candidate care process we aim to respond to all applications within 7 working days. If you have not been contacted within this timescale your application has been unsuccessful on this occasion. Please go to to register your interest for similar positions. Please note our advertisements use PQE/salary levels purely as a guide

Job Title Electrical Project Manager Location This role is based at our head office in Tipton, West Midlands but will be working on UK-wide projects with travel required Our Company Doocey Group is a well-established utility and civil-engineering contractor with over 40 years of industry experience. Over the past five years, the business has delivered significant growth, doubling its turnover through consistent delivery of high-quality work for major clients, including National Grid and South Staffordshire Water. The Group’s success is underpinned by strong delivery capability, an experienced leadership team and a highly engaged workforce, enabling continued organic growth and long-term client partnerships. We are now looking to expand our Electrical Project Management capability and are seeking an experienced Project Engineer with a strong electrical background, gained within a contracting environment and/or through working on DNO-led projects. The Role The Project Manager will have responsibility for the delivery of LV and HV electrical projects, overseeing all phases of execution in accordance with client requirements for ICP, Customer and DNO works. This includes project costing, planning, implementation and close-out across the client contract, while ensuring full compliance with safety standards and regulatory requirements. Responsibilities • Manage project creation, including defining technical scope and costings, working collaboratively with other departments where required, • Develop and manage project plans to ensure delivery to agreed time, cost and quality requirements, • Arrange and manage subcontract works in line with defined specifications, budgets and programme requirements, • Act as the primary interface with the client / Adopting Utility, ensuring works are delivered and handed over to the required specification, • Carry out and manage site audits to ensure compliance with client’s requirements, company policies, safety standards and regulatory obligations, • Oversee streetworks compliance, ensuring all sites are cleared to the required standard and mitigating the risk of Section 74 and Fixed Penalty Notices, • Review defects and non-conformance reports, identifying potential rejections at an early stage and escalating appropriately to ensure timely resolution, • Support effective resource planning to meet client delivery requirements, including attendance at planning meetings Personal Qualities • Strong leadership and authority, • Excellent communication skills, • Highly organised and detail-focused, • Commercially aware, • Strong safety and compliance mindset, • Integrity and professionalism Technical Skills & Experience Essential • Proven experience leading and delivering high-voltage (HV) engineering projects across the full project lifecycle, • Direct experience working within a Distribution Network Operator (DNO) environment or delivering projects on behalf of, or in partnership with, a DNO Qualifications & Training Essential • HNC in Electrical Engineering, • Incorporated membership / working towards incorporated membership Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Benefits • Company Car, • Private Medical Insurance, • Life Insurance (Death in Service) Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

Who we are At TR, part of Trifast plc, we’re more than fasteners, we’re the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress. We’re looking for a driven and dynamic Operations Manager to contribute to our continued success on a global scale. We are looking to recruit 2 x Operations Managers to join our new National Distribution Centre based in the West Midlands (WS2 8DQ). The role is 37.5 hours per week. The Role The role reporting to the NDC Warehouse Manager. The Operations Managers will lead and direct the day-to-day operations of the warehouse during assigned shifts, ensuring the highest standards of safety, people development, customer service and operational excellence. The roles are pivotal in delivering a safe working environment, a motivated and capable team, and efficient, customer-focused warehouse operations Key Tasks Safety and Compliance • Champion a proactive safety culture through visible leadership, regular safety walks, and robust incident management, • Ensure all colleagues are trained and competent in safe working practices, including the use of PPE and adherence to site-specific safety protocols, • Lead the execution of the Warehouse Health & Safety Improvement Plan, closing compliance gaps and embedding continuous improvement, working with the UK& EHS Manager to develop the plans, • Maintain all warehouse equipment to legal and operational standards, ensuring regular inspections and servicing, • Conduct and document safety observations, audits, and corrective actions in a timely and effective manner People Management • Lead, coach, and develop a team of Team Leaders and warehouse operatives, fostering a high-performance culture, • Conduct regular 1:1s and bi-annual performance reviews, setting clear objectives and development plans., • Maintain and execute a comprehensive training matrix to ensure flexibility and capability across all warehouse functions, • Promote workforce engagement through structured communication channels to include shift briefings, weekly “whole team” briefings, visual management (e.g. of KPIs and other metrics), and town halls, • Support succession planning and talent development initiatives in collaboration with HR and senior leadership Operational Excellence • Deliver shift performance against key metrics including OTIF (On Time In Full), pick accuracy, and productivity targets, • Drive Continuous Improvement initiatives using Lean tools such as 5S, GEMBA walks, and root cause analysis, • Ensure effective labour planning, including holiday and absence management, to meet fluctuating operational demands, • Manage labour budget effectively, including management and control of overtime, • Oversee all Goods in and Despatch activities, ensuring efficient flow of materials and accurate system transactions, • Collaborate cross-functionally with Logistics, Customer Service, and Supply Chain teams to resolve issues and enhance service delivery The Candidate The ideal candidate will have a minimum of 4 years experience in Warehouse Leadership, preferably within the fastenings industry, possess proven leadership skills and the ability to motivate and inspire others. A demonstrable experience in transforming culture, business performance and uplifting standards would be desirable. A desire to succeed is a must, along with a can-do attitude, working to deadlines in a fast paced environment and who can think on their feet. An ability to demonstrate flexibility in their approach and be able to prioritise and remain focused at all times. The candidate will have excellent communication skills, both verbal and written in order to be able to communicate and build good relationships with both internal and external stakeholders. Also be proficient in WMS and Microsoft Office Suite. Flexibility around working hours is also required to ensure the smooth functioning of the warehouse operation. The candidate must have a full driving licence.

Customer Logistics Team Leader TR Fastenings (TR) is part of Trifast plc and is a leading international specialist in the design, engineering, manufacture, and distribution of high-quality industrial fastenings and Category 'C' components principally to major global assembly industries. Every colleague around the world is a valued member of the TR family who on a daily basis work together to deliver a high-quality service for all our customers. We are looking to recruit a Customer Logistics Team Leader on a permanent basis to join our National Distribution Centre based in the West Midlands (WS2 8DQ). Working hours: Monday to Friday (37.5 hours per week). The Role Reporting to the UK Customer Logistics Manager, this is a hands-on role which will include supporting our increasingly busy new warehouse and to lead, motivate, supervise and develop the team whilst delivering a consistent, smooth and efficient warehouse/logistics department. Although the core hours are Monday to Thursday 08:30 – 17:00 and Fridays 08:00 – 15:45, you must have a flexible attitude to the start and finish times to suit the business needs and be able to work overtime at short notice. The successful candidate must be willing to accommodate potential overnight stays as and when required. Operational Responsibilities • Prepare and present service proposals for new and existing VMI customers., • Assist in the design, installation, and optimisation of new VMI systems., • Prepare efficient van routing and issue delivery schedules for VMI customers., • Provide input into Customer Logistics reviews and support continuous improvement opportunities., • Investigate customer logistics concerns and ensure agreed corrective/improvement actions are implemented., • Set and maintain a review timetable for VMI customers, including reviewing barcode usage and implementing necessary changes., • Provide training to new DLF Drivers to an acceptable and consistent standard. People Leadership & Team Support • Provide day‑to‑day guidance, coaching, and mentoring to team members to support performance, development, and wellbeing., • Act as the first point of contact for team concerns, providing support, mediation, and practical solutions., • Recognise and celebrate individual and team achievements to promote a positive and motivated culture., • Plan and coordinate holiday schedules and manage roster/shift planning to ensure fairness, coverage, and team balance., • Monitor attendance patterns and address concerns through supportive and constructive conversations., • Translate operational priorities into clear, actionable expectations for the team., • Escalate issues appropriately while proposing well‑considered solutions., • Promote and model a safe, inclusive, and respectful workplace culture., • Champion change by helping the team understand, adapt to, and engage with new processes and initiatives. There may be circumstances where you are asked to carry out job functions outside of your role. Essential qualifications include a background in warehouse operations, preferably with extensive knowledge encompassing various warehouse functions and logistics. A proven track record in leadership is imperative, with tangible experience in a supervisory or team leader capacity. A strong drive for success and a can-do attitude are essential attributes for the candidate. Understanding the significance of collaborative teamwork is crucial, while the ability to work independently when necessary is equally important for accomplishing tasks. The candidate should have a demonstrated history of delivering outstanding customer service within the logistics or related sector, emphasising a dedication to meeting and surpassing customer expectations. The Candidate The ideal candidate thrives in a high demand setting and is accustomed to working under deadlines. Adaptability to a fast-paced environment, coupled with the capability to make informed decisions under pressure, is key. Flexibility in approach, effective prioritisation, and unwavering focus are prerequisites, as precision holds paramount importance in this role.

Are you a commercially driven e-commerce professional who thrives on optimising online performance and delivering measurable growth? Do you enjoy combining data, onsite merchandising, and customer insight to improve conversion, basket size, and profitability? Are you ready to take ownership of day-to-day online trading performance across UK & Ireland websites and marketplaces? MacGregor Black is currently partnering with a leading hardware business in the search for an Ecommerce Manager. This is a permanent hybrid/ remote position based in the midlands. We are looking for an Ecommerce Manager to take responsibility for the trading performance of our partners product across our websites and marketplaces. This role plays a key part in delivering revenue, margin, and stock targets, ensuring our sites are always set up to win through best-in-class merchandising, promotions, and conversion optimisation. Key Responsibilities: • Own daily, weekly, and monthly online trading performance across UK & Ireland websites and marketplaces, delivering against revenue, margin, conversion, and basket size targets., • Build, maintain, and execute the online trading calendar aligned to seasonal moments, product launches, and promotional events., • Monitor, forecast, and react to trading performance, implementing rapid commercial actions where required., • Optimise onsite merchandising including category hierarchy, navigation, product sequencing, filters, and facets to improve discoverability and conversion., • Lead onsite search optimisation, managing synonyms, ranking rules, and zero-result queries., • Plan and execute promotions and markdowns in partnership with Buying and Merchandising teams, ensuring price integrity and margin protection., • Coordinate and QA onsite promotional messaging, banners, and content assets pre- and post-launch., • Trade bestsellers, newness, and long-tail SKUs, ensuring strong availability in winning lines and clear exit strategies for slow movers., • Manage stock availability rules, out-of-stock visibility, and back-in-stock workflows to reduce customer drop-off., • Brief, review, and QA homepage, category, and PDP content, ensuring alignment with brand guidelines and SEO best practices., • Own core trading KPIs including traffic, conversion rate, AOV, RPV, add-to-bag rate, checkout funnel performance, returns rate, and onsite search metrics., • Deliver clear weekly and monthly trading reports with actionable insights and recommendations., • Collaborate cross-functionally with Digital Marketing, Buying, Creative, Operations, and Customer Care teams to optimise performance and customer experience. What We’re Looking For: • Minimum 1 year experience in e-commerce trading, online merchandising, or digital commercial roles., • Proven ability to drive sales and margin growth through onsite trading and conversion rate optimisation., • Hands-on experience with e-commerce platforms such as Shopify / Shopify Plus, BigCommerce, or similar., • Experience trading on online marketplaces such as Amazon, B&Q, Tesco, Shein, or similar., • Strong understanding of onsite merchandising tools, onsite search, and analytics platforms including GA4., • Experience using A/B testing tools and applying a test-and-learn mindset., • Solid understanding of basic SEO for e-commerce and paid traffic performance drivers., • Strong numerical and analytical skills with the ability to turn data into clear commercial actions., • High attention to detail with strong execution and QA standards., • Commercially driven, organised, proactive, and comfortable working to fast-paced weekly trading rhythms. Please contact Lewis Millican for further information.

Who we are At TR, part of Trifast plc, we’re more than fasteners, we’re the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress. We are looking to recruit a Quality Inspector to join our National Distribution Centre based in the West Midlands (WS2 8DQ). Working 37.5 hours per week. The Role Reporting to the Quality Manager. Your main responsibilities are to ensure complete customer care by maintaining the highest standards of Quality. To maintain good levels of communication to enable individuals (internal/external) to understand and comply with all matters of Quality and safety. Key Tasks • Authority to pass or reject the product at Goods Inwards inspection., • Authority to enter, remove or scrap products in the quarantine area., • Authority to sign off COC’s., • Inspection at Goods Inwards to be carried out as per the relevant BMS instructions., • Responsible for standards control., • Responsible to ensure all gauges are maintained and calibrated at the pre-determined intervals., • To assist customers with any application/quality concerns as and when required., • Quality issues to be resolved in a timely manner., • Communicate with customers via email/phone and record concerns on the customer issue log., • ISIR to be completed at customer request., • Concessions to be raised and issued to the appropriate Key Account Co-ordinator to supply to the customer., • Vendor drawing approvals to be reviewed. TR customer to be consulted as required., • Manual COC’s to be completed as and when requested by the Key Account Co-ordinator., • 8D corrective actions to be completed on customer request on the CAR programme., • Responsible for quarantine rejections to be monitored on a monthly basis., • Responsible for tidiness of the warehouse., • To work to BS, Din standard and customer drawings whilst maintaining company procedures set out in the Quality Assurance manual., • To support all customers (both internal/external) on all Quality issues., • CAR programme – create, check and answer quality questions and close out when completed., • Complete QA reports on a monthly basis., • Stock masters – initial review and final quality authorisation, as and when required., • Approved signatories for Location’s certification., • Ensure the company TQM and Health & Safety policies are followed. The Candidate The successful candidate will ideally have a minimum of 1 year’s experience of working within a Quality role along with fastener knowledge. The ideal candidate will be self-motivated, possess excellent communication skills both verbal and written to be able to communicate and build good relationships. You will be able to work to deadlines, remain focused at all times and have excellent attention to detail.

ABOUT TOSCA Tosca is a global leader in reusable packaging and pooling solutions that service the supply chain end to end. Re-use is the key word as Tosca facilitates moving away from single use packaging towards a circular model of reusable packaging with its robust portfolio of plastic containers, pallets, bins, crates and more. We focus on optimizing the flow of perishables, eliminating waste at every turn – product, packaging, labor and transportation waste. Our reusable plastic products improve the quality of product delivered, create more efficient supply chains, and are more sustainable than single-use packaging. We are currently seeking a Business Development Manager to support our Sales efforts at Tosca for the UK/Ireland region. This position is hybrid-based from our office in Dudley, UK. In this hunter-focused role, you will be responsible for identifying, developing, and closing new business opportunities to achieve revenue growth targets. You will identify potential clients, nurture relationships, and work cross-functionally to propose solutions that meet client needs. Responsibilities • Identify and qualify new business opportunities through prospecting, networking, market research, and lead generation, • Develop and execute strategic sales plans to penetrate target markets and accounts, • Nurture relationships and conduct discovery meetings to understand client needs, • Collaborate with internal teams to develop customized, compelling solution proposals, • Deliver product presentations and demos, handle objections, and negotiate terms, • Close new business deals that meet or exceed revenue quotas, • Develop content and materials to support lead generation and sales enablement, • Represent the company at conferences, trade shows and other events, • Provide input into marketing initiatives to improve lead quality, • Stay current on industry trends, competitor activities, and evolving customer needs Your profile You preferably hold a Bachelor’s degree in business management, economics, marketing, or a related field. You have approximately 3 years of proven experience in B2B sales and business development, including: • Demonstrated ability to identify and generate leads and sales opportunities, • Strong skills in negotiating and closing sales deals, • Ability to understand customer needs and tailor product offerings accordingly, • Competence in managing and expanding sales territories effectively, • Solid understanding of the market, industry trends, and competitive landscape You are experienced in using CRM software to manage customer interactions and sales processes. You are fluent in English; additional language skills are considered a plus. You have excellent interpersonal and communication skills, a strong work ethic, and self-motivation. You can work independently as well as collaboratively within a team. You are proficient in Microsoft Office applications. You are comfortable with a hybrid working model, with regular attendance at our office in Dudley (UK). You are willing to travel within the UK & Ireland up to 60% of the time. Our offer You will have a permanent contract with a competitive remuneration package and attractive sales incentive plan. We continuously invest in your personal and professional development through our training & coaching programs. You will join a dynamic and fast growing company that is part of a strong international group. We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels. Interested in joining our company? We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV in English to . We are looking forward to meeting you! We value diversity and equal opportunity. Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.

We are looking for an experienced and dynamic Service Delivery Manager to oversee the efficient, reliable, and customer-focused delivery of IT services across the organisation. The ideal candidate will have proven experience in IT service delivery or operations management, with strong leadership and

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. To provide engineering support at all stages of the development process, from initial viability advice to design development, gaining technical consent and providing advice to all other departments and selected contractors during construction. Assess and appraise consultant’s designs for suitability and to ensure the designs are the most cost effective, compliant with legislation and practical. Commission and manage consultants, for civil and structural designs, ensuring all information is available and competent for use in tendering, production and in the procurement of technical consents. Liaising with NHBC to ensure all appropriate standards pre-construction have been met, and throughout the project ensuring all conditional items are concluded satisfactorily. Preparation of viabilities • Have the ability to interpret geo-technical reports and make recommendations., • Be capable of preparing initial site designs and constraints plans at an early stage., • Procuring designs and quotes for new utility proposals., • Manage consultants in road, sewer, levels, cut and fill designs, to satisfy planning whilst maintaining the most competitive and practical solution., • Co-ordinate and manage external consultants to resolve any further engineering issues., • Co-ordinate and manage statutory bodies such as Highway Authorities, Water Companies & Environment Agency to resolve any engineering issues., • Manage consultants in the preparation of foundations and plot drainage., • Monitor and resolve any CML issues during the construction phase to ensure timely completion of plots., • Manage consultants in the preparation of foundations and plot drainage., • Securing all technical approvals necessary for a competent site start., • Attend pre tender / pre start / site start / regular site meetings / customer/ meetings / specification reviews and any other relevant meeting as required under the company’s operating framework., • Undertake regular site visits., • Any other duties as required., • Extensive experience in engineering issues gained within the housebuilding industry e.g. roads and sewers, foundations, land drainage, utilities, etc., • IT/Computer literate, • Engineering related qualification, degree or equivalent. A degree or higher education course which ideally is accredited by the Institution for Chartered Surveyors (RICS) or Institute of Chartered Engineers (ICE)., • Part of a successful engineering team., • A high level of proficiency in AutoCad / PDS / Windes / Microdrainage, • Ability to undertake civil engineering design in-house and to manage and assess external designs, • Thorough understanding of technical and regulatory requirements, • Ability to interpret geotechnical and environmental reports and make suitable recommendations, • Demonstrate a track record of producing technical site appraisals, • Thorough knowledge of assessment of ground conditions for foundation and sub- structure design, • Thorough knowledge of remediation techniques and methodology, • Ability to work to tight deadlines and prioritise, • Track record of negotiating successful technical approvals, • Undertaking how to create value from design and the impact of the business of design changes, • Established relationships with key enablers in the engineering field At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. To take ownership for the delivery of a first-class customer experience to all parties involved in the purchase of a new home from Taylor Wimpey. To ensure sales meet or exceed target and profit is maximized for the business. • Take ownership of the development, all aspects of presentation and the entire purchase process., • Becomes the reference point for the purchaser, and all other internal and external interested parties from the first contact through to the completion of the house sale., • Promote and provide for the use of company-recommended mortgage brokers and solicitors to ensure an efficient service for the customer to achieve purchasing deadlines., • Ensure all administrative and reporting requirements are met according to company policies and agreed time frames., • Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets., • Proactively search for target customers and create appointments. Follow-up leads to ensure that sales targets are met and customer satisfaction is measured to the level required by Taylor Wimpey., • Undertake inspections and introduce the customer to their new home, ensure familiarization, and ensure the aftercare of those customers at defined intervals following their move-in date., • Ensure the health and safety of customers, colleagues and other parties while on site in accordance with legal requirements and company policy., • Sales experience in the housing industry, • High levels of self-management, • Exceptional customer service skills & sales excellence, • Computer literacy, • Full driving license and ownership of a car At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

Insurtech - Growth Start-up -Customer Service Manager - Customer Experience Manager - Health Insurance. Disrupt are currently sourcing for an experienced Customer Service/Customer Experience manager to join this scaling Insurtech. Looking for experience ideally from a start-up or tech innovation bus

Fieldwork Manager in London - Leading Customer Experience Brand. Experience in fieldwork coordination, customer insights, or scheduling logistics. As a Fieldwork Manager, you’ll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a na

A global information and analytics leader in Greater London is seeking a Senior Product Manager to enhance customer experience and drive product innovation in their Open Access team. The ideal candidate should have strong digital commerce experience and a passion for the customer journey.

We are seeking a dedicated and experienced Reception Manager to lead our Front Office team at the beautiful Billesley Manor Hotel & Spa. Lead and motivate the Front Office team to deliver exceptional guest experiences. You’ll have a strong understanding of hotel operations, a keen eye for detail,

The Head of Sales & Customer Care will manage around 20 employees, including two direct line managers, overseeing all customer-facing activity across UK and international markets. You’ll be an experienced senior manager or head of department, confident in leading large teams and shaping commercial

The role ensures agreed service levels and business targets are met while driving continuous improvement in processes and customer experience. Oversee operational areas such as first-line customer service, complaint management, technical support, and order entry. Collaborate with other departments t

Carbon60 is recruiting a Customer Operations Advisor to support on-site stores operations for a leading Specialised Industrial Service Provider based in Witton, Birmingham. As a Customer Operations Advisor, you will support the on-site stores operation within a heavy automotive / manufacturing envir

Making proactive customer calls and handling incoming enquiries. SalesManager #stourbridge #HiringNow #SalesadminJobs #CareerOpportunity. Strong communication skills are key, especially when it comes to building relationships and getting the right information from customers.

La Fosse are seeking an experienced. Experience managing virtual CAB meetings and stakeholder relationships.

Your role will be to process customer orders, ensuring all the correct finance documentation is in place, and the customer receives the correct vehicle whilst ensuring that any customer queries are resolved in line with SLA agreements. Being the first point of contact for customer, dealer or funder

Visit end customers and companies, establish, maintain and update customer files in database system. Subject: Application for Account Manager-UK-Birmingham vacancy. Vacancy: Account Manager-UK-Birmingham.

The customer service executive's role is to respond to queries from our customers via email and social media in a timely manner ensuring customer satisfaction. Customer service and admin experience. Refer unsolved queries to the manager.

Strong interpersonal skills to build rapport with customers - customer service experience is ideal. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle. With over 2,000 exciting products designed to

You are likely to have experience within a trade, wholesale or B2B supply business, possibly within manufacturing or distribution, and will be comfortable combining people management with customer responsibility. As the business continues to grow, we are looking to appoint an experienced Sales Offic

It’s hands-on, customer-facing, and performance-led. Backgrounds in hospitality, retail, events, sport, or customer-facing roles often translate well.

Senior Client Services Manager – Estates & Facilities Location: Birmingham City Centre Sector: Real Estate / Facilities Management &

A regional transportation authority in Birmingham is seeking a Revenue Officer to enhance revenue through exceptional customer service. The ideal candidate will travel throughout the Metro network to check tickets, issue Penalty Fare Notices, and serve as a reassuring contact for customers.

If you are an experienced Client Manager with over 5 years’ practice experience and fully qualified ACCA or ACA, we would love to hear from you!. Salary: Competitive (Dependent on Experience). Minimum of 5 years’ experience.

If you’re an experienced accounting professional looking for something more fulfilling than the traditional practice path, this Client Manager role in Bromsgrove could be the change you’ve been waiting for. Support Senior Managers and Directors with drafting advice and meeting key deadli

Deliver exceptional customer service throughout the sales cycle to drive long-term client satisfaction. Previous experience in B2B sales, telemarketing, or lead generation.

Requirements A Bachelor’s degree in human resources management, Business Administration, or a related discipline, Master’s degree or CIPD level 7 qualification is preferred Minimum of 5 years’ experience in administration, oper

Experienced in working in competitive market segments, the role will be responsible for both building on relationships with the existing customer and sub-contractor network and leveraging the business’s strengths to unlock new opportunities and customers in identified growth sectors. Working with

Key Duties Updating and maintaining internal case management systems Ensuring accuracy and consistency of records and information Supporting operational staff with system updates and reporting requirements </l

We're looking for someone with a minimum of 6 months to 1 year of experience, with fluent french or fluent German. Someone who has been a Team Assistant/ Expense Assistant/ Administrative Assistant and has experience organising domestic travel and coordinating meetings.

The role requires a high level of accuracy, discretion, and customer service, with responsibility for both administrative and client-facing tasks.

Our client, an international consultancy business, currently have an opportunity for a Senior Commercial Manager, within a fast growing commercial department, this is a unique opportunity, a chance to be truly strategic and shape the future of the organisation. Experience of working in the defence o

You will handle key tasks that support sales, customer service, and other operational areas, ensuring the smooth and efficient processing of orders, legislative compliance, and administrative excellence. At least 2 years of experience in an administrative role. SalesSupportAdministrator #JobVacancy

Ideal candidates will have completed their CCT within the last two years and have experience with joint injections.

In order to maintain exceptional service to their customers they require a. Actively support the development and progression of less experienced colleagues as a senior member of the servicing team. Salary very much depending on experience but could be up to £48,000.

We specialise in driving player acquisition and retention through high-impact campaigns across social platforms including Facebook, Instagram, Telegram, Google and more.By combining audience insight, creative testing, and real-time optimisation, we deliver measurable growth where it matters most, th

As an Accounts Manager, you will play a key role in delivering exceptional client service while leading and supporting a talented team. Ideally ACCA or ACA qualified with strong practice experience.

Partner with marketing, sales engineers, and customer success to ensure an exceptional client experience. Experience selling into law firms and/or corporate legal teams is highly desirable. Bachelor’s degree or equivalent experience required.

Experience of working in Commercial Insurance, with Financial Lines/Professional Risks experience being highly advantageous.

Identify and provide proactive recommendations to enhance the customer experience. Experience in a Customer Account Management would be desirable. We are seeking a Customer Service Advisor to join ERA and explore the needs of our customers and provide solutions from our product offerings.

Fantastic rewards for doing a great job and achieving great results .NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT).Early VIP access to sale stock.Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform .Access to fant

As Sales Manager reporting to the Centre Manager, the TPS Sales Manager is responsible for managing and motivating the Parts Sales team to achieve and exceed sales targets whilst building and maintaining strong and lasting relationships with new and existing customers. Passionate about providing a g

And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a General Manager. Your focus as General Manager wi

The ideal candidate will have extensive leadership experience in the industrial sector, demonstrated success in sales and marketing, and excellent interpersonal skills. A leading industrial equipment manufacturer in the United Kingdom is seeking a General Manager for their Teletruk range.