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Customer experience manager jobs in WillenhallCreate job alerts

  • Customer Service Manager
    Customer Service Manager
    2 months ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are seeking an experienced and customer-focused Customer Service Manager to join our team. The successful candidate will be responsible for managing daily customer service operations, supporting the customer service team, and ensuring excellent service delivery to customers, suppliers, and business partners. Key Responsibilities: • Manage and supervise daily customer service operations and support the customer service team., • Handle customer enquiries, complaints, and service requests professionally and efficiently., • Develop and maintain strong relationships with trade customers, suppliers, and business partners., • Monitor customer orders, deliveries, returns, and after-sales support., • Coordinate with sales, warehouse, and purchasing teams to ensure smooth business operations., • Maintain accurate customer records and service documentation., • Review and improve customer service procedures and operational processes., • Monitor team performance and provide guidance, training, and support where required., • Prepare service reports and assist management with operational improvements. Requirements: • Previous experience in customer service management or a similar supervisory role., • Strong communication and problem-solving skills., • Ability to manage customer relationships and resolve service issues effectively., • Good organisational skills with the ability to manage multiple priorities., • Experience working with internal teams and external business partners.

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  • Full Time Chef
    Full Time Chef
    2 hours ago
    £14 hourly
    Full-time
    Wolverhampton

    We are seeking a talented and passionate Chef to join our culinary team. The ideal candidate will be responsible for preparing and cooking a variety of dishes, ensuring high standards of food quality and presentation. This role offers an exciting opportunity to showcase your culinary skills in a dynamic environment, contributing to an exceptional dining experience for our guests. The Chef will play a key role in maintaining food safety standards and supporting the overall operation of the kitchen. Duties • Prepare, cook, and present a diverse range of dishes according to menu specifications and quality standards, • Assist in planning menus and developing new recipes to enhance our culinary offerings, • Ensure all food is prepared in accordance with food safety and hygiene regulations, • Oversee kitchen operations during service, ensuring timely delivery of orders, • Maintain cleanliness and organisation of the kitchen, including equipment and workstations, • Collaborate with team members to ensure efficient workflow and excellent customer service, • Monitor stock levels and assist with inventory management to minimise waste, • Support training of junior staff members in cooking techniques and safety procedures Requirements • Proven experience in food preparation, cooking, or a similar culinary role within a restaurant or hospitality setting, • Strong knowledge of food safety standards and hygiene practices (SFBB), • Experience with meal preparation, plating, and presentation techniques, • Excellent organisational skills with the ability to work efficiently under pressure during busy service times, • Good communication skills and ability to work as part of a team, • Previous restaurant experience is preferred but not essential for highly motivated candidates willing to learn, • Serving experience is advantageous but not mandatory; a passion for delivering excellent customer service is essential This position offers an engaging environment for culinary professionals eager to develop their skills while contributing to a vibrant team dedicated to exceptional dining experiences. Benefits: • Discounted or free food, • Free parking, • On-site parking Work Location: In person

    Immediate start!
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  • Work From Home – Paid Research
    Work From Home – Paid Research
    2 days ago
    Part-time
    Dudley

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    Immediate start!
    No experience
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  • Business Development Manager
    Business Development Manager
    17 days ago
    £36500–£38000 yearly
    Full-time
    Smethwick

    1. Liaise with the director and senior staff to determine the range of goods and services to be sold across the retail, off-licence and takeaway arms., 2. Contribute to the development of sales strategies and set annual and quarterly sales targets by channel., 3. Identify and secure new B2B accounts, including local trade, catering, wholesale and event customers., 4. Compile and analyse sales figures by SKU, category and channel; produce reports and commercial recommendations for the director., 5. Conduct market research and customer surveys on product range, packaging and pricing, including consumer demand for regional Indian ready-meal and grocery lines., 6. Negotiate supply agreements and pricing with wholesalers and specialist Indian grocery and spice importers; manage margin and cost of goods., 7. Develop the commercial specification for the Indian takeaway menu — pricing architecture, portion economics, promotional bundles — working with the head chef on costings and feasibility., 8. Manage third-party delivery aggregator relationships (Deliveroo, Uber Eats, Just Eat), including commission terms, listing optimisation and campaign spend., 9. Plan and evaluate marketing campaigns and promotional activity; measure ROI., 10. Monitor competitor activity across the Hampton and wider south-west London catchment., 11. Ensure commercial activity complies with alcohol licensing conditions, Challenge 25 and relevant trading standards requirements. Skills Needed: Person specification Essential Degree-level qualification or equivalent, or substantial demonstrable experience in a business development, commercial or account management role. Proven record of revenue growth and account acquisition. Strong communication and numeracy: margin analysis, pricing, forecasting. Commercial negotiation experience with suppliers or trade customers. Working knowledge of the UK food retail and off-licence sector. Desirable 1. Familiarity with Indian and South Asian food categories, ingredients and supplier networks., 2. Experience with EPOS and stock management systems. Personal Licence holder under the Licensing Act 2003.

    No experience
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  • Delivery Driver
    Delivery Driver
    1 month ago
    Full-time
    Wolverhampton

    DPD Delivery Driver We are looking for reliable, hardworking and motivated Delivery Drivers to join our team delivering parcels on behalf of DPD. As a Delivery Driver, you will be responsible for collecting and delivering parcels safely and efficiently to customers across your allocated delivery area. You will provide excellent customer service while ensuring all deliveries are completed on time and to a high standard. Key Responsibilities • Safely load and organise parcels into your delivery vehicle., • Complete daily parcel deliveries efficiently and within scheduled timeframes., • Use a handheld device/scanner to manage deliveries and obtain proof of delivery., • Provide friendly and professional customer service., • Follow all road safety, company and DPD procedures., • Carry out vehicle checks and report any faults or issues., • Handle parcels carefully and responsibly., • Manage your delivery route effectively and work independently., • Maintain a professional appearance and attitude at all times. Requirements • Full UK driving licence. (Had License over a year), • Previous delivery or driving experience is preferred but not essential., • Good knowledge of local roads and navigation., • Reliable, punctual and hardworking., • Good communication and customer service skills., • Able to work independently and manage time effectively., • Physically fit and comfortable handling parcels., • A positive attitude and willingness to work in a fast-paced environment., • Right to work What We Offer • Competitive pay., • Regular work and consistent delivery routes., • Full training and support provided., • Opportunities for additional hours., • Supportive working environment., • Modern delivery vehicles and equipment where applicable. Job Type: Full-time / Self-employed Location: Wolverhampton, Birmingham, Wales, Bridgewater, Exceter Thank you

    Immediate start!
    No experience
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  • Field Sales Agent
    Field Sales Agent
    2 months ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are looking for a motivated and customer-focused Field Sales Agent to join our growing wholesale building merchant business. This role involves developing relationships with trade customers, contractors, and commercial clients while promoting our range of building materials and construction products. Key Responsibilities • Develop and maintain strong relationships with trade customers and business clients., • Identify new sales opportunities and generate business leads., • Promote and sell building materials and company products to commercial customers., • Visit customer sites to provide product advice and sales support., • Prepare quotations, negotiate prices, and secure customer orders., • Manage customer accounts and maintain accurate sales records., • Monitor market trends and competitor activity to identify sales opportunities., • Liaise with internal sales, warehouse, and delivery teams to ensure excellent customer service., • Achieve agreed sales targets and contribute to overall business growth. Requirements • Previous experience in field sales, trade sales, or business development, preferably within the building materials or construction sector., • Strong communication and negotiation skills., • Ability to build long-term customer relationships., • Good organisational and record-keeping skills., • Full UK driving licence preferred., • Positive attitude with a proactive approach to sales.

    Immediate start!
    No experience
    Easy apply
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