Customer experience manager jobs in WillenhallCreate job alerts

As Operations Manager you will play a vital role in enhancing the experience of our resorts, showcasing your excellent customer service and management skills to ensure the smooth running of the resort. Checking staff accommodation on a weekly basis, ensuring all staff maintain their accommodation to

£31,460.00- £31,986.24 per annum + bonus A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers. Our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces. Your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day. You'll be responsible for taking in tyre deliveries following a set process, and – if on a late shift – ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process. Running shift pattern is either 6am-6pm or 8am-8pm on a rota basis 4 days on 3 days off. For success in this role you'll need to be highly organised and a great communicator, as you'll be helping our mobile team deliver in the field to the highest standards of quality and time-efficiency. You'll need first class communication skills and will know how to get the best out of a team, running the Hub in the absence of the Hub Manager and Assistant Manager. This role is varied, including customer facing and technical elements, alongside the field management and training of the team. The safety of our colleagues and customers is critical, so you'll ensure both the Hub and vans are a safe environment, performing repairs on our vans, training all new colleagues to standard and complying with all Health and Safety protocols. You will have the following skills and experience: • Evidence of delivering a great customer experience, • Experience in a Technician role, completing jobs to the correct technical standard and within the allotted time, • Experience of delivering coaching/training in the moment, • A track record of success in delivering against targets and customer metrics, • Experience of meeting compliance standards across health and safety, • Excellent verbal communication verbal skills, • IT proficient, with the aptitude to learn in-house systems We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy: • Store discount, with 25% off most products across Halfords and Tredz, • Employee discount, with up to 50% off your garage bills at Halfords Autocentre, • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies, • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more, • Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week, • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced, • Life assurance, • Uniform, • Option to join our Sharesave scheme: save to purchase shares at a 20% discount, • Cycle to Work scheme, • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Fluoridation Technical Specialist Job Title: Fluoridation Technical Specialist Salary: To: £42,000 per annum (depending on skills and experience) Hours: 37 hours per week Location: Walsall Water is a precious and vital resource used by us all in our homes and businesses daily. At South Staffs Water we deliver high quality and reliable water supplies to around 1.5 million customers within the South Staffs and Cambridge, delivering exceptional levels of customer service and great value for money. The Role: As the Fluoridation Technical Specialist, you will lead performance improvement initiatives across South Staffs Waters fluoridation assets and activities. Youll be the primary point of contact for all fluoridation matters, driving strategic delivery, ensuring regulatory compliance, and fostering best practice across the organisation and industry. This role demands a proactive, technically skilled individual who can analyse performance data, collaborate across departments, and represent the company externally with confidence and clarity. Key Responsibilities Serve as the lead internal and external contact for fluoridation-related matters. Develop and deliver the strategic fluoridation performance improvement plan in alignment with DHSC objectives. Collaborate with Water Quality scientists, Production, and CID teams to investigate issues and implement corrective actions. Monitor, analyse, and report fluoridation performance data across all levels. Support commissioning and delivery of refurbishment/improvement projects, ensuring regulatory and treatment standards are met. Coordinate company inputs for routine liaison meetings with DHSC and Local Authorities. Represent South Staffs Water in cross-industry and regulatory forums, embedding best practices into company operations. Design and deliver fluoridation-specific training aligned with the competent operator scheme. Maintain and update water quality procedures, policies, and standards in collaboration with the Strategy and Risk Manager. Advise the Water Quality Steering Group on fluoridation concerns and strategic mitigation plans. Ensure accurate cost capture for fluoridation activities in partnership with Finance. What Youll Need: Essential Skills & Experience Strong technical knowledge of water treatment and chemical dosing practices. Familiarity with DWI regulations and fluoridation compliance standards. Proven ability to analyse performance data and identify improvement opportunities. Excellent stakeholder management and communication skills across all levels. Self-motivated, adaptable, and capable of working independently. PC literate with strong data analysis capabilities. Full valid UK driving licence and ability to conduct site audits. Education & Qualifications Degree or HND in a relevant scientific or engineering discipline. Prior experience in water treatment or fluoridation operations. Understanding of water industry processes from source to tap (desirable). Knowledge of water quality regulations and fluoridation code of practice (desirable). Familiarity with DHSCs role in fluoridation governance (desirable). What Youll Get in Return: A competitive salary of up to £42,000 per annum, depending on experience. Company pension scheme for a secure financial future. 25 days holiday (plus 8 bank holidays). Free access to a 24/7 GP service. Discounts at select stores for personal shopping needs. 24-hour helpline providing free and confidential advice on financial, legal, marital, and health matters for you and your family. Eyecare vouchers through Specsavers. Employee Assistance Programme (EAP). Holiday buy-back scheme (up to a maximum of 5 days). Free flu jabs to keep you healthy during flu season. Paid volunteer time to give back to the community. REF-224 592 TPBN1_UKTJ

Proven sales experience and a track record of building relationships in trade, sales, or retail. Showroom Sakes Manager - Leading Bathroom SupplierAre you a dynamic leader with a passion for customer service and sales? Ready to make an impact with a leading bathroom supplier known for quality produc

About the Role An exciting opportunity has arisen for a driven and results-oriented Business Development Manager to lead growth initiatives within the vehicle restraint and infrastructure safety sector. This role is ideal for a proactive professional with a strong background in sales, construction, or highways markets, who can identify new opportunities, build strategic partnerships, and drive business expansion. You will play a key role in developing sales strategies, managing client relationships, and promoting innovative safety solutions across infrastructure, construction, logistics, and industrial environments. Key Responsibilities • Market Development: Identify and secure new business opportunities across target markets including highways, logistics, warehousing, and industrial safety., • Client Relationships: Develop and nurture partnerships with contractors, consultants, local authorities, and procurement teams., • Sales Strategy: Create and implement strategic sales plans to achieve growth and revenue targets., • Product Expertise: Maintain comprehensive knowledge of vehicle restraint systems and related safety products., • Tendering & Proposals: Manage bid preparation, tender submissions, and commercial negotiations., • Collaboration: Work closely with internal teams in sales, engineering, marketing, and operations to deliver tailored client solutions., • Market Insight: Monitor competitor activity, market trends, and customer needs to inform business strategy., • Reporting: Provide regular updates on sales performance, forecasts, and market intelligence to leadership teams. About You • Proven experience in business development or sales, ideally within the highways, infrastructure, or construction sectors., • Strong relationship management and communication skills., • Commercially astute, with the ability to identify and convert opportunities., • Confident in leading tenders and presenting to senior stakeholders., • Self-motivated, strategic thinker with a proactive approach to achieving results.

Salary: £25,000 - £30,000 per annum (D.O.E. + commission/bonus) Location: Brierley Hill, DY5 Hours: Monday to Friday, 09:00 - 17:00 with a 15:00 finish on Fridays. About Us With over a decade of experience, Match Finance specialises in sourcing tailored funding solutions for businesses across the UK. Leveraging a whole-of-market panel and strong lender relationships, we provide fast, efficient, and dedicated support throughout the funding process. Our passion lies in helping small and medium-sized enterprises overcome financial challenges and achieve their goals. With a strong reputation for quality and excellence, we are entering an exciting phase of growth and are now looking for a dynamic and motivated Sales Development Executive to join our team. About You We’re looking for an organised, ambitious and driven individual with a real passion for sales and business development. Ideally, you’ll have some previous experience working in a B2B or B2C sales environment, however this is not essential as all training will be provided. What truly matters to us is your energy, determination, attention to detail and your ability to build strong relationships with clients. If you thrive in a fast-paced environment, have excellent communication skills, and are motivated by hitting targets, we want to hear from you! Key Responsibilities • Lead Management: Support your Account Manager by contacting a mixture of warm, hot and cold leads in order to identify business opportunities. Maintain regular contact to assist in converting opportunities into sales., • New Business Development: Proactively identify and develop new client relationships so that we can continue to expand our customer base., • Client Relationship Management: Maintain and strengthen relationships with existing clients to ensure repeat business., • Sales Planning: Create and implement effective strategies and processes to help you consistently meet and exceed sales targets., • Market Awareness: Stay informed about industry trends to identify opportunities for growth., • Team Collaboration: Work closely with internal teams to ensure smooth project delivery and customer satisfaction., • Administration: Complete all administration work accurately and efficiently. What We’re Looking For • Ideally, previous experience in a B2B or B2C environment., • Tenacity, resilience, and a results-driven mindset., • Strong interpersonal and negotiation skills., • Confident using Microsoft Office (including Outlook) as well as any associated CRM software., • Ability to work independently while contributing to a supportive team culture., • A proactive attitude with the ability to identify and capitalise on opportunities., • Desire to learn and grow both personally and professionally in order to further your career. Why Join Us? • Attractive and welcoming modern office spaces, • Competitive base salary with an attractive commission structure., • Opportunities for career progression within a growing company., • A supportive and collaborative working environment., • A wide range of employee perks and benefits.

Are you a commercially focused sales leader with a passion for building lasting customer relationships and driving growth across international markets? We’re looking for an Internal Sales Manager to take ownership of developing Fortune Brands’ customer base through proactive account management and strategic inside sales activity. As Internal Sales Manager, your main goal will be to increase sales and profitability within a defined portfolio of customers, while maintaining exceptional service and communication standards. You’ll work across a diverse range of channels — including showrooms, contractors, agents, buying groups, merchants, installers, and E-commerce partners — to strengthen existing relationships and identify new business opportunities. What you will be responsible for • Increase turnover and profitability in line with the annual AOP with current customer base in defined markets by acting as the lead account manager customers, • Outbound telephone/Teams activity to increase brand presence, deliver product training and drive promotional participation, • Work with client and internal Customer Services teams to manage all supply, credit, product, or technical issues in a timely manner, • Work closely with client and internal Marketing teams to provide the support necessary to drive brand exposure and sales, • Provide internal support to the Head of European sales and Regional Account Managers. Be the conduit between the external international team and head office stake holders, • Assist in management of all agent relationships, • Help an deliver the annual channel plan to meet the strategic needs of the EMEAA business, • Work with the Head of Retail sales to assess all geographic markets balancing current/potential revenue, right to compete and investment, • Provide monthly (and ad hoc) reporting on KPI’s, market feedback and progress towards strategic initiatives, • Manage a pipeline of contract project to help deliver your on annual target, • Keep accurate records of all activity on CRM What you already have: • Previous experience in a similar role within a fast-paced environment, • Excellent communication skills, fluent in English and French, • Strong organisational skills with and accurate record keeping/reporting capability, • The diligence and working memory to manage multiple projects simultaneously, • Excellent relationship management skills; adaptable to all situations/individuals, • A solution focused mindset with the ability to prioritise effectively, • Ability to successfully negotiate customer agreements and develop partnerships, • IT literate with good excel and powerpoint skills, • Communicative and able to work in a team Our Purpose & Behaviours • We Think Big, Learn Fast, • We Work It Together, • We Make the Hard Call Why Join Us? We reward not just the results but the positive impact you make along the way. With a pay-for-performance culture, we value curiosity, collaboration, and the drive to keep improving. The Benefits • 33 days holiday (inclusive of Bank Holidays) – pro-rata for part-time, • Annual Incentive Plan, • Employee Assistance Programme, • Life Assurance & Pension Plan, • Health & Wellbeing Programme (including health cash plan), • High Street Reward Scheme & Refer a Friend Programme, • Free Parking & Eye Care support, • Flexible working model, • Employee Recognition Programme Our Hiring Process • Initial discussion with our Resourcing Team., • On-site interview process (1–2 stages depending on role)., • Successful candidates will be notified, and start dates confirmed.

Company Description AIB Foods Limited is a key processor and packer of nuts , lentils pulses ,rice, flour, whole and ground spices, pickles and cooking ingredients under the INDUS brand and private label. Role Description This is a full-time on-site role for a National Account Manager located in Wolverhampton. The National Account Manager will be responsible for managing key accounts, developing and maintaining strong relationships with clients, and identifying opportunities for growth and revenue. The role involves regular meetings with clients, analysing their needs, and providing tailored solutions. Additionally, the National Account Manager will collaborate with internal teams to ensure customer satisfaction and drive business goals. Qualifications • Account Management and Client Relationship Management skills, • Sales, Business Development, and Revenue Growth skills, • Strong Analytical and Problem-Solving skills, • Excellent written and verbal communication skills, • Ability to work collaboratively with cross-functional teams, • Proficiency in CRM software and Microsoft Office Suite, • Experience in the food industry is a plus, • Bachelor's degree in Business Administration, Marketing, or related field

Membracon UK is a well-established and leading water management integrator with a focus on Reverse Osmosis (R/O), Ultrafiltration membrane filtration (UF) and other membrane applications for liquid solid separations. Currently clients are in the Automotive, Aerospace, Utilities, Food & Beverage, Agriculture and supply chain sectors, plus a variety of industrial coaters/finishers. Building upon the success and growth that has been part of the new commercial strategy that Membracon has adopted targeting the Water Utility market, the business is now recruiting a Sales - Key Account Manager. The primary focus for this newly created will be to develop and nurture customer contact relationships and gain Tier 1 supplier status, approved supplier and secure frameworks with the existing Membracon product portfolio. The successful candidate will come from a sales background, preferably within the water industry, with some technical/engineering understanding of high-value process equipment, be able to read drawings to assess customer’s requirements, produce estimates/proposals and visit customer sites. Membracon have signed agreements in place with several companies for the supply of process water solutions. Membracon also work with technological partners from Europe and further afield and this person will work with them to develop appropriate offerings for UK clients. This is a pivotal time to join Membracon and the future focus of the business is exciting. This role has both visibility and impact. Key Responsibilities · Build solid relationships with Key stakeholders within target key accounts · Account Management of Key Customers to ensure optimal performance of the existing product and services. · Lead customer relationships at both a strategic and tactical level as required to support the introduction and growth of new leading-edge technology. · Work closely with clients to develop and maintain a value-added support service to customers to ensure good working business relationships and sales growth. · Support, coordinate and lead the commercialisation and local implementation of new technology with existing and new clients. · Support in the Generation proposals and follow up as required. · Convert the sales pipeline for the technology that has been initiated with specific named clients. Qualifications and experience · Experience in the Water Industry would be preferred but not essential. · Proven track record of commercial account development, and of transforming strategy into revenue. · Demonstrable relationship-building and influencing skills, credible client-facing experience, with a proven ability to deliver exceptional levels of customer satisfaction. · Previous experience with financing options is an advantage as systems being offered will be around the BOO model in addition to straight CAPEX. · Efficient and effective commercial professional with significant experience in a business-to-business environment. · Excellent organisational and teamwork skills. Personal attributes/characteristics • Ambitious self-starter, able to work autonomously, • Commercially oriented, • Drive to grow business, • Positive outlook with appetite to lead change, • Excellent listening skills and learning agility, • Strategic, proactive, and analytical, • Flexible and dynamic, • Forensic on detail Salary /package & support Membracon is looking for the best and offer a highly competitive basic salary with a bonus opportunity of 50% OTE in the first 12 months, increasing to 100% in the following year. Company car is included Private Healthcare is included following a successful probationary period. The company also offers a pension scheme. The Management team want to see this person succeed and will support consistently with regular one to one & team meetings and frequent sales meetings. In addition, there will be comprehensive training from partners on new technology along with ongoing professional development.

We are recruiting for candidates with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. Customer Experience Account ManagerLocation: Hemel HempsteadSalary: £26,000 - £28,000 + BonusHours: Mon

A rapidly growing D2C consumer goods brand is looking for a Customer Experience Lead / Manager to help shape and scale their customer experience function. Experience required for the position of CX Lead / Customer Experience Manager -. CX Lead / Customer Experience Manager.

Job Title: Technical Customer Experience ManagerSalary: £65,000 per annumJob Type: Full Time, PermanentLocation: UK (Including a mix of field-based, office, and remote working)About us:At Sunamp we are on a mission to transform the way we generate, store and use heat in our homes and businesses, to

The Customer Experience & Operations Manager drives the performance of the department and oversees and improves all aspects of the large strategic customer’s journey, ensuring positive and consistent interactions between our Client and their Customers. The Customer Experience & Operations Manager

As our Senior Brand and Customer Experience Manager, you’ll be leading our brand proposition across Food, Funeral and Membership. By representing the voice of our Members and customers, you’ll help develop our brand strategy and champion our Member and customer experience. You will optimise our

What makes a great customer experience manager. Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments. Leadership experience in a high-volume, fast-paced operational setting - whether in retail, f

LILT seeks an experienced leader passionate about customer success, with a proven track record of accelerating customers’ technology adoption, minimizing churn, and growing Enterprise accounts. Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise accounts, owning the

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments. What makes a great customer experience manager:. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-

We are seeking a highly motivated and results-driven Customer Experience Consultant to support the Head of Customer in delivery of customer facing initiatives, working cross-functionally with internal teams to implement new processes, systems and policies designed to enhance customer experience and

As a Customer Experience Project Manager, you will be the voice of the customer for a major project across the group. If you’re interested in becoming a Customer Experience Project Manager, apply today with your current CV. Customer Experience Project Manager – Midlands, Hybrid – £44-46K.

JRW is looking for a Customer Experience Manager to lead the company’s efforts to further develop and sustain customer experience that leads our industry. Partner with Sales to manage customer relationships while seeking to provide exceptional customer experience. Develop and sustain end-to-end cu

Assistant Manager, CIB Customer Experience at Lloyds Banking Group. Experience running client insight programmes would be useful. This role focuses on designing and managing client experience programmes to understand and interpret client feedback and insight to inform CIB strategic initiatives and B