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Head of Customer Experience and Operations (0004-26) - Derby, DE22 1GBAbout the UniversityWe have one simple promise – to make a positive impact. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth thr

A global retail brand is seeking a Key Lead to ensure a quality in-store experience for customers. Candidates should have retail experience and a high school diploma preferred.

A global fashion retailer in Greater London is seeking a Head of Retail to champion the retail team, ensuring exceptional customer experiences and strong commercial performance.

This role requires a collaborative leader with experience in team management, Box Office operations, and a passion for customer service.

From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & I

With responsibilities including support to the Store Manager and inventory management, candidates should have prior retail or hospitality experience. A leading retail company in Greater London is seeking an Assistant Store Manager to motivate the team and ensure exceptional customer service at the s

This role is crucial in driving customer and agent experience by identifying and implementing process improvements. The ideal candidate will have experience in process management, strong analytical skills, and ability to work cross-functionally. Join a fast-paced team, dedicated to transforming how

As our Customer Experience Manager, you'll be at the centre of driving the overall experience of our customer base with a focus on reactive technical support. Customer Success or Technical Support experience the SaaS space. Covering all aspects of inbound customer support, including diagnosing and t

The EMEA Brand Strategy & Customer Experience Manager, Hollister will lead the development and execution of Marketing Brand Strategy & Customer Experience for the Hollister brand in EMEA, in partnership with the EMEA Brand Strategy & Customer Experience Director. Direct supervision of a Customer Exp

A global travel experiences company based in London is seeking a Process Automation Lead to enhance customer support through streamlined processes and AI-driven solutions. This role requires a strong background in customer contact-centre operations, process optimization, and extensive experience wit

This hybrid role involves leading cross-functional teams to enhance customer experiences and align strategic goals with user-centered design practices. Candidates with strong empathic design experience and the ability to facilitate workshops are preferred. Apply now for a rewarding opportunity to im

Are you a Senior iOS Engineer who takes pride in the success of the applications you work on? Do you enjoy seeing your apps featured with fantastic ratings on the App Store, but strive to keep pushing for more? We are looking for an iOS Engineer to join our Customer Experience team who can help furt

A leading employee experience platform in Greater London is seeking a Senior Director to lead the EMEA Customer Experience organization. This role involves defining the post-sales strategy, overseeing a unified organization of around 18 employees, and ensuring collaboration across functions such as

The role requires strong management and customer service skills, overseeing ticketing operations to ensure exceptional service.

As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past‑due accounts. Handle inbound customer communications through live chat, email, text message and phone calls, focusing on assist

Responsibilities include delivering a positive customer experience, participating in peer training, and ensuring compliance with store standards. A leading retail company in Greater London is looking for a store team member to support management in fostering a creative and customer-focused environme

Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards. Experience using tools like Intercom, Atlassian, and Aircall is beneficial. We combine technology with the art of five‑star chauffeuring to deliver a consistently exc

A leading ethical beauty brand in Greater London is seeking a customer-focused Consultant to drive sales through exceptional service. You will engage with customers, understand their needs, and recommend suitable products.

A leading supermarket chain in Greater London is seeking a Customer Experience Manager to enhance customer satisfaction and operational efficiency. The candidate will oversee store operations, manage the checkout experience, and lead a team to deliver exceptional service. Successful applicants will

This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementat

Customer Experience Director to deliver a safe, reliable and industry-leading customer experience across our network. Are you a strategic thinker with strong governance expertise and a passion for improving customer experience in a complex, regulated environment?. Customer Experience Directorate Str

A global logistics provider is seeking a Customer Experience Manager in the United Kingdom. The ideal candidate will lead teams to ensure exceptional customer experience while driving growth and profitability. Responsibilities include developing customer-centric strategies and managing cross-functio

You will maintain showroom standards, provide exceptional customer service, and drive sales.

A leading retail company in Greater London is seeking a Shift Lead to coordinate store operations and deliver an excellent customer experience. Ideal candidates will possess strong leadership and communication skills, as well as a commitment to customer service. Join us in leading the way in the ret

A leading sustainable fashion company in London is seeking a Sales Supervisor to lead sales efforts, inspire team performance, and ensure exceptional customer experiences. The ideal candidate will have at least 3 years of retail experience, strong interpersonal skills, and a passion for sustainabili

A leading fashion retailer is seeking an experienced Store Manager to inspire and lead their team in delivering an exceptional customer experience. The ideal candidate will have proven store management experience, a passion for retail, and the ability to exceed sales targets.

A leading UK retailer is seeking a Customer Experience Manager for their North Benfleet location. This role is responsible for ensuring exceptional customer experiences across all store operations, from the checkout to back-end activities. The ideal candidate will have previous line-management exper

The Customer Experience & Operations Manager drives the performance of the department and oversees and improves all aspects of the large strategic customer’s journey, ensuring positive and consistent interactions between our Client and their Customers. The Customer Experience & Operations Manager

Taking responsibility for the overall customer experience across the store from checkout to back‑of‑house, ensuring we deliver on our customer commitments. Experience leading teams in a dynamic, customer‑facing environment – inspiring others, driving high performance, and creating a culture

A leading service provider in Blackpool is looking for a Senior Customer Services Advisor to deliver excellent customer service. Responsibilities include coaching staff, handling customer queries via calls and emails, and improving processes through analysis.

A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. Candidates should have experience in social housing or customer-focused regulated sectors. This role involves managing a large remote team, improving customer service proc

The Floor Lead will oversee daily operations, ensure store standards, and engage with customers to provide exceptional experiences. A leading jewelry brand in Greater London is seeking a Floor Lead to enhance customer service and support team development in a vibrant retail environment. This role re

As part of the sales team, you will provide excellent customer experiences, drive sales, and uphold high visual standards. Ideal candidates will have retail or customer service experience and a passion for the Harry Potter brand.

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Id

The role involves supporting the Store Manager with day-to-day operations, driving sales performance, and ensuring customer service excellence. Candidates should have experience in a similar role, particularly in fashion or lifestyle brands, along with strong coaching and communication skills.

A global mobility service provider is seeking a passionate and customer-focused individual for a role in customer service and sales. You'll ensure customer satisfaction, manage vehicle rentals, and provide tailored solutions. Ideal candidates will have experience in sales, be communicative, and thri

Senior Customer Experience Specialist to help shape and scale its customer experience systems. As a Senior Customer Experience Specialist, you’ll manage front-line support, own the customer feedback loop, and ensure every interaction is handled with clarity and care. Proven experience in customer

The ideal candidate will have over 7 years in product management with proven leadership experience. Responsibilities include leading market positioning and fostering customer understanding, while championing a compelling product vision.

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Our support team has long delivered friendly, timely responses, and now we want to evolve CX into a strategic engine - boosting retention, generating insights for marketing and product, implementing

A global information and analytics leader in Greater London is seeking a Senior Product Manager to enhance customer experience and drive product innovation in their Open Access team. The ideal candidate should have strong digital commerce experience and a passion for the customer journey.

A leading transport company in the UK is seeking a Customer Insight Analyst to analyze customer data and enhance passenger satisfaction.

A leading consulting firm seeks a Consultant, Strategic Advisory to shape transformational change through innovative customer experiences in the UK or Germany. Ideal candidates have 5-7+ years in customer experience, a strong educational background, and the ability to deliver on client needs in a fa

The position is part of a vital initiative aiming for efficient and consistent customer experiences in Birmingham. A local government council in the UK is offering a secondment opportunity for individuals to join the Customer Experience Programme. This role focuses on transforming services to ensure

Candidates should have experience in a customer-facing role and demonstrate team leadership skills. The role involves managing various store operations, including customer service and clinical activities like patient pre-screening.

You will manage store operations, ensure exceptional customer experiences, and develop your team. Ideal candidates will possess retail management experience, strong commercial acumen, and excellent customer service skills. A luxury retail brand in Greater London seeks an experienced Assistant Store

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.BCG was the pioneer in business strategy when it was founded in 1963.Today, we help clients with total transformation‑inspiring complex change, e

A leading financial platform provider in Greater London is seeking a Senior Analyst for Customer Support within its EMEA team. The ideal candidate will engage with customers, provide solutions, and collaborate with both local and global teams. Required qualifications include 2+ years in customer sup