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Head of Customer Experience and Operations (0004-26) - Derby, DE22 1GBAbout the UniversityWe have one simple promise – to make a positive impact. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth thr

Job DescriptionWhats in it for you?25 days holidayCertified Great Place to WorkEnhanced maternity & paternity payPaid sick leaveStructured professional development

Newent, GloucestershireFull-TimePermanentCome and make a real difference as our new Assistant Director of Customer Experience!Were looking for a senior leader who cares deeply about delivering a great customer experience for our tena

Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. We’re hiring a Head of Customer Experience. Commercial judgement: connects customer experience to retention, renewal, and long‑term value.

A leading fashion retailer is seeking an experienced Store Manager to inspire and lead their team in delivering an exceptional customer experience. The ideal candidate will have proven store management experience, a passion for retail, and the ability to exceed sales targets.

Responsibilities include enhancing customer experience, maintaining store presentation, and adhering to policies. A leading apparel retailer seeks a Brand Representative in Greater London to provide exceptional customer service and create a welcoming store environment. The role offers career advance

The ideal candidate has experience in retail or hospitality and is passionate about creating a positive team culture.

The role involves leading a dedicated team to ensure high standards in customer care, managing escalations and complex issues while maintaining a premium service experience. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the abili

A popular food retail company in the UK is seeking a Shop Manager to lead and motivate a team, ensuring a fast and friendly customer experience. Ideal candidates will have experience as a Supervisor or Line Manager in a retail environment, a strong commitment to inclusivity, and a focus on customer

A leading fashion retailer in Greater London is seeking a Floor Manager to lead a dedicated team and deliver exceptional customer experiences. Ideal candidates should have excellent leadership skills, a passion for products, and a strong commitment to customer service.

A modern HR technology company is seeking an enthusiastic Customer Experience Specialist for their Payroll team. This entry-level role involves supporting customers with UK payroll queries and ensuring excellent service delivery. The ideal candidate has solid payroll experience and exceptional commu

Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our cus

Our goal is to delight our customers and provide an amazing experience to every customer during their interactions and ensure our customers feel supported to make the correct decisions during their payroll cycle. You will use your awesome communication skills and payroll experience across multiple c

A renowned coffee company in the United Kingdom is seeking an experienced professional to manage customer experience design processes. Ideal candidates will have strong leadership skills and experience with customer analytics tools. This role involves coordinating with marketing and other teams to e

Be part of shaping the customer experience at one of the UK’s busiest and most iconic stations. You will set the vision and strategy for delivering an outstanding customer experience at the managed station, continually raising standards through learning, benchmarking and best practice. Set and lea

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints.

Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulatory and sector best practice. This is a unique moment to shape the future of technology and customer experience in local government. Director Of Techno

Our expertise spans marketing automation, customer data platforms, sales enablement, CPQ, commerce, subscription management, service solutions, field operations, intelligent advisory tools, and AI-driven experiences—working with top-tier technologies, including Oracle and other market leaders. Bro

The role embraces customer engagement and aims to deliver an exceptional inclusive experience to all customers. Applicants should have a background in customer service and demonstrate strong communication and effective selling skills.

Previous customer service experience is ideal, but not essential. The role prioritizes delivering excellent customer service and creating a welcoming store environment.

The ideal candidate will have strong communication skills, a positive attitude, and previous experience in sales or customer service. In this role, you will provide exceptional customer service, build relationships, and achieve sales targets.

A global healthcare company is seeking a Customer Experience Manager to lead a team in managing customer relationships and driving sales growth. The role involves developing strategic plans, coaching the team, and boosting customer loyalty. Proven leadership in sales and customer service is essentia

The role focuses on daily floor supervision, enhancing customer experience, and mentoring sales associates. A leading luxury fashion brand is seeking an experienced supervisor for their retail team. Candidates should have at least 1-2 years of supervisory experience in retail and be comfortable usin

The role involves supervising the team, ensuring quality customer experiences, and achieving sales goals. Candidates should have a high school diploma and preferred retail experience of at least one year.

The ideal candidate will have experience in high-volume retail, demonstrated leadership skills, and a passion for customer engagement. Responsibilities include training staff, managing inventory processes, and ensuring a positive experience for both customers and employees. A modern jewelry retailer

The ideal candidate will have a strong commercial background and excellent people management skills, ensuring top-notch customer service.

A leading home improvement retailer in Greater London is seeking a Shift Lead to manage store operations and enhance customer experience. The ideal candidate is passionate about customer service, enjoys working in teams, and ensures safety and compliance.

A leading retailer in Greater London is seeking a Team Manager in Food to lead a shop floor team, ensuring exceptional availability and 5-star service.This role requires a commercially sharp leader who is operationally resilient and capable of driving performance.Responsibilities include coaching st

A debt resolution firm in the United Kingdom is seeking a Customer Experience Specialist to enhance customer experiences in the debt recovery process. Ideal candidates will have experience in a contact centre, strong problem-solving skills, and be motivated to help customers achieve financial fitnes

Ideal candidates will have experience in customer service, excellent communication skills, and a full clean UK Driving Licence. A vehicle service provider in York is seeking a Handover Specialist to deliver exceptional customer care. Your role includes providing personalized vehicle handovers and en

We're looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly and efficient environment for customers and their pets. By being proactive, approachable and helpful, you'll set the tone for the 5-star custome

Our Social Infrastructure team are responsible for the promotion and delivery of high standards of customer service & corporate social responsibility, through the development, implementation and management of customer service standards and delivery of community events which support the Company and r

Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Lead in customer experience / order management with customer-led mindset. Are you an experienced Customer Experience Manager w

The Enterprise Customer Experience Manager is responsible for ensuring Viafoura’s strategic alignment across our customers’ partnership journey. Experience in owning customer relationships and growing contract revenues. Experience in working with complex, multi-divisional, multi-geographical cus

Candidates should possess GOC registration, have experience in customer service, and demonstrate a desire to learn and coach others. A leading optical retailer in Greater London is looking for an Assistant Manager to guide a dynamic team in delivering exceptional customer service.

Experience in structured luxury retail is a plus.

You will engage with customers to recommend products that enhance their beauty experience, demonstrating strong interpersonal skills and a genuine passion for retail. A leading ethical beauty brand in the United Kingdom is seeking a passionate and customer-focused Consultant. In this role, you will

The Director of Customer Experience is a critical leadership role responsible for shaping and elevating how customers interact with and feel about Splice. Experience designing scalable support strategies, self‑service systems, and customer journey frameworks. You will oversee customer support stra

And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. What makes a great Lead Customer Experience manager:. A track record of delivering exceptional customer experiences across complex operations,

You will set the direction for how customers experience PayPlan at every touchpoint – across digital journeys, automation, telephony, and service delivery – ensuring experiences are simple, supportive, compliant, and designed around real customer needs. Define and own PayPlan’s Customer Experi

The ideal person for the Customer Experience Manager role will. Customer Experience (CX) Manager – High-Growth Health-Tech Scale-Up. We are now looking for a strategic, analytical Customer Experience Manager to “level up” the function.

A leading coffee company in Greater London is seeking a Customer Experience Lead to enhance customer relationships and service. A background in customer-focused environments and excellent communication skills are essential. Join us to make a difference in customer service! #J-18808-Ljbffr.

Track24 is looking for a Customer Experience Manager to lead customer success at one of the most exciting moments in a company’s growth. Experience in customer success or account management within B2B SaaS/technology, with experience leading teams. As our Customer Experience Manager, you’ll own

The candidate will excel in sales and build relationships while providing outstanding customer experiences.

A leading optical retailer in the East Midlands is seeking an Assistant Store Manager to oversee daily operations and enhance customer experience. Ideal for a leader with optical retail experience and a passion for customer care.

We’re looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact center team. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience. Minimum

In this role, you'll inspire your team to create memorable customer experiences while driving sales growth through strategic initiatives. The ideal candidate possesses strong management skills, teamwork experience, and excellent communication abilities in a supportive and vibrant environment. A lead

A leading ethical beauty brand is seeking a Customer Consultant to enhance customer experience and sales. In this role, you will provide personalized advice, engage with customers on product offerings, and educate them on sustainable practices.