85 Best customer relationship manager Jobs in , London (February 2026) - page 2

Carrier relations manager

4 days ago

London

Colt provides network, voice and data center services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role? We are seeking a motivated and relationship-driven Carrier Relations Manager with a strong background in the telecommunications sector and a focus on colocation partnerships. In this role, you will be responsible for managing strategic relationships with colocation and data center providers to ensure optimal network infrastructure availability, cost efficiency, and operational performance. You will play a key role in supporting our network expansion, and long-term infrastructure planning by managing & ordering space and power within 3rd party colocation facilities and developing critical vendor relationships. What you will do: Reporting to the Senior Manager of Colocation Sourcing, this role involves managing a broad portfolio of Colocation providers within the EMEA region. The role is responsible for identifying, qualifying and on-boarding new suppliers for Space & Power as well as developing, negotiating, and obtaining approvals for Master Service Agreements and Framework Agreements. They work in close collaboration with internal operational teams to obtain quotations and negotiate individual orders. Managing vendor relationships as well as costs during the lifecycle of acquisitions and supporting the business with escalations and dispute resolutions. Deliver material in year cost savings against their assigned base. Identify cost optimisation opportunities and deliver them in close conjunction with Engineering and Operations teams. Define the 3-5-year procurement strategy for your area of responsibility and identify and deliver cost-reduction projects. Help supervise, act as primary mentor and trainer of more junior level CRM roles. You will be also responsible for: Select and on-board vendors Identify potential vendors and manage the on-boarding of new vendors for co-location space and power in support of infrastructure projects. Develop Master Service Agreement, Contracts and Purchase Order terms and conditions Develop, negotiate and arrange necessary inputs and approvals for Master Service Agreements, Contracts or Purchase Order terms and conditions, as appropriate in support of co-location space and power acquisitions. Develop and negotiate complex solutions Work with Sales, Strategy and CRM to develop bespoke infrastructure solutions, obtain sourcing quotations from vendors for co-location space and power acquisitions. Negotiating costs and placing contracts or purchase orders Negotiating costs and arranging approvals and triggering the placement of orders for space and power acquisitions, Project managing the bidding process for network expansion projects. Identifying, project managing, and delivering cost saving opportunities. Contract and Commercial Contract Management for Co-location, Power and Cross Connects. Manage complex contract renewals and contract consolidation initiatives estate novations and maintain inventory accuracy Cost management during lifecycle of acquisitions Managing costs during the life cycle of co-location space and power and cross connects through negotiating revised costs at breakpoints in contracts or as contracts terms expire. Collaborate cross functionally to identify further cost optimisation opportunities. Effective management of assigned contract estate and full understanding of ongoing cost liabilities Escalations - Deal with thematic escalations for service delivery, fault management and payments. Invoice & Inventory Validation Supporting the Accounts Payable, Finance and operations functions with invoice and inventory validation from vendors off co-location space and power acquisitions. Furthermore, own term and cost management. Vendor Management - Build and maintain strong relationships at exec level with our key suppliers of infrastructure services. Hold regular reviews and keep vendors performance accountable to contractual SLAs Market Development Intelligence Liaise with carrier Relations Managers and Pricing Analysts to maintain a broad knowledge of the market, suppliers, regulatory, technology and pricing trends. What we're looking for? Qualification/s: A Bachelor's Degree in an IT, Computer Science, Engineering, or equivalent work experience. Critical Expertise and Experience: Proven experience in telecoms with knowledge of colocation Experience in managing relationships with suppliers, vendors & customers. Experience large data sets to identify, develop and create complex Business Case models Commercial contract negotiation experience Demonstrated ability to collaborate and influence internal and external stakeholders across multiple geographies Skills: Extensive knowledge of suppliers within the EMEA region for colocation Demonstrable track record in developing contract and commercial arrangements with suppliers, negotiating contracts and costs, and defining multiyear procurement strategies Professional and self-motivated; ability to work productively and effectively with little guidance Detail oriented, ability to analyse large data sets Excellent written and verbal communication skills Multilingual candidates preferred Strong Strategic and Commercial background Understands P/L management with proven ability to deploy and manage initiatives to optimize costs and enhance margins. Project Management skills to engage Stakeholders and drive and support Projects and processes for efficiency. Strong Data Analysis skills enabling and creating detailed reporting and strategic direction allowing the business to make informed decisions. Attention to detail and high levels of data accuracy Goal oriented to get things done, accelerate change focusing on the customer first and operational excellence Strong knowledge of Outlook, MS Excel, Word & TEAMs Ability to travel 0%-20% and attend Supplier Meetings & Conferences I n addition, you are: A robust, dynamic self-starter with imagination and vision Willing to be flexible to get the work done and able to prioritise and plan time effectively, Able to communicate clearly and succinctly, including the ability to deliver difficult messages in a positive way, Have strong interpersonal skills and able to build a positive team culture in a global team and cross-cultural environment as well as a customer focused culture, Have commercial acumen Results-focused, efficient, and pragmatic Identify areas where teams activities duplicate or conflict with other teams; working to resolve conflicts or remove duplication in a way that creates maximum benefit for the business. Able to support a strategic vision and think globally with a strong sense for entrepreneurship. What we offer you: Looking to make a mark? At Colt, youll make a difference. Because around here, we empower people. We dont tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, youll be encouraged to be yourself because we believe thats what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring take a look at Our People site including our Empowered Women in Tech. Job Segment: Accounts Payable, Data Center, Contract Manager, Computer Science, Procurement, Finance, Technology, Legal, Operations TPBN1_UKTJ

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