Customer service administrator jobs in United Kingdom

**Job description** We are seeking an experienced Customer Service Manager to oversee and streamline our customer service operations. As a Customer Service Manager, you will be at the forefront of ensuring exceptional customer satisfaction through effective communication and problem-solving. With core skills in computer proficiency, administrative expertise, and phone etiquette, you will oversee a team dedicated to delivering top-notch service. Your premium skill in office management will aid in streamlining operations and enhancing customer interactions. This role involves engaging with customers, managing invoicing, coordinating with contractors and third parties, and handling day-to-day office administration tasks. Key responsibilities include: - Managing and processing invoices, including preparation, sending, and settlement - Handling incoming and outgoing calls and emails from new and existing customers - Coordinating with contractors and third-party vendors - Maintaining an efficient invoicing system - Booking appointments and managing schedules - Supporting business development efforts - Handling customer complaints and ensuring resolution - Scheduling deliveries and liaising with external businesses as required - Managing incoming and outgoing mails - Skills and Qualifications: The ideal candidate will have: - Experience in office management within a small to medium-sized enterprise (SME) - A minimum of 2 years of full-time work experience in a commercial environment, preferably within a small or medium organization - Proficiency in office management practices - Strong familiarity with the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) - Ability to conduct on-site visits and attend project assessments/quotations - Proficiency in English, Urdu, and Punjabi - Exceptional organizational skills and the ability to meet time-sensitive targets - Strong communication skills, with the ability to work independently - A flexible, courteous, and optimistic approach, along with a positive, can-do attitude Computer skills: - Administrative experience - Phone etiquette - Organisational skills Job Type: Full-time Pay: £30,000.00-£35,000.00 per year Additional Benefits: - Free parking - On-site parking Experience: Customer service: 2 years Language: English (preferred) Urdu (preferred) Punjabi (preferred) Willingness to travel: 25% (preferred) Work Location: In person

Duty Manager – Oystercatcher Greenwich Salary: £13 per hour plus tronc Location: Oystercatcher, Greenwich full time PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE Join our new and exciting concept at Oystercatcher Greenwich! Set in a stunning riverside location with great views, we’re looking for an enthusiastic and driven Duty Manager to join our team and help us create unforgettable experiences for our guests. About Us Oystercatcher Greenwich is more than just a venue; it’s a vibrant destination combining exceptional hospitality with an innovative approach to dining. With a prime location and a passionate team, we are committed to delivering excellence in every detail. The Role As Duty Manager, you will play a key role in the day-to-day running of the venue, ensuring smooth operations, exceptional customer service, and team motivation. Reporting to the General Manager, you will lead by example and act as a role model for the team. Key Responsibilities • Oversee daily operations, ensuring a seamless guest experience. • Manage and motivate the team, fostering a positive and supportive work environment. • Handle customer inquiries and resolve any issues efficiently. • Ensure all health, safety, and hygiene standards are maintained. • Assist with staff training and development. • Monitor stock levels and liaise with suppliers as needed. • Support management with administrative tasks and reporting. About You We’re looking for a proactive and enthusiastic individual who thrives in a fast-paced environment. You’ll have: • Previous experience in a supervisory or managerial role within hospitality or a similar environment. • Strong leadership and communication skills. • A customer-focused mindset with a passion for delivering exceptional service. • The ability to remain calm under pressure and solve problems effectively. • A positive attitude and a willingness to get stuck in. What We Offer • Competitive hourly rate of £13 per hour. • The opportunity to be part of a brand-new concept in a unique location. • Training and development opportunities to help you grow in your career. • A supportive and dynamic team environment. How to Apply If you’re excited about this opportunity and ready to take on a key role in our team, we’d love to hear from you! Apply today to join Oystercatcher Greenwich and help us bring our exciting new concept to life.

We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment. Duties - English language prefered Greek and Albania language mos of the clients we deal with Greet and welcome visitors in a warm and professional manner. Answer incoming phone calls, directing them to the appropriate personnel while maintaining excellent phone etiquette. Manage the reception area, ensuring it is tidy and presentable at all times. Perform data entry tasks accurately and efficiently, maintaining up-to-date records. Handle clerical duties such as filing, photocopying, and scanning documents. Assist with administrative tasks using Google Suite and QuickBooks as needed. Schedule appointments and manage calendars for staff members. Respond to emails and other correspondence in a timely manner. Support other departments with various office tasks as required. Qualifications Proven experience in a receptionist or administrative role is preferred. Strong organisational skills with the ability to prioritise tasks effectively. Proficient in using computerised systems, including Google Suite and QuickBooks. Excellent verbal and written communication skills. Demonstrated ability to maintain confidentiality and handle sensitive information. Strong attention to detail with a focus on accuracy in data entry. Ability to work independently as well as part of a team in a busy office environment. Familiarity with clerical duties and office procedures is advantageous. We look forward to welcoming an enthusiastic Receptionist who is committed to providing outstanding service while supporting our team’s administrative needs. Job Type: Full-time Pay: £22,906.00-£23,985.00 per year Additional pay: Performance bonus Benefits: Free parking Language training provided Flexible language requirement: English not required Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Customer service: 1 year (required) Administrative experience: 1 year (required) Language: English,Greek,Albania (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Application deadline: 29/01/2025 Reference ID: 01022025/1 Expected start date: 01/02/2025

Due to continued growth, we are looking for a Customer Service/Call Centre /Office Administrator to join our team! Location: Office on the 3rd floor in Hyde, SK14 Working Hours: Flexible shifts: 8.30 am–4 pm, 9 am–4.30 pm, or 10 am–5.30 pm (30-minute unpaid lunch break included). Hours can be extended or shortened upon request. Start Date: January 2025 Working Hours: 30–40 per week Pay: £12.44/hour, reviewed after six months Bonuses: Quarterly performance reviews may lead to bonuses at the discretion of the Head Office Job Summary: You will be working as part of the Donate Clothes 4 Sammy project, which is fully launched and operated by the registered charity Leukaemia & Myeloma Research UK. This role involves extensive communication with schools and organisations to introduce the project and seek their participation. The role is based in a bright office in Hyde, with free parking available. You will work closely with the Interim Department Manager and contribute to a dynamic team full of ideas and enthusiasm. Key Duties and Responsibilities: Communication: Engage with schools via phone and email to introduce the Donate Clothes 4 Sammy project and invite participation. Contact organisations to seek permission for outdoor charity clothing bank installations. Performance Goals: Make at least 60 calls daily to schools and organisations unless other duties take precedence. Administrative Tasks: Organise and maintain records using Microsoft Excel and in-house system. Carry out general clerical duties, including photocopying, scanning, mailing, and filing. Manage incoming and outgoing correspondence. Assist in preparing reports and other documents. Innovation and Creativity: Proactively address challenges and bring fresh ideas to improve processes and support company growth. Confidentiality: Handle sensitive information with discretion and professionalism. Requirements: Previous experience in Customer Service, Call Centre or Office Administration is advantageous. Proficient in Microsoft Office, particularly Excel, with the ability to learn new software quickly. Excellent phone etiquette and communication skills. Organised, detail-oriented, and able to prioritise tasks effectively. Willing to bring new ideas and contribute to the charity’s growth. Motivated, proactive, and eager to contribute to a team-focused environment. If you are a driven and enthusiastic individual with a passion for communication, organisation, and contributing to meaningful charity work, we’d love to hear from you! Apply today to join a project that makes a real difference.

As a Letting Administrator, you will be responsible for providing essential administrative support to the lettings team and ensuring the smooth running of the office. Your daily tasks will include: • Tenant and Landlord Communication: Acting as a point of contact for tenants and landlords, handling queries, and ensuring a high standard of customer service. • Property Listings and Marketing: Advertising properties on various platforms, arranging viewings, and updating property details. • Tenant Referencing: Managing the tenant referencing process, including credit checks, employment verification, and obtaining references. • Lease and Contract Preparation: Preparing and processing tenancy agreements, inventory reports, and related paperwork. • Property Inspections and Maintenance: Coordinating maintenance requests and liaising with maintenance team for property repairs and inspections. • Rent Collection & Payments: Assisting with rent collection and managing the financial records for each property. • General Office Duties: Filing, data entry, and maintaining accurate tenant and property records on the agency's system.

Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown. We pride ourselves on delivering exceptional dining experiences to our customers, and we are looking for a dedicated and skilled Assistant Restaurant Manager to assist the Restaurant Manager in the daily operations of our restaurant. The successful candidate will play a crucial role in ensuring the smooth running of the shop floor, managing administrative tasks, and maintaining high standards of customer service. Key Responsibilities: - Assist the Restaurant Manager in overseeing daily operations and ensuring a seamless customer experience. - Perform administrative tasks including HR duties, bookkeeping, payroll processing, and managing take-away platforms. - Handle hiring processes, including interviewing and onboarding new staff members. - Maintain accurate records and manage restaurant numbers and financial data. - Support in inventory management and ordering supplies. - Ensure compliance with health and safety regulations. - Address customer inquiries and resolve issues promptly. - Lead and motivate the team to deliver exceptional service. Requirements: - Minimum of 2 years of experience in a similar role within the hospitality industry. - At least 1 reference from a previous employer. - Proficiency in MS Office, including Microsoft Word and Excel. - Strong organizational and multitasking skills. - Excellent communication and leadership abilities. - Ability to work flexible hours, including evenings and weekends. - A proactive approach to problem-solving and a keen eye for detail. What We Offer: - Competitive salary based on experience. - Opportunities for career advancement within the company. - A supportive and friendly working environment. - Employee discounts on meals. - Ongoing training and development opportunities.

Location: London, UK Company: Stanley Ley About Stanley Ley: Stanley Ley is a renowned provider of high-quality legal wear and accessories, serving professionals in the legal field. We pride ourselves on our commitment to excellence and exceptional customer service. Job Summary: We are seeking a detail-oriented and organized Administrative Assistant to support the daily operations of Stanley Ley. The ideal candidate will handle administrative tasks, assist with customer service, and ensure smooth functioning across the business. Key Responsibilities: Administrative Tasks: • Manage and organize company documents, files, and records. • Handle correspondence, emails, and phone calls professionally and efficiently. • Schedule appointments, meetings, and maintain calendars for senior staff. • Process invoices, payments, and basic bookkeeping tasks. • Order and maintain office supplies. Customer Service Support: • Assist customers with inquiries, both in-person and via phone/email. • Ensure a professional and welcoming environment for clients visiting the store. • Handle customer complaints or escalate them to the appropriate department. Operational Support: • Coordinate with suppliers to track orders and deliveries. • Assist in preparing reports, presentations, and spreadsheets. • Support the management team with ad-hoc tasks and projects as needed. • Ensure compliance with company policies and procedures. Requirements: • Experience: Previous experience in an administrative or assistant role preferred. • Skills: • Excellent written and verbal communication skills. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Strong organizational and multitasking abilities. • Attention to detail and accuracy. • Ability to handle sensitive information with confidentiality. • Personal Attributes: • Professional demeanor and a positive attitude. • Ability to work independently and as part of a team. • Customer-focused mindset. What We Offer: • Competitive salary. • A supportive and collaborative work environment. • Opportunities for professional development and growth. • Discounts on company products. How to Apply: Please send your CV and a cover letter detailing your suitability for the role.

As a Sales Administration for our online furniture company, you will be responsible for managing sales orders, coordinating with customers and suppliers, and providing excellent customer service. Your duties will include: 1. Processing sales orders accurately and efficiently. 2. Communicating with customers via phone, email, and chat to provide product information, answer questions, and resolve any issues or concerns. 3. Coordinating with suppliers to ensure timely delivery of orders. 4. Assisting with inventory management and tracking. 5. Providing sales reports and analysis to management. 6. Handling returns and exchanges in accordance with company policies. 7. Maintaining customer records and updating information in the company database. 8. Collaborating with other departments, such as marketing and logistics, to ensure a smooth sales process. 9. Keeping up-to-date with product knowledge and industry trends. 10. Providing exceptional customer service and ensuring customer satisfaction. The ideal candidate for this role will have excellent communication and organizational skills, attention to detail, and a strong customer focus. Previous experience in sales administration or customer service is preferred. A passion for furniture and home decor is a plus. Join our team and help us provide our customers with top-quality products and service.

About us We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Sous Chef to join our Team. Chez Antoinette is a French restaurant with homemade cuisine, the food is based on organic, seasonal and fresh produce. We are looking for the right person to join the team. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high quality product yet simple in a busy environment. Responsibilities - To support the seamless running of the kitchen, by providing a highly efficient and effective service whilst ensuring that all Food production and operation adheres to specified recipes and food cost percentage. Reporting to the Head Chef. - The main responsibilities will be to assist and supervise the agreed standard of food service for the duration of the shift. The ability to liaise and co-operate effectively with all Front and Back of house team members is a must, as is promoting the safe use of the kitchen, its equipment and the building under the Health and Safety at Work act, extended to any hygiene and safety regulations. - The Sous Chef will be required to supervise the training of all new staff members in the department, to the standard required by the Head Chef, to supervise and promote all relevant food controls and food safety records and ensure that they are always logged and adhered to. - To check all prepared mise en place and food stocks (including dry stores) and replenish as necessary and inform the Head Chef of any relevant shortages. - To follow and train the team on all the recipes in place for the actual menu. - To be able to create a bank of dish of the day, bringing creativity and variety to the menu in case of absence of the Head or Sous Chef. - To be aware of all relevant food suppliers and their product listings, to order accordingly as and when necessary and in accordance with the level of business. - To supervise the smooth and efficient service and production of food from the department by working with all elements from Front and Back of house, ensuring all necessary preps and works are completed prior to the commencement of service. - To ensure all department staff works hygienically and productively, in accordance with legal standards and the Head Chef’s standards. - To control wastage by maintaining the correct stock levels and rotation from dry stores and avoid the over production of food and mise en place. - To be aware of the required food percentages and recipes as set down by budget. To assist in the supervision and running of the department with a keen attention to these. - To remain on duty until the following shift takes over or until you are discharged by the Head Chef. - To ensure all working areas of the kitchen, dry stores and refrigeration are always maintained in a clean and hygienic condition, and especially after your shift has finished. - To ensure, in close relation with your team, that all section files and recipes are maintained and updated, to maintain constant quality control of all food prepared and cooked ensuring it is to the Head Chef’s standards. - To ensure that all health marks are collected and allocated to the correct administration. - To operate with respect of the Allergen legislation and standards, and with the health and safety of our teams and guests as a priority. - To ensure all areas of the back of house remain tidy and clean prior, whilst and after each service. - To operate the pass service of food from the kitchen to the restaurant, liaising with the Front of House teams and ensuring the food is to the standard required by the Head Chef. - To operate with respect of the Allergen legislation and standards, and with the health and safety of our teams and guests as a priority. - To control the processes, labelling, cleanliness and safe running of the kitchen. In return: - You can look forward to working with a dedicated team - You will receive a competitive salary and 28 days holiday - Amazing Staff meal At our restaurant, we value teamwork, leadership, and providing exceptional service to our customers. As a Sous Chef, you will play a crucial role in ensuring the smooth operation of the restaurant and maintaining high standards of food quality and customer satisfaction. We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are passionate about the restaurant industry and have the necessary skills and qualifications, we would love to hear from you. Apply now to join our team!

Job description Job Title: Restaurant Hostess Company: Hafiz Mustafa 1864 London Branch Location: 92 Brompton Rd, London SW3 1ER, London, UK About Us: Hafız Mustafa 1864 is a celebrated Turkish dessert brand with a legacy dating back to 1864. We take pride in our exquisite desserts, which have earned us prestigious recognition, including being ranked 2nd on TasteAtlas' prestigious list of 150 most legendary dessert places worldwide. Additionally, we have been honored with awards such as the BBC Good Food Middle East Magazine Awards. These accolades recognize our unwavering commitment to crafting authentic and delightful Turkish sweets. As we expand our presence, we are thrilled to announce the opening of our new branch in London, UK. Job Description: We are currently seeking a friendly and welcoming Restaurant Hostess to join our team at our London branch. Salary: 12-16/hour Vacancies: 2 Job Type/Hours: Full-Time / 40 hours a week Responsibilities: - Greeting guests as they arrive and providing them with a warm welcome - Escorting guests to their tables and ensuring they are seated comfortably - Managing reservations and coordinating seating arrangements - Communicating with the kitchen and servers to ensure efficient service - Assisting with basic administrative tasks, such as answering phones and taking reservations - Maintaining cleanliness and organization in the reception and waiting areas Requirements : - Previous experience in a similar role is preferred but not required - Excellent communication and customer service skills - Ability to remain calm and professional under pressure - Strong organizational skills and attention to detail - Flexibility to work evenings, weekends, and holidays as needed Benefits : - Competitive hourly wage or annual salary depends on the experience and the commitment - Opportunities for career growth and advancement - Employee discounts on our delicious desserts - Friendly and supportive work environment - Career development and training opportunities, online and in-house training programs Hafız Mustafa 1864 is an equal opportunity employer and welcomes applicants from all backgrounds. Join us in bringing the sweetness of Turkish desserts to London! Job Types: Full-time

Job Summary We are seeking a skilled Shop Supervisor to oversee our retail operations, ensuring smooth day-to-day running of the shop. The ideal candidate will have strong leadership abilities and a passion for delivering excellent customer service. You will have to monitor sales activities to ensure that customers receive satisfactory service and quality goods. will be responsible to reconcile cash receipts, inventory-taking, or in performing services for customers. liable to enforce safety, health, and security rules. Implement measures to avoid stock damage and theft, monitoring displays, and product defects. It is also vital to investigate market trends, and addressing customers requests and complaints. good understanding of marketing, sales, and also possess a strong understanding of the retail shop industry, supervisory skills, knowledge of consumer trends, and competency in retail management. Familiarity with applicable rules and regulations is also vital Responsibilities - Supervise and coordinate shop staff, providing guidance and support as needed - Manage inventory levels and order stock when necessary - Monitor sales performance and implement strategies to drive sales growth - Ensure the shop is clean, organised, and visually appealing at all times - Handle customer inquiries, resolve issues, and process transactions - Train new employees on shop procedures and product knowledge - New and alternate vendor and product developments to increase products portfolio to enable business venture for handling dynamic needs of customers - Proven experience in a supervisory or managerial role, preferably in a retail environment - Strong leadership skills with the ability to motivate and develop a team - Excellent communication and interpersonal abilities - Proficiency in sales management and inventory control - Bilingual proficiency is advantageous - Familiarity with phone etiquette and administrative tasks - Join our team as a Shop Supervisor and take the next step in your retail career! - Job Type: Full-time - Pay: £31,000.00-£39,000.00 per year - Education: - GCSE or equivalent (preferred) - Experience: - Retail sales: 3 year (preferred) - Supervising experience: 2 year (preferred) - Customer service: 1 year (preferred) - Retail management: 1 year (preferred) - Management: 1 year (preferred)

Job Description: Store Manager Liverpool - Potat-oh! We’re looking for a motivated and hands-on Store Manager to lead our team and ensure smooth daily operations at Potat-oh! You’ll be responsible for delivering exceptional customer service, maintaining operational standards, and driving sales while fostering a positive and energetic team environment. Key Responsibilities: • Oversee daily operations, ensuring efficiency and quality in service and food preparation. • Train, manage, and motivate staff to deliver excellent customer experiences. • Monitor stock levels, place orders, and minimise wastage to maintain profitability. • Ensure compliance with food safety, hygiene, and health standards. • Handle scheduling, payroll, and administrative tasks. • Develop and execute local marketing initiatives to increase footfall. • Drive sales and achieve store performance targets. • Address and resolve customer concerns promptly and professionally. What We’re Looking For: • Proven experience in a similar role in the food-to-go or quick-service restaurant (QSR) industry. • Strong leadership skills with the ability to inspire and manage a team. • Excellent customer service and communication skills. • Knowledge of food safety regulations and standards. • Ability to work in a fast-paced environment and handle multiple tasks. • Passion for great food and creating memorable customer experiences. What We Offer: • Competitive salary and performance-based bonuses. • Opportunities for growth as we expand the Potat-oh! brand. • A fun and supportive work environment with a fresh, innovative concept. Ready to lead the charge in bringing “pohs” to the people? Apply today!

Job Overview: We are seeking a highly organized and customer-focused Accommodation Manager to oversee the efficient operation of accommodation services. The role requires managing day-to-day activities, ensuring a high standard of service delivery, maintaining property standards, and fostering positive relationships with residents, staff, and service providers. ** Key Responsibilities:** 1. Operational Management: Oversee the daily operations of accommodation facilities, ensuring smooth and efficient functioning. Manage bookings, allocations, and check-in/check-out procedures. Conduct regular inspections to ensure compliance with health, safety, and hygiene standards. ** ** ** 2. Customer Service:** Act as the main point of contact for residents or guests, addressing inquiries and resolving complaints promptly. Foster a welcoming and supportive environment for all residents. Gather feedback and implement improvements to enhance customer satisfaction. ** 3. Staff Management:** Recruit, train, and supervise accommodation staff, ensuring they deliver excellent service. Schedule and delegate tasks to ensure optimal staff performance. Monitor staff adherence to organizational policies and procedures. ** 4. Financial Oversight:** Manage budgets and control costs while ensuring quality service. Handle billing, invoicing, and payment collection accurately. Monitor occupancy rates and optimize revenue generation opportunities. ** 5. Maintenance and Compliance:** Coordinate with maintenance teams to ensure facilities are in good repair and fully operational. Stay updated on regulatory compliance and implement necessary measures. Maintain accurate records of incidents, maintenance logs, and regulatory certifications. ** Key Requirements:** ** Education and Experience:** Proven experience as an Accommodation Manager, Property Manager, or a related role. Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred). Knowledge of housing laws and regulations is a plus. ** Skills and Competencies:** Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Leadership skills to manage and motivate a team. Proficiency in property management software and MS Office. Problem-solving and conflict resolution skills. Other Requirements: Flexibility to work evenings, weekends, or holidays as required. Ability to handle emergencies calmly and efficiently.

Based at: Hertford. Reports to: Store Manager Job Purpose: Manager in the efficient and profitable operation of a Brew Garden Store. To ensure the company standards are met at all times. Responsible for the Health and Safety of their employees. Working with the management to maximise P&L. Key responsibilities: General: - Carry out your duties faithfully, competently and diligently; and to the best of your abilities and subject to all policies, rules and regulations issued for the guidance of employees by Brew Garden. - Obey all lawful instructions given by the Management of Brew Garden and use your best endeavours to promote the interests of Brew Garden. - Familiarise yourself with the company’s fire, health and safety; and Food Hygiene procedures, in accordance with UK Regulations. - Act as a “bridge” between management and team members to facilitate division operation (e.g. keep management team appraise of staff activities, issues, challenges, etc) - Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance - Address guests concerns, requests or issues either individually or by enlisting the help of management team. Banking/ Finance/ Payroll: - Assist management team in cash handling and banking activities within the store in accordance with Brew Garden procedures. - Follow Brew Garden cash handling procedures. - Report any float or petty cash shortage immediately to HO. - Ensure the sales and figures are entered on a daily basis on the wages spread sheet. - Never give cash advances. - Ensure the store is always ready for cash collections, on pre-designated days. - All cash banking must be kept in the locked safe. The safe must never be left open when unattended. - Report any Payroll issue to the Operations Manager and Monika Franchi. Operations/ Administration/ Training: - Responsibilities for profitability and performance of the store. - Organise staff throughout the store in order to deliver efficient customer service and a profitable operation. Maximise the performance and competences of your team. - Strive to achieve Brew Garden Budget and Forecasts. - Constantly strive for a quality of operation of the Brew Garden store. - Ensure store is displayed and maintained in accordance with current Brew Garden Guidelines. - Responsibilities for HR compliance with Brew Garden Policy and UK Regulations in-store. - Fulfil all administrative tasks and duties in the most effective and professional manner in accordance with Brew Garden Guidelines. Ensure: - Ensure each new employee fills his/her contract, “starter pack” and P46 by the end of the first week of employment; - P45/P46 are submitted to HO by the end of the first week of employment; - Each new employee provides correct and valid ID and relevant paperwork to prove eligibility in the UK by the end of the first week of employment; - Each employee receives a “post probationary review” at the end of their first 3 months of employment; - Any lateness, outstanding or fall in performance and other individual staff outcomes are recorded and reported; - Ensure employees’ holidays are registered on Holiday spread sheet and processed accurately and sending an update to Monika Franchi . Ensure all staff holidays are taken in the current financial year; - Every termination of employment is accompanied by the payment of any accrued holiday. - Health and Safety: - Responsibilities for the Health and Safety of employees in store in accordance with UK Legislation and Brew Garden Health and Safety Policy. - Ensure the store always achieves the highest standards in Food Hygiene and Health and Safety. Take all necessary hygiene, safety and security measures needed to create and maintain the safest environment possible for employees and customers. - Monitor the status of your fire alarm, fire extinguishers on a weekly basis and emergency lightings, as per company policy. - Ensure all team members are aware of the location of their Fire Assembly Point. - Ensure fire exits and escape routes are always free of any damage or obstruction. - Report any accident or incident within the premises in the Accident Book and Area Manager. - Ensure risk assessments are reviewed every year and completed for each employee. - Make sure the first aid kit is clearly indicated to staff and available at any time. People Management - Manage the development of all employees. - -Identify training needs and development of team. - -Use leadership to motivate staff and bring them to a high level of performance. - Hold monthly meetings with employees with records kept of any meeting. - Develop good communication between employees to help maintain team spirit. - Create a positive working environment. Always be available should an employee wish to arrange a meeting with the Management, or should the employee need any support. Personnel and other departments: -Weekly meeting with Management team. - Attend all meetings and training sessions as required by your line manager and relay information to management and employees. - Supply data as required by all departments – with reasonable request and notice period. - Develop good communication between employees to help maintain team spirit. - Report any other issues to Operations Manager. - Ensure any and all ‘direct’ employees comply with Brew Garden handbook and contract guidelines.

Manage and organize daily administrative tasks to ensure the efficient operation. Handle phone calls, emails, and correspondence, providing excellent customer service to clients and stakeholders. Schedule appointments and coordinate with electricians and clients for timely service delivery. Maintain and update records, files, and databases related to projects, clients, and staff. Prepare invoices, track payments, and assist with record keeping tasks. Support the team by preparing reports and other documents. Liaise with clients, suppliers, and contractors to ensure clear communication and smooth workflows.

We are a well-established electrical contractor based in Harrow, known for our commitment to quality and customer service. We are currently seeking a dedicated office coordinator to join our busy and friendly team. Responsibilities: Serve as the first point of contact for customers, handling inquiries via phone and email with professionalism and efficiency. Coordinate job bookings with customers and electricians, ensuring smooth communication and scheduling. Update job sheets, using our CRM database, accurately with details of work completed. Prepare and send quotations to customers Process card payments over the telephone Input data, including electrical certificates, with precision Provide general administrative support to directors and office manager to ensure efficient operation of the office Handle incoming and outgoing mail and packages Perform clerical duties, such as filing, photocopying, and scanning documents Maintain a clean and organised office environment Experience: Strong organisational and time management skills, capable of working under pressure. Previous experience in an office or administrative role preferred Strong clerical skills with attention to detail Excellent communication and interpersonal skills. Ability to type accurately and efficiently Ability to multitask and work under pressure without compromising the quality of work Data entry experience is highly desirable Presentable with good manners, maintaining a professional demeanor at all times. Reliable, flexible, and able to work independently as well as part of a team Ability to build rapport with customers and suppliers, demonstrating discretion and empathy. Proficient with Microsoft Office suite and comfortable learning new software This is a great opportunity for someone who is organised, detail-oriented, and enjoys providing support in an office environment. If you meet the qualifications listed above, we would love to hear from you! Working Hours: 8am-5pm Monday to Friday with 1 hour unpaid lunch Please note that only qualified candidates will be contacted for an interview. Thank you for considering this position. Job Type: Full-time Benefits: Casual dress Workplace pension Schedule: Monday to Friday No weekends Experience required: Administrative experience: 1 year (required) Customer relationship management: 1 year (required) Project coordination: 1 year (preferred) Data entry: 1 year (required) Microsoft Office: 1 year (required) Language: English (required) Work Location: In person

About the Role: We are looking for an enthusiastic Front of House Administrator and Fitness Instructor to join our team at More Energy Fitness centre in Hayes. This role combines reception duties and membership administration with the opportunity to deliver fitness classes to our members. Key Responsibilities: · Reception duties: answer calls, greet visitors, handle deliveries and post. · Assist with membership sales, class bookings, and general administration. · Deliver fitness inductions and group classes. · Manage inventory, order supplies, and update the website/social media. · Support the team with various tasks and projects. Skills & Experience: · Previous admin or receptionist experience (fitness industry experience preferred). · Strong customer service skills with a friendly attitude. · Proficient in Word, Excel, and Outlook. · Good spoken and written English skills. · Fitness instructor qualifications (e.g., Level 2/3) are desirable. Benefits: · Competitive salary with career development opportunities. · Holiday, pension plan, and staff fitness programs. · Regular training and career progression. Hours: · Part-time or full-time options available. Some overtime may be required.

Location: High Holborn, London (Outside Chancery Lane Station) Company: Brew Garden Job Type: Full-Time, Permanent Salary: Competitive, based on experience Working Hours: Varied shifts, including weekends and evenings About Us: Brew Garden is a vibrant and versatile venue located in the heart of High Holborn, just outside Chancery Lane Station. By day, we serve as a specialty café offering expertly crafted coffee and a welcoming atmosphere. In the evening, we transform into a sophisticated wine bar, providing a curated selection of wines and small plates. Our mission is to deliver exceptional experiences to our guests, whether they're stopping by for a morning coffee or an evening glass of wine. Job Description: We are seeking an experienced and passionate Café & Wine Bar Supervisor to join our dynamic team. The ideal candidate will have a strong background in both coffee and wine service, with the ability to lead a team and maintain high standards of customer service throughout the day and into the evening. Key Responsibilities: Daytime Café Operations: Oversee daily café operations, ensuring the consistent delivery of high-quality coffee and food offerings. Prepare and serve specialty coffee drinks with expertise, including espresso-based beverages, pour-overs, and more. Train and mentor baristas, ensuring consistency in coffee preparation and service. Manage inventory and ordering for coffee and café-related supplies. Evening Wine Bar Operations: Lead the transition from café to wine bar, ensuring a smooth shift in atmosphere and service style. Provide expert guidance on our wine selection, offering recommendations and ensuring a memorable experience for guests. Supervise evening staff, including bartenders and servers, to maintain excellent service standards. Assist in curating and updating the wine list in collaboration with the management team. Team Leadership: Lead by example, offering hands-on support across all areas of the business. Conduct regular team meetings, providing feedback and fostering a positive work environment. Handle customer inquiries, complaints, and feedback with professionalism and a focus on resolution. Administrative Duties: Assist in scheduling staff and managing timekeeping. Monitor and report on daily sales, working with the management team to achieve financial targets. Ensure compliance with health and safety regulations, including food hygiene standards. Qualifications: Proven experience as a supervisor or senior barista in a café environment, with knowledge of specialty coffee. Strong wine knowledge, with previous experience in a wine bar or similar setting preferred. Exceptional customer service skills, with a passion for hospitality. Ability to work efficiently in a fast-paced environment and manage multiple tasks. Strong leadership skills with the ability to motivate and develop a team. Flexible availability, including evenings and weekends. Benefits: Competitive salary and tips. Opportunities for professional development and training in both coffee and wine. Staff discounts on food, coffee, and wine. A supportive and vibrant work environment in the heart of High Holborn, London. How to Apply: Interested candidates should submit their CV and a cover letter detailing their relevant experience and why they would be a great fit for Brew Garden.

We are seeking an experienced manager to assume the position of General Manager at a well-established gym in Eltham. The gym has been open for 3 years, we are looking for a committed individual to lead and drive the club forward with the support of an experienced owner under a successful franchised model. Please review the job description below and if you feel like you would be a good fit for the role then we very much look forward to hearing from you. Key Responsibilities: Oversee and manage all facets of business operations. Develop and implement effective sales strategies to drive membership growth and achieve revenue targets for the club. Analyse sales data and performance metrics to identify areas for improvement; implement corrective actions. Lead and motivate a team of employees to deliver exceptional customer service. Ensure compliance with company policies and procedures. Provide regular reports to senior management on business performance. Assist in recruiting, training, and developing teams, fostering a high-performance and collaborative culture. Conduct regular staff performance evaluations, provide constructive feedback, and implement development plans as needed. Oversee day-to-day gym operations, ensuring a clean, safe, and welcoming environment for members and staff. Qualifications: Proven managerial experience in gyms/health clubs. Strong leadership skills with the ability to effectively manage a team. Excellent communication and interpersonal skills. Strong organisational and time management abilities. Ability to analyse data and make informed decisions. Proficient in administrative tasks and computer applications. We offer a competitive compensation and benefits package for the right candidate. If you are a motivated individual with a passion for sales, leadership, and driving business success, we would love to hear from you. Base salary is £32,000 per annum with the option to earn up to £40,000 if club targets are met. Job Types: Full-time, Permanent Pay: £32,000.00-£40,000.00 per year

Job Overview: The Account Administrator will be responsible for managing administrative tasks related to client accounts, assisting in financial processes, and supporting the bookkeeping and payroll teams. This position requires excellent organizational skills, strong communication, and a keen eye for detail. Key Responsibilities: Act as the primary point of contact for client inquiries and provide exceptional customer service. Maintain and update client records in the accounting database. Assist with invoicing, billing, and accounts receivable tracking. Coordinate the collection of financial documentation from clients for bookkeeping and payroll processing. Prepare and distribute financial statements, reports, and correspondence as needed. Support the bookkeeping and payroll teams with data entry and reconciliation tasks. Ensure compliance with company policies and applicable financial regulations. Schedule meetings, track deadlines, and manage administrative tasks for the team. Assist with onboarding new clients, including gathering necessary documentation and setting up accounts. Qualifications and Skills: Proven experience in an administrative or accounts-related role (minimum 1–2 years). Familiarity with bookkeeping and accounting practices (preferred). Proficiency in accounting software (e.g., QuickBooks, Xero) and Microsoft Office Suite (Excel, Word, Outlook). Bachelor’s degree in Accounting, Business Administration, or related field (preferred but not required). What We Offer: Competitive salary. Opportunities for growth and professional development. A collaborative and supportive team environment. Flexible working options (remote or hybrid work arrangements).

No5 Dining Lounge, a high-end restaurant located in the heart of North London, is seeking a skilled receptionist to join our team. The ideal candidate will have excellent communication and customer service skills, a friendly and welcoming demeanour, and a passion for the hospitality industry. Responsibilities: Greet guests as they arrive at the restaurant, pNo5 Dining Lounge, a high-end restaurant located in the heart of North London, is seeking a skilled receptionist to join our team. The ideal candidate will have excellent communication and customer service skills, a friendly and welcoming demeanor, and a passion for the hospitality industry. Responsibilities: Greet guests as they arrive at the restaurant, providing a warm and friendly welcome Manage reservations and seating arrangements, ensuring that guests are seated in a timely and efficient manner Answer phone calls and respond to inquiries regarding menu items, reservations, and other restaurant-related questions Provide guests with information about the restaurant and its offerings, including menus, specials, and promotions Handle guest complaints and resolve issues in a professional and courteous manner Maintain a clean and organized reception area, ensuring that menus and promotional materials are stocked and readily available Work closely with restaurant staff to ensure a seamless guest experience Perform administrative duties such as data entry, filing, and scheduling appointments as needed Requirements: High school diploma or equivalent Proven experience as a receptionist or in a similar customer service role Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to work in a fast-paced environment and handle multiple tasks simultaneously A friendly and welcoming demeanor with a passion for providing exceptional customer service Knowledge of basic computer applications such as MS Office and reservation management software is preferred (Sevenrooms).

Job Title: Receptionist Company: Wimpole Therapeutics Working hours: Monday - Friday, 10am to 7pm Annual Salary: £27,000 Wimpole Therapeutics is a CQC registed health clinic located in central London, Wimpole Street. We provide different therapeuitc services to a vast range of clients. We are looking for a highly motivated and organized receptionist to join our team. The opportunity: The ideal candidate will have excellent customer service skills, be able to work independently and as part of a team, and be able to handle a variety of tasks, including answering phones, greeting visitors, and scheduling appointments.The receptionist will be the first point of contact for our clients and visitors, so it is important that they are able to create a positive and professional impression. They will also be responsible for a variety of administrative tasks, so we are looking for someone who is detail-oriented and organized. If you are a friendly and outgoing person with excellent communication skills, we encourage you to apply for this exciting opportunity. Responsibilities: - Greet and welcome clients and visitors, ensuring a positive and professional first impression. - Assist visitors to meet the right person or office. - Answer incoming calls, transfer calls to the appropriate personnel, and take accurate messages. - Maintain a tidy and organized reception area, ensuring it is presentable at all times. - Manage incoming and outgoing mail, packages, and deliveries. - Provide basic and correct information via email/call or in person. - Schedule appointments and maintain the appointment calendar. - Provide administrative support, including data entry, document preparation, and form filing. - Manage office supplies and inventory, replenishing as needed. Requirements: - Previous experience in a receptionist or customer service role is required. - Excellent verbal and written communication skills. - Strong interpersonal skills, with the ability to interact with diverse individuals. - Exceptional customer service orientation. - Attention to detail and strong organizational skills. - Ability to multitask, prioritize tasks, and manage time effectively. If you are interested in the role, please send your CV along with a cover letter.

Job Type: Office Administrator Start Date: January 2025 Location: Northwood, Middlesex ** Hours:** Full Time (Monday to Friday 9am to 5pm) Salary: Dependent on experience Circa £25,000.00 We are a small, tight knit company looking for an Office Administrator to join our team, focusing on general administration and customer service duties. This is a varied and busy role, the successful candidate will need to be self-motivated, flexible, organised and personable with excellent communication skills. Responsibilities and Duties: - Act as a first point of contact for property management companies and private clients to facilitate treatment to properties - Liaise with our technicians to support them on the road and ensure jobs are completed - Address incoming telephone and email queries delivering excellent customer service - Use of Sage, Xero preferred & Outlook to send out daily invoices Skills, Abilities and Experience - Excellent communication skills and a pleasant telephone manner - Good team player and able to use their own initiative - Numerate, with good verbal reasoning skills and an attention to detail - Knowledge and use of Microsoft Excel, Word and Outlook - Answering calls as and when necessary – if other staff members are on calls, taking messages and passing this over to be actioned. - Experience with Sage and or Xero Accounting software is beneficial, but not essential - Daily use of Sage & Outlook to email invoices to our clients - If the office is short staffed, additional hours will be required

First Haul Limited is an aggregate and Asphalt Logistics service provider in the midlands. Our service cuts emissions, save organisations time and money and offers security. We are a collective of driven, friendly individuals with a vision to expand our customer base. As we are rapidly expanding, we are now on the search for a Logistics Coordinator to join our friendly team, The Role: As a Logistics Coordinator, with preferably a year's experience you will: Collaborate closely with the Depot Manager to ensure smooth operations at our depots, guaranteeing that every customer receives their fuel on time with exceptional service. You will serve as the main point of contact for our Drivers regarding their rotas and shifts, and work alongside the Depot Manager to manage logistics, vehicle maintenance, staffing, scheduling, and reporting. Your primary goal will be to ensure that all vehicles meet health and safety standards and are in optimal condition for our Drivers to deliver top-tier service to our customers. Additionally, you will be responsible for submitting regular reports to Company Management. Job title: Logistics Coordinator Salary: £38,000- £40,000 (depending on experience) Location: Bedford Hours of work: 3pm- 11pm | Monday to Friday Key Responsibilities: Scheduling and rostering Drivers, vans and equipment needed to deliver our service Route monitoring and planning of vans and Drivers Responsible for the smooth running of a busy operational depot in line with Management instruction Completing in-house reports to provide data from Fuel-Management system (stock, volumes etc) Ensuring all vehicles have been issues with the correct equipment and drivers have confirmed this Delivering high levels of customer service internally and externally Supporting the Depot Manager in employee performance as well as reviewing your own performance management Ensure that all Employees are complying with their training Complete alcohol and drug testing when required Monitor and escalate issues with Driver conduct, feedback from clients as well as overall conduct/performance uniform and behaviour Help with the on boarding process of new Drivers Liaise with Sales Administrator in onboarding new clients First point of contact for drivers if any issues occur First point of contact for customers for scheduling requirements Adherence to Company procedures and statutory laws and full deputising of Depot Manager when required Key Attributes: Passionate and self motivated with a can do attitude Clear and persuasive communicator Ability to build rapport with potential new clients as well as form, maintain and enhance strong relationships internally A positive influence on our team members Problem solver Benefits: KPI based bonus framework Holiday allowance