Customer service team lead jobs in HertfordCrear alertas

Chef - Hertford You love real cooking. We love real cooking. Customers love real cooking. It's a no-brainer so you wonder why so many other places don't do it. We do it, and you'll be doing it with us - fresh, customer led, and with high-quality ingredients. You'll be part of a dedicated, supportive team, working from our flexible all-day menu to give people food that'll make their day. It'll be your responsibility to make each dish to spec, in a clean and safe kitchen, and to follow the lead of your Head Chef to make sure all prep and par is completed for each shift. You'll be helping every customer leave happy. Which they tend to do, thanks to your great food. The Good Stuff • Tips shared equally across the team, based on hours worked, • Paid breaks, • Staff food on every shift, regardless of hours worked, • 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside, • 28 days holiday (inclusive of Bank Holidays) pro rata, • Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier), • Christmas and Boxing Day off!, • The best staff party - Loungefest, • Emotional and practical support via the Licenced Trade Charity, • Power over your pay with Wagestream, • Company pension scheme, • Long service awards, • You may already have some kitchen experience as either a Kitchen Porter/Kitchen Assistant/Commis Chef, or this might be something brand new to you., • Driven and relentless, with a positive can do attitude., • Good communication skills and a team player., • Self-motivated to work at pace, with limited supervision

A leading charity organization in Hoddesdon is seeking an Assistant Manager to support store operations and lead a team of Sales Assistants and volunteers. The role requires excellent customer service skills, the ability to manage priorities, and collaborative work with the Shop Manager. Ideal candi

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 50+ offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a member of the global Finance team, you will provide expert & collaborative financial partnership to our business leaders through accurate reporting, reliable analysis and actionable insight to support decision making for sustainable and profitable growth. You will play a pivotal role in shaping strategy and driving key initiatives within the Client Finance team. In this capacity, you will partner closely with business teams and industry leader to manage the financial operations of your industry client portfolio. This will involve working collaboratively with Market and Country leaders, Capability heads, and other executives. Additionally, you will engage with Market Finance Leads and regional finance teams across Financial Planning & Reporting and Controllership to ensure alignment and operational excellence. The Director reports to the VP, Client Finance for their respective Industry and will work in a matrix environment. You will lead a diverse team of Client Finance professionals based in multiple geographies with responsibilities across commercial finance and business operations and will be responsible for their growth and development. The individual is expected to demonstrate strong leadership presence, clearly communicate team and departmental goals, translate strategy into actionable plans, and contribut Your Impact Commercial Management – Support senior level decision making to achieve short and long term commercial objectives. • Partner with and Support (with Industry Leads/business teams) to deliver on annual growth and contribution margin targets for the industry client portfolio, • Work with commercial teams to evaluate business development opportunities in the context of strategic fit, commercial attractiveness and market risk, • Support the preparation of pricing proposals and deal structure, supported by the Commercial Success Team as needed, • Support commercial leadership and legal counsel in reviewing and negotiating contract terms to align with company standards, including identifying and escalating potential risks from proposed deviations, • Support Business Teams in the preparation of their annual strategic plans, • Prepare revenue scenarios and contribution margin expectations in support of annual planning cycle (Commitment and Target), taking into account business initiatives, investments, analysis of prior period trends and company financial objectives, • Lead and manage the preparation of rolling forecasts for revenue and contribution margin by providing analysis on changes from prior expectations and insights into assumptions impacting future projections, to inform decision-making and capacity planning, • Collaborate with Controllership and Revenue teams to ensure accurate and timely revenue recognition during monthly and quarterly close cycles. Provide guidance on new and complex transactions by aligning on accounting treatment and operational implementation, ensuring compliance with policy and close deadlines, • Support weekly revenue guidance process, evaluating key indicators (i.e. pipeline, sales expectations and delivery risks) to provide ongoing visibility to executive leadership and recommendations on appropriate updates to be provided, • Leverage quarterly results and profit modeling to maintain a forward-looking view of full-year profitability across clients, regions, and industries. Analyze key drivers of performance and identify actionable opportunities to enhance industry-level profitability. Collaborate with senior leadership to develop and support execution of plans that address risks and drive margin improvement, • Manage the team responsible for minimising the “quote to cash” time table (i.e. billing, collections) to optimise trade working capital and limit long standing overdue balances and accrued revenue, • Intervene in concert with business leaders and Market Finance Leads to address and resolve client related issues, • Lead and actively contribute to initiatives that strengthen collaboration, inclusion, and knowledge-sharing within the Client Finance Team and the broader local Finance Community, fostering a connected and high-performing culture, • Create and foster an environment of learning, growth and excellence by promoting learning and development initiatives and knowledge sharing, • 8+ years’ experience managing a team in finance and operations, • Speak fluent English, • Strong Excel competency, • Strong interpersonal and communication skills, • Experience influencing decision making in a matrixed organisational structure, • Highly organised and able to work according to fixed calendar cycles at a global scale (multinational across multiple time zones), • Education:, • Bachelor’s degree, MBA or accounting qualification preferred Additional Information Set Yourself Apart With • Experience working closely with senior leaders and contributing to presentations for executive-level stakeholders, • Strong presentation/PowerPoint and PowerBI competency, • Experience in Technology Consulting or other service sector, • Experience working at one of the top global marketing & communications networks

Independent Living Services Team Leader Location: Welwyn Garden Contract Duration: 12‑week temporary assignment £28.53 per hour (PAYE) Job Type: Full‑time, 37 hours per weekWe are seeking an experienced Independent Services Team Leader to support the delivery of high‑quality independent living services within a local authority environment. This role focuses on leading a team of Mobile Wardens, overseeing daily service operations, and ensuring the wellbeing and safety of elderly, disabled, and vulnerable residents living in supported housing settings. Day‑to‑day of the role: Manage a team of Mobile Wardens providing a 24/7, 365‑day lifeline service to residents. Oversee rota planning and coordination to ensure full-service coverage at all times. Work collaboratively with two Independent Living Services Team Leaders to support the effective running of sheltered housing operations. Liaise closely with Neighbourhoods and Repairs Teams to resolve housing‑related issues and drive service improvements. Ensure a consistently high‑quality customer experience for residents living in sheltered accommodation. Contribute to continuous improvement within the Independent Living Team, supporting the health, safety, and wellbeing of service users.Required Skills & Qualifications: Experience working in supported housing and/or delivering independent living services. Significant experience supporting elderly, disabled, or vulnerable individuals within the community, promoting wellbeing, social inclusion, tenancy sustainment, and financial resilience. Strong decision‑making skills with the ability to take operational responsibility and act independently. Ability to work under pressure, meeting strict deadlines while maintaining service quality. Proven ability to lead, motivate, and develop staff, challenge underperformance, and embed service excellence and organisational values. Needs full driving licence and vehicle Basic DBS will need to be carried outTo apply for the Independent Services Team Leader position please submit your CV detailing your relevant experience

Workshop Supervisor (Late Shift) – Kidderminster Salary: £45,000 per annum OTE: £47,000+ per year (with overtime) Hours: 45 hours per week, 12:30pm – 10:00pm Contract: Permanent, Full-Time Overview We’re looking for an experienced Workshop Supervisor to lead our late shift team in Kidderminster. This is a hands-on supervisory role for a skilled technician who is ready to step up, combining productive repair work with team leadership, quality control, and workshop coordination in an award-winning dealership environment. Key Responsibilities As a Workshop Supervisor, you will perform major and minor repairs on HGVs and trailers while overseeing daily workshop operations. Support and guide technicians, ensuring work is completed to high standards and in line with DVSA requirements. Maintain workshop inventory, cleanliness, and safety, and handle documentation, warranty claims, and customer communications. Work closely with the Workshop Manager to ensure efficient workflow and quality output. What You’ll Need Level 3 qualification (NVQ / City & Guilds / IMI) in HGV Repair and Maintenance. Proven experience as a Senior HGV Technician or Supervisor. Strong diagnostic, repair, and leadership skills. Full UK driving licence for relevant vehicle classes. Ability to identify worn/faulty components to DVSA standards. What's On Offer £45,000 per annum with OTE £47,000+ (overtime at 1.5x rate) Late shift pattern – 12:30pm–10:00pm, Monday–Friday 20 days holiday + bank holidays Overtime opportunities, pension, death in service (4x salary) Branded uniform, boot allowance, and award-winning onboarding Enhanced maternity/paternity policies and wellness programme Manufacturer training, career progression, and long-service rewards Don’t tick every box? If you’re a skilled HGV Technician with leadership potential and a proactive attitude, we still want to hear from you. We value practical ability and a commitment to quality. Sound like you? If you’re ready to step up as a Workshop Supervisor in a supportive, award-winning team, get in touch with Cal today. Call Cal at Kemp Recruitment on (phone number removed) Email: (url removed) Ref: INDCR

Shared Service Manager – Revenues Hertford, SG13 8EQ Permanent £54189 - £60547 inclusive of local weighting Working Hours: 37 Revenue and Benefits Job Introduction Are you a strategic leader with a passion for public service and operational excellence? We are looking for a Shared Service Manager – Revenues to join our senior management team within the Revenues & Benefits Shared Service. About the Role As a key member of the leadership team, you will be responsible for the effective and efficient delivery of the Council Tax and Business Rates functions across our shared service. You will manage multi-disciplinary teams across multiple sites and remote settings, ensuring high performance, compliance, and excellent customer service. You will also: • Oversee the collection of over £200 million in revenues and support benefit payments exceeding £60 million. - Lead on the administration and collection of Council Tax and National Non-Domestic Rates (NNDR). - Ensure accurate maintenance of the tax base, collection fund records, and valuation lists. - Drive performance, innovation, and continuous improvement across the service. - Liaise with internal and external stakeholders, including government bodies and auditors. - Support the Assistant Director and deputise as required. What We’re Looking For We are seeking a confident and experienced professional who can demonstrate: • At least 5 years of relevant management experience in Revenues and/or Benefits. - Strong knowledge of Council Tax, NNDR, and associated legislation. - Proven leadership and team management skills across diverse operations. - Excellent communication, analytical, and decision-making abilities. - IRRV Technician qualification or equivalent experience is desirable. Key Competencies • Personal effectiveness and resilience - Analytical thinking and problem-solving - People management and team leadership - Customer focus and service delivery - External and commercial awareness - Resource and budget management What can we offer you? • A stimulating and supportive work environment - Blending working (remote/office) - Flexible working arrangements, including flexi-time - 26-29 days' annual leave rising to 34 days with 5 years' local government service - Employee well-being programme - Free parking when you are in the office Whilst this role is offered on a full-time basis, we are prepared to consider part-time applications or requests for compressed working hours (subject to business need). How to apply For an informal discussion about the role and to find out more about East Herts Council’s ambition, please contact Carol Bulloch, Assistant Director Revenues & Benefits. Closing date: 8th February 2026 at 5pm Interviews will be held w/c 16th February 2026 We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work

Design Manager – Welwyn Garden City A leading Tier 1 construction business is seeking an experienced and motivated Design Manager to join its London and Home Counties team. This is an office-based role in Welwyn Garden City, with flexibility for occasional remote working. You will be part of a respected, people-first organisation known for its strong values, collaborative culture and commitment to delivering high-quality projects across education, leisure, healthcare and public sector frameworks. This employer is recognised for its exceptional investment in staff development and wellbeing, offering a safe, inclusive and rewarding working environment. Employees benefit from a culture built on trust, teamwork and shared success, with long-standing relationships across clients and supply chain partners. With a strong forward order book, high levels of repeat business and a team-driven ethos, it is an excellent place to build a long-term career. About the Role You will manage the full design process across both bids and live projects, ensuring the delivery of coordinated, compliant and innovative design solutions. Working closely with internal teams, consultants and stakeholders, you will be responsible for establishing and maintaining effective design resources and design strategies throughout all key stages. This includes leading the design service at both bid and delivery stages, coordinating the RIBA design process, challenging briefs to enhance value, and ensuring that design outputs fully align with customer requirements, legislation, standards and cost parameters. You will coordinate activities between design consultants, statutory authorities such as planning and building control teams, subcontractors and internal project teams in line with programme requirements. You will maintain design compliance, manage change control processes and ensure that all design procedures are followed from inception to completion. Key Responsibilities Establish and manage design resources for bids and live schemes Lead the design approach and strategy for new projects Deliver a professional and comprehensive design service to clients and key partners Manage the design process through the full RIBA stages Ensure design compliance with building regulations, standards and project specifications Coordinate design consultants, subcontractors and statutory bodies Challenge briefs and drive innovation and continuous improvement Maintain design within cost, programme and customer requirements Manage change control processes in collaboration with project managers and clients Ensure departmental design procedures are completed at bid and delivery stages Develop scopes of service and ensure adherence to design briefs What You Will Bring Significant experience in the main contracting environment Experience delivering education, healthcare or leisure schemes between 10m and 40m Strong understanding of construction techniques and design management principles Experience in pre-construction, PSCA frameworks, BIM, 3D modelling and digital construction Relevant qualifications such as BSc, HND or HNC and ideally membership of a professional body Ability to provide a professional, comprehensive and sustainable design service Experience working with internal teams, clients, consultants and statutory authorities A collaborative mindset and the ability to work within a supportive, inclusive and ambitious team environment What You Can Expect A dynamic and supportive working culture with an emphasis on teamwork and integrity A business that genuinely values its people and promotes from within A stable and growing workload across core sectors including education, healthcare, civic buildings and public sector frameworks A positive, fun and fast-paced environment where no two days are the same A team-focused culture where you are encouraged, challenged and trusted to deliver your best work Long-term career development opportunities within a respected Tier 1 contractor This role offers the chance to join a high-performing regional team that takes pride in delivering projects the right way. If you thrive in a collaborative environment, enjoy contributing to meaningful projects and want to be part of a company that truly invests in its people, this position offers an exceptional opportunity

You must be data centric, motivating and contribute, alongside other Team Leads to build a cross collaborative and skilled team with focus on customer service excellence, alignment to relevant KPI’s and learning and development. The Customer Support Team Lead will be responsible for improvements i

Your Key Responsibilities Will Include:Patrolling on‑street and off‑street parking areas on foot or by vehicle, in line with service instructionsIdentifying parking contraventions and issuing Penalty Charge Notices (PCNs) fairly, accurately and consistentlyDealing politely and professionally wit

This is an exciting opportunity for a Store Manager to join a supportive team at Regatta in the UK, where you'll lead a team to deliver exceptional customer experiences. The role involves motivating team members, displays and product knowledge, and ensuring operational efficiency while being part of

A leading accident and collision repair company in Greater London is looking for a skilled Service Advisor. You will ensure an exceptional customer experience by communicating effectively with clients and third parties. In this role, you will be the face of our Bodyshops, responsible for booking cus

Candidates should have experience in a customer-facing role and demonstrate team leadership skills. A retail pharmacy chain in Greater London is seeking an Assistant Manager to lead and inspire their team at Boots Opticians. The role involves managing various store operations, including customer ser

The ideal candidate has previously led a high‑performing technical support team in a high growth SaaS environment, excels in cross‑functional communication, and brings a proactive approach to improving customer experience, tooling, workflows, and team capability. Team Lead, Customer Support - EM

A local automotive service provider in Surrey is looking for a Supervisor to manage daily operations, including evaluating and planning budgets, resolving customer issues, and overseeing a team of 5-10 staff members.

A leading entertainment company is seeking an Assistant Manager in Stevenage to lead a dynamic team at Mecca Bingo. Ideal candidates should have strong leadership skills, commercial awareness, and a passion for customer service. You will be responsible for managing day-to-day operations, motivating

A well-established family-run business seeks customer service representatives for various branches in Hertfordshire. Join a supportive team and feel like a priority in your career.

The ideal candidate will possess team leadership skills, experience in a main dealer environment, and a strong focus on providing excellent customer service. A franchised motor dealership in South West London is seeking an experienced Assistant Aftersales Manager to support the Aftersales Manager an

A leading technology company is looking for a Team Lead, Customer Support - EMEA to manage and mentor a global team of Support Engineers. This remote-first position requires excellent communication skills, as well as a proactive approach to improving customer experience. You will work closely with v

A market-leading provider of packaging solutions in the UK is seeking a Customer Service Lead to oversee daily operations and ensure high-quality service delivery. The ideal candidate will have strong leadership capabilities, with at least 2 years of supervisory experience in customer service. Respo

A leading property services company in Greater London is seeking a Senior Planner to drive productivity and manage a dynamic team. You will enhance service improvements, manage resource diaries, and collaborate with site teams and clients. The ideal candidate possesses strong leadership abilities, e

Strong leadership and customer service skills are essential. A retail business in the United Kingdom seeks an experienced Team Leader to manage operations at their Acorn Reuse Shop in Trinity. This role requires overseeing daily operations, managing health and safety, and leading a team of 15-20 sta

Lead and support the Customer Service Team on a day‑to‑day basis. You’ll oversee day‑to‑day team operations, act as the first point of escalation for complex queries, and support key reporting and data analysis activities, while remaining hands‑on with core customer service tasks. With a

You will lead by example, ensure excellent customer service, and manage store performance metrics. A leading supermarket chain in Harlow is looking for a Deputy Store Manager to oversee store operations and inspire the team. Ideal candidates will have significant experience in team leadership within

The role involves overseeing daily operations, motivating the team, and ensuring exceptional customer service. The position offers industry-leading discounts, complimentary cooking classes, and an annual salary review.

As a Customer Service Lead you will divide your time between customers and the team. Salary:£37,500 Per AnnumClosing Date:Tue, 27 Jan 2026Are you passionate about helping others and providing exceptional customer service?If so, then we have the perfect opportunity for you! We are recruiting for a C

A leading housing organization is seeking a Repairs Team Leader in Stevenage. Ideal candidates will possess strong leadership skills and a customer-focused attitude. This role requires supervising a team of Trade Operatives and ensuring compliance with health and safety standards while coordinating

As Customer Support Team Lead, your mission will be to guide, structure, and grow our Customer Support team to deliver an exceptional customer service at scale. Sweep is hiring a Customer Support Team Lead to scale our Support Specialist team and elevate the way we serve our customers worldwide. Tra

A global luxury retail brand located in Greater London is seeking a Customer Relations Team Manager to lead a high-performing team focused on delivering exceptional customer experiences. This role offers the opportunity to work closely with senior leadership and manage team performance across all cu

The ideal candidate will demonstrate strong leadership skills, a passion for customer service, and the ability to coach a diverse team. A leading UK retailer is seeking a mid-senior level Store Manager to enhance customer acquisition and service experiences in their Catford store.

As the Customer Engineering Team Lead, you will build and manage a new team of technical experts responsible for ensuring the stability and reliability of our platform for our global clients. You will help pre-sales teams design implementation solutions and answer technical RFPs, while also solving

The ideal candidate will lead a dedicated team, oversee store operations, and ensure exceptional service through effective coaching and analysis of sales data. A luxury fashion retailer in Greater London is seeking a Floor Manager to elevate customer experiences.

A leading retail company in Greater London is seeking a skilled Assistant Manager to guide a team towards achieving sales and KPI targets. The role involves supporting the Store Manager, analyzing sales data, and creating a positive team culture.

A leading property management company is seeking a Service Charge Accountant Team Leader for a hybrid role based in New Milton. This position involves managing a team to ensure accurate financial reporting and delivering quality service. The role promotes a supportive team culture and professional g

Reporting to the Global Head of HRIS, the HRIS Lead, the ServiceNow HRSD Product Manager will own the strategic direction and roadmap for the organisation’s HR Service Delivery platform. Act as the product owner and subject matter expert for ServiceNow HRSD capabilities and HR service delivery pro

A healthcare staffing agency is seeking an Occupational Therapy Team Manager in Enfield to lead a therapy-led reablement service. This role involves supervising the OT team, managing referrals, and ensuring person-centred outcomes for residents post-discharge. Ideal candidates will be HCPC-registere

As a Service Team Lead at Compco Fire Systems, you’ll be at the heart of the service department, where your strategic thinking and operational expertise will help shape the future of our service team. As Service Team Lead, you’ll oversee a wide range of critical initiatives to drive our services

An IT services provider in East Midlands seeks an IT Support Manager to lead their support team and ensure high-quality IT services. Responsibilities include managing daily operations, developing training programs for team enhancement, and establishing service-level agreements for customer satisfact

A leading UK retailer is seeking a Team Manager in Food to lead their shop floor team, ensuring excellent customer service and driving profitability. The role requires strong leadership skills, operational resilience, and the ability to cultivate a motivated team. Responsibilities include supporting

In dieser Rolle führen Sie ein engagiertes Team und treiben die Effizienz im täglichen Betrieb voran.

A leading automotive group in Borehamwood is seeking a Workshop Controller to ensure efficient daily workshop operations and achieve service targets. The ideal candidate has extensive motor industry experience, a full UK driving licence, and the ability to work under pressure while delivering excell

Candidates should have proven experience in team leadership, sales target achievement, and a commitment to delivering excellent customer service. The role involves managing day-to-day store operations and leading a team of 4-6 staff. A leading specialist retailer in the UK is seeking a Store Manager

In this leadership role, you will inspire your team to deliver exceptional standards and customer experiences.

A tech-driven beauty platform is seeking a Customer Success Manager, Team Lead to inspire and guide a high-performing team. The ideal candidate will have experience in leading customer-facing teams, be data-driven, and possess strong communication skills. In this role, you will hire, onboard, and de

A leading sprinkler organization in the UK is seeking a Service Team Lead to oversee essential site services and manage a dedicated team. This role involves strategic oversight of operations, ensuring compliance with safety standards and the successful delivery of services.

A leading energy company in Greater London is seeking a Customer Relationship Team Lead to lead a high-performing team focused on delivering exceptional customer service. The role involves coaching team members, managing complex customer issues, and adapting to business needs in a hybrid working env

A leading UK retailer is seeking a Customer Experience Manager for their Balham Store in London. You'll be responsible for managing the overall customer experience and front-end operations while supervising a dynamic team. Candidates should have line management experience in a fast-paced setting, wi

The ideal candidate will have experience in team management and a passion for exceptional customer service. A leading roadside service company in the UK is seeking a Store Manager to oversee operations at their unit. In this role, you will lead a team, drive profitable sales, and receive bespoke tra

The role combines hands‑on customer service activity with responsibility for escalation management and process improvement, working closely with internal teams to reduce repeat issues and improve customer outcomes. Customer Service Operations Lead. We are recruiting a Customer Service Operations L