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Customer service team lead jobs in NorthwoodCreate job alerts

  • Dessert Cafe General Manager
    Dessert Cafe General Manager
    13 hours ago
    £27000 yearly
    Full-time
    Northwood

    Krave Dessert Café is looking for an experienced, enthusiastic and driven Café Manager to lead the day-to-day operations of our busy dessert café. This is an exciting opportunity for someone with previous dessert café management experience who is passionate about delivering exceptional customer service, creating memorable guest experiences, and helping to grow an exciting brand. As Café Manager, you will oversee all aspects of the business, from leading the team and maintaining exceptional cleanliness standards to developing children's party packages, driving sales, and contributing to the continued growth of the Krave brand. Key Responsibilities • Manage the daily operation of the dessert café, ensuring smooth and efficient service., • Lead, motivate and develop the front and back of house team., • Deliver outstanding customer service and ensure every guest has an exceptional experience., • Maintain consistently high standards of cleanliness, hygiene and food safety throughout the café., • Manage staff rotas, recruitment, training and performance., • Monitor stock levels, ordering and supplier relationships., • Control labour and food costs while maintaining quality and profitability., • Ensure compliance with all Health & Safety and Food Hygiene regulations., • Handle customer feedback professionally and resolve issues promptly., • Drive sales through promotions, upselling and exceptional service. Children's Parties & Events • Organise and manage children's birthday parties and private events., • Create fun, memorable experiences for children and families., • Coordinate party bookings, staffing and event delivery., • Develop new party packages and themed experiences to increase revenue. Brand Development: Working alongside senior management, you will play an important role in growing the Krave brand by: • Developing new ideas to improve the customer experience., • Identifying opportunities to increase sales and customer loyalty., • Supporting new menu launches and seasonal promotions., • Assisting with local marketing initiatives and community engagement., • Maintaining brand standards across presentation, service and atmosphere., • Helping establish Krave as the leading dessert destination in the area. About You: We are looking for someone who has: Previous management experience within a dessert café, ice cream parlour or similar hospitality environment. A proven track record of leading successful teams. Experience organising children's parties or family-focused events. Strong understanding of brand development and customer engagement. Exceptional leadership and communication skills. Excellent organisational and time management abilities. High attention to detail with a commitment to maintaining exceptional cleaning and hygiene standards. Strong commercial awareness with the ability to drive sales and profitability. Confidence in dealing with customer enquiries and resolving complaints professionally. A positive attitude, strong work ethic and hands-on approach. Food Hygiene Certificate (Level 2 or above preferred). Flexibility to work evenings, weekends and busy seasonal periods. What We Offer: Immediate start. Competitive salary based on experience. Performance-related bonus opportunities. Career progression within a growing hospitality group. Opportunity to help shape and develop an exciting, expanding brand. Supportive, energetic and creative working environment. Staff discounts and company benefits. How to Apply: If you have the experience, passion and leadership skills to take Krave Dessert Café to the next level, we'd love to hear from you. Please send your CV and a short covering letter outlining your experience. Join Krave Dessert Café and play a key role in creating unforgettable desserts, memorable celebrations, and exceptional customer experiences while helping build one of the region's most exciting dessert brands. Benefits: • Company pension, • Discounted or free food, • Employee discount, • On-site parking, • Store discount Work Location: In person

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  • Chef
    Chef
    10 days ago
    £13–£14 hourly
    Full-time
    Ruislip

    Chef Job Description Position Chef Reports To General Manager / Head Chef Location A.K. Whelan Pubs Co. Ltd. Role Overview We are looking for a passionate, reliable and hardworking Chef to deliver high-quality food while maintaining exceptional standards of cleanliness, food safety and kitchen organisation. You will play a key role in ensuring every guest receives a consistently excellent dining experience. Key Responsibilities • Prepare, cook and present dishes to company specifications., • Maintain consistently high standards of food quality and presentation., • Ensure all food is prepared safely and in accordance with food hygiene regulations., • Manage stock effectively, including ordering, rotation and minimising waste., • Monitor portion control to maximise GP while maintaining quality., • Keep the kitchen clean, organised and fully compliant at all times., • Complete all daily, weekly and monthly food safety documentation., • Work efficiently during busy service periods while maintaining quality., • Support the development of seasonal menus and specials where required., • Ensure all equipment is cleaned, maintained and reported if faulty., • Work closely with front-of-house teams to deliver outstanding customer service., • Train and support junior kitchen team members where appropriate., • Follow all company policies, health & safety procedures and allergen legislation. Skills & Experience • Previous experience working as a chef in a busy pub, restaurant or hospitality environment., • Excellent organisational and time management skills., • Ability to work calmly under pressure., • Strong understanding of food hygiene and HACCP procedures., • Knowledge of allergen legislation., • Team player with a positive attitude., • Flexible to work evenings, weekends and bank holidays. Essential Requirements • Level 2 Food Safety & Hygiene (preferred)., • Right to work in the UK., • Passion for producing quality food., • Excellent communication skills., • High standards of cleanliness and attention to detail. What We Offer • Competitive pay., • Career development opportunities., • Company training and support., • Staff discounts., • Company pension (where eligible)., • A friendly, supportive working environment., • Opportunities for progression within a growing pub group. Our Expectations Every Chef is expected to uphold the company’s core values by delivering: • Outstanding food quality., • Exceptional cleanliness., • Strong teamwork., • Excellent customer service., • Consistent compliance with health & safety and food safety legislation., • Pride in every dish served.

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  • Cafe Manager
    Cafe Manager
    19 days ago
    £30000–£35000 yearly
    Full-time
    Northwood Hills, Hillingdon

    ☕ Café Manager – Krave Dessert Café Location: Northwood Full-Time Love great coffee, amazing desserts and creating a brilliant customer experience? Krave Dessert Café is looking for an experienced Café Manager to take ownership of our day-to-day operation and help take the business to the next level. We’re looking for someone energetic, organised and commercially minded who knows how to lead a team, keep standards high and create an atmosphere that keeps customers coming back. 🍰 The Role As Café Manager, you'll have responsibility for the overall performance and smooth running of Krave, including: • Leading, motivating and developing the team, • Managing staff rotas and ensuring efficient staffing levels, • Delivering consistently excellent customer service, • Driving sales and looking for ways to grow the business, • Maintaining high standards across food, drinks, presentation and cleanliness, • Managing stock levels, ordering and supplier relationships, • Controlling wastage and keeping an eye on costs, • Ensuring opening and closing procedures are followed, • Handling customer feedback and resolving issues confidently, • Making sure the café is always looking and operating at its best 🙌 Who We're Looking For We're looking for an experienced café or hospitality manager who: • Has previous management experience in a busy café, restaurant or similar hospitality business, • Is confident leading and managing a team, • Has a strong understanding of stock, labour and cost control, • Is commercially minded and motivated by increasing sales, • Has excellent customer service skills, • Is organised, reliable and hands-on, • Leads from the front rather than managing from the sidelines, • Brings positive energy to the team and the café ✨ Why Krave? Krave is all about great desserts, great drinks and great experiences. We're looking for someone who wants more than just a management job — we want someone who can really take ownership of the café, bring ideas to the table and help us grow. If you're an experienced hospitality manager who loves building strong teams, delivering brilliant service and running a successful operation, we'd love to hear from you.

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  • Front of House Team Member
    Front of House Team Member
    1 month ago
    £12.71–£13 hourly
    Full-time
    Harrow

    JOIN THE CHOPSTIX REVOLUTION as Team Member! For the Flavour Cravers! Embark on an Epic Journey with Chopstix - Where Flavour Meets Fun! Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinary team, we want to hear from you! WHO ARE WE? Chopstix is not just a restaurant; we're a movement! As the UK's fastest-growing No.1 Asian Quick Service Restaurant, we're on the lookout for individuals who embody inspiration. Join us in consistently delivering a FASTER, FRESHER, TASTIER dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together! At Chopstix we are guided by our core values that are rooted in our DNA: We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work. We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement. Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness. We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries. WHAT DO WE WANT? We are looking for a team member, who are passionate about providing great service, you will thrive in a busy environment, and enjoy working as part of a team. You will be the first person our customers meet; it is up to you to create a fantastic experience for each one of them. You will be responsible for taking & packing orders, ensuring that our FASTER, FRESHER, TASTIER food is presented and delivered to the customer exactly to product specification. Up for late nights? We may trade until 4am on select nights - flexibility is key! You will be responsible for ensuring our front counter, restaurant and toilet areas are always kept clean and tidy. You will assist back of house as and when required, preparing the food ready for the Wok Chef to cook. We expect our teams to adhere to all Health & Safety and Food Safety guidelines, maintaining a safe working environment at all times. You will put our customers' happiness at the centre of everything you do, providing Bolder Flavours & dining experience, to every customer every time. But most importantly do all of the above with a big smile and have fun! YOUR LOVE FOR HOSPITALITY + OUR VALUES & DNA = AN AMAZING CAREER! WOK ARE YOU WAITING FOR? APPLY NOW TO BEGIN YOUR CHOPSTIX JOURNEY!

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  • Head Waiter & Waitresses Required
    Head Waiter & Waitresses Required
    1 month ago
    £13–£14 hourly
    Part-time
    Uxbridge

    We are seeking enthusiastic, friendly, and professional Waiters and Waitresses to join the team at Tamara Lounge. You will be responsible for delivering outstanding customer service, ensuring every guest enjoys a memorable dining experience from the moment they arrive until they leave. As a valued member of our front-of-house team, you will represent the Tamara Lounge brand by providing attentive service, maintaining high standards, and working efficiently in a fast-paced environment. Key Responsibilities: • Welcome guests in a warm and professional manner., • Present menus and confidently explain food, drinks, and specials., • Take accurate food and beverage orders using our EPOS system., • Serve food and drinks promptly and professionally., • Check back with guests throughout their meal to ensure satisfaction., • Handle guest requests and resolve minor issues professionally, escalating where necessary., • Upsell food, drinks, desserts, cocktails, and shisha where appropriate., • Prepare and maintain tables before, during, and after service., • Ensure all stations remain clean, organized, and fully stocked., • Process bills and payments accurately., • Work closely with the kitchen, bar, and management team to ensure smooth service., • Maintain excellent product knowledge of the menu, allergens, and promotions., • Follow all food hygiene, health & safety, and licensing procedures., • Assist with opening and closing duties., • Support colleagues and contribute to a positive team environment. What We're Looking For: • Previous restaurant or hospitality experience is preferred but not essential., • Excellent communication and interpersonal skills., • A positive attitude with a genuine passion for customer service., • Ability to remain calm under pressure during busy services., • Well-presented with excellent personal hygiene., • Flexible to work evenings, weekends, and bank holidays., • Reliable, punctual, and hardworking., • Ability to work both independently and as part of a team. Skills Required: • Customer service, • Communication, • Teamwork, • Time management, • Organisation, • Attention to detail, • Problem-solving, • Sales and upselling, • Multitasking What We Offer: • Competitive hourly pay plus tips., • Staff meals during shifts., • Employee discounts., • Career development opportunities., • Ongoing training., • A fun, supportive, and professional working environment. Our Expectations: At Tamara Lounge, every guest should leave feeling that they have received exceptional food, drinks, and service. We expect every member of our team to: • Treat every guest with warmth, respect, and professionalism., • Take pride in their appearance and work., • Be proactive rather than waiting to be asked., • Support teammates during busy periods., • Maintain the highest standards of cleanliness and service., • Represent the Tamara Lounge brand with professionalism at all times.

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  • Experienced MINICAB CONTROLLERS / CO-ORDINATORS Required
    Experienced MINICAB CONTROLLERS / CO-ORDINATORS Required
    1 month ago
    Full-time
    Ruislip

    Join Our Leading Minicab and Executive Service Team in London! We are a well-established minicab and executive service based in London, operating an extensive fleet across Greater London and the Surrounding Counties. Our company completes over 2,000 to 3,000 jobs every week, and we’re expanding rapidly. We are currently seeking EXPERIENCED, flexible, reliable, punctual, professional, and customer-oriented Minicab CONTROLLERS / Coordinators & Dispatch professionals to join our team. About Us: We are a highly regarded minicab firm known for our exceptional service and commitment to our customers. As we continue to grow, we need dedicated individuals who can help us maintain our high standards and contribute to our success. Minicab Controller / Coordinator Main Duties: Ensure timely dispatch of journeys. Liaise with the Head Controller daily. Monitor staff performance, improve call stats, and reduce drop call figures. Handle interactions with customers and colleagues in a professional and courteous manner. Requirements: • Over 1 year of experience in a similar role is ESSENTIAL., • Proficiency in using the CORDIC & AUTOCAB dispatching system., • Excellent English communication skills and a good telephone manner., • Reliability and punctuality are a must., • A strong team player with a positive attitude., • Comprehensive knowledge of London is crucial. Why Join Us? We offer the best rates of pay in the industry. Our aim is to consistently deliver customer service excellence in the communities we serve. We have ambitious growth plans and require a team of qualified individuals who share our passion for outstanding service. Location Benefits: We are conveniently located near overground and underground stations as well as main bus routes. Parking is available for staff members. Interested in Joining Our Team? Please email us if you are interested in this position. We do not take recruitment phone calls.

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  • Business Development Executive
    Business Development Executive
    22 days ago
    £26200–£28000 yearly
    Full-time
    Uxbridge

    Job Title: Business Development Executive (SOC Code: 3554) Company: Nails with Dee Ltd Location: Uxbridge, London Employment Type: Full-time, Permanent Salary: £41,700 – £43,000 per annum About the Role The Business Development Executive will play a key role in supporting the company's expansion strategy by identifying new business opportunities, conducting market research, developing commercial relationships, and contributing to mergers, acquisitions, and branch development projects. The successful candidate will work closely with senior management to develop growth strategies, strengthen relationships with business partners, negotiate commercial opportunities, and support the successful launch and development of new salon locations. Key Responsibilities • Conduct market research and competitor analysis to identify growth opportunities, acquisition targets, and emerging trends within the UK nail and beauty industry., • Identify and develop new business opportunities through networking, market intelligence, referrals, and commercial partnerships., • Build and maintain strong relationships with salon owners, landlords, suppliers, investors, and other key stakeholders to support business expansion., • Prepare business proposals, presentations, commercial plans, and supporting documentation for potential mergers, acquisitions, and partnership opportunities., • Support the development and implementation of business development strategies that align with the company's long-term expansion objectives., • Participate in commercial negotiations with prospective business partners and assist management throughout the acquisition and branch opening process., • Work collaboratively with marketing, operations, finance, and senior management teams to ensure successful integration and launch of new business locations., • Monitor business development activities, maintain accurate records of leads and opportunities, and prepare regular reports on sales pipelines, market developments, and project progress., • Attend networking events, industry exhibitions, and business meetings to promote the company's services and establish valuable commercial relationships., • Identify opportunities to improve operational efficiency, customer reach, and business performance across both existing and newly acquired salon locations., • Support management in evaluating the commercial viability of potential investment and expansion opportunities., • Ensure all business development activities are conducted in accordance with company policies and relevant legal and regulatory requirements. Key Requirements • Proven experience in business development, sales, commercial management, or a related role., • Strong understanding of business growth strategies, client relationship management, and commercial negotiations., • Excellent communication, presentation, and interpersonal skills., • Minimum English language proficiency of B2 level, both written and spoken., • Strong analytical skills with the ability to conduct market research and evaluate business opportunities., • Ability to prepare professional proposals, reports, and commercial documentation., • Excellent organisational and time management skills with the ability to manage multiple projects simultaneously., • Commercial awareness with a proactive and results-driven approach., • Ability to work independently while collaborating effectively with cross-functional teams., • Willingness to travel as required to support business expansion and new branch development. Benefits • 28 days paid annual leave (including Bank Holidays)., • Opportunity to contribute to a rapidly expanding luxury nail salon brand with ambitious nationwide growth plans., • Professional development and career progression within a growing business., • Competitive salary package., • Opportunity to be directly involved in mergers, acquisitions, and the establishment of new salon locations across the UK.

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  • Tandoori Chef
    Tandoori Chef
    2 months ago
    £10–£15 hourly
    Full-time
    Uxbridge

    Overview We are seeking an experienced and passionate Tandoor Chef to join our team. The ideal candidate will possess a strong background in food preparation, cooking, and kitchen management, with a particular focus on tandoor cuisine. This role offers an exciting opportunity to showcase traditional Indian cooking techniques while leading a team in a dynamic hospitality environment. The successful applicant will be responsible for preparing authentic tandoori dishes, supervising kitchen operations, and ensuring the highest standards of food safety and quality are maintained at all times. Responsibilities • Prepare and cook a variety of tandoori dishes with authentic flavours and presentation standards., • Oversee daily kitchen operations, ensuring smooth workflow and adherence to health and safety regulations., • Supervise junior kitchen staff, providing guidance, training, and support to maintain high standards of food production., • Manage food inventory, organise supplies, and ensure proper storage practices are followed., • Maintain cleanliness and organisation of the kitchen area in compliance with hygiene standards., • Collaborate with front-of-house staff to ensure timely service and customer satisfaction., • Monitor food quality during preparation and presentation, making adjustments as necessary to meet quality benchmarks., • Implement food safety procedures and ensure compliance with all relevant regulations. Skills • Proven experience in food production, particularly in Indian or Asian cuisine involving tandoor cooking methods., • Supervising experience within a busy kitchen environment, demonstrating leadership capabilities., • Strong knowledge of food safety standards and best practices in hospitality settings., • Excellent culinary skills with a focus on authentic tandoori dishes and traditional cooking techniques., • Ability to manage a team effectively while maintaining a positive working environment., • Good organisational skills for inventory management and kitchen operations planning., • Previous restaurant or hospitality experience is highly desirable., • Effective communication skills to coordinate with team members and front-of-house staff., • Passion for culinary excellence and delivering exceptional guest experiences.

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