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Work with the Director of Operations & Delivery to create and implement customer success metrics and KPIs to measure the effectiveness of the customer success function. As the Head of Customer Success for GMS, you will play a leading role in ensuring the success of our clients’ B2B content market...

Regularly report on customer success metrics to business leadership, highlighting trends and recommending actions to improve customer satisfaction and retention. Our Customer Success Manager will be the primary point of contact for clients of Burlington Media’s corporate subscription business uni...

Work with the Director of Operations & Delivery to create and implement customer success metrics and KPIs to measure the effectiveness of the customer success function. Lead and manage the Customer Success team, providing guidance and support to ensure clients receive outstanding customer experie...

Customer Success Manager | £60,000 + Benefits | London (Hybrid). This is a hands-on role where you'll shape the Customer Success function from the ground up. Customer Success Manager | £60,000 + Benefits | London (Hybrid).

Oracle is a technology leader, changing how the world does business – and our Customer Success Services team works with over 6,000 companies globally. Educate customers on product features, best practices, upgrades and technology advances. CSS are looking for an experienced and self-motivated App...

An innovative and fast-growing SaaS provider in the financial technology space is looking for a Customer Success Manager to drive service excellence during an exciting phase of growth.

Job Title: Global Customer Success Director -. Reporting to: Global Head of Customer Success. Manage the Customer Success Manager:.

As a Customer Success Manager, you’ll play a vital role in ensuring clients get the most from the services they use. Maximising Customer Success – Guide clients through onboarding and support their long-term engagement with the services provided. Bonus: Experience in account management, customer

Job Title: Global Customer Success Director -. Reporting to: Global Head of Customer Success. Manage the Customer Success Manager:.

Experience in Customer Success, Account Management, or Client Services within SaaS, fintech, or financial services. Customer Success Manager - EMEA. Customer Success, Account Management, Capital Markets, Trading, Compliance, SaaS, Client Engagement, Retention,.

Reporting to: Global Head of Customer Success. Manage the Customer Success Manager:. This role and the Customer Success Team exist across:.

As they expand, they’re looking for a dynamic Senior Manager of Customer Success to drive exceptional client relationships and ensure long-term customer value. As a Principal Customer Success Manager, you’ll be responsible for driving customer engagement, retention, and growth. Strong ability to

You will play a critical role in building strong relationships, driving customer satisfaction, and ensuring successful platform adoption. Experience: 2+ years of experience in customer success, account management, or client-facing roles, within Gaming. Develop customized success plans for clients...

You'll bridge the gap between technical delivery and customer success, ensuring every implementation is tailored, smooth, and sets clients up for long-term success. Implementation Consultant - Up to £75k - Hybrid (London + customer sites)As an Implementation Consultant , you'll take the lead on o...

Having achieved enormous success through Founder-led sales and a recent Founding AE hire - it’s now time to bring in an experienced Customer Success Manager to help look after their customers and key accounts!. At least 4 years’ experience as a Customer Success Manager or Account Manager where y

Job Title: Customer Success Account Manager (Must be French speaking) Job Description The Customer Success Manager is an individual contributor role within our Global Customer Success organisation. Essential Skills Experience and/or excellent understanding of Customer Success and/or Account/Re

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a. As a Customer Success Manager, you will:. Has proven experience (3+ years) in a Customer ...

IT Account Manager (Customer Success). Successful candidates deliver exceptional customer support through effort, integrity and honesty. Experience in an IT Customer Manager Success Role.

We are looking for a dynamic and experienced Senior Customer Success Manager with a strong background in FX to join our team. In this role, you will drive excellence in customer success while coaching junior team members, ensuring the highest quality of service, and continuously improving process...

ROLE: Customer Success Manager. Proven experience in account management or customer success within IT or network services. Are you an experienced Customer Success Manager passionate about building relationships and delivering impactful solutions? This is your chance to work with a reputable, glob...

As an Customer Success Manager, you will leverage your expertise across various marketplaces to drive success for a portfolio of well-known global brands. Exciting opportunity for an experience Customer Success Manager to join a fast-growing AI AdTech SaaS platform, as the continue to scale their...

The ideal candidate brings at least 3+ years' experience in a Customer Success or Sales role. Coople is currently looking for a maternity cover for one of our Customer Success Managers responsible for the German-speaking market in Switzerland, based either in London or in Zurich. Working on the S...

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. Sit product demos and use exploratory, consultative techniques to understand customer pain points and oppo

Senior Customer Success Manager at AI MarTech SaaS, London. Enterprise Account Management or Customer Success experience. Marketing technology / customer data / customer experience (CX) background.

Customer Success Manager – PropTech SaaS. Experience in SaaS & Customer Success. Strong ability to spot upselling opportunities and align customer success with business goals.

As Customer Success Executive, you'll be supporting our sales team in the day to day administration of the department working closely with the Head of Customer Success and sales team. Previous experience in customer success or a customer-facing role is advantageous but not essential. The successf...

As a Senior Customer Success Manager, you are a leader in driving customer success and achieving impactful results throughout the product lifecycle. Provide thought leadership and domain expertise across client’s Customer Success organisation, clients, and European Customer Success team. Demonstr...

Case study and presentation with our Customer Success Director & E-commerce Sales Director. NIQ Digital Purchases (formerly Foxintelligence) is hiring a Customer Success Manager. Round 1: Experience and fit interview with two of our Customer Success Managers.

Contributing to optimising existing team processes and actively enhancing all Customer Success initiatives. Promoting the value of the product among customers and upsell/cross-sell editions and functionalities (drive post-sales MRR growth). Regular engagement with your assigned customers to gauge...

Customer Success Manager – SaaS Global Tech. Influence internal strategy and bring thought leadership to the wider Customer Success org. Customer Success, Account Management, or post-sales roles in the Digital Marketing or SaaS space.

Our Customer Success team is growing in 2025 and we are looking for talented Customer Success Managers in London to help secure the long-term success of our customers. If you're interested in connecting with us for future opportunities, please drop your resume and information here as we would lov...

Customer Success Manager ( French speaking).

Customer Success Director (Job Share, Part-Time: Working Mondays & Fridays Only, Paid Pro Rata). Job Title: Global Customer Success Director -. Reporting to: Global Head of Customer Success.

Their collaborative environment fosters creativity and innovation, allowing you to grow professionally while making a tangible impact on their customers' success. As a Customer Success Manager, your primary objective will be to. A track record of 3-6 years in SaaS/software sales, ideally within t...

A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the statu...

Customer Success Director, AdTech Platform:. This role will play a hybrid role combining both customer success management and technical account management responsibilities. Customer Success role or similar, preferably in consulting and managing complex software solutions.

Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. Experience in a customer success or account management role within either a B2B SAAS business OR within the fashion industry. ...

Track and report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Experience with CRM and customer success platforms. Being able to use these tools means that the manager can help the team create automation to help with custom...

Customer success and enthusiasm: extend Canva's tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva's strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy. You will help Canva develop the company's S...

They are now continuing their expansion across EMEA and are looking for a French-speaking Customer Success Manager to join their growing London team. You’ll be part of a collaborative, supportive CS team, focused on delivering seamless digital sampling experiences, exceptional customer service, a...

Within the Customer Success organization, the CSM leads the account and partners with Strategic Account Executives (SAM) or Enterprise Account Manager (EAM) and works closely with the Customer to drive adoption of the solutions and work to maintain license renewals. Has successfully managed compl...

As the Head of Customer Success, your role will be to manage the post-go-live customer relationship with the teams in the region/Country. Responsible for leading and influencing the customer relationship at the most senior level of the customer organisation. Conducting voice of the customer (VOC)...

Lead and mentor a team of customer service leads, customer success executives and account manager. As the strategic partner for our customers, your main objective is to ensure their success by understanding their business goals, addressing their challenges, and providing exceptional support throu...

As a Customer Success Manager, you will be responsible for leading and managing the platform relaunch and onboarding, building and configuring the platform to the customer’s requirements and training customers in the platform’s use. Your goal is to deliver technical expertise and excellent custo

Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary. Experience using Success Plans to ensure goals are aligned...

Customer Success / Account Management experience within programmatic / user acquisition.