Customer success jobs in Dagenham - Page 15Create job alerts

The position reports to a Customer Success Team Lead. Customer Success, Account Management, or a similar role. Customer Success Manager (CSM).

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Act as a customer advocate to raise product feedback.

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Experienced with Customer Success platforms (e.

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Familiarity with CRM software and customer success platforms is a plus. We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the bes

Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Experience and

This 12-month programme is designed to enable you to develop the knowledge, confidence and skills necessary to kick-start your career in Customer Success and client relationship management. Rotation 2 - Introduction to Customer Success (3 months):. Apply what you have learned from the Operations tea

Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You possess a strategic mindset, capable of turning complex logistical challenges into clear success

Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers. Previous experience in customer success. Avalon is currently supporting a

As a Customer Success Manager at Medius, you will work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. You will act as a trusted advisor to customers and as the voice of the customer internally, influen

Responsibilities:*** Manage a portfolio of customer accounts through proactive engagements* Build and maintain strong customer relationships, becoming a trusted partner and consultant* Understand the customer’s goals, initiatives, products, and the value that they realize from AVEVA’s software,

As we scale our customer delivery, we’re looking for a Lead Customer Success Engineer to act as a technical delivery lead on client engagements. Breaking down complex customer objectives into structured workstreams, milestones, and success metrics. This role is for someone who enjoys owning comple

The Customer Success Specialist plays a lead role in supporting and enhancing post-sale customer engagement. This role is critical in driving customer satisfaction, mentoring junior team members, and contributing to the development and continuous improvement of customer success programs. Proven abil

A leading technology solutions provider in Greater London is looking for a Customer Success Manager to lead client campaigns across their media and events portfolio. This pivotal, customer-facing role requires excellent organizational and communication skills, ensuring successful campaign delivery a

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. The Head of Customer Success provides leadership to a crucia

Join a dynamic team dedicated to exceeding customer expectations in a fast-paced setting. A leading SaaS provider in the UK is seeking an Implementation Consultant to lead customers through the implementation of innovative software solutions. You will manage projects, ensuring timely and on-budget d

We’re now hiring a Scaled Customer Success Manager to join our Customer Success team. You’ll lead the build out of our Scaled Customer Success strategies, processes and systems, ensuring that our SMB customers are able to extract the maximum value from Nory without the need for 1:1 management. Y

Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Voice of the customer internally within PolyAI, working alongside our Cust

You will lead a Customer Success organization focusing on both Commercial customers and Public Sector intelligence agencies to derive maximum value from Windward’s Maritime AI platform. Oversee a diverse portfolio of 300+ enterprise customers, developing bespoke success strategies for two distinct

The ideal candidate will have over 5 years of experience in customer success or account management, with a strong focus on building relationships and improving customer satisfaction. A recruitment company in the United Kingdom is seeking a Customer Success Manager to oversee software deployments in

Develop and proactively maintain Customer Success Plans, tracking the customer's key objectives, success metrics and drive value realization. Manage the customer across the entire ZoomInfo product set; displays a strong understanding of each product, use cases it solves for and how to strategically

An award-winning ERP SaaS provider in the UK seeks a Service Delivery / Customer Support Manager to lead their customer service team. You will be responsible for onboarding, issue escalation, and improving service standards to ensure high customer satisfaction and retention rates.

Customer Experience at Onetrace is a collaborative effort built across four key pillars: Implementation, Onboarding & Training, Product Support and Customer Success. Mid to senior-level experience in Customer Success or Account Management within a SaaS environment, ideally supporting mid-market or e

A facilities management company is seeking an experienced Customer Success Manager to lead the compliance, quality assurance, and performance of a key client contract.

A leading legal solutions provider is seeking a Customer Success Manager in Greater London. Candidates should have a law degree or substantial experience in the legal field, alongside Customer Success expertise. This role focuses on ensuring customers achieve their goals by onboarding and enabling t

Graduate Customer Success Manager. You'll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service.

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

A leading cybersecurity company based in Greater London is seeking a Customer Success Manager to oversee the customer journey for the BENELUX mid market segment. This hybrid role requires fluency in Dutch and English, alongside experience in Customer Success or Account Management. The candidate will

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. Customer Success, Account Management, or a related customer‑facing role with

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success.

The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex’s product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. In addition to playing the voice of th

This role requires a deep understanding of Customer Success and exceptional communication skills to lead a high-performing team and enhance client engagement. The ideal candidate will possess strategic leadership experience and ability to influence cross-functional initiatives, driving new sales gro

A leading healthcare technology company in the United Kingdom is looking for a Lead Customer Success Manager to oversee customer accounts and drive success in adoption and satisfaction. Ideal candidates will have strong interpersonal skills and experience in customer success management. This positio

Work with the Head of Customer Success to improve processes. As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. Reporting to the Head of Customer Success, you will col

An education technology firm in the United Kingdom seeks a Head of Customer Success to lead client engagement and service delivery.

Were supporting a well-backed SaaS scale-up in the learning-tech space who are hiring a Mid-level.If you enjoy building real features end-to-end, not just patching bugs/ BAU work, this is a great fit.Building and maintaining backend services in.Contributing to new feature design, architecture disc

Customer Success or Account Management teams. Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally. Partner with the ESG Implementation Services team to deliver compre

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. You will have a big hand in everything we do from expanding our post‑sales customer jour

In this role, you will own Gross Revenue Retention metrics, lead a Customer Success team, and drive operational changes to enhance customer retention. A high-growth subscription business in London seeks a Head of Customer Success. The ideal candidate will have over 5 years of experience in a senior

A leading technology company in the UK is seeking a Senior Customer Success Account Manager to grow and manage relationships with high-tier customers.

A fast-growing SaaS company in Greater London seeks a Customer Success Manager to enhance customer relationships and product adoption. The ideal candidate will have mid to senior-level experience in Customer Success within a SaaS environment. Responsibilities include guiding customer usage of Onetra

A leading customer success platform seeks a Customer Success Manager to drive the success of premium-tier customers in the United Kingdom. Collaboration with internal teams is essential to enhance customer experiences.

Arch Co account, while working closely with the client and internal stakeholders to drive continuous improvement, commercial value and long-term partnership success. Recognised qualification in Facilities Management, Customer Service or Management (Level 5 or above). Demonstrated success in continuo

The Customer Success Manager (CSM) – SMB plays a key role in driving successful adoption and long-term engagement for our small-to-medium business customers. This is a role that leverages AI-driven communication tools, success automations, and innovative workflows to deliver impact at scale and pr

A contagious positivity, insatiable curiosity, and people‑first attitude are the winning traits of our most successful Account Management & Customer Success team members. Customer Success Manager, fluent in German. While continually learning and exploring new ideas and concepts, you will be inspir

A leading Applied AI company is seeking a Customer Success Manager to drive customer engagement and value realization. This role involves overseeing the customer lifecycle, defining strategic value roadmaps, and ensuring successful product adoption. This is a significant opportunity to shape custome

A leading market intelligence firm is seeking a Customer Success Manager to enhance client relationships and ensure effective product adoption. The ideal candidate will have 2-4 years of experience in customer-facing roles, showcasing an ability to influence stakeholders and drive business outcomes.

This role will result in steep career acceleration and recognition, with a clear path from Customer Success Manager to Customer Success Team Manager and potentially Head of Customer Success. This is a hands‑on senior role, combining commercial accountability, customer success delivery, and coachin