29 Best de email support Jobs in Blackpool (febrero 2026)

Employability Team Manager - Fylde & Wyre

hace 10 días

$38600–$38682 anual

Fylde

Job Title: Connect to Work - IPS Team Manager Salary: 38,682 Location: Fylde & Wyre Job Summary Trigon Recruitment are looking for an experienced Employability Team Manager who will be responsible for managing a small team of Employment Specialists, providing supervision, training, caseload oversight, and role modelling of the Individual Placement and Support (IPS) approach as part of a holistic recovery pathway for people with health support needs. The post holder plays a pivotal role in ensuring the delivery of a high-quality, high-fidelity IPS service that achieves positive employment outcomes. The role also includes managing a small caseload of clients with more complex needs, supporting them to secure sustainable paid employment aligned with their preferences. Main Duties & Responsibilities Core Responsibilities Manage and oversee a high-quality IPS service in line with IPS principles and fidelity standards Drive and monitor stakeholder engagement to ensure a strong and sustainable referral pipeline Attend and contribute to multidisciplinary team meetings, delivering presentations as required to promote the service Monitor, manage, and support the performance of IPS Employment Specialists, providing guidance on best practice and achievement of individual and team outcomes Foster a culture of continuous improvement and reflective practice Identify staff training and development needs and coordinate appropriate learning opportunities Design and support the delivery of in-house training, peer learning, and best-practice sharing Support service-user involvement and co-production in service development, with guidance from the Line Manager Coordinate regional activity to build employer relationships, access the hidden labour market, work with external agencies, and support job-search group delivery Manage a small caseload of complex clients (typically up to 5 service users) Identify barriers to service excellence and work collaboratively with internal and external stakeholders to implement effective solutions Deliver regular, solution-focused supervision to Employment Specialists, including caseload reviews Lead and support the team to maximise face-to-face engagement with employers to secure appropriate job matches Guide, mentor, and coach staff on employer engagement and job development strategies Ensure quality assurance processes are in place to monitor client satisfaction and inform service improvement Support the management of relevant service budgets Relationship Management Arrange and participate in regular meetings with clients to review progress before and after employment Work closely with the Line Manager to agree priorities, objectives, and work plans Develop strong relationships with local employers to negotiate job opportunities that align with individuals’ strengths, needs, abilities, and preferences Facilitate education and support for employers (with client consent), including reasonable adjustments, return-to-work planning, and ongoing contact to support job retention Develop effective partnerships with external agencies such as colleges, training providers, and community organisations Additional Responsibilities Complete mandatory training, including IPS-related training, as required Actively engage in continuous professional development Support the implementation of organisational policies and procedures Lead on marketing and profiling the service, including communications activity and promotion of employment recovery stories Regularly collect and share service-user employment recovery stories Ensure effective monitoring and evaluation systems are in place and maintained Ensure compliance with all relevant policies, including safeguarding and information governance Work independently and consistently to model effective IPS practice Manage feedback, compliments, and complaints in line with policy Other Responsibilities Ensure full compliance with organisational policies, procedures, and statutory requirements, including Health & Safety, Safeguarding, Equality & Diversity, Access for All, Discipline, and Grievance Support the maintenance of safe and compliant premises where appropriate Be prepared to work across locations to share good practice and provide cover as required Prepare, deliver, or participate in learning and development programmes, including staff meetings Maintain continual professional development Carry out duties in a manner that supports continuous quality improvement Be flexible regarding working location to meet service needs Undertake any other reasonable duties aligned with organisational requirements Equality & Diversity We are committed to promoting equality of opportunity and valuing diversity. We aim to create an inclusive working environment free from discrimination, prejudice, harassment, or victimisation, where everyone is able to contribute fully. We welcome applications from individuals with lived experience and encourage applications where this experience is relevant to the role. Appointment is subject to satisfactory references and an enhanced DBS check. Person Specification Education & Qualifications Essential Level 2 English and Maths (minimum) Degree-level education or equivalent relevant experience Desirable Training in the IPS approach Level 3 Diploma in Employability Services Level 3 Qualification in Advice and Guidance Assessment Method: Application and certificates Knowledge & Experience Essential Knowledge of disability, health, and special needs issues, policies, and legislation related to employment Strong understanding of supported employment principles and practice Working knowledge of a wide range of occupations and job roles IT proficiency including MS Word, PowerPoint, and Excel Minimum of 3 years’ experience working with people with health support needs or similar client groups At least 2 years’ experience in employment services Proven experience of achieving and exceeding performance targets Strong networking and partnership-working skills Experience of managing multiple priorities Experience of staff supervision, management, and/or mentoring Experience of managing change and supporting innovation Experience of budget management Desirable Experience of delivering training Previous experience delivering services using the IPS model Lived experience of recovery from physical or mental health difficulties Assessment Method: Application and interview Skills & Abilities Essential Strong leadership and people-management skills Excellent motivational, communication, and listening skills Outstanding interpersonal skills with the ability to build rapport across diverse groups Ability to model recovery-focused practice, including co-production Strong relationship-building skills based on trust and collaboration Team-oriented approach with the ability to work effectively within multidisciplinary teams Ability to work independently, using initiative to develop and promote services Assessment Method: Application and interview Personal Qualities Essential Non-judgemental and trustworthy Empathy with individuals experiencing health problems Passion and drive to make a positive difference in people’s lives Positive and motivational leadership style Strong belief that people with health conditions can achieve paid employment Resilience and perseverance in the face of challenges Commitment to integrity and high-quality service delivery Self-awareness and commitment to ongoing professional development Willingness to travel within the region Assessment Method: Interview and references How to Apply: For a confidential discussion or to submit your application, please contact: Tiff Bennett - (phone number removed) or email (url removed)

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