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To enhance service quality, foster trust, and create safer, more cohesive communities through acting as the key liaison between the organisation, our Customers, and External Managing Agents, overseeing the performance of external managing agents, resolving issues, ensuring estates are well-managed, driving compliance with agreed standards, maintaining financial transparency of service charges, and delivering high levels of resident satisfaction Client Details This organisation operates within the Not For Profit sector and is a well-established entity within the property management field. It is a medium-sized organisation dedicated to providing quality services and maintaining strong partnerships. Description Key relationships: • Finance team, particularly the Rent Setting and Service Charge Accountant, • Housing Team, • Customer Service Centre, • Customer Experience & Engagement Team, • Income Team, • Property Services Performance, Planning & Quality Teams, • Customer Wellbeing & Inclusion Teams, • Asset Management Team, • Development Team, • Finance Team, • Customers, • Legal Advisors/Solicitors, • Managing Agent Companies, • Local Authorities, • Auditors, • Ensure managing agent budgets and accounts meet legal and contractual requirements, preventing overspend and protecting residents' interests., • Accurately process and record requisitions to maintain clear financial audit trails., • Maintain transparent financial reporting to residents, minimising unexpected cost increases., • Ensure managing agents deliver services in full compliance with contractual terms, addressing any shortfalls quickly to maintain standards., • Hold agents accountable for agreed maintenance obligations, ensuring timely and high-quality delivery., • Drive continuous improvement in estate management through proactive performance reviews with agents., • Act as a single, consistent point of contact for residents on managing agent matters, ensuring timely responses and resolution., • Engage residents through AGMs and forums to address concerns and provide updates on estate management performance., • Build resident trust by delivering clear, regular communication and demonstrating responsiveness to feedback., • Work with internal teams to ensure estate management is integrated with neighbourhood priorities and services., • Implement estate-specific improvements to enhance safety, appearance, and resident satisfaction Profile A successful Managing Agent Liaison Officer should have: • Proven experience in property or estate management, preferably within a regulated sector., • Strong understanding of financial regulations, budget management, and service charge processes., • Knowledge of lease agreements, maintenance obligations, and contractual compliance., • High level of financial literacy with the ability to analyse, interpret, and report on financial data., • Strong numeracy skills, with the ability to identify and challenge unreasonable costs., • Ability to identify trends, analyse performance data, and implement targeted improvements., • Managing contractor performance and holding suppliers accountable to service level agreements., • Working with residents, leaseholders, or customers to resolve issues and improve satisfaction., • Coordinating across teams to deliver joined-up solutions., • Financial reporting and producing accurate, clear records for internal and external stakeholders. Job Offer • A competitive salary ranging from £32,750 to £35,000 per annum., • Hybrid working - just 2 days working in the office each week, • Permanent position within the Not For Profit sector., • Opportunities to make a meaningful impact in the property department., • Supportive and collaborative work environment based in Redhill.

Job Title: Finance Officer Location: Redhill, Surrey (office-based role) Salary: £27-30k, based on experience Job Type: Full-time / Permanent Working Hours: Working hours 37.5 per week Monday to Friday We are looking for a reliable and detail-focused Finance Officer to join our on-site finance team in Redhill. This is a hands-on role, ideal for someone who enjoys working collaboratively with colleagues, and taking ownership of day-to-day finance operations. This position is fully office-based and suits someone who values routine, structure, and working as part of a close-knit team environment. Why Join Us? Competitive salary and benefits package. Access to a pension scheme Additional holiday of 22 days p.a. + bank holidays Opportunity to develop your finance experience within a supportive, on-site team Hands-on exposure to a broad range of finance activities Key responsibilities You will be responsible for supporting the smooth running of the finance function, including: Accounts Payable Processing supplier invoices accurately and efficiently Preparing and processing bank payments Maintaining supplier records and resolving queries Processing and reconciling employee expense claims in line with company policy Accounts Receivable Assisting with client invoicing Maintaining records of clients' invoice details and purchase order information Month-End Support Maintaining the fixed asset register and calculating monthly depreciation Preparing and reviewing prepayments and accruals Processing intercompany transactions and reconciling balances About you You'll be well suited to this role if you have: At least 2 years' experience in a finance or accounts role Experience supporting month-end processes Confidence using Excel for day-to-day finance tasks Experience with finance systems (Xero experience is preferred but not essential) Strong attention to detail and the ability to work to deadlines Nice to have (but not essential): Exposure to multi-entity or intercompany accounting Experience in the energy sector Please note that this role is 100% office-based in Redhill . We may review applications and arrange interviews on a rolling basis, and the role may be offered before the advertised closing date. Early applications are encouraged. TPBN1_UKTJ

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