Business Analyst
2 days ago
Kilmarnock
What Your Day Looks Like • Work closely with Product Owners, Developers, Testers, and business stakeholders to deliver enhancements and change across our CRM systems., • Lead requirements gathering for new features, process improvements, and regulatory changes, using interviews, workshops, and data analysis., • Document business requirements, user stories, acceptance criteria, and process flows for key CRM systems, ensuring clarity and traceability., • Analyse and prioritise requirements to align with business goals and compliance needs (e.g., GDPR, SOX)., • Collaborate with technical teams to design and validate solutions, supporting UAT and production releases., • Maintain and improve dashboards, reports, and KPIs to track business performance and system usage., • Facilitate communication between business units, technology teams, and external vendors, ensuring alignment and timely delivery., • Support backlog management, capacity tracking, and change impact assessment for CRM initiatives., • Create business cases highlighting investment vs return expectations, outlining key success metrics What We Expect From You • 3+ years’ experience as a Business Analyst in financial services, collections, or technology environments., • Proven ability to elicit, analyse, and document business and functional requirements for complex systems., • Bring sufficient technical understanding to translate business needs into actionable requirements for the development team, • Experience documenting requirements in a way that’s build-ready with clear user stories, acceptance criteria, and process flows, • Experience with process modelling (BPMN, UML), prototyping, and wireframing tools (e.g., Figma)., • Strong data analysis skills, including dashboard/report creation and KPI tracking., • Familiarity with Agile and hybrid delivery models, backlog management, and prioritisation techniques (e.g., MoSCoW)., • Understanding regulatory requirements relevant to CRM systems (GDPR, SOX, FCA)., • Excellent communication and stakeholder management skills. You’ll Be • Proactive in identifying opportunities for process and system improvement., • Comfortable working across multiple teams and disciplines, including external vendors., • Open to coaching, knowledge sharing, and continuous learning., • Able to support both structured and exploratory analysis and development approaches. Technical Exposure • CRM platforms, including release management and feature documentation, those used within a call-centre setting is a plus, • Understanding of product architecture and data flows well enough to ask the right questions and avoid misinterpretation, • Usage of tools like Azure DevOps, SQL, Power BI, and Figma to validate assumptions and support solution design., • Participation in UAT and environment setup to ensure what’s delivered matches what was asked for., • Data analysis and reporting tools (Excel, Power BI, SQL)., • Requirements management and collaboration tools (Azure DevOps, Jira, Confluence)., • Process modelling and prototyping tools (BPMN, UML, Figma, Axure) Broader Responsibilities • Contribute to continuous improvement backlog and DevOps readiness., • Participate in environment setup, UAT, and testing as required., • Support business readiness, training, and documentation for new releases and process changes., • Ensure compliance with internal policies and external regulations. The Perks • Annual bonus eligibility (based on company and individual performance)., • Hybrid/flexible working hours., • Opportunity to shape high-impact product channels for PRA Group., • Structured coaching and mentoring., • Considered learning and development plans.