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  • Support Worker
    Support Worker
    hace 4 horas
    £14.5–£15 por hora
    Jornada completa
    London

    Job Purpose To provide safe, person-centred and consistent support to individuals with complex needs who may present with behaviours that challenge, physical aggression, impulsivity, destructive behaviour, absconding risks and significant difficulties with emotional regulation. The Support Worker will work as part of an enhanced staffing model, which may include 3:1, 4:1 or 5:1 support, and must be confident working within a structured multidisciplinary care environment where effective communication, teamwork, situational awareness and adherence to individual care plans are essential. The role requires staff who can remain calm and professional during periods of significant behavioural escalation and who understand that prevention, positive behaviour support and de-escalation must always be prioritised before restrictive intervention. Key Responsibilities • Deliver high-quality, person-centred support in accordance with the individual's care plan, risk assessments, Positive Behaviour Support (PBS) plan, DoLS authorisation and other agreed protocols., • Work effectively within 3:1, 4:1 and 5:1 staffing arrangements and understand individual staff roles during periods of increased risk., • Recognise individual triggers, early warning signs and changes in behaviour and respond proactively., • Use appropriate verbal and non-verbal de-escalation techniques to reduce distress and prevent escalation., • Maintain calm, neutral and non-confrontational communication during challenging situations., • Use distraction, redirection, environmental changes, sensory strategies and appropriate reduction of demands where identified within the individual's care plan., • Maintain appropriate positioning, personal space and situational awareness when supporting individuals presenting with physical aggression., • Safely manage behaviours including hitting, kicking, biting, scratching, headbutting, grabbing, hair pulling, throwing objects and damage to property., • Follow approved breakaway, self-protection and physical intervention procedures where required., • Only participate in restraint or restrictive intervention where this is lawful, necessary, proportionate, authorised within the individual's care arrangements and within the worker's current training and competency., • Understand the principle of least restrictive practice and use physical intervention only as a last resort., • Support individuals subject to DoLS and other restrictions while maintaining their dignity, rights and independence., • Support individuals with complex communication needs using simple language, visual aids, structured choices and other agreed communication strategies., • Provide support with personal care, daily living activities, meals, medication, community access and meaningful activities as required., • Maintain professional boundaries while developing positive and trusting relationships., • Accurately record care delivery, behavioural observations, incidents, restrictive interventions and other significant events., • Immediately escalate safeguarding concerns, injuries, incidents, medication concerns and changes in presentation., • Participate in incident reviews, debriefs, supervision, competency assessments and mandatory training., • Work collaboratively with colleagues, senior staff, clinical professionals, family members and other professionals. Essential Experience Candidates must have: Previous experience supporting individuals with complex needs and behaviours that challenge. • Previous experience working on enhanced staffing packages such as 3:1, 4:1 or 5:1, or demonstrably comparable high-acuity services., • Practical experience of managing behavioural escalation and physical aggression., • Strong practical experience using de-escalation techniques., • Experience of working within detailed care plans, risk assessments and behavioural support plans., • Experience maintaining safety while working as part of a coordinated staff team., • An understanding of safeguarding, duty of care, least restrictive practice and professional boundaries. Physical Intervention Training DMI (Dynamis) training is highly desirable. Candidates with current or recent PMVA training or another recognised physical intervention/restraint programme may also be considered, subject to review of the training undertaken and successful completion of any required organisation-specific training and competency assessment before participating in physical interventions. Previous practical experience of appropriately managing restraint or restrictive intervention within a high-risk care environment is strongly preferred. Desirable Experience • Positive Behaviour Support (PBS)., • Learning disabilities and/or autism., • Acquired brain injury., • Mental health support., • DoLS/restrictive care arrangements., • Absconding and community-access risks., • Supporting individuals with limited or complex communication., • Alcohol/substance-related behavioural risks., • Incident reporting and post-incident debriefing Personal Attributes The successful candidate must be calm under pressure, emotionally resilient, observant and able to respond quickly without becoming confrontational. They must be able to follow detailed instructions, work consistently with colleagues and recognise that changing approach or acting independently from an agreed behavioural strategy can increase risk. Excellent communication, teamwork, professional boundaries and the ability to maintain dignity and respect during highly challenging situations are essential.

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  • Sales & Business Development Executive
    Sales & Business Development Executive
    hace 9 días
    £13 por hora
    Jornada completa
    London

    Sales & Business Development Executive Remote (UK / EU timezones) · Full time, contractor, part-time · Intern, mid-level, 1+ years of outbound sales experience About this role OhMyFood is building a marketplace connecting passionate home chefs with customers looking for fresh, authentic home-cooked food. We're looking for a motivated, persuasive and results-driven Sales & Business Development Executive to help grow our network of home chefs across London. Your primary responsibility will be to contact potential home chefs, explain the OhMyFood opportunity, overcome objections, follow up consistently and convert qualified leads into successfully onboarded and active chefs. You'll manage leads through our sales platform, handle outbound calls and WhatsApp conversations, identify new sales opportunities and work towards clear weekly and monthly acquisition targets. We're looking for someone who genuinely enjoys speaking with people, knows how to build trust, takes ownership of their work and consistently follows through without needing constant reminders. This is a hands-on, target-driven role where success is measured by actual conversions and activated chefs, not simply the number of calls made. You'll work closely with the founder and core team, receive structured onboarding and have opportunities to take on greater responsibility as OhMyFood grows. Key responsibilities • Manage, qualify and convert inbound and outbound sales leads through OhMyFood's CRM and sales platform., • Contact potential home chefs through outbound phone calls, WhatsApp, email and other approved communication channels., • Clearly communicate OhMyFood's value proposition and explain how home chefs can earn additional income through the platform., • Build trust with prospective chefs, understand their needs, handle objections and persuade suitable candidates to join., • Own the complete chef acquisition process from initial contact to registration, verification, menu setup and activation., • Consistently achieve agreed daily, weekly and monthly sales activity and chef acquisition targets., • Maintain accurate CRM records, including lead status, call outcomes, conversation notes, follow-up dates and next actions., • Proactively follow up with interested leads and ensure no qualified opportunity is forgotten or left unattended., • Identify and research new potential home chefs through social media, online communities, referrals and other relevant sources., • Develop and improve sales pitches, objection-handling approaches and follow-up strategies to increase conversion rates., • Work closely with marketing and operations teams to improve lead quality and resolve onboarding challenges., • Monitor sales funnel performance, including contact rates, qualified leads, applications, verified chefs and activated chefs., • Provide daily activity updates and weekly performance reports, including targets achieved, conversion rates, challenges and next steps., • Collect feedback from prospective chefs and suggest improvements to OhMyFood's onboarding experience and sales processes., • Take independent ownership of assigned targets, proactively identify problems and recommend solutions without requiring constant supervision., • Represent OhMyFood professionally, communicate honestly and avoid misleading income claims or high-pressure sales tactics. Qualifications • Ideal candidate would be atleast 1 year of hands-on experience in outbound sales, telesales, business development, lead conversion or customer acquisition., • Proven track record of achieving or exceeding measurable sales, lead conversion or customer acquisition targets., • Strong persuasive communication, relationship-building, negotiation and objection-handling skills., • Experience making outbound sales calls, conducting follow-ups and converting prospective customers or business partners., • Ability to confidently explain a product or business opportunity, communicate its value and persuade prospects without misleading or pressuring them., • Hands-on experience using CRM or lead management systems to track sales pipelines, interactions, follow-ups and conversions., • Demonstrated ability to independently manage assigned leads and consistently follow up without supervision., • Strong understanding of sales funnels, lead qualification, conversion rates and target-based performance metrics., • Ability to research and generate new leads through online communities, social media, referrals and other outreach channels., • Comfortable communicating with UK customers and business prospects through phone calls, WhatsApp and email., • Strong English communication skills, both verbal and written, with the ability to build trust and explain information clearly., • Experience handling objections, rejections, difficult conversations and hesitant prospects while maintaining professionalism., • Highly organised, disciplined, proactive and accountable, with strong time management and attention to detail., • Ability to work independently in a fast-paced startup environment and consistently deliver agreed results., • Willingness to learn new sales techniques, adapt to feedback and continuously improve personal performance., • Ability to demonstrate past sales achievements using actual numbers, including call volumes, leads handled, conversion rates and targets achieved., • Experience in food, hospitality, marketplaces, consumer services or startup sales is advantageous but not mandatory., • Experience using HubSpot, Salesforce, Zoho CRM, Pipedrive or similar sales tools is desirable., • A degree is not mandatory. Practical sales ability, integrity, commitment and measurable results are more important. Why join OhMyFood? Be part of an ambitious food-tech startup building a marketplace for authentic home-cooked food.Work directly with the founder and core team, with meaningful ownership over business development and chef acquisition.Play a direct role in helping passionate home chefs turn their cooking skills into additional earning opportunities.Gain practical experience in outbound sales, customer acquisition, business development, negotiation and marketplace growth.See the measurable impact of your work through successfully onboarded chefs and business growth.Work in a supportive, fast-moving environment where initiative, honesty, accountability and independent thinking are valued.Receive structured onboarding, regular performance feedback and opportunities for greater responsibility as the business grows.Help build a company where your contribution genuinely matters, with compensation and career progression based on clearly agreed terms.

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  • Experienced Head Chef for Italian Restaurant
    Experienced Head Chef for Italian Restaurant
    hace 27 días
    £42000–£44000 anual
    Jornada completa
    London

    Join Lievito Madre, a cherished independent Italian restaurant and pizzeria in Clapham, renowned for its warm hospitality and commitment to high-quality, scratch-made traditional Italian dishes and pizzas. We are actively seeking a dynamic and experienced Head Chef to take the helm of our kitchen, ensuring our premium food standards are not just met, but exceeded. As our Head Chef, you will be the culinary leader of our back-of-house operations, entrusted with maintaining the authenticity and excellence of our Italian cuisine. Your expertise will guide everything from menu innovation and team mentorship to stringent quality and cost control, playing a pivotal role in our continued success. Key Responsibilities: • Menu Development: Design inspiring seasonal specials while preserving the heart of our classic Italian core menu., • Quality Control: Oversee the meticulous preparation of fresh pasta, sauces, and the expert making and stretching of pizza dough, ensuring consistent excellence in every dish., • Team Management: Lead, train, and inspire our kitchen brigade, including conducting interviews and comprehensive inductions for new team members., • Stock & Cost Control: Efficiently manage food margins, minimize waste, and cultivate strong relationships with suppliers to source the finest ingredients., • Health & Safety: Uphold full compliance with HACCP, food safety, and hygiene regulations, ensuring a safe and pristine kitchen environment. What We're Looking For: • A minimum of 3 years of experience as a Head Chef or Senior Sous Chef within a fast-paced Italian/Pizzeria environment., • Exceptional pizza-making skills are crucial; proficiency in preparing pizzas from start to finish is essential., • Demonstrated ability to manage kitchen budgets effectively and optimize gross profit margins., • A natural, composed leader capable of thriving under pressure during peak service periods., • Valid EU/UK Right to Work. What We Offer: • A competitive salary complemented by a share of the service charge., • 28 days of annual leave annually., • Generous staff discounts for you, • Reliable monthly payment via PAYE

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