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Product delivery manager Working Pattern: Hybrid (2 days in the office, 3 days working from home) Travel: International travel required. A full UK driving licence and valid UK passport are essential. This is a varied role that combines operational management, customer experience, project management and quality assurance. You'll regularly travel onboard our cruise ships, working closely with ship management teams to ensure high standards are maintained, guest satisfaction remains a priority and operational performance continues to improve. Key Responsibilities Guest Experience & Quality Monitor and improve the overall guest experience onboard. Review guest feedback, surveys and satisfaction scores. Identify trends and recommend service improvements. Ensure food, entertainment, housekeeping and guest services meet company standards. Work closely with onboard management to resolve recurring issues. Ship Visits & Operational Support Travel regularly onboard cruise ships. Carry out operational inspections and quality audits. Ensure company standards and procedures are being followed. Identify operational issues and recommend practical solutions. Support ship management teams in maintaining exceptional service delivery. Stakeholder Management Build strong relationships with Hotel Directors, Guest Services Managers and onboard leadership teams. Provide guidance and support to improve operational performance. Collaborate with internal departments to deliver continuous improvements. Communicate effectively with stakeholders at all levels. Product & Service Improvement Analyse customer feedback relating to dining, entertainment, cabins and onboard activities. Recommend improvements to enhance the guest experience. Support the introduction of new products, services and onboard initiatives. Help ensure passenger expectations are consistently exceeded. Performance & Reporting Monitor onboard revenue, operational performance and customer satisfaction. Analyse performance data and identify areas for improvement. Produce reports and recommendations for senior leadership. Help deliver business objectives while maintaining high guest satisfaction. Refurbishment & Improvement Projects Support refurbishment and maintenance projects across passenger areas. Assist with planning and delivering improvement initiatives. Ensure projects are completed to a high standard with minimal disruption to guests. * Work alongside onboard and shoreside teams throughout project delivery. Benefits: 20 days annual leave, increasing each year up to 25 days, plus Bank Holidays. Access to the Sage Benefits platform, offering a range of discounts including retail, gym and cinema savings. Access to a 24/7 GP service, confidential personal counselling, wellbeing support and expert advice. Employee of the Month recognition scheme. Annual Company Performance Reward. A complimentary ex-UK cruise after successfully completing six months' service. An additional day's annual leave for your birthday after one year's service

Role Overview The Cruise Product Delivery Manager is responsible for overseeing and delivering the complete onboard guest experience across assigned cruise ships. Working in line with company standards and guest expectations, the role ensures the successful preparation, execution, and continuous improvement of the onboard product and service offering. In partnership with the Head of Guest Experience, Head of Hotel Operations, Procurement, and the Chief Experience Officer (CXO), the Product Delivery Manager ensures operational excellence, brand consistency, achievement of KPIs and revenue targets, and the delivery of an exceptional cruise experience for every guest. Key Responsibilities Guest Experience & Product Delivery Take full ownership of the end-to-end onboard guest experience, ensuring delivery aligns with corporate standards and brand expectation Work closely with internal stakeholders to maintain onboard service standards, ensure compliance with operational procedures, and identify priorities for ship improvements. Collaborate with the Head of Guest Experience, Group Head of Hotel Operations, Procurement, and the CXO to develop and implement the Guest Experience brand strategy in a way that is operationally deliverable onboard. Monitor onboard product delivery performance and ensure consistent compliance with agreed standards. Review guest feedback, surveys, analytics, and comment forms to identify improvement opportunities and implement corrective action plans. Support the development and implementation of new product and service enhancements across the fleet. Operational Performance Act as the primary point of contact for Hotel Directors and Guest Services Managers on all product and service-related matters. Monitor ship performance across guest satisfaction, onboard revenue, operational KPIs, and compliance measures. Produce monthly operational performance reports for the CXO and senior leadership team. Analyse onboard product delivery and revenue performance to ensure optimal execution across assigned vessels. Review operational dashboards and work collaboratively with onboard and shoreside teams to drive continuous improvement and operational excellence. Review daily operational logs to ensure smooth cruise operations and provide recommendations to onboard management teams. Audits, Projects & Ship Support Conduct regular ship visits to audit standards, support onboard teams, and ensure consistent product delivery. Coordinate Mystery Shopper audits and manage all follow-up actions and improvement initiatives. Support the planning and operational delivery of charter cruises in collaboration with the CXO. Develop project plans and recommendations for hotel refurbishment and enhancement projects. Manage weekly hotel snagging lists and work closely with Technical Officers to ensure all hotel equipment and facilities are maintained to required standards. Key Skills & Experience Previous cruise ship experience is preferred but not essential. Strong organisational, leadership, and problem-solving abilities. Excellent verbal and written communication skills in English. Proficient in Microsoft Office and onboard PMS systems such as Resco or equivalent. Ability to analyse operational performance and make data-driven decisions. Confident, accountable, proactive, and results-oriented approach. Flexible and willing to travel regularly, including working weekends as required. Committed to promoting a positive “can do, will do, with pleasure” service culture. Key Performance Indicators (KPIs) Onboard Revenue Margin (ONB REV) – performance-related bonus applicable Onboard & Shoreside Operational Cost Performance (OPEX) Onboard & Shoreside Guest Satisfaction / Net Promoter Score (NPS) Product Delivery Compliance & Brand Standards Mystery Shopper Audit Results Operational Improvement & Project Delivery Metrics benefits : 20 days holiday – increasing annually to 25 + bank holidays Access to Sage Benefits offering many retail, gym, cinema discounts as well as a GP and personal counselling and advice, wellbeing Employee of the month reward Company performance annual reward Ex UK Cruise after 6 months to enjoy 1 day for off for your birthday after 1 year Friendly, open office environment as well as hybrid working pattern Please notes: Must be able to travel internationally and drive due to travel requirements. ideally have a revenue and guest experience background

Product Delivery Manager (Guest Experience & Cruise Operations) Location: Hybrid – Purfleet, Essex (1–2 days in the office) Travel: Approximately 10 days per month onboard cruise ships (international travel) Salary: Competitive + Monthly Bonus Are you passionate about delivering exceptional customer experiences? Do you have experience within the cruise, travel or hospitality industry? If so, this could be the perfect opportunity for you. We're looking for a Product Delivery Manager to become the company's eyes and ears onboard our allocated cruise ships. You'll work closely with Hotel Directors, Guest Services Managers and operational teams to ensure every guest enjoys an outstanding onboard experience. Your role will involve travelling internationally to visit ships, reviewing guest feedback, complaints and satisfaction scores, identifying trends, and recommending improvements that enhance both the customer experience and operational performance. You'll monitor KPIs, support onboard management teams and help maintain consistently high service standards across all guest-facing departments. What we're looking for: • Previous experience within the cruise industry is highly desirable., • Candidates from travel, hospitality or customer experience backgrounds will also be considered., • Strong operational and problem-solving skills., • Excellent communication and stakeholder management., • Confident using Excel and analysing performance data., • Willingness to travel internationally on a regular basis. Benefits: • Competitive salary, • Monthly performance bonus, • 20 days holiday, increasing annually to 25 days, plus Bank Holidays, • Ex-UK cruise after 6 months, • Birthday off after 1 year's service, • Employee of the Month reward, • Annual company performance reward, • Sage Benefits including retail discounts, GP services, wellbeing support and more, • Hybrid working and a friendly, supportive team environment If you're ready for an exciting role where you can make a real impact on the guest experience, we'd love to hear from you

The Guest Services Manager will oversee the smooth running of the Front of House Department which includes but is not limited to Reception, Switchboard, Helpdesk and Events Coordination duties, with a key focus on the constant development of the service and a one-team approach with other service par

We are looking for an energetic and driven.We are looking for a reliable, organised and proactive.This is a hands-on role that is vital to the smooth operation of the hotel, ensuring deliveries are received efficiently, stock is accurately managed, and all back-of-house areas remain clean, safe and

It is essential that you demonstrate a commitment and ability to undertake the required qualification in early learning and childcare in line with SSSC requirements: NC in childhood practice at SCQF level 6 or SVQ Social Services (Children and Young People) at SCQF level 6 as stipulated in SSSC; or

West Lothian Council are committed to far reaching changes to the way we deliver our Education Services. Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements. This position requi

Must hold an SVQ in Social Services (Children & Young People) at SCQF Level 6 (or an alternative SSSC recognised equivalent qualification).

This position requires registration with the Scottish Social Services Council. For further information please contact Liz Notman, ELC Area Support Manager – e-mail:. West Lothian Council are committed to far reaching changes to the way we deliver our Education Services.

If you feel you have skills, experience, and confidence to help us continue to deliver these services, we would like to hear from you. Must hold an SVQ in Social Services (Children & Young People) at SCQF Level 6 (or an alternative SSSC recognised equivalent qualification).

Shifts are usually between 11am-2pm however longer shifts may be offered if necessary to meet service requirements. Although a qualification is not essential to apply for this post you should have relevant experience with children and/or young people and demonstrate a commitment and ability to under

We are seeking a friendly, motivated Pub Team Member to bring great energy and service to our restaurant and bar. As a key representative of our venue, you'll extend a warm welcome to guests and owners, take their orders, deliver tasty food and drinks, and create a hospitable atmosphere that encoura

We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. W

Previous experience in a fast food or customer service role is a plus but not required. Strong communication skills and a positive, guest-oriented attitude. You'll prepare and serve high-quality fish, chips, and other menu items, providing a warm and welcoming experience for our guests and owners, w

Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests. Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations. We're a team of doers, thinkers, and hospitality lovers, committed

Deliver safety briefings and ensure guests understand how to use equipment safely, following park guidelines. Assist guests with climbing walls, high ropes, archery, and other activities, offering tips and encouragement. Excellent communication skills and the ability to engage with guests of all age

For your welfare, our managers are fully trained in. We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond.

Our Site Director Stephen is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Great development opportunities - 65% of our current Managers joined us as Team Members. Roadchef is the only Motorway services provider to hold the Pl

Join our One Great Team here at Haven as a Grounds & Garden Team Member! Share your passion for gardening and grounds upkeep by creating stunning outdoor spaces, ensuring we make unforgettable experiences for our guests. Work with the team to maintain the park and grounds to the highest standard for

We also offer amazing food and drink deals all throughout the week whilst constantly trying new products such as guest ales and crafts to keep things fresh for our guests!. What’s most important is your ability to connect with the team and help create a positive experience for our guests. Offer fr

Whether you're mixing cocktails, pulling pints, or just chatting with guests, you'll play a key role in creating unforgettable experiences for our guests. Warmly greet guests, take drinks orders and ensure a positive experience. Collaborate with the team to ensure smooth operation and excellent cust

Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. Work with our Maintenance Ma

Work collaboratively with the team to meet service times and delight every guest. Experience in fast food, hospitality, or customer service is great-but not essential as training is provided. Friendly, team-focused and eager to provide great service.

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.

Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training. Join our One Great Team here at Haven as a Guest Experience Team Member, where you'll be the heart and soul of ou

Mayflower Care Home is set across three dedicated floors, each tailored to residents individual needs.The ground floor supports general nursing needs and people living with later-stage dementia.The second floor provides enhanced support for residents who may experience more challenging behaviours, i

Alongside the Maintenance Team Supervisor you will be a fundamental part of the smooth running of the guest journey from the moment each guest arrives. As part of our supportive team, you will develop and grow into delivering a great service within the Maintenance department. By working together wit

You will also support laundry services, helping to ensure personal belongings are handled with care and returned correctly.

Work collaboratively with the team to meet service times and delight every guest. Friendly, team-focused and eager to provide great service. Comfortable with food prep, working in a kitchen, and maintaining great customer service in a busy setting.

Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents.

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

Warehouse Operative - CHESSINGTON.Full-Time, Temporary to Permanent.Our client is a well-established flooring company based in Chessington, supplying high-quality flooring products to customers across the UK.Due to continued growth, they are seeking a reliable and hardworking Warehouse Operative to

Employee of the Month' rewards and Long Service Awards'.

Warehouse Operative (Forklift Driver).Location: RochesterSalary: circa £33,000Hours: Monday to Friday, 08:30 – 17:00.We’re working with a fast-growing manufacturing business looking to add to their warehouse team.This is a hands-on warehouse role, not just a forklift position.You’ll be involv

Employee of the Month' rewards and Long Service Awards'.

Zentar Healthcare is recruiting experienced Mental Health Support Workers for flexible agency shifts across CORNWALL.This is a great opportunity for experienced Support Workers looking for flexible work, weekly pay, and ongoing opportunities with an established healthcare staffing provider.We are lo

To join us as a Laundry Assistant you'll need a personable approach, good practical skills and determination to provide an exceptional laundry service.

Our client, based on the outskirts of Kirkby Lonsdale, is currently recruiting.Working as part of a busy team, you will undertake a variety of warehouse duties, including:.Loading and unloading deliveries.Labelling and preparing goods for dispatch.Maintaining a clean and safe working environment.Gen

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important.The variety of

Forklift Driver - Temporary Role.Our client is seeking an experienced.Goods in and delivery handling.Order picking by hand and forklift.Valid Reach Forklift Licence (essential).Warehouse/manufacturing experience preferred.Reliable, positive team player.Interested? Submit your CV to apply.Adecco acts

We are recruiting Support Workers to provide high-quality, person-centred care and support to children with complex needs, including autism, learning disabilities, mental health needs, and behaviours that may challenge.Locations: Bristol, Cornwall, South Gloucestershire & Devon.Flexible opportun

Job Description: Job Title: Temporary Warehouse Operative (Late Shift) Immediate Start Location: Fareham Pay: £12.Hours: Monday to Friday, 2:00pm 10:00pm Contract: Full-time, Temporary (with potential to become permanent) Hours per week: 37.Join a Great Team! We're urgently looking for

Join our team as a Bank Care Assistant and help residents live with comfort, dignity, and joy.Outstanding career development with funded training (up to QCF Level 5).Refer-a-Friend bonus up to £1,000*.Administer and record medication.Assist with daily living activities.Promote dignity, independence

Building and maintaining warm, trusting relationships with service users is essential.

Position Title: Experienced Autism Support worker.Hours Per Week:Part Time with opportunity for an increase in hours for suitable candidates.Interviews being held : July 2026.You will be supporting a young man who lives at home with his mother and has several complex medical conditions.He has left s

You will be based across our services in Bromley.

Driver Essential (Full clean UK licence, 25+ for insurance purposes).Love the beach, fresh air and getting out and about? Turn that into a rewarding career.If you enjoy being active, spending time in the community and making someones day brighter, this could be the perfect role for you.As a Support

As a Senior Support Worker, you will play a key role in supporting the Registered Manager with the day-to-day running of the home while leading by example and providing guidance to the staff team.