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Catering and Hospitality Operations Manager Contract: Professional Services, Production & Technology Location: Luton, LU1 3PG Hours of work: 40 (Monday - Friday) Contract Type: Permanent We are seeking an exceptional Operations Manager to lead the food and hospitality operation at a high-profile client site. This hands-on position oversees a Unity coffee bar, staff restaurant, hospitality services, and an outdoor BBQ area. The role requires a highly visible operator who is confident engaging with high-profile guests and senior stakeholders. Job Description We are looking for someone who can take full ownership of the site’s food operation, working closely with a Supervisor and Head Chef to ensure consistently high standards across service, presentation, compliance, and commercial performance. Key Responsibilities • Oversee daily operations across the coffee bar, staff restaurant, hospitality services, and BBQ area., • Manage and support the Supervisor and Head Chef, ensuring smooth coordination between front and back of house., • Maintain consistent food quality, service standards, and presentation across all service points., • Monitor financial performance including cost control, stock management, waste, and P&L accuracy., • Handle guest interactions, including escalated queries or complaints, ensuring swift and professional resolution., • Implement and maintain operating standards through audits, performance reviews, and guest feedback., • Ensure full compliance with food safety, hygiene, health & safety, and site property standards., • Coordinate and support project-based work such as menu changes, refurbishments, or new service initiatives., • Work closely with stakeholders at all levels to communicate operational updates and align on service expectations. Professional and Personal Competencies/Qualifications • Proven experience in premium, food-led hospitality (contract catering, fine dining, boutique hotels, or similar)., • Experience managing senior stakeholders and high-profile guests., • Project management experience (preferred)., • Background in contract catering (preferred)., • Ability to work at pace, adapt quickly, and remain resilient in a high-profile operational environment., • Exceptional attention to detail across service, operations, and financial accuracy., • Strong communication skills, able to manage sensitive situations and turn feedback into improvements., • Confident team manager with experience coordinating both front and back of house operations The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

TITLE: Aviation Security Trainer REPORTS TO: Aviation Security Training Manager LOCATION: Training Team Office at Terminal JOB PURPOSE SUMMARY: As an Aviation Security Trainer, you will be responsible for the delivery of all training objectives and session plans for the full range of Aviation Security courses in line with the current industry syllabuses, ensuring you maintain sector leading standards across all areas. You will be required to work both alone and as part of a team of driven trainers. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: • Delivering a range of Security Courses including GSAT, GSO and GSS effectively and professionally, • Delivering additional Training Courses as required by the company, • Liaise with and deliver Training to LLA and 3rd party contractors, • Monitor progress, providing feedback and adjustments to trainees as needed, • Overseeing DNXCT’s, CBT and TIP performance data, • Support On the Job Training and conduct procedural assessments, • Maintaining accurate records of all trainees / officers, • Completing and issuing certificates, ensuring accuracy, • Deliver coaching and support sessions to trainees / officers, • Carry out Covert and Overt Tests in accordance with company requirements, • Support with operational assistance requests, • Supporting Recruitment Events, • Attending Training and Standardisation meetings, • Maintaining CPD, • Carry out all additional responsibilities requested by the Training and Compliance Department to meet requirements, • Contribute to delivering a great guest experience by performing your role with accuracy and efficiency. Recognising that every task whether guest facing or behind the scenes contributes to supporting the company’s overall LLA Way Strategy and service standards., • Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community. KNOWLEDGE, SKILLS & EXPERIENCE: Essential • Certified Instructor Number (CIN) holding training accreditation, • Level 3 Award in Education accreditation, PTLLS (Preparing to Teach in the Lifelong Learning Sector) or equivalent, • RFX qualification, • GSO & GSS qualifications, • Knowledge and experience of the Aviation Security Industry and DfT / CAA legislation from working in positions within airports and having held other roles, • Highly effective organisational skills, • Must be proficient in Microsoft PowerPoint, Word and Excel, • A strong effective ‘team-player’ who works collaboratively with their peers, • A passion to deliver great training, • Adaptable to a fast-changing industry, • Full 5-year background checks, • Criminal record checks, • CTC check, • Right to work in the UK Desirable • ASM qualification o GSS – Initial and recurrent o ASM – Initial and recurrent o IFS – Initial and recurrent o GSAT

TITLE: Motor Transport Technician (12 Month FTC) DEPARTMENT: Motor Transport (TSD) REPORTING TO: Motor Transport Supervisor WORK PATTERNS: Monday to Friday JOB PURPOSE SUMMARY: Support the inspection, maintenance, condition reporting, diagnosis and repair of a varied fleet of vehicles and equipment including cars, vans, buses, and trucks, ensuring all vehicles are safe, legal, and reliable for operation, providing both scheduled planned maintenance and defect repairs. The Technician will be expected to work to a high standard and demonstrate technical competence through a minimum of a Level 2 qualification in Vehicle Maintenance Repair, or equivalent. Work hours: 37 hours per week, working Monday to Thursday 08:30-16:30 and Friday 08:30-16:00. KNOWLEDGE, SKILLS, EXPERIENCE AND QUALIFICATIONS: • Be able to inspect, service, maintain and repair a varied fleet of vehicles and equipment., • Minimum Level II Technician with a background of vehicle servicing., • Current full UK driving licence., • Current LGV/PCV driving licence would be desirable but is not essential., • Diagnostic experience is desirable but not essential., • Candidates must have a 5-year checkable work history., • Candidates must be able to demonstrate knowledge and skill level at interview., • Contribute to delivering great guest experience by performing your role with accuracy and efficiency. Recognising that every task, whether guest facing or behind the scenes, contributes to supporting the company’s overall LLA Way Strategy and service standards., • Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: • Inspect and test vehicles and plant to LLA’s standards and criteria, in accordance with relevant legislation as directed by the Workshop Supervisor., • Diagnose faults and repairs relating to all vehicles and plant including that necessary to pass MOT Tests and provide condition and maintenance reports., • Identify and report all potential faults or non-compliance effecting operational and roadworthiness, notifying supervision accordingly., • Service and repair vehicles and plant using appropriate equipment and other resources in a proper and safe manner in accordance with LLAOL’s safe systems of work, • Interpret and implement technical service data and manufacturer’s instructions., • Complete job cards, utilising a Computerised Asset Management System and manual systems as applicable., • Conduct off site inspections, roadside assistance and recovery of defective or damaged vehicles, using suitable equipment. Complete and verify all documentation as defined within the Motor Transport operational policies and procedures., • Recommend improvements or modification that may be considered necessary to improve the vehicles economic and safe operation. PERSON SPECIFICATION: We are looking for a positive, proactive individual with strong problem-solving and organisational skills. You will be able to work independently and as part of a team, communicate effectively with colleagues and stakeholders, and maintain a customer-focused approach while delivering high standards of service. You should be adaptable, willing to learn new skills, and committed to achieving KPI targets, while working within a small team. • Must be well organised and able to work methodically within defined processes, • Excellent attention to detail., • Have a good understanding of current Health, Safety and Environmental legislation, including the use and storage of various COSHH chemicals., • Work well independently and as part of a team. The nature of the operation demands an adaptable person willing to learn and take on unfamiliar tasks working on a varied fleet, as well as being keen to assist in the development of both the department and operation as a whole. This job description is intended to give an appreciation of the role and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific task and objectives will be agreed on an on-going basis. The post holder will be required at all times to perform any other reasonable tasks, as requested by the Line Manager in order to meet the operational needs of the business.

Strong knowledge of reservations systems, guest service standards, and sales techniques. Proven leadership experience in front office or hospitality operations. Through curiosity and bold thinking, the Front Office Manager challenges the ordinary, elevates standards, and drives commercial growth.

The Senior Procurement Business Partner - Airport Operations. You will lead on activities across FM, cleaning, waste, security services, safety-critical systems and wider operational contracts. You'll act as a trusted partner to operational, engineering, and safety teams, balancing commercial rigour with the realities of a 24/7 operational environment. Client Details London Luton Airport, one of the UK's fastest-growing airports, during an exciting period of transformation and innovation. This is a great opportunity to make a real impact. Description As a Senior Procurement Business Partner- Airport Operations, you will lead procurement activity across core airport operations, supporting the sourcing and management of services and systems that underpin passenger safety, guest experience and operational continuity. It spans the full procurement lifecycle, with accountability for commercial delivery, supplier performance and stakeholder engagement across ELT and SLT levels. Responsibilities Lead end-to-end procurement activity: market engagement, sourcing strategy, tendering, evaluation, contracting and supplier management Partner with operational and service leaders to identify needs, build sourcing strategies and deliver procurement plans. Procure and manage airside and landside services critical to safe and efficient operations. Support sourcing of regulated services such as terminal security, ground handling and emergency operations. Lead projects involving innovation and automation (e.g. self-service baggage or biometric security systems). Develop and maintain the procurement pipeline for airport operations, aligned to risk, resilience and efficiency goals. Lead supplier negotiations, contract award and the setup of performance-based contract frameworks. Analyse operational performance data to inform sourcing decisions and contract renewals. Deliver detailed reporting on procurement progress, commercial performance and supplier KPIs. Ensure contractual compliance, risk management and continuous improvement in supplier performance. Build strong relationships with ELT/SLT to align procurement strategies with organisational goals.Provide commercial support and spend insights to head office functions. Profile A successful Senior Procurement Partner - Managing all end to end procurement's for airport operations should have: Procurement experience within FM, cleaning, facilities, soft/hard services, or operational categories. Experience in sourcing operational services within aviation, transport, logistics, or critical infrastructure. Demonstrated ability to manage end-to-end procurement and supplier relationships in complex environments. Strong knowledge of contract performance management and service-based KPIs. Skilled in managing full procurement lifecycle and delivering business value through supplier engagement. Strong stakeholder management skills with the ability to influence at ELT/SLT level. Strategic thinking with commercial acumen and strong negotiation capability. Ideally MCIPS qualified. Job Offer Competitive salary c£70k Basic + Bonus + Package (circa 90K) per annum. An opportunity to make an impact and help sharp the role whilst managing a small team Based in Luton, offering a convenient location for work-life balance.- Hybrid A role where you can see the real‑world impact of your decisions across a major UK airport. Opportunity to influence critical operational services and drive long‑term improvements. A supportive procurement team that values innovation, collaboration and professional development. Chance to contribute to the optimisation of airport operations as they growLondon Luton Airport (LLA) is undergoing a major expansion, approved in April 2025, to increase capacity from 19 million to 32 million passengers annually by 2043. Key developments include a new second terminal, improved transport links, and an estimated creation of 11,000 jobs, driven by growing airline demand. If you are ready to advance your career in procurement and make a meaningful impact, be part of a fantastic team where you can help shape the role we encourage you to apply today

In this role, you will manage food service operations and lead the F&B team to deliver exceptional guest experiences. The ideal candidate will have supervisory experience in hospitality, strong leadership skills, and a commitment to maintaining high standards of hygiene and service.

To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times. As part of the Hilton Worldwide brand, we want to be the first choice for guests and team members alike. To follow the company standards and procedures for guest arrivals and departures.

A leading hospitality group in Greater London is seeking a Runner to support seamless service between the kitchen and front-of-house teams.

A reputable restaurant in the North East of England is seeking a Cashier to provide exceptional service as part of their FAB team. Responsibilities include greeting guests, managing the customer wait line, processing payments, and maintaining cleanliness in the dining area.

As the successful member of our team you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team.

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A luxury hotel chain in Greater London is seeking a Guest Services Officer - Telephone Operator to provide excellent service to guests. Responsibilities include assisting in the Guest Services Centre to ensure smooth operations. The ideal candidate will be service-oriented, possess good communicatio

The ideal candidate will have over 2 years of relevant experience and a passion for customer service. Responsibilities include managing a team to enhance the guest experience, conducting training sessions, and ensuring operational excellence.

A hospitality company in London is seeking a reliable cashier to handle cash and guest transactions. The successful candidate will manage point-of-sale operations while delivering exceptional customer service in a dynamic environment.

The ideal candidate should have a passion for food and excellent customer service skills.

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. This role reports directly to the Guest Service Manager. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Ser

Rapport Guest Services is a multi‑award‑winning company, delivering front- and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner. Give immedia

An independent restaurant group in Greater London is seeking a Supervisor to lead floor operations, ensuring high-quality service and guest experience. In this position, you will coach and motivate the team during service, handle guest issues promptly, and support operational tasks like opening, clo

A leading valet service provider in the Greater London area is seeking a Valet Attendant to ensure a professional valet experience for hotel guests. Responsibilities include greeting guests, parking vehicles safely, and maintaining operational flow. Ideal candidates possess strong customer service s

As a guest service professional, you will greet guests warmly, explain menu items, and verify identification for alcohol service. The role offers opportunities for professional development and various benefits, including competitive salary, healthcare, and discounts on services, all within an inclus

The candidate will maintain front office procedures, assist with check-ins and check-outs, and manage guest accounts while delivering outstanding service. A leading hotel in Edinburgh is seeking a Front Desk Agent who is passionate about guest service and has 1-2 years of experience in a hotel envir

A well-known pub group in Greater London is seeking an Assistant Manager to join their vibrant team.You will support the General Manager in the daily operations of the pub, ensuring exceptional experiences for all customers.The ideal candidate will demonstrate strong leadership and communication ski

A prestigious luxury hotel in Greater London seeks a dedicated individual to enhance the guest arrival and departure experience.

Taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues. The Food & Beverage team, in either the Restaurant, Bar, Room Service or Conference and Banqueting. We know it takes hundreds of jobs

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You will inspire a team focused on delivering exceptional guest experiences, with inclusive work culture and numerous benefits including bonuses and meal discounts.

A leading burger restaurant in Park Central is searching for an Assistant Manager to lead teams and enhance customer satisfaction.This managerial role involves ensuring smooth shift operations, driving sales, and coaching staff to meet performance targets while maintaining high food safety standards

The ideal candidate should have over 2 years of relevant experience, showcasing strong customer service skills and the ability to thrive in high-pressure environments. A hospitality company in West London seeks a dynamic Floor Manager to oversee food and beverage operations and maintain service exce

Taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues. The Food & Beverage team, in either the Restaurant, Bar, Room Service or Conference and Banqueting. We know it takes hundreds of jobs

A luxury hotel brand in Greater London is seeking a Chef de Rang to oversee the breakfast service at Mauro Colagreco Restaurants. The role focuses on providing exceptional guest experiences, leading a station, and ensuring effective communication between the kitchen and dining staff. Ideal applicant

Additional perks include 24 days of annual leave, health services, and a pension plan. A hospitality service provider in London is seeking a proactive Concierge to join their team. The role involves delivering outstanding customer service, greeting residents, addressing maintenance issues, and ensur

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner. Working alongside a

The ideal candidate will support management in daily operations, deliver exceptional guest service, and maintain high standards across the pub. Responsibilities include leading the team, ensuring compliance with safety standards, and handling guest queries.

Responsibilities include maintaining guest rooms to high standards and delivering exceptional service. A leading hotel chain in the United Kingdom is seeking a committed housekeeping team member to ensure impeccable standards of cleanliness and guest comfort.

Informs guests about formalities, any special conditions relating to their stay and the services available. Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them. Carries out all operations concerning guests arrival and departur

This role involves managing guest queries, up-selling hotel services, and ensuring a memorable guest experience. A leading hospitality company in the United Kingdom is seeking a Guest Service Agent to provide exceptional service from check-in to check-out. Ideal candidates have strong customer servi

You will ensure cleanliness and perform essential health and safety checks while providing exceptional guest service. The role requires interaction with guests to enhance their experience. This position offers competitive pay and numerous benefits, including discounts on wellness services and produc

The role involves greeting guests, setting up event spaces, serving food and drinks, and ensuring a positive experience.

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Customer Service: Greeting guests, presenting menus, explaining daily specials, and answering questions regarding ingredients or allergies.

A luxury spa and hotel in Greater London is seeking a Spa Attendant to maintain cleanliness and provide exceptional guest service in the spa and fitness center. The successful candidate will perform various cleaning duties, orient guests, and ensure adherence to health and safety standards.

A catering company in Greater London is seeking a dedicated Porter to ensure smooth operations on a full-time basis.The role involves maintaining cleanliness in public areas, assisting staff setups, and managing certain reception duties.Successful candidates should exhibit strong customer care, adap

The role involves greeting guests, taking orders, and maintaining the bar area's cleanliness.

Responsibilities will include handling guest requests, checking in late arrivals, maintaining room standards, and conducting health and safety checks. A renowned hospitality group located in Greater London is seeking a Night Porter to ensure the safety and comfort of guests at their pub and hotel. T

A hospitality firm in Central London is seeking a Host to warmly welcome members and guests, manage booking systems, and support the floor team. This role requires 2-3 years of experience, a passion for customer service, and the ability to thrive in a busy environment.

You will be responsible for welcoming guests, taking orders, and ensuring a memorable experience. Ideal candidates are passionate about service, thrive in busy environments, and are eager to grow within an award-winning company.

Flexibility and reliability are key for delivering top-notch service. The ideal candidate will have strong interpersonal skills and a passion for serving guests with excellence.