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Contact / Call Centre Manager Esholt, West Yorkshire, BD17 7RH Salary up to £45k per annum (5 days / 40 hours per week Monday to Friday 9am – 5:30pm) Bayfields Opticians & Audiologists have an exciting opportunity for a Contact / Call Centre Manager to lead our central appointment bookings team at our Head Office in Esholt (BD17 7RH). This is a pivotal role focused optimising appointment bookings, driving client engagement, and delivering an exceptional experience to clients. What You’ll Be Doing As our Contact / Call Centre Manager, you will: • Lead and coach a high-performing team to meet KPIs through regular performance reviews and data dashboards., • Use real-time and historical data to forecast demand, identify booking gaps, and implement targeted campaigns to fill diaries., • Continuously improve recall and reminder processes using A/B testing and performance metrics., • Collaborate with Marketing to align messaging and campaigns with brand and business goals., • Proven experience in a call centre manager role, • Ability to translate data into actionable insights, • Excellent leadership, coaching, and mentoring skills, • Experience with A/B testing and performance analysis, • Proficiency in Excel, Word, and CRM administration (preferred), • Call volume and appointment booking rates, • Recall and reactivation success rates, • Client retention and rebooking rates We’re proud to be an independent national business that values local relationships and personal choice. We offer: • 5 weeks’ holiday (plus bank holidays), • An extra day off for your birthday, • Company pension scheme, • Cycle to work scheme, • Simply Health membership, • Staff discounts (including a £350 annual voucher for glasses or sunglasses), • Friends and family discounts on eye and hearing care We are unable to accept previous applications. Ready to lead a team that’s passionate about delivering obsessively great service? Apply now and help us shape the future of client communications at Bayfields Opticians & Audiologists.

Minimum of 10 years’ experience of working in a communications agency. Using your experience from working at a communications agency, we expect you to apply your aptitude for learning to every situation - using your organisation and creative skills, a proactive can-do attitude and a strong sense o

Work with the UK and Europe Head of Marketing and Newmarks VP of Public Relations and Corporate Communications to develop strategic UK and EU communications plans \n\n\n~ Establish close relationships with business teams, able to influence senior stakeholders and advise on communication strategi. As

We are looking to hire a full time Head of Marketing Communications to support and lead our communications business – making it perfect for someone who has a growth mindset to learn and apply to new challenges. Job Description | Head of Marketing Communications. We work with some o

Work with the UK and Europe Head of Marketing and Newmarks VP of Public Relations and Corporate Communications to develop strategic UK and EU communications plans \n\n\n~ Establish close relationships with business teams, able to influence senior stakeholders and advise on communication strategi. As

This is a rare opportunity to shape the public profile of one of the UK’s most remarkable museums, where motorsport, aviation, engineering, and social history intersect to tell powerful stories of human innovation. Head of PR, Marketing & Communications. Our client is seeking a strategic, crea

You will report into a senior internal communications manager and be based in our Central London office with the expectation of being onsite 2-3 days per week on average. We are seeking a Senior Internal Communications Executive to join our Group internal communications function. Community managemen

As of March 31, 2025, Newmark and its business partners together operated from 165 offices with approximately 8,100 professionals across four continents. Head of Communications and Content. Nasdaq: NMRK), together with its subsidiaries (Newmark), is a world leader in commercial real estate, seamless

Head of Fundraising and Communications. It will be the first Youth Zone in Yorkshire, part of a phenomenal network of national Youth Zones changing lives across the UK. Are you a fundraising leader who wants to play a key role in shaping the future of young people across Barnsley?.

Head of Marketing and Communications: Lead the Future of Education in London. Are you a strategic and creative leader ready to shape the narrative for a growing family of distinctive, academically ambitious independent schools? We are seeking a dynamic Head of Marketing and Communications to drive b

As Head of Communications for the UK & Ireland, you will lead all strategic and operational communications activities across external media and internal channels. This is a pivotal leadership role requiring a confident and experienced communications professional with a strong understanding of the GS

Lead the scientific setup of new account teams, embedding robust ways-of-working and representing the team during client pitches. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific excha

Head of Social Media Performance Marketing Agency Outskirts of Leeds - Hybrid Were excited to share that we are working exclusively with a fast growing agency in Yorkshire who due to growth, are now looking for a Head of Social Media to drive the business forward. As Head of Social Media , y

As Head of Communications for the UK & Ireland, you will lead all strategic and operational communications activities across external media and internal channels. This is a pivotal leadership role requiring a confident and experienced communications professional with a strong understanding of th

Head of Social Media Performance Marketing Agency Outskirts of Leeds - Hybrid Were excited to share that we are working exclusively with a fast growing agency in Yorkshire who due to growth, are now looking for a Head of Social Media to drive the business forward. As Head of Social Media , y

Head of Marketing and Communications: Lead the Future of Education in London Are you a strategic and creative leader ready to shape the narrative for a growing family of distinctive, academically ambitious independent schools? We are seeking a dynamic Head of Marketing and Communications to drive

Strategic Communications Manager Birmingham City Centre - Hybrid working Permanent Vacancy A dynamic regional promotion agency is seeking a proactive and strategic communications professional to lead high-impact campaigns that elevate the profile of the region on a national and international s

Head of Marketing and Communications: Lead the Future of Education in London Are you a strategic and creative leader ready to shape the narrative for a growing family of distinctive, academically ambitious independent schools? We are seeking a dynamic Head of Marketing and Communications to drive

Strategic Communications Manager Birmingham City Centre - Hybrid working Permanent Vacancy A dynamic regional promotion agency is seeking a proactive and strategic communications professional to lead high-impact campaigns that elevate the profile of the region on a national and international s

Head of Marketing and Communications: Lead the Future of Education in London. Are you a strategic and creative leader ready to shape the narrative for a growing family of distinctive, academically ambitious independent schools? We are seeking a dynamic Head of Marketing and Communications to drive b

As Head of Communications for the UK & Ireland, you will lead all strategic and operational communications activities across external media and internal channels. This is a pivotal leadership role requiring a confident and experienced communications professional with a strong understanding of the GS

Head of Marketing and Communications: Lead the Future of Education in London Are you a strategic and creative leader ready to shape the narrative for a growing family of distinctive, academically ambitious independent schools? We are seeking a dynamic Head of Marketing and Communications to drive

Head of Marketing Communications to support and lead. Job Description | Head of Marketing Communications. Minimum of 10 years’ experience of working in a communications agency.

Head of Marketing and Communications: Lead the Future of Education in London Are you a strategic and creative leader ready to shape the narrative for a growing family of distinctive, academically ambitious independent schools? We are seeking a dynamic Head of Marketing and Communications to drive

Head of Social Media Performance Marketing Agency Outskirts of Leeds - Hybrid Were excited to share that we are working exclusively with a fast growing agency in Yorkshire who due to growth, are now looking for a Head of Social Media to drive the business forward. As Head of Social Media , y

Head of Marketing and Communications: Lead the Future of Education in London Are you a strategic and creative leader ready to shape the narrative for a growing family of distinctive, academically ambitious independent schools? We are seeking a dynamic Head of Marketing and Communications to drive

As Head of Communications for the UK & Ireland, you will lead all strategic and operational communications activities across external media and internal channels. This is a pivotal leadership role requiring a confident and experienced communications professional with a strong understanding of the GS

Head of Marketing and Communications: Lead the Future of Education in London. We are a family of independent schools, part of a wider family of educational institutions, offering a contemporary vision: a model that focuses on smaller schools for bigger thinking. Are you a strategic and creative lead

Using your experience from working at a communications agency, we expect you to apply your aptitude for learning to every situation - using your organisation and creative skills, a proactive can-do attitude and a strong sense of accountability as an essential part of our team. Job Description |

Head of Marketing and Communications: Lead the Future of Education in London. Are you a strategic and creative leader ready to shape the narrative for a growing family of distinctive, academically ambitious independent schools? We are seeking a dynamic Head of Marketing and Communications to drive b

Were looking for an experienced and forward-thinking Head of Social, PR and Brand Communications to lead our brand-driving activity and shape how we show up across social media, PR and earned channels. UKs leading holiday letting agencies, representing over 15,000 properties on behalf of more than 1

Head of Marketing and Communications: Lead the Future of Education in LondonAre you a strategic and creative leader ready to shape the narrative for a growing family of distinctive, academically ambitious independent schools? We are seeking a

Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Head of Systems Development to ensure the systems estate operates efficiently and securely to help deliver the digital transformation strategy. Social Events Summer and End of Year parties etc. Whoever

As Head of Communications for the UK & Ireland, you will lead all strategic and operational communications activities across external media and internal channels. This is a pivotal leadership role requiring a confident and experienced communications professional with a strong understanding of the GS

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their communit

Responsible for leading communications strategy and execution for a portfolio of high-profile corporate partners across multiple racing series and global events. Reports to the Director of Corporate Communications. Lead media and communications activity across Formula 1, IndyCar, WEC, and esports.

Report to the Head of Internal Communications and collaborate with Head of Corporate Affairs & Marketing, Director of Communications, and wider leadership team to ensure holistic, integrated approach to communicating about the portfolio. Collaborate with Corporate Development, Head of EPO, Head of I

We have an exciting new opportunity to join us as our Head of Communications and be a driving force in making that shift by creatively leading strategic communications and campaigns. If you have any queries about this role, would like to have a conversation before formally applying, or if you have a

Strategic Thinking: Work with the UK and Europe Head of Marketing and Newmark’s VP of Public Relations and Corporate Communications to develop strategic UK and EU communications plans. As Head of Communications and Content, you will shape and deliver high-impact communications strategies and campa

Head of Marketing and Communications. Please note: Applicants should be able to work on-site in our Bermondsey offices at least three days per week and bring most of the experience and skills we are seeking. Lead, coach and develop a small marketing and communications team, growing it as necessary.

As our Head of Fundraising & Communications, you’ll lead a dynamic team to develop and deliver a powerful fundraising strategy that expands and diversifies our income streams. The Head of Fundraising & Comms will deliver and lead on the implementation of our Fundraising Strategy with operational s

Head of Network Operations (NOC) to lead our network operations team and ensure our broadband network runs smoothly, securely, and efficiently. Shape the future of our network operations strategy, overseeing upgrades, expansions, and security measures. You have a strong understanding of network tech

A global financial services provider is seeking a Head of Corporate Communications to implement the global communications strategy. Ability to think differently, with creative flair, to influence internal understanding of the importance of communications and brand. Lead a team and implement a commun

Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Head of Systems Development to ensure the systems estate operates efficiently and securely to help deliver the digital transformation strategy. Whoever you are, wherever you are and whatever you do onli

Reporting to the Director and forming part of the Senior Management Team, the Head of Marketing and Communications is a full time position which manages and is supported by a full-time Marketing Manager and a full-time Design and Communications Officer, with freelance support on press/PR and design

Strong understanding of RF telecommunications technology, including software, electronics, ASICs, and FPGA. Head of Communications Systems Engineering. Join a world leader in delivering advanced space sensors, satellite communications technology, and supporting exploration and space operations missi

Responsible for leading communications strategy and execution for a portfolio of high-profile corporate partners across multiple racing series and global events. Reports to the Director of Corporate Communications. Assist in risk management and issue handling related to partner communications.

Head of Network Operations (NOC) to lead our network operations team and ensure our broadband network runs smoothly, securely, and efficiently. Whoever you are, wherever you are and whatever you do online our customers are at the heart of everything we do. Take charge of incident management to minim