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You'll be the driving force behind delivering customer-focused strategies, ensuring we stand out and shine as an organisation that goes above and beyond to deliver exceptional customer experience across every part of our services. First impressions count,

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. Head of Customer Experience - (26345). Connecting customer experience to create real change, you will ensure our homes and s

Head of Retail & Customer Insights. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

Were excited to be recruiting a Head of Supporter Insight and Experience to lead WWF-UKs understanding of its supporters and ensure that insight is consistently used to shape strategy, journeys. Head of Supporter Insight & Experience.

Head of Franchising (Global Experience). Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client’s global fr

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. Design frictionless customer journeys, connecting onboarding, adoption, and refresh into one

We are searching for an outgoing, proactive, Head of Customer Service Operations who cares passionately about the experience that our customers receive. This position reports into the Customer Love Director and is one of the most important roles in the Customer Love Leadership Team. Manage and take

As Head of Customer Success, you will take the lead in being the voice of our customer base. Strong experience of working from small all the way up to enterprise size customer bases. Experience of managing a small Customer Success or Account Management team.

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

We are looking for a Head of Customer Success to play a pivotal role in shaping how Definely delivers value to customers as the business continues to scale. Define and own customer health frameworks, success metrics, and reporting, creating a single source of truth for customer risk and opportunity.

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

This full-time role involves supporting the Boutique Manager in customer experience, team leadership, and achieving sales targets. Ideal candidates should have retail management experience, strong communication skills, and a passion for luxury.

You will manage the full customer experience and be part of a team committed to excellence. A luxury brand is seeking talent for a Customer Services role based in Fernhurst. As a Brand Ambassador, you will enhance the customer journey through effective communication and relationship building.

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Own and implement the Customer Success strategy, building scalable playbooks and frameworks.

A leading digital health company in the UK is seeking a Head of Patient Experience to enhance patient interactions across platforms. This role requires a strong leader with over 7 years of experience in healthcare operations, including a minimum of 3 years in a leadership position. This position off

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. B2B SaaS Customer Success, Account Management, or similar roles. Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR).

The ideal candidate will have significant experience in design leadership roles such as Head of Design or Digital Creative Director, along with a strong customer-centric mindset. A leading banking institution in Greater London is seeking a digital design leader to oversee design programmes and impro

In depth experience of supporting tenants or customers to overcome a range of sensitive, challenging, and complex scenarios. Temporary Head of Tenant Experience. Knowledge and understanding of strategy, complaints, regulatory frameworks, and customer experience practices communications.

Head of Retail & Customer Insights. Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the.

The position offers a unique opportunity to shape a best-in-class retail experience within an ethical and collaborative environment. A luxury accessories brand is seeking a Head of Retail to lead their physical retail expansion. This role requires over 10 years of retail leadership experience in lux

In this pivotal role, you will shape the end-to-end digital experience, balancing core capabilities with market-specific needs.

A key part of the role will be advancing the agency’s use of emerging AI tools and workflows to enhance creative ideation, content development, design and audience experiences. Head of Creative / Executive Creative Director. We’re looking for an exceptional creative leader to shape bold, insight

We are seeking an experienced, highly motivated and customer focused sales manager to lead and develop a team that are tasked with retaining and growing a dedicated set of customer accounts. Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain s

Head/Director of Existing Customer Strategy. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business.

We are currently working on behalf of a well-established housing provider to recruit a Head of Customer Service on a permanent basis. Responsibilities of the Head of Customer Service include:. Requirements of the Head of Customer Service include:.

I'm working with a high-growth business to secure their Head of Customer Insight & Activation to lead a major shift towards a truly customer-centric growth model. Head of Customer Insight & Activation. Strong experience influencing senior stakeholders and leading cross-functional changeDeep understa

A well-established housing provider in the UK is seeking a Head of Customer Service to lead customer services and community engagement. This permanent position, home-based with occasional travel, offers a competitive salary of £85,000 plus a £4,000 car allowance. The ideal candidate will have sign

A fintech company in London is seeking a Customer Support Lead to build and manage a high-performing customer support function. Ideal candidates have experience in fast-paced startups, a data-driven mindset, and a collaborative spirit. The position offers competitive salary and benefits including sh

The Head of Brand Experience & Market Engagement owns how Vortexa shows up across our most important markets — through events, experiences, analyst engagement, and media relationships. Proven track record of turning events and experiences into commercial outcomes. Own Vortexa’s global events str

Oversee the Voice of the Customer programme – managing NPS, customer satisfaction targets and customer experience roadmaps. Lead Customer Insight Strategy overseeing segmentation, customer journey planning, insight generation and pre-flight evaluation of go-to-market plans. Strong grasp of insight

We’re hiring a Head of Customer Experience. Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. It's a product of an age of oil and gas, riddled with markups and middlemen.

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. The ideal candidate will have experience in customer-facing technical roles, strong technical fluency in APIs, and capability in leading cross-functional tea

A fast-growing InsurTech start-up in Greater London is seeking a Customer Success Manager to lead their Customer Success function. The successful candidate will combine strategic relationship management with technical expertise, guiding clients to maximize the value of the SaaS platform. This positi

Organisation Management: Work in collaboration with related Head Office departments for regular reporting of commercial performance, evolution of the competitive landscape, market intelligence, plans for capacity amendments, development of new tools and of new product features. Define and submit rev

A leading utilities provider located in Greater London is searching for a Head of Product to drive the digital customer experience. The ideal candidate will have extensive experience in improving high-adoption consumer products and strong A/B testing skills. This role involves transforming the digit

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The role combine

A prominent restaurant group in Central London is seeking a Head of Reservations & Guest Relations. The ideal candidate is an experienced SevenRooms user with strong leadership skills, a commercial mindset, and a passion for delivering memorable guest experiences. This full-time role offers competit

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with software

A leading eyewear company in Greater London is seeking a passionate Head of Retail to lead 18 stores and create a customer-centric culture. This full-time role emphasizes customer experience and requires strong leadership and communication skills. Benefits include generous employee discounts, compli

This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes. Head of Customer Contact - Repairs. You’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measur

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Travel to key customers

A major governmental body is seeking a Senior Manager, Fan Festivals to lead the planning and delivery of fan experiences for UEFA EURO 2028 in London. The role requires strong event management skills, extensive experience in public-facing programs, and the ability to manage complex teams and partne