Head of customer experience jobs in Eastleigh - Page 2Create job alerts

A leading hospitality brand is seeking a Head of Customer Value to shape loyalty and CRM programmes. The ideal candidate will have 8-10 years of experience in customer value management and CRM, coupled with excellent leadership skills. This role requires managing strategies for customer acquisition

A leading charity based in Greater London is seeking a Head of Individual Giving and Supporter Engagement to lead a collaborative team in expanding its community of supporters. The role offers a competitive salary, flexible working, and rich employee benefits.

We're looking for a proactive, strategic and people-centred Head of Enterprise and Visitor Experience (HOEVE) to shape the theatre’s public-facing experience, ensuring that all visitors, from families and schools to artists and colleagues, feel welcome, safe, and valued. You will bring professiona

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. You’ll stay close to customers, personally engaging with key accounts, while

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. You will be responsible for shaping how the business serves and retains customers, optimizing their value through advanced analytics. This stra

To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Heads of Departments, Marketing and Survey Providers. We are looking for an experienced and flexible Head of Patient Experience to support our

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. Ideal candidates will have 4-7 years of experience in B2B SaaS and a proven track record of scaling teams. This position offers significant autonomy and influence in a rapidly ex

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

We’re a collaborative partnership with over 125 years of experience, with offices worldwide, and a focus on delivering client-centric property advice. Partner, Head Partner, of CDD, EDD and Customer Screening. Be curious: explore, sponsor and foster the development of new technology to drive effic

A leading hospitality company is seeking an experienced operations leader to oversee guest experiences and manage the hospitality team at Chelsea FC.

A digital services firm in the UK is seeking a Head of Experience Design to lead the development of a team focused on public sector projects. The role involves engaging clients, developing user-centric solutions, and overseeing revenue and utilization of services. Candidates should have substantial

The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, and championing customer feedback to enh

A leading financial services company in the United Kingdom seeks a Senior Product Manager/Head of Product to enhance customer sales journeys. You will own the product strategy, lead cross-functional teams, and ensure the integration of systems for seamless experiences. This role significantly impact

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. As Head of Customer Experience & Operations, you’ll lead the s

A leading construction company in the UK is seeking a Head of Customer Relations to join their Facilities Management team. This role involves leading customer growth and engagement strategies, building high-value relationships within the public and private sectors, and positioning the company as a t

A leader in the DevOps sector is seeking to fill a pivotal leadership role overseeing Customer Success teams across the EMEA region. The successful candidate will drive the adoption of advanced DevOps practices and manage both team leaders and individual contributors. This role requires a proven bac

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

A leading global real estate firm is seeking a Hospitality Lead to maintain operational excellence across several high-profile events in London. You will deliver world-class guest experiences while leading and developing hospitality teams. The role demands exceptional communication, customer-centric

Significant experience in B2B SaaS at a senior management level, with extensive experience managing "leaders of leaders" (Directors/Managers). In addition to providing a competitive compensation package, some of the key benefits we offer are:. Every step we make as a business towards anti‑racism i

Strong customer‑centric mindset, with a track record of improving customer journeys and operational performance. This role is responsible for the planning, execution and control of these critical functions, ensuring a high-quality, compliant and customer‑centric service. At BNP Paribas Personal

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

We are seeking an experienced, highly motivated and customer focused sales manager to lead and develop a team that are tasked with retaining and growing a dedicated set of customer accounts. Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain s

A leading delivery service provider in Greater London is seeking a Head of Customer to lead the customer strategy and enhance the customer experience. Ideal applicants should have proven experience in a senior customer-success role, excellent communication skills, and a strong understanding of B2B c

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Ze

We are searching for an outgoing, proactive, Head of Customer Love Foundations who cares passionately about the experience that our customers receive. This position reports into the Customer Love Director and is one of the most important roles in the Customer Love Leadership Team. Manage and take ow

Accountable for growing customer lifetime value, the Head of Customer Value will devise strategies to increase customer acquisition, engagement and retention. Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - usin

Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientati

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. B2B SaaS Customer Success, Account Management, or similar roles.

A global professional organization is seeking a Head of Member Engagement and Experience for Europe. The ideal candidate should have extensive experience in member engagement, strong communication and project management skills, and a dedication to public interest.

A leading hotel chain in Greater London is seeking an experienced Housekeeping Manager to lead a dedicated team, ensure the highest standards of cleanliness, and enhance guest satisfaction. The ideal candidate will have 3-5 years of experience in a similar role, possess strong leadership abilities,

A dynamic marketing recruitment agency is seeking a Head of Content and Customer Advocacy to shape the content strategy for a growing SaaS business. This senior role encompasses building a content framework aligned with business objectives, fostering customer advocacy, and collaborating across teams

The ideal candidate has over 15 years of experience, excels in leadership, and embodies a culture of creativity and collaboration. This hybrid role requires a strong strategic mindset and a passion for inspiring teams to elevate brand experiences to industry standards. A leading brand experience age

To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Heads of Departments, Marketing and Survey Providers. We are looking for an experienced and flexible Head of Patient Experience to support our

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll spend a

Ideal candidates will possess a strong customer-focus, experience in corporate hospitality, and the ability to engage with senior executives. A leading global real estate service provider is seeking a Hospitality Lead to spearhead operational excellence at their flagship location in London. This rol

A national charity for homeless support is seeking a Head of Individual Giving and Supporter Engagement to lead a team focused on growing and nurturing their community of supporters. The ideal candidate should have extensive experience in fundraising and a passion for creating equitable change in a

A leading software company in the UK seeks a Head of Professional Services to drive customer success. The ideal candidate will have proven leadership experience in a SaaS environment and a strong commitment to customer satisfaction. This pivotal role involves leading a dynamic team, forming strategi

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

The ideal candidate has extensive property management experience, excellent leadership abilities, and a strong focus on customer service.

A leading technology firm in the UK is seeking a Head of Customer Success to enhance customer engagement and reduce churn. This role involves leadership and coaching of Account Managers, focusing on building a value-led customer management approach. Successful candidates will have a track record in

About the job Head of Sales (Cryptocurrency/Stablecoin/Fully Remote/Africa Experience). Identify and build product offering that adequately meets needs of our clients and their customers. Head of Sales or Director of Sales.

This position requires being onsite in London for four days a week to drive the digital presence of the company and ensure quality customer engagement. A leading retail tech company is seeking a Head of Storefront for its UK/EU market. This role focuses on optimizing the customer journey through eff

An innovative technology company in London is seeking a Head of Brand Experience & Market Engagement to lead the strategy for events, media relations, and analyst engagement. The ideal candidate will possess extensive experience in B2B SaaS, strong leadership skills, and a proven ability to drive co

A leading digital experience agency in Greater London is seeking a VP Experience & Optimisation to drive content, experience, and channel strategies. The ideal candidate will have extensive experience in managing high-value projects, excellent communication skills, and a passion for digital transfor

A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. This role involves managing a large remote team, improving customer service processes, and championing a culture of inclusiveness and responsiveness. Candidates should hav

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro