Head of customer experience jobs in RedhillCreate job alerts

Our client is a leading supplier of construction, building and M&E materials, partnering with customers across the UK to deliver high-volume products through a well-established international supply chain. Due to continued growth, they are looking to appoint a Demand Planner to join their procurement team at their Gatwick head office. This is an excellent opportunity for an experienced procurement or supply chain professional who enjoys combining strategic planning, logistics coordination and supplier management to ensure products are available at the right time, at the right cost. Key Responsibilities Manage demand planning and inventory levels to ensure optimum stock availability. Produce and maintain accurate demand forecasts using historical data, market trends and customer demand. Coordinate cost-effective inbound logistics, including planning full container loads from overseas suppliers. Work closely with international suppliers to optimise lead times, freight costs and supply performance. Monitor and maintain accurate stock data across the warehouse management system. Review supplier performance, pricing and service levels to drive continuous improvement. Identify and evaluate new suppliers and products to strengthen the supply base. Support procurement activities, ensuring purchasing decisions align with business demand and commercial objectives. Person Specification Previous experience within Demand Planning, Procurement,...

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for an Interim Head of Customer Retentions with proven experience in customer retention, churn reduction and revenue protection within a recurring-revenue environment to help us build and improve our FTTH ret

The Basics: Salary: Competitive salary Hours: Full‑time, August start date and flexibility to work around studio peak hours (early, evening and weekend) Location: Multiple London locations Reporting to: Founder The Role: The Head of Customer Experience will act as the voice of the customer

Impression Recruitment is seeking a Head of Customer Experience to lead and develop their customer function. The ideal candidate will have proven experience in a senior customer experience role, strong analytical skills, and a hands-on leadership style. This senior leadership role is focused on enha

Jobs in Fitness is seeking a Head of Client Experience to elevate service standards across multiple London locations. In this highly visible leadership role, you will implement customer experience strategies, oversee customer support, and enhance member engagement. The successful candidate will have

The Pembroke Club - Library & Study in the heart of Belgravia is seeking a dedicated Floor & Restaurant Manager to enhance member experiences. This hands-on leadership role involves full ownership of the restaurant floor and managing a high-performing team. Candidates should have significant experie

Banyan Software is seeking a Head of Customer Success to enhance customer delivery across new implementations and change requests. The role offers the opportunity to lead in a growing software company and design operational processes essential for customer success. Candidates should possess strong e

Reward Gateway in London is looking for a Head of Engineering for Client Experience to lead the engineering strategy across teams focused on client administration and onboarding. The ideal candidate will have significant experience in B2B SaaS, API development, and managing large teams. The position

Willis Towers Watson is seeking a Senior Director of Service Delivery within ICT Technology to lead a global, multi-disciplinary service management function. The role oversees the end-to-end client service experience across product portfolios, including service desk, incident management, and client

As our Head of Engineering for Client Experience, you will lead the engineering strategy across all teams within our Client Experience cluster. Interview with the VP of Engineering & Director of Product for Client Experience. Experience in leading and managing large teams or projects in a B2B SaaS e

Dangote Industries Limited is seeking a Director of Engineering based in London.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. Clear understanding of how customer communication shapes brand trust, quality, and consistency. You will protect brand reputation across direct support, reviews, and social channels, and turn custo

Proven experience leading a Customer Success team of comparable scale in B2B SaaS, ideally including direct management of 6+ CSMs. You’ll lead a team of five CSMs, an Onboarding Manager, a Digital Customer Success Lead and a CS Ops Lead, with responsibility for a managed book of customers. You wil

As our Head of Member Experience & Support, some of your day to day duties will include…. Significant experience in contributing to the transformation of a technical and task driven contact handling/customer service team / function. Head of Member Experience & Support to join the Membership leader

As an experienced Head of Customer Support, you will bring your enterprise B2B SaaS support experience, strong operational discipline, credible stakeholder management, and demonstrate an ability to operate across complex customers, contractual SLAs, product defects, cloud operations, and global time

As our Head of Engineering for Client Experience, you will lead the engineering strategy across all teams within our Client Experience cluster. Interview with the VP of Engineering & Director of Product for Client Experience. Head of Engineering – Client Experience.

Senior Director, Customer Success to lead the global strategy and execution of their customer success organization. The successful candidate will possess over 10 years of experience in client-facing SaaS roles and will be responsible for building a high-performing team while driving measurable outco

You achieve as a team with sellers, shape the future of advertising in the AI‑era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront o

A deep understanding of financial instruments and strong leadership experience are crucial for this role, along with the ability to translate complex concepts for diverse audiences. P2P is seeking a Director of Developer Relations to lead a team focused on developers building applications on the XRP

Five Guys is seeking a Head of Customer Experience to lead customer support and feedback end-to-end. You will ensure every interaction reflects our tone around freshness, quality, simplicity, and comfort, acting as a brand guardian across all customer-facing communications. You’ll spot patterns in

GoGlobal is looking for a Head of Customer Success to oversee the client journey from post-sale to delivery. Strong executive-level communication and onboarding experience are essential. This role offers a unique opportunity to influence client satisfaction and success at GoGlobal.

Stmconsulting Ltd in the United Kingdom is seeking a Head of Customer Relationship Management to lead the CRM strategy across iGaming and sports betting operations, focusing on customer engagement and innovation. The role drives initiatives to deepen loyalty, optimize customer journeys, and leverage

Hire Intelligence is seeking an experienced Head of Customer Success to build, lead, and scale our CS function. The role focuses on creating a customer-centric culture that drives long-term retention and growth. You will develop and execute a CS strategy, scale a high-performing team, and collaborat

As the Head of Revenue and Customer Excellence, you will be responsible in leading the commercial strategy, customer acquisition and customer service experience initiatives for the Company, drive revenue growth, market presence, and excellence in sales and service. Drive performance and growth withi

TrendAI, the AI security leader and enterprise unit of Trend Micro, seeks a Customer Success Technical Advisor Team Manager to build and lead a high-performing CSTA team that helps strategic customers maximise value from TrendAI Vision One. You will own health across a customer portfolio, manage esc

The Healthcare Businesswomen’s Association is looking for a Customer Excellence Head to ensure customer engagement success through best-in-class omnichannel orchestration and content activation. The ideal candidate has 8–12 years of experience in the pharma sector, strong CRM expertise, and prov

Customer Success organization in London, leading a team of CS professionals to own the full post-sale journey from onboarding to renewal. You’ll collaborate with Product, Sales, Marketing and Revenue leadership to translate customer insights into GTM.

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

Aon Corporation is seeking a Head of Client Management - Employee Experience in London. Candidates should have substantial experience in client management or related roles within professional services and a strong understanding of Human Capital topics. This position offers the opportunity to work co

Aptean is seeking a Head of AI Customer Value & Adoption to accelerate the rollout of AI capabilities across the international region. This role will be pivotal in customer awareness, sales readiness, and ensuring successful adoption. The candidate will closely work with Sales Leadership, Product Ma

Neura Market in Greater London is seeking a Head of Customer Success to build and lead the Customer Success function across EMEA and APAC. This role will involve scaling a team to support strategic international customers and ensuring a consistent customer experience globally. The ideal candidate wi

WTW is seeking a Senior Director of Service Delivery within ICT Technology to lead a global service management function, overseeing service desk, incident management, and client assurance.

You will build and lead a team of writers, collaborating with Product, Engineering and Support to embed high‑quality content across APIs, SDKs, and tutorials. Reporting to the VP of Engineering, you will drive editorial excellence, standardize content, and streamline localization using modern tool

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Curious, resilient, and future‑focus

On any given week that might mean owning a pricing decision, framing a capital allocation trade-off, sharpening a process the close team relies on, or building an agent that takes work off everyone's plate. Additional time off between Christmas and New Year. The annual operating plan and budget owne

AlphaSense is looking for a Senior Director, Customer Success in Greater London to lead its global customer success strategy. The ideal candidate will have over 10 years of experience in client-facing SaaS roles, particularly in leadership. Join AlphaSense and be part of a dynamic team focused on em

Curious, resilient, and future‑focused‑always looking ahead and pushing boundaries to raise the bar for customer experience. Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Drive the adoption of technology an

We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, inc

Experience Design Vice President in Greater London to shape and enhance the employee experience. Key responsibilities include executing design strategies, mentorship of junior designers, and collaboration across teams to drive user-centered solutions.

The Head of Client Management - Employee Experience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. Head of Client Management - Employee Experience. Deep understa

As a member of our LCS team, you’ll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market‑shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google. We are c

Head of Customer Success (£90k-£110k + Equity). Direct commercial accountability with a mandate to build and lead a high-impact team of six professionals. Customer Success leadership experience, ideally within a B2B SaaS or healthtech marketplace environment.

At Lyrebird, we don’t just write code — we help shape the future of the human experience. Proven record of building greenfield delivery functions into scalable operations. This role owns customer delivery across the entire UK.

Jack & Jill in London is seeking a Head of Customer Success to lead the post-sales journey for the UK operation, unifying Customer Success, Account Management and Onboarding into one high-performance function reporting to the CEO.

You'll focus on transitioning customers to demand-driven models through AI solutions and lead a high-performing team to achieve substantial growth in Search. The ideal candidate will possess extensive experience in marketing and sales, leadership capabilities, and exceptional communication skills, c

Rewardgateway in London is looking for a Head of Engineering for Client Experience to lead engineering strategies across client administration and onboarding. The position offers a hybrid work model, allowing flexibility, and includes numerous employee benefits such as up to 40 days of holiday, a We

Alleyn's School is seeking an exceptional Head of Food Experience and Operations because this isn't a typical school catering role. Project Crucible is our once-in-a-generation transformation of the Alleyn's dining experience. Proven experience leading a large-scale catering or hospitality operation

A background in hospitality, high-end retail, wellness, or healthcare with direct, hands-on experience of what exceptional patient or customer experience feels like from the inside. Champion a culture where excellent patient experience is a source of genuine professional pride. The Head of Patient E