Head of customer experience jobs in Redhill - Page 2Crear alertas

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM-led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

Highly knowledgeable, motivated and passionate about the impact of PHSE, student engagement, and feedback.

Inspiring in their ability to provide opportunities for personal and professional growth through a network of internal and external facilitators. Highly knowledgeable, motivated, and passionate about the impact of PHSE, student engagement, and feedback. Able to positively converse with and influence

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Opportunity to shape a high-profile AI agenda within a respected HubSpot-led organisation.

Head of Customer SuccessWho we are?Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. As a Head of Customer Success </

Berkshire based - hybrid role Please send your CV to me, Martin Warner, and I will get back to you as soon as possibleMy client is is expansion mode and is actively looking to recruit a very strong Client and Customer Manager who will join a hardworking and motivated team of

Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. With a team of 500+ acr

You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Technology touches every part of our business, from the sourcing of su

Ideal candidates will have experience in SaaS environments and a track record of managing complex client portfolios. A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer li

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Drive customer success and retention by setting a clear customer success strategy, identifyi

Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a SaaS or technology-driven environment.

A leading media company in Greater London is seeking a Head of Delivery to lead their Times Customer team. Strong leadership and communication skills are essential, alongside proven experience in budget management and agile practices.

The Head of Customer Service & Client Care will be responsible for ensuring our customer care technology supports a seamless, premium and joined-up experience for both customers and teams. Austen & Blake’s customer experience is powered by a growing ecosystem of customer care, CRM and internal sys

The post supports the delivery of the sites patient experience objectives alongside complex complaints handling, representing our director of nursing on key Patient Experience initiatives supporting the delivery of key objectives, driving quality assurance and improvement. As a senior member of the

Lead and develop a Customer Success function of ~11 people, supporting a growing customer base and multi‑location team structure. Act as a true agent of change: raise standards, challenge legacy ways of working, and create a culture of ownership and performance. Head of Customer Success - Data & I

The Head of Brand Experience & Market Engagement owns how Vortexa shows up across our most important markets — through events, experiences, analyst engagement, and media relationships. Proven track record of turning events and experiences into commercial outcomes. Private Health Insurance offered

We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. Lead all programme and project delivery across the New Business portfolio, from proof-of-concept to scaled deployment. Maintain strategic oversi

This role requires a minimum of one year of professional experience with children. Applicants should have substantial staff management experience, knowledge of health and safety regulations, and the ability to lead diverse sports and activities. Competitive pay and potential for residential accommod

This role includes developing strategies that align with business growth and ensuring customers receive good outcomes. A leading insurance firm is seeking a candidate to lead the Customer Relations and Quality Assurance Teams.

Collaborating closely with the Head of Data Strategy and Delivery, Consumer Insight & Experience, and Audience Strategy & Innovation teams to create an agnostic, integrated view of performance centred on the supporter/consumer. You will spearhead the transition from legacy systems to a robust, scala

Candidates should have experience in category management, strong negotiation skills, and the drive to enhance supplier performance. This position offers hybrid work arrangements and various employee benefits, making it an exciting opportunity to grow your career.

Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. Based in our London office (we are open to a range of flexible working

The ideal candidate will bring over 8 years of experience in hospitality or workplace management and possess exceptional communication skills. This role offers a unique opportunity to shape the workplace experience in a fast-paced, tech-driven environment. A leading technology company in Greater Lon

A leading subscription business is searching for a Head of Customer Success to lead a growing team and improve customer retention strategies. The ideal candidate will have over 5 years in senior leadership roles in SaaS, particularly with a focus on data-driven customer success. This position is hyb

Ideal candidates will have over 6 years' experience in customer success or account management, with a strong grasp of financial markets and a proven track record of driving growth in enterprise accounts. A leading fintech company in London is seeking a Customer Success Director to scale its global C

A leading event hospitality provider in the United Kingdom is looking for a Senior Hospitality Leader to manage service delivery, oversee budgets, and enhance guest experiences.

Strong experience in technical sales and a track record of managing diverse customer portfolios are essential. A leading cloud software company is seeking a Manager for Customer Solution Engineering in London. This hybrid role focuses on strategic sales partnership, driving new business and enhancin

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. Proven experience leading engineering teams focused on customer exper

A telecommunications service provider is seeking a skilled digital marketing professional to lead the launch of new Travel eSIM markets. Ideal candidates will have experience in digital marketing within the telecom or travel sectors, possess a data-driven mindset, and manage multiple markets efficie

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. A fast-growing fintech firm is seeking a Head of Customer Operations in London. You will lead a team ensuring excellent customer support and build infrastructure supporti

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc.

Responsibilities include developing a sales strategy, managing customer relationships, and driving revenue growth. The ideal candidate will possess strong emotional intelligence and a commitment to customer success, fostering a high-performance team culture within a dynamic environment. A technology

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

A leading health and pharmacy company is seeking an experienced Head of Benefits & Wellbeing to innovate and shape the benefits and wellbeing agenda for over 50,000 colleagues. This permanent role involves creating an exciting strategy to enhance colleague experiences, leading a dedicated team, and

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Learn more at About the Role : As the Global Head of Employee Exper

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. You will be involved in

Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success, you will:. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The role combine

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing

This is a unique moment to shape the future of technology and customer experience in local government. Director Of Technology & Customer Experience. Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulator

Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. We particularly welcome applications from people who have lived experie

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery.

If you want to be part of a team that shapes the future of hospitality in a flagship location, apply now. A global real estate services firm is seeking a Hospitality Lead to oversee operational excellence for events and guest experiences in London. The ideal candidate will maintain high service stan

As Head of Retail & Customer Insights, you will be at the. Head of Retail & Customer Insights. A deep, human understanding of customer behaviour, needs, and emerging trends.