Head of customer service jobs in Hitchin - Page 3Create job alerts

DRPS provides the Ministry of Defence and commercial customers with specialist technical and advisory services covering all aspects of ionising and non‑ionising radiation protection. AWE is recruiting for a Head of Approved Dosimetry Services within the Defence Radiation Protection Services (DRPS)

Head Of ServiceEast England£70,000 - £80,000 Basic + Bonus + Progression + Company Vehicle + Increasing Holiday + Generous Pension + Growing Company + Job Satisfaction + Stability + Market LeaderElevate

DRPS provides the Ministry of Defence and commercial customers with specialist technical and advisory services covering all aspects of ionising and non‑ionising radiation protection. AWE is recruiting for a Head of Approved Dosimetry Services within the Defence Radiation Protection Services (DRPS)

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, rep

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED is looking for a Customer Service Assistant in Cess, United Kingdom. The ideal candidate will provide excellent customer service, support store operations, and help engage with the community. Competitive pay is offered along with a range of employee benef

Service Care Solutions are recruiting on behalf of a local authority in Suffolk for a Head of Finance to join the team on a permanent basis. Leading the closure of accounts, production of Statement of Accounts, and liaison with External Audit. Service Care Solutions also offers a £250 referral bonu

The University is looking for a Head of Service in Artificial Intelligence (AI) to spearhead building a coherent strategic cross-institutional approach. This will include policy development, ethical, technical and operational guiderails for identification, adoption and integration of AI technologies

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible

You will work closely with the Head of External Affairs and senior leadership to shape communication and engagement strategies that support DBT’s growth mission, lead high-impact campaigns, and foster a culture of innovation and continuous improvement. Our communication outcomes contribute to the

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. Implementation of automat

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the w

We are seeking an experienced and strategic leader to take on the role of Head of Service for our Community Learning Disability Team (CLDT). Head of Service – Community Learning Disability Team (CLDT). You will lead the strategic development and operational delivery of the service, working in part

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. Strong understanding of regulatory customer performance requirements across Gas, Water and Electricity sectors, including how regulatory measures influence contract d

Develop and promote a culture of continuous improvement and continuous professional development to ensure delivery of a quality service to our customers. The Head of Economic and Social Analysis is an analytical professional, within the Policy Directorate, who is responsible for taking ownership ana

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consistently high standards of operational services and exceptional user experience across Service Desk, Infrastructure and Platform and Visitor Technology Ser

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Deep knowledge of fundraising regulations, GDPR and best practice, and a good understanding of setting up a lottery programme an

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Deep understanding of customer service metrics, SLAs, and quality frameworks. This role has full responsibility for how Customer Success operates day to day

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. Self-service platforms and knowledge bases. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance.

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. Benefits include competitive salary, stock options, and 25 days of leave plus public holidays. The role involves managing a high-performing, distributed team, ensuring a seamless cust

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

Optiml Ag is seeking a Head of Delivery & Customer Success to spearhead the implementation and customer growth of its innovative Real Estate Decision Intelligence software. Desired candidates must bring over 10 years of experience in enterprise SaaS delivery, with a strong focus on collaboration and

A dynamic technology firm in Greater London is seeking a Head of Customer Success with over 10 years of experience in the field. The company promotes personal growth and offers share ownership to its employees. This role involves developing strategies for customer success, implementing scalable proc

We are seeking a Global Head of Customer Support to lead, harmonize, and scale a world‑class, multi‑tier customer support organization across Enterprise and SMB segments for a multi‑product SaaS portfolio. Operating at the intersection of Customer Success, Product, Engineering, Revenue, and Op

You will lead a borough-wide system that includes Early Years provision, Family Hubs, parenting services, youth interventions, targeted support programmes and local offers such as Duke of Edinburgh and holiday programmes. At the London Borough of Barnet, we are undertaking a major transformation to

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Maintain effective working relationships with key customers and framework partners, supporting professional communication and issue resolution. Our client is a well-established operational services company delivering specialist pipeline engineering, gas and water network services across the UK. If y

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. Knowledge of customer service software and tools. You will be responsible for leading a team of customer operations executives, defining customer support policies

We are seeking a Head of Service Design and Business Analysis to lead these capabilities. As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. Head Service Design and Business Analysis G15 (1).

The Government Recruitment Service is seeking a Deputy Head of External Affairs to develop and implement a transformative external affairs strategy.

We’re partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience,

As a Customer Service Assistant (CSA) you will support your store in delivering high standards of customer service, availability and presentation, compliance, and community engagement. You will work as part of a diverse and motivated team of colleagues who strive to attract and delight both new and

This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. The ideal candidate should have strong leadership skills, experience in man

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

A leading global financial institution is seeking a Global Head of Customer Acquisition and Onboarding to drive customer engagement through innovative strategies. The successful candidate should possess a deep understanding of customer acquisition, digital banking technologies, and have the ability

A local government authority in the East Midlands seeks a Head of Service in Housing. This role involves leading operational areas and managing major projects to enhance service delivery. Join a motivated Senior Management team and enjoy a healthy work/life balance, generous leave, and opportunities

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council’s highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. Head of Service – Highways & Transportati

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

Lead and develop a global Service Management team of Incident & Problem, Change and Service Transition Managers. Build strong relationships with peers (Service Delivery, Infrastructure, Cyber) and treat the offshore partner as an integrated strategic partner, including twice-yearly site visits. Glob

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. Building specialist teams: Customer service/experience excellence, appeals officers and complaint

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof