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  • Guest Relations Assistant
    Guest Relations Assistant
    1 month ago
    £15.33–£17.83 hourly
    Full-time
    London

    LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces 2025 & 2026 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: *“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”* *“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”* *“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”* CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Will it leave a lasting impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION What's the Gig, you ask? As a Guest Relations Assistant, you will be at the forefront of delivering an exceptional guest experience, providing a warm, seamless, and professional service from first impression through to departure and feedback. You will support the reservations function by assisting with guest arrivals, in-venue interactions, and the wider group reservations process, including managing inboxes and phone lines to the highest standards of hospitality. Working closely with the Guest Relations Manager and operations teams, you will play a key role in creating efficient, personalised, and memorable experiences for every guest at Clays. This role is based out of our Soho venue. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; Guest Experience & Communication • Guest Check-In & Arrivals (Soho): Welcome guests, manage arrivals efficiently, and ensure a smooth check-in process with a friendly and professional approach., • Phones & Inbox (Group): Answer incoming calls and assist with reservations and guest queries in a timely, polished manner. Support inbox management as required., • Guest Interaction: Act as a knowledgeable and approachable point of contact for guests, providing information on bookings, menus, and venue offerings., • Issue Resolution: Handle guest queries and minor complaints confidently, escalating where necessary, while ensuring a positive outcome. Reservations & Systems Support • SevenRooms Management: Observe booking flows and patterns, finding opportunities to optimise the booking flow., • Reservations Assistance: Support booking management, including amendments and confirmations, and ensure the diary is up to date. Operations Support • Cloakroom Management: Oversee the day-to-day running of the cloakroom, ensuring items are stored securely and returned efficiently to guests., • Daily Preparation: Assist with guest journey preparation, including wristbands, gaming coins, QR codes and other venue-specific requirements., • Event & Service Support: Provide hands-on support during busy services and events, particularly during guest arrivals and peak times., • Soho Support: Assist with venue-specific tasks such as lost property handling and general guest logistics., • Issue Resolution: responding to guest complaints or feedback through the use of 125 alongside the operations teams. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • Previous experience in a customer-facing or hospitality role preferred, • Strong communication skills, both written and verbal, with a friendly and professional manner, • Excellent attention to detail and organisational skills, • Comfortable using reservation and CRM systems (e.g., SevenRooms, Salesforce, 125 Feedback), • Ability to multitask and remain calm under pressure in a fast-paced environment, • Polite, approachable, and guest-focused, with a passion for delivering amazing experiences, • Reliable, punctual, and flexible with working hours, including evenings and weekends, • A team player who builds positive relationships with colleagues and contributes to a supportive working environment WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include: • Competitive base pay rate of £13.33 per hour., • Service Charge: weekly service charge paid as Tronc., • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!

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  • Pub General Manager
    Pub General Manager
    1 month ago
    Full-time
    Nine Elms, London

    General Manager Job Title: General Manager Location: Battersea, London Salary: Competitive (Dependent on Experience) + Bonus & Benefits Position: Full-time About Us We are a busy, vibrant neighbourhood pub located in the heart of Battersea. Known for our warm hospitality, craft beers, and exceptional food, we are a staple of the local community. Whether it's a busy weekend, a packed match day, or a standout Sunday roast, we pride ourselves on delivering an amazing experience. We are now looking for an experienced, dynamic, and passionate General Manager to lead our front-of-house team and drive the business forward. The Role As General Manager, you will be the face of the venue, leading a motivated team, executing great events, and ensuring maximum profitability. Working closely with the Head Chef, you will maintain our high standards across both food and drink, while keeping the pub at the heart of the Battersea community. Key Responsibilities: • Oversee day-to-day operations, ensuring seamless service and an exceptional customer experience., • Take full ownership of the pub’s P&L, managing labor costs, stock control, and wet/dry GPs to hit financial targets., • Recruit, train, and inspire a high-performing front-of-house team, fostering a positive and rewarding work culture., • Drive marketing initiatives, community events, and big match-day activations to boost footfall and sales., • Maintain strict standards of health and safety, licensing laws, and compliance. What We Are Looking For: • Proven experience as a General Manager or strong Assistant General Manager ready to take the next step within a high-volume, premium pub or hospitality venue., • A naturally welcoming leader with excellent communication skills and a hands-on approach to busy services., • Strong financial acumen with a track record of driving sales and managing budgets/labor effectively., • A passion for premium food, craft beer, wine, and local hospitality trends., • Resilience, adaptability, and the ability to thrive in a fast-paced neighbourhood environment. What We Offer: • A competitive salary package plus an achievable, performance-based bonus scheme., • Full autonomy to run the pub like your own business with support from the owners., • Free meals on duty and generous discounts across the venue., • Excellent career progression opportunities within a growing independent company., • • A supportive, fun, and collaborative working environment.

    No experience
    Easy apply
  • Restaurant Manager
    Restaurant Manager
    1 month ago
    £45000 yearly
    Full-time
    London

    We are looking for an experienced restaurant manager to join the SMOKESTAK team. The ideal candidate will have a natural warmth for people and feed off the adrenalin of a busy service. Working alongside a well-established management team, you’ll support the front of house team in ensuring we are delivering that same passion to all our guests through support and training. You’ll be a role model for all staff and spearheading what it means to run a dynamic London restaurant. You’ll be a critical thinker who is always questioning if we’re doing things the best way possible and constantly looking for ways to drive the business forward. Responsibilities. Collaborate with the management team for seamless operations, especially during service. Take care of the opening of the restaurant, allocate staff to their section and brief the team before service. Take care of the closing of the restaurant, send end-of-day reports to the senior team, do the cash-up. Provide training to the new team members and help covering sections when needed Have the ability to deliver high standards consistently. Ensure that the team follow company policies, as well as health & safety regulations. Be a bastion of our brand and lead by example. Deliver excellent guest experience and be able to deal with complaints if needed Requirements. Previous experience in a similar environment. A love for hospitality, food, wine and drink. Basic grasp of Microsoft 360 and SharePoint. Familiarity with software systems including Lightspeed, SevenRooms, Workforce desirable but not essential. We offer. 50% staff discount on food and beverage at all sites. Cycle-to-work scheme Cost price wine through our suppliers. International trips for top performers. In-house training dedicated to your personal development. Trips to meet suppliers and producers. Staff trip programme to meet farms, fish markets and vineyards.? We offer qualifications, including, WSET, health and safety, food training.? Company donations to charities our staff feel are close to home.? Whole team staff parties. Wholesome staff meals, end of service drinks. 28 days holiday [including bank holidays] per year. Pension provider | The People’s Pension.

    Immediate start!
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  • Fishmonger
    Fishmonger
    2 months ago
    £13–£15 hourly
    Full-time
    London

    You are responsible for the sourcing, preparation, display, and sale of fresh fish and shellfish. The role combines technical knife skills with expert product knowledge to process raw seafood and provide high-quality customer service Main Job Responsibilities: 1. Preparation & Processing § Filleting & Deboning: Using specialized knives to scale, gut, fillet, and debone various types of whole fish. § Shellfish Prep: Cleaning, shucking, dressing, and cracking shellfish like crabs, lobsters, and oysters. § Custom Cuts: Trimming and portioning seafood to meet the specific size or recipe specifications of customers and restaurant clients. 1. Sales & Customer Service § Customer Advice: Recommending fish species and cuts, explaining flavour profiles, and suggesting cooking methods or recipes. § Order Fulfilment: Weighing, pricing, and packaging products accurately, while processing cash or card payments. 1. Display & Merchandising § Ice Management: Building and maintaining fresh beds of crushed ice to keep products cool and visually appealing. § Attractive Presentation: Arranging fish, shellfish, and value-added products (like pre-stuffed fillets) to attract buyers. 1. Stock & Hygiene Management § Inventory Control: Taking delivery of fresh supplies, rotating stock to minimize waste, and ordering inventory from wholesalers. § Food Safety: Complying with strict food hygiene and health & safety regulations by keeping tools sterilized, maintaining cold storage temperatures, and disposing of waste properly. Position: Full Time / Permanent Working Pattern: Alternate weekly Schedule [ 5 days or 5 – 6 days /week, 40 to 45 hours/week] Monday to Sunday. Check offer letter for details Shift Timing: 22:00 to 07:00 Hours Location: Billingsgate Market, London E14 5ST until 27th August 2026, post which the job will be in NW10 7TR.

    Immediate start!
    No experience
    Easy apply
  • Waiter/Waitress
    Waiter/Waitress
    1 month ago
    £15–£15.5 hourly
    Full-time
    London

    SMOKESTAK is a London-based barbecue restaurant with a focus on slow smoked meats, inspired by the founder’s Barbadian roots around open fire grilling, and honed by a pilgrimage around the southern states of America. Originally starting out as a street food trader, SMOKESTAK has evolved into a thriving restaurant with slow cooked meats on a wood fire smoker at is core. Since its founding over 10 years ago, SMOKESTAK has grown into a staple in the London food scene. Its brick-and-mortar site in Shoreditch remains unique in its offering, aesthetic, and vibe: bold, moody, memorable. Wholly SMOKESTAK’s own. We are proud to be an independent business with the founder, David Carter, coming from an entirely hospitality led background. We invite all to sit at the table with us. We promote a culture of learning and development, encouraging independent thinkers. About the role. We are on the lookout for an enthusiastic waiter to join our team. The ideal candidate will have a natural warmth for people and feed off the adrenalin of a busy service. While experience in a similar role is preferred, there is always opportunity for those who represent true hospitality. We are proud to have a very diverse team and celebrate individuality – we just ask to be yourself. SMOKESTAK is as dynamic as it is fast paced, ideal for those who thrive on bustling environments. Responsibilities. • Represent our restaurant with pride and professionalism., • Be a warm and welcoming to all guests., • Facilitate a memorable dining experience for all guests., • Be a supportive team member for wider floor and kitchen teams., • Support with the upkeep of the restaurant aesthetics, and through routine tasks on site both in and out of service., • Be an ambassador of our brand through exceptional food and wine knowledge, and a genuine enthusiasm to share this with our guests. Requirements. • Prior experience in a similar setting desirable but not essential. We offer. • £1,000 every annual employment anniversary, • Monthly bonuses for top performers, • 50% staff discount on meals at each of our restaurants., • Cycle-to-work scheme, • Cost price wine through our suppliers., • International trips for top performers., • In-house training dedicated to your personal development., • Staff trip programme to meet farms, fish markets and vineyards., • We offer qualifications, including, WSET, health and safety, food training., • Company donations to charities our staff feel are close to home., • Whole team staff parties., • Wholesome staff meals, end of service drinks.

    Immediate start!
    Easy apply
  • Health & Wellness Consultant
    Health & Wellness Consultant
    2 months ago
    £25000–£30000 yearly
    Full-time
    London

    About L&C CONSULTANT LIMITED L&C CONSULTANT LIMITED is a London-based consultancy providing professional advisory and client support services. As part of our continued development, we are looking for a motivated and client-focused Health & Wellness Consultant to join our team. This role is suitable for someone who is passionate about healthy lifestyles, enjoys working directly with clients and is confident in developing long-term client relationships. Key Responsibilities 1. Conduct one-to-one consultations to understand clients’ health, lifestyle and wellbeing needs, and establish realistic personal goals., 2. Develop personalised, non-clinical wellness plans covering healthy routines, nutrition awareness, physical activity, stress management and general wellbeing., 3. Monitor client progress, provide ongoing motivation and adjust recommendations through regular follow-up consultations., 4. Explain and recommend suitable company services, follow up with prospective and existing clients, and support the conversion of enquiries into bookings or service plans., 5. Maintain accurate and confidential client records, support wellness events and marketing activities, and refer clients to qualified healthcare professionals where matters fall outside the role’s scope. Qualifications & Skills A relevant qualification or experience in health, wellness, nutrition, fitness, coaching or a related field is preferred. Candidates should have strong communication, customer service and organisational skills, with the confidence to conduct consultations, build client relationships and work towards performance targets. What We Offer A basic salary of £28,000 per annum. Additional performance-based commission. Professional training and ongoing development. Opportunities to build experience in health, wellness and client consultancy. A supportive and professional working environment. Opportunities for career progression as the business develops.

    Immediate start!
    No experience
    Easy apply
  • Commis Chef
    Commis Chef
    2 months ago
    £15.33–£17.83 hourly
    Full-time
    Canary Wharf, London

    Life at Clays Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces for 2026 by Great Place To Work UK! That’s right, we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: *“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”* *“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”* *“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”* Clays Values At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. What's the Gig, you ask? Summary of position & key attributes The Commis Chef is responsible for preparing consistent, high-quality food products for our guests.You will also be responsible for assisting the CDP and Sous Chef in cooking and ensuring that all stations are clean. Your will provide courteous, professional, efficient and flexible service to guest and colleagues and deliver Clays operational standards. We are looking for a self-driven individual that strives for excellence with experience in the hospitality industry. This role will be required to work flexibly to meet the needs of the business, including weekend and late night working. Duties & Responsibilities • Assisting Senior Kitchen colleagues in their daily duties, • Assist in preparing and cooking elements of high quality dishes under guidance of Chef De Partie, • Check and receive deliveries following company and legal requirements, • The ability and willingness to learn and retain knowledge in a fast paced kitchen, • Continually developing culinary knowledge to produce high-quality dishes Skills and desired qualifications • Ability to work under pressure, • Hotel Management Graduate or Culinary Degree or with a minimum 3 years certification for the role, • Passionate about hospitality and creating amazing experiences, • A keen eye for detail with excellent written and verbal communication skills, • Ability to build lasting relationships with colleagues and clients Honest with strong moral principles Take initiative, can solve problems calmly and work well under pressure, • Always looking for opportunities to improve your knowledge and abilities What you’ll get in return We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £13.23 per hour as well as weekly Tronc service charge distribution. Our great benefits include: • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

    Immediate start!
    No experience
    Easy apply
  • General Manager
    General Manager
    2 months ago
    Full-time
    London

    Elevate your coffee expertise and step into a leadership role as a General Manager at Half Million Café! Are you a seasoned coffee enthusiast who wants to progress your career? Half Million is actively seeking an experienced General Manager who is committed to shaping exceptional experiences for our customers through effective team leadership and operational excellence. Half Million was founded in 2018 in Saudi Arabia. Named after its initial investment amount, Half Million is rapidly expanding, regularly opening new stores across Saudi Arabia. We are seeking enthusiastic team members to join the Flagship store in London and be part of our exciting international journey. As a General Manager at Half Million Café, you'll play a pivotal role in shaping our coffee culture. Your responsibilities will include: • Coordinate and implement effective business strategies to increase sales, profitability, and customer satisfaction., • Manage the overall day-to-day operations of the café and brunch service, ensuring high standards across product quality, customer experience, and team performance., • Lead from the front by actively supporting operations on the floor, including barista duties and service during peak times., • Hire, train, and supervise baristas, floor staff, and kitchen team members., • Ensure full compliance with health, safety, and hygiene standards., • Oversee food and beverage quality, presentation standards, and service consistency., • Ensure strong inventory control systems to maintain appropriate stock levels and minimise waste., • Control labour costs, scheduling, and rota planning while maintaining operational efficiency., • Manage financial performance including budgeting, reporting, and cost control., • Implement and enforce company policies and operational procedures., • Handle customer feedback and resolve issues professionally and efficiently., • Maintain and improve equipment, facilities, and overall store presentation., • Build and maintain strong relationships with suppliers, vendors, and customers., • Stay up to date with market trends and customer preferences., • Support team development through performance reviews, coaching, and career progression planning., • Work closely with internal teams including HR, Finance, and Operations to ensure alignment, compliance, and the smooth running of all business functions., • Manage employee relations matters professionally, addressing queries and concerns in a fair and timely manner in collaboration with HR where appropriate. Requirements: • Minimum 2 years of experience as a Café General Manager (or similar leadership role)., • Hands-on approach to management, with regular involvement in daily operations including floor and barista support., • Coffee experience is a strong advantage., • Experience working in high-standard service environments., • Strong customer service and conflict resolution skills., • Proven leadership ability with experience motivating and developing teams., • Strong understanding of HR practices, with the ability to apply company policies fairly and manage employee performance and team development in a structured, professional manner., • Understanding of KPIs, labour percentages, and basic financial reporting., • Experience managing employee matters, including performance reviews and ongoing staff engagement., • Strong business and financial awareness with the ability to support forecasting and cost control., • Experience collaborating with cross-functional teams (e.g. HR, Finance, Operations)., • Excellent communication, organisational, and time management skills. Pay: £42,000.00 - £48,000.00 per year

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  • Compliance Manager
    Compliance Manager
    2 months ago
    £20000–£24000 yearly
    Part-time
    Ilford

    Job Description: *Job Summary: Part Time (3 Days Weekly / Negotiable)* The Registered / Compliance Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service. *Key Responsibilities:* Regulatory requirements; • Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards., • Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs)., • Conduct regular audits and quality checks to maintain high standards of care., • Ensure all safeguarding procedures are followed, and concerns are reported appropriately., • Keep up to date with changes in legislation and implement necessary adjustments. Operational Management; • Oversee the day-to-day operations of the home care service., • Manage care assessments and ensure care plans are person-centred and regularly reviewed., • Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns., • Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities. Business Development & Growth; • Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work., • Build and maintain relationships with commissioners, clients, and stakeholders., • Promote the business through networking, marketing, and community engagement., • Monitor financial performance and budget management. Set training and supervision targets for new starters. Staff Management & Leadership; • Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards., • Conduct regular performance appraisals and provide staff supervision and support., • Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development., • Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome. Client Care & Satisfaction; • Ensure through assessment and planning a person-centred care service is delivered., • Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so., • Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery. Essential Requirements: • Level 5 Diploma in Leadership for Health & Social Care., • Previous experience in a managerial role within a domiciliary care setting., • In-depth knowledge of C.Q.C regulations and compliance requirements., • Strong leadership, problem-solving, and decision-making skills., • Excellent communication and relationship-building abilities., • Experience in recruitment, staff training, and development and retention. Desirable: • Leadership and Management Experience based on care sector., • In-depth knowledge of care quality regulations and compliance requirements., • Experience with inspections and audits, ensuring the service is compliant with care quality standards., • Experience managing health and safety protocols, including conducting risk assessments, and ensuring all practices align with health and safety regulations., • Experience handling difficult situations, complaints, and incident investigations, with a focus on problem resolution and quality improvement., • Experience in managing crisis situations (e.g., managing staffing shortages, medical emergencies, etc.)., • Ability to make quick decisions while keeping the best interests of clients in mind., • Ability to drive business development while maintaining care standards and compliance., • Strong communication skills to liaise with staff, families, commissioners, and regulatory bodies. This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business. Benefits: • Company events, • Company pension, • Free parking Ability to commute/relocate: • Ilford IG2 6UU: reliably commute or plan to relocate before starting work (preferred) Experience: • Management: 1 year (required) Licence/Certification: • Level 5 Health and Social Care Diploma (required) Work Location: In person

    No experience
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  • Chef de Partie
    Chef de Partie
    2 months ago
    £14 hourly
    Full-time
    London

    Chef de Partie – Join Our Kitchen Team We are looking for a passionate and reliable Chef de Partie to join our busy kitchen team. As Chef de Partie, you will be responsible for running your own section, ensuring consistently high standards of food preparation, presentation, and hygiene. You will work closely with the Head Chef to deliver exceptional dishes while maintaining an organised and efficient kitchen. Key Responsibilities • Prepare, cook, and present dishes to the highest standard., • Take ownership of your designated section and ensure smooth service., • Maintain excellent food quality, consistency, and portion control., • Follow all food safety, hygiene, and health & safety regulations., • Monitor stock levels and minimise waste., • Assist with stock rotation, deliveries, and ordering as required., • Support the training and development of junior kitchen staff., • Work effectively under pressure during busy service periods., • Contribute ideas for menu development and daily specials. What We’re Looking For • Previous experience as a Chef de Partie or a strong Commis Chef ready for the next step., • A genuine passion for fresh, high-quality food., • Excellent organisational and time management skills., • Ability to work well as part of a team in a fast-paced environment., • Strong knowledge of food safety and hygiene standards., • Flexibility to work evenings, weekends, and bank holidays., • Right to work in the UK. What We Offer • Competitive salary., • Opportunities for career progression and professional development., • Staff meals while on duty., • Employee discounts., • A supportive and friendly working environment., • The opportunity to be part of a passionate and ambitious team. If you are enthusiastic about great food, thrive in a busy kitchen, and are looking to develop your career with a professional team, we’d love to hear from you. Apply today and become part of our success.

    Immediate start!
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  • Store Manager
    Store Manager
    2 months ago
    Full-time
    London

    Elevate your coffee expertise and step into a leadership role as a Store Manager at Half Million Café! Are you a seasoned coffee enthusiast who wants to progress your career? Half Million Café is seeking a Store Manager to oversee the UK brand and administrative functions, while working closely with our operations team to drive efficiency, growth, and exceptional customer experiences. Half Million was founded in 2018 in Saudi Arabia. Named after its initial investment amount, Half Million is rapidly expanding, regularly opening new stores across Saudi Arabia. We are seeking enthusiastic team members to join the Flagship store in London and be part of our exciting international journey. As a Store Manager at Half Million Café, you'll play a pivotal role in shaping our coffee culture. Key Responsibilities • Work closely with the Operations team to implement business strategies that increase sales, profitability, and customer satisfaction., • Manage the daily running of the café, ensuring high standards across product quality, customer experience, and team performance., • Take a hands-on approach, supporting floor operations during peak times, including barista and service duties., • Hire, train, and supervise baristas, floor staff, and kitchen team members., • Ensure full compliance with health, safety, and hygiene regulations., • Monitor and maintain inventory, ensuring adequate stock levels and minimising waste., • Control labour costs, manage scheduling, and oversee rota planning while maintaining operational efficiency., • Manage financial performance including budgeting, reporting, and cost control., • Implement and enforce company policies, operational procedures, and administrative protocols., • Handle customer feedback and resolve issues efficiently and professionally., • Maintain equipment, facilities, and overall store presentation to high standards., • Build and maintain strong relationships with suppliers, vendors, and customers., • Keep up to date with market trends, customer preferences, and best practices in the café industry., • Support team development through coaching, performance reviews, and career progression planning., • Manage employee relations matters professionally, addressing queries and concerns fairly and in collaboration with HR., • Collaborate with cross-functional teams including HR, Finance, and Operations to ensure alignment and smooth running of business functions. Requirements • Minimum 2 years of experience as a Café Store Manager, General Manager, or similar leadership role., • Strong hands-on management approach, with experience actively supporting day-to-day café operations., • Experience in high-standard service environments is preferred., • Coffee industry experience is a strong advantage., • Excellent customer service and conflict resolution skills., • Proven leadership ability with experience motivating and developing teams., • Understanding of HR practices, including performance management and staff engagement., • Knowledge of KPIs, labour costs, and basic financial reporting., • Strong business and financial awareness, with the ability to support forecasting and cost control., • Experience working closely with cross-functional teams, including HR, Finance, and Operations., • Excellent communication, organisational, and time management skills. Pay: £38,000.00 - £43,000.00 per year

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  • Line Chef
    Line Chef
    2 months ago
    £12.71–£13 hourly
    Full-time
    Chalk Farm, Camden

    Job Overview We are looking for a reliable and enthusiastic Line Chef to join our fast-paced kitchen team in Camden Market. The successful candidate will be responsible for preparing and cooking high-quality food, maintaining excellent food hygiene standards, and ensuring smooth kitchen operations during busy service periods. Key Responsibilities Prepare and cook menu items to company standards. Set up and stock kitchen stations before each service. Ensure food is presented consistently and served promptly. Maintain a clean, organised and hygienic work area. Follow all food safety, HACCP and health & safety procedures. Monitor stock levels and report shortages to the Kitchen Manager. Minimise food waste and use ingredients efficiently. Assist with deliveries, stock rotation and kitchen cleaning duties. Work effectively as part of a team in a busy environment. Support colleagues during peak trading periods. Requirements Previous experience as a Line Chef, Cook or Chef de Partie is preferred. Good knowledge of food hygiene and food safety regulations. Ability to work under pressure in a fast-paced kitchen. Strong organisational and time-management skills. Positive attitude and willingness to learn. Flexibility to work evenings, weekends and bank holidays. Right to work in the UK. What We Offer Competitive hourly pay. Staff meals during shifts. Opportunities for training and career progression. Friendly and supportive team environment. Flexible working hours.

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  • Store Manager Expert Perfumery
    Store Manager Expert Perfumery
    2 months ago
    £40000–£45000 yearly
    Full-time
    Carnaby, London

    About the Maison Our client is an independent French luxury fragrance Maison renowned for its contemporary approach to fine perfumery, combining exceptional craftsmanship, creative freedom and uncompromising quality. Working alongside internationally acclaimed perfumers, the Maison creates distinctive fragrances using carefully sourced raw materials, celebrating authenticity, innovation and sustainable luxury. With ambitious international expansion plans, the brand is looking for an inspiring Fragrance Boutique Manager to lead its London boutique and deliver an exceptional retail experience. Key Responsibilities Commercial Leadership • Lead the commercial performance of the boutique by driving sales, profitability and sustainable business growth., • Monitor and analyse key performance indicators, including sales performance, conversion rate, average transaction value, units per transaction and operational efficiency., • Develop and implement action plans to maximise commercial opportunities and continuously improve boutique performance., • Plan and execute local initiatives, including product launches, exclusive client events and community partnerships., • Prepare regular business reports and provide strategic recommendations to the Retail Manager and Head Office. Team Leadership & Development • Recruit, onboard and develop a high-performing team that embodies the Maison's values and luxury service standards., • Set clear objectives, conduct performance reviews and provide regular coaching to support individual development., • Foster a collaborative, inclusive and motivating working environment focused on excellence and continuous improvement., • Manage staffing, scheduling and workforce planning in line with business needs and UK employment legislation., • Identify future talent and contribute to succession planning within the retail network. Client Experience & Clienteling • Ensure every client receives an exceptional luxury experience aligned with the Maison's identity and service philosophy., • Drive clienteling initiatives by developing long-term relationships, encouraging personalised follow-ups and expanding the client database., • Inspire the team to deliver expert fragrance consultations, engaging storytelling and memorable client experiences., • Build loyalty among local and international clientele while continuously elevating service standards. Boutique Operations • Oversee all aspects of boutique operations, ensuring impeccable presentation, visual merchandising and operational excellence., • Manage inventory, stock accuracy, replenishment, deliveries and loss prevention procedures., • Ensure full compliance with company procedures relating to cash handling, health & safety, security and data protection., • Maintain efficient back-of-house organisation and ensure the boutique operates to the highest luxury retail standards., • Act as the primary point of contact for landlords, suppliers and local business partners. Candidate Profile • Minimum of three years' management experience within luxury retail, fragrance, beauty, premium hospitality or another high-end customer-focused environment., • Proven experience leading commercial performance and successfully developing high-performing teams., • Previous experience with boutique openings, retail projects or market launches would be a strong advantage., • Strong entrepreneurial mindset with excellent organisational and leadership skills., • Ability to work autonomously while collaborating effectively with an international Head Office., • Genuine passion for niche perfumery, craftsmanship and luxury retail., • Exceptional communication, leadership and coaching abilities., • Fluent English is essential; additional languages are highly desirable., • Flexibility to work weekends, late trading hours and peak retail periods., • Must have the legal right to work in the United Kingdom. What We Offer • Competitive salary based on experience., • Performance-related bonus scheme., • Comprehensive training in fragrance expertise, product knowledge and luxury client experience., • Ongoing coaching, leadership development and career progression opportunities., • Employee discount and product allowance., • The opportunity to play a key role in the international growth of a contemporary French luxury fragrance Maison. Why Join the Maison? Joining the Maison means becoming part of an entrepreneurial and people-focused company where excellence, creativity and innovation are at the heart of everything we do. You will play a pivotal role in the success of the London boutique while working closely with the Retail Manager and the Paris Head Office to support the Maison's continued international expansion. Location This position is based in London, welcoming both local and international clients within a premium retail environment. A strong understanding of London's luxury fragrance, beauty or niche retail market will be considered a significant advantage.

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