IT Service Analyst - Industrial Placement - Newcastle Upon Tyne - Benton Park View
hace 2 días
Newcastle upon Tyne
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about using data & analytics to solve real business challenges? Are you intrigued by the ever-evolving world of IT and Tech? Are you a confident communicator who loves working with others? If you're a university student eager to gain hands-on experience in a dynamic digital role, our industrial placement is the perfect opportunity. Challenge yourself, make an impact, apply now. Job description Picture yourself earning while you learn, gaining skills that will shape your career. As an IT Service / Data Analyst in our industrial placement, you'll make a real impact! Within CDIO, our IT Service / Data Analyst play a crucial role in supporting IT Service Managers / Data leads to deliver first rate information, maturing data quality and standards supporting complex technology services. You'll collaborate with teams from IT service operations, becoming an integral part of the Government Digital and Data profession. You will join a dynamic multi-sourced central service support team, you'll adopt a customer-centric approach focusing on protecting live service, driving continuous improvement underpinned by data analysts to gather, interpret data to provide insights for key decision-makers. Role Area 1: ELS Service Delivery As an IT service analyst, you will: • Support the creation and governance of accurate, trusted service data to strengthen Enterprise Service Lifecycle Management "data as the bedrock" principle., • Improve data quality, structure, and consistency across the service catalogue, taxonomies and configuration items., • Analyse datasets across the pre live, live, and assurance stages to provide insights that optimise the end-to-end service lifecycle., • Identify risks, trends, and friction points that support smoother transitions from pre live to live services., • Present insights in accessible ways that build organisational confidence in service reliability, stability, and performance., • Support the creation and governance of accurate, trusted service data to strengthen ESLM's "data as the bedrock" principle., • Improve data quality, structure, and consistency across service taxonomies and configuration items., • Analyse datasets across pre live, live, and assurance stages to provide insights that optimise the end to end service lifecycle., • Identify risks, trends, and friction points that support smoother transitions from pre live to live services., • Present insights in accessible ways that build organisational confidence in service reliability, stability, and performance., • Analytical, self-motivated with excellent attention to detail and clear ability to problem solve., • Strong communication skills, both orally and in writing., • Able to work under pressure, manage your time effectively and work on your own initiative., • A confident team player with the ability to build strong relationships and collaborate effectively across HMRC and with external stakeholders., • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history and previous experiences., • A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert., • A valid, in-date Student ID., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020