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Customer Services Team – Software Support Agent Job Type: Full Time Salary: £24,000 – £33,000 per annum (depending on experience) + Healthcare Location: Oxford, UK (Office-based role) About Us Focus Micro Systems is a long-established software company based in Oxford. For over 40 years, we’ve been developing specialist software for the property sector, supporting letting agents, estate agents, and business transfer agents across the UK. We’re proud of our reputation for excellent service, reliable products, and long-standing client relationships. Now, we’re looking for a Customer Service Agent – Software Support to join our friendly team and help us continue delivering great customer experiences. The Role This is an office-based, customer-facing role focused on supporting our in-house property management software. You’ll be the first point of contact for clients, responding to queries by phone and email, resolving software issues, and helping customers get the most from our products. It’s not a general IT or hardware support role. Instead, you’ll become an expert in our specialist applications and build strong relationships with our clients. What You’ll Be Doing • Providing clear, professional support to clients via telephone and email., • Investigating and resolving software-related queries., • Using our ticketing system to track, manage, and follow up on client issues., • Learning our software so you can confidently deliver training, demos, and webinars., • Working with a supportive team in a fast-paced but friendly environment. What We’re Looking For • Strong communication skills and a customer-first approach., • Previous experience in customer service or software support., • Good time management and problem-solving skills., • Confidence with Microsoft Windows, Word, Excel, and Outlook., • Strong numeracy and analytical skills (e.g. compiling reports)., • Ability to work well in a team and handle client-facing situations. It would be great if you also have: • Experience with Microsoft SQL Server (writing/troubleshooting queries)., • Knowledge of software testing and defect logging. Why Join Us? • We’re committed to your growth and offer plenty of opportunities to develop your skills and career, including:, • Running client training (in-house & on-site)., • Leading demos and webinars., • Gaining experience in software testing., • Working with Windows Server and networking., • Getting involved in product design, manuals, and even marketing campaigns. This role is ideal if you’re ambitious, proactive, and want to build a career in software support with real progression. Additional Information • Applicants must have previous commercial experience in a professional customer service or software support role., • This role is based at our Oxford office — applicants must be able to commute., • We welcome applicants from all backgrounds and are an equal opportunities employer.