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Were looking for a People Services - Customer Service Manager to join us in Bradford. The Customer Service Manager plays a critical role in ensuring high-quality consistent service delivery across all HR and Payroll operations. The Customer Service Manager is the guardian of service performance managing day-to-day client queries monitoring SLAs and KPIs identifying trends driving service improvement and ensuring issues are resolved swiftly and effectively. The Customer Service Manager provides insight and governance bringing the aggregated voice of the customer to operational teams whilst filtering the individual queries and escalations away from them. What will you be doing * Act as the primary operational contact point for client service issues managing escalations and ensuring timely resolution. * Monitor service performance against SLAs and KPIs producing regular performance reports and dashboards for clients and internal stakeholders * Analyse service delivery data to identify trends recurring issues and opportunities for continuous improvement particularly opportunities that cut across multiple teams * Partner closely with Operations to ensure root cause analysis and corrective actions are implemented effectively. * Support Client Relationship Management by providing accurate timely service insights to inform client reviews and relationship discussions. * Maintain the service catalogue and ensure service levels and commitments are clearly defined and understood. * Coordinate incident problem and change management processes across clients and internal teams. * Own the client Monthly Business Review process scheduling meetings preparing performance packs and ensuring follow-up actions are tracked and delivered. * Lead internal service governance forums to drive accountability and visibility of performance. * Ensure end user (customers employee) satisfaction is measured and feedback is actioned. * Develop and maintain a strong understanding of each clients service model contractual commitments and expectations. * Operating as a member of the SLT and contributing strategically to the wider goals of People Services in that capacity leaning on wider industry knowledge and a broad outsourcing and shared services skill base We tend to look for people with: Essential: * Proven experience in a service management client delivery or service operations role within a shared service or outsourced environment. * Strong experience of working with repeatable processes and associated service metrics. * Excellent analytical skills with the ability to interpret data and present actionable insights. * Experience in service performance reporting and trend analysis. * Confident communicator able to engage effectively with both internal teams and external clients at all levels. * Demonstrated ability to drive problem resolution and process improvement. * Storytelling the purpose and function of the service management area bringing internal and external stakeholders on the journey of acceptance and onwards to embracing service management Desirable: * Experience of setting up service management in a greenfield environment * Exposure to continuous improvement methodologies such as Lean or Six Sigma. * Experience in stakeholder management and governance across multiple clients or business units. * Understanding of contractual SLAs and commercial frameworks. Whats in it for you * Competitive salary bonus * 25 days annual leave with the option to purchase 5 more * Access to wellbeing and mental health benefits such as the Calm app personal medical critical illness cover and dental insurance * Matched pension contribution up to 10% * Access to our car benefit scheme * Access to our online learning platform to continue to develop and grow your career with us * The chance to join an innovative fast-paced and passionate team Who we are: Liberty Blume a Liberty Global company is a rapidly growing business services provider specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency scale and value to our customers through Business Procurement and Financial Solutions. If youre curious customer centric and enjoy being one step ahead join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer committed to an inclusive environment and accommodating all candidates. Were eager to hear from you no matter your background. Required Experience: Manager Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1

Were looking for a People Services Team Leader to join us in Bradford on a permanent full-time basis. This role offers hybrid working with two days based in the office each week. The People Services Team Leader serves as a key contact for delivering accurate timely and consistent People-related guidance. This role works collaboratively with the wider business the People Team and internal stakeholders to understand and resolve employee matters effectively. As a leader within the Employee Services team you will be responsible for managing coaching and developing a team of People Advisors while ensuring operational excellence and regulatory compliance across all team activities. What will you be doing • Provide day-to-day leadership and motivation to your team ensuring they consistently act in the best interests of employees Line Managers and the wider business., • Inspire support and coach team members to deliver exceptional employee experience offering structured feedback to help them continuously improve and exceed expectations., • Oversee and manage individual and team performance fostering a culture of accountability and excellence., • Build and maintain strong stakeholder relationships communicating clearly professionally and effectively at all levels., • Conduct regular one-to-one performance reviews and meaningful connected conversations to support development and engagement., • Offer clear and accurate advice on policies and procedures equipping colleagues with the knowledge they need., • Act as the first point of contact for escalated queries ensuring timely and effective resolution., • Manage team workload to ensure high-quality outputs are delivered within agreed deadlines and service level agreements (SLAs)., • Lead the day-to-day delivery of operational change projects within the People Team ensuring alignment with project objectives timelines and deliverables., • Monitor and report on team performance against agreed targets providing updates to the Senior HR Operations Manager. We tend to look for people with: Essential: • Previous line management experience is essential with a proven ability to lead support and develop team members., • Proven experience working within a HR or Employee Services team environment., • Demonstrated contribution to the development implementation and continuous improvement of HR policies and processes., • Minimum CIPD Level 5 qualification., • Strong understanding of the employee lifecycle and its practical application., • Interest in and awareness of employment law including its application and best practice principles., • Experience in providing policy and process advice to line managers and employees is desirable. Desirable: • Proficient in Microsoft Office applications with experience using HR systems such as Oracle Service Cloud Workday and workflow/case management tools., • Excellent communication skills both written and verbal with the ability to deliver clear advice and manage challenging conversations effectively and at pace. Whats in it for you • Competitive salary, • 25 days annual leave with the option to purchase 5 more, • Access to wellbeing and mental health benefits such as the Calm app personal medical critical illness cover and dental insurance, • Matched pension contribution up to 10%, • 24 hours of paid Volunteer Time Off, • Discounted gym and wellness memberships, • Access to our car benefit scheme, • Access to our online learning platform to continue to develop and grow your career with us, • The chance to join an innovative fast-paced and passionate team Who we are: Liberty Blume a Liberty Global company is a rapidly growing business services provider specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency scale and value to our customers through Business Procurement and Financial Solutions. If youre curious customer centric and enjoy being one step ahead join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer. If you are curious and resilient with a limitless mindset were eager to hear from you no matter your background. Key Skills Hyperion,Acquisition,Asset,ABAP,Basic,Activex Employment Type : Full-Time Experience: years Vacancy: 1

HR Business Partner We're partnering with a leading fashion retailer on the search for a HR Business Partner to support their UK retail estate across the South. This is a hands-on, people-first role where you'll work closely with Area and Store Managers to drive performance, culture and capability across a fast-paced, customer-focused business. What you'll be doing Partner with retail leadership on all people matters including workforce planning, succession, talent pipelines and new store openings. Lead ER across the region (advice, investigations, disciplinaries/grievances), coaching managers to handle issues with confidence and fairness. Deliver the retail people plan: engagement, wellbeing, DE&I and ways of working that lift performance. Oversee recruitment across stores, ensuring quality hires and quick turnaround, supporting with selection and assessment where needed. Support learning and development: induction, manager capability, bite-size training and on-the-job coaching. Guide annual HR cycles including performance, pay and reward inputs, bonus and recognition. Use people data and insights to identify trends, recommend actions and measure impact. Act as custodian of HR policy and employment law compliance. Be visible in store; build trusted relationships with managers and teams through regular visits. About you Proven experience in a multi-site retail HR role, ideally within fashion. Strong ER experience and confident knowledge of UK employment law. Commercial, data-literate and solutions-focused, with the ability to influence and challenge senior stakeholders. Organised, resilient and comfortable in a fast-moving, ever-changing environment. Why join? High-impact remit across a recognised fashion brand. Autonomy to shape and deliver the people agenda across the South. Supportive leadership, collaborative culture and genuine opportunities for career development. Salary: c.£50,000 - £60,000 + Bonus + Benefits BBBH34497 TPBN1_UKTJ

A leading global bank is seeking a Senior Manager, People Advisory in Leeds to manage complex people issues and provide guidance in HR practices. The role involves coaching HR teams, producing documentation, and ensuring compliance with employment law.

A growing manufacturing business is seeking an experienced HR Manager in Leeds. This role involves strategic and operational HR management, partnering with leadership to drive performance. Candidates should possess solid HR experience, a strong understanding of employment law, and a passion for peop

A leading recruitment agency is seeking an experienced HR Manager to provide high-level HR support across UK and international teams. The successful candidate will manage a HR Advisor and oversee sensitive employee relations within a legal services environment.

Were recruiting a forward-thinking Head of ER & Employee Experience to lead a values-driven HR partnering function across a multi-site, national workforce of c.1,000 colleagues . In a fast-paced, resilient and PE-backed environment, youll shape a consistent, fair and positive employee experience while strengthening leadership capability across all sites. Reporting to the Chief People Officer, and working closely with the Head of Talent Acquisition & Development, youll ensure HR operations, ER, culture and development activity are aligned to deliver a seamless employee journey. What Youll Lead A proactive HR partnering service that drives performance and supports leaders High-quality, consistent ER practice , including oversight of complex cases Policy development aligned with legislation, safeguarding and organisational values Employee experience, engagement and wellbeing initiatives with strong employee voice Integration of HR and L&D activity to build manager capability Compliance across DBS, right-to-work, data integrity and workforce reporting What You Bring Experience leading HR partnering in multi-site, complex environments Strong expertise in employee relations , including high-risk cases Ability to influence senior leaders and build manager confidence Background in engagement, wellbeing or culture development Robust employment law knowledge and CIPD Level 7 (or equivalent) Why Join? A rare opportunity to shape ER and employee experience in a high-growth, PE-backed organisation with real autonomy, senior-level visibility and the chance to make a meaningful, organisation-wide impact. TPBN1_UKTJ

Embark on a fulfilling career with a leading Yorkshire based business that prioritises your growth and development. This role offers a flexible, supportive, and enjoyable working environment where you can truly thrive. With a competitive salary on offer, a comprehensive benefits package, and a commitment to your professional development, our client is dedicated to being the best place to work. Role Overview: As an Employee Relations Specialist, you will play a pivotal role in fostering a positive and inclusive working environment. Your efforts will directly support the alignment of organisational strategy with colleague needs, ensuring continuous improvement in people practices. Collaborating with a supportive team of People Business Partners, your responsibilities will encompass policy development, employee relations case management, organisational change, coaching, and learning and development. Key Responsibilities: - Lead on employee relations casework, including conflict resolution, disciplinary hearings, and performance management - Ensure People/ER processes comply with employment legislation and company values - Provide commercially sound ER advice and support to management teams - Deliver training to line managers on ER-related topics - Identify and escalate ER-related risks and emerging trends - Manage escalated casework, including early conciliation and Employment Tribunal Bundles - Maintain accurate workload trackers and ER MI data, suggesting improvements - Support the ongoing development of Employee Relations support, including policy development and manager support - Successfully complete ER-related ad-hoc projects Qualifications and Experience: - CIPD Level 5 qualification as a minimum - Proven experience in managing ER casework and policy development in a complex environment - Strong understanding of HR best practices and employment legislation - Ability to influence and coach others to improve performance - Customer-centric approach with a commitment to exceeding expectations If this role is of interest please email your most up-to-date CV quoting reference JK -FLK-698. TPBN1_UKTJ

The role reports to the Balance Sheet Reporting & Control Manager- as part of the wider Group finance team. You would have coaching responsibilities for 2 team members. This currently would be an assistant accountant and a graduate. A great role for an individual looking to make a first move into industry or an individual who has audit or management accounts experience. Responsibilities: • Prepare monthly balance sheets and management accounts, providing commentary on significant movements and variances. • Establish, monitor, and improve internal controls over financial processes to safeguard the Group's financial integrity. • Oversee the general ledger and ensure all transactions are recorded, filed, and reported accurately. • Business partnering with teams to obtain key information for financial control meetings • Analyse financial data to identify trends and variances, and provide insights into their causes. • Support the team with technical expertise relating to project-based accounting • Implement improvements of finance processes and reporting • Take a proactive approach to risk management, ensuring risks and issues are identified, addressed and reported and, where appropriate, escalated About you Key Skills; • Qualified accountant (e.g., ACA, ACCA, CIMA) • Excellent written and oral communication and presentation skills, with the ability to explain complex information to diverse audiences. • The confidence & ability to challenge non-finance stakeholders to deliver the right end-results • Resilience and the ability to adapt in an ever changing environment • Strong ability to build effective working relationships with internal and external stakeholders at all levels, to work collaboratively to achieve objectives. • Strong ability to work flexibly - managing changing and competing priorities and absorbing new information rapidly to address complex issues. • Takes ownership and uses initiative to solve problems • Pro-active individual with a can-do attitude About us Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain. Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you'll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking. We host regular seasonal events and you'll often find our suppliers on site sharing details of their latest product. We're also committed to fundraising for our current charity partner. Our business is fast paced and ever changing, as such we've lots of opportunities for you to play your part in our success. We'd love to meet you... Some of the benefits you can expect as follows; 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family members (subject to fair usage) Generous holiday entitlement 4 and a half day working week with flexible working hours Company pension contributions Perks with over 850 retailers Free parking onsite A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave TPBN1_UKTJ

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. General Motors offers opportunities to all job seekers including individuals with disabilities. At General Motors, we’re on a mission to create

A growing manufacturing business in Leeds is seeking a standalone HR Manager who is both strategic and operational. This role involves partnering with leadership to implement HR initiatives that drive performance and employee engagement. The ideal candidate will have solid HR experience, be CIPD qua

CFO, Head of HR, Non-Executive Board, General Manager (Processing).Operations Director, General Manager (Regional General Manager (Corby), Head of Transport.Ensure required operational capabilities (transport, warehousing, garment processing) to meet clients’ needs and growth aspirations.Develop a