Order Entry Specialist
5 days ago
Hayes
Customer Order Administrator Location: Office-based, Hayes, Middlesex Salary: £30,000 per annum + benefits Hours: 40 hours per week, Monday to Sunday (between 08:00 – 19:00) The Role We are looking for a highly organised and customer-focused Customer Order Administrator to manage consumer-facing orders from placement through to delivery. This role plays a key part in ensuring a smooth customer experience, maintaining accurate order data, and resolving delivery or stock-related issues efficiently. You will act as a subject matter expert within your area, working closely with the Customer Service Manager to identify process improvements and support continuous operational excellence. Key Responsibilities • Process and manage consumer orders from placement through to delivery, • Maintain and manage the open order book, including push-outs, pull-ins, and error orders, • Monitor deliveries, chase PODs, and provide tracking information to customers, • Handle out-of-stock notifications and amend orders as required, • Respond to customer enquiries via phone and live chat, resolving issues efficiently, • Maintain accurate records and notes within D365, • Liaise with internal teams to resolve order, stock, and delivery issues, • Complete regular reporting and administrative tasks, • Proven experience in Order Management, Customer Service, or Supply Chain Operations, • EDI experience (understanding EDI transactions, order flows, and troubleshooting errors), • Strong Excel skills, including the ability to confidently use VLOOKUPs and Pivot Tables, • Excellent attention to detail with strong administrative and organisational skills, • Ability to investigate customer issues, identify root causes, and deliver effective solutions, • Outstanding verbal and written communication skills, • Ability to work independently, within a small team, and as part of a wider organisation, • Confident in maintaining accurate system notes and working with order management systems (e.g. D365), • Adaptable, proactive, and open to change and process improvement, • Experience producing or delivering training materials for colleagues is desirable, • Comfortable working a rotating schedule including weekends Reporting & Location • Reports to: Customer Service Manager, • Competitive salary of £30,000, • Additional company benefits