Account Manager Catering Management
2 days ago
City of London
Job Details Account Manager - Catering Management EMEA Location: London, UK Schedule: Full Time About Evans Global Aviation Evans Global Aviation brings together a global community dedicated to supporting and strengthening business aviation. As a member of that community, your daily work touches world events, history-making initiatives, and the lives of people around the globe. Our employees succeed through teamwork, commitment, integrity, and innovation. Working together, they proactively support our internal and external customers, anticipate needs, and consistently exceed expectations while reducing risk and delivering dependable service. Position Description The primary focus for Account Manager Catering Management EMEA is managing bespoke VIP in-flight catering services for high level customers typically operating wide-body VVIP configuration aircraft, whilst also carrying out key account management responsibilities for Universal. Acting as the main point of contact for all catering-related requirements, ensuring exceptional service delivery and seamless customer experience. In addition, you will play an active role in developing business opportunities within this sector by identifying and onboarding new customers. Additionally, they manage the day-to-day account management process, coordinate account meetings and service support resources with assigned accounts. Develops and maintains a sales pipeline to support future forecasting, retention, and business planning for assigned clients through a strategic selling and account plan targeting specific opportunities. Provides sales and executive management with account updates, sales forecasts and applicable research. Provides direction and works cross-functionally with other Global account managers, new business development, service delivery team and business units to meet client’s expectations. They have the responsibility of introducing new Universal Aviation products and services to assigned account base. Represents Universal Aviation in a manner consistent with Universal’s Corporate Vision; includes being consultative with clients, projecting a positive corporate image, having general passion for our clients’ success, and maintaining communications in a cooperative and professional manner with all team members and clients. Essential Duties and Responsibilities – UK Catering Management • Oversee and coordinate all aspects of the VIP in-flight catering services for customers ensuring quality and timeliness., • Build and maintain strong relationships with key stakeholders, including operators, suppliers, and internal teams., • Act as the liaison between Universal and our catering partners, ensuring expectations are met and issues are resolved promptly., • Monitor flight schedules closely, being available on the day of operation to track arrivals, manage delays, and proactively address any last-minute changes or issues., • Ensure catering teams are fully briefed and prepared ahead of each flight, including galley plan arrangements, with contingencies in place for schedule changes., • Manage budgets, track costs, and ensure project profitability., • Ensure strict adherence to health, safety, and food hygiene regulations across all catering operations., • Conduct regular quality checks and audits to maintain compliance with aviation and food safety standards with catering network suppliers., • Lead quarterly review meetings with senior stakeholders from both the operator and tour operator, providing updates on performance, key metrics, and opportunities for improvement., • Identify opportunities to bring attract new customers for bespoke VIP in-flight catering services, working closely with other Global account managers to convert leads., • Present the value of the VIP in-flight catering services to prospective clients and stakeholders, tailoring solutions to their requirements., • Continuously seek ways to enhance the in-flight catering services programme and overall client experience. Essential Duties and Responsibilities – Account Manager • Develop, analyze and execute strategic selling and account plans for assigned customers. Identify, qualify and execute up-sell / cross-sell opportunities within existing assigned client base for Universal Aviation and Air Culinaire; follow sales process from start to finish including analyzing client’s business needs (conducting research); monitoring account; gathering pertinent information; conducting demonstrations and creating proposals., • Manage all aspects of customer experience by partnering with internal resources to exceed customer expectations., • Take ownership of on-boarding process from new sales., • Manage accounts through service delivery reviews and profile management and grow the client relationship by regularly contacting customers via phone, email, in person, and/or tradeshows., • Report on all CRM and sales activities via reports in our CRM system, maintenance of client information in the sales database, weekly status reports, regular meetings with Reporting Manager; based on these calls, report any findings about market or industry conditions; feedback on Universal products and services and any concerns that may affect sales and client retention., • Become familiar with competitors’ products in the course of day-to-day duties and with reports from marketing to be aware of any progress or changes in competitors’ products or strategies. Share market intelligence from day-to-day duties with Marketing through established tools and use collective intelligence to enhance decision-making in day-to-day duties and responsibilities., • Represent company at assigned trade shows and events designed to maintain and enhance current relationships; participate in and help manage Universal sponsored events., • Meet goals for customer retention and customer loyalty index including close-the-loop process in alignment with established goals and process ownership to their reporting manager., • Collaborate with Territory Account Managers and Country Managers on issues affecting assigned clients; develop lessons learned and share information with assigned team., • Review Daily Movement and other operational reports and action or follow-up on any issues with active trips., • Perform post trip follow-ups by contacting client 2-3 days after completion services to get feedback., • Stay up to date and share internally on industry trends, competitor activities, and market conditions to identify opportunities and threats, and adjust sales strategies accordingly., • Manage negotiations for high-value contracts and agreements with clients, ensuring favorable terms and conditions for the company., • Ensure that all sales activities and processes comply with company policies, industry regulations, and ethical standards., • Collaborate with marketing, operations and the Customer experience team, to improve how we deliver a higher level of service excellence, consistently and across the network. Mandatory Qualifications and Requirements • Previous experience in General or Business aviation sector required., • In-flight catering experience preferable., • Proven sales experience in General or Business Aviation sector required. 5+ years sales experience., • Must demonstrate a willingness to continuously improve sales and customer experience., • Must be highly organized, detail orientated and be able to multi-task and prioritize cross-functional duties., • Must demonstrate a high energy level, a positive attitude and a willingness to work cross-functionally with others., • Proven track record of quota attainment., • Strong written and verbal skills (for internal as well as external use). Must be fluent in English., • Experience selling aviation services., • Computer proficiency required in Microsoft Office Products including Outlook, Excel, Power Point., • Proficiency in CRM software and sales analytics tools., • Exhibit positive teamwork, loyalty to the Company and co-workers; always exhibit a confident and professional manner, • Must be able to negotiate and readily make decisions that align with sales targets, pricing strategies and customer segment., • Must have cultural understanding and empathy for how business is conducted., • Results-oriented with a focus on delivering exceptional customer service., • Willingness to travel at least 25% of the time or as needed., • Other duties as assigned / required Other Information Normal office environment to include hybrid homeworking Long work hours and requirements out of hours International Travel Essential Ability to work in diverse cultural settings Disclaimer This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company. Evans Global Aviation, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
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