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At Dexory, we’re redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. As a Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform, DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe. You’ll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities: • Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process., • Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly., • Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits., • Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones., • Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention., • Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs., • Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered., • Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. About you: • Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company., • Fluent French speaking would be desirable, • Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth., • Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders., • Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends., • Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually., • Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously., • Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week)., • Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. Benefits: Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: • Performance: High standards, outstanding results,, • Impact: Big challenges, bigger results, • Commitment: All in, every time, • One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. You will also receive: • Private healthcare via Bupa with 24/7 medical helpline, • Life insurance, • Income protection, • Pension: 4+% employee with option to opt into salary exchange, 5% employer, • Employee Assistance Programme - mental wellbeing, financial and legal advice/support, • 25 holidays per year, • Full meals onsite in Wallingford, • Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship for this role.

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together. We're only interested in the best ideas, no matter where they're from. We're doers. Game-changers. Only with immense heat and pressure are diamonds formed, and our high-performance, high-reward culture isnʼt for everyone. We bend the rules. We say it as it is. We donʼt quit. This opportunity doesnʼt present itself everyday. This is your chance to be a part of something truly revolutionary. *We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Role: As a Graduate Sales Development Representative, your primary responsibility is to generate and qualify leads, identify prospects who have a genuine interest in our robotic tech. This role is crucial to our sales pipeline, driving growth and success. This will involve onsite work at least 1-2 days per week in our Wallingford office. Fluency in an additional European language is highly advantageous. Responsibilities: • Conduct thorough research to identify and scope market opportunities and potential leads., • Arrange business meetings with prospective clients, schedule meetings and demonstrations of our software., • Maintain corporate Linkedin accounts and Hubspot CRM to manage our leads and opportunities., • Keep updated research on trends within the industry; overseeing competitors and movements within the logistics space, • Keeping the Sales team updated with research, insights from calls and conversations and providing feedback on the sales process, • Build strong relationships internally to work with the Sales team in aligning and developing well-targeted leads to suit the overall Sales strategy of the team and the overall business. Qualifications: • Highly proactive in constantly looking for ways to generate new leads including keeping up to date with trends on social media/the news/tech publications, gaining referrals, networking etc., • Great intuition on finding the right prospects, pursuing them and gaining initial introductions/qualifications, • Used to creating and updating spreadsheets and presentations., • Excellent communication & presentation skills, capable of hands on problem-solving., • Comfortable with the dynamics of a small, fast growing business Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: • Performance: High standards, outstanding results,, • Impact: Big challenges, bigger results, • Commitment: All in, every time, • One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. You will also receive: • Private healthcare via Bupa with 24/7 medical helpline, • Life insurance, • Income protection, • Pension: 4+% employee with option to opt into salary exchange, 5% employer, • Employee Assistance Programme - mental wellbeing, financial and legal advice/support, • 25 holidays per year, • Full meals onsite in Wallingford, • Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training We are unable to provide sponsorship or relocation for this role

Salary: £25,652 + Bonus + Excellent Benefits Sales Advisor - Abingdon - Plumb Centre So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the salary of £25,652 salary, there are also benefits on tap – including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Sales Advisor based in our Abingdon branch you’ll be responsible for: * Serving customers on the trade counter by understanding their specific needs and providing product recommendations. * Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude. * Booking stock in and putting it away in the designated location. * Proactively contacting customers to build relationships and drive branch growth, particularly focusing on those with reduced or inactive spending. This is a full time permanent role working 40 hours per week, Monday to Friday between 7:30am - 5pm (rota basis) and 1 in 3 Saturdays from 8am - 12pm (paid as overtime or time in lieu). And here’s what we’d like you to have: * Prior customer service or sales experience. * Willingness to learn, with a positive and enthusiastic attitude and a strong work ethic. * Confidence in engaging with customers both face-to-face and over the phone. * A confident, proactive approach to sales—promoting products, quoting accurately, and building customer relationships over the phone. We look forward to receiving your application!

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