It service delivery manager jobs in HuntingdonCreate job alerts

Description Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon UNLEASH YOUR POTENTIAL The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving as a key partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line and external teams, you ensure a seamless, well-organised response to all incidents and service requests across the organisation. Key Responsibilities • To assist and support the incident manager, by proactively leading and motivating the Junior SDA’s ensuring that there is a culture of high performance, strong engagement and a commitment to continual improvement., • ITSM Architecture: Administer and optimize ServiceDesk Plus (SDP), including the design of complex Request Life Cycles (RLC) and visual workflows., • Oversee the full Incident & Request life cycle from initial capture through to closure in line with agreed service levels and ITIL best practise., • Assist with identifying any Major Incidents, communicating to the Incident Manager and liaising with external stake holders., • Help and mentor the Service Desk Analysts, through escalations and by sharing experience and knowledge., • Advanced Reporting: Develop custom dashboards and scheduled reports using Analytics Plus to track KPIs like SLA compliance and ticket trends., • Develop and suggest CSI to the Incident Manager. Technical Requirements • ManageEngine Mastery: Deep administrative experience with ServiceDesk Plus (Cloud or On-Premise), AD Manager Plus, and Endpoint Central., • Automation Logic: Proven ability to build IF/THEN conditions, Wait Nodes, and Approval Stages within the SDP Workflow Editor., • Active Directory: Expert knowledge of AD, including GPOs and group nested permissions., • Integration Skills: Experience using API Key/Authtokens to link ManageEngine products or connect to third-party apps (Slack, Jira, etc.). Qualifications & Soft Skills • Certifications: ITIL v4 Foundation and ideally a ManageEngine Certified Professional designation., • Communication: Ability to train junior staff on ManageEngine best practices and KB creation., • Ability to work well in a close team and liase with external stakeholders, • Good level of Written and verbal communication, • Ability to write in depth knowledge articles for different levels of users. Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundations of our Leidos culture are our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-TIme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: _– we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £34,800.00-£43,500.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This position represents an excellent opportunity for an experienced IT professional to take ownership of delivery coordination, service operations, and supplier management across a busy internal IT function. IT Delivery & Service Manager. The successful candidate will play a central role in imp

This is an exciting opportunity for a skilled project management professional with a strong background in highways infrastructure delivery to play a key role in delivering a high-profile project that will provide long-term benefits to local communities across West Sussex. Working within the Council&

A well-funded and ambitious telecoms and digital services business is looking for a Customer Service Manager to lead and improve a busy customer support team. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. Hit apply or contact StevenWright @ sp

In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Ability to prioritise workload, balancing multiple demands while maintaining service quality. As a Service Manager, you will be part

A well-funded and ambitious telecoms and digital services business is looking for a Customer Service Manager to lead and improve a busy customer support team. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. You'll manage a team of 9 support exec

Regional Service Delivery Lead based in London, UK, to manage a team of local delivery managers and serve as a critical link between IT services and business operations. The ideal candidate will have proven experience in IT service management, strong communication skills, and the ability to work wit

This position is based in Greater London, with a focus on delivering within secure and audited environments. SCC Flex (Flexible Resourcing) is looking for a Service Delivery Manager/Business Analyst to bridge technical teams and stakeholders. Apply now for this exciting opportunity at SCC.

The position requires a balance of technical understanding and excellent customer service skills, contributing to successful operational management in a complex service environment. A leading facilities management firm is seeking a dedicated individual to manage the provision of services to a govern

Ryder Reid Legal Limited is seeking a Service Delivery Analyst to enhance their high-performing IT team located in London. Key responsibilities include acting as the primary contact for IT issues, providing deskside support, and managing service requests. If you're an adaptable IT professional with

The successful candidate will manage local delivery managers, oversee service delivery, and ensure high-quality IT services across regional offices. Ideal applicants will have significant IT service experience, strong stakeholder management skills, and a passion for IT service excellence. This posit

EOS IT Solutions in Greater London is seeking an experienced Project Manager to oversee and deliver complex Audiovisual (AV) projects. In this role, you will work closely with clients, manage budgets, and coordinate cross-functional teams to ensure projects are completed on time and within budget. T

The position involves monitoring service delivery against performance indicators, engaging with clients, and supporting continuous improvement in services. A leading IT services provider is looking to hire a Service Delivery Manager for their Aerospace, Defence and Security team in Cheltenham. This

Des déplacements sur d'autres sites sont à prévoir. Depuis 2005, des centaines de missions à succès ont été facilitées par notre intermédiaire. Le projet est en anglais, avec 2 jours de travail sur site toutes les semaines.

HM Revenue & Customs is seeking an IT Delivery Manager to oversee the delivery of complex IT projects. This role involves managing end-to-end IT project delivery, ensuring financial tracking, and utilizing both Agile and Waterfall methodologies. Strong project governance skills and the ability to bu

SPECTRUM IT in Southampton is seeking a Customer Service Manager to lead a team of 9 support executives in a busy telecoms environment. This position offers a full-time schedule, Monday to Friday, with a salary of £50,000 plus benefits.

Applause IT Recruitment Ltd is seeking a Service Delivery Manager to oversee the delivery of secure projects within the defence and cyber security sectors. This role focuses on customer relationships, project delivery, and risk management within highly secure environments. Excellent benefits and opp

The position offers competitive salary, benefits, and progression opportunities. Trusted Technology Partnership is seeking an IT Service Delivery Manager to join their team in Ringwood, Hampshire. In this hybrid role, you will lead a team responsible for delivering high-quality IT support services w

Demonstrable experience in IT service management, vendor management, or a closely related discipline involving coordinated service delivery across multiple sites in organisations of 500+ employees, ideally with experience of rapid growth or acquisition-driven scaling. Security and incident managemen

Undisclosed company in Oxfordshire seeks an experienced IT Project Manager to deliver business-critical projects. This role requires a minimum of 5 years in IT Project Management, with proven success in delivering projects on time and within budget using structured methodologies. This hybrid positio

We are committed to sustainability initiatives and the promotion and pursuit of a diversity and inclusion. We believe in recognising our people based on merit and ability alone and do not discriminate, or tolerate discrimination, whether on the basis of race (including colour, nationality, ethnic or

Get Staffed Online Recruitment Limited is seeking an IT Service Manager based in Ringwood, Hampshire, with hybrid working options. You will play a critical role in analysing service metrics and supporting team members to meet their key performance indicators. Excellent communication skills and exper

Shoptalk in Greater London is looking for a Senior IT/Technology Project Manager to lead complex technology projects and ensure alignment with strategic business objectives. Ideal candidates will have extensive project management experience, leadership skills, and familiarity with agile methodologie

Nationwide Service Support Manager to oversee Facilities Management services across rail maintenance depots. The successful candidate will manage operational delivery, compliance with safety standards, and team leadership. The role offers opportunities for growth in a safety-critical environment.

The Contract Manager will oversee health and safety compliance, manage service delivery, and liaise effectively with clients and internal teams. Strong leadership skills and financial acumen are essential, along with the ability to foster a proactive and performance-driven culture in the team. BGIS

A well-established technology-focused business in Greater London is seeking an experienced IT Project Manager. The individual should be Prince 2 accredited and have experience managing mid-sized projects with budgets between £200k-£500k. Offering a competitive salary of up to £68,000, this is an

An experienced professional, commercially aware with broad technical knowledge and understanding of Facilities Service Delivery and Performance Management. Understand FM Service Delivery concepts with the ability to explain this effectively to management or cross-functional teams. Workplace Resource

We are seeking an experienced IT Service Manager to support a long‑term critical public sector programme within a secure environment. Lead and manage IT service delivery in line with agreed SLAs and KPIs. Manage incident, problem, change, and service transition activities.

As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent, high‑quality service outcomes. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue caree

A leading IT recruitment agency in the United Kingdom is seeking a Project Manager responsible for leading and managing the successful delivery of complex projects. The position also offers flexible working conditions and various employee benefits. This role involves creating and managing Project Pl

We have an exciting opportunity for an IT Delivery Manager (Digital) to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Lead strong and effective governance that ensures quality, accountability and on‑time delivery across a

Must have experience of service management disciplines within the development life cycle and in-service delivery life cycle• Excellent problem solving, leading servicerelated operational escalations and issues to successful resolution with the Product Group team• Working experience in a DevOps e

National Highways is looking for an Assistant Service Delivery Manager in Bedford to oversee maintenance and repair services in the East Region. This role aims to ensure adherence to quality and safety standards while tracking service performance and managing cyclical maintenance. The position offer

A leading technology services company is looking for a skilled Service Transition & Project Manager in Greater London to oversee IT project delivery and transition activities. This role requires 8-10 years of relevant experience and provides a flexible work environment along with a comprehensive ben

Are you the kind of Service Desk Manager who wants to build something, not just inherit a process and keep it ticking over?. It’s more hands‑on leadership, process improvement, client service, and helping shape how the service desk works as the business grows. We’re hiring a Service Desk Manag

Candidates should have at least 7 years of IT project management experience, strong data and reporting skills, and the ability to work with senior stakeholders. CBRE is looking for a Project Manager to join their D&T team in Greater London. Essential qualifications include a relevant degree, Prince

This role requires excellent communication skills and the ability to work with complex technical projects, along with strong leadership abilities. Sabio Group is looking for a Project Manager to join their Project Delivery team in London. The successful candidate will lead and manage projects, ensur

Key Words: Delivery Manager / Partner Enablement / Implementation Lead / SaaS / Technical Software / Professional Services / Training Programs / Certification / Customer Success / System Integrators / Managed Service Providers. Proven industry experience in Professional Services, Implementation, or

HM Revenue & Customs is seeking a Senior IT Service Manager to ensure the management of live digital and technology services. Candidates should have strong analytical and problem-solving skills, stakeholder management experience, and familiarity with ITIL v4. The position is full-time, based in vari