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Microsoft Dynamics 365 Account Manager London (Hybrid – 2 days onsite) £70,000 - £90,000 per annum About the Company You’ll be joining a global technology and consulting organisation at the forefront of digital transformation, cloud, and enterprise platforms. The business partners with some of the world’s leading enterprises to deliver large-scale transformation programmes across data, cloud, and Microsoft ecosystems. With strong investment in its Microsoft practice, this is a key hire within a growing team where licensing plays a critical role in shaping commercial outcomes and supporting major enterprise deals. You’ll be part of a collaborative environment working alongside sales, presales, delivery, and finance teams, with real exposure to high-value, complex client engagements. Role Summary We’re looking for a Microsoft Dynamics 365 (D365) Sales Lead with 3–5 years of experience to manage, optimise, and advise on licensing across internal teams and client engagements. This role is central to ensuring cost optimisation, compliance, and commercial accuracy, particularly across sales pursuits, renewals, and ongoing delivery. Key Responsibilities D365 Licensing Strategy & Advisory • Advise on licence selection across Finance & Operations, Sales, Customer Service, Field Service, Power Platform, and add-ons, • Assess requirements and recommend licensing aligned to Microsoft rules and best practices, • Act as licensing SME across Sales, Presales, and Delivery, • Support RFPs, bids, SOWs, and commercial reviews, • Identify opportunities to optimise licensing costs while maintaining compliance, • Support Microsoft promotions and incentive programmes, • Ensure compliance with Microsoft licensing agreements and CSP requirements, • Maintain accurate records of licences, usage, and assignments, • Act as liaison with Microsoft and CSP partners, • Maintain Microsoft licensing knowledge and certifications, • Educate internal teams on best practices and common pitfalls Skills & Experience Essential: • 3–5 years’ experience in Microsoft (D365 focused), • Strong understanding of D365 licensing models (F&O, CE, Power Platform), • Experience with CSP / Direct CSP models and Microsoft Admin Portals, • Strong analytical and commercial awareness, • Microsoft certifications (Dynamics 365 / Licensing), • Experience in enterprise or multi-client environments, • Exposure to presales or deal qualification This is a great opportunity to step into a role where you’ll directly influence how enterprise deals are structured, priced, and delivered, while building deep expertise in one of the most in-demand areas of the Microsoft ecosystem. If this sounds like the next step in your career, apply today!

Interim HR Operations Manager (fixed term contract) Location: London. 5 days in-office requirement. Type: Fixed term contract requiring an immediate start with an initial contract duration until 31st December 2026 (with potential extension) Salary: Up to £80,000 + £10,000 completion bonus plus desirable benefits. The Opportunity Middlemore have been retained by a high-performing, international financial services business to recruit an Interim HR Operations Advisor to take ownership of HR operations, supporting an international population. This is a hands-on role where you will be responsible for day-to-day HR operations for the business. The Role Reporting to the Global People Operations Director you will be responsible for delivering a high-quality HR service across a population of c. 750 employees globally. Key responsibilities include: • HR operations and administration across the full employee lifecycle, • Working with a team of HR Advisors/Administrators (UK and offshore), • Allocating work, setting priorities, and maintaining service standards, • Acting as the key escalation point for HR operational issues, • Overseeing onboarding, benefits administration, and monthly onboarding events, • Managing right-to-work, visas, relocation, and mobility processes, • Ensuring compliance with data protection, audit, and control requirements, • Managing and optimising the performance of an offshore HR provider, • Supporting the transition to Workday, • Contributing to process improvement and documentation as the function evolves The Environment This is not a traditional, process-led HR operations role as it requires a high degree of flexibility and a solutions-driven mindset. The function currently operates in a: • High-touch environment with bespoke requests - requiring a flexible and pragmatic approach, • Fast-paced setting with shifting priorities, • Context where processes are evolving and not always fully defined Success in this role will come from your ability to bring a degree of structure, and sound judgement without over-engineering processes. What We’re Looking For We’re looking for a pragmatic, delivery-focused HR Operations Advisor who thrives in dynamic environments. You will bring: • Strong HR Operations experience within an SME or mid-sized business, • Proven experience working in small HR teams (including offshore or third-party providers), • Hands-on experience with Workday (essential), • A track record of operating effectively in fast-paced, evolving environments, • Strong stakeholder management skills and the ability to build trust quickly, • High attention to detail and the ability to manage multiple priorities at pace Highly desirable: • Financial services experience (e.g. asset / investment management, boutique banking, Private Equity or similar), • Experience in a high-performing entrepreneurial environment This Role May Not Suit You If: • You prefer highly structured, process-driven environments, • You require clearly defined scope and stable priorities, • You are not comfortable operating with ambiguity or managing competing demands, • You do not thrive working closely with key business leaders, and HR Business Partner colleagues If this is something of interest please apply or reach out directly to

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/ Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations., • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations., • Drive program execution aligned with business transformation goals., • Establish and maintain program governance frameworks. Scaled Agile Delivery Management • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile)., • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams., • Facilitate:, • Program Increment (PI) Planning, • Sprint Reviews, • Release Planning, • Retrospectives, • Ensure cross-team dependencies are managed effectively. Multi-Vendor Management • Manage delivery across multiple vendors, system integrators, and internal teams., • Ensure alignment across vendors on:, • Delivery timelines, • Quality standards, • Architecture guidelines, • Resolve vendor conflicts and manage collaboration frameworks. Stakeholder Management • Act as the primary interface between business leadership, IT leadership, and vendor teams., • Provide regular program updates to executive stakeholders., • Manage stakeholder expectations and drive alignment on priorities. Financial & Commercial Management • Manage program budgets, cost tracking, and financial forecasting., • Ensure program delivery within approved budgets and contractual agreements., • Track vendor deliverables, milestones, and payment milestones. Risk & Dependency Management • Identify and mitigate program-level risks and issues., • Manage cross-workstream dependencies., • Establish proactive risk management frameworks. Governance & Reporting • Establish strong program governance models including:, • Steering Committee meetings, • Program management office (PMO) reporting, • Delivery dashboards, • Track KPIs such as:, • Delivery milestones, • Velocity and throughput, • Program risks, • Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: • IT Service Management (ITSM), • IT Operations Management (ITOM), • Configuration Management Database (CMDB), • Telecom Service Operations Management (TSOM), • Telecom Service Management (TSM) Required Qualifications Experience • 18+ years of experience in IT / Digital Transformation programs, • 10+ years managing large enterprise programs, • Experience managing large telecom or enterprise platform programs, • Proven experience managing multi-vendor global delivery teams Program & Delivery Skills Strong experience in: • Large-scale program management, • Scaled Agile frameworks (SAFe preferred), • Managing Agile Release Trains, • Enterprise transformation programs, • Global delivery models ServiceNow Knowledge Strong understanding of ServiceNow platform capabilities, especially: • ITSM, • ITOM, • CMDB, • TSOM, • TSM Preferred Certifications • SAFe Program Consultant (SPC) or SAFe Agilist, • PMP (Project Management Professional), • PRINCE2, • ServiceNow certifications, • ITIL Certification Leadership Competencies • Strategic thinking and program governance, • Executive stakeholder communication, • Conflict resolution and negotiation, • Vendor management expertise, • Risk management and decision-making, • Ability to lead large distributed teams Key Success Metrics • Successful delivery of ServiceNow transformation roadmap, • Program delivered on time, within scope, and within budget, • High stakeholder satisfaction, • Effective multi-vendor collaboration, • Improved telecom operational efficiency

Store Manager Location: London, Sloane Square Reports to: Head of Retail About us DeMellier is a London-based brand that was founded with the vision of doing things differently: to design handbags that would make women feel empowered, made ethically and sustainably, while giving back to those who need it most. These principles guide everything we do. All our pieces are crafted ethically in Europe using the finest sustainably sourced materials. We champion equality, and for every piece sold, we fund vaccines and medical treatments aimed at saving the life of a child in need. So far, through our permanent charity initiative, ‘A Bag, A Life’, in partnership with SOS Children’s Villages, we have funded over 2.5 million vaccines. Join us and be part of an award-winning, purpose-driven brand that fosters creativity, collaboration, and meaningful impact within the luxury industry. The role DeMellier is opening its first-ever physical store on Sloane Square in September 2026, marking a major milestone for the brand. We are seeking an exceptional Store Manager to lead this launch and shape the future of our retail presence. This is a unique opportunity to become the first Flagship Store Manager for the business with full ownership of setting the tone, standards, and success of the store from day one. The person in this role will play a defining part in building the team, creating an outstanding client experience, and driving commercial performance in one of London’s most prestigious locations. As Store Manager, you will lead all aspects of the store, from performance and operations to people and service. Reporting to the Head of Retail, you will act as a true brand ambassador, bringing DeMellier’s values to life through every client interaction and team decision. The store has been designed to reflect a residential environment. The Store Manager is responsible for delivering this concept through consistent team behaviour, customer service, and operational delivery. Main responsibilities Client Experience and Clienteling • Own the end-to-end client experience from entry to exit, regardless of purchase., • Build and lead a VIP clienteling programme that converts first-time visitors into long-term clients and long-term clients into advocates, • Plan and deliver in-store events with defined commercial objectives, including client acquisition, retention, and appointment booking., • Drive store traffic through client relationships, community engagement, and local partnerships., • Develop and maintain relationships with neighbouring businesses and the Sloane Square community. Positioning DeMellier as a natural part of that neighbourhood, • Coach and train the team to ensure consistent delivery of brand welcome standards, client storytelling, and customer adaptive selling, • Oversee the Founding Client Programme at launch, ensuring all new clients are captured, followed up, and retained. Team Leadership and Coaching • Lead, develop, and manage the store team, acting as a role model for our values and vision., • Communicate clear expectations, targets, and ways of working, ensuring the team understands the rationale behind standards and decisions., • Address team questions and concerns directly, maintaining consistency with brand standards and service expectations., • Coach the team on product knowledge and brand storytelling to ensure consistent and accurate client communication. Commercial Performance • Own the store P&L and monitor daily trading metrics, including conversion, average transaction value, units per transaction, CRM capture rate, and hourly performance., • Proactively monitor and act on trading performance in real time, addressing underperformance, resolving product conversion issues, and unlocking sales opportunities., • Report weekly to the Head of Retail with accurate performance data and relevant context, • Identify and execute opportunities to drive revenue through clienteling, events, local partnerships, and in-store activity., • Accountable for the delivery of store revenue, conversion, and CRM targets. Operations • Manage daily store operations across two floors in line with brand and location demand, • Oversee stock management with the Stock Controller, ensuring back-of-house standards match front-of-house standards., • Manage staffing rotas across seven-day trading, including early and late shifts, ensuring keyholder cover at all times., • Lead pre-opening activities, including stock intake, visual merchandising setup, team onboarding, and soft launch, through to store opening on 1 September 2026. Requirements • 3-5 years’ experience as a Store Manager in accessible luxury, premium, or contemporary fashion, • A track record of building, coaching, and managing high-performing client-facing teams, • Strong clienteling experience and understanding of CRM as a commercial tool, • Experience managing a store P&L and responding to trading performance, • Experience delivering in-store events with commercial objectives, • Ability to work at a pace while maintaining accuracy and standards, • Experience in store openings or pre-opening phases (desirable), • Strong communication skills, with confidence in presenting to senior stakeholders, • Alignment with DeMellier’s values, including sustainability, gender equality, and social impact Benefits • Annual Leave package increasing the longer you stay with us, • Enhanced company maternity policy, • Employee Discount: 50% off Stock and up to 90% off Seasonal Sample Sales, • Seasonal bag allowance, • Gift DeMellier bag on successful probation

Technical Services Manager Up to £75,000 + excellent benefits package and development opportunities Central London The Opportunity We are supporting the appointment of an experienced Technical Services Manager to join a high-quality commercial office environment in Central London. This is a key technical role within a modern, multi-let estate, where you will act as the dedicated engineering lead for building services, supporting operational delivery while also driving performance, compliance, and long-term asset improvement. The position is suited to someone who enjoys working in a hands-on technical environment, while also contributing to broader initiatives around building optimisation, sustainability, and innovation in property operations. You will work closely with site-based teams, service partners, and wider stakeholders to ensure building systems are performing effectively and evolving in line with best practice standards. The Role • Acting as the technical lead for MEP systems across the estate, • Supporting site teams with day-to-day engineering queries and escalations, • Driving building performance optimisation and lifecycle improvements, • Supporting ESG initiatives, including energy reduction and net zero alignment, • Assisting with the review and coordination of fit-out and project works, • Reviewing technical documentation and providing clear recommendations, • Supporting management of service partners, contractors, and consultants, • Monitoring and improving planned preventative maintenance (PPM) regimes, • Supporting compliance with statutory requirements and internal standards, • Reviewing contractor performance, including maintenance quality and reporting, • Supporting energy and utilities performance analysis, • Acting as escalation point for technical incidents and engineering issues, • Supporting small works, upgrades, and maintenance-related projects, • Contributing to asset lifecycle planning and forward maintenance strategy, • Supporting the introduction of smart building systems and digital monitoring tools The Environment You will be based within a high-quality, multi-let commercial office environment in Central London, featuring a mix of modern building systems and active occupier engagement. The role sits within a fast-paced operational setting where technical performance, service delivery, and continuous improvement are key priorities. What We’re Looking For We are seeking a technically strong and proactive individual with experience in building services within commercial property. You will bring: • Minimum 4 years’ experience in a similar technical or engineering role, • Strong background in building services / MEP within commercial property, • Good understanding of HVAC systems and building operations, • Knowledge of health & safety and compliance frameworks, • Experience working with contractors, consultants, and service partners, • Strong problem-solving and technical analysis capability, • Ability to review technical information and provide clear recommendations, • Strong communication skills across technical and non-technical stakeholders, • Interest in building performance, sustainability, and innovation Skills & Attributes: • Strong technical and engineering understanding, • Confident stakeholder and contractor management, • Proactive and solution-focused approach, • Ability to prioritise in a live operational environment, • Collaborative working style, • Interest in continuous improvement and innovation Qualifications: • Engineering qualification or equivalent experience, • Professional membership (e.g. IWFM, IOSH, NEBOSH) desirable, • Strong IT literacy (reporting, spreadsheets, documentation tools) Why This Role? This is a strong opportunity for a technically capable individual to step into a visible and influential building services role within a high-quality commercial environment. You will play a key part in ensuring building systems operate efficiently today, while also helping shape longer-term improvements in performance, sustainability, and technical strategy. Apply Now If you’re looking for a senior technical role where your engineering expertise, problem-solving ability, and approach to building performance will make a real impact, we’d be keen to hear from you. To apply, please contact the Maxwell Stephens team on 0207 118 4848, or send your CV to .

Big Picture has provided technical sales and training teams to the IT and electronics industry worldwide since 1996. Clients have included Dell, Intel, Microsoft, Canon, Amazon, and Lenovo, working across all segments and verticals. Big Picture's award-winning teams work with direct sales, channel partners, and customers to drive adoption of new technologies and innovative solutions to a global audience. As our teams expand further, we are looking for an Account Team Manager to manage the delivery of sales and enablement services to a key client across the UK Channel business. The role will manage multiple teams of Technical Sales and Business Development Managers throughout the UK. Successful candidates will have experience within the compute sales channel, compute direct sales and have successfully managed teams. Responsibilities • Understand the clients' objectives on sales and training outcomes for the team to deliver to direct sales, channel partners and customers., • Strategise methodologies and processes to deliver on these outcomes. This will involve planning both team activities and measurement criteria to ensure the team overachieves on expectations., • Implement this strategy with the team. Build a strong cadence of reporting to measure success and identify training/ service gaps., • Manage the day-to-day delivery of the services and report progress against objectives both internally and with the clients., • Identify any instances of underperformance or knowledge/ skills gaps and build a program to support the teams in removing any barriers to success., • Improve the ongoing service delivery by collating feedback from all internal and external stakeholders and recommending changes to align with more successful outcomes., • Support the extended team by delivering product presentations and keynotes during roadshows. Skills • Proven track record of driving teams to achieve sales targets and operational excellence, • 5+ years in-depth knowledge of the IT sales market, both in direct and indirect channels, • Excellent reporting and analysis acumen, • Pro-active management experience - leading from the front, • Innovative team building and motivational skills, • Creativity in overcoming obstacles and driving change

About the Company - Our client is one of the leading global law firms, distinguished by its exceptional breadth of practice, deep industry knowledge, and a collaborative global approach. With a presence in over across the Americas, Asia-Pacific, Europe, the Middle East, and Africa, our client is well-positioned to deliver outstanding business-oriented advice to clients locally and internationally. The firm is committed to recruiting and retaining the most talented individuals worldwide, recognizing that people are the key to its success. About the Role - The dynamic, global Legal Project Management team seeks a candidate to support the Corporate & Finance practice group. Responsibilities - The Legal Project Manager, LPM will work closely with the LPM Lead and other key stakeholders to support the effective implementation of Legal Project Management (LPM) initiatives within the practice group. This role provides an opportunity to contribute to the practice LPM strategy while also carrying out the below: • Work closely with partner and lawyer teams to support the efficient management of sophisticated client engagements through:, • scoping and pitching, • planning, • managing and monitoring, • matter completion and review, • Provide 'on-demand' support and consultancy for partners and lawyers on 'live matters' at set up, delivery and/or review;, • Be a trusted member of transaction/case teams focused on service quality, delivery and efficiency;, • Liaise with other operational specialists to support the following functions: pricing/finance; reporting/IT, knowledge gathering and sharing, and pitching/marketing and business development in the LPM space; Provide training and development on the LPM methodology and tools; and support the implementation, use and further development of the legal project management software tool, as well as provide user training for fee earners on the software – as appropriate. Qualifications - • Experience as an LPM, with advanced knowledge of project management methodologies., • Preferred experience in transactional law., • Large firm consulting experience is advantageous., • Proficiency in scoping, budgeting, project planning, workflow management, and after-matter reviews., • Technical skills in Excel, PowerBI (or similar), HighQ, Smartsheet, ELM (or comparable LPM tools), • Comprehensive knowledge of law firm management metrics and their application to legal practice. Required Skills - • Strong ability to build relationships and networks internally and externally, across all levels., • High-level influencing skills, instilling confidence in proposed LPM solutions., • Exceptional attention to detail and organizational skills., • Proactive, inquisitive problem-solver with strong written and verbal communication abilities., • Capable of working independently, multitasking, and adapting to changing priorities.

SC Cleared Programme Manager - Cybersecurity, SASE, PMP, MS Project, Google, Strategy, 3rd Parties, Networking, Infrastructure, Firewalls, Mainly Remote (Occasional UK visits) Outside IR35 This is a fantastic SC Cleared Programme Manager contract to join a leading tech company. Due to the nature of the projects, as SC Cleared Programme Manager you must have Active SC. The SC Cleared Programme Manager position is Outside IR35 The SC Cleared Programme Manager is mainly remote with occasional visits to UK offices. As SC Cleared Programme Manager you will oversee global, complex, Cybersecurity programmes of work covering strategy, scope and delivery. As SC Cleared Programme Manager a PMP certification (or similar) is essential, as is a proven track record managing complex, global CyberSec programmes. Active or previous UK SC Clearance is essential as SC Cleared Programme Manager as is indepth expertise in one or more of the following PM tools - MS Project, GSuite, Clarizen or Smartsheet. Experience managing and giving status updates to C-level stakeholders is also essential as SC Cleared Programme Manager. Knowledge of SASE (Secure Access Service Edge) is also required) Strong Risk Mitigation and Financial analysis/budget performance etc is also essential as SC Cleared Programme Manager. Excellent communication skills are a must, PM or security certifications are highly desirable as would a hands on technical background. Key skills as M365 SC Cleared Programme Manager • Previous or existing Active SC clearance, • PM certification, • High Level with most if not all of the following MS Project, GSuite, Clarizen or Smartsheet, • Executive Stakeholder Management, • Complex Cybersecurity programmes including SASE, • Global Programmes, • Risk & Financial Programme Management Desirable skills as SC Cleared Programme Manager • Hands on Technical background, • InfoSec Certifications, • Agile/Scrum Certifications This is an exceptional SC Cleared Programme Manager opportunity with exciting projects and longevity on offer. Key skills: SC Cleared Programme Manager - Cybersecurity, PMP, SASE, MS Project, Google, Strategy, 3rd Parties, Networking, Infrastructure, Firewalls Mainly Remote (Occasional UK visits) Outside IR35 Please ensure your location is clear on your CV/application. As the role is remote it does required UK based travel - so location proximity to transport link is a factor. Applications without location may be rejected Due to high volume we cannot discuss individual applications one of our Consultants will contact you if your application is suitable.

A London-based organisation is seeking an experienced Commercial Removals Project Manager for a fixed-term contract, offering hybrid working. Operating within a corporate environment, this role will lead a high-profile, large-scale office relocation within a live business setting. It is ideally suited to a strategic relocation professional with a proven record of delivering complex commercial moves end-to-end. Key Responsibilities: • Design and execute a comprehensive corporate relocation strategy and fully integrated move masterplan aligned to business objectives, • Lead the end-to-end delivery of a major commercial office move, from site decommissioning through to workplace mobilisation, • Direct all commercial removals activities, including phased staff moves, specialist equipment handling and asset management, • Manage complex IT and AV relocation programmes, including secure server room migration and critical infrastructure transition, • Deliver relocation works within an occupied environment, safeguarding business continuity and minimising operational disruption, • Implement robust project governance controls, including RAID logs, reporting frameworks, change control and performance tracking, • Coordinate cross-functional stakeholders to align estates, facilities, HR and operational requirements with relocation timelines, • Procure, appoint and manage removal contractors and specialist relocation suppliers, ensuring service excellence and compliance, • Control and forecast relocation budgets, driving cost efficiencies without compromising service quality, • Lead comprehensive risk management, health and safety planning and contingency arrangements for mission-critical services, • Develop and execute structured communication and engagement strategies to support organisational readiness and staff transition, • Oversee space planning, final positioning and Day-One readiness, followed by post-move hyper-care and formal project close-down Key Skills & Experience: • Extensive project management experience within the commercial removals and relocation industry, with essential corporate office move expertise, • Proven success delivering large-scale, complex workplace relocations from strategy through to post-move support, • Strong experience relocating IT infrastructure and critical technical environments, including secure server facilities, • Advanced governance capability, including RAID management, structured reporting and controlled programme delivery, • Excellent stakeholder engagement, contractor negotiation and commercial budget management within relocation projects, • Professional project management qualification such as PRINCE2, PMP or equivalent, supported by strong analytical and strategic acumen

Legal Routing Project Manager • Location: London – Fenchurch Street (Hybrid: 3 days onsite), • Contract Length: 12 months, • Rate: £547/day Umbrella Role Overview We are seeking a Legal Routing Project Manager for our consultancy client to support a large, regulated legal environment by managing the intake, triage, routing, and progression of legal matters. This role plays a critical part in ensuring matters are accurately assessed, prioritised, and directed to the appropriate legal teams or external counsel in a timely and efficient manner. The successful candidate will bring solid legal operations experience, strong judgement, and the ability to operate effectively within complex, matrixed organisations. Key Responsibilities • Manage the end-to-end routing and allocation of legal matters, ensuring accuracy and appropriate prioritisation, • Investigate, assess, and resolve complex or ambiguous legal requests, • Act as a key point of contact for internal legal teams, external counsel, and cross-functional stakeholders, • Coordinate legal workflows across multiple geographies in line with policies and service-level expectations, • Maintain and update case management systems, ensuring high data quality and consistency, • Monitor and support performance against SLA-driven metrics in a high-volume operational environment, • Identify and implement process improvement opportunities to enhance efficiency and service delivery, • Manage multiple priorities and workstreams in a fast-paced, dynamic environment Required Qualifications & Experience • 3–5+ years’ experience in legal operations, legal services, compliance, or paralegal roles, • Experience within a regulated industry or large corporate legal department, • Strong understanding of legal terminology, documentation, and legal processes, • Excellent investigative, analytical, and problem-solving skills, • Strong organisational and project management capability, • Excellent communication and stakeholder management skills, including working with senior legal leaders and external counsel, • Experience working within complex, matrixed, cross-functional environments, • Experience using case management platforms such as Salesforce, • Background in process improvement or continuous improvement initiatives, • Experience with document management systems or workflow tools, • Exposure to SLA-driven, high-volume operational environments, • Bachelor’s degree in a relevant field or equivalent professional experience, • Project Management or Process Improvement certification (desirable)

Job Role: Management Consulting Manager – Comms, Media, Technology – B2B Location: London Mobility: Up to 100% Career Level: Manager As a team: At Accenture Strategy & Consulting, we help clients turn disruption into competitive advantage by delivering end-to-end transformations that create real, sustainable value. Our Communications, Media & Technology (CMT) practice partners with leading organisations across the Telecoms, Media, Software, Platform, and High-Tech industries, combining deep industry expertise with data-led insights to design and implement innovative solutions. We work at the heart of industry and innovation – helping clients tackle their most complex challenges. We bring together global capabilities, functional knowledge, and ecosystem partnerships to accelerate change and help our clients lead in the digital age. Much of our work centres on B2B growth, B2B customer experience, and large-scale B2B transformation across sales, service, and operations. As a Manager in our CMT Strategy & Consulting team, you’ll lead diverse, high-performing teams to shape and deliver strategies that unlock growth, improve performance, and enable transformation at scale. You’ll work closely with senior stakeholders, support your team’s development, and bring creativity and structure to every engagement. You’ll also contribute to our go-to-market strategy and help evolve our internal practice – building your leadership experience and impact along the way. In this role you will: • Shape & lead complex B2B propositions, enterprise customer journeys, and large-scale B2B transformations across the Comms, Media, Software & Platforms, and/or High-Tech sectors, • Design and deliver strategic initiatives that integrate strategy, technology, operations, and people, • Navigate ambiguity using structured thinking, process design, data insights, and value casing to shape high-impact solutions, • Build and maintain trusted relationships with senior stakeholders – aligning on strategic priorities and delivery roadmaps, • Own delivery scope and commercial outcomes, including business casing, risk management, and value tracking, • Contribute to business development efforts – from client proposals to go-to-market initiatives and thought leadership, • Create and lead high-performing teams, mentoring talent and fostering a collaborative, inclusive culture, • Drive innovation within the practice by shaping new capabilities, assets, and perspectives Job Qualifications We are looking for the following profiles and skills: You may come from consulting, internal strategy, or transformation teams, or from an established platform provider within the relevant industry sector. Candidates will have experience in Business-to-Business (B2B) segments, e.g. SMB, MNC, Enterprise. You’ll bring knowledge of the B2B customer lifecycle value chain as part of your strong consulting toolkit with experience around sales and/or service transformation and an expertise / point of view that will be relevant to our clients’ business context. You will be comfortable working with ambiguity and have a track record of driving measurable client impact. We expect candidates at this level to have relevant B2B strategy, project/programme, or operational experience in at least one of the Telecoms, Media, and Software & Platforms industries. You should emphasise expertise in any of the following areas: B2B Transformation & Delivery Leadership • Proven experience leading complex programmes with cross-functional teams, • Able to structure strategic workstreams, prioritise impact, and manage through ambiguity, • Experience in designing future-state processes, customer journeys, and transformation roadmaps, • Skilled in value-led delivery: building business cases, tracking outcomes, managing risk and governance Data-driven Problem Solving • Strong analytical mindset with ability to turn insight into impact, • Skilled in linking qualitative and quantitative data to business value and storytelling B2B Client Engagement & Influence • Experience building senior stakeholder relationships and navigating decision-making in complex organisations, • Able to drive clarity and buy-in through compelling narratives, structured thinking, and credibility under pressure Leadership and growth • Experience managing and coaching teams in dynamic, fast-paced environments, • Entrepreneurial and proactive mindset – comfortable taking ownership, shaping outcomes, and driving forward momentum, • Strong commercial instinct, with a track record of influencing client growth and shaping scalable solutions Set yourself apart: • Experience in fast-evolving areas such as SMB transformation, platform strategy, trust & safety, or scaled operations, • A background in consulting or internal transformation / strategy within Software & Platforms, or High-Tech, • A track record of solving complex transformation and business challenges in ambiguous environments, • Proven ability to own solution design and commercial outcomes – including cost and value models, • Familiarity with emerging technologies such as GenAI, Cloud, or Data Platforms – and how they unlock business value, • Relevant certifications (e.g. Agile, Cloud, Architecture, Data) or experience applying modern delivery practices What’s in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! You will have the opportunity to make a distinct impact to one of the most important segments in the global economy. Not only will you be working with like-minded, passionate and innovative individuals across the team, but you will also learn new skills with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

A global Law firm seek an experienced PA Team Leader/Manager to join them on a full time, permanent basis. This is an incredibly exciting and meaty position that will see you looking after PAs within a few practice areas within the business. Salary: up to 68k Hybrid: 3/2 Key Responsibilities Operational & Department Support • Act as a central contact for Heads of Department and Partners, coordinating non-billable initiatives and day-to-day operational matters., • Oversee the smooth running of assigned practice groups, ensuring administrative processes support effective delivery of legal services., • Maintain awareness of team wellbeing and escalate any concerns appropriately in collaboration with HR., • Coordinate and communicate team updates, including new joiners, departures and leave arrangements., • Assist with salary review processes by supporting benchmarking and data gathering., • Contribute to diversity and inclusion initiatives, supporting internal champions and encouraging an inclusive team culture., • Work closely with finance teams to provide Partners with relevant performance and utilisation data., • Track utilisation levels across associates and trainees, helping to ensure balanced workloads and development opportunities., • Oversee billing processes in partnership with revenue teams, ensuring accuracy, timeliness and adherence to procedures., • Collaborate with IT on system updates and improvements, sharing feedback and ensuring effective adoption., • Collaborate with business development teams to ensure Partners have access to client, market and financial insights., • Support the coordination of client relationship activities, including prompting engagement with key clients., • Lead, coach and develop the PA team, promoting high standards of performance and professional behaviours., • Provide ongoing feedback, conduct regular check-ins and manage performance effectively., • Encourage a proactive, service-focused approach within the team, aligned to the needs of stakeholders., • Support recruitment activities where required, including workforce planning and hiring processes., • Allocate work across the team to ensure fairness, efficiency and developmental opportunities., • Contribute to consistency and best practice by sharing ideas and aligning approaches across teams., • Support the implementation of new processes and initiatives in line with wider business objectives., • Identify training needs and work with learning and development teams to address capability gaps., • Partner with senior management to review resourcing needs and identify opportunities across teams., • Contribute to continuous improvement of support structures and ways of working., • Provide additional support to other teams or fee earners during peak periods when required. Please apply today to be considered!

This role is an 18 month FTC. About Us: Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our Service Delivery team as a Business Change Manager. It is an exciting time to join c2c as we move into a new era of railway reform, aligning with Great British Railways (GBR) and the Department for Transport (DfT) to deliver a simpler, more connected and passenger-focused railway. Purpose of the Role: Work as the Change Manager for the iROPS Project, operating as an IT-literate, collaborative team player who supports the Service Delivery Management team by providing Change Management expertise to the c2c PMO in delivering multiple high-profile, high-value, and high-impact initiatives. The role involves working closely with senior stakeholders and operational teams to manage the end-to-end change process associated with implementing a new Resource and Planning Suite. This includes assessing organisational impacts, driving stakeholder engagement, and ensuring effective communication, training, and adoption strategies are in place. Acting as the bridge between technical delivery and business operations, the Change Manager ensures that the transition is seamless, aligns with wider organisational objectives, and successfully embeds new rostering processes to deliver improved efficiency, compliance, and workforce optimisation. Key Accountabilities: Change Strategy & Planning: • Work closely with a wide range of stakeholders, including senior executives, operational teams, and trades unions, to ensure smooth communication and buy-in. Develop presentations and guidance notes, to embed the benefits and impacts of the change. Ensure consultation processes are followed, address concerns and secure union support for the new systems and operational changes., • Present progress, and project updates to senior and executive teams. Prepare high-quality written reports, papers, and proposals, ensuring clear communication of key messages., • Assist with procurement activities related to the change project, ensuring that procurement decisions align with the change management strategy., • Undertake ‘as is’ and ‘to be’ analysis with stakeholders. Support the development of training and user adoption plans for operational staff, with sufficiently frequent refreshers to avoid skills fade. Ensure all appropriate employees are adequately trained on new tools and processes to ensure successful adoption and minimal operational disruption., • Assist in the development of parallel running activities, testing success criteria and cut over programme to ensure the successful delivery of he new resource and planning system., • Fully understand the technical capabilities of the current systems and processes, gaps in technological and personnel capability and align people and processes to the full technical capability of the new system to ensure business success and that the new resource and planning suite is used to the full extent of it’s capability., • Work closely with the c2c Trades Union Company Councils, and local representatives to ensure that business objectives are shared and outcomes developed collaboratively., • Provide input to the Annual Business Planning process., • Ensure compliance with the General Data Protection Regulations and that employee confidentiality is maintained at all times, • Support the tracking and validation of expected benefits, ensuring the rostering solution delivers measurable improvements in efficiency, compliance, and workforce optimisation. Experience, Knowledge and Qualifications Required: • Educated to degree level or equivalent, with general education to GCSE, O level, or equivalent standards including English Mathematics and Science to the standard of at least GCSE Grade C/Level 4., • Demonstrable experience in leading and managing change initiatives, particularly in complex environments involving multiple stakeholders. Familiarity with structured change management methodologies (e.g., ADKAR, Prosci) is a plus., • Ability to investigate and interpret data thoroughly and accurately, build business cases, including detailed knowledge and experience with appropriate industry recognised systems and technology., • Experience of working with trades unions, navigating union consultation and negotiation processes, and managing industrial relations in the context of operational change., • Excellent interpersonal and communication skills, with a proven ability to engage and influence senior executives, union representatives, operational managers, and staff, • Member of an appropriate professional body, e.g., the Chartered Institution of Railway Operators to at least Member level.

Job purpose • Provide day‑to‑day leadership, coaching and direction to a team of Consultants and Associates, ensuring consistent delivery of high‑quality client work, promoting technical excellence, and supporting individual development and performance. Take accountability for resource planning, workload allocation, and the operational effectiveness of the team, • Lead, develop and performance‑manage a team of Consultants, conducting regular 1:1s, providing structured feedback, supporting career progression and overseeing development plans, • Oversee team workload allocation in collaboration with the Corporate Consulting Lead, ensuring service delivery is resourced appropriately across the portfolio, • Support team members in developing strategic consulting skills, ensuring consistent quality and alignment to People Solutions’ standards, • Conduct formal performance reviews, objective‑setting and salary/bonus input in line with internal people processes, • Act as the escalation point for team-related issues, providing guidance and ensuring timely resolution, • Embed a culture of continuous improvement, encouraging innovation and sharing of best practice across the team, • Full accountability for and retention of a portfolio of clients across multiple lines of business (Group Risk / Healthcare), • Undertake a Customer Relationship Manager role on strategic clients and able to develop innovative and practical solutions to inform / solve issues, • Work with the new business team on the development of client opportunities Key tasks and responsibilities • Provide structured mentoring and line management support to team members, including coaching, skills development and performance oversight, • Champion the development and implementation of team-wide consulting frameworks, methodologies and proposition enhancements, • Ensure consistency in client delivery across the team, performing quality assurance reviews and providing technical guidance as needed, • Act as a senior representative for the team in cross‑functional or firmwide initiatives, ensuring team perspectives and needs are considered in broader business decisions, • Engage in high level strategic conversations with key clients to uncover broader organisational needs, shape long term health and benefit strategies and identify opportunities for value added, revenue generated initiatives, • Able to share wider client stories and therefore advise more broadly than immediate service lines, • Internal and external networking to contribute positively to the image of People Solutions, • Proactively drive and improve commercial value and sustainability of client services, • Undertake second pair of eyes checks and have technical oversight of others work, • Acting as a role model, leading by example, • Driving service improvements, quality initiatives and efficiencies in working practices, • Contribution to seminars and articles for publication, • Support the recruitment of new associates into the People Solutions team Experience/competencies • Proven experience line‑managing or leading a team of consultants or analysts, including performance management and coaching, • Strong leadership skills with the ability to inspire, motivate and develop others, • Experience managing resource allocation, prioritisation and operational efficiency within a consulting or client‑delivery environment, • Ability to provide constructive feedback and manage performance issues sensitively and effectively, • Demonstrated leadership capability, including setting direction, driving accountability, enabling high performance and role‑modelling expected behaviours, • Extensive experience in UK benefits market, • Appreciation of current market dynamics and strategic challenges for corporate clients, • In depth product knowledge of core insurance processes, • Strong professional negotiation and persuasion skills to achieve objectives, • Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights, • Strong client relationship skills and desire to take ownership of key strategic relationships with senior stakeholders, • Strong verbal and written communication and client relationship skills which can be adjusted to suit the audience, • Ability to juggle multiple priorities and manage time effectively, focusing on balancing priorities, targets, and deadlines, • Good critical thinker and able to distil complex issues down into clear, actionable tasks, • Literate in all MS Office applications and particularly proficient in Excel and PowerPoint

🌟 Position: CMR: Senior Risk Manager 📍 Location: Hybrid (3 days Remote working / 2 days Site based office) 💼 Type: Full-time 📅 Start Date: Immediate 💰 Salary: £70k-£90K We have an exciting opportunity for a highly motivated Senior Risk Manager to join our Project Controls team and play a key part in supporting our clients. As a Senior Risk Manager you will support the development and implementation of the overall risk management and reporting capability within CMR and our clients. About us: CMR is first and foremost a team of people, passionate about the construction industry and changing the way project controls is provided. We are a progressive & dynamic consultancy offering tailored project controls services across a range of industries. Our Purpose (Why we exist): Inspiring new ways to help shape our construction industry. Our Ambition (What we want to achieve): Re-imagine project controls through a digital lens, being the obvious choice for clients and the place to grow together with intention. 🔹 What’s in it for you? • At CMR you will have the opportunity to professionally develop like nowhere you have worked before., • If you demonstrate the capability, our merit based system will enable you to develop fast., • We use our in-house capability matrix to transparently track your progression and highlight development areas., • Join our small, dynamic team where every member has the chance to make a significant impact, shaping the future direction of our company and making a real difference., • We believe in rewarding our team for their achievements, celebrating our successes but equally helping each other when things are tough 🔹 You’ll • Collaborate with the Project Management and Commercial Teams in delivering effective risk management to enable the project to deliver its objectives;, • Facilitate risk workshops to ensure the relevant exposure is captured across the project., • Manage and maintain risk registers by guiding team members on defining risk causes, events, and impacts; assessing the likelihood and impact of the risks; development of appropriate, cost-effective, and timely responses to risks., • Support the production of monthly reports through the provision of intelligent information and analysis;, • Establish and foster working relationships with all appropriate stakeholders to ensure a mature risk culture is developed across the organization 🔹 We’re looking for: Essential • Relevant experience within a project management or project controls environment., • Experience in major construction projects., • Detailed understanding of risk methodologies, mitigation processes & techniques within an enterprise environment., • A technically minded individual to comprehend technical approaches and concepts and to articulate these to a wider audience., • Recognised project management qualification such as Association of Project Management (APM) or Institute of Risk Management (IRM), • The ability to use quantitative risk analysis tools for cost and schedule risk analysis (e.g. @Risk, Primavera Risk Analysis, ARM, Safran) 🔹 At CMR we have a strong culture driven by our 9 Core Principles. We look to build a community of people that have the same beliefs as we do! You can find out more about us here: ___ 📍 Requirements and Location: • Full right to work in the UK, • Working from home and in the Suffolk site office (3 and 2) 📦 Salary & Benefits • 25 days holiday (plus Bank Holidays), • Comprehensive Private Healthcare (Inc Dentist and Optician), • Life Assurance (x4 Salary), • Pension: employers' contribution of 4%, • Company and personal performance-based bonus, • Salary Sacrifice Scheme, • Long Service Leave, • Training and professional development, • Regular social events, • Perkbox – employee experience platform ➡️ Next Steps To apply to our vacancy please submit a copy of your CV for consideration. As we receive many applications to our roles, please include a short summary explaining why you want to join us and what you think you can bring to the team. We look forward to hearing from you! CMR welcomes and encourages diversity in our workforce. CMR is Disability Confident Committed and an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin or disability or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives.

Senior Product Manager London Full Time - up to £80,000 + benefits A leading digital services client that supports both public and private sector projects to deliver the best experiences for users is hiring for a Senior User Researcher UK-Wide. If you have experience in this field this role could be the role for you! What You’ll have the Opportunity to do as a Senior Product Manager: • Inspire and guide teams by helping them understand client needs and the bigger picture, • Work directly with senior stakeholders to help shape a clear vision, roadmap, and priorities, • Communicate confidently with a wide range of people, including subject matter experts, • Lead multidisciplinary teams delivering high impact work for high profile clients About The Candidate The right Senior Product Manager should have • Help others build strong product and user centred capabilities, • A track record as a product professional within a consulting environment, • Experience delivering user-centered digital services, • Experience with government digital service delivery (Ideal), • Lead and support a team of product specialists, • Use evidence and insight to drive decisions and keep users at the centre, • Bridge the gap between stakeholders and the delivery team, • Work confidently across Agile delivery methods (Scrum, Kanban) What’s in it for you? · £55,000 to £80,000 · Up to 25 days holidays per annum alongside UK public holidays · Health and Wellbeing Assurance · Pension Scheme contributions · Flexible Benefit Scheme To hear more about the Senior Product Manager role contact Daire McIlhatton at

Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking a talented Operational Training Manager to lead and deliver operational training across our London restaurants. This is an on-site, five-days-a-week role, based in Hakkasan Mayfair but travelling across our London sites. It is ideal for a hands-on trainer who thrives in the heart of operations — supporting teams directly on the floor, in the restaurant, and throughout the guest journey. Key Responsibilities: • Develop and deliver an operations-focused training strategy aligned to business goals., • Conduct training needs analyses and produce quarterly training calendars., • Design and update training programmes across brand standards, service excellence and compliance (including 1Huddle)., • Facilitate on-site, hands-on training, including onboarding, skills coaching, and practical service workshops., • Deliver blended learning (classroom, bite-size, on-the-job and virtual sessions) across multiple venues., • Work closely with Managers to schedule sessions with minimal disruption to operations., • Evaluate training effectiveness through feedback, assessments and on-the-floor observations., • Champion 1Huddle, supporting site champions and monitoring engagement and results., • Partner with Operations Leadership and People Practices to ensure alignment and accurate development tracking., • Lead and support a small team of on-site trainers, ensuring consistency and high-quality delivery., • Use LMS platforms to track training records and explore new digital learning tools., • Continuously refresh content based on feedback, operational changes and new technologies. About You • Experience in operational training or L&D within hospitality or another service-led industry., • Strong operational floor experience — ideally someone who has progressed from waiter/server to supervisory or Restaurant/Duty Manager level., • Confident delivering hands-on, floor-based training in a busy environment., • Skilled in designing engaging, practical learning content., • Proactive, organised and comfortable working across multiple sites., • Strong communication and stakeholder management skills., • Familiar with digital learning tools (LMS, 1Huddle, e-learning)., • Passionate about people development and elevating guest experience. Benefits • Dine & Delight: 50% off food and beverage across all our restaurants – including takeaway., • We’ve Got You Covered: Employee Assistance Programme, enhanced maternity and paternity leave, life assurance., • Birthday Bonanza: Enjoy a little something from us each year to celebrate your special day., • Share the Experience: Up to £750 through our Refer a Friend scheme., • Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service., • Grow With Us: Leadership development, certifications and international career opportunities., • Giving Back: Charity, community and sustainability initiatives., • Time to Recharge: 28 days’ holiday (increasing with service) plus participation in our bonus scheme

Job title: Programme Manager – Strategic Delivery & PMO Reports to: Chief Operating Officer Location: London/Hybrid Contract type: Fixed Term Contract 12 Months Apply via: Please submit a CV and cover letter that sets out how your recent experience aligns with the Essential Experience criteria in the role description to Please structure your response with clear, specific examples. Applications that do not address these criteria may not be progressed. About us: ScreenSkills is the industry-led skills body for the screen industries - film, television (including children's, unscripted and high-end), VFX, animation and games. We are supporting the continued growth and future innovation across the whole of the UK by investing in the skilled and inclusive workforce who are critical to the global success of the screen sector. We are supported by industry contributions to our Skills Funds – High-end TV, Film, Animation, Children’s TV, Unscripted TV – and Arts Council England to help people get into the industry and progress within it. Role purpose: ScreenSkills is delivering its 2025–2030 strategy to support a world‑leading, inclusive and agile screen workforce. This role provides organisational leadership across Strategic Projects, ensuring activity is sequenced, governed and resourced effectively. Alongside Strategy programme oversight, the role will also help establish the basic foundations of a Project Management Office (PMO) to strengthen delivery discipline, cross‑team coordination and portfolio‑level reporting throughout the organisation. Key responsibilities: Strategic Project Leadership & Oversight • Lead day‑to‑day planning, tracking, oversight, and reporting of a programme of Strategic Projects derived from to ScreenSkills’ Strategy and Annual Operating Plan activities., • Maintain the organisation‑wide roadmap of Strategic Projects, including dependencies, milestones, delivery risks and mitigations., • Ensure Strategic Projects deliver expected outcomes, integrating evaluation, workforce insight and stakeholder priorities., • Delivery of Core Strategy Workstreams Financial Management & Reporting • Monitor actual expenditure and forecasted spend for Strategic Projects, aligned to the current budgets, working closely with senior colleagues in delivery and Finance teams., • Work with the CEO, Finance Director and the COO to produce board updates and strategic performance summaries., • Proposing and identifying risks and mitigations Communications, Reporting & Engagement • Working effectively with all teams, particularly Finance., • Scheduling regular update meetings with key colleagues to ensure that they are up-to-date with what’s happening across delivery activities and alerting project leads and other senior colleagues to any potential issues (e.g. in the areas of staffing, resourcing, timelines, delivery against targets or reporting), • Provide delivery support for project groups as needed (including the cross‑sector stakeholder groups)., • Engage with all internal and external stakeholders as needed. PMO Functional Development • Support the COO in maturing the project planning, management and coordination methodologies throughout the organization (the establishment of a basic PMO)., • Lead organisation‑wide adoption of a suitable task/project management platform to act as a “single source of truth” for projects., • Help build organisational capability through coaching and mentoring colleagues involved in project delivery., • Develop consistent planning and reporting tools for use across projects., • Produce portfolio‑level dashboards and narrative reporting to improve oversight of performance, risks and resourcing across relevant projects., • Outline use cases for applicable tools, systems & processes Essential skills and experiences: Essential Experience • Proven experience managing complex organisational Strategic Projects., • Experience establishing or contributing to PMO structures or delivery frameworks., • Strong financial literacy and ability to manage budgets., • Excellent project and programme planning skills., • Strong stakeholder engagement, relationship‑building and diplomacy., • Ability to synthesise information and produce concise high‑quality reporting., • Highly organised, proactive and solutions-focused, • Skilled at navigating ambiguity and complexity, • Collaborative and committed to inclusive workforce development Corporate responsibilities of all ScreenSkills personnel: • Take ownership of, and contribute to, internal and external communications activity both in their job role and as part of ScreenSkills’ overall strategic objectives., • Demonstrate a personal commitment to embracing and promoting ScreenSkills’ positive approach to the achievement of acceptance, openness, and equality of opportunity at work for people from under-represented groups (e.g. such as those with disabilities and global majority backgrounds), • Promote and develop individual and organisational activities which support and enhance environmental sustainability and health and safety objectives., • Establish good working relationships with both internal and external customers and provide a high-quality service which meets their needs., • Support yours and your colleagues’ activity through a commitment to effective and correct use of corporate tools and resources, including the ScreenSkills’ intranet for internal communications and authorised systems for contact management. ScreenSkills is committed to diversity and equality of opportunity in all aspects of our work. We particularly welcome applications from under-represented groups such as returning parents or carers who are re-entering after a career break, women, people who are LGBTQ+, minority ethnic groups, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, from a less advantaged socio-economic background as well as any other under-represented group. This job description is not intended to be either prescriptive or exhaustive. It is issued as a framework to outline the main areas of responsibility at the time of writing.

ODGroup is a leading office interiors company based in the City of London, operating across both traditional construction and design & build. Our reputation has been built on exceptional service, strong relationships, and a continuous drive for innovation, creativity, and improvement. We are now seeking a dynamic and highly personable Front of House Manager to join our administration team. This is a key role responsible for delivering an outstanding reception and visitor experience, while working closely with the Group HR Director to help create a workplace that is engaging, productive, and enjoyable for our team. This position has been created to further strengthen our busy office environment. Due to the nature of the role, it is essential that the successful candidate is based in the office 5 days per week; this role cannot be performed remotely. Key Responsibilities Reception / Front of House • Take full ownership of the front of house reception area and meeting rooms, ensuring they consistently reflect a professional and welcoming environment., • Manage incoming telephone calls to the main switchboard in a professional and efficient manner., • Welcome and host visitors, ensuring a first-class experience at all times., • Coordinate meeting room bookings, ensuring all spaces are well presented, organised, and ready for use., • Manage catering and refreshments for meetings and events, including drinks, breakfast, and lunch arrangements where required. Administration • Maintain office supplies including stationery, coffee, paper, and other consumables to ensure smooth day-to-day operations., • Manage incoming and outgoing post and courier services, including arranging taxis when required., • Organise staff birthday cards and cakes, helping to maintain a positive and inclusive office culture., • Support the Group HR Director with the planning and delivery of internal events and company socials., • Provide ad hoc administrative and PA support to the senior leadership team as required. Additional Responsibilities • Support the Marketing and Digital Manager with social media activity across LinkedIn, Instagram, and X (Twitter)., • Assist the Head of Sustainability with the recording and tracking of carbon footprint data relating to office operations and business activity., • Initial setup up of new starters IT (laptop, email etc.). Skills and Experience Required • A qualification in Business Administration (NVQ, diploma, or equivalent) is desirable., • A friendly, confident, and highly presentable individual who enjoys being the face of the business., • Proactive, self-motivated, and willing to take initiative and “get stuck in” to support the wider team., • Excellent written and verbal communication skills in English are essential., • Strong proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel., • Excellent organisational and time management skills with strong attention to detail.

Operations Manager in London - Leading Mystery Shopping Brand Monday-Friday, full time, London based office (hybrid with one working day at home) £30,780 plus up to £4k bonus (OTE £34k+) and benefits Are you a natural organiser with a flair for people and a passion for driving results? We’re looking for a Operations Manager to join a dynamic, fast-paced, and rewarding team, where mystery shopping meets mastery. As a Operations Manager, you’ll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a national network of Mystery Shoppers. You'll be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair. This isn’t just a desk job, t’s a blend of planning, communication and problem-solving. Whether it’s scheduling a campaign, troubleshooting challenges, or leading team development sessions, you’ll have autonomy, variety, and the support of a collaborative operations team. It’s fast. It’s challenging. It’s fun. About this role: • Allocate mystery shops (digital, telephone, in-person, video) to Shoppers to meet tight deadlines, • Brief, coach and support Mystery Shoppers to ensure top-tier delivery, • Drive performance metrics like shopper engagement, report quality, and on-time submission, • Recruit Mystery Shoppers in underserved regions using creative sourcing methods, • Lead and contribute to training, coaching and knowledge-sharing within the team, • Handle client queries and challenges with professionalism, speed and insight, • Plan and execute motivational sprints to meet high-volume scheduling targets, • Support operational efficiency and process improvements, • Collaborate closely with leadership on new projects and key client initiatives, • Occasionally perform or validate mystery shops to maintain operational continuity About you: • Exceptionally organised with great time management skills!, • A strategic thinker who can forecast and solve problems proactively, • Resilient under pressure and thrives in a target-driven environment, • A strong communicator, • Creative, especially with social media campaigns and engagement strategies, • Digitally capable no coding needed, just happy working with online tools daily, • Tenacious and adaptable with a “let’s get it done” attitude, • Experience in fieldwork coordination, customer insights, or scheduling logistics What You’ll Get • A chance to shape and grow a region you can truly “own”, • Daily variety, challenges, and the opportunity to build meaningful relationships, • A sociable, supportive team who work hard, celebrate wins, and enjoy the ride, • Perks including regular social events, bonus structure, enhanced annual leave for service, myzone belt + regular fitness classes/ exercise activities, • Opportunities for personal and professional development in a growing business Your recruiter for this role is Becky Hopkinson, Account Manager at Love Recruitment group, and can be contacted simply by applying for the role below. Becky and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness industry

Senior Manager - Aviation Advisory About the role Our client is a specialist management consultancy building a dedicated infrastructure and capital advisory practice. They are looking for a Senior Manager to join at a pivotal moment, working with major aviation clients at the most senior levels, advising on strategy, governance, and programme mobilisation. This is a genuine advisory role with real ownership. You will lead complex delivery, build lasting client relationships, and take an active part in business development with growing commercial autonomy. The work is substantive from day one. What you will do Advisory and programme leadership • Advise senior sponsors (including SROs, C-suite, and programme boards) on strategy, governance, and mobilisation; provide the independent perspective that enables clients to make well-founded decisions under pressure, • Lead the design and structuring of complex programmes: operating model, delivery architecture, team design, and the conditions required for successful mobilisation, • Own the quality of advisory output on an engagement, from initial framing through to final deliverable Stakeholder engagement • Lead senior stakeholder engagement across operational, commercial, and executive audiences, • Translate complex, multi-strand programmes into clear, compelling narratives that earn buy-in at board level, • Build relationships that extend beyond the immediate engagement Commercial and account management • Contribute to account management and business development, managing the commercial process with growing autonomy, • Support the development of the practice's service offerings, methodology, and market positioning People and team development • Build and develop the engagement team; own the development of junior colleagues as a deliberate part of your role, • Model consulting standards and contribute to a culture where quality and feedback are embedded in how the team works What you will bring Experience • A track record of owning and delivering complex transformation or advisory engagements as a management consultant (not gained solely in-house) - spanning operating model design, organisational change, capital programme strategy, or infrastructure mobilisation, • Strong single-programme ownership with evidence of delivery accountability end-to-end, • Experience operating as a trusted advisor to Director-level, SRO, or C-suite stakeholders, shaping the approach, not just delivering within it, • Commercial involvement that goes beyond delivery: contributing to and managing the commercial process with limited support, • Experience developing and managing consulting teams, with a genuine investment in the growth of junior colleagues, • Aviation experience preferred but not essential; a desire to work and grow in Aviation is a must Knowledge • Strong grasp of the strategic and organisational dimensions of large programme mobilisation: governance, sponsorship structures, stakeholder alignment, and the conditions that make complex programmes succeed, • Ability to assess complex client situations quickly and translate ambiguity into structured, actionable approaches, • Understanding of what it takes for change to land inside large, operationally complex organisations, not just strategy, but adoption, culture, and capability Character • Builds trust with senior clients rapidly and sustains it - relationships generate work beyond the immediate brief, • Brings structure to ambiguous situations without over-engineering them; comfortable in early-phase, scope-defining work, • Genuinely invested in the people around them - less experienced colleagues grow faster because of your involvement, • Operates with senior-level autonomy while remaining a team player Why this role You will have genuine advisory and commercial ownership from the outset, the interesting work is not held elsewhere. You will be part of a firm that is actively building its infrastructure and capital advisory presence and wants people who help shape what that looks like. Expect access to leadership, visible contribution from day one, and the autonomy to do the role properly in an environment that takes quality seriously and invests in the people who deliver it.

FIT-OUT PROJECT MANAGER - LUXURY RETAIL ML Projects is hiring a Project Manager with a background in leading the construction phase of luxury fashion retail projects across the UK and Europe. You will own the work from RIBA Stage 4 through to store opening, taking design information from our internal team, driving it through tender, procurement, site delivery, and handover. Project values range from £350,000 to £2M+. You will run several concurrent fit-outs, each with tight programmes, complex landlord and centre management interfaces, and clients who expect flagship-standard execution. We need someone who has run sites, written valuations, chased subcontractors, and signed off snags and who now wants to do that work from the client side, with the design and consultant team working to your direction rather than against it. This role is pitched at people who understand fit-out from the inside: how a programme really goes wrong, where money is actually lost, and what it takes to hand a store over clean. WHAT YOU WILL OWN CONSTRUCTION DELIVERY • Site leadership: Manage from possession through to handover. Chair progress meetings, issue instructions, drive the programme., • Programme certainty: interrogate contractor programmes, identify critical path risk early, and hold trades accountable. Late stores are non-negotiable., • Quality control: regular site inspections against drawings, specifications, and brand standards. Pick up defects early, not at snagging., • Handover and commissioning: drive snagging close-out, O&M compilation, commissioning certificates, building control sign-off, and consent to trade. PROCUREMENT & COMMERCIAL CONTROL • Tender management: prepare BOQs, run tenders, level returns, interrogate pricing, and recommend appointments., • Cost control: track expenditure against CAPEX budgets, scrutinise variations, manage change control, maintain credible forecasts., • Contract administration: administer JCT contracts — valuations, payment notices, extensions of time, final accounts. Hold the line where the contractor is wrong; pay fairly where they are right. STATUTORY & REGULATORY COMPLIANCE • Building Control: manage submissions and Approved Inspector liaison through to completion certificate., • CDM 2015: Coordinate F10s, Construction Phase Plans, and H&S File compilation. You will know what Principal Contractor and Principal Designer roles actually require on site., • Building Regulations: working knowledge of Part B (Fire), Part L (Energy), and Part M (Access) applied to retail fit-outs., • Landlord consents: Licence to Alter applications and ongoing landlord and centre management liaison. DESIGN COORDINATION Our internal design team prepares the package. Your job is to make it buildable, costed, and deliverable on programme, interrogating buildability before tender, leading information flow to the contractor, and closing out RFIs decisively. CLIENT & TEAM • Primary client contact: manage brand project teams, property teams, and retail operations directly and without drama., • Team coordination: lead a project team of 2-3 architects, designers, or junior PMs, plus appointed external consultants. ESSENTIAL • Construction-side delivery: — minimum 5 years with a main contractor, fit-out contractor, or specialist retail contractor as PM or Senior Site Manager — or client-side construction PM with strong contractor exposure., • Fit-out track record — demonstrable history delivering retail, hospitality, or high-specification commercial fit-outs in the £350K–£2M+ range. Luxury fashion preferred but not mandatory; high-spec finishes and demanding clients are., • RIBA Stages 4-7 — direct experience from Technical Design through Construction to Handover., • CDM 2015 — practical understanding of Principal Contractor and Principal Designer responsibilities., • JCT contract administration — comfortable issuing instructions, certifying valuations, managing variations, closing out final accounts., • Drawing literacy — able to read and coordinate architectural, structural, and M&E drawings — and spot what is missing., • UK and European delivery experience., • Background with luxury fashion, beauty, or premium lifestyle brands — or with the contractors who service them., • Experience in shopping centre, department store, or estate-managed environments., • MCIOB, MAPM, MRICS, or equivalent professional accreditation. HOW YOU OPERATE • Calm under site pressure. Commercial instinct. Direct communication, especially when the news is bad., • Detail discipline alongside strategic awareness — running a snagging walk in the morning and presenting to a brand director in the afternoon., • Willing to travel domestically and internationally for site visits, tender reviews, and handovers. To apply, send your CV and a short note on the construction project you are most proud of, and why, to .

Background: Amna envisions a world where refugees have the power to shape their own futures, unbounded by the impact of trauma, conflict and displacement. We are a refugee-led organisation working to expand mental health support and community-led psychosocial services for communities affected by conflict and displacement, giving them the tools to heal, rebuild resilience, and rediscover joy and belonging. Our approach is simple and evidence-based, developed in partnership with refugees and psychosocial experts. We work globally to fund, train, and empower frontline organisations and humanitarian workers to deliver trauma and identity-informed care to those affected by displacement. By fostering safe spaces for healing and offering creative and cultural tools and practices, we aim to break the cycle of intergenerational trauma and create lasting change. Since 2016, Amna has directly supported over 76,000 individuals, including children, youth, and adults trained over 3,600 facilitators from 720 organisations across 23 countries to deliver trauma- and identity-informed care. Our programs have indirectly impacted the lives of over 2 million displaced people, helping them find strength and hope in the face of adversity. At Amna, we believe in the power of community, healing, and hope because every refugee deserves the chance to reclaim their future. Safeguarding: The role-holder will have experience working according to ethical and good practice safeguarding principles. They will be expected to adhere to and promote Amna’s Child and Vulnerable Adult Safeguarding Policies as they will be involved and responsible for programmes working with children and vulnerable groups in different settings. Role purpose: The Programmes Officer is integral to advancing Amna’s mission by actively contributing to the planning, implementation and oversight of the organisation’s programmes and partnerships. The Programmes Officer will collaborate closely with the programmes team, playing a key role in coordinating activities, engaging with partner organisation's and different stakeholders, and ensuring adherence to timelines and objectives. The role holder will contribute to shaping and amplifying the positive change Amna seeks to achieve, by making a meaningful difference in the lives of those we serve. The post reports to the Partnerships and Network Manager. Responsibilities include: Programme and Partnership Coordination: • Coordinate internal and external meetings, workshops, and events, including scheduling, logistics, and follow-up., • Liaise with Amna partner organisations, consultants, and contractors as required to ensure smooth communication and follow-up., • Support the tracking of programme and partnership progress by maintaining accurate records, capturing relevant data, and preparing timely reports., • Draft reports and updates tailored to different audiences on Amna’s programmes and partnerships., • Undertake short information gathering and research assignments as required., • Manage communication with GHN members, including session coordination, registration setup, and follow-up., • Maintain and regularly update the GHN database and tracking systems., • Identify and coordinate interpretation and translation needs, including liaison with service providers., • Support delivery of online and in-person training, including preparation of materials and logistics., • Ensure compliance with data protection regulations (e.g. UK GDPR) and organisational policies., • Support the coordination of Amna's due diligence working alongside the Finance Manager and Operations team. Admin, Logistics, Procurement: • In coordination with the Operations team to maintain files and reference systems and ensure they are regularly updated to ensure accuracy., • Support procurement processes, including sourcing quotations, preparing documentation, and tracking approvals., • Manage travel arrangements for programmes and partners, including itineraries and related requirements., • Coordinate vendors and service providers to ensure timely delivery of services., • Support event logistics (venues, catering, training materials, interpretation)., • Maintain documentation, filing systems, and records to ensure accuracy and accessibility., • Draft correspondence, prepare briefings and presentations, and take meeting minutes as required., • Support forward planning, document preparation, and proofreading., • Distribute and track feedback forms and maintain related records., • Provide ad hoc operational support as required. Qualifications and Experience: • Bachelor’s degree in a relevant field (e.g. Business Administration, International Development, Project Management, or similar)., • Minimum of 3 years’ experience in project management, partnerships, or related roles, preferably within the charity sector., • Excellent IT proficiency, including Microsoft Office (Word, Excel, Outlook) and familiarity with document management systems (e.g. SharePoint)., • Strong written and verbal communication skills in English, with the ability to convey information clearly and professionally across a range of stakeholders., • Strong planning and organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a structured manner., • High level of attention to detail, with a methodical and accurate approach to work., • Excellent time management skills and the ability to work under pressure to meet deadlines., • Demonstrated ability to work independently, use initiative, and solve problems proactively., • Well-developed time management skills and strong organisational skills., • Commitment to Amna’s mission and values., • Commitment to diversity and non-discrimination., • Right to work in the country of residency. Skills and Behaviors: • Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Amna values., • Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external stakeholders., • Maintains a positive and solution-oriented attitude, even under pressure., • Demonstrates initiative, professionalism, and a proactive approach to work., • Flexible approach and ability to adapt to change in a growing organization., • Strong organisational and coordination skills, with the ability to manage competing priorities., • Culturally sensitive, with the ability to work effectively across diverse contexts. Benefits See our wellbeing strategy through this link. Work Location and Environment This role is a fixed-term, part-time job opportunity, and open to applicants in the UK and MENA region. Amna offers a hybrid working environment to its employees based in London allowing for a blend of remote and in-person work. Please note that the nature of working environment and hybrid schedule may be adjusted as per the organisation’s evolving needs. Remuneration Package At Amna we are committed to attracting and retaining top talent by offering competitive compensation and benefit packages. We believe in rewarding talent and expertise at a level that corresponds with the local market conditions, ensuring that all our team members are fairly compensated for their skills and contributions. In compliance with international standards, Amna utilizes a global payroll provider to ensure seamless and efficient compensation processes for our diverse team. Commitment to Diversity, Equity, and Inclusion Amna is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents. As an equal opportunity employer, we do not discriminate on the basis of race, religion, colour, ethnicity, sex, gender, sexual orientation, age, marital status or disabilities status. Applications are strongly encouraged from people with lived experience as refugees or with second-generation experience. How to Apply: If you're excited about this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a cover letter explaining your suitability for the role to by 8th of May 2026. For more information on Amna's work please visit our website: Applications might be reviewed on a rolling basis, so early submission is strongly encouraged. Only Shortlisted candidates will be contacted.

Customer Collaboration Manager – Distributor Markets Work Location – London, UK (Hybrid) Job Type - Full Time Closing date - 11th May 2025 Who we are … we are Elida Beauty Elida Beauty is a Global Personal Care Business. We proudly support and nurture our portfolio of iconic brands globally. Our ambition is to remix classic beauty brands for a new generation, making them even bigger beauty hits than they were the first time around, to drive accelerated growth and value creation. Driven by creativity and agility, we unleash the true potential of beloved brands, ‘Re-Founding’ them using a start-up mentality that always ‘finds a way’. Elida Beauty is a part of the Yellow Wood Partners portfolio of companies, a private equity company that invests exclusively in the consumer industry. Your Role & Key Responsibilities We are looking for an experienced customer facing lead who has a very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter. As the Customer Facing Lead, you will play a crucial role in the customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring Excellent customer service to our customers. Your Key Responsibilities • E2E execution of Customer Service Team Strategy for all the key customers in your market, • Collaborate with CD teams to ensure seamless order management and delivery processes, • Support Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans, • Executes Joint Business Plans and speedy issue resolution with Customers., • Responsible to deliver excellent service to all our customers, • Owns and monitors Service Level reporting, loss reason assignment and continuous improvement, • First point of contact to customer order processing teams related to day-to-day operations, • Works closely with Customer Service Control Tower teams for capability development, reporting and agility, • Works closely with Warehousing and Logistics teams for on time customer deliveries, • Support process hygiene and lead technology transformation where relevant Requirements • 5-8 years of experience in Customer Service, • Ability to lead remote teams in different geographical locations., • Demonstrated conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills, • Ability to multi-task, meet tight deadlines and work under pressure with autonomy, • The ability to effectively lead and engage cross functional global teams and a willingness to take responsibility and accountability, • Demonstrated self-starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities, • Strong Excel Skills, • Experience with SQL and/or PowerBI a plus Join us… To breathe new life into iconic brands. Embark on a transformational journey. Act with a Re-founder mindset. Our Mission We are committed to revolutionizing our manufacturing, packaging, and distribution processes to benefit our people and our planet. Our re-mixes democratize beauty by ensuring our products cater to all skin types and hair textures. We are for the many, not the few. Because we want everyone on the beauty dance floor. Diversity at Elida Beauty Diversity at Elida Beauty is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Excited about the Role? Please apply online. Your application will be reviewed against our requirements, and we will be in touch to provide you with an update on the status of your application. By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and you are eligible to apply for new internal opportunities.

Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector? At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising. Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives. We’re a team of over 400+ people in Manchester and London, with a history spanning over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter. Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here. Please note that this role is based in London, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays. Our Role: The role of Account Manager will see you take a pro-active approach in the management of your accounts. Focusing on client satisfaction, communication, quality control and profitability. As an Account Manager, you will ensure that your clients receive the highest individual attention and that we deliver projects on time, on budget and on brief. You will contribute your ideas and knowledge to the team, helping your senior team to support and develop the junior members. What you can expect to be doing: • You will build meaningful and trusting relationships with your clients ensuring you position Havas Lynx as their strategic partner, • You will immerse yourself in your client’s business and industry in order to be best placed to deliver quality campaigns, • You will ensure client requests are dealt with efficiently, interpreting these into thorough and accurate internal briefs, • You will work with Operations Team to manage the Production Schedule guaranteeing that the projects are delivered to brief, on time and within budget, • You will oversee the quality control of work that leaves the agency, making sure it adheres to the client’s approved brief, • You will support the Senior Account Manager and Account Director working closely with the Insights and Planning Team to proactively develop your understanding of strategy and how this applies to the campaigns you are delivering, • You will have a proactive approach to identifying and initiating business opportunities with new and existing clients This role could be a great fit for you if: • You have previous experience in a similar role - this is not a graduate role (2 years +), • Creative agency experience is essential (not media, digital or production), • Strategic account management (Not pure delivery or PM work), • Experience working on creative briefs, • Experience working on client accounts, • Client facing experience, • Confidence and eager to learn and develop, • Ideally, you have experience working with Generative AI tools and data, along with AI certifications from platforms such as Coursera, Section AI, or LinkedIn Learning What you can expect from us A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission. You can also expect a whole host of benefits, including: • Hybrid Working – 3 days in the office (flexible working options are available for in-office days), • Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service, • Option to buy, carry or sell holidays, • Early Friday finish throughout the year, • Seasonal working hours, • Enhanced family leave, pay and return to work benefit scheme, • Extensive L&D support, • Sabbatical opportunities, • Season ticket interest free loans for travel, • Cycle to work scheme, • Life insurance (4x salary), • Company pension scheme, • Fully compensated company events, • Volunteer days, • Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more, • +Medicash healthcare benefit, • 24/7 access to a free, confidential and independent Employee Assistance Programme Get in touch to find out how we can make an impact that matters together.

FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Business Risk Manager to support a number of business units in the identification, ownership, management and control of risks arising. • Please note that this role is hybrid with 3 days from the office and 2 days working from home. This role sits within the 1st Line of Defence and will support the following business units: -Finance -Human Resources -Treasury -Markets -Business Transformation -Governance -Legal -Strategy -Corporate Communications, Brand & Marketing Key Responsibilities: • Facilitate and maintain Risk and Control Self‑Assessments (RCSAs), ensuring risks, controls, and mitigations are accurately identified, documented, and kept up to date., • Support the design, implementation, and ongoing effectiveness of key controls, working with business owners to address control gaps and weaknesses., • Oversee the identification, escalation, and remediation of operational risk events and issues, including coordination of root cause analysis and tracking of management actions., • Support the monitoring of the Bank’s risk profile, including key risk indicators (KRIs), emerging risks, and trends, escalating concerns in line with governance expectations., • Provide practical risk advice and challenge to support risk‑informed decision‑making, change initiatives, and new business activities., • Support adherence to risk appetite, policies, and standards, embedding them into business processes and ways of working., • Promote a strong risk and control culture through training, awareness, and ongoing engagement with stakeholders., • Act as a key liaison with second line risk, compliance, and internal audit, supporting reviews, responding to findings, and ensuring timely closure of actions. Key Skills/Experience: • Significant experience in a senior first line business risk, operational risk, or control role, ideally within financial services or another highly regulated environment., • Deep expertise in first line operational risk management., • Demonstrated experience leading RCSAs, control assurance, and issues management across a business area or function., • Proven track record of managing material operational risk events, including oversight of root cause analysis, escalation, and delivery of sustainable remediation., • Experience overseeing and interpreting risk MI, KRIs, and trend analysis., • Previous experience having regular engagement with second line risk, compliance & internal audit at senior level., • Strong experience supporting or influencing strategic initiatives, change programmes, or new activities., • Strong capability to interpret and apply risk appetite, frameworks, and policies., • Excellent stakeholder leadership skills., • Strong analytical judgement, particularly when assessing material risks, emerging issues, and risk interdependencies., • Experience coaching or mentoring others on risk management practices. In return we offer a fantastic benefits package including: • Up to 10% employer pension contribution, • Life Assurance Cover, • Income protection, • Private Medical Insurance plan (upon successful completion of probation period), • Contribution to glasses/contacts and eye testing, • Gym subsidy (up to £50 per month), • Cycle to work scheme, • Electric Vehicles (EVs) salary sacrifice, • Employee Assistance Program, • Interest Free season ticket loan for travel, • Birthday Leave, • 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service, • Holiday Trading scheme, • Give As You Earn (GAYE) The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: ___ First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are working in partnership with a well‑established, values‑led housing organisation to recruit a Senior Operations Manager for their Responsive Repairs Division. This is a senior leadership role offering genuine influence over customer experience, service performance, and strategic direction. This opportunity is ideal for an experienced housing or property services leader who wants to take full ownership of a critical front‑line service and drive measurable improvement across repairs delivery and complaint handling. 🌟 The Opportunity Reporting into senior leadership, you will hold full strategic and operational accountability for the responsive repairs service across a diverse London housing portfolio, alongside oversight of departmental complaints. With responsibility for a circa £4 million annual budget, you will establish a strong customer‑first culture, deliver operational excellence, ensure regulatory compliance, and maximise value for money through effective contract and performance management. This role offers the opportunity to help shape how services are delivered and how residents experience their homes. 👤 About You We’re looking for a confident, experienced leader who brings: • Proven senior‑level experience within housing, responsive repairs, property services, • A strong track record of building and leading high‑performing teams in housing maintenance environments, • Extensive experience managing and performance‑managing third‑party contractors, • Sound commercial skills and experience of managing large‑scale budgets, • High levels of IT literacy, including repairs management systems and workforce planning tools ✅ Qualifications & Compliance • IOSH Managing Safely (5‑day) or NEBOSH Construction Certificate – essential, • Housing Management qualification (e.g. CIH Level 4 or above), • Ability to pass a Basic DBS check If you are looking for a long term position that offers variety, the ability to influence and implement best practice alongside opportunities to progress and develop your career, this could be it! Please send your CV to to be considered or arrange a call to discuss.

Harris Hill is delighted to be partnering with a well-established children’s charity in London in their search for a Deputy Play Manager. Full-time | £36,000 per annum The charity has been supporting children, young people and families for over 25 years through a range of play, family support and youth programmes. Their Ofsted-registered after-school and holiday play schemes provide children aged 4–11 with safe, engaging and nurturing environments to explore, grow and thrive. As Deputy Play Manager, you’ll play a key leadership role within the play service, helping to design, deliver and evaluate a high-quality programme of activities. You’ll support the Play Manager in day-to-day operations (including managing enquiries/collection of fees), team management and ensuring compliance with all safeguarding, health and safety, and Ofsted standards. This is a hands-on role combining leadership, planning, and active delivery — you’ll work directly with children and families to create safe, inclusive, and stimulating play environments. About You Essential skills and experience: • Level 3 qualification (or above) in Playwork, Early Years, or a related field., • Minimum of three years’ experience working directly with children aged 4–11., • Strong understanding of EYFS and Ofsted requirements., • Experience planning and delivering engaging, age-appropriate play activities., • Confident leading active, outdoor or adventure-based play., • Sound understanding of safeguarding and child protection., • Excellent communication and team leadership skills., • Strong organisational and IT skills. Desirable: • Experience supporting children with additional needs or from diverse backgrounds., • Experience supervising others or managing volunteers., • Knowledge of current issues affecting children and families., • Relevant training such as paediatric first aid or food hygiene. Play is at the heart of what they do — the organisation believes that every child deserves the opportunity to enjoy a happy, fulfilling childhood through both free and guided play experiences. If you’re passionate about play, child development and helping young people thrive, we’d love to hear from you. For more information, please submit your CV to Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Regional Operations Manager | London Are you an experienced operations leader with a background in Commercial Estate Soft Service Delivery? We’re looking for a Regional Operations Manager to oversee service delivery across a portfolio of high-profile, blue-chip client sites in London. Candidates must have Property / Real Estate experience. This is a fantastic opportunity to step into a strategic leadership role where you’ll drive performance, lead multi-site teams, and play a key part in maintaining exceptional client standards. 🔧 What You’ll Be Doing • Leading security, specialised high service cleaning and soft services operations across multiple sites, • Driving service excellence and ensuring compliance with H&S and quality standards, • Managing financial performance and contract profitability, • Developing and supporting regional management teams, • Building strong client relationships, • Supporting business growth and tender processes ✅ What We’re Looking For • Proven multi-site operational leadership experience, • Strong commercial awareness, • Experience working within high-profile or blue-chip environments, • Excellent people leadership and communication skills, • Sound understanding of H&S and employment practices, • Willingness to undergo BS7858 vetting ⭐ Desirable NEBOSH | IOSH | BICSc | SIA Licence 🎁 What’s In It For You? • 24/7 GP access for you & your family, • Mental health & wellbeing support, • Cycle to Work scheme, • Financial & legal advice This is a great opportunity for driven, experienced candidates who are looking for the next chapture in their career. Working across high end client sites, driving opportunity and high standards of service across all areas. Candidates will not only need proven Estate experience but also hold a strong ability to engage with clients, senior team members and motivate / support your site teams. Contact me now for the further information.

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Assistant Clinic Manager Luxury Medical & Aesthetic Skin Clinic West London | Full-Time Up to £38,000 + Performance Bonus We are seeking a high-calibre Assistant Clinic Manager to join a state-of-the-art, award-winning medical and aesthetic skin clinic in the heart of West London. This is a pivotal leadership role within a doctor-led, CQC-regulated environment, reporting directly to the Head of Operations and Medical Director. The successful candidate will play a key role in driving operational excellence, ensuring regulatory compliance, and delivering an outstanding patient experience. The Role As Assistant Clinic Manager, you will support the smooth and efficient running of the clinic while overseeing day-to-day performance. You will lead a team of four direct reports, with opportunities for further team expansion. This is a hands-on position, ideal for a highly organised and proactive individual who thrives in a fast-paced, high-standard clinical environment. Working Pattern: • Full-time, • Monday to Friday, • 1–2 Saturdays per month (rota basis) Key Responsibilities • Oversee daily clinic operations to ensure seamless service delivery, • Lead, motivate, and manage a team of therapists and reception staff, • Support and maintain SOPs in line with CQC requirements, • Ensure full compliance within a CQC-regulated environment, • Drive clinic performance, sales, and KPI achievement, • Maintain exceptional patient journey standards and customer service excellence, • Collaborate with senior leadership to implement operational improvements, • Monitor reporting, data tracking, and performance metrics (advanced Excel skills required) About You We are looking for an ambitious, detail-oriented professional with strong leadership capabilities and a passion for aesthetics and clinical excellence. Essential Requirements: • Minimum 2 years’ experience in an Assistant Manager or similar management role, • Background in aesthetics, medical, dental, or a comparable regulated healthcare environment, • Experience working within a CQC-regulated clinic (or strong working knowledge of CQC standards), • Proven track record in operations and sales, with consistent KPI delivery, • Strong leadership and organisational skills, • Ability to work autonomously with a proactive mindset, • Excellent IT proficiency, particularly in Excel, • Fluent English, • Exceptional attention to detail Personal Attributes • Warm, professional, and people-focused, • Highly efficient and process-driven, • Commercially aware and sales-oriented, • Confident in leadership and decision-making, • Passionate about aesthetics, safety, and ethical practice, • NVQ Level 3 in Beauty Therapy (or equivalent such as ITEC/CIBTAC) What We Offer • Competitive base salary (up to £38,000 DOE), • Monthly performance-based sales bonus, • Ongoing professional training in leading aesthetic technologies, • Potential lateral progression into skincare brand opportunities, • Discounted treatments and products (including injectables), • Company pension, • Health & wellbeing programme, • Employee discounts, • Supportive, high-performance team culture Location Based in West London, with excellent transport links across the city. Easily commutable from: Balham, Clapham, Croydon, Ealing, Guildford, Kingston upon Thames, Richmond, St Albans, Stratford, Watford, and Wimbledon. References Compass Associates is acting as the recruitment partner for this position. If this role isn’t suitable for you but you know someone who would be a great fit, we offer £500 in vouchers for every successful recommendation. Contact Details For more information, please contact Roberto on 023 9421 4486 or email .

Indirect Tax Assistant Manager Base Location: London plus network of 20 offices nationally: Why Join KPMG as an Indirect Tax Assistant Manager based in London? KPMG is part of a global network of firms that offers Audit, Tax, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. With offices across the UK, we work with everyone from small start‑ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, our people and the communities we work in. KPMG has one of the leading Indirect Tax practices in the UK. We work as a national practice providing advice and support in all aspects of Indirect Tax (VAT, Customs Duty, Green Taxes) to a broad range of business sectors, including large multinationals, household‑name retailers and public sector organisations. The Indirect Tax practice is a fast‑growing and dynamic business, currently with 20 partners and approximately 200 professional staff located across the UK. We support our portfolio of clients with a wide variety of Indirect Tax issues. Within the team, we have specialists in sectors such as Retail, Supply Chain and International Trade, alongside our Public Sector specialisms. We work closely with colleagues in Trade & Customs, Corporate Tax and Employment Tax to deliver value to KPMG’s clients. What will you be doing? • Building our capability in respect of E‑invoicing and Alteryx for data management, • Providing high‑quality Indirect Tax advisory services on a broad range of Indirect Tax issues to corporate clients, • Maintaining, developing and managing KPMG’s strong client relationships, • Assisting in developing innovative solutions and opportunities for clients, • Supporting the implementation of business development initiatives, • Providing sales support and developing, building and maintaining key B2B and B2C client relationships, • Developing more junior members of the team from both a technical and commercial perspective, • Working closely with Senior Managers, Directors and Partners, who will provide support and development opportunities to help you realise your full potential What will you need to do it? • Takes ownership and accountability for their work, • Demonstrates strong drive, commitment and ambition, • Is motivated to develop personally and professionally and actively seeks feedback, • Identifies and pursues business and client opportunities, • Maintains enthusiasm and a positive attitude when working under pressure, • Learns continuously from experience and applies feedback effectively, • Provides clear direction and constructive feedback, supporting the development of junior team members, • Works collaboratively and respectfully with colleagues, clients and the wider community, • Analyses complex issues, identifying key risks and solutions, • Communicates clearly and confidently with impact, • Upholds high standards of quality and service delivery, enhancing KPMG’s reputation Skills • CTA qualification With 20 sites across the UK, we can potentially facilitate office‑based working, working from home, flexible hours and part‑time options. If you require flexibility, please register and discuss this with our recruitment team. Find out more: Within Tax we have a range of divisions and specialisms. Click the links to find out more below: • Tax at KPMG Tax & Law (kpmgcareers.co.uk), • About our firm: About our firm (kpmgcareers.co.uk), • KPMG Culture. Being Inclusive: Being inclusive (kpmgcareers.co.uk)

Branch Manager - Education Recruitment - Hybrid - £60,000 to £75,000 + Bonus This is for a high-performing Education recruitment specialist who wants to take full ownership of a branch, build a team around them and be recognised as a leader, not just another biller. RECSEEKERS are working in partnership with a well-established, highly profitable Education recruitment business who are looking to appoint a Branch Manager to take ownership of one of their key offices. You are not being brought in to fix a problem. You are stepping into an office with existing revenue, active client relationships and the platform to scale further. This is a role where your impact will be visible, your decisions will matter and your progression will be based on performance, not time served. THE OPPORTUNITY You will remain commercially active, but the real opportunity is building something around you. A team, a culture and a branch that consistently performs at a high level. You will have the autonomy to run the office properly, with backing from leadership to hire, grow and scale as performance allows. WHAT YOU’LL BE DOING • Leading and developing a team of consultants within Education recruitment, • Driving revenue across temp, contract and permanent desks, • Managing and expanding relationships with schools, trusts and MATs, • Supporting consultants with BD strategy, deal management and delivery, • Running weekly performance reviews and setting clear expectations, • Hiring and onboarding new consultants as the branch grows, • Maintaining strong standards across compliance and service delivery, • Remaining close to key accounts and high value client relationships, • Building a branch that delivers consistent, scalable performance WHAT THEY’RE LOOKING FOR • A proven billing track record within Education agency recruitment, • Minimum 3 years’ experience in the Education recruitment market, • Experience mentoring or managing consultants within a team environment, • Strong commercial awareness and confidence in business development, • Someone who leads from the front and sets the pace, • Driven, ambitious and motivated to build something successful This role is specific to Education recruitment. You must already be operating within the sector and performing to a high standard. WHY THIS ROLE STANDS OUT • Established, credible brand with a strong position in the Education market, • Existing clients, live roles and revenue already in place, • Full ownership of a branch with the autonomy to grow it properly, • Strong basic salary aligned to experience, • Bonus and commission linked directly to branch performance, • Well resourced compliance and operational support, • Clear pathway into Regional and senior leadership RECSEEKERS represent ambitious, high-performing professionals moving forward, not sideways. RECSEEKERS

The Opportunity The Regional Information Manager plays a critical role in ensuring the consistent, compliant, and effective delivery of information across all projects within their region. As the operational lead for project-level Information Management, they translate national policy into practical application, embedding governance standards, enabling digital delivery, and supporting quality assurance throughout the project lifecycle. This role supports Paragon (Fit Out) in the South East, operating within fast-paced, design-led project environments where agile and well-governed information management is critical to successful delivery. The RIM also acts as the regional voice of the Information Management Function, supporting continuous improvement and cross-functional collaboration. Key Responsibilities: • Implement and assure national standards across all regional projects, as defined by the Head of IM, including:, • Business Information Management Policy, • Project-specific Information Management Plans (IMP), • Project Information Storage Matrix, • CDE configuration and publishing protocols, • Document naming conventions and metadata rules, • Mobilise IM during project setup, ensuring CDE, Microsoft Teams, and IMS structures are correctly configured and aligned from the outset., • Provide expert support and guidance to project teams, coordinating with Design, Commercial, Construction, and Digital functions to embed IM best practice into day-to-day delivery., • Functionally oversee Document Controllers (regardless of line management arrangements), ensuring consistent implementation of standards and providing coaching and support as needed., • Conduct regular audits and assurance checks to identify risks, non-compliance, or capability gaps, feeding insights into training plans, system improvements, or escalation where required., • Act as the regional liaison to the Head of IM, contributing local feedback, lessons learned, and improvement proposals to inform national strategy and policy updates., • Collaborate with the CDE Coordinator to ensure local configurations align with national standards and CDE capabilities are fully utilised., • Lead or support regional delivery of national initiatives, including acting as a product or framework champion for specific clients, CDE modules, or functional workstreams., • Foster a regional culture of digital compliance, quality, and traceability, acting as a visible advocate for high standards in information management. What we need from you • Proven experience in Information Management or Document Control within the construction industry (fit out or main works experience advantageous but not essential)., • Previous experience managing Common Data Environments (CDE), preferably with expertise in the Dalux or Asite., • Proven competence in BS EN ISO 19650 and its practical implementation within live project environments., • Proficient in using Microsoft Word, Excel, Outlook, and Teams., • Excellent general IT skills., • Strong attention to detail with a focus on quality and compliance., • Demonstrated ability to identify issues, analyse problems, and coordinate with the wider business to provide effective solutions., • Demonstrated commitment, organisational skills, and a strong work ethic., • Ability to influence and facilitate the use of the corporate CDE and supporting apps., • Capability to multitask in a fast-paced construction business environment, • Demonstrate effective collaboration with all levels of the organisations, both internal and external., • Excellent communication skills, with the ability to collaborate within a team and engage with the wider business. What we can offer you • Competitive salary, • Car Allowance, • 26 days annual leave (with the opportunity to buy or sell up to 3 days holiday), • 3 additional long service days achieved after 3, 7 and 10 years, • Private medical insurance for yourself (with the option to buy family cover), • Life Assurance, • Defined contribution pension scheme matched up to 8%, • Enhanced maternity, paternity and parental leave, • 2 days volunteering opportunities, • Flexible and Agile working (dependent on your role), • Employee Assistance Programme, • Professional membership fees, • Perks at Work Employee discount scheme offering discounts on a range of categories such as electronics, home appliances, food & groceries, car buying, travel, fitness and more, • Flexible Benefits scheme which includes the opportunity to purchase benefits such as:, • Critical illness insurance (with option to purchase for your partner), • Dental Insurance, • Travel insurance, • Cycle to work scheme, • Retail vouchers/payroll giving/activity pass for top leisure attractions. Who we are Tilbury Douglas is a leading UK building, infrastructure, engineering and fit-out company. We deliver vital projects across a range of sectors including health, education, highways, justice, defence, aviation, water and environment. It is our people who make Tilbury Douglas a success. We believe our inclusive culture encourages new ways of thinking, enabling us to innovate whilst remaining resilient. We value and celebrate all individual differences and look forward to receiving your application. We are proud to announce that we have retained our Investors in Diversity Silver Award. Please note that this role is subject to Baseline Personnel Security Standard (BPSS) clearance which includes identity, employment history, and criminal record checks. Please note we do not have a sponsorship licence. We look forward to receiving your application!

Role: Director of Project Delivery Location: East London (hybrid 4 days a week on-site, site visits across London as required) Salary: Up to £85k Reporting to: Chief Operating Officer The Company A renowned and growing marine transport and infrastructure operator is entering a new phase of modernisation and growth, with major capital projects underway across vessels, piers, and customer-facing environments. With a small senior team driving a wide variety of operational, construction and fleet-related upgrades, the business is now strengthening its project capability to ensure high-quality delivery across its portfolio. This is an opportunity to join a lean, focused leadership group where your work has a visible, city-wide impact. The Role We’re looking for a Director of Project Delivery to oversee the planning, governance and execution of major operational and capital projects. You’ll manage a Project Manager and Project Executive, working closely with the COO and wider senior leadership team to ensure the portfolio progresses on time, on budget and to the highest safety and operational standards. Projects span vessel upgrades (including new electric craft), pier construction and redevelopment, marine works, and broader infrastructure improvements - requiring someone comfortable leading delivery in complex, multi-stakeholder environments. This role suits someone confident operating at senior level while still maintaining a hands-on approach to delivery, risk management and contractor oversight. Key Responsibilities • Lead governance and oversight of the full project portfolio, ensuring alignment with organisational strategy, • Translate strategic goals into clear delivery plans, milestones and project controls, • Prioritise projects based on value, risk, operational impact and resourcing, • Monitor delivery against timelines and budgets, taking early action to resolve risks and bottlenecks, • Act as the senior point of contact for contractors, suppliers and delivery partners, ensuring compliance and performance, • Direct and support internal project teams, providing clarity, leadership and accountability, • Maintain rigorous governance frameworks, approvals processes, and change controls, • Collaborate closely with Finance, Operations and external partners to ensure accurate forecasting and resource alignment, • Lead operational readiness planning for new vessels, assets or sites coming into service, • Drive continuous improvement by applying lessons learned and performance insights to future delivery Skills & Experience • Significant project or programme delivery experience, ideally in transport, marine, infrastructure or public-sector environments, • Strong track record delivering complex capital projects over £5m, • Experience coordinating internal teams and external contractors in multi-disciplinary environments, • Comfortable managing construction-led workstreams, vessel or marine-related upgrades, or customer-facing infrastructure projects, • Proficient in recognised project methodologies (e.g. PRINCE2, MSP, Agile), • Strong commercial judgement with experience in vendor management and contract oversight, • Confident operating with senior stakeholders and executive leadership, • Calm, structured and pragmatic under pressure, with strong problem-solving skills Behaviours & Approach • Clear communicator who builds trust across technical and non-technical teams, • Strategic thinker who can also move quickly when operational issues arise, • Highly organised with strong attention to detail, • Comfortable navigating ambiguity and bringing structure to evolving situations, • Collaborative, steady under pressure, and confident leading others Location: Based at Head Office in East London with occasional travel to project sites across the city Working: hybrid, but mostly on site, 4 days a week Salary: £85k (DOE) We are an equal opportunity employer. We value inclusivity and diversity, believing it creates a better working world. We love to see applicants from all different backgrounds and hire based on skills and potential, not solely focusing on prior experience. Qualified applicants will receive consideration for employment without regard to age, disability, gender perception or identity, marital status, pregnancy or maternity, race or ethnicity, religion or belief, sex, or sexual orientation. If you require any accessibility support, please let us know how we can improve your experience.

Responsible to: Team Leader Location: London boroughs Contract: September 2026 / 37 hours a week Weekends and evening work expected RISE RISE strives for a world where people can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community. With the main objectives of reducing re-victimisation and reoffending, and helping to protect the public, the RISE practitioner will deliver a range intervention (individual and group), both in the community and in custody. We are commissioned to deliver 1-2-1 Domestic Abuse programmes in 8 London Boroughs. This position will predominantly focus on delivering the Culturally Integrated Family Approach (CIFA) to domestic abuse with both face to face and online programme delivery. The post holder will be expected to cover boroughs within that area where business required. The CIFA project will involve a multi-layered integrated approach to working with victim/survivors and those causing harm, alongside our multi-agency partners such as IDVA services, statutory and non-statutory agencies. Key accountabilities One-to-one delivery • Ensure delivery is in accordance with tasks outlined in the RISE Domestic Abuse, • Perpetrator manual and process mapping., • Apply specialised materials to support your delivery to racialised and marginalised communities., • Be responsible and accountable for working with Advanced Practitioner, Domestic, • Abuse safety advice and line manager to ensure risk is reviewed on a weekly basis., • Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with service users to address their abusive behaviour., • Be personally accountable for the completion of assessments, mid-way reports, and, • End of Intervention reports, and ensure they are to a high standard., • Participate in and pass the necessary training to be able to deliver all interventions., • Assist or lead on the delivery of training courses., • Create and maintain an effective partnership working with statutory, private, and voluntary agencies to address the issue of domestic abuse., • Work with families and extended family members to tackle abuse within the home., • Where appropriate, apply pre-session motivational or Deniers sessions prior to attendance on the main course or groupwork intervention. Integrating the Safety Support Service: • Prior to delivering of Domestic Abuse Interventions, liaise and share information with, • RISE Domestic Abuse Safety Officers to ensure an integrated and culturally sensitive approach is applied to risk management., • Attend monthly risk review meetings with Domestic Abuse Safety Advisor and Senior practitioners to ensure effective risk management procedures are always applied. Recording and administrative tasks: • Complete specialist risk and vulnerability assessments, and reports as per templates provided., • Ensure completion of pre and post questionnaires in line with RISE’s Social Impact strategy., • Contribute to the evaluation and evidencing of social impact, including questionnaires and service user case studies. General tasks: • Develop excellent relationships with customers and respond positively to their needs., • Attend Clinical Consultancy to support safe practice and develop resilience during the delivery of demanding work as directed by the Team Leader. Confidentiality and Information Security: where relevant. Safeguarding Children and Vulnerable Adults welfare of children and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. Other duties • Undertake other duties as may be required which are commensurate with the grade and nature of the post. • Cover for other posts as appropriate, and willingness to be trained in new interventions. Knowledge, Skills, Abilities and Experience Essential • Effective interpersonal skills and communication skills, • Good understanding of race, culture and equality issues and impact on communities. • Ability to effectively undertake risk assessments., • Ability to write high quality reports., • Experience of delivering domestic abuse and/or trauma interventions or case work. • Experience and knowledge of multi-agency liaison risk management. • Experience of working with both Families, Children and Service Users. Ability to motivate and engage a difficult client group while undertaking interventions. This may be as part of one to one basis or group work. • Openness to new ideas and ways of working., • Ability to relate positively and empathetically but without collusion. • Ability to appropriately challenge negatives attitudes, thinking and behaviours. • Willingness to learn and develop from feedback about performance. • Experience of effective team working., • Ability and willingness to use new technology., • An Enhanced DBS Check is required for this role. Desirable • Ability to develop new interventions, • A relevant qualification, e.g social work, probation studies or cognitive behaviour therapy or family therapy

Position Title: Events Delegate Executive Market Group: Northstar Travel Media Reports To: Hosted Buyer Operations Manager Works with: NTG UK Editorial & Sales teams, Marketing & Client Services Office Location: London / Home CONTEXT Northstar Travel Group (NTG) is a leading B2B information and marketing solutions company serving all segments of the travel & meetings industry including leisure/retail, corporate/business travel, business and sports meetings, incentives, and travel technology. The company’s portfolio includes media brands, digital media, face-to-face exhibitions conferences and forums, online subscription information services, business intelligence, SaaS e-commerce software, and content marketing solutions. PURPOSE OF ROLE You will be part of the UK hosted buyer team delivering the exhibition hosted buyer programmes. Day to day your primary purpose is to work with the Head of Hosted Buyer Operations to run the operational delivery of hosted buyer / delegate programmes across all events. KEY RESPONSIBILITIES Hosted programme coordination – customer service • Work closely with the Hosted Buyer Operations Manager to implement and ensure the smooth running of event hosted attendee programmes for all brands- The Meetings show, TEAMS, Business Travel News., • Regular communication with hosted buyers on the telephone and via e-mail., • Ownership and full management of the hosted buyer inboxes. Delegating issues and queries to the rest of the team and checking to ensure these have been followed up., • Manage the logistical requirements for hosted buyer travel. Provide the external travel providers with regular updates of travel required. Day-to-day liaison with external travel providers to answer any queries they may have regarding the travel to be booked. Speak to hosted buyers who query the travel that has been offered to them. Check that external providers are on track with bookings and highlight any errors back to the providers or concerns to line manager., • Manage the logistical requirements for the hosted buyer transfers. Provide regular updates of transfers required to be booked. Thorough checking of the returned bookings to ensure all booked correctly and most cost effectively. Providing hosted buyers with all their individual transfer arrangements including coach transfers., • Advanced knowledge of Excel and Word to be able to communicate with all the hosted buyers to send out details of all relevant arrangements, including hotel accommodation, transfers, appointments booked and to be booked etc., via mail merge., • Day-to-day management of a fixed-term contractor who will be assisting with the hosted buyer programme from April to June. Ensuring they are fully briefed on the programmes, answering all hosted buyer queries correctly and in a timely manner and supporting the team where necessary., • Ownership and management of hosted buyer’s diary systems as directed. Update all the information to ensure that it accurately reflects the programme for the year. Work with the diary provider to ensure that all information on exhibitors and the conference programme is pulled through correctly and liaise with internal teams to ensure this., • Daily management of the diary system to ensure that the hosted buyers can use it effectively and to fulfill their minimum appointment requirement. Telesales and Telemarketing • Create and run reports for the Telesales team to enable the team to chase appointments, providing stats and information that will assist them in completing this task. Data Management, acquisition, and retention • Receive and input information into the computerized databases., • Create and run reports for internal departments with hosted buyer information, appointment statistics and general stats., • Collating all cancellations and charges and working with Head of Hosted Buyer Operations to raise payment links and cancellation invoices to send to the hosted buyers. OTHER RESPONSIBILITIES • Working with the commercial, editorial, and marketing teams to ensure the successful delivery of events, • Determining and keeping an accurate record of the event spend. Assisting the Head of Hosted Buyer Operations with forecasting costs, • Taking responsibility for handling issues and troubleshooting any problems, both from the office and on-site, • Conducting pre-and post-event evaluations with team members, reporting on the outcomes, • Mentor and train temporary hosted buyer coordinator, • Assisting the events team on other events where required, i.e. Awards Dinner, one day conferences BEHAVIORS AND SKILLS • Experience in the operational delivery of hosted buyer/delegate programmes, • Experience/exposure in the operational delivery of events and/or exhibitions, • Fluent English communication, both verbal and written, • Attention to detail in all areas, • Computer Literacy – with advanced knowledge of Microsoft Office, • Ability to work under pressure for long periods of time, • Ability to manage multi-projects simultaneously, • Ability to work as part of a team, • Service awareness – Good telephone manner and customer service skills Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.

Company Description Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview At Publicis Groupe, we believe in the power of data to transform how brands connect with people. Our Data Solutions team leads a Groupe-wide initiative focused on delivering best-in-class reporting and data solutions for some of the world’s most iconic brands. We work hand-in-hand with client teams, analysts, and tech specialists to build scalable, intelligent reporting frameworks that drive insight and action. We’re now looking for a Manager, Data Solutions (Client Reporting & Operations) to join our growing team and help bridge the gap between business and tech. If you thrive at the intersection of analytics, systems thinking, and client service—this role is for you. What you'll be doing: As a Manager, Data Solutions (Client Reporting & Operations) you’ll serve as the strategic link between client-facing teams and our technical developers—translating complex requirements into clear, deliverable solutions. Your focus will span data integrations, API connectors, reporting development, and dashboard functionality. Expect to lead projects end-to-end, working across teams to deliver smart, scalable, and elegant data solutions. Client & Stakeholder Leadership • Be a trusted partner to internal client teams, ensuring expectations are met with clear timelines, technical support, and transparent communication, • Lead regular check-ins to align on goals, capture feedback, and proactively surface new needs, • Own the setup and maintenance of API connectors and automated reporting pipelines, • Validate data quality, perform regression testing, and ensure KPI definitions match client narratives, • Create dashboard wireframes, gather input from client teams, and translate into development-ready briefs, • Oversee QA processes with Data Governance and the BI team, • Coordinate testing, troubleshooting, and resolution of reporting issues, • Safely manage data sharing with non-Publicis users in line with security standards What we're looking for: ✔ Experience in a data, operations, or analytics-focused role ✔ Familiarity with BI and reporting platforms such as Power BI, Datorama, Data Studio, Databricks, SQL ✔ Strong communication skills and a collaborative, solutions-focused mindset ✔ An organised, proactive approach—comfortable working across teams and timelines ✔ Excitement for new technology, data storytelling, and digital marketing innovation ✔ A team player who’s passionate about making data work harder, smarter, and more creatively Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plan, we also offer; • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year., • REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care., • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching., • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave., • FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment., • GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a flexible working pattern with full time employees being office-based four days during the working week.

Role: Director of Project Delivery Location: East London (hybrid 4 days a week on-site, site visits across London as required) Salary: Up to £85k Reporting to: Chief Operating Officer The Company A renowned and growing marine transport and infrastructure operator is entering a new phase of modernisation and growth, with major capital projects underway across vessels, piers, and customer-facing environments. With a small senior team driving a wide variety of operational, construction and fleet-related upgrades, the business is now strengthening its project capability to ensure high-quality delivery across its portfolio. This is an opportunity to join a lean, focused leadership group where your work has a visible, city-wide impact. The Role We’re looking for a Director of Project Delivery to oversee the planning, governance and execution of major operational and capital projects. You’ll manage a Project Manager and Project Executive, working closely with the COO and wider senior leadership team to ensure the portfolio progresses on time, on budget and to the highest safety and operational standards. Projects span vessel upgrades (including new electric craft), pier construction and redevelopment, marine works, and broader infrastructure improvements - requiring someone comfortable leading delivery in complex, multi-stakeholder environments. This role suits someone confident operating at senior level while still maintaining a hands-on approach to delivery, risk management and contractor oversight. Key Responsibilities • Lead governance and oversight of the full project portfolio, ensuring alignment with organisational strategy, • Translate strategic goals into clear delivery plans, milestones and project controls, • Prioritise projects based on value, risk, operational impact and resourcing, • Monitor delivery against timelines and budgets, taking early action to resolve risks and bottlenecks, • Act as the senior point of contact for contractors, suppliers and delivery partners, ensuring compliance and performance, • Direct and support internal project teams, providing clarity, leadership and accountability, • Maintain rigorous governance frameworks, approvals processes, and change controls, • Collaborate closely with Finance, Operations and external partners to ensure accurate forecasting and resource alignment, • Lead operational readiness planning for new vessels, assets or sites coming into service, • Drive continuous improvement by applying lessons learned and performance insights to future delivery Skills & Experience • Significant project or programme delivery experience, ideally in transport, marine, infrastructure or public-sector environments, • Strong track record delivering complex capital projects over £5m, • Experience coordinating internal teams and external contractors in multi-disciplinary environments, • Comfortable managing construction-led workstreams, vessel or marine-related upgrades, or customer-facing infrastructure projects, • Proficient in recognised project methodologies (e.g. PRINCE2, MSP, Agile), • Strong commercial judgement with experience in vendor management and contract oversight, • Confident operating with senior stakeholders and executive leadership, • Calm, structured and pragmatic under pressure, with strong problem-solving skills Behaviours & Approach • Clear communicator who builds trust across technical and non-technical teams, • Strategic thinker who can also move quickly when operational issues arise, • Highly organised with strong attention to detail, • Comfortable navigating ambiguity and bringing structure to evolving situations, • Collaborative, steady under pressure, and confident leading others Location: Based at Head Office in East London with occasional travel to project sites across the city Working: hybrid, but mostly on site, 4 days a week Salary: £85k (DOE) We are an equal opportunity employer. We value inclusivity and diversity, believing it creates a better working world. We love to see applicants from all different backgrounds and hire based on skills and potential, not solely focusing on prior experience. Qualified applicants will receive consideration for employment without regard to age, disability, gender perception or identity, marital status, pregnancy or maternity, race or ethnicity, religion or belief, sex, or sexual orientation. If you require any accessibility support, please let us know how we can improve your experience.

Facilities Manager, Educational Body, London, Permanent, £60,000 Leading London based examining board with an International reach needs capable and proactive Facilities Manager - this is a permanent full time role. You will ensure the smooth running of office, seminar and examination accommodation, manage 2 staff members and also the health and safety policies and procedures. Reporting to the Chief Operating Officer, responsibilities include: • Managing and planning services including office security, maintenance, mail, archiving, cleaning, waste disposal, recycling, stock control, meeting and event set-ups and room resets, • Process month end reports for the COO to review office usage statistics, • Ensuring the delivery of housekeeping within the building which has events spaces to book, • Leading a team of two and delivering a cohesive, safe and effective facilities management service, taking responsibility for the performance management, coaching and development of the Facilities Management team, • Preparing and managing the department’s budget, monitoring and reporting against forecast, • Assisting the COO with day to day management of the landlord’s service charge budget, • Ensuring an effective reception service is provided, • Ensuring compliance with health and safety regulations and ensuring seamless provision of office services functions office associated health and safety to include: fire safety, DSE, manual handling, first aid, PAT, L8, • Overseeing the management of all external FM contracts, including monitoring, auditing and checking quality and performance, • Playing an active part in the development, testing and on-going management of the disaster recovery and business continuity plans as a member of the Business Continuity Working Group, • Providing a 24/7 first-line response to incidents and emergencies on site and reacting appropriately, • Providing an annual Health and Safety report for the Audit & Risk Committee, • Developing new working practices and implementing changes to improve service delivery and efficiencies, • Acting as first point of contact for sub tenants and help implement arrangements for future sublets, • Ensuring delivery on all service level agreements You will need: • IOSH qualification and preferably NEBOSH qualification with experience of delivering in-house FM services in a medium sized organisation with multiple visitors and events, • A professional association with the IWFM, • Experience of managing health and safety including an in-depth knowledge and understanding of statutory guidance and health and safety within office environment, • Confident IT skills including MS Office, health and safety applications, CCTV software, storage and archiving systems and room booking systems, • Problem solving, with a track record of making considered analytical decisions. The ability to keep up to date with new developments and best practice and to apply creativity and innovation, • You will also need first class planning and organisational skills and to be a great communicator, • Previous experience of tendering for and managing significant external contracts, • Experience of setting and managing a significant FM budget, • Previous experience of working in a multi-tenanted building and working with managing agents, • Project management experience, • In-depth knowledge of disaster recovery and business continuity management systems, • The ability to work out of office hours including occasional weekends and Bank Holidays is needed. If you have a NEBOSH qualification that would be a bonus as would experience of managing service charge budgets and previous experience as member of a Disaster Recovery /Business Continuity Team. This is a fantastic opportunity for a Facilities Manager to work within a dynamic company. Apply now! Due to the large number of applications that we receive, only shortlisted applicants will be contacted. Val Wade Recruitment are actively looking for applicants from underrepresented communities, and pride ourselves as an equal opportunities’ employer and agency.

Business Operations / Product Operations Manager — UK Insurance Role purpose UK Insurance is scaling a portfolio of recurring, monthly-cadence data products,. These products now represent a material share of ARR, margin contribution and growth, but the operating model supporting them has not yet been industrialised to match their commercial importance. Today, a significant amount of recurring operational work is distributed across analysts as a secondary responsibility. That model has worked historically, but it now creates avoidable friction: fragmented ownership, inconsistent execution, context switching, limited workflow visibility, variable QA, and too much reliance on tacit knowledge. This role exists to create a central point of operational ownership for the lower-touch product portfolio. The objective is to make recurring delivery visible, controlled, repeatable and scalable, while preparing the business for Jira-based workflow management, greater automation, AI-enabled operational support, and future platform migration. The role reports to the Head of Insurance and sits at the intersection of client operations, workflow management, operational control, product operations and business process improvement. Core Objective: • To centralise and improve the operational management of UK Insurance’s lower-touch product portfolio, reducing fragmentation across the team, improving visibility and control, and building a more scalable, automation-ready operating model., • The successful candidate will help move the business from a model dependent on individual analyst effort and informal coordination towards a more governed operating model with clear ownership, documented processes, visible workflows, standard controls and better management information. Strategic context UK Insurance is moving towards a more productised, platform-enabled operating model. That means recurring products need to be run with clearer process ownership, better workflow discipline, stronger operational data, and more consistent handoffs between commercial, analytical, product and technical teams. • This role will support that transition by:, • creating operational visibility across monthly product workflows;, • reducing the burden of recurring coordination work on analysts;, • improving quality control and escalation routes;, • standardising processes, templates and documentation;, • supporting migration from informal tracking into Jira-based workflow management;, • improving BI and management reporting on workload, capacity and cost-to-serve;, • identifying opportunities for automation and AI-enabled operational support;, • preparing workflows for future data platform migration and more scalable delivery., • This is not a purely administrative role. It is an operational leverage role: making the existing business easier to run, easier to measure, and easier to scale. Glamorous, obviously. Key responsibilities 1. Workflow ownership, operational control and first-line QA • Own the recurring operational workflows across the low-touch product portfolio, from data ingestion through to client output delivery., • Responsibilities include:, • maintaining visibility of workflow status, deadlines, dependencies and blockers;, • coordinating handoffs between analysts, client-facing teams and other internal stakeholders;, • ensuring routine work is completed in a timely, consistent and controlled way;, • carrying out first-line QA on standard client data inputs, workflow steps and outputs;, • identifying anomalies, missing inputs, process failures or delivery risks early;, • escalating substantive analytical, client, data or technical issues to the appropriate owner;, • ensuring that delivery routines are followed consistently across products and clients., • The role does not replace analytical ownership. It ensures the recurring operational machine is properly run, observed and controlled. 2. Process standardisation, documentation and scale readiness • Document and improve the processes that support the monthly cadence product portfolio., • Responsibilities include:, • mapping existing workflows, dependencies, controls and failure points;, • producing clear standard operating procedures, checklists and process diagrams;, • identifying unnecessary manual effort, duplication, rework and avoidable dependencies;, • introducing standard templates for recurring delivery, escalation and QA;, • helping define appropriate ownership rules across operational, analytical and commercial teams;, • supporting the migration of workflow management into Jira;, • ensuring that process design supports future automation and platform migration;, • maintaining process documentation so that knowledge is not locked inside individual analysts’ heads., • The emphasis is on making the business more robust and scalable before major technology change, rather than waiting for a platform migration to magically fix operational disorder. It will not. 3. Jira workflow management and operational tooling • Help design and maintain a Jira-based workflow management model for recurring product operations., • Responsibilities include:, • translating recurring product workflows into practical Jira stages, statuses and ownership rules;, • maintaining boards, tickets, templates and workflow conventions;, • creating simple reporting views for progress, bottlenecks, workload and delivery risk;, • supporting adoption of Jira across the team in a pragmatic, low-friction way;, • using Atlassian tooling, including Rovo where appropriate, to improve workflow discovery, documentation and knowledge retrieval;, • ensuring operational tooling supports the way the business actually works, rather than becoming process theatre., • This role should help create the bridge from today’s spreadsheet-led operational tracking towards a more transparent and durable workflow management model. 4. Management information, BI and operational reporting • Improve the quality of operational information available to the Head of Insurance and wider leadership team., • Responsibilities include:, • supporting monthly vertical reviews and quarterly business updates;, • maintaining operational inputs into BI-driven management reporting;, • improving visibility of workload, service performance, capacity, time tracking and cost-to-serve;, • supporting evidence-based decisions on resourcing, automation and investment;, • helping reconcile operational activity with product portfolio value and commercial priorities;, • highlighting trends in workload, bottlenecks, failure points and delivery efficiency., • The role should help the business understand not only what work is being done, but what it costs, where it creates risk, and where improvements would create the greatest leverage. 5. Automation and AI-enabled operational improvement • Identify and support practical opportunities to reduce manual effort and improve operating leverage through automation and AI-enabled tools., • Responsibilities include:, • identifying repeatable workflow steps suitable for automation;, • supporting use of AI tools for documentation, workflow summarisation, process mapping and knowledge management;, • helping structure operational information so that future AI tools can work from trusted, well-organised sources;, • supporting controlled experimentation with tools such as Claude, Rovo and other approved enterprise AI systems;, • ensuring AI use is grounded in business process improvement rather than novelty;, • working with technical and product stakeholders to prepare processes for future platform migration., • The role does not require deep software engineering expertise. It does require enough operational curiosity and technical confidence to spot where manual work can be reduced, structured or improved. Tools and systems The candidate is expected to work with, or quickly become comfortable with: • Jira for workflow management, operational tracking and delivery visibility;, • Confluence / documentation tools for process maps, SOPs and operating playbooks;, • Atlassian Rovo where useful for knowledge discovery, workflow support and documentation;, • Power BI / Excel for operational reporting, workload tracking and management information;, • Salesforce as a source of commercial and client context;, • approved enterprise AI tools, including Claude, for documentation, summarisation and operational support;, • future platform and data workflow tooling as the business prepares for migration to a more scalable data environment. Prior experience with all of these tools is not essential. The important requirement is fluency in structured operating models, comfort with systems, and the ability to turn messy recurring work into visible, repeatable process. The salary band for this role is £48 - 58k per year.

About us Hoare Lea is a human-centric and planet-conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. We provide a wide range of engineering and consultancy services, including acoustics, air quality, building services (MEP), fire, lighting, security and sustainability to name but a few. Together, our highly skilled teams use technical expertise and problem-solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves. We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You’ll have the opportunity to participate in our 9-day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, an electric vehicle salary sacrifice scheme, stock options, and 25 days of annual leave (increasing with service), alongside flexible and hybrid working. Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. About the role We have an opportunity for an Electrical Engineer or Senior Engineer to play a key role in delivering high‑quality, sustainable electrical engineering solutions across multiple projects in the built environment. You will join our Electrical team based in our London office. As the largest office within the firm, our London has a broad and far-reaching experience covering all sectors. It’s a real hive of activity, home to both MEP engineers and a variety of other specialist groups. Working with our specialist groups, you will be joining a collaborative, knowledgeable, highly engaged team who love what they do. Our team have a wealth of experience and offer a positive, supportive and flexible culture. You will own project deliverables, manage elements of the internal delivery team, and liaise with multidisciplinary colleagues, clients and contractors to ensure holistic, compliant and commercially aware solutions. You will typically lead defined elements and smaller projects (Engineer) or take full lead responsibility for larger schemes and broader client engagement (Senior Engineer). You will be helping to develop junior staff and foster relationships that support future business growth. In this key and varied role, you can expect to: • Take briefs and deliver electrical design work from inception through to completion., • Produce electrical calculations, drawings and technical documentation that comply with relevant regulations, design guides and client standards., • Ensure quality standards and technical accuracy across deliverables., • Coordinate electrical design with other disciplines (MEP and our specialist groups) and third‑party consultants., • Review and comment on technical information provided by contractors and sub‑contractors; check site installations against the design intent., • Attend and report at design team meetings, client meetings and project meetings., • Witness selected testing and commissioning activities and support handover documentation., • Manage own workload to meet programme deliverables and report progress to your line manager., • Contribute to the professional development of junior colleagues. Additional responsibilities for Senior Engineer: • Develop briefs and take responsibility for delivering a small project or the electrical discipline on a significant/complex scheme., • Exercise considerable autonomy and take ownership for technical decisions and project delivery within cost constraints., • Delegate, manage and check work undertaken by others; mentor and motivate colleagues across project teams., • Play an active role in commercial aspects (scope, risk, cost control) and ensure outputs meet project and budgetary requirements. About you To be successful in this role you’ll need: • Degree or equivalent in Electrical/Building Services Engineering; industry membership preferred., • Working towards or holding IEng/CEng., • Strong technical competence in LV distribution, lighting, earthing/protection and emergency/standby systems; able to produce calculations and drawings., • Proficient with industry software (Revit, AutoCAD, Dialux, OM Electrical) and MS Office., • Able to work independently: deliver an element of a project (Engineer) or lead discipline/small projects and larger schemes (Senior)., • Effective communicator with experience coordinating multidisciplinary teams and liaising with clients/contractors., • Experience of site checking, witnessing testing/commissioning and reviewing contractor submissions., • Demonstrable commitment to meeting programmes and quality standards; commercially aware., • Supportive team player who mentors junior staff and pursues continuous professional development (Senior expected to supervise; Engineer to support). How to apply To apply simply complete a CV profile and submit your application, or for further information please contact . If shortlisted, one of our recruitment team will be in touch to arrange an introductory call (about 30 minutes) to discuss the role and your experience in more detail. From there, successful candidates will be invited to attend a panel interview, either via Microsoft Teams or in person at one of our offices. We aim to provide feedback at each stage of the process. Adjustments and accommodations If there are adjustments or accommodations that we can put in place to help you participate and give your best at any stage of the recruitment process (whether relating to disability, neurodivergence or anything else) please let us know. Data privacy We have updated our terms and conditions for candidates, click here to find out more. Recruitment agencies We have a Preferred Supplier List of trusted partners who assist us when required. We do not acknowledge speculative CVs or unsolicited candidate introductions from agencies not on the list. #LI-HYBRID

Site Supervisor - London Since 2017, Harmony Fire has become the 72nd fastest-growing company in Europe, but we’re aiming even higher. It is our mission to continue that growth with the knowledge that the more we grow the greater the impact we can have, this means reaching more people, increasing our social impact and providing more progression opportunities for our team. We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% compliant. By delivering the highest-quality service, continuously championing our values and going above and beyond to succeed, we can achieve our growth mission and make the UK safer, one home at a time. Ranked in the top 25 best service companies to work for in the UK, we now have an opportunity for a Site Manager working within our Projects team covering our work on a prestigious Sheffield contract Key Aspects of the role • Quality and Compliance Management – All works completed to Harmony and BMTRADA standards. Timely checking of work on site. Correct data input into Simpro., • Site Management - Site set up, Site sign off, Stock management, receiving deliveries, site precondition surveys, welfare, delivery of prelims, Post inspections – allowing for final sign off by PM. Identify opportunities for variations and highlight immediately to Project Manager, • People management for trades and sub-contractors – responsible for resolving everyday issues, boosting the teams morale, resolving conflict and identifying resource requirements. Maximise the productivity and utilisation of colleagues on site. Deliver Training on Simpro to sub-contractors and workforce., • Quality control – works are certifiable and compliant, delivered as per client and Harmony expectations. Spot checking and recording of works., • Client - Attend prestart meetings, ensuring the site is tidy and representative of Harmony’s brand., • Communication - provide weekly report to client attending calls as needed, ensure onsite resident liaison is carried out to engage clients and explain works. Provide regular update to PM on site progress, regularity of reporting agreed with PM., • Health and safety – Implement Harmony’s H&S policy on all sites. Responsible for ensuring all work on sites is conducted in a safe manner through regular training and auditing. Inducting new trades and ensuring completion of all relevant H&S paperwork. Regular toolbox talks to include regular H&S updates. Key Requirements • Experience of running a project to time and on budget., • A good problem solver who perseveres until the job is done, • Ability to develop good working relationships with external customers, • Proactive, confident, tenacious, resilient and flexible, • An ambassador of Harmony’s values and behaviours What we look for in our people Firstly, we embrace the value of Athletes Grit. This means having an unwavering determination and never giving up, even in the face of challenges. We encourage our team members to go the extra mile, constantly pushing themselves beyond their limits to achieve success. Next, we believe in the value of Captains Duty. Acting like a leader and taking responsibility is crucial to our company culture. We expect all team members to demonstrate a sense of duty, keeping their promises and fulfilling their commitments. Lastly, we foster a Fun Loving Heart. We aim to create a positive and enjoyable work environment by encouraging genuine care and good company among our employees. This translates to spreading positive energy, supporting one another, and finding joy in the work we do. By understanding and embodying these values, you will not only contribute to our company's success but also thrive personally and professionally. Why work for Harmony Fire At Harmony Fire, we are committed to providing: • A collaborative and supportive environment in which you can grow and develop your career, • The tools and opportunity to do work you can be proud of, • A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience, • Bespoke Personal Development Plan for every employee, • Ongoing training, coaching and mentoring, • Spacious and modern workspaces with state of the art facilities Benefits: • Lunch, snacks and refreshments all provided, including fresh fruit and ‘Take Away Friday’, • Unlimited holiday provision, • Bonus, all Harmony Fire employees are included in a bonus scheme with the opportunity to earn up to 50% of annual salary, • Private Medical, • Team socialising budget for all employees, • Family friendly policies including enhanced Maternity and Paternity, • Cycle to work scheme, • Reward and Recognition scheme – European mini-breaks on offer, • Two company events each year, • Auto-enrolment pension scheme Harmony Fire is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference. Are you ready to join us?

Don’t play with food! | Mammafiore When we were little, our mother always told us: "Don’t play with your food." And since you should always listen to your moms, we took it so seriously that we decided to dedicate ourselves to gastronomy. To care for it, respect it, love it, and share it. That’s why at Mammafiore we want to pay tribute to our roots. To what unites us and makes us who we are. To food that, besides filling our senses with sensations, floods us with emotions. At Mammafiore, we are obsessed with offering the highest quality products, the fastest delivery, and we stand out for the professionalism and commitment of our team of specialists. At Grupo Mammafiore, we are looking for an Operations Manager to join our team of passionate food and wine lovers! About the role: • Oversee and optimize day-to-day activities, including procurement, warehousing, logistics, and distribution., • Ensure timely deliveries and adherence to quality standards in customer service., • Monitor workflows and identify areas for improvement to enhance operational efficiency., • Lead cost stewardship across warehousing, transportation, and intralogistics (forklifts/MHE, maintenance, energy), driving a sustained reduction in cost-to-serve while protecting service levels., • Champion end-to-end digitalisation (WMS, ERP/Business Central, handheld scanning, EDI/TMS, Power BI dashboards) to ensure real-time visibility, data integrity, and decision speed., • Establish FEFO discipline and slotting/ABC-XYZ practices to improve picking productivity, inventory turns, and waste reduction., • Coordinate suppliers and procurement operations to ensure product availability and optimal inventory management., • Implement innovative solutions for logistics management, reducing costs and empty miles and improving vehicle utilization, fleet right-sizing, response times, cross-dock rhythms and transfer loads., • Ensure cold-chain integrity across ambient/chilled/frozen with proactive temperature monitoring, traceability, and recall readiness., • Lead the recruitment process for the logistics team, including drivers and warehouse operatives., • Supervise and coordinate operational teams (warehouse staff, drivers, logistics managers)., • Plan work schedules and optimize human resources to ensure maximum efficiency., • Foster a company culture focused on quality, safety, and teamwork., • Institutionalise Continuous Improvement (Lean basics, Gemba walks, Kaizen), linking ideas to quantified savings and KPI uplift., • Analyze and track key operational KPIs (e.g., OTIF/DIFOT, pick accuracy, waste/shrink, inventory accuracy, dock-to-stock, MHE utilisation, labour productivity, and cost-to-serve)., • Act as system process owner for WMS/ERP in the UK: clean master data, standardised SOPs, and user training; partner with HQ on enhancements., • Build operational reports and automated dashboards (Power BI) for real-time control-towers (service, cost, quality), including early-warning alerts on exceptions, and propose solutions to improve performance., • Implement procedures to ensure compliance with current regulations and safety standards., • Align UK operations with Group strategy (“One Mammafiore Way”): translate global standards into local SOPs, standardise with Central Ops (Procurement, Supply Chain, Quality, IT), and maintain controlled, audited documentation., • Ensure compliance with hygiene and sanitation regulations applicable to foodproducts., • Implement workplace safety measures, minimizing risks and incidents., • Conduct regular internal audits to verify compliance with company policies., • Collaborate with management to introduce new technologies or processes aimed at improving productivity., • Promote sustainability initiatives, such as waste reduction or the use of eco-friendly materials. Who are we looking for: • At least 5-7 years in operational or managerial roles, preferably in food distribution or logistics., • Degree in industrial engineering, logistics, economics, or related fields (preferred but not mandatory)., • Knowledge of supply chain processes, warehouse management, and distribution logistics. Proficiency in Advanced Excel, Power BI, ERP, WMS/TMS (RF, GS1/SSCC, wave/zone, FEFO/lot), route optimisation/telematics (ePOD/e-CMR), and EDI/API integrations., • Coordination of operational teams and foster a positive work environment., • Strong data-driven approach to monitor and improve operational performance., • Familiarity with food safety, workplace safety, and hygiene regulations., • Fluent English (mandatory); Proficiency in Italian; Spanish is a nice-to-have for cross-country collaboration with Central teams., • Problem-solving and results-oriented approach., • Adaptability to a fast-paced and dynamic environment., • Excellent organizational skills and attention to detail., • Proactive mindset and ability to manage stress effectively. If you want to know more about us: • IG: @mammafiore_official, • IG: @vienology

Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation ALTEN Ltd is looking for a Senior Project Manager to join our IT Business in London, UK - hybrid set up, mix of office/client site/remote. The position to be considered for a solution of the group (Methods) The role: Within the Technical Direction, the Senior Project Manager will manage a team of engineers responsible for the execution and delivery of packages of work ranging from single resources in Time and Materials to large (teams of 50+ consultants) outcomes-based scopes of work. This includes responsibility for ensuring project activities are undertaken in accordance with the agreed quality, cost and delivery thresholds, and that they comply with customer requirements. Main Duties and responsibilities: Customer Management • Acts as the primary point of contact for the customer at work‑package level, • Prepares and leads Project Review, Technical Review, and other required customer meetings under delegation from the Project Director, • Ensures clear, effective communication with customers and internal stakeholders Team management • Proactively monitors progress, workload, and resource utilisation. Leads recovery plans where needed., • Contributes to team selection and validates resource adequacy (where delegated), • Identifies resource needs and collaborates with the Project Director to ensure appropriate capability and capacity, • Integrates new team members and ensures skills, training, and capability align with project needs, • Maintains an up‑to‑date skills matrix and training catalogue with relevant Competency Centres, • Contributes to career management process for consultants via the Competency Centres Project/Delivery Management • Delivers the work package in line with the ALTEN Delivery Framework, • Manages resources, performance, risks, issues, and service continuity, • Owns financial performance, including cost control, change management, billing accuracy, and performance tracking, • Ensures delivery meets schedule, quality, cost, and social value expectations (where applicable), • Maintains accurate project documentation, case studies, KPIs, and delivery evidence, • Identifies improvement opportunities and ensures timely escalation of issues, • Delegates tasks appropriately while retaining accountability for critical outcomes Internal • Reports delivery progress, forecasts, and project performance metrics, • Supports internal governance and monthly project reviews, • Ensures health, safety, security, and compliance requirements are understood and applied, • Identifies infrastructure, tooling, and working environment needs Note: Other duties may be assigned from time to time Experience required: • Bachelor's or master's degree in Engineering, • 6+ years of experience as Technical Lead, Project Manager, Delivery Manager or integrated project Leadin a relevant industry, • Technical Project Management background: estimation, project planning, risk management, and budget management, • Must have knowledge of IT in Public sector, • Demonstrable experience in coaching and leading teams globally, and managing autonomously relevant projects, being impactful in client meetings, • Experience working independently, being result oriented, having an entrepreneurial mindset, and strong communication and interpersonal skills in stakeholder management and natural leadership Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We're inviting candidates with 6-13years of relevant experience to apply for this role. Please see our other openings for roles requiring 0-6 years and 13+ years experience.

Travel Operations Finance Analyst Location: 60 Buckingham Palace Road, London, SW1W 0NR Salary: £31,000 Model: Fixed Term Contract (till end of year) Reporting to: Travel Operations Manager Brand/Department: Travel Operations Finance ABOUT US We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you. Get in touch. HOW YOU’LL WORK We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity. We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes. PERKS · After your first year, you get an annual travel credit of over £1,000 to travel on any one of our core travel brands. · You also get 2 weeks a year where you can work from anywhere in the world, your choice. · To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give up to £2,000 per year to support external learning and development courses that interest you and drive your passion. · Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®. POSITION SUMMARY The Travel Operations Finance Analyst – OpenAge plays a crucial role in supporting the financial delivery of on-the-road activities for the OpenAge brands. This includes direct interaction with Travel Directors and operational staff, processing tour-related expenses, reconciling optional sales and commissions, and helping resolve finance-related queries. The analyst ensures accurate, timely, and insightful financial processing that supports operational excellence. The analyst builds trusted working relationships with Tour Managers and Tour Directors by delivering responsive and reliable support. They demonstrate a deep understanding of tour operations and how financial drivers impact performance. Proactively identifying trends, opportunities, and risks, they play a key role in improving operational efficiency and profitability. Their actions contribute to a culture of financial accountability and awareness across operations, while ensuring accurate and timely financial processing. In this role you will: · Process Travel Director trip expenses · Chase debit balances · Complete earnings letters for TD’s and end of season statements · Reconcile optional revenue against invoices and payments taken on chip and pin machines · Reconcile and post bank receipts on excel · Liaising with Travel Directors regarding their accounts/expenses · Provide guidance and support to Travel Directors on all aspects of Travel Ops Finance · Create strong relationships with other departments to deal with queries effectively · Undertake all taking into consideration GDPR and data protection Required skills: what you need to be considered · Proficient in Microsoft Office 365 including Word, Excel and Outlook. · Fluent in English (both written and oral) essential. · Excellent communication skills, to confidentially interact with: · Travel Directors from across Europe. · Other departments within the company including but not limited to Operations. · Able to offer support and guidance to team members during busy times. · Highly organised with the ability to adapt to tasks at hand and priortise urgent ones. · Able to demonstrate the ability to change tasks should an urgent task be needed for trips on the road. · Recognise which tasks command urgency · Highly numerate with excellent attention to detail. · To be meticulous while working in a fast-passed environment especially during the peak seasons. · Previous office experience is crucial · Ability to work as a team as well as independently · Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach. · Resilient and remains calm and effective under pressure, persistent through challenges · Proactive and flexible attitude and a willingness to work overtime at short notice is essential over busy periods · Must work well under pressure as it is a fast-paced environment Preferred Skills: what will help you stand out · Familiarity with financial systems such as Oracle. · Exposure to the travel or hospitality sector preferred but not essential · Previous Accounts Payable experience is preferred but not essential · Previous office experience is essential

PE Global is currently recruiting for an IT Operations Analyst for an initial 12 month contract role with a leading multinational Pharma client based in Hook - hybrid. The Operations Analyst - Workplace Operations, is a high-impact role that assists in the delivery of exceptional support to Elanco’s 10,000+ users. The Workplace Operations Analyst will work across a broad range of technologies, engaging Subject Matter Experts where necessary, to enable swift resolution to incidents. Beyond technical execution, this role serves as a critical bridge between global IT strategy and local operational reality. You will help foster a culture of transparency, improving cross-regional communication, and ensuring that site owners and technical teams are aligned and informed. Job Responsibilities • Operational Alignment: Engage in regular meetings with regional teams to ensure a standardized approach to operations management and process execution., • Cross-Regional Insights: Work with the Global TS Engineers to identify regional issues, bottlenecks, and workarounds., • Process Optimization: Identify and implement opportunities to streamline current portfolio processes, ensuring the "rubber hits the road" for Elanco’s digital investments., • Stakeholder Partnership: Act as a technical liaison between Workplace Operations and Technical Support (TS) engineers, providing proactive pre-briefings on technical changes and ensuring operational availability is clearly communicated., • Communication: working with our Global TS engineers to set clear expectations, provide feedback, and build team spirit., • Onboarding Excellence: Assist in the definition and maintenance of high-quality training and onboarding materials to ensure new TS engineers are integrated effectively and understand their impact from day one., • Escalation Management and Resolution: Provide technical support for escalated operational issues from the Workplace operations team, ensuring high standards of problem-solving and resolution., • Data Integrity: Working with the Hardware Asset Manager, ensure data integrity within the global stock rooms, support regular audits and help drive operational excellence across IT Asset Management., • Digital Employee Experience: Working with the Global Teams, our Service Partners and Delivery teams to identify and implement Automation and Service Improvements, utilizing Nexthink, to improve our Digital Employee Experience (DEX)., • Service Improvement: Drive continuous improvement in support effectiveness. Undertake detailed reviews of CSAT (Customer Satisfaction Score) and DSAT (Dissatisfaction Score) to identify pain points, improvements and provide feedback to end-users. Work with the Global team to identify improvement initiatives. Requirements • Strong ability to liaise with internal and external stakeholders, fostering positive relationships to drive outcomes., • Strong technical problem-solving skills with the ability to handle high-level escalations., • Broad technical skills in common workplace services, including End-User Compute, M365 and Print., • Awareness of cybersecurity practices and their contribution to maintaining global cyber hygiene., • Demonstrated ability to influence without direct authority across different regions and business units., • High attention to detail regarding asset management and operational reporting., • Experience with ServiceNow and Nexthink\DEX products (nice to have). Interested candidates should submit an updated CV