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Procurement Manager – Indirect Procurement – UK - London Victoria Reports to: Procurement Cluster Lead (France) About Us: We are Verisure, a leading provider of monitored smart alarms and cameras for homes and small businesses. We deliver peace of mind to over 5.5 million customers worldwide. As the fastest-growing security company in Europe and Latin America, we hold the #1 position in all 10 of our top markets, supported by 25,000+ passionate colleagues. The UK is one of our fastest-growing markets – it’s a great time to join our UK team! About the Role Verisure is looking for an ambitious hands-on indirect procurement manager to lead the procurement in the UK This is a fantastic opportunity for someone ready to step into a manager role and take real ownership of the department. This role supports the Procurement Cluster Lead based in Paris in delivering both strategic and operational procurement across a broad portfolio of indirect spend categories. Operating within a global, matrix organisation, the UK Indirect Procurement Manager will lead category strategy development, deliver sustainable cost savings, and act as a trusted partner to senior stakeholders across the UK business with a high degree of autonomy. The role covers a diverse range of indirect categories including, but not limited to: IT & Telecommunications, Marketing, HR, Facilities Management, and Professional Services. What You’ll Do: • Partner with the Procurement Cluster Lead to develop, transform, and scale the indirect procurement function, • Own and deliver UK end-to-end category management, complementing Group Level category strategy; from development through sourcing, implementation, and performance management, • Create and execute robust category strategies, • Lead the execution of indirect sourcing projects, including gathering and refining internal requirements, drafting specifications, publishing requests, analysing offers, negotiating, finalizing contracts in partnership with the Legal department, communicating internally, and overseeing deployment discussions., • Lead, coach, and develop 1 junior procurement professional, • Translate category strategies into a clear, prioritised pipeline of sourcing initiatives, savings plans, and continuous improvement projects, • Ensure alignment between global procurement frameworks and local business requirements, • Engage, influence, and challenge senior stakeholders (Director to Board level), securing buy-in through strong commercial insight, • Build effective relationships with key internal stakeholders to gain a holistic view of supplier performance and service delivery, • Monitor and manage supplier performance, risk, ESG and compliance requirements using data, reporting tools, • Balance strategic delivery with operational excellence, ensuring the business receives high-quality service, value for money, and cost efficiency What You’ll Bring: • Proven experience in indirect category management, covering a broad range of spend areas, • Minimum 5 years’ procurement experience, ideally within a fast-paced, growing, or transformation-led organisation, • Demonstrated ability to operate effectively in a large, cross-functional, global procurement environment, • MCIPS qualification desirable but not essential, • Experience using Jaggaer and Oracle preferred, • Prior exposure to IT and/or Marketing procurement is advantageous Benefits: • Private Health Insurance, • Perkbox discounts, • Medical Insurance Cover, • Pension Scheme, • Birthday Off, • Cycle to Work Scheme, • Long Term Service Awards, • Career Progression (performance based), with a business that is rapidly growing, • Employee alarm discount programme (after completion of probation) Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch! Be you. Be more. Be Verisure.

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description The Head of People Operations is a critical leadership role responsible for transforming Endava’s global people operations into a scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost to serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale. What you’ll be accountable for Global Operations Leadership • Own end-to-end HR operations globally, including onboarding, lifecycle changes, employee data, and documentation, • Lead regional teams across Americas, EMEA, and APAC, driving consistency, performance, and accountability, • Design and implement a global Shared Services model, consolidating fragmented activities into a standardised and scalable structure, • Define and embed clear SLAs, KPIs, and governance frameworks, • Simplify and standardise processes across the employee lifecycle, • Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery, • Leverage data and analytics to identify inefficiencies, predict demand, and improve operational decision-making, • Partner with IT and Digital teams to integrate AI and automation into core HR platforms (e.g. Oracle HCM and related tools), • Introduce disciplined process management (e.g. Lean, Six Sigma or similar), • Build a culture of continuous improvement, data integrity, and service excellence, • Build and lead a high-performing global team with a strong service mindset, • Lead teams through significant transformation, embedding new ways of working and accountability, • Develop AI and digital capability within the HR Operations team, ensuring teams can effectively use automation tools, data, and emerging technologies in day-to-day work, • Define and track KPIs across service delivery, efficiency, and customer satisfaction, • Provide clear, data-driven insights to HR and business leadership, • Ensure global compliance with labour laws, GDPR, and internal audit requirements, • Implement and maintain robust controls, including SOX-aligned processes, • A global Shared Services model successfully implemented and adopted, • Measurable reduction in cost to serve through automation and consolidation, • Significant improvement in service delivery (speed, accuracy, employee satisfaction), • Increased automation of core HR processes, reducing manual intervention and cycle times, • High adoption of digital HR tools and self-service capabilities, • HR Operations teams actively using AI tools and data insights to improve performance and decision-making, • Consistent, scalable, and compliant processes across all regions, • Continuous improvement of Oracle HCM and related platforms to enhance user experience Qualifications What you’ll bring • 10+ years of progressive HR Operations leadership, including global scope, • Proven track record delivering HR transformation and Shared Services / GBS models, • Experience leading automation, digital transformation, and process improvement at scale, • Strong operator with the ability to move from strategy to execution, • Practical experience applying AI and automation to improve HR operations (e.g. workflows, chatbots, document processing, analytics), • Experience embedding digital and AI capability within operational teams, not just implementing tools centrally, • Data-driven, with a focus on measurable outcomes and service improvement, • Commercial mindset, balancing efficiency, cost, and employee experience Additional Information Discover some of the global benefits that empower our people to become the best version of themselves:

Our client is a leading advisory and consulting firm and they are seeking an exceptional senior manager level candidate who has vast experience in technology, digital, AI and M&A to advise on a range of technology focused M&A projects relating to integration, separation, joint ventures and more. The role presents an opportunity to fast-track career growth in a ‘Technology in M&A’ market that has witnessed unprecedented activity in the post-COVID era. The Technology team, within our client's Deals practice, has grown significantly and consistent, and is on track to double in size again over the next 3 years. They deliver value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour. In this position they are seeking technology professionals that understand the cost of technology budgets and the finance numbers that investors will look at. This is key! Secondly, our client is seeking someone ideally with private equity experience. Much of the work they do is with PE clients and the ability to understand how PE clients think will be a huge advantage in this role. Alternatively, experience across corporates is a must. Thirdly, vast experience of the M&A lifecycle is a must, whether it be experience of leading on tech focused integrations, separations, joint ventures, value creation or other. If you have project experience of implementing AI systems in a way that has added value to a client's PnL, this will be extremely valuable. A high percentage of our client's project work in this team is SAP M&A related work. Responsibilities: • Build deep client relationships and be seen as the 'go to' person and a trusted advisor by senior executives., • Support the identification, pursuit and conversion of a pipeline of business development opportunities., • Actively develop own knowledge and expertise in chosen proposition(s) and sector of choice., • Lead the design of complex engagements and take responsibility for leading day-to-day delivery., • Undertake scoping and fee negotiation on standard engagements., • Proactively develop thought leadership., • Build and maintain a strong internal firm and external network., • Understand risk and ensure that Firm's risks management frameworks are adhered to., • Inspire, motivate coach and develop project team members and appraisees, and give constructive 360 degree feedback., • Identify, design and lead critical complex practice development initiatives, coordinating other members of the team. Requirements: In addition to some of the requirements listed further up, you will also have... • A track record of leading complex ERP projects with multi-disciplinary teams in a consulting, corporate or public sector environment will be considered too., • Understanding of general business processes and ERP modules such as Procurement, Material Management, Inventory Management, Manufacturing, Warehouse Management, Finance and controlling etc., • Candidates with experience in leading/handling data migration projects will be given preference., • Other responsibilities include managing or supporting high-value business development activities with senior stakeholders., • Demonstrable ability to build and commercialise relationships with senior executives., • Ability to talk credibly with C-level clients on the key issues and strategic considerations facing the industry., • Leading and supporting our clients on acquisitions, divestitures, carve outs and other transactions with focus on implementation, separation, integration of an ERP solution., • Understanding of the deal lifecycle and the role of IT within it – starting from due diligence to concluding transitional service agreements., • Developing additional products and potential revenue streams focused on ERP based solutions in transactions., • Expanding the ERP knowledge, capabilities, and experience across the team., • Strong self-motivation to drive innovation and create new services with focus on ERP in integration and separation scenario., • Ability to evaluate complex challenges and deliver insightful recommendations that can be practically executed. Our client is an equal opportunities employer, is committed to diversity and welcomes applications from a range of diverse backgrounds. They also have opportunities for role sharing / part time work, flexible working hours, work from home and more flexible working arrangements. They provide a workplace where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background. We look forward to your application! Cambridge Credentials – Adding people…adding value

CONTENT PROJECT MANAGER Department: Travel Experiences Brands: TTC Reports to: General Manager - Content Direct Reports: Content Coordinator & Content Copy Editor Contract Type: Fixed Term: May-October 2026 ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service, • An inherent passion for travel, • Commitment to our customers and to our people, • Commitment to social responsibility and our 5-year sustainability strategy POSITION SUMMARY This is an opportunity to lead a high-profile, time-critical content project at the heart of a major brand launch. As Content Project Manager, you will take ownership of a scaled rewrite of a large travel product catalogue, coordinating a copy editor, CMS editor, Production team members, and travel specialists to deliver quality content on time and within budget. You will manage delivery of tiered content rewrites across the full product range ahead of launch, preparing the team for a complete post-launch rewrite to bring all remaining content up to the new brand standard. The project covers a rewrite of IV and CS travel product catalogues, structured in tiers to prioritise the highest-impact content for launch: Phase 1 (May – September 2026) • Top sellers (20% of the catalogue) receive a full rewrite., • A further 30% of the catalogue receives a partial rewrite, covering descriptions and brand language., • The remaining 50% receives a light optimisation of brand language and SEO., • All rewritten content is checked by the Travel Experiences team, uploaded to the CMS, and validated ahead of launch. Phase 2 (October 2026) • Prepare team plan for a full rewrite of all remaining itineraries not completed in Phase 1, aligned to new brand standards, and align with Production team to scope new imagery requirements to match brand briefs across the product range. KEY RESPONSIBILITIES • Own the end-to-end project plan across both phases of the programme., • Build and maintain the project board in Monday.com, ensuring full visibility of tasks, owners and deadlines., • Track progress against milestones and proactively manage risks and blockers., • Ensure all content is approved and ready ahead of the brand launch date., • Scope and hire a small temporary workforce within the approved budget, including a Copy Editor, Content Coordinator and Image Editor (to be coordinated with Production Lead)., • Coordinate and onboard approximately 10 Travel Experience team members, including Travel Director specialists, to support content checking (to be coordinated with GM Travel Experiences)., • Manage day-to-day workflows across the full project team, keeping everyone aligned and on track., • Manage resourcing and delivery costs within the agreed budget, • Track expenditure and flag any risk of overrun promptly., • Act as the primary day-to-day contact across all content workstreams., • Provide clear, regular progress updates to senior stakeholders., • Escalate decisions and risks in a timely and structured way., • Oversee the upload and QA of all content in the C1 Content Management System., • Develop and document the content workflow for the post-launch phase, ensuring it can be sustained and handed over effectively., • Ensure all output meets the SEO and brand standards defined for each tier of the rewrite. ROLE SUCCESS CRITERIA • Proven experience managing complex, multi-workstream content or editorial projects., • Strong resource planning and budget management skills., • Experience building and managing project boards in Monday.com or a comparable tool., • Ability to onboard, brief and coordinate a mixed team of permanent staff and contractors., • Excellent communication and stakeholder management skills., • Comfortable working at pace in a high-volume, deadline-driven environment. KEY INDIVIDUAL TRAITS 1. Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness., 2. Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures., 3. Boldness: Approaches tasks and decisions with confidence and a proactive mindset, willingness to speak up and challenge the status quo., 4. Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment., 5. Curiosity: Driven by lifelong learning, actively seeking new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value., 6. Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals., 7. Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach. YOUR EXPERIENCE AND EXPERTISE • Experience in travel, tourism or a product-catalogue-driven business., • Familiarity with SEO-driven content strategy., • Experience working with content management systems., • Background in managing image editors or image production workflows. TRAVEL & OTHER REQUIREMENTS • Work Location: Hybrid (office & remote) - details to be agreed with line manager

IT Service Delivery Manager - £65,000 - £75,000 + Benefits - London (Hybrid) We are looking for an experienced IT Service Delivery Manager to lead and enhance IT support services and application delivery within a fast-paced, growing organisation. This is a key role focused on driving service excellence, operational efficiency, and strong stakeholder alignment across the business. You will take ownership of IT service operations, vendor relationships, and project delivery, ensuring high performance and continuous improvement across the IT function. Key Responsibilities • Oversee the day-to-day operations of the IT Service Desk, • Ensure all incidents and service requests are managed within agreed SLAs, • Monitor ticket volumes, performance, and escalation processes, • Produce regular reporting on service metrics, trends, and risks, • Drive continuous improvement across IT processes and workflows, • Implement and optimise ITIL-based practices (Incident, Problem, Change), • Identify trends and opportunities for automation and efficiency, • Act as the key liaison between IT, business stakeholders, and suppliers, • Translate business needs into IT priorities and deliverables, • Manage third-party vendors, ensuring performance and SLA adherence, • Lead application-related projects from planning to delivery, • Coordinate testing, deployment, and stakeholder communication, • Ensure projects are delivered on time, within scope, and aligned to business goals, • Support ongoing application lifecycle and improvements Essential Skills & Experience • Proven experience managing IT Service Desk / Helpdesk functions, • Strong understanding of ITIL frameworks (Incident, Problem, Change Management), • Experience working in DevOps-led environments, • Excellent analytical skills with the ability to interpret service data, • Strong stakeholder management and communication abilities, • Experience managing vendors and cross-functional teams Desirable • Experience with ERP and/or CRM platforms, • Project management experience (Agile or Waterfall), • Knowledge of Microsoft Azure or cloud platforms, • Exposure to outsourced or third-party service models What’s On Offer • Competitive salary (£65,000 – £75,000), • Flexible / hybrid working, • Opportunity to shape and improve IT service delivery, • Collaborative and forward-thinking environment IT Service Delivery Manager - £65,000 - £75,000 + Benefits - London (Hybrid)

Estate & Campus Operations Manager 📍 North London (on-site, 5 days per week) 💼 3-month contract (with strong potential to go permanent) 💰 £55,000–£60,000 We’re delighted to be partnering with the Royal Central School of Speech and Drama (RCSSD) on a key hire within their Estates team. This is a pivotal, hands-on role at the heart of a dynamic and creative campus environment. You’ll take ownership of day-to-day estates and campus operations, playing a critical role in ensuring the estate runs efficiently, safely, and in line with high standards of service delivery. This is not a “sit back and manage” role. You’ll be stepping into a fast-paced, highly visible position where you’ll need to be proactive, hands-on, and fully embedded in the team; someone who rolls up their sleeves and gets things done. A major estate-wide survey has just been completed, and this will form your immediate focus. You’ll take this live document and translate it into a clear, deliverable maintenance and improvement plan, managing priorities across a diverse and complex campus (13,000 sqm). Your remit will include: • Leading operational estates delivery across maintenance, compliance, contractors, and facilities, • Driving a Planned Preventive Maintenance (PPM) programme informed by real data and asset insights, • Managing health & safety, fire compliance, accessibility, and statutory reporting, • Overseeing contractors and performance against SLAs/KPIs, • Supporting delivery of maintenance-linked projects (e.g. access control, infrastructure upgrades), • Managing estate data, CAD systems, and asset information to improve decision-making, • Contributing to space utilisation, sustainability, and carbon reduction initiatives We’re looking for someone who: • Brings strong estates/facilities management experience in a complex environment, • Is hands-on and operationally excellent, not afraid to get into the detail, • Has a solid understanding of building systems (mechanical/electrical) and can spot issues early, • Is highly productive, outcomes-focused, and thrives in a busy, delivery-driven environment, • Has the attitude and ambition to grow with the role This is a brilliant opportunity for someone who wants to make a tangible impact in a respected and creative institution, with the chance to shape the role and secure something permanent. If you’re ready to step into a role where attitude, ownership, and delivery really matter, we’d love to hear from you. Closing date: 5pm on the 3rd of May

Role: Senior Operations Manager Salary: £65k plus Travel Allowance Job Status: Full Time/ Permanent Location: London Vacancy Reference: VR/05430 Hours of Work: Hours to meet the needs of the business but based on a 40 hour week. You will be expected to organise their own week around client and operational requirements. Role Description: Our client, a leading organisation within the Facilities Management sector, is currently recruiting for a Senior Operations Manager to oversee cleaning contracts across a multi-site portfolio. This is a key role focused on ensuring the consistent delivery of high-quality cleaning services, maintaining strong client relationships, and supporting continued business growth in a fast-paced, service-driven environment. The Role: Reporting to the Portfolio Director, you will take responsibility for several cleaning contracts and sites, managing a team of Area and Building Managers. You will ensure the consistent delivery of high cleaning service standards, operational efficiency, and financial performance across your portfolio, maintaining excellent levels of presentation, compliance, and client satisfaction. Key Responsibilities: • Lead the mobilisation of new contracts, • Manage and support Area and Building Managers, • Build and maintain strong client relationships, leading regular review meetings, • Monitor service delivery against KPIs and SLAs, • Oversee recruitment and development of teams, • Ensure Health & Safety compliance across all sites, • Manage budgets, including wage and contract cost control, • Oversee subcontractors and suppliers, • Produce regular operational and financial reports, • Support contract reviews, pricing, and business growth initiatives, • Assist with presentations for new business and renewals About You: • Proven experience within the cleaning industry (essential), • Strong background managing multiple contracts and teams, • Commercially aware with solid financial understanding, • Confident managing client relationships, including challenging situations, • Excellent communication and organisational skills, • Able to work independently and as part of a senior management team, • IT proficient (Google Workspace knowledge beneficial), • Flexible approach to working hours to meet business needs. Additional Information: • Minimum 40 hours per week, • High-paced role with significant responsibility, • Handling of confidential and sensitive information required If you are an experienced operations professional looking for a senior role with autonomy and the opportunity to make a real impact across a growing portfolio, we would be keen to hear from you. This is an excellent opportunity to join a forward-thinking organisation where service delivery and client relationships are at the heart of everything they do.

FIT-OUT PROJECT MANAGER - LUXURY RETAIL ML Projects is hiring a Project Manager with a background in leading the construction phase of luxury fashion retail projects across the UK and Europe. You will own the work from RIBA Stage 4 through to store opening, taking design information from our internal team, driving it through tender, procurement, site delivery, and handover. Project values range from £350,000 to £2M+. You will run several concurrent fit-outs, each with tight programmes, complex landlord and centre management interfaces, and clients who expect flagship-standard execution. We need someone who has run sites, written valuations, chased subcontractors, and signed off snags and who now wants to do that work from the client side, with the design and consultant team working to your direction rather than against it. This role is pitched at people who understand fit-out from the inside: how a programme really goes wrong, where money is actually lost, and what it takes to hand a store over clean. WHAT YOU WILL OWN CONSTRUCTION DELIVERY • Site leadership: Manage from possession through to handover. Chair progress meetings, issue instructions, drive the programme., • Programme certainty: interrogate contractor programmes, identify critical path risk early, and hold trades accountable. Late stores are non-negotiable., • Quality control: regular site inspections against drawings, specifications, and brand standards. Pick up defects early, not at snagging., • Handover and commissioning: drive snagging close-out, O&M compilation, commissioning certificates, building control sign-off, and consent to trade. PROCUREMENT & COMMERCIAL CONTROL • Tender management: prepare BOQs, run tenders, level returns, interrogate pricing, and recommend appointments., • Cost control: track expenditure against CAPEX budgets, scrutinise variations, manage change control, maintain credible forecasts., • Contract administration: administer JCT contracts — valuations, payment notices, extensions of time, final accounts. Hold the line where the contractor is wrong; pay fairly where they are right. STATUTORY & REGULATORY COMPLIANCE • Building Control: manage submissions and Approved Inspector liaison through to completion certificate., • CDM 2015: Coordinate F10s, Construction Phase Plans, and H&S File compilation. You will know what Principal Contractor and Principal Designer roles actually require on site., • Building Regulations: working knowledge of Part B (Fire), Part L (Energy), and Part M (Access) applied to retail fit-outs., • Landlord consents: Licence to Alter applications and ongoing landlord and centre management liaison. DESIGN COORDINATION Our internal design team prepares the package. Your job is to make it buildable, costed, and deliverable on programme, interrogating buildability before tender, leading information flow to the contractor, and closing out RFIs decisively. CLIENT & TEAM • Primary client contact: manage brand project teams, property teams, and retail operations directly and without drama., • Team coordination: lead a project team of 2-3 architects, designers, or junior PMs, plus appointed external consultants. ESSENTIAL • Construction-side delivery: — minimum 5 years with a main contractor, fit-out contractor, or specialist retail contractor as PM or Senior Site Manager — or client-side construction PM with strong contractor exposure., • Fit-out track record — demonstrable history delivering retail, hospitality, or high-specification commercial fit-outs in the £350K–£2M+ range. Luxury fashion preferred but not mandatory; high-spec finishes and demanding clients are., • RIBA Stages 4-7 — direct experience from Technical Design through Construction to Handover., • CDM 2015 — practical understanding of Principal Contractor and Principal Designer responsibilities., • JCT contract administration — comfortable issuing instructions, certifying valuations, managing variations, closing out final accounts., • Drawing literacy — able to read and coordinate architectural, structural, and M&E drawings — and spot what is missing., • UK and European delivery experience., • Background with luxury fashion, beauty, or premium lifestyle brands — or with the contractors who service them., • Experience in shopping centre, department store, or estate-managed environments., • MCIOB, MAPM, MRICS, or equivalent professional accreditation. HOW YOU OPERATE • Calm under site pressure. Commercial instinct. Direct communication, especially when the news is bad., • Detail discipline alongside strategic awareness — running a snagging walk in the morning and presenting to a brand director in the afternoon., • Willing to travel domestically and internationally for site visits, tender reviews, and handovers. To apply, send your CV and a short note on the construction project you are most proud of, and why, to .

Service Delivery Manager London, Hybrid Fintech, SaaS A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. They're seeking an experienced Service Delivery Manager who can take full ownership of the customer service life-cycle. You’ll be responsible for ensuring clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience. In this role, you’ll become the main point of contact for customers once they’re live, developing trusted relationships and ensuring our services continue to support their operational objectives. You’ll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment. You’ll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. Applicant requirements: • Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech, • Strong B2B relationship management experience, ideally in fintech or financial services, • Knowledge of ITIL and service level management (certification preferred), • Experience supporting live customers and driving service improvements, • Skilled in incident/problem management and coordinating technical teams, • Strong analytical, communication, and stakeholder-management abilities, • Comfortable working in a dynamic, fast-changing environment Responsibilities: • Own end-to-end service delivery and SLA performance, • Monitor service metrics and produce clear performance reporting, • Act as main customer contact and escalation point, • Build strong relationships and run regular service reviews, • Drive continuous improvement and resolve issues quickly, • Identify risks and implement mitigation plans, • Ensure SLA and contract compliance, • Support billing and identify efficiency opportunities, • Coordinate enhancements, upgrades, and minor change requests

About DCD The world depends on digital infrastructure. We empower the people who invest, plan, design, build, and operate it to make better decisions in a fast moving and complex environment. To achieve this, we collaborate with and connect the most important stakeholders in the global technology and services supply chain, curating and creating always-on content, learning and events that support the mission-critical workforce. We have been publishing content, L&D programs and running events exclusively for the data center industry since 1998. As such, we are a trusted source of information for industry insiders across the world. Our web traffic is over 15,000,000 each year and we engage an active database of 300,000+ professionals across the digital infrastructure ecosystem. We help organisations who want to influence this market build highly targeted, underwritten, multichannel marketing campaigns that are aligned to modern B2B tech-buyer journeys. They deliver attributable pipeline and revenue impact that our sales intelligence platform reports in real-time. About DCD>Connect DCD>Connect is DCD’s live event series with events in London, New York, Bali, Dubai, India and Virginia, plus Madrid, Cancun and Sao Paulo. This portfolio of events is set to generate over £16 million revenue in 2025. DCD>Connect events bring together the most senior level decision makers from across the region's data center design and construction supply chain, for 2 days of debates, workshops, panels, interviews, demos and 1-2-1 introductions to support technology and partner discovery and day-to-day best-practice. In addition to our industry-leading content, we host a variety of networking and relationship building opportunities, so that buyers can connect with the industry's tech innovators in a 5-star setting, (think exclusive hosted lunches, networking cafes, open bars and wine-tasting experiences, industry nights) to reinforce existing relationships and build new ones. As DCD deliver industry-leading events which attract considerable sponsorship revenue, we therefore work to design commercial, content-rich conferences and networking experiences whose content, format and quality is such that: • Attendees take away cutting-edge, insightful regional content from key industry thought leaders, • Sponsors gain access to large, senior and diverse audiences of qualified buyers and purchase influencers, offering a solid, measurable return on investment for our customers, • Sponsors have a platform to set out their thought leadership credential and thereby influence the purchase decisions of prospective customers, • DCD stands out from the competition and creates events which are so compelling that delegates and sponsors come to regard them as truly essential About the opportunity: Reporting to the Event Operations Manager, the Event Operations Executive is a hands-on role supporting the planning, coordination, and delivery of DCD’s live events across LATAM, with a strong focus on sponsor care and support. The role is responsible for managing sponsor operations and event logistics, delivering a high-quality sponsorship experience before, during, and after each event. Working closely with sponsors, Event Managers, and the wider operations team, the Event Operations Executive manages sponsor communications, registrations, and deliverables, ensuring sponsors clearly understand event requirements, timelines, and deadlines. The role plays a key part in optimising sponsor ROI by delivering excellent customer service and ensuring a seamless, well-organised event experience. The role also provides administrative and operational support across the full event lifecycle. Through active involvement in event preparation and onsite execution, the Event Operations Executive contributes directly to the smooth running and successful delivery of DCD events. Key responsibilities • Support the Event Operations Manager in the planning, coordination, and onsite delivery of DCD events across the portfolio, acting as a senior operational lead for defined workstreams, • Take ownership of assigned operational areas, ensuring delivery against agreed timelines, budgets, quality standards, and sponsor expectations, • Own specific operational budgets, tracking spend and reporting into the overall event operations budget, • Build, negotiate with, and maintain strong working relationships with suppliers and contractors, including logistics, furniture, catering, signage, AV, venues, and temporary staffing partners, • Oversee event logistics end-to-end, from pre-show planning and supplier coordination through onsite delivery and post-event breakdown, • Lead the full signage and branding process (print and digital), including timelines, artwork submission, signage schedules, mapping, approvals, and supplier coordination, • Deliver networking events, sponsored functions, and senior-level hospitality (including VIP receptions and hosted dinners) from initial brief through to onsite execution, • Coordinate floor plan development, including redraws, updates, venue approvals, and liaison with general contractors, suppliers, and exhibitors, • Work closely with sales, marketing, and Event Operations Executives to track sponsorship inventory, support sponsor journeys, and coordinate partner communications and deliverables, • Prepare, maintain, and distribute key event documentation, including sponsor manuals, venue documents, onsite briefings, staff schedules, daily diaries, exhibitor lists, floor plans, and operational packs, • Support inbox management and respond to operational queries from sponsors, exhibitors, suppliers, and internal stakeholders, • Provide operational administration, including raising purchase orders, arranging meetings, preparing agendas and minutes, coordinating equipment transport, managing pre-show mailings, and maintaining accurate event files and archives, • Source, order, and oversee onsite services and resources, including AV, office equipment, catering, staff supplies, and operational stock, • Coordinate and supervise temporary staff both pre-event and onsite, including schedules, briefings, and delivery, • Run the onsite organisers’ office, acting as a senior onsite escalation point and supporting smooth day-to-day event delivery, • Identify risks, issues, and opportunities for improvement, completing post-event reporting to capture learnings and support continuous improvement, • Provide operational support across the wider DCD event portfolio and undertake ad hoc duties in line with business needs What you will bring: Skills, Experience & Attributes • Proven experience in event operations, ideally within exhibitions, confex-style events, or large-scale conferences (typically 1–2 years in a similar role), • Strong organisational, administrative, and prioritisation skills, with excellent attention to detail, • Ability to manage multiple workstreams, work to tight deadlines, and remain calm and professional under pressure during live events, • Pragmatic and solutions-focused, with strong problem-solving skills and the ability to think creatively when challenges arise, • Strong written and verbal communication skills, with a professional, service-oriented, and collaborative approach, • Confident team player, comfortable working across departments and with senior internal and external stakeholders, • Self-motivated, accountable, and able to work independently while contributing positively to team delivery, • Experience working with budgets, suppliers, and operational documentation, including floor plans and stand drawings, • Flexible and adaptable, with a willingness to adjust working hours during peak delivery periods Special Requirements • Willingness and ability to travel domestically and internationally to support DCD events, including Europe, Bali, Dubai, India, and the United States, • Flexibility to work outside standard office hours, including evenings and weekends, in line with event schedules and time zones, • Attendance at events is a mandatory requirement due to the onsite nature of the role Our Values: At DCD, our values define how we work together and make decisions. They shape how we support one another and interact with our customers every day. We live by the I ACT values - because how we show up matters. Impact We take accountability for our actions and their effect on others and the business. We embrace a growth mindset, seek feedback, and strive for continuous improvement. Authenticity We act with integrity, respect, and honesty. We communicate openly and align our actions with our values, even in challenging situations. Commitment We’re customer-focused, proactive, and passionate about what we do. We take initiative, go beyond expectations, and demonstrate resilience and perseverance in the face of challenges. Togetherness We value meritocracy and inclusivity, ensuring every voice is heard. We collaborate freely, share knowledge, and work towards common goals, recognising the greater impact we can have as a team. Our values reflect our identity as a company and what we stand for. What we offer: • Hybrid working scheme, • 25 days holiday entitlement, long service leave, and a celebration day off, • Paid sick leave, life assurance, and income protection, • Access to a health cash-back plan, health and wellbeing service, and EAP, • Enhanced employer pension contribution and parental leave options, • Flexible Friday finishes during the summer, • Fresh fruit and snacks in the office, • Cycle to work scheme, • Regular socials and celebrations, • Opportunity for worldwide travel, • Wellness allowance, • Recognition rewards Equal opportunity employer: We are proud to be an equal opportunity employer and we encourage applications from everyone. If you have a disability or special need that requires accommodation, please let us know and we will do everything we can to accommodate.

Role Summary Support the Project Manager in planning, tracking, and governing Unit4 ERP delivery engagements. Own PMO hygiene - status reports, RAID logs, financial trackers, meeting cadence, and stakeholder coordination. Experience • 7+ years in IT project coordination or PMO roles, • Maintain project plans, schedules, and milestone trackers, • Compile weekly/monthly status reports with RAG indicators, • Manage RAID log (Risks, Assumptions, Issues, Dependencies) and chase owners for closure, • Coordinate steering committees, design workshops, and UAT sessions - agendas, minutes, action items, • Track effort, timesheets, burn rate, and budget consumption, flag variances, • Support resource onboarding/offboarding and access management, • Maintain document repositories (SharePoint, Confluence) - version control, naming standards, • Assist in change request documentation and impact assessment, • Prepare slides and dashboards for client and internal leadership reviews, • MS Project, Excel (advanced), PowerPoint, SharePoint, JIRA/Confluence, • Status reporting, RAID management, meeting governance, • Strong written and verbal communication, • Awareness of Unit4 ERP modules and Activate methodology, • Exposure to Power BI or Tableau for PMO dashboards, • Organized, proactive, dependable, • Comfortable working with senior stakeholders, • Bachelor's degree in any discipline (Commerce, Engineering, or Business preferred)

Job Title: Intelligence Executive Location: London (Southbank) Working model: Hybrid Salary: £27,000.00 - £30,000.00 About The Goat Agency: Goat is part of WPP Media, the world’s leading media investment company. Since 2015, we've been pioneers in influencer marketing, helping brands leverage the power of social to achieve real, measurable results. Today, we stand as the global leader in the space, delivering award-winning campaigns across 70+ countries. As part of our team, you'll collaborate with 500+ social natives worldwide, driving cutting-edge influencer campaigns for some of the most exciting brands. Whether it’s short-term activations or long-term ambassador programs, we treat influencer marketing as a full-funnel channel that drives awareness, engagement, and conversions. Our data-driven approach is built on insights from tracking over 100,000 influencers and campaign performance. We combine this with expert relationship management, social-first creative strategy, paid media, and advanced tracking, measurement, and optimisation to deliver results that matter. Role Overview: We are seeking a bright and ambitious Intelligence Executive to join our newly rebranded Intelligence team. This is an exciting entry-level opportunity for an individual who is passionate about data and eager to start a career in analytics and strategy. As an Intelligence Executive, you will be a core member of the team, providing essential support on a wide range of projects. Your role will be to learn the fundamentals of data analysis, insight generation and strategic reporting. You will work closely with senior members of the team, using our internal data platforms to gather and analyse data, helping to transform it into clear and actionable findings for our clients. This role is the first step on a rewarding career path. We are looking for a proactive, detail-oriented individual with a strong desire to learn and a natural curiosity for finding the story within the data. Key Responsibilities: • Data Analysis & Reporting:, • Support the team by gathering and organising data from internal platforms like Metabase and Campaign Sheets., • Perform basic data analysis, ensuring accuracy and identifying initial trends or anomalies., • Assist in the creation of reports and presentations, using data visualisation techniques to present findings in an easily digestible format., • Conduct foundational competitor, sentiment and consumer behaviour analysis with guidance from senior team members., • Team Collaboration & Support:, • Collaborate with cross-functional teams to support the delivery of data-driven solutions for campaigns., • Work in a timely manner to meet deadlines, communicating effectively with your line manager on progress and any blockers., • Assist in the creation of data-led studies for internal and external marketing projects., • Professional Development:, • Develop a strong understanding of the internal and external tools, platforms and methodologies used by the agency., • Take an active interest in your development, seeking out opportunities to learn new skills in data, strategy and social media., • Stay up-to-date with the latest social media trends and demand spaces. Role Requirements: • A strong academic background in a relevant field (e.g. Marketing, Business, Economics, Statistics) or equivalent entry-level experience., • A genuine passion for data and a desire to build a career in analytics and strategy., • Highly organised with a keen eye for detail., • A proactive and curious mindset, with strong problem-solving skills., • Excellent written and verbal communication skills., • A collaborative team player who is eager to learn from others., • Familiarity with social media platforms and a basic understanding of marketing KPIs is advantageous. Company Culture and Benefits: • Regular social events and ongoing clubs, • Provided MacBook laptop to work from, • Flexi-hours, • Remote/Hybrid Working, • Health and wellbeing allowance once you’ve passed probation, • Health Insurance after you’ve passed probation, • Life Insurance Policy, • 25 Days Holiday plus bank holidays, accruing up to 30 days based on length of service, • Birthday & Work Anniversary Days Off, • Length of Service Gifts, • In-Office Benefits such as beauty treatments & yoga, • Flexible Bank Holidays, • Volunteering Days

Document Controller – Major Construction Project | Canary Wharf | Permanant (£43,000 per annum) and FTC (6 months -£240 per day) Available! We are working in partnership with a well-established principal contractor to appoint an experienced Document Controller to support the delivery of a major mechanical project in Canary Wharf. This is a key role embedded within a high-performing site team, where you will take full ownership of document control processes and ensure the smooth, compliant flow of project information from start to completion. The Opportunity You will provide essential support to the delivery team on a large, fast-paced project, ensuring all documentation is organised, accurate, and managed in line with strict project protocols. Working closely with the Project Manager, client representatives, and subcontractors, you will play a central role in maintaining governance, tracking revisions, and supporting structured information flow throughout the lifecycle of the works. Contract: Permanent Location: Canary Wharf Hours: 07:00 – 16:00 (flexibility required in line with project needs) Salary: Dependent on experience Key Responsibilities • Manage and maintain all project documentation using Procore (essential), • Ensure compliance with naming conventions, revision control, and approval workflows, • Oversee structured filing, document tracking, and controlled issue processes, • Support the delivery team with accurate and timely information management, • Liaise confidently with internal teams, subcontractors, and client stakeholders, • Assist with permit management / permit-to-work systems where required, • Maintain accuracy, governance, and document integrity across the project About You • Proven experience as a Document Controller within a main contractor environment, • Strong working knowledge of Procore (essential), • Experience with 1Breadcrumb (advantageous), • Background supporting large, complex or fast-paced construction projects, • Excellent organisational skills and attention to detail, • Strong IT skills across Microsoft Office, • Confident communicator, able to manage multiple stakeholders, • Able to prioritise effectively and work under pressure What’s On Offer • Competitive salary (DOE), • Private Healthcare & Dental, • Life Insurance, • Pension Scheme, • Employee-Owned Trust (after 12 months’ service), • Length of Service rewards, • Tradepoint discount scheme, • Access to Private Financial Advice

Integrated Project Manager The Delivery function lives at the heart of the agency and is built on strong accountability, clear ownership, and deep integration across the business. Every part of delivery operates with end-to end responsibility, owning scope, budgets, timelines and quality from start to finish. This is a solutions-focused and commercially aware function focusing on excellent client service, project management, creative, design, production and post production. It drives unified workflows, consistent governance and greater collaboration between all teams. This enables efficient, right f irst-time delivery, supported by shared standards and ownership of outcomes. Job Description We are looking for an Integrated Project Manager to support two key global clients (approximately 50/50 split). The Integrated Project Manager ensures seamless end-to-end delivery of creative and production, while enabling teams to do their best work and clients to feel confident in delivery. This hybrid role is focused on integrated delivery excellence and client collaboration. You will act as a central point of project management from brief to deployment, driving consistent delivery standards and strong cross-agency collaboration between client services, creative & design, production and localisation teams. For 50% of your time across one client, you will support the delivery of social and digital content, managing asset approvals, maintaining schedules, and ensuring clear, consistent communication with stakeholders across time zones. This is a hands-on client facing role, focused on excellent client service and digital delivery execution. For the other client 50%, you will execute varying complexity projects across multiple channels within the integrated delivery model. You will support the team across daily project and workflow management, and the reality of project delivery. This role provides hands-on support in gathering requirements, preparing documentation, coordinating resources, managing updates and ensuring smooth communication across teams. You will contribute to and own elements of scoping, timelines, estimates and delivery plans; playing a key part in both maintaining delivery standards and enabling the business to respond effectively to briefs. Pending demand, you may be expected to work across a mix of other accounts ,however this will be no more than 50% of your time. Job Duties Client Specific • Oversee UK localisation workflows, including asset input, review, and approvals for client content, • Partner closely with the Tag Localisation Project Manager to manage UK-specific localisation changes, • Build trust with stakeholders through clear communication, strong schedule management, and confidence in reviewing creative work, • Manage and track asset approval timelines, ensuring delivery remains on schedule, • Review UK social and digital content with clients, focusing on copy, imagery, and asset detail, gathering feedback and securing approvals within the UK time zone to support global delivery timelines, • Act as the UK point of contact for client queries related to project milestones and deliverables during working hours (all client interaction will be virtual), • Join daily US status calls, providing updates on asset progress and approvals, • Identify and flag risks, delays, or dependencies to the wider account team, • Support the delivery of social and digital campaigns, ensuring assets are accurate, on brand, and ready for market, • Maintain accurate project status updates and documentation across systems and trackers General Project and Workflow Management • Manage end-to-end delivery of differing complexity integrated projects across all channels including digital, social, print, motion, localisation and global toolkits, • Coordinate multi-market and multi-channel campaign rollouts, helping to define project scope, timings, workflows, governance structures and delivery plans • Ensure teams are aligned, briefed and fully supported throughout the delivery lifecycle • Taking briefs, reviewing and feeding back to clarify any unclear or missing specifications, • Prepare and brief in work to relevant teams, ensuring they have everything required to begin and complete the work, • Keep team up to date on production plan, status and upcoming work to ensure all requirements and deadlines are met to a high standard and best practice is adhered to, • Ensure delivery of approved assets according to required specifications, • Regularly review and provide feedback to teams and report issues for ongoing and completed projects to ensure ongoing improvements are made, • Make timely, informed decisions to keep projects moving forward, • Ensure all late briefs or requirements are discussed with all relevant team members before committing to client, • Ensure teams follow integrated workflows, processes and quality standards, • Maintain status reports, project systems and delivery documentation Client & Agency Stakeholder Management • Act as the daily delivery manager for projects, • Operate across creative, production, localisation, tech and client teams as one integrated workflow Financial Management • Management of project budgets, scopes, estimates and active ownership of budget tracking and cost control, • Booking jobs, managing statuses, costs, timely invoicing and logging of finances, • Flag budget issues/cost changes and ensure team is logging time against the correct jobs Cross-Business Collaboration, • Ensure information flows clearly between all functions and stakeholders, • Identify risks, help remove blockers and keep delivery on track Reporting & Performance • Manage tools/data used for reporting, KPIs, SLAs, performance insights and governance Job Qualifications • Experience as an Account Manager or Project Account Manager within a creative agency or production agency, • Collaboration across disciplines, with strong organisational, communication and problem solving skills and ability to identify risks and help resolve delivery challenges, • Strong project management skills, with the ability to manage multiple tasks and workstreams simultaneously, • Current knowledge of production workflows across all channels (e.g. digital, social, print, motion) including asset review/approvals, • High attention to detail, particularly when reviewing creative assets, and an ability to work effectively with creative teams; understanding how to balance timelines with creative exploration and quality, • Confident communicator with experience managing client relationships and feedback, • Track record managing projects, multi-workstream delivery or multi-market global and localisation rollout, • Proactive mindset with strong attention to detail, • Ability to collaborate with cross-functional teams in a fast-paced environment, often working effectively across international teams and time zones, • Strong interest in project delivery and a proficiency in delivery systems, workflow tools and project management platforms, • Financial management, including scoping, estimating, budgets, invoicing This role provides a pathway to Senior Integrated Project Manager, with increasing ownership of workstreams and hybrid working across client services and production.

Job Title: Retail Training Manager Reporting to: Retail Director Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: As Retail Training Manager at ME+EM, you will lead the design and delivery of a best-in-class learning and development strategy across our UK and US retail stores. Reporting to the Retail & Customer Experience Director, you’ll play a pivotal role in shaping how our teams learn, grow and perform – ensuring every store delivers an exceptional ME+EM experience. This is a highly influential role focused on building capability, confidence and future leaders. You’ll create inspiring training programmes that support career progression, strengthen commercial performance and embed our service standards at every level of the business. You’ll thrive in this role if you’re passionate about retail, people development and luxury customer experience. With a background in fast-paced, client-centric environments, you bring the confidence to coach, influence and challenge teams positively. You’re creative, solutions-led and driven by excellence – and you’ll champion ME+EM’s values through everything you do. Responsibilities: • Develop and implement a learning & development strategy aligned with retail operational goals., • Create tailored learning solutions for store teams, covering product knowledge, service excellence and commercial awareness., • Design and deliver leadership development programmes for store management and high-potential talent., • Support internal career progression through training pathways and succession planning in partnership with Retail Area Managers and the Retail People Manager., • Collaborate closely with Retail Operations and the People Team to ensure consistent learning experiences across all locations., • Lead the creation of a Customer Playbook to define and embed the expected customer experience across teams., • Evaluate the impact of training programmes using KPIs and employee feedback to drive continuous improvement., • Champion inclusivity, equity and accessibility in all learning initiatives., • Manage third-party learning providers and digital learning platforms., • Enhance and deliver the retail onboarding and induction experience., • Organise and support workshops, meetings and panel discussions, including venue logistics, communications and materials., • Create and maintain a comprehensive training manual and resources for ‘train the trainer’ sessions., • Provide full administrative and logistical support for training programmes, including scheduling, attendance tracking, feedback collection and record keeping., • Be present during training sessions to support activities and workshops on the ground. Skills: • Proven experience in Learning & Development within a retail environment., • Confident delivering engaging training to both small and large groups., • Passionate about developing people at all levels., • Strong communicator who builds trust and credibility with retail teams., • Solution-focused with a creative, adaptable approach., • Resilient and comfortable working in a fast-paced, evolving retail environment., • A role model for inclusive leadership and equity., • Strong organisational and administrative skills., • Data-driven approach to evaluating learning effectiveness., • Knowledge of digital learning platforms and training tools., • An L&D qualification is desirable but not essential. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gend er, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Driving innovation in learning design. Working with a vibrant, diverse team. Unlocking talent at some of the best-known brands, globally. Sound appealing? We are looking for a highly creative Design Manager, someone obsessed with learning and helping people think differently, to join our growing team at The Smarty Train. Can you create unique, dynamic and immersive learning experiences in virtual, face-to-face and digital formats? Do you want to help bring to life global learning journeys? Graduate programmes? Executive events? Pioneering training interventions? Then keep reading. With an exciting new office, regular socials & wellbeing initiatives, free snacks, a dog-friendly space, and hybrid working, we’ve got it all! What would you do in this key role? Here’s a snapshot; • Design high-impact learning experiences – for Early Talent through to leadership - using behavioural science, learning science and human-centred design principles for both virtual and in-person formats, • Develop detailed session designs, including learning content and production requirements, • Critically evaluate design concepts to ensure alignment with learning outcomes, constraints and client needs, • Create learning materials - physical, digital and e-learning assets - with support from the Creative Team, • Lead low-to-mid-complexity projects and contribute significantly to high-complexity design work, • Manage workload and team coordination across multiple client projects with flexibility and strong organisation, • Master TST’s unique methodology and apply it to different client contexts, • Demonstrate and champion TST’s values in day-to-day work, • Build and maintain strong working relationships with clients and key stakeholders, • Support business development activities across the team, including proposals, RFP responses and sales-related tasks, • Understand chargeability, profitability and commercial drivers to ensure efficient and effective client service, • Stay informed on industry trends, market developments and emerging best practices, • Contribute to internal training and capability building across the TST team You’ll thrive in this role if you have… • Strong consulting capability, including structured thinking, clear problem framing and the ability to guide clients through complexity, • Proven ability to build and maintain positive, trusted relationships with clients and stakeholders, • Analytical mindset with the ability to contribute to complex problem solving, • Ability to bring fresh ideas, insights and expertise to a fast-paced, evolving environment, • Able to stay calm under pressure and manage multiple priorities with a self-directed, organised approach, • High-quality communication and collaboration skills, • Strong attention to detail, • Creative thinker who can generate new approaches and solutions You’ll bring this fantastic experience…. • Proven experience designing immersive or experiential learning interventions, with the ability to shape strategic learning approaches, • Demonstrated ability to craft high‑quality written content for diverse audiences, including senior stakeholders and clients, • Track record of building, managing and deepening client relationships, acting as a trusted advisor throughout project delivery, • Applied understanding of learning and behavioural science principles, with the ability to integrate them into learning design and recommendations, • Strong background in the L&D or Talent Development space or similar This role could be a great fit if you…. • Are obsessed with learning and helping people to think differently, • Understand how to utilise the outputs of user research and account for them in the design of learning experiences, • Love writing and telling inspirational stories with science and facts, • Have a growth mindset and aptitude for strategic thinking, • Mix analytical thinking with creative flair, • Have a clear eye for detail, • Are self-driven and motivated If you would like to hear more about this exciting role, please get in touch for the full job description, or submit your CV and cover letter to Location: London Bridge area SE1/Hybrid Contract duration: Permanent Employment Type: Full-time Salary: £42k per annum Benefits include: • Private healthcare including dental cover, • Enhanced maternity and paternity pay, • Performance related bonus, • Employee referral scheme, • Life insurance, • Workplace pension, • 25 days annual leave plus bank hols, long service award up to 5 days, and option to purchase additional annual leave, • Bank holiday swap option, • Additional day off on birthday, • Volunteering days, • Employee Assistance Programme (EAP) including GP appointments 24/7., • Learning Allowance e.g., for use on books/subscriptions/podcasts, • A wide variety of wellbeing and social activities

IT Procurement Manager – Salary £65,000 – £80,000 + Benefits - Remote (UK-Wide) IT Procurement Consultant / Head of IT Procurement /Senior Procurement Consultant We are working exclusively with a global procurement consultancy with significant UK market presence, to appoint an IT Procurement Manager/Consultant into its established and high-performing IT procurement practice. Day-to-day, you will consult directly with clients to identify cost saving opportunities within their IT spend. This means analysing spend data, understanding the software and services being purchased, and advising on practical improvements such as supplier consolidation and stronger contracting arrangements. You will go into client environments, run discovery activity, and translate findings into actionable savings recommendations. The team works with private and public sector clients and is looking for someone who will integrate well and commit long-term. What's on Offer? • Salary: £65,000–£80,000 base dependent on experience, • Benefits: Pension, private healthcare and professional development support, • Working model: Remote-first across the UK; some client travel may be required depending on engagements, • Pipeline: Strong and growing book of work across public sector clients – you will not be short of meaningful work, • Diverse Clientele: Exposure to a broad range of public sector organisations across multiple sectors, • Subject Matter Expert: Step in as the go-to IT procurement specialist within an established, high-performing team, • Culture: Collaborative, high-performing team that values commitment, stability and quality of delivery Role Responsibilities / Summary • Consulting with clients to identify and deliver cost savings across their IT spend, • Analysing spend data and understanding software and service purchasing patterns, • Running discovery activity within client environments to map spend profiles, • Developing and presenting actionable savings recommendations to senior stakeholders, • Advising on supplier consolidation, improved contracting and procurement strategy, • Engaging and influencing senior client stakeholders to adopt recommendations Key Requirements • Strong understanding of IT spend categories and where savings opportunities exist, • Proven, evidenced track record of delivering cost savings – clearly demonstrated on CV, • Ability to analyse spend data and translate insight into practical recommendations, • Consultancy experience preferred but not essential – strong commercial mindset and soft skills can compensate, • Public sector procurement knowledge advantageous, particularly around frameworks If you are a commercially sharp IT procurement professional who thrives in client-facing environments and is ready to make an immediate impact, we would love to hear from you. Please contact Omar with your updated CV at

The Role Offgrid Energy Labs has developed ZincGel®, a proprietary sealed zinc-bromide battery designed for 6-16 hour storage with no thermal runaway, no critical minerals, and manufactured in the UK. We are at the point where technology leaves the factory and enters the real world. You spearhead it. You own the full customer journey, from first-site survey to live operation, performance reporting, and repeat deployments. You commission our first pilots in the UK and build the deployment playbook that scales commercially. This is a leadership role with direct access to co-founders. What You Own Six clear ownership domains. No ambiguity about accountability. 1. End-to-End Deployment Delivery: You are accountable for every deployment from site survey to live handover. Not a contributor to someone else’s project, you are the owner. • Define system architecture per site: battery, BMS, EMS, inverter, solar, monitoring stack, • Manage procurement, logistics, delivery scheduling including battery transport, • Lead Factory Acceptance Test (FAT) at Hook and Site Acceptance Test (SAT) at each customer site, • Supervise first energization and initial cycling under controlled, safe conditions 2. Compliance & Site Safety: You own the compliance process for every deployment. Nothing is energised until you have signed off. • Commission and manage COSHH and DSEAR assessments; brief specialist consultants, review outputs, implement controls, • Produce site-specific RAMS; submit to site host H&S and manage approval, • Ensure gas detection, ATEX-rated ventilation, secondary containment installed and verified before first charge, • Obtain BS 7671 Electrical Installation Certificate from independent inspector, • Maintain live compliance documentation register across all active sites 3. Customer & Partner Management: You are Offgrid’s face to every site host and external partner. Pilots become long-term customers because of the relationship that we build. • Own site host relationship end-to-end; manage expectations, resolve issues, • Manage all site contractors (electrical, civil, solar): appoint, brief, supervise, hold to program and quality, • Manage technology vendors and R&D (BMS, EMS, inverter suppliers) against support obligations, • Coordinate with H&S consultants, insurers, certification labs, ADR carriers 4. Monitoring, Data & Reporting: You define and operate the data program that proves ZincGel® operations at customer sites. • Define monitoring architecture per site: channels, resolution, remote access, alerting, • Collect and track cycle data, round-trip efficiency, capacity fade, temperature profiles, • Produce monthly customer performance summaries and quarterly technical reports for regulatory/investor evidence base, • Maintain remote visibility of all live systems; first-line response to alarms and performance anomalies 5. O&M & Field Service • Schedule and execute monthly preventive maintenance across all live sites, • Diagnose and resolve field issues remotely where possible, on-site where required, • Maintain all safety systems (gas detection, ventilation, alarms) always verified operational 6. Product Feedback & Playbook • Translate field observations into structured product insight for R&D team, minimum monthly field report to CTO, • Document deployment process into repeatable playbook: site survey, architecture, compliance, procurement., FAT/SAT, commissioning, handover, O&M, • Iterate/review playbook after each deployment Who You Are Defined by what you have done, not where you have done it. Non-Negotiable • You have deployed at least one BESS at a real site. Not designed. Not modelled. Installed, commissioned, and handed over., • You are hands-on. You pick up a multimeter. You stay on site until the problem is solved. You do not delegate the hard parts., • You have managed contractors and site stakeholders simultaneously and held them to standard without a senior manager doing it for you., • You understand deploying a system that is not yet fully certified. You know the difference between what the law requires and what the standard requires, and you have navigated that gap in practice. Strongly Preferred • Experience with non-standard battery chemistries (flow, zinc-bromine, sodium-ion, iron-air), this is a strong differentiator, • Background in data center or critical infrastructure energy systems, • Product mindset: field observations change how you think the system should work; you feed insight upstream, not just into reports, • Startup or early-stage experience: no playbook, few resources, high ambiguity; you create processes as needed. Technical Baseline • Electrical competence to BS 7671 18th Edition or equivalent (qualified or strong field-gained working knowledge), • Hands-on experience with DC/AC power systems, hybrid inverters, BMS/EMS integration, • Degree, HND, or apprenticeship in electrical engineering, energy systems, mechatronics or equivalent demonstrated experience, • Working familiarity with UK battery safety frameworks: RAMS, COSHH, DSEAR, IEC, UL (not specialist-level, but not starting from zero), • Track record managing technical projects end-to-end: scope, procurement, program, handover in field/industrial environment Why Join • Real technology, real stakes. ZincGel® is being deployed for the first time. Your deployments generate critical data on how this technology reaches commercial scale., • Founding-team ownership. You work directly with the founders. Your decisions shape the company., • The right moment. First cells manufactured Summer 2026. Followed by first deployments. You are here before the playbook exists, and you write it., • A problem worth solving. Long-duration storage is one of the hardest unsolved problems in the energy transition and a massive commercial opportunity. This role puts you at the center of it.

Role Overview: Salary: £28,200 per annum Hours: Monday to Friday, 0900 – 1800 Location: Holborn, London - fully onsite Contract: Full Time and Permanent Role Summary: We are looking to recruit an experienced MDT Administrator to join our Clinic team, based in Holborn, London. The MDT Administrator is an essential team member ensuring that there is a smooth process between consultations and patients being prescribed medication, making sure that regulatory and compliance requirements are adhered to. Role Duties • Documenting treatment plans for patients and ensuring correct medical information noted, • Taking minutes from MDT meetings, • Ensuring compliance, regulatory and safeguarding requirements are upheld, • Assisting with the needs of Practice & Deputy Practice Manager Assistant, • Ensuring MDT management/Zendesk is always up to date, • Liaising with Consultants as required Qualification/Experience for Role: • Extensive experience with minutes/note-taking, or equivalent, required, • A good command of written and spoken English – GSCE (or equivalent) standard desired, • Previous experience as an MDT Administrator desired, • Previous experience within healthcare or suitable clinical-setting desired, • Experience within a in busy patient focused role preferred About Mamedica A private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service. Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.) Additional Information: We may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications. Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible. Disclosure and Barring Service (DBS) Check: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for us to conduct a DBS check accordingly for a successful applicant.

💡 Senior Technical Project Manager (Lighting Bias) 📍 Borehamwood (25 mins from Central London) 💰 £55,000 – £65,000 (DOE) 🕒 Full-time | Mon–Fri (flexibility required) About Us Our client creates high-impact live experiences for global brands and iconic venues. Their work is fast-paced, creative, and constantly evolving, and their reputation for delivering technical excellence means they’re continuing to grow. They are looking for a Senior Technical Project Manager to lead some of our most exciting and complex productions. The Role This is a senior, hands-on role where you’ll lead the technical delivery of large-scale live events — with a strong focus on lighting design and systems. You’ll take projects from brief through to execution, managing multidisciplinary teams across lighting, audio, video, and scenic. This is as much about leadership and client management as it is technical expertise. If you’re someone who can combine creative vision with technical precision — and lead teams to deliver exceptional results — this role will suit you. What You’ll Be Doing • Lead end-to-end delivery of complex technical event projects, • Act as the main point of contact for clients, building strong relationships, • Interpret and shape briefs with both creative and commercial thinking, • Produce accurate proposals, quotations, and technical documentation, • Specify and design lighting systems across a range of projects, • Coordinate across lighting, audio, video, and scenic teams, • Lead onsite delivery, ensuring seamless technical execution, • Mentor and develop junior team members, • Manage resources, timelines, and budgets effectively, • Adapt quickly to changing project requirements What We’re Looking For • 6+ years’ experience in technical project management within live events / production, • Strong expertise in lighting design and systems, • Solid understanding of audio, video, and scenic integration, • Proven experience managing large-scale, client-facing projects, • Strong leadership and team management skills, • Commercial awareness with experience handling budgets and proposals, • Excellent communication and stakeholder management skills, • A proactive, solutions-focused mindset Why Join Us? 🎉 Culture & Community • Team socials, company days out & celebrations, • Private healthcare & dental, • Continuous learning and development, • High-spec tech and tools, • Pension scheme & long service rewards The Details • 📍 Location: Borehamwood, • 🕒 Hours: 8am–5pm (flexibility required), • 🌴 Holiday: 30 days If you’re looking to lead high-profile projects, shape technical delivery, and work with a team that genuinely cares about what they create, this is a strong next step.

Restaurant Designer (Revit/3DS Max) · Function(s) - Designer · Reporting to - Design Manager · Contract type - Full time permanent · Remuneration - Competitive · Office - IFSE Head Office, Croydon, CR0 4XD Introduction Are you an experienced Revit Designer looking to play a key role in shaping creative, high-impact spaces? Would you like to join a progressive, employee-owned company working across the hospitality, restaurant, and retail sectors? Do you thrive in a fast-paced environment, balancing multiple projects with creativity and technical precision? At IFSE Group, we design and deliver innovative, efficient, and visually striking commercial kitchens and foodservice spaces. From M&S Cafés to Hilton Hotels, and from the National Gallery to high-end restaurants, our work spans a broad and exciting client base. Role Description We are currently seeking a Mid-Weight Designer with strong Revit/3DS Max experience to join our in-house design team. This position will support the Design Manager and play a leading role in the development and execution of high-quality kitchen and interior design concepts. Your primary focus will be to deliver detailed Revit models and visualisations, alongside traditional 2D CAD work. You will also collaborate across departments and with external stakeholders — including clients, architects, suppliers, and contractors — to ensure seamless project delivery. Some projects will include restaurant front-of-house designs, requiring mood boards and interior design proposals. Frequent site visits are required for surveying and project coordination. Key Requirements • Revit (priority) – Proven experience using Revit for commercial or hospitality design projects. This is a key focus of the role., • AutoCAD – High-level proficiency, • 3DS Max / Sketch-up – For 3D concept development and rendering, • Commercial kitchen and restaurant design – Strong understanding of equipment layouts and space planning, • Interior design and FF&E – Ability to develop mood boards, select finishes, and propose design concepts, • M&E service drawings – Ability to produce detailed, technically accurate layouts, • Adobe Photoshop and Microsoft Office Suite, • Excellent written and verbal communication skills – Must be a collaborative team player, • Strong technical awareness – Especially around architectural layouts and coordination Desirable Experience • Advanced Revit workflow knowledge – Including families, schedules, and rendering, • CRM systems, • Common Data Environments (CDE), • BA in Architecture or similar What you'll receive: • Private Health Care (after probation period has concluded), • Generous Company Pension of 4%, • Life cover amounting to 4x salary (after probation period has concluded), • Paid annual leave: 25 days + public holidays. Following the third year of service, leave increases by one day per year, up to a maximum of 30 says annual leave. Bank holidays are paid in additional to the above annual leave Company details: Work schedule of 9am to 5.30pm, Monday to Friday, with on-site parking available and the IFSE offices are within a 5 minute walk of the Waddon Marsh tram stop. ifse is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Service Delivery Manager , Cybersecurity A fast growing UK cybersecurity business is looking for a Service Delivery Manager to join a dedicated client team. You will take ownership of service performance across a key account, ensuring high quality delivery, strong client engagement, and continuous improvement. This is a hybrid role with one day per week in the London office. Key Responsibilities • Own end to end service delivery across a key client account, • Ensure SLAs and KPIs are met and clearly communicated, • Coordinate across SOC, engineering, and support teams, • Lead client service reviews, reporting, and escalations, • Drive continuous improvement and support onboarding of new services Requirements • 3+ years in IT or managed service delivery, • Strong experience managing SLAs and KPIs, • Excellent stakeholder and communication skills, • ITIL Foundation and experience with ITSM tools, • Ability to work in a fast paced, client facing environment, • SC clearance eligible Nice to have • Cybersecurity or SOC environment experience, • Exposure to SIEM/XDR or incident response What’s on offer • Competitive salary, • Hybrid working, including one day in London, • Career growth in a high demand cybersecurity sector

Job Title: Transaction Monitoring & Screening Advisory Manager Location: London/Birmingham (hybrid - 3 days per week on site) Length: 6 months PAYE only Overall purpose of the role We are looking for an Assistant Vice President to join IB-FC to support the business with a strong expertise in financial crime risk management, policy and regulation across IB transaction monitoring and/or screening. The primary duties of this role will be to support the completion of Transaction Monitoring Risk Assessments, ensure Barclays transaction monitoring and screening risk coverage remains commensurate to the level of business risk exposure, increase the efficiency of transaction monitoring and screening, support the implementation of strategic initiatives and business growth, manage emerging risks and issues in line with Barclays Issue Management Standards. Key Accountabilities: • Support the Senior Transaction Monitoring Advisory Manager to complete Transaction Monitoring Risk Assessments for the IB business., • Identify enhancements to IB transaction monitoring and screening risk coverage, developing appropriate solutions (in conjunction with key stakeholders) and supporting the successful delivery of identified solutions., • Identify, escalate and manage emerging transaction monitoring and screening risks and issues in line with Barclays Issue Management Standards., • Support strategic business growth by assessing the impact of new/amended products and services on the IB business risk profile and determining if transaction monitoring and screening enhancements are required., • Assess the impact of policy, regulatory changes and strategic initiatives on transaction monitoring requirements., • Enable an effective working relationship between the Product/Coverage, TM/Screening Model Owners, TM/Screening Operations and second line of defence in Financial Crime Compliance on matters relevant to transaction monitoring., • Review and challenge the transaction monitoring/screening control environment (including those undertaken by shared services or outsourced service providers). Key Skills: • Strong understanding and prior experience of transaction monitoring/screening within wholesale banking (e.g. transaction banking, correspondent banking, markets, trade finance)., • Strong data analytic skills and knowledge of machine learning advantageous., • Knowledge of regulatory expectations across multiple geographies (e.g. US, UK, EU, APAC)., • Experience of interacting with stakeholders across multiple jurisdictions., • Experience contributing to strategic direction incorporating a Values-aligned performance culture., • Experience focusing on developing and implementing consistent risk and control global frameworks within an organization., • Ability to deal with ambiguity and simplify outputs and recommendations., • Comfortable in fast growing and complex environments and ability to move effortlessly between strategic topics to day-to-day regulatory risks. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

🌟 Position: CMR: Senior Project Control Manager 📍 Location: Remote 2 days / London 3 days 💼 Type: Full-time 📅 Start Date: Immediate 💰 Salary: £70,000 to £95,000 We have an exciting new opportunity for a highly motivated, dynamic Senior Project Controls Manager who has a good technical ability across the full spectrum of project controls to help support our expansion across the UK. About us: CMR is first and foremost a team of people, passionate about the construction industry and changing the way project controls is provided. We are a progressive & dynamic consultancy offering tailored project controls services across a range of industries. Our Purpose (Why we exist): Inspiring new ways to help shape our construction industry. Our Ambition (What we want to achieve): Re-imagine project controls through a digital lens, being the obvious choice for clients and the place to grow together with intention. 🔹 What’s in it for you? • At CMR you will have the opportunity to professionally develop like nowhere you have worked before., • If you demonstrate the capability, our merit based system will enable you to develop fast., • We use our in-house capability matrix to transparently track your progression and highlight development areas., • Join our small, dynamic team where every member has the chance to make a significant impact, shaping the future direction of our company and making a real difference., • We believe in rewarding our team for their achievements, celebrating our successes but equally helping each other when things are tough. 🔹 You'll • Lead, manage and set up the project controls capability for a major project or programme – people, procedures, systems, • Provide interpretation of the data in the monthly reporting to support prompt decision making by the SLT, • Establish and manage the Performance Measurement Baseline (PMB) and supervise the Project Control deliverable to collate monthly KPI & progress data related to time, cost, risk, and quality for the purposes of monthly business reporting, • Implement effective project governance, processes and systems throughout the project lifecycle, • Manage and co-ordinate the project controls function through the supply chain, • Be responsible for integrating the disciplines including schedule, cost, risk, quality and reporting., • Assurance of data and ensuring adherence to PMO policies, processes and standards 🔹 About You Essential • Professional experience undertaking Programme Controls Manager roles for the development and/or delivery of large, complex construction projects, • Ability to build and maintain stakeholder relationships at all levels, • Exceptional verbal and written communication skills, • Ability to facilitate workshops with multiple stakeholders in order to identify and mitigate issues., • Experience managing and integrating risk, planning, cost change control, document control and reporting teams, having worked in at least one of these disciplines., • Experience in managing teams of highly skilled specialists, • A formal professional Project Management qualification 🔹 At CMR we have a strong culture driven by our 9 Core Principles. We look to build a community of people that have the same beliefs as we do! You can find out more about us here: 📍 Requirements and Location: • Full right to work in the UK, • Remote 2 days / London 3 days 📦 Salary & Benefits • 25 days holiday (plus Bank Holidays), • Comprehensive Private Healthcare (Inc Dentist and Optician), • Life Assurance (x4 Salary), • Pension: employers' contribution of 4%, • Company and personal performance-based bonus, • Salary Sacrifice Scheme, • Long Service Leave, • Training and professional development, • Regular social events, • Perkbox – employee experience platform ➡️ Next Steps To apply to our vacancy please submit a copy of your CV for consideration. We look forward to hearing from you! CMR welcomes and encourages diversity in our workforce. CMR is Disability Confident Committed and an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin or disability or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives.

Role Summary: We are seeking a driven Senior Property Manager for the high-end 800+ unit Build-to-Rent (BTR) in Croydon, Greater London. You will be responsible for all aspects of daily operations, including managing the physical buildings, ensuring that all obligations under health and safety, risk and compliance are met, overseeing on-site staff, and maintaining the properties’ market reputation. The successful candidate will demonstrate exceptional customer service, fine attention to detail, operational expertise, and strong leadership skills. Additionally, you will play a key role in supporting the Senior Management Team. This role is crucial in meeting both company and investor objectives. Working closely with Operations, Leasing and Revenue Management and Accounting teams, you will ensure the timely delivery of building works and property projects, aligning with residential needs and investor requirements. Company Overview: CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development. Key Responsibilities: Operational Management: * Property Oversight: Manage a high-end BTR property, ensuring it is a safe environment for residents, visitors and the staff team, smooth daily operations, conducting regular inspections to maintain high standards and meeting residents’ needs. * Team and Contractor Management: Supervise on-site property teams, manage external contractors, and coordinate routine and emergency repairs to maintain high property standards * Operations and Utilities: Oversee the smooth functioning of utilities, services, and common areas across the properties, and manage overall operational efficiency * Strategic Planning and Reporting: Lead market operations, implement business strategies, ensure timely project delivery, document progress, and keep stakeholders informed * Operational Administration: Ensure adherence to company’s processes and handle general administrative and KPI responsibilities Leadership: * Planning and Efficiency: Lead strategic planning for the property, drive high standards, and implement initiatives to improve property management efficiency * Team Management and Development: Assist in recruiting, inducting, and developing teams in alignment with company values and policies; inspire team members to meet high service and operational standards; provide on-site leadership and conduct performance evaluations Safety & Compliance: * Safety Certification: Work closely with the Facilities Manager as well as the Head of Facilities and Health & Safety to ensure safety is maintained at all times in line with statutory regulations and best practice * Reporting and Liaison: Compile compliance reports following property visits and maintain routine correspondence with the facilities manager, residents, third parties, and external valuers * Legal Awareness: Stay current with property-related laws and ensure all properties meet local and national compliance standards Strategy & Planning: * Revenue and Cost Management: Seek opportunities to increase revenue for the property and implement cost-saving strategies for maintenance and utilities * Value Enhancement: Develop long-term plans for enhancing property value and provide forward-thinking advisory on property investments and management * Planning and Documentation: Drive planning strategy and manage site changes with councils and local authorities, including owning and maintaining all relevant documentation and planning applications Customer Service: * Resident Service: Provide best-in-class advisory and forward-thinking service to residents, ensuring high satisfaction levels * Issue Resolution: Resolve resident issues and handle complaints promptly and effectively, promoting resident satisfaction and retention * Query Management: Respond to queries and complaints in a timely manner, taking appropriate action to address and resolve service issues Resident Relations & Community Building: • Organise and oversee resident engagement initiatives and community events, • Develop programs to foster a sense of community within the building Budget and Financial Oversight: Managing the budget for the property and reserve funds for long-term maintenance * Income and Expenditure Monitoring: Work collaboratively with the finance/accounts team to monitor income and expenditure, ensuring profitability and compliance with the budget, property taxes, and insurance requirements Technology & Systems: * System Oversight: Oversee the use of property management software systems, such as Real Page * Data Management: Ensure data accuracy and security within digital property systems * Staff Training: Assist in training staff on new technologies and tools to enhance operational efficiency ESG / Sustainability: • Assist the company in achieving its sustainability goals by implementing ESG strategies and initiatives Targets and KPIS, • Bachelor’s degree in real estate, business administration, or a related field (desired), • Proven track record in property management, ideally within the BTR or residential property sector, with a minimum of 5 years of experience, including at least 2-3 years in a senior or leadership role (essential), • Resident relations: Strong track record of maintaining high resident satisfaction and resolving disputes efficiently (essential) Leadership & People Management: Proven ability to lead teams and manage external contractors (essential) * Excellent organisational and time management skills: you will need to manage your time and resources carefully to succeed (essential) * Excellent communication skills: Both written and verbal, for interacting with residents, staff, and stakeholders (essential) * Strong problem-solving abilities: Able to resolve resident disputes, maintenance issues, and other operational challenges (essential) * Knowledge of property law and compliance: Familiarity with local building regulations, health and safety laws, and property licensing (essential) * Technology proficiency: Familiar with property management software (e.g., Real Page, Vantify, CRMs) and general office tools (Excel, Word, etc.). (desired) * Financial acumen: Understanding of financial statements, cash flow management, and budgeting (essential) Personal Qualities: * Attention to detail: Ensuring properties meet high standards for safety, compliance, and presentation (essential) * Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired) * Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired) * Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents (essential) Remuneration / Bonuses / Benefits * Base salary: £60k - £65k * Bonus: Discretionary Bonus Scheme * Benefits: 25 days annual leave (excl. Bank Holiday); Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay Working Hours: You will work on a rota which covers Monday – Saturday with some evening attendance required. Job Type: Full-time, 40 hours per week Location: This position is required to work on site, in Easter Croydon, Greater London. Equal Opportunities Statement We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

About Avicenna Foundation Avicenna Foundation is a pioneering leadership development organisation dedicated to empowering the next generation of British Muslim leaders. Our vision is a society where the full potential of the British Muslim community is unlocked - enriching the UK’s social, cultural, and economic fabric and inspiring global progress. Avicenna Foundation is a part of the wider Adam Foundation family, which offers a raft of opportunities and scope for the Foundation and the role. We run the most comprehensive scholarship and leadership development programme for young British Muslims in the UK. Our approach combines academic support, mentorship, emotional and spiritual development, and real-world exposure to create ethical, confident, and visionary leaders. Grounded in our core values-Hikmah (Wisdom), Akhlaq (Ethical Character), Ithar (Altruism), Khidmah (Service), and Ihsan (Excellence)-we aim to deliver a lasting impact on communities and society as a whole. Role Purpose We are seeking a highly proactive, detail-driven Programme Coordinator who takes ownership and drives execution at pace. Reporting to the Programme Manager, you will play a central role in ensuring the Avicenna Scholarship Programme is delivered with precision, urgency, and continuous improvement. This is not a passive coordination role. You will be expected to anticipate needs, solve problems before they escalate, and push work forward without waiting for direction. You will operate in a fast-moving environment where standards are high, feedback is direct, and progress is expected. The Right Fit This role is suited to someone who combines operational discipline with intensity, drive, and ambition. We are looking for individuals who: • Take ownership without being asked and move work forward decisively, • Are tenacious in delivering outcomes, even when faced with ambiguity or resistance, • Have a healthy level of impatience – you move quickly, challenge inefficiency, and do not allow work to stall, • Are comfortable operating in a high-performance environment with clear expectations and accountability, • Enjoy working in a small, nimble, dynamic and high impact environment Key Responsibilities Scholarship Programme Support • Coordinate the day-to-day operations of the Avicenna Scholarship Programme, including events and programme delivery., • Act as the first point of contact for current scholars, supporting their journey and responding to queries., • Schedule, organise, and support logistics for scholar events (retreats, coaching sessions, socials)., • Maintain accurate scholar records and support monitoring of their progress., • Help coordinate the annual scholarship application cycle, including communications and applicant tracking. Operations and Administration • Provide operational and administrative support to the General Manager and wider team., • Maintain internal systems including scheduling, database management, and workflow tools., • Assist in preparing internal reports, grant applications, and board documents., • Support financial admin, such as invoice processing and budget tracking., • Ensure smooth office administration and vendor coordination., • Support engagement with internal and external stakeholders. Communications and Stakeholder Support • Coordinate internal communications to scholars, mentors, and partners., • Support with website and lead social media engagement., • Assist with alumni engagement and data management. Person Specification Essential: • Strong organisational and coordination skills, ideally within a nonprofit, education, or development-focused environment, • Exceptional attention to detail, with a structured and methodical approach to delivery, • Highly proactive – anticipates needs, identifies gaps, and takes action without prompting, • Tenacious and resilient – follows through on tasks, resolves issues, and delivers despite setbacks, • Comfortable working at pace – demonstrates urgency and a low tolerance for inefficiency or delays, • Receptive to feedback and challenge – actively seeks input, reflects, and improves quickly, • Coachable and growth-oriented – willing to adapt, refine approach, and develop rapidly in role, • Strong sense of ownership and accountability for outcomes, not just tasks, • Able to manage multiple priorities effectively in a fast-paced, evolving environment, • Strong IT skills (Google Workspace, MS Office, Zoom, project management tools), • Clear and confident communicator, both written and verbal, • Ability to identify inefficiencies and proactively improve systems and processes, • Understanding of digital engagement and communications (including social media), • Strong alignment with the values and mission of the Avicenna Foundation Desirable: • Experience working with scholarship or leadership development programmes., • Familiarity with Salesforce, Airtable, or similar CRM tools., • Understanding of British Muslim community contexts or Islamic leadership values., • Event coordination experience. What We Offer Avicenna Foundation operates with high standards, clear accountability, and a strong feedback culture. This role is best suited to individuals who thrive in environments where expectations are high, pace is fast, and continuous improvement is the norm. • A rare opportunity to be part of a movement with great career growth potential., • A values-driven, collaborative and mission-focused work culture., • Opportunities for personal and professional growth., • The chance to play a key role in a transformative movement-and help build a legacy.

Summary As a Commercial Senior Finance Manager for the Fashion, Home & Beauty team, you’ll step into a pivotal leadership role at the heart of one of the most dynamic and fast-paced areas of the business. This is a high-impact opportunity to join a dynamic, fast-paced commercial environment at the heart of Fashion, Home & Beauty. As part of a forward-thinking finance team, you’ll play a critical role in shaping business performance, strengthening decision-making, and raising the bar for commercial excellence across a major Business Unit. Sitting at the centre of the BU leadership team, you’ll provide end-to-end stewardship across profitability, investment, and cash, working closely with senior stakeholders to influence strategy and unlock value. This is more than a finance role; it’s a chance to operate as a true commercial leader, bringing insight, challenge, and enterprise thinking to a highly visible, ever-evolving part of the business. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What you’ll do Your key accountabilities will include: • Lead end-to-end commercial performance for the Business Unit, taking full ownership of the P&L (sales, margin, costs, profitability, and cash), ensuring performance is proactively managed, clearly understood, and consistently improved, • Shape strategic and operational decision-making by translating market trends, customer behaviour, and trading performance into clear financial insights, enabling leadership to make faster, better-informed decisions, • Drive value creation across key levers, including margin optimisation, pricing, promotions, markdowns, and cost control—ensuring all activity is aligned to sustainable profit and cash delivery rather than short-term gains, • Own working capital and investment discipline, providing clear direction on stock management, commercial investments, and capital allocation—balancing growth, risk, and return while embedding robust appraisal and post-investment evaluation, • Act as a senior commercial leader and trusted challenger, influencing and constructively challenging stakeholders across the BU to raise performance, strengthen accountability, and embed a culture of commercial rigour and continuous improvement Who you are Your skills and experience will include: • A fully qualified accountant (CIMA, ACA or ACCA) with strong commercial finance leadership experience, • Proven in influencing senior leaders and shaping outcomes in complex, fast-paced environments, • Highly commercial, with deep understanding of margin, investment, and cash drivers, • Confident operating with pace, ambiguity, and competing priorities, • Credible, curious, and commercially courageous, with a strong leadership presence What’s in it for you? Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: • 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation, • Competitive holiday allowance with the option to buy more, • Discretionary bonus schemes linked to your performance and ours, • Strong pension and life assurance to help plan for the future, • Tailored induction and training to support your development from day one, • Exclusive perks and savings through our M&S Choices portal, • Market-leading family policies, including parental, adoption and neonatal leave, • 24/7 wellbeing support, including virtual GP access and mental health services, • One paid volunteer day a year to support a cause that matters to you Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Head of Trade Marketing (Hybrid) Location: Watford WD24 7RY, hybrid Salary: Negotiable dependant on experience Hours of work: Core hours of work for our business are Monday to Friday 08:30-17:00 (40 hours) however this can be done on a Hybrid basis with 2/3 days in the office per week. If you’re a trade and customer focused marketer with a proven track record in driving multi-channel marketing programmes this is an exciting new role in our growing business. You will manage a team of highly skilled professionals and will report to the Sales & Marketing Director, working closely with our B2B Sales, Category, Digital & E-commerce and Sustainability teams. What will be your main responsibilities? • inspiring, managing and motivating a marketing team to deliver activities, campaigns, and collaborations, and build customer engagement to increase Vegetarian Express awareness and drive sales., • creating marketing briefs for all key initiatives, ensuring that they are correctly communicated to internal and external partners., • defining and managing the day to day of the core marketing and customer engagement activity plan in line with business objectives., • leveraging customer and industry intel to ensure Vegetarian Express and its value proposition is effectively communicated, on brand, on time and on budget across multi-channels in line with targets., • playing a lynch pin role with the sales team, working closely with them to identify opportunities at a customer level., • ensuring that the sales team are armed with an industry leading sales and marketing kitbag. Leading relevant trade marketing activity and campaigns to support delivery of business objectives., • working closely with the Category team – to agree activation and promotional plans to market our highly differentiated range and activate new products. This includes end to end activation from point of launch, core asset creation and messaging, launch briefings, product knowledge training for the sales team, direct marketing plan and activation via digital channels., • working closely with the Head of Ecommerce & Independent Digi Plus to ensure the core marketing plan and content is effectively delivered via digital channels., • managing the day-to-day of existing value added tools, such as our plant-based recipe portal, Seed-bank, designed to make it easier for our customers to get exceptional plant-based food on their menus., • working with the Sustainability Manager to effectively communicate our ESG agenda and even more importantly help our customers to deliver their sustainability targets. Join the Plant-Based Revolution: We’re on a mission to fill plates across the UK with plant-based goodness. Since 1987, we’ve been the rebel explorers of the food world, on a constant journey to discover and deliver the very best in vegetarian and vegan ingredients. Today, we are the go-to partner for over 5,000 chefs - from industry giants like Compass and Sodexo to the most innovative independent operators. What do you need? You don’t have to be vegan to join our team, but at least 2 years-experience in a similar role, or equivalent experience will be required plus proven experience in the following: • have solid experience of managing the marketing mix within a B2B environment. Experience of working within the Foodservice sector is very advantageous but not essential., • be comfortable working with data, have good basic commercial acumen and can measure and track performance. You’re results driven and understand the need for continuous improvement., • have experience of working closely with sales team within a B2B environment, • have exceptional project management skills and can multi-task like a pro!, • thrive on meeting challenging deadlines; love a varied workload and the opportunity to take control. Be incredibly pro-active and can comfortably prioritise a heavy workload on the fly., • have a strong track record of delivering marketing activity and trade marketing experience would be advantageous. What will differentiate you? • Experience of B2B Trade Marketing within the food service sector. In return what do we offer? • Competitive basic salary, • 25 days holiday plus public holidays, • Option to purchase additional annual leave (up to 3 days), • Cash health plan (money back for dentist, opticians, physio etc.), • Life assurance (4 x salary), • On-going training & development, • Staff discount on all products, • Pension, • Easy access to public transport and free parking, • We promote good physical and mental health and can provide additional support to our employees via our Employee Assistance Programme all year round

We are currently seeking an experienced Development Manager on behalf of one of our prestigious clients to work on a luxury Residential Development within Watford, Hertfordshire. This is an incredible opportunity for someone who's passionate about leadership, operational excellence and delivering an exceptional resident experience. * Previous experience managing a large high-end residential development is essential * This is a full time, permanent role Monday - Friday 8am till 5pm with an annual salary of up to £75,000 per annum depending on experience. What’s in it for you as a Development Manager • Competitive salary, • Opportunity to work for a well-established company that values staff and aspires to excellence, • Friendly and supportive work environment, • Good career progression potential The Role As a Development Manager, you will have full responsibility for the operation and presentation of the development. Your focus will be on premium service delivery, team leadership, efficient maintenance coordination, and maintaining immaculate communal areas. Key responsibilities include: • Providing an outstanding customer experience for residents and visitors., • Leading, supporting, and motivating on‑site staff., • Overseeing all planned and reactive maintenance, including contractor procurement and management., • Ensuring all shared spaces remain spotless, safe, and beautifully presented. What will you be doing as a Development Manager • Carry out regular inspections of all communal areas to ensure impeccable cleanliness, safety, and functionality., • Manage contractors, review works, and ensure full adherence to health and safety requirements., • Oversee all planned maintenance works, ensuring deadlines and quality standards are consistently met., • Maintain stock levels of essential items and manage meter readings for communal utilities., • Excellent IT Skills, • Oversee or conduct routine system checks, including emergency lighting, fire alarms, and lift emergency lines., • Monitor and enforce parking regulations within the development., • Solid understanding of financial processes and budget management, and maintain clear communication with directors.

Job: Scenic Project Manager Location: Borehamwood Type: Full Time Permanent Salary: £50,000 - £60,000 Job Ref: 40605 About the Role My client are looking for a Scenic Project Manager who enjoys turning creative ideas into impressive real-world environments. In this role, you’ll take a client’s concept and guide it through design, planning, and on-site delivery, ensuring a high-quality finish every time. You’ll play a key part in delivering engaging event spaces that reflect creativity, attention to detail, and strong project execution. Key Responsibilities • Manage projects from initial brief through to on-site delivery, • Interpret client ideas and develop practical, buildable solutions, • Produce and review technical drawings using AutoCAD or similar software, • Specify materials, finishes, and construction methods, • Prepare accurate quotes, manage budgets, and oversee project costs, • Coordinate logistics, timelines, and resources to ensure smooth delivery, • Lead on-site builds, managing internal teams and external suppliers, • Maintain clear and professional communication with clients throughout, • Contribute ideas and collaborate with colleagues to achieve the best outcomes Skills & Experience • Proven experience in scenic construction or a similar field, • Proficiency in AutoCAD or equivalent design software, • Strong understanding of materials, finishes, and construction techniques, • Ability to manage budgets, timelines, and multiple priorities, • Confident communicator with strong client-facing skills, • Organised, proactive, and solutions-focused approach Desirable • Full UK driving licence and access to a vehicle What You’ll Bring • A balance of creativity and commercial awareness, • Attention to detail and a commitment to high standards, • A collaborative mindset and willingness to share knowledge, • A practical, hands-on approach to problem-solving Benefits • Fresh fruit and pastries most mornings, • Ignite friendly competition with in-house pool tournaments, • Comprehensive private healthcare and dental plans, • Enhanced company sick pay, • Celebrate milestones through long service reward schemes, • Generous pension plan, • Holiday - 30 days including bank holidays If you enjoy working on varied projects and seeing your ideas come to life, this role offers the chance to make a real impact on high-profile events and experiences. Please get in touch with me, Summer Bolitho if this position sounds of interest. I am a consultant at mustard with a specialist approach to creative recruitment. For more info on this role or to chat about other options call 07441 347 431. More roles can be found at and other snippets at don't forget we are a recruitment agency and not the end hirer.

IT Operations Manager / IT Coordinator / IT Service Delivery Coordinator ITO / ITOM - £60,000.London, West End | Hybrid (3 days in the office, 2 from home).An Engineering / Energy company is seeking an IT Operations Manager to join its London team on a hybrid basis, with 3 days in the office in the

Entity: Supply, Trading & Shipping Job Family Group: Shipping Group Job Description: The carriage of hydrocarbons by third party vessels represent significant risk to the bp Group. The purpose of the Vetting & Clearance team is to ensure that any vessel employed by the bp Group meets bp's standards thereby handling this risk. As part of the Vetting & Clearance Team, the V&C Superintendent through their deep technical marine operations experience will play a key role in setting mitigating measures as required to support business delivery in challenging marine environments. They will also be responsible for providing assurance to bp businesses and associates for marine related activities, by performing any combination of routine marine assurance assessments, vetting and clearance reviews and providing ad-hoc marine advice and support. Perform vetting and clearance activities, including assessment, oversight, screening and clearance of oil, gas, chemical and dry bulk vessels and terminals. Perform vetting and clearance activities, including assessment, oversight, screening and clearance of vessel owner/technical manager, STS contractor and terminal operator assessment reports to settle their conformance with relevant standards and their suitability for use by bp. Evaluate the suitability of newly identified potential TC technical managers and vessels nominated for TC and provide reports to the V&C LT. Support the V&C LT in ensuring consistent application of all marine assurance policies and procedures and provide guidance to bp businesses to ensure implementation. Engage and provide feedback to the Optimisation, Technical, Chartering, Operations teams to support the development and promulgation of assessment best practice with the objective of achieving global consistency of assessment activity across employed and sub-contracted activity. Contribute towards the maintaintenance of the Marine Assurance Applications and other relevant data sources to ensure accurate and contemporary information is maintained. Provide marine activity support and advice to bp Terminals, Charterers, Operators, Logistics Teams, bp contractors, third parties and other shipping activities as requested. Participate in the review of marine assurance policies, procedures and application requirements as requested by V&C LT. Conduct self verification, report incidents and breaches through internal reporting systems. Identify, scope, draft, implement, maintain and monitor improvements in Marine assurance application (CLEAR) user base. * Class II/2 or III/2 (Master Mariner or Chief Engineer) and experience as Master/Chief Officer or Chief Engineer/2nd Engineer on board oil and gas tankers. * Deep technical marine operations knowledge * Extensive knowledge of international maritime legislations and industry standard methodologies * Strong analytical and communication skills * Knowledge of OCIMF working standards incl SIRE, BIRE, TMSA & MTMSA * Knowledge of operational risk assessment techniques * The ability to identify and deliver business change in complex and challenging enviroment * Evidence of strong IT ability and technology awareness * Terminal Assessments: Purpose; Planning; Processing the BPTA * Ship Owner Assessments: Purpose; Planning; Processing the BPCA * Ship Owner Meetings: Purpose; Planning; Conducting the meeting with Ship Owners * Vessel Inspections: Report Reviews; Assessing Reports * Processing Voyage Clearance Requests: Vessel Clearance; Location Clearance * STS Contractor Assessments: Purpose; Planning; Processing the STS Contractor Assessment * Risk Assessment: Purpose; Review; Leading Risk Assessments * Management of Change: Purpose; Review; Coordinating MoC Process * Bow-tie risk assessment modelling * SIRE Inspector accreditation * Chartered Status * Knowledge of statistical analysis techniques * Knowledge of project planning and execution processes Why join us? At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Analytical Thinking, Analytical Thinking, Ancillary cost management, Bunker buyer, Chartering, Coaching, Commercial Acumen, Communication, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Listening, Marine assurance, Marine Operations, Marine systems and processes, Marine technical, Market Knowledge, Mentoring, Negotiating value, Operational Excellence, Partner relationship management, Problem Solving, Sentiment and Trends, Shipping/transport, Trading and scheduling operations {+ 4 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

\n \n \n \n Location: Hall Grange, Croydon\n \n \n \n Hours: hours per week\n \n \n Salary: £15.47 per hour\n \n \n For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch - we are happy to review individual circumstances.\n \n \n About the role \n We are looking for an experienced, compassionate Senior Care Assistant to join our team at MHA. This is a key leadership role within the home, supporting the Home Manager and senior team to deliver high-quality, person-centred care and to lead, motivate and develop care colleagues. \n As a Senior Care Assistant, you will take charge during shifts, including deputising for other senior colleagues when required. You will lead by example, support safe and effective care delivery, and help create a warm, respectful environment where residents can live well and with dignity. \n What you will do \n \n • Take temporary charge of the home during the absence of other senior colleagues, ensuring safe and effective day-to-day running.\n, • Lead, support and supervise care and ancillary staff, helping them reach required standards and develop their skills.\n, • Provide hands-on care and health supervision to residents when required, always promoting dignity, privacy and choice.\n, • Support the Home Manager in meeting statutory, regulatory and organisational requirements, including record-keeping and audits.\n, • Administer medication in line with the Medication Policy where delegated.\n, • Support care planning, key working and the development of meaningful activities that enhance residents’ quality of life.\n, • Carry out or support regular 1:1s, supervisions and appraisals in line with policy.\n, • Promote good practice in health & safety, fire safety, food safety and infection prevention.\n, • Previous experience working in a care setting.\n, • Experience of leading a shift or deputising for a manager.\n, • Medication administration experience.\n, • Good IT skills, including use of email and basic office systems.\n, • Strong communication skills, both verbal and written.\n, • The ability to lead, motivate and support a team.\n, • Sensitivity to the needs of older people and an inclusive approach to care.\n, • 28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)\n, • A strong pension scheme and life assurance\n, • Free DBS checks and uniforms\n, • Confidential counselling, chaplaincy support and access to our hardship fund\n, • Flexible options to buy or sell annual leave, plus family-friendly policies\n, • Discounts through the Blue Light Card, Health Service Discounts and the Vivup app\n, • A full induction, ongoing training, recognised qualifications and clear progression opportunities\n

We’re looking for a dynamic, people-first leader and high-performing operator to take on the role of Central London Operations Manager, leading our flagship restaurants in one of the most fast-paced and exciting markets in the business. This is a high-impact role leading some of our most prominent flagship restaurants in Central London, so we’re looking for someone who knows what it takes to operate in high-profile, high-volume, fast-paced locations. You’ll bring strong multi-site experience, a sharp commercial mindset, and a proven ability to lead flagship QSR restaurants where standards, energy and execution have to be exceptional every single day. You’ll be the driver of culture across your area, leading your General Managers and bringing to life our ‘bring the fun’ value. You’ll provide clear direction, motivational leadership and hands-on support, while owning your KPIs, with a particular focus on sales and profit performance. At the same time, you’ll ensure the very highest standards of quality, service and cleanliness are delivered consistently across every restaurant. What you’ll do here • Oversee the daily operations of multiple locations across Central London, ensuring strong performance, efficiency and profitability, • Lead flagship restaurants with a focus on exceptional standards, people leadership and commercial delivery, • Ensure compliance with all regulatory requirements, health and safety procedures, and company policies, • Build, develop and retain high-performing teams through strong recruitment, training, coaching, development, succession planning and leadership, • Put the customer first in everything you and your teams do, driving service excellence and guest feedback, • Ensure food quality standards support our ambition to be the most loved QSR brand, • Work closely with Chicken HQ teams to access the support and expertise needed to move your restaurants forward, • Implement and maintain operational policies, procedures and standards across all locations, • Monitor and analyse financial performance, budgets and cost controls to drive profitable growth, • Strong experience and a proven track record in a multi-site hospitality business, ideally within QSR or casual dining, • Experience operating flagship, high-volume restaurants in Central London or similarly high-profile trading environments, • A strong understanding of what excellent looks like in flagship QSR operations, with the ability to balance pace, standards, service and commercial results, • Excellent organisational and problem-solving abilities, • Lead by example, live and breathe an epic guest experience, and consistently drive KPIs, • Strong leadership and interpersonal skills, with the ability to motivate, inspire and develop teams, • Extensive experience recruiting, developing and talent planning within your restaurant teams, • Demonstrated ability to analyse financial performance and make sound commercial decisions, • Competitive salary and bonus scheme, • £5,000 car allowance, • Company car scheme, • Benefits platform, including gym discounts and cycle to work, • Career progression opportunities, • Private healthcare, • Life assurance, • 33 days annual leave, • Birthday day off

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Are you passionate about building strong relationships and delivering exceptional service? As a Carrier Relationship Manager at Gallagher Bassett, you’ll play a key role in managing carrier partnerships and ensuring top-notch service delivery. This is a remote-based role, giving you the flexibility to manage your own diary and work independently. You’ll also have the opportunity to travel to London for client meetings and visit other Gallagher Bassett offices. This is a client-facing role where you’ll be the face of Gallagher Bassett to your clients, working with autonomy to elevate your personal brand while contributing to our growing business. With our ongoing acquisitions and expansion, you’ll gain exposure to a wide range of opportunities. This role is a blend of client servicing and commercial accountability. You’ll identify opportunities for growth, cross-selling, and retention, contributing directly to our success. Acting as a trusted advisor, you’ll ensure our solutions deliver real value and foster long-term partnerships. How you'll make an impact • Build and maintain strong relationships with key carriers, leading meetings, interactions, and audit processes., • Identify, develop, and convert new business opportunities for claims management and related services, with a focus on the London Market., • Collaborate with the Sales team to achieve new business growth targets across Gallagher Bassett., • Act on cross-sell opportunities to expand client relationships and drive revenue growth., • Ensure seamless communication and delivery between operational teams and clients., • Lead pricing and performance discussions, escalating to the Client Services Director when necessary., • Represent Gallagher Bassett externally, maintaining a strong market presence through networking and social media engagement., • Maintain accurate client documentation and ensure data integrity within Salesforce., • Stay informed on market trends, legal developments, and competitor insights to support strategic decision-making., • Drive cross-functional collaboration and contribute to innovation and process improvement projects., • You have experience in a similar role, ideally within insurance or claims management, with a client-facing or claims operations background., • You have a strong work ethic, with a dedication to high-quality work and exceptional attention to detail., • You’re highly organised, with the ability to manage workloads and prioritise tasks effectively., • You can work independently and also a key team player., • You have a strong analytical mindset and advanced Excel skills., • Ideally, you hold insurance qualifications to DIP CII level or are willing to progress further., • You have a detailed understanding of Client Relationship Management., • Eligible to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

The Onboarding & IT Operations Manager acts as the key link between Digital & Technology teams, suppliers, and business operations. Local IT service coordination and operational delivery, ensuring that all in–country technology services meet business standards, key performance indicators, and busi

Ensure delivery of day-to-day IT operational services to the FCA from suppliers. Role Title: Service Manager (MIE). DevOps environment experience across end-to-end delivery and servicing (product, analysis, risk management, architecture, build, environments, releases, budgeting, service management).

IT Service Delivery Manager - £65,000 - £75,000 + Benefits - London (Hybrid) We are looking for an experienced IT Service Delivery Manager to lead and enhance IT support services and application delivery within a fast-paced, growing organisation. Key Responsibilities Oversee

Customer Success Delivery Manager. Exalto Consulting is recruiting for a Customer Success Delivery Manager on behalf of a growing consultancy in the digital transformation and IT service management space. This is a client-facing role for someone who can combine strong delivery leadership with relati

Owning the delivery of IT products and services to agreed. Coordinating delivery teams to ensure efficient, high-quality outcomes. Working with product operations teams to ensure seamless service delivery.

Introduction At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you. Overview Are you ready to take the lead in managing complex and high-value Professional Indemnity (PI) and Financial Lines claims? Join our team as a Senior Claims Handler and play a key role in delivering exceptional service to our clients, brokers, and underwriters. This is your opportunity to work on a diverse portfolio of claims, including Solicitors PI, Construction Professionals PI, Accountants PI, University PI, Tech PI, and Directors & Officers (D&O). You’ll be part of a collaborative team, driving improvements in claims handling and risk management while building trusted relationships with key stakeholders. How you'll make an impact • To take ownership & lead the end-to-end handling of a portfolio of complex and high-value Professional Indemnity (PI) / Financial Lines claims and circumstances from notification to settlement, including coverage analysis, liability assessment, quantum evaluation, and proactive strategy setting., • To lead stakeholder management on allocated accounts, acting as primary claims contact for brokers, insureds, and underwriters, and providing clear updates, technical guidance, and pragmatic solutions to support retention and service delivery., • To instruct, manage, and challenge panel solicitors, counsel, and experts, agreeing defence strategy, controlling defence spend, and ensuring timely, high-quality outputs and appropriate reporting., • To set, monitor, and recommend claims reserves in line with best practice, manage settlements and defence costs within delegated authority, and escalate large-loss and sensitive matters in accordance with governance requirements., • To act as a technical referral point for colleagues, supporting file reviews, audits, and training, and providing coaching to drive consistent, high-quality outcomes., • To undertake additional tasks appropriate to a senior technical role, as assigned by the Financial Lines Claims Manager, including participation in projects and process improvement initiatives., • To maintain high-quality, audit-ready claim files, ensuring accurate and timely documentation of coverage position, strategy, key decisions, correspondence, and financial transactions within the claims system., • To identify and pursue recovery opportunities (including contribution and subrogation where applicable) and to coordinate with underwriters and other market participants to achieve the best commercial outcome., • Extensive experience as a senior technical handler in Professional Indemnity and/or Financial Lines, with a proven track record of handling complex, high-value, or sensitive matters., • Strong technical knowledge of Professional Indemnity / Financial Lines wordings and market practice, including experience across classes such as solicitors, construction professionals, accountants, university PI, and D&O., • Professional qualifications such as ACII (or working towards), and/or a legal qualification (e.g., qualified solicitor, barrister, or CILEx). Applications from candidates with a law firm background are welcomed., • Excellent client-facing communication and stakeholder management skills, with the ability to build trusted relationships, lead difficult conversations, and contribute to account management and service planning., • Strong analytical and problem-solving skills, including the ability to apply legal reasoning to coverage and liability issues, with excellent attention to detail and accuracy., • A flexible and adaptable approach, with the ability to cope with changing priorities and deadlines., • Proficient in using MS Office applications and claims systems #LI-EO1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

It will include main customer operations processes related to customer service delivery and customer incidents resolution or customer requested works. Senior Manager, Customer Experience and Analytics page is loaded## Senior Manager, Customer Experience and Analyticslocations: Londontime type: F

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