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Geospatial Data Engineer Job Description Job Purpose: To enhance MapAction’s data processing and automation capabilities Location: Remote but based in the United Kingdom. Salary: £36,000- £40,000 per annum, subject to experience Contract: Full time, substantive position for 12 months. Start ASAP. Reports to: Head of Data & GIS The Opportunity Are you a Data Engineer eager to use your skills to help people in humanitarian crises? At MapAction, you can do exactly that. We are offering an exciting opportunity for a Geospatial Data Engineer ready for their next challenge in a fast-paced, dynamic humanitarian response organisation. You’ll join our Technical Team to support the delivery of geospatial data processing and automation projects, working alongside an incredible community of expert volunteers and colleagues. In this role, you’ll contribute to four core areas of MapAction’s mission: emergency response, preparedness, anticipatory action, and training. These are at the heart of everything we do—and we’d love for you to be part of it. Why MapAction? MapAction is a leading humanitarian mapping charity delivering information services and products to enhance decision making in disasters and conflicts. In collaboration with our partners, this mapped information helps responders understand vulnerabilities and target their response effectively, contributing to saving lives and minimising suffering. We work through a team of skilled volunteer professionals and a small paid staff team. We have built a strong reputation in the humanitarian sector and are a technical partner of the United Nations and the Red Cross/Red Crescent Movement, as well as Non-Government Organisations such as World Central Kitchen. MapAction increasingly focused on helping Civil Society Organisations, regional entities and national ministries. The humanitarian sector is evolving, and technical expertise such as GIS, mapping, information management, data processing and visualisation are becoming increasingly utilised for improving decision making in complex humanitarian response. MapAction and our partners are uniquely positioned to provide technical expertise in support of this. We have an exciting and ambitious new strategy which will see us help reduce vulnerability in emergencies for those at greatest risk through supporting local technical and emergency leadership and promoting the exchange of well analysed data. A particular area of focus will be on the use of Anticipatory Action prior to an emergency. What will you do? You will be expected to conduct and automate data processing (extraction, transformation, loading) from various online sources. Requirements will be defined in collaboration with MapAction staff, volunteers or partners. Working with external partners such as UN agencies, NGOs and Disaster Management Agencies is a key part of this position. Main Responsibilities • Conduct and automate data collection and processing scripts, • Create and maintain optimal, performant data pipeline architectures, both internally and externally, • Propose improvements to infrastructure, schemas, platforms, toolchains and configurations, • Ensure find-ability. availability, scalability, reproducibility, accessibility, interoperability and reusability of all data-products, • Assist in the automation, provision and management of development environments, source-code, build-tools, pipelines and deployments, • Support ad-hoc Data Processing during MapAction’s Emergency Responses in collaboration with MapAction’s GIS Coordinator and Volunteer team, • Support data-related project scoping in collaboration with MapAction’s Head of Data & GIS, • Support internal systems maintenance and administration in collaboration with MapAction’s IT Support Engineer, • Engage with MapAction’s Volunteer team on data-related projects, • Support development of Data Engineer and Data Science training materials in collaboration with MapAction’s Head of Capacity Building and Volunteer team What are we looking for? If you feel you are a good match but do not feel like you meet all the requirements, we are still happy to receive your application! The core skills we look for in all of our team members are the following: • A desire to use their skills, experience and dedication in the cause of humanitarian ends, • Good team player with leadership and/or project management experience or ambition wherever possible, • Exceptional communication skills, to explain your work to people who don't understand the mechanics behind data analysis, and experience in understanding partner needs and requirements, in particular working with non-technical clients, • Adaptable, resilient and solution-oriented, • Self-motivated and organised, • Ability to improvise solutions for emergency response teams Essential: • Degree or equivalent experience in the field of Data Science, Data Engineering, Computer Science, Software Development, Information Technology or a related field, • At least one year of professional experience working in the area of data engineering, • Experience and proficiency working with Python and Jupyter Notebooks, • Experience working with geospatial data (raster and vector), • Databases (NoSQL, SQL, Graph Dbs, Principles of RDBs), • Data pipeline design skills, • Knowledge of cloud platforms like GCP, AWS or Azure, • Experience and understanding of CI/CD pipelines, • Collaborative code management using Git & GitHub Desirable: • Experience with QGIS or ArcGIS, • Experience with Systems Engineering, • Understanding of the Software Development Life cycle (preferably Agile), • Thorough grounding in containerisation e.g. Docker, Kubernetes, • Shell scripting, • Experience with BI, • An interest in software-engineering or data-science e.g. ML / DL / AI / Statistics, • Project management experience, • Humanitarian knowledge/experience Additional Information • This is a remote position and you will be expected to attend some weekend training events throughout the year (camping at various venues around the UK). Travel expenses are paid and reasonable time off in lieu provided., • This is a full time position for 12 months with a possible extension to be confirmed end of 2026, • Required to work remotely and to attend team days near the MapAction office in Oxfordshire at least 6 times a year, at own expense, • 30 days holiday (pro rata) with a workplace pension and also paid training opportunities to help further your career, • Must have the right to live and work in the UK - MapAction is unable to consider candidates who do not already hold appropriate permissions and can not help facilitate a relocation, • Part time of 4 days a week will be considered, please state when applying if you would like 4 or 5 days a week., • Contract may be extended if additional funding is secured This is an important role in a small, highly specialised charity and an appreciation of, and affinity with the humanitarian purpose of the charity is essential, as well as a willingness to take up additional tasks outside of the normal role when needed. Equal opportunities policy MapAction is an Equal Opportunities employer. All employees have a personal responsibility to promote and support measures designed to create a working environment which is free from harassment or discrimination on the grounds of gender, marital status, age, race, religion, disability, sexual orientation, membership of the Traveller community of HIV & AIDS status. MapAction also positively encourages women and those from the BAME community to apply. How to apply: Please provide a CV and cover letter that sets out how you meet the required competencies for the role, this is a mandatory requirement for this position. All applications should be made via our website and GoHire. Deadline for applications is 5th January 2026 however we are running a rolling recruitment and will interview any suitable candidates as soon as they apply.

Please note this role is UK only. We are KOPE and we are dedicated to revolutionising how we design and construct the build environment KOPE is the only purpose-built software platform for offsite construction. We enable the transition from traditional construction by integrating offsite processes and products. We instantly apply real-world products directly to design models, allowing the worlds of design and manufacturing to come together as one. We are building a better future. Join us. The Role We are seeking a highly skilled DevOps Engineer to design, build, and maintain secure, scalable, and resilient cloud infrastructure. This role combines operational efficiency with a strong security mindset, ensuring that our platforms are reliable, compliant, and continuously improving. You will play a key role in shaping our cloud strategy, enhancing our CI/CD capabilities, and embedding security best practices throughout the development lifecycle. Responsibilities • Design, implement, and manage scalable and highly available cloud infrastructure in Microsoft Azure, • Build and maintain disaster recovery (DR) and failover strategies to ensure business continuity, • Develop and maintain Infrastructure as Code using Pulumi (existing knowledge of Terraform or similar also acceptable), • Ensure infrastructure is version-controlled, reusable, and aligned with best practices, • Maintain and enhance existing pipelines in Azure DevOps, • Design and implement modern CI/CD workflows to improve build, test, and deployment processes, • Evaluate and lead potential migration to more mature or scalable tooling platforms, • Integrate security practices into all stages of the development and deployment lifecycle, • Manage and optimise vulnerability scanning tools and processes, • Analyse and prioritise security findings, working with teams to remediate risks, • Act as the primary liaison for external penetration testing providers and internal stakeholders, • Ensure compliance with security standards and organisational policies, • Strong experience with Microsoft Azure cloud services and architecture, • Proven experience with Infrastructure as Code (preferably Pulumi, ideally with C#), • Hands-on experience with CI/CD tools (Azure DevOps and at least one other, E.G Jenkins, Teamcity, Github actions, Octopus Deploy etc), • Solid understanding of cloud security principles and DevSecOps practices, • Experience with vulnerability management tools and processes, • Familiarity with disaster recovery planning and implementation Desirable Skills • Experience migrating CI/CD platforms or modernising build systems, • Knowledge of containerisation and orchestration (e.g., Docker, Kubernetes), • Familiarity with monitoring and observability tools, • Understanding of compliance frameworks (e.g., ISO 27001, SOC 2), • Experience and understanding of the changing nature of AI involvement in this area and how to employ it, • Remote first, • Flexible working style, • Relaxed and fun culture, • Greenfield development with no legacy apps, • Autonomy & responsibility encouraged, • Generous holiday allowance - 23 days paid holiday plus public and bank holidays, • Aviva Health Insurance, • Winter leave – the office closes between Christmas eve and 1st January (inclusive) this is in addition to your personal annual leave, • All-company in person events, • Generous maternity, paternity and parental leave policy

Expressions of Interest Sought for Membership of the Board of Trócaire Northern Ireland (TNI) x3 This is an exciting opportunity to join the TNI Board as a Non-Executive Director. We are looking for 1) a Senior Business Leader in Northern Ireland; 2) an experienced Accountant/ Auditor and 3) someone with professional experience in the International Development or Global Justice sectors. Trócaire Board and Board Committee members are unpaid, voluntary positions. BACKGROUND Trócaire is an International Non-Governmental Organisation (INGO), established by the Irish Catholic Bishops conference in 1973. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. We work in partnership with local organisations and communities in over 15 countries, in Africa, Central America, the Middle East and Asia. We are rooted in social justice and our mandate includes global citizenship education, campaigning and achieving structural change through policy and advocacy work from Ireland. We raise funds from the Irish public and from institutional donors. Our current strategic plan and latest annual report are available on our website: _ Trócaire is a Company Limited by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Company Members of Trócaire delegate responsibility for strategic leadership and oversight of the organisation to the Board of Directors. There is a subsidiary Board for Trócaire Northern Ireland. Both Boards are supported by five committees: Audit and Risk Committee (OHR), Ireland Committee, International Programmes Advisory Committee (IPAC), Organisation and Human Resources (OHR) Committee, and Nominations Committee. ABOUT THE BOARD OF TRÓCAIRE NORTHERN IRELAND Trócaire Northern Ireland (TNI) is a Company Ltd by Guarantee in Northern Ireland and registered as a Charity with the Charity Commission of Northern Ireland. Trócaire Northern Ireland is also a subsidiary of Trócaire, which is a Company Ltd by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Board of Trócaire Northern Ireland is responsible for oversight of the implementation of strategy in Northern Ireland, in line with the organisational strategic plan. The TNI Board of Directors also advises the Board of Trócaire on matters related to Northern Ireland. The TNI Board meets approximately five times a year, including the AGM. Meetings are a combination of face-to-face, hybrid and online meetings and last approximately two hours. The Board of Trócaire Northern Ireland comprises up to six individuals and is chaired by a member of the (Group) Board of Trócaire. We are now seeking applications for three additional members to join the TNI Board for a term of three years, with the possibility of one term renewal. RESPONSIBILITIES Key areas of responsibility of the Trócaire Northern Ireland Board include the following: • Provide strategic direction as required, ensuring plans are aligned and integrated with the Ireland and Organisational Strategies, and monitoring performance., • Review the financial performance of Trócaire Northern Ireland with reference to the Trócaire Northern Ireland budget., • Ensure Trócaire (Northern Ireland) complies with all legal and regulatory requirements., • Ensure Trócaire’s (Northern Ireland’s) governance is of the highest possible standard., • Ensure adequate provision is made for safeguarding the assets of Trócaire in Northern Ireland., • Ensure Trócaire (Northern Ireland) has appropriate policies and systems in place to ensure compliance to legislation in Northern Ireland in relation to the preventing and reporting of abuse to children and vulnerable adults (that takes place in Northern Ireland) to the relevant authorities., • Ensure that systems are in place for effective safeguarding management, including timely reporting of safeguarding complaints to the Charity Commission Northern Ireland., • Ensure compliance to all statutory obligations of a Company Director and registered charity Director. SKILLS & EXPERTISE We are seeking to fill a current skills gap in the following three specific areas. Northern Ireland Business Leader x1 · Senior Management Team experience · Experience at Board level · Knowledge of Charity statutory requirements Qualified Accountant/ Auditor x1 · Professional Accountancy/ Auditor qualification · Experience in organisational Risk Management · Knowledge of Charity reporting requirements · This role will also be required to be a member of Trócaire’s Audit and Risk Committee International Development/Global Justice Professional x1 · Significant international development or humanitarian experience · A good understanding of the current international and UK/NI landscape for development and humanitarian work · A strong understanding of and commitment to global social justice In addition, candidates should meet the following expertise and skillset: · A working knowledge of Northern Irish charity and company law or compliance, or legal frameworks in similar jurisdictions and a willingness to learn more about Northern Irish charity law. · Strong strategic and analytical skills. · A strong understanding of and commitment to global social justice. EXPRESSION OF INTEREST PROCESS Expressions of interest are requested from individuals who are willing to contribute their knowledge and skills to the Board of Trócaire Northern Ireland. Candidates who wish to be considered should submit a short cover note, indicating the Board Director role of interest, and CV via Workable. If you have any questions about the role, please contact / Members are appointed on a voluntary basis. Candidates can be based in any location where there is scope for online meetings within reasonable time zone limits, bearing in mind that the anchor location is Northern Ireland. BOARD AND COMMITTEE DIVERSITY In line with our Board Diversity Policy and our localisation agenda, we particularly welcome applications from individuals whose background and/or ethnicity reflects the diversity of the communities that Trócaire serves. Candidates from the Global South are encouraged to put themselves forward. Any candidate offered a Board, TNI Board or Board Committee role with Trócaire will be expected to sign Trócaire’s Safeguarding Policy, Code of Conduct and Conflict of Interest Policy, and agree to conduct themselves in accordance with the provisions of these documents. All appointments will be subject to role specific due diligence and screening (e.g. restricted party screening, social media screening, and police clearance where possible). Closing date: 12th January 2026

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, product expertise, and implementation, so we expect the scope to evolve and want someone excited to build as it does. You'll work directly with corporate and midmarket customers to drive adoption of their core use case and help identify new ones - but everything you build has to scale across a high-volume book, not custom to one account. You'll need to be genuinely technical, deep enough in the product to be the most knowledgeable person in the room, without ever writing code or owning an account directly. This is a builder role for someone extremely analytical who's already advanced with AI tools. Since this is a new role, we expect the scope to evolve over time - being adaptable and excited to build is a core part of being successful here. Focus areas include, but aren't limited to: Drive strong adoption by building and delivering scalable implementation and enablement processes that educate customers on best practices and get them to time-to-value quickly on their core use case Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative - you're the product expert for enabling both basic and complex use cases, and you're constantly the first to learn new products coming to market Proactively audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey (e.g., Forward Deployed Engineering, GTM, Customer Experience, Product Marketing and Engineering) Partner with leadership on high-impact initiatives that support the local GTM team and global results Requirements 6+ years in implementation, solutions consulting/engineering, technical account management, or similar at a technical SaaS or AI-native company Experience with voice AI, TTS, conversational AI, or developer-facing products A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more You think in systems but are creative: you're always asking "how do we scale or automate this," and building automations and workflows with AI tools is ingrained in how you work Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices. You also identify data points that aren't yet tracked but would uncover new insights and change strategy Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward Experience managing a high-volume book of business at scale, mid-market or commercial segment Fluency in English is essential, fluency in a 2nd European language (French, Spanish, German, Polish) is desirable Growth Potential We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role: Growth Roles - Regional Adoption Lead Other teams: Account Management or Forward Deployed Engineering - Strategist or Solutions Engineer Location This role is remote-first, so it can be executed from anywhere in Europe. If you prefer, you can work from our offices in London, Dublin or Paris. #LI-Remote

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. We're hiring our first Sales Enablement - Expansion to build the foundation of how ElevenLabs enables its global Customer Success and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale. What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and renewal negotiations. You understand what it takes for a CSM to drive product adoption and for an AE to identify and close expansion opportunities — because you've been that person. This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with: Customer Success leads, North America and International (owning customer outcomes, adoption, and retention) Sales leadership (owning expansion pipeline and commercial strategy) Product and Product Marketing (owning roadmap, messaging, and use case development) You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC. While CS and expansion enablement is your primary focus, you'll also support Sales Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team — you'll build content, deliver training, design e-learning, and flex across audiences as the business requires. Design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there Establish scalable frameworks that support both the CSM motion (adoption, health, renewal) and the AE expansion motion (cross-sell, upsell) Create structured onboarding journeys for new CSMs covering product mastery, customer lifecycle management, health scoring, and renewal execution Design and deliver adoption playbooks that help CSMs drive usage, engagement, and value realization across customer segments Build churn prevention frameworks including early warning indicators, save plays, and escalation paths Enable CSMs to conduct effective business reviews, usage analyses, and value documentation Develop technical fluency programs so CSMs can confidently discuss APIs, agent configurations, integrations, and implementation best practices Create cross-sell and upsell playbooks for AEs covering expansion discovery, multi-product positioning, and deal execution Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and whitespace analysis Enable AEs to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption Develop competitive positioning for expansion conversations Partner with Customer Success leads to identify adoption gaps and build targeted enablement interventions Create customer-facing resources (guides, videos, best practices) that CSMs can use to drive self-serve adoption Build "Time to Value" programs that help customers realize ROI faster Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content Collaborate with Product Marketing, Sales, and Product to translate product releases into CS and expansion-ready materials Develop role-play scenarios, call libraries, and coaching frameworks for managers Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content Build AI-powered coaching tools and practice environments for CSMs and AEs Facilitate live virtual trainings, workshops, and certifications across regions and time zones Design async learning paths that scale globally Run regular enablement office hours and deal/account clinics Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, CSM ramp time, and adoption metrics Partner with Customer Success and Sales leadership to connect enablement efforts to business outcomes Use data and feedback to continuously iterate on programs Document best practices, establish operating rhythms, and influence how CS and expansion enablement evolves as the customer base and sales org scale Measurable improvement in net revenue retention attributable to enablement initiatives Measurable reduction in churn rate CSM ramp time reduced to under 60 days to full productivity Expansion pipeline directly supported by enablement programs CS and expansion playbook library launched covering adoption, cross-sell, upsell, and renewal "Time to Value" framework adopted across the CS org Adoption enablement resources driving measurable increase in product usage metrics 4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion Technical fluency — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations Proven experience building enablement programs from scratch in fast-moving environments Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design Strong understanding of B2B SaaS customer lifecycle, health scoring, and retention metrics Deep familiarity with expansion motions — cross-sell, upsell, and multi-product positioning Experience designing both live and self-serve training, including certification programs Confident facilitator and presenter for global audiences Strong stakeholder management skills across Customer Success, Sales, Product, and Marketing teams Analytical mindset with experience defining and tracking enablement effectiveness Comfortable operating across global time zones and cultures Fluency in English; additional languages are a plus Additional: Experience at a high-growth AI/ML, developer tools, or API-first company Background in voice AI, conversational AI, or contact center technology Experience with customer health scoring platforms (Gainsight, ChurnZero, Totango, etc.) Familiarity with usage-based pricing models and consumption-driven expansion Experience enabling both CSM and AE roles within the same organization Remote-first, globally distributed role. We have a strong preference for candidates based in Europe or the UK, to enable close collaboration with the Sales Enablement Lead, International, Customer Success leads, and London HQ. Exceptional candidates outside Europe will be considered if they can operate effectively across European and US time zones. The playbooks and programs you build will define how ElevenLabs retains and expands its customer base — directly impacting net revenue retention, customer outcomes, and the long-term health of our business. If you're excited to build from zero, operate at high velocity, and shape a foundational function, we'd love to hear from you.

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ElevenLabs moves fast - and our Enterprise Deployment team sits at the sharpest edge of that speed. Responsible for deploying AI agents into production across the world's largest enterprises, the team has grown from 4 to over 50 people in the last twelve months and operates across every major geography. This is a high-trust, hands-on role for someone who thrives in technically complex, fast-moving environments and takes genuine ownership of the details that keep senior leaders and their teams running at their best. You will be the operational backbone for the person who leads Enterprise Deployment - managing calendars, coordinating across time zones and enterprise customer relationships, handling travel, and owning the day-to-day administrative tasks that allow the team to focus on what matters most: deploying world-class AI agents and growing a high-performing global team. In this role, you will: Manage complex, fast-moving calendars for the leader of Enterprise Deployment and provide scheduling and coordination support across the broader team Own travel logistics end-to-end: flights, accommodation, ground transport, and detailed itineraries across multiple time zones - including customer onsite visits across the US, Europe, and Asia Handle sensitive and confidential matters with discretion, acting as a trusted partner in both professional and operational contexts Coordinate seamlessly with internal teams and external stakeholders, including enterprise customers, C-suite partners, and government and regulated industry contacts Build structure, processes, and systems that scale - including operational documentation, vendor coordination, and team logistics for a 50+ person distributed team Anticipate needs before they arise: managing follow-ups, flagging conflicts, and keeping stakeholders aligned without being asked Past experience in executive assistant roles, ideally supporting a senior technical or commercial leader in a fast-moving, high-growth environment Strong organisational skills with the ability to manage competing priorities, shifting timelines, and multiple stakeholders simultaneously Exceptional communication skills, with the confidence to interact with a wide range of stakeholders - from Fortune 500 executives and government contacts to vendors and internal teams High emotional intelligence and discretion - trusted with sensitive commercial and interpersonal information, and able to navigate complex situations with maturity Fluency with AI tools to help improve the quality and speed of work (e.g. Claude or ChatGPT) This role will require you to be based in London, with the ability to travel into the office as required. #LI-Remote

Legal Secretary • Reputable London legal firm, • Initial fixed term contract until January with potential to extend, • Hybrid role (2 days per week from home) A leading family law firm in Central London is looking for a Legal Secretary to join their team . This role will provide administrative to a senior partner and fee earners. Duties will include: • Preparation/typing of documents for clients/courts, • Maintaining client files, • Support client billing processes, • Sending out documents for signature, • Update on file status and chasing any missing information, • Opening of new client matters, • Arranging client meetings and organising of travel arrangements, • Phone/email response to client queries To be considered suitable for this role you will need to have the following skills and experience; • Proven secretarial/PA experience within a similar environment, • Strong verbal and written communication skills, • Ability to start a new role quickly, • Strong skills with document management and Microsoft Office

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we do things differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date - we are Europe’s largest direct to consumer flower company. In January 2021 we announced our £75 million Series D funding round, led by General Catalyst (backers of Airbnb and Deliveroo), alongside other top tier investors including Index Ventures (investors in Wise and Glossier). We are home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte, having acquired bloomon in April 2021 and Bergamotte in July 2021. Together, we are active in 8 countries. We were named one of the 5 fastest growing tech companies in Europe and are alumni of Tech Nation’s Future Fifty. We were also one of the Sunday Times Top 100 Small Companies to Work For 2020. We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. Tech Team @ Bloom & WildOur Technology team sits at the heart of our business, building and maintaining the solutions that power e-commerce, production, and fulfillment. Our platform uses technologies including Ruby and Rails and Python/React, backed by PostgreSQL, Fargate/ECS on AWS, and Cloud Run on GCP. It exposes APIs that are used by our multi-brand Angular webapp and our native iOS and Android mobile apps. We’re also looking at developing new domain-driven services & microservices where applicable. Our Product Engineering team is organised into cross functional squads, each responsible for a business and architectural domain, supported by Platform and Data Engineering. You’ll join the Range squad, a cross-functional team within our Ops-Tech group. We focus on the internal systems that power range representation, product allocation, and stock management — a core domain of our business that directly influences what our customers see and receive. Our work connects closely with many other squads across Bloom & Wild, as we support the smooth flow of products from planning through to delivery. Most of our team is based in the UK and works in a flexible model, with choice in how often they travel to the office. Our squads meet all in person at least once per quarter in order to maintain connections, collaborate on larger projects and have fun together. You can read lots more about our technology stack and our culture over on our tech blog - _. 💻 What you’ll be doing…As a mid-level engineer in our Range squad, you’ll help build and maintain the internal tools that power our warehouse operations — from bouquet assembly to order fulfilment across multiple countries. • Working closely with our product manager, engineers, and stakeholders to understand real-world needs and translate them into working software., • Building and improving our internal tools using Ruby on Rails and related technologies., • Making iterative improvements to our monolith while contributing to the development of new features to support our rapidly expanding curated range of products., • Writing clear, tested, secure, maintainable code and participating in code reviews to ensure high-quality solutions., • Exploring new ideas and opportunities to improve our monolith and workflows., • Helping to shape our technical decisions by sharing your ideas and contributing to discussions about architecture, tooling, and best practices., • Contributing to technical discussions and helping ensure our solutions align with our technical strategy and business goals., • Collaborating with your squad to deliver work in small, valuable increments — using agile practices and modern tooling., • Monitoring, debugging and improving the performance of our systems with observability tools., • You are a Ruby developer (2+ years of experience) with good knowledge of Ruby on Rails in a production environment and are keen to keep growing your expertise., • You have experience working with RESTful APIs, version control tools such as GitHub, and testing tools like RSpec., • You’re curious about how things work — whether it’s diving into a new tool, exploring performance improvements, or figuring out how real-world problems translate into code., • You want to work in a kind, inclusive, and supportive environment where people care about their work and each other., • You have experience working in a fast-growing (preferably consumer-facing) startup / scaleup., • You have experience of distributed service architectures, including how best to test and release them, and how to ensure system stability when making changes independent of other services.Why Bloom & Wild?To care wildly for our customers, first we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. 🌻Work that works for you - Flexible working : our core hours are 10-4, but outside of these hours you can start or finish your day when works best for you- Work Abroad for up to 30 days each year - Share in our success with a choice to take equity options from day 1- Enhanced family leave policy and a workplace nursery scheme- 1 day per year to volunteer on a project that’s close to your heart 🌴 Time off- 25 days’ holiday + your birthday and bank holidays each year- Option to buy an extra 5 days’ holiday each year - Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar 🌱 Health & Wellbeing- Health cash plan through Simplyhealth- Mental health support through Open Up, including access to online therapy sessions- Allies and champions groups- Mental Health First Aiders and awareness training for our managers - In person or virtual yoga every week- Cycle to work scheme- Electric car scheme- Our office kitchen is stocked with drinks and snacks to keep you going- Financial wellbeing support through Bippit- Workplace pension contributions 🌳 Growth & Development- A flexible training framework for every stage of your career development through our Bloom & Learn programme- Access to the Goodhabitz learning platform- Mentee and mentor opportunities with our external partners, such as The Women's Association and Future Founders- Internal & external Speaker Sessions on a variety of different inspirational topics 💐 Moments that matter- Social & wellbeing monthly calendar- Summer and End of Year events, team lunches and post-peak celebrations- Irresistible discounts on our products, blooms & subscriptions! SponsorshipWe're proud to hold an A-rated sponsor license, so we can assign certificates of sponsorship. This means we can support applications from anywhere as long as the job is deemed suitable under the points based system. 🫱‍🫲 Getting hired We’ll do everything we can to make sure your interview experience with us is a good one. It’s a 2-way process, and we’re keen to answer all of the questions you may have, so that you can be sure (and excited!) that we’ll be the right place for you. If your application is successful you can expect: • The majority of our A chat with Leroy, our Talent Consultant for Tech - to discuss our role and learn a bit more about your skills and background and how we might match your career & development goals.- An interview with Tonci, our Engineering Manager to get into more of the detail.- A chance to show us how you work through a technical challenge, which can be a live paired coding/whiteboard session.A final chat with our CPTO or VP of Engineering. We believe in leading change for good, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) _.

HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: Marketing Intelligence – instantly answers questions like “What led to that sudden drop in pipeline?” Account Intelligence – surfaces next-best actions to help reps move target accounts toward conversion Since launching in January 2023, we’ve come through Y Combinator, raised a $26M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win. We are looking for a Customer Success Manager who is passionate about helping customers unlock the full value of HockeyStack. In this role, you will be the strategic partner to our customers—guiding them through onboarding, driving product adoption, and helping them translate data-driven insights into business impact. You’ll ensure our customers realize fast time-to-value, renew with confidence, and grow with us over time. Own the full customer lifecycle—onboarding, activation, adoption, growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack. Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI. Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail. Proactively surface insights and opportunities to help customers expand their use of the platform—and their investment in it. Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget. Move seamlessly across Enterprise, Mid-Market, and SMB segments—bringing precision to high-touch and scale to low-touch, with zero drop in quality. Work cross-functionally to eliminate friction and solve hard problems fast. You’ll chase blockers across the company and refuse to let customer value stall. Act as the voice of the customer—filtering signal from noise and helping shape the future of the product with firsthand insights from the field. Relentless Customer Focus: You wake up thinking about your customers’ success and go to bed making sure nothing is left hanging. You’re not here to satisfy; you’re here to transform. Commercially Sharp: You know what drives renewals, upsells, and growth—and how to turn value into revenue. You help customers win, and in turn, we win bigger. Bias for Action: You don’t wait for perfect. You ship, solve, adapt, and move. You’re fast, flexible, and allergic to excuses. Executive Ready: You can confidently engage a CRO, CMO, or CEO—and still build rapport with a frontline IC. You speak the language of business and back it up with data. High Standards, No Entitlement: You set the bar high for yourself and your teammates. You don’t hide behind process, seniority, or bandwidth. You do the work, own the outcome, and make the team better. Versatile Operator: Enterprise or SMB. Strategic or tactical. High-touch or scaled. You adapt to whatever’s needed to drive customer success at speed. Ownership-first mindset — you take initiative, move fast, and figure things out Thrive in early-stage, high-urgency environments where speed and impact matter Curious, self-aware, and feedback-driven — you bring energy, not ego See this role as a defining chapter — not a stepping stone or side quest 3–6 years of experience in a Customer Success, Account Management, or Consulting role at a B2B SaaS company Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion Experience with value-based selling and communicating ROI to executive stakeholders Strong understanding of GTM functions and familiarity with revenue and marketing data Comfortable with both high-touch and tech-touch motions across customer segments Ability to work cross-functionally and drive alignment around customer outcomes We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right. The on target earnings range for this role is $120,000 to $200,000 USD, adjusted for location, experience, and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

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