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Hospitality Supervisor & Admin Support ** **Permanent Are you a hospitality Jedi? Are you passionate about customer service? Do you love admin? This could be the perfect role for you! ** The Company** We are an award-winning (Cinema Audio Society, Music & Sound, Promax UK, Vox) world class leader in audio services, providing clients with a full offering to deliver any requirement needed in audio advertising, content or production across the globe. We’re based in the UK and USA and our 12 studios in Central London are a centre of excellence. We have creative, media, studios and digital under one roof and work on; radio, Spotify and digital audio advertising; audio post for TV and films; audiobooks; podcasts; music; foreign dubbing; gaming and digital campaigns to support audio experiences. Our clients include Spotify (we are their creative partner in the UK & North America), Acast, Netflix, Amazon, Cartoon Network, Disney, Guinness, Paddy Power Betfair, Audible and Penguin Random House. As more and more people consume and interact with audio technology, we help our clients navigate the complex world of audio and the opportunities it brings. We help brands to build their audio identity and create a distinctive sound and connection to the audiences they need to reach. We’re a mix of arty, geeky, techy, creative types who deliver exceptional products for our clients every single day. Diversity and inclusion matter to us and we are committed to inclusion across race, gender, age, religion, identity, physical ability, neurodiversity and experience. We welcome your uniqueness. In the last few years we’ve also donated time and money to Macmillan Cancer Support, The Malaria Foundation and Crisis, and we intend to do a lot more. We are committed to developing the audio industry and its future talent and we’re an active supporter of initiatives to inspire, train and develop young talent and open our doors to bring a diverse group of people into our industry. ** OUR VALUES** We know it’s all about getting the mix just right… 1 - We’re on the same wavelength We're one team We support each other We work together to achieve collective success 2 - We hear every pin drop We care about the details We deliver on what we promise We take responsibility 3 - We’re all ears We care passionately about our clients We provide exceptional customer service We build long term partnerships ** Our Culture - Defined By Our Team** We're creative (standard). We're honest and open. A swear jar would bankrupt us all. We're all equal and we laugh at ourselves… and each other. We're unconventional, productive and we do whatever it takes to get the job done. We like burgers (meat, veggie and vegan). We always make time for each other and our clients. We live and breathe audio. We're people pleasers. We're all very different and we love that about our team. We praise each other and recognise achievements. We like going to the pub for alcoholic and non-alcoholic drinks. We don't quit, we fix. We're kind and caring. We make a difference. We stick together and pick each other up when it's needed. We like to dance. We love karaoke. We say please and thank you. We're passionate and motivated. We always leave our clients feeling good. ** The person we are looking for** You love customer service and you get a kick out of admin. As the face of the studios and the first point of contact for most visitors, you will effortlessly welcome and assist clients, ensuring their comfort and needs are met through impeccable service, a warm demeanour, and clear communication. Your adept multitasking abilities will shine as you navigate busy reception periods with poise, and prepare studios for upcoming sessions, all while upholding an impeccable attention to detail and a positive attitude. Beyond client care, you will play an integral role in our operations by providing administrative support across all teams; managing documents and receipts, overseeing stock-taking, running reports, updating our CRM system, organising events and helping with data entry. If you are ready to leave an indelible mark on our studio's hospitality experience and collaborate with our diverse team, we invite you to join us in redefining excellence in audio post production. ** Key responsibilities** -Meeting and greeting clients, actors and guests into the building -Providing food and refreshments to all visitors -Adhering to strict check in / check out procedures -Providing guests with access passes where applicable -Ensuring the studios, communal areas and kitchenettes are sufficiently stocked and organising regular stock takes -General cleaning duties, including tidy down of studios, communal areas and kitchenettes (emptying dishwashers, hoovering, wiping down of surfaces etc.) -Maintaining any equipment specifically used for hospitality (coffee machines etc) -Manage receipts and additional administrative support -Supporting teams across all aspects of admin -Help removing and disposing of any confidential material securely (such a scripts) -Answering the phone and taking incoming messages. -Postal or courier administration. -Support dealing with any additional cleaning issues via an external supplier -Closing down, locking doors and setting alarms across the facility -Assisting with the planning and organisation of team social events. ** Essential requirements** -Hospitality experience is a must. -Confidence making and serving drinks, tidying tables and taking orders. -An interest in a fast paced working environment - no two days are the same! -A high level of organisational skills and experience. -Excellent attention to detail. -Proactive and able to work on your own initiative. -Ability to problem solve and work under pressure. -Confident, friendly, approachable and a team player. -Good level of experience of using Apple Macs, Google docs and sheets or similar programs -An understanding of receipt management and basic cost-tracking. -Confidence and calm under pressure dealing with celebrity clientele Must be eligible to work in the UK ** Bonus Points** -An additional language -First Aid or Fire Warden training ** Working hours /requirements** ** ** **-**This role is based onsite at our studios on Tottenham Court Road, London. -9 hour day, including 1 hour lunch break. -Daily start/end times will vary based on session start/ends. Requirements for most days range between 8am - 6pm with occasional evening work required. Salary and benefits -£27,500 per annum -25 days flexible holiday plus standard bank holidays for England and 3 fixed days between Christmas and New Year, when the business is closed. -Medical insurance scheme -Life insurance policy -Eye Care scheme with Specsavers -Cycle to work scheme -Season ticket loan -Various training schemes to help us all be better The hiring process It’s really important that we are a right fit for each other. Therefore we usually have three chats; phone, online and in person. This is so we can get to know each other properly which is really important for you and us, as we want you to be with us for a long time so you need to know it’s right for you too. If there is another way you’d like to do this, that will really give you the chance to shine, please tell us if we get in touch to chat. Apply Please apply with your CV and a covering letter and tell us why you’d like to join us and how you’d add brilliance to our team. Candidates need to have the right to work in the UK. Previous applicants are welcome. Please note, this is not a sound engineering or runner role. No agencies please. Thank you.
Job Title: Specialist Barista & Sandwich Maker Company: Sage and Poppy Coffee Shop Location: Tulse Hill About Us: Sage and Poppy Coffee Shop is not just a café; it's a destination for those who appreciate the artistry behind both coffee and food. Nestled in the heart of London, we pride ourselves on offering a unique and enriching experience where patrons can indulge in expertly crafted coffee beverages and exquisite sandwiches made with the finest ingredients. Position Overview: We are on the lookout for an exceptional individual to join our team as a Specialist Barista & Sandwich Artisan. This role is perfect for someone who is not only passionate about coffee but also possesses a creative flair for culinary excellence. The ideal candidate will be proficient in the art of crafting specialty coffee drinks and skilled in the creation of gourmet sandwiches that tantalize the taste buds and leave a lasting impression on our customers. Responsibilities: Specialty Coffee Crafting: Utilize expert knowledge and skills to prepare a wide array of specialty coffee beverages, including pour-over, AeroPress, siphon, and cold brew. Showcase creativity and precision in latte art, elevating the visual appeal of each coffee creation. Stay updated on industry trends and emerging brewing techniques, continuously enhancing the coffee experience for our customers. Provide personalized recommendations based on customers' taste preferences and flavor profiles. Sandwich Artistry: Craft fresh and flavorful sandwiches using premium ingredients, paying meticulous attention to flavor combinations, textures, and presentation. Develop innovative sandwich recipes that showcase seasonal ingredients and culinary ingenuity, offering customers a diverse and exciting menu. Maintain consistency in portion sizes and ingredient ratios, ensuring each sandwich meets our high standards of quality and taste. Collaborate with the kitchen team to streamline sandwich preparation processes and optimize efficiency during peak hours. Customer Engagement: Foster a welcoming and engaging atmosphere where customers feel valued and appreciated. Engage with patrons in meaningful conversations about coffee and food, sharing insights and recommendations to enhance their experience. Actively seek feedback from customers and use it to continually improve the quality of our offerings and service. Build rapport with regular customers, creating a sense of community and loyalty around Sage and Poppy Coffee Shop. Sanitation and Safety: Adhere to strict sanitation and food safety protocols, maintaining cleanliness and hygiene in all areas of operation. Handle food products and equipment with care, following proper storage and handling procedures to prevent contamination. Monitor inventory levels of sandwich ingredients and coffee supplies, communicating any needs to management to ensure uninterrupted service. Qualifications: Proven experience as a specialist barista in a specialty coffee shop or similar setting. Demonstrated expertise in coffee brewing methods, latte art, and flavor profiling. Creative culinary skills with experience in sandwich preparation and recipe development. Strong attention to detail and a commitment to delivering exceptional quality in every beverage and sandwich. Excellent communication and interpersonal skills, with a passion for engaging with customers. Food handler's permit or willingness to obtain one. Flexible availability, including mornings, evenings, weekends, and holidays. Benefits: Competitive compensation package with opportunities for advancement. Employee discounts on coffee and food items. Supportive and collaborative work environment. Ongoing training and professional development opportunities. If you're a passionate coffee enthusiast with a talent for culinary creativity, we invite you to bring your expertise to Sage and Poppy Coffee Shop. Join us in delivering memorable experiences through exceptional coffee and culinary craftsmanship. Apply today by submitting your resume and a cover letter highlighting your relevant experience and why you're the perfect fit for this role.
LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it—here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? For our team, our guests, the business, and our partners. AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations. LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new. What's the Gig, you ask? Summary of position & key attributes Clays floor teams are collaborative, consisting of a group of highly skilled individuals who are heavily cross trained. Here at Clays, we offer a unique experience and therefore, have a unique role and requirements, this is where our Shoot Captains come in. Our Shoot Captains are the soul of our competitive socialising experience. You will bring the Clays experience to life for our guests. We are looking for exuberant individuals with big personalities who always bring fun and positive energy to our atmosphere. You will run a section of our gaming pegs and control the guests entire journey for multiple groups throughout the operation. Previous hosting and serving experience will help you in this role. You will be expected to introduce the game, set guests up on the system and get them started. Show them how to use our Food & Beverage kiosks and support them with placing food and drink orders. Moreover, you will ensure that they are looked after with our 12 steps of service, covering every stage of their experience. You will understand our bookings system and learn how to manage the entire bookings journey and you will actively engage in serving duties, coordinating with the bar and kitchen to ensure timely delivery of food and beverages to all tables in your designated section. Additionally, you will be responsible for ensuring that service is efficiently provided to all gaming pegs in your section. You will be a critical piece of the front-of-house team, always looking for opportunities to enhance the guest experience, giving hints, tips and recommendations, driving people's competitive spirit and helping them engage with the game. As a Shoot Captain, you should be able to develop a rapport with the guests throughout their entire experience. You will ensure guests leave with a smile, remembering your name, and eagerly anticipating their next visit. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; - You will be highly competent with our booking system - On occasion you may run the reception and bookings for the service - You will support the events team with group reservations - You will be crucial to the smooth success of our corporate events - Handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner. - When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service. - Able to flex your skills across our multiple front of house roles SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES - Host or hospitality reception / bookings management preferred but not essential - Previous food and beverage service experience, restaurant or bar - Always looking for opportunities to improve your knowledge and abilities - Passionate about hospitality and creating amazing experiences - A keen eye for detail with excellent written and verbal communication skills - Ability to build lasting relationships with colleagues and clients - Honest with strong moral principles - Take initiative, can solve problems calmly and work well under pressure - Someone who really enjoys interacting with people - Love and engage with incredible food and beverage WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £12.30 per hour as well as weekly Tronc service charge distribution. Other great benefits include: - Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service. - Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family. - Paid Breaks: We value your time and ensure you’re compensated for your breaks. - Health Care Cash Plan : Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP. - Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays. - Celebration Day: An additional paid day off each year to celebrate something meaningful to you. - Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service. - Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme. - Volunteer Day: A paid day off annually to give back to your local community. - Birthday Gift: Choose a special gift to celebrate your birthday. - Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you. - Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme. - Hospitality Discounts: Access exclusive discounts via Hospitality Rewards. - Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.
As Deputy Manager, you will play a pivotal role supporting the homes Manager with the day-to-day operational running of the home, using your creativity, knowledge and integrity to guide, motivate and coach our Support Workers to achieve and maintain the highest standards when delivering care to our young people. Working in a challenging environment where no two days are the same, we are seeking a resilient individual with in-depth knowledge of working with young people whose needs are often complex: building positive relationships through patience and understanding. The role requires a dynamic individual with the ability to apply their previous knowledge and experience of children’s residential service, to ensure that Family First Care Services continues to enhance the lives of our young people whilst providing a progressive environment for their team. You will be required to demonstrate practical leadership skills, expert communication and the ability to work under pressure in a demanding environment, whilst following all current legislations and Family First Care Services own policies and procedures. If you are an inspirational leader, able to support, motivate and develop your team and the young people within our homes we would love to hear from you. Responsibilities - Working closely with the Management team and outside - agencies to ensure the young people receive the best possible care. - Working with all levels of the Staff Team providing supervision, ongoing training and leading shifts when required. - Develop and update a range of paperwork, including Care Plans, Behaviour Support Plans and Risk Assessments. - Running the home in the absence of the Registered Manager. - Build trusting and lasting relationships with young people offering them unconditional dignity and respect. - Continually maintaining accurate and clear record keeping. - Meeting the physical, emotional, behavioural and cultural needs of the young people and reviewing/recording any amendments to identified needs. - Provide encouragement to all young people to work towards achieving their goals. - Provide security and safety to young people. - Actively contributing to the development of the team. Experience or Qualifications Required - NVQ Level 3 or equivalent within Children & Young People. Willing to work towards an NVQ Level 5 in Residential Childcare. - Experience working with children/young people in a Residential Childcare setting, for at least three years - Experience in a supervisory capacity as a Senior or Deputy Manager for at least one year. - Excellent organisational and communication skills with the ability to disseminate information. - Experience of leading staff and decision making in a residential setting to ensure the best care for our young people, including staff reviews, supervision and professional development. - Ability to deal with conflict/crisis situations effectively and in a therapeutic manner when managing both young people and staff. - Flexible and responsive in order to meet the needs of our young people which can change day to day. - A genuine passion for care and to be motivated by contributing to the progression of others. - A strong team player. - Knowledge of the Children's Home Regulations and Ofsted Requirements. - Resilience to keep going at difficult times and to ask for support if needed. - Excellent written and oral communication skills. - Computer literacy and an eye for detail. What We Offer - Salary up to £35,000 per annum - Full Time, Permanent - 28 days annual leave - Pension scheme
If you are craving fun, have worked with kids before and want to keep your evenings and weekends free then this is just what you’ve been looking for! Families in Fulham are looking for regular help with after school childcare 9-20 hours a week. The roles are always local and usually in the afternoons, leaving your evenings and weekends free for other work and hobbies. No qualifications needed. You’ll work with a local family helping out with the kids after school. This might involve pickups, taking them to the park, helping with homework, or doing fun activities at home like board games or baking. You’ll get between £11.85 - £14.50 depending on experience. Training, insurance, invoicing, and DBS checks taken care of. Here’s what our nannies say: “A great company to work for. Very supportive and always checking up on my well-being. Always at hand if needed.” “I have been with Koru Kids for over a year now. I genuinely have never been so satisfied with working for a company this much in my life.”