Are you a business? Hire night office candidates in London
Citadines Barbican is seeking a confident Night Receptionist to become part of our Front Office Team. Our properties operate 24/7. Night shifts are 11pm to 7.30am. Please note this is a part time position, 24 hours per week. You will report to the Front Office Manager, supporting towards providing our guests with memorable experiences of the city. As Night Receptionist, you will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Night Receptionist, we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Night Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Communication, Time Management, Customer Focus, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Problemm Solving, Team Work £16960.00 per annum Departamento: Recepción Sobre ti Idioma requerido: Inglés. La empresa At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.
Join Our Fun, Female-Led Team in Fulham! We’re a fast-paced call centre supporting clients in the lifestyle and entertainment industries, and we’re on the lookout for a reliable, quick-thinking team member to join us. You’ll be working in an office, answering inbound calls, booking appointments, and managing multiple tasks, all from an iPhone. That means confidence using an iPhone and fast typing skills without predictive text are essential. What You'll Need: • Fluent English (Portuguese is a big bonus!), • Comfortable with flexible shifts, including late nights and weekends, • Live within 30 minutes of SW6, • Own an iPhone and be able to type quickly and accurately on it, • Discreet, professional, and open-minded, • Confident multitasking and using apps while on calls We offer full training, a supportive team environment, and a taxi home after late shifts for your safety. If you’re organised, tech-savvy, and thrive in a dynamic role, we’d love to hear from you!
Job description: Are you looking for your next admin role? Do you love events? Then look no further. Chillisauce is currently looking for Customer Service Executives to work in the Customer Service Team dealing with event and activity bookings. This is a permanent role, based in Waterloo and is ideal for someone with a keen eye for detail who loves administration. The Company: Chillisauce is a high energy, dynamic and fast-growing events agency located in Waterloo. We organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities across the UK and Europe. We book things like go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days to name a few. We offer such a huge variety of events and activities to make that Hen or Stag night extra special. The Role: The Customer Service Executive will be responsible for ensuring that the events are all booked correctly with our suppliers and that our customers have a great time away without errors. You will be looking after all the administration aspects of the booking which would include confirming hotels, transfers, nightclubs, and activities. You will also be checking invoices, running reports, and solving any queries that may come up before departure. You will be utilising a variety of communication channels from email, phone, internal messaging, and online booking systems. This role is office based 5 days a week. Customer Services Team: The Customer Service team currently consists of 10 lovely people, and we are responsible for the event delivery and all administration of the business. It’s a very busy team that is dedicated to ensuring everything goes to plan. Candidate Requirements: · Excellent confident communication skills · Provide excellent customer service and a winning telephone manner · Naturally inclined to please and delight customers · A strong grasp of English language writing skills · A strong aptitude for numbers and calculating booking balances · Excellent organisation and multi-tasking skills · A strong ability to resolve all booking issues · A strong work ethic and good time management keeping · Be passionate about organising events and understand the importance of the Hen and Stag weekends · Previous successful administrative experience is essential Candidate Qualifications: The Administration Executive should be educated to a GCSE or Equivalent (Grade C or above) and ideally have at least 1 years administration experience and be used to working in a fast paced and lively environment. Employee Benefits: · Base Salary + incentives for achieving customer satisfaction targets · 20 days Holidays (increasing every year) + Bank Holidays · Lovely open plan lively office based in Waterloo · Monday to Friday 9am-5.30pm · Relaxed dress code · Opportunity to visit some of our destinations we sell · Pension arrangements · Monthly reward celebrations for delighting customers · Incentive vouchers for over performing and internal competitions To Apply: Please send CVs along with covering letter as to why you would be suitable for the role. Potential start date: 01 October 2025 Job Types: Full-time, Permanent, Office Based (Full Time) Benefits: Casual dress Company pension Employee discount Application question(s): Do you have experience dealing with customer complaints? Work authorisation: United Kingdom (required) Work Location: In person Pay: From £24,500.00 per year
We are looking for a Front office agent to serve as our guest first point of contact and manage all aspects of their accommodation. Hotel Front desk responsibility include( not limited to) register guests, managing reservations and providing information about rooms, rates and amenities as well as covering nights shifts also. if you have a passion for hotel industry, deliver exceptional customer service, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities: Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements: Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills You must have the right to work and live in the UK (work visa, pre-settled or settled status) Benefits: Competitive salary 28 days holiday /annum Free parking Food and Beverage discounts Meals on duty Uniform care
About the job IN-HOUSE GRAPHIC DESIGNER – THE OVERVIEW We are looking for an In-House Graphic Designer to join our Marketing department at Generator HQ in London. As a talented designer, you will be confident in creating new concepts and used to producing exceptional work with a strong portfolio to prove it. You’ll be experienced with creating a visual language from identity and guidelines; and producing collateral for digital and print channels alike. Who are we? Generator is on a journey. Appropriate, given that we're a lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome In-House Graphic Designer. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. NUTS AND BOLTS OF THE JOB Create on-brand marketing materials including: brochures, booklets, flyers, invitations, presentations, newsletters, posters, etc Lead with the creation of design concepts for a range of projects with guidance and support from the Marketing Director Support with marketing and design collateral for all Generator properties around the world in the creating, editing and art working of posters, flyers, menus, signage, merchandise, etc Creating Social Media collateral, advertisements and branding assets like Instagram Stories, Linkedin posts, Facebook banners, etc. Compiling videos, cutting and putting them together to create high quality editorial content and be the expert in the tools and processes we use to create these Leading and developing a junior team member to support team goals Preserving and refining a strong brand visual style across all design produced Social copywriting experience is appreciated Ensure projects are delivered to specification and clear deadlines are met Understand best design practices to enable evolution of assets and templates Pitch in with your own ideas to help find innovative ways to engage our consumers Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. WHAT’S IN YOUR DNA Passionate, motivated willing to get stuck into projects Strong typography, layout and technical skills Meticulously organised, and great eye for detail Problem solver Interested in travel and hospitality Strong communication skills Able to fire up new ideas all the time and open to try new things Social Media savvy, always looking for ways to visually stand out from other brands and competitors Witty and clever sense of humour that pushes boundaries and helps develop ideas that communicate within the Generator tone of voice YOUR ROCK STAR EXPERIENCE 3+ years graphic design experience and eager to further learn, by supporting a fast-paced function in an ever expanding company Experience and understanding of print process, art working and digital design A portfolio that demonstrates strong conceptual skills and ideas carried out across multiple channels. A high-level knowledge and experience in using the Adobe Creative Cloud suite (InDesign, Photoshop and Illustrator are essential. Adobe Premier and/or After Effects - Video editing and animation would be a bonus.) Capable to see projects through from brief to completion – including understanding the importance of Brand Guidelines. Be a confident designer, with an eye for detail and presentation, whilst being receptive to feedback and able to handle input from members of the team. Keep up to date with trends and enjoy sharing ideas with the wider team OUR HQ EMPLOYEE BENEFITS (there’s ton’s of them & ever increasing!) Welcome to the World of Awesome HQ Benefits! Birthday Bliss: Celebrate your special day with an extra holiday! Yep, that's right—double the joy with 25 days plus a bonus birthday break! Fertility Fiesta: Need a little extra support on your fertility journey? We've got your back with up to three days of paid leave for fertility treatments. Your path to parenthood just got a boost! Wagestream: Financial flexibility at your fingertips. Get paid as you go! We offer Wagestream to give you control of your finances by giving you access to your earned wages anytime. Bounty Bonanza: Turn your network into a goldmine! Introducing the Employee Bounty Program—earn sweet compensation for every referral, and there's no cap! It's not just a job; it's your profitable side-hustle! Fit and Fabulous: We're all about that work-life-gym balance! Enjoy a company contribution towards your gym membership, plus exclusive access to the WeWork fitness centre including showers. Look good, feel good, work good! Ideas Rocket: Got a genius suggestion? Make it rain with our Ideas Award! The employee with the most valuable suggestion each quarter gets double pay for a month. Innovation pays off—literally! Life's Assurance: We've got your back with employer-funded life assurance—double your base salary in lump sum payments for peace of mind in case the unexpected happens. Income Protection: Cover your bases with employer-funded income protection—50% of your base salary for those times when life throws you a curveball. We've got you covered! Health Heroes: From day one, enjoy a health plan that gives you cashback on dental, vision, private GP appointments, and wellbeing services. Your well-being, our priority! Simply Rewards: Treat yourself with discounts and special promotions through Simply Rewards. Because a healthy lifestyle should be rewarding! Jet-Setter Perks: Pack your bags! Enjoy 2 free nights at any Generator x Freehand property worldwide. Plus, get reduced room rates for you, your friends, and family. Your next adventure starts here! Cycle to Win: Save money, stay fit! Our Cycle to Work Scheme lets you pedal to success with savings on a new bike and accessories. Bike storage on-site because we've got room for your wheels! Employee Assistance Magic: Life can be a rollercoaster—our Employee Assistance Programme is here for you with support and guidance when you need it most. Doggy Delight: Pawsitively good news! We're dog-friendly, so bring your furry friend to work. Puppy love makes the office even better! Snack Attack: Fuel your workday with fresh fruits, snacks, and ice cream. Need a pick-me-up? We've got beer on tap and a barista station ready to brew your favourite cup! Globe-Trotter Opportunities: Explore the world with international career opportunities. Work with us and make every day a journey! Party Central: Join the fun with social events, celebrations, and employee recognition schemes. We never need an excuse to let our hair down! Learn and Grow: Sharpen your skills with online learning tools. Develop, learn, and grow because your success is our success! Welcome to a workplace where benefits aren't just perks—they're a way of life! #WorkHardPlayHard #HQBenefitsRock #GenLove #FreehandLife SO YOU THINK THIS MIGHT BE YOU? Join Us and help us achieve our Vision! Required skills: Graphic Design Discussed at venue Department: Media & Design Language required: English. The company Voted by Fast Company as one of the top 50 Most Innovative Global Companies, Generator provides unique, experience and design-led accommodation options located in 14 destinations across Europe & the U.S. Pioneers of affordable luxury and masters of the social experience, Generator’s properties include a range of room types from shared to private bedrooms, chill-out areas, bars, cafes and a variety of spaces available for private hire.
Are you looking for a CAREER, not just the ‘next job’? Want a role that is both comfort zone breaking and rewarding? Are you happy with where you are or do you want to develop? Our office is based in Romford, just 60 seconds from the Romford station. • Are you POSITIVE, FRIENDLY and OUTGOING?, • Do you have prior experience working with or speaking to people ?, • Do you have the desire to grow and be a better version of yourself each day ? If the answer to those is ‘YES’ then you may be a suitable for this role If the answer to any of those is ‘NO’ then this may be a chance for you to change that to, IF you wish to The company is currently recruiting for a unique opportunity for individuals to progress through the industry, based purely on individual merit and results. If you are motivated and serious about your own career, we provide an environment that liberates that energy through support, respect and trust. Hard work and strong work ethic is guaranteed to be recognised and rewarded. The opportunity offers; Client product training Continuous mentorship Exposure to a wide network of experienced entrepreneurs All expenses paid travel opportunities E.g Milan Meet-up, Dubai, Crete Retreat, Lisbon Entrepreneur meet-up Occasional Social/activity night outs Working alongside like-minded individuals in a positive and proactive environment Access to learn with a successful and established team Uncapped earnings: £350.00 - £500.00 per week REQUIREMENTS: NO EXPERIENCE NEEDED ABILITY TO WORK AS PART OF A TEAM NEED TO BE 18 OR OVER FOR THIS ROLE MUST BE ELIGIBLE TO WORK FULL TIME IN THE UK OR HAVE A FULL UK WORK PERMIT (UNABLE TO ACCEPT TIER 4 VISA's)
About the job GRADUATE MARKETING ASSISTANT – HEAD OFFICE Are you ready to start your career in marketing in one of the fastest growing global lifestyle hospitality brands? Are you eager to work in a vibrant, international team with properties spanning from the USA to Europe? Do you want to gain true experience, being assigned live projects from day one? Then look no further! WHO ARE WE Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Graduate Marketing Assistant for our Generator Head Office, based out of the WeWork in Hammersmith offering state-of-the-art facilities and amenities. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. NUTS AND BOLTS OF THE JOB Ability to collect information from social media and summarizing findings into compelling content Keep up to date with social media trends especially Tik Tok Support creating and managing the publishing of content across social media channels, including Instagram, Facebook and LinkedIn Support the Social Media team with influencer management Be assigned to Content Creation tasks and postings, but you may cross over to other areas of Digital Marketing and PR Regular competitor analysis to understand key players in the market Have great copy writing Have basic photo and video editing skills (the better the skills the bigger the plus) Be in touch with the latest social trends and online content that is relevant to the brand Have the ability to work independently on projects while being a productive team member Active user of social media networks (Tik Tok, LinkedIn, Facebook, IG, Twitter) Have an understanding and experience in Social Paid Media (Having taken out an IG ad and implemented it is a really big plus) Create a basic monthly reporting This is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. WHAT’S IN YOUR DNA Understand this is a business, be passionate about maximising revenue Know our guests and have a passion for independent travel and the road less travelled. Be organised! Keep cool when the pressure hits Enjoy a super-fast paced working environment Be creative, innovative and digitally smart Be yourself YOUR ROCK STAR EXPERIENCE Ability to use your own initiative, suggest new and fresh ideas and implement them Excellent attention to details and organizational skills Resourceful, great teamwork spirit and ‘can do’ attitude Ability to work on multiple tasks in a fast-paced environment Adaptability & flexibility: we’re a small, passionate team, so sometimes we all need to muck in to get the job done! Degree in Marketing or Business is preferred A passion for travelling and for online social trends Experience working within the advertising industry Have a genuine interest and enthusiasm for everything Social OUR HQ EMPLOYEE BENEFITS (there’s ton’s of them & ever increasing!) Welcome to the World of Awesome HQ Benefits! Birthday Bliss: Celebrate your special day with an extra holiday! Yep, that's right—double the joy with 25 days plus a bonus birthday break! Fertility Fiesta: Need a little extra support on your fertility journey? We've got your back with up to three days of paid leave for fertility treatments. Your path to parenthood just got a boost! Bounty Bonanza: Turn your network into a goldmine! Introducing the Employee Bounty Program—earn sweet compensation for every referral, and there's no cap! It's not just a job; it's your profitable side-hustle! Fit and Fabulous: We're all about that work-life-gym balance! Enjoy a company contribution towards your gym membership, plus exclusive access to the WeWork fitness centre including showers. Look good, feel good, work good! Ideas Rocket: Got a genius suggestion? Make it rain with our Ideas Award! The employee with the most valuable suggestion each quarter gets double pay for a month. Innovation pays off—literally! Life's Assurance: We've got your back with employer-funded life assurance—double your base salary in lump sum payments for peace of mind in case the unexpected happens. Income Protection: Cover your bases with employer-funded income protection—50% of your base salary for those times when life throws you a curveball. We've got you covered! Health Heroes: From day one, enjoy a health plan that gives you cashback on dental, vision, private GP appointments, and wellbeing services. Your well-being, our priority! Simply Rewards: Treat yourself with discounts and special promotions through Simply Rewards. Because a healthy lifestyle should be rewarding! Jet-Setter Perks: Pack your bags! Enjoy 2 free nights at any Generator x Freehand property worldwide. Plus, get reduced room rates for you, your friends, and family. Your next adventure starts here! Cycle to Win: Save money, stay fit! Our Cycle to Work Scheme lets you pedal to success with savings on a new bike and accessories. Bike storage on-site because we've got room for your wheels! Employee Assistance Magic: Life can be a rollercoaster—our Employee Assistance Programme is here for you with support and guidance when you need it most. Doggy Delight: Pawsitively good news! We're dog-friendly, so bring your furry friend to work. Puppy love makes the office even better! Snack Attack: Fuel your workday with fresh fruits, snacks, and ice cream. Need a pick-me-up? We've got beer on tap and a barista station ready to brew your favourite cup! Globe-Trotter Opportunities: Explore the world with international career opportunities. Work with us and make every day a journey! Party Central: Join the fun with social events, celebrations, and employee recognition schemes. We never need an excuse to let our hair down! Learn and Grow: Sharpen your skills with online learning tools. Develop, learn, and grow because your success is our success! Welcome to a workplace where benefits aren't just perks—they're a way of life! #WorkHardPlayHard #HQBenefitsRock #GenLove #FreehandLife That's cool. Send us your application in English. If you’ve got questions, get in touch! We look forward to hearing from you. Join Us and help us achieve our Vision! Required skills: Fluent in English, management of projects Discussed at venue Department: Marketing Language required: English. The company Voted by Fast Company as one of the top 50 Most Innovative Global Companies, Generator provides unique, experience and design-led accommodation options located in 14 destinations across Europe & the U.S. Pioneers of affordable luxury and masters of the social experience, Generator’s properties include a range of room types from shared to private bedrooms, chill-out areas, bars, cafes and a variety of spaces available for private hire.
Job Opening: Receptionist-Morning shifts Full-time: Between 3-4 shifts per week. 9.30AM -18.00PM Location: 12 Smithfield Street, EC1A 9LA About Us: We are a Karaoke & Cocktail Bar, the premier karaoke destination in town! With a vibrant atmosphere a tasty cocktail menu, a state-of-the-art sound systems, and an extensive song library, we provide an unforgettable experience for our patrons. We are looking for an enthusiastic and organized individual to join our team. Responsibilities: -Opening the venue -Answering phone calls for daily enquires -Taking bookings and payments over the phone -Keeping the work place tidy and clean -Checking the rooms/systems/ reporting any issues -Keeping a close connection with the managers about the good functioning of the place -Setting up the bar and reception for service. Be able to serve drinks, coctails,etc training will be givin. -Welcoming and taking costumers to rooms, accommodating them by showing how to work the karaoke system and serving drinks. Qualifications: Previous experience in hospitality or entertainment preferred. Excellent leadership and interpersonal skills. Strong organizational and multitasking abilities. Written and verbal communication skills. Customer service. Familiarity with Microsoft Office. Passion for music and a knack for creating fun, engaging environments. Ability to work flexible hours, including nights and weekends. Proficient in basic computer applications and POS systems What We Offer: Competitive salary and performance service charge A dynamic and supportive work environment. Pension scheme Opportunities for career growth and development. Discounts on food, drinks, and private karaoke rooms. A chance to be part of a fun and lively team dedicated to making every night memorable! How to Apply: Send your resume and a cover letter explaining why you would be a great fit for our Karaoke Bar, or message us in the chat. We can’t wait to hear from you! Join us at Karaoke Box Smithfield and help us make every night sing! . Experience in admin is valued, also some basic knowledge of bar is required but full training will be provided! 18+ and advanced English is a must. If you are a dedicated individual passionate about karaoke and providing exceptional customer service, apply now to be part of our dynamic team!
Job Description: Cafe General Manager at Pique Salary:35,500k (incl. Service charge) Perks: Class pass membership 40% off Pique cafe offering Who are we? Pique was founded in 2017 as a picnic delivery company and since then has grown into one of London’s most sought after caterers for breakfast & lunch events. The dream was always to open a café and this dream became a reality in January 2024 when we opened our first site on Lavender Hill. The café is popular both in the week and weekends as both a breakfast, brunch and lunch spot. It seats up to 40 inside with seating for another 20 outside. The café has gone from strength to strength and is becoming a real part of the Lavender Hill community. We run a fortnightly book club, ran a successful first ‘pub’ quiz night and are looking to grow this side of things. Our mission is to bring fun, delicious, innovative, restaurant quality food to Londoners, whether that be at home, the office, park or our café. We focus on the informal nature of picnic dining- the relaxed feeling of being with friends, with easy to eat, crowd pleasing food. Our focus on sustainability, quality and style sets us apart from the rest. Essential Experience & Skills • Experienced in managing large teams and busy services, • Passionate about hospitality & customer service, • Strong Barista skills (dialling in, latter art, espresso pulling), • Upbeat and able to lead a team to deliver exceptional service at all times, • Intuitive, quick to think on their feet, and able to keep a level head during busy and challenging times, • Well-presented and a good team player, • An excellent communicator, • Keen eye for detail and sense or urgency Key Responsibilities: Team • Ensure customer service excellence remains the top priority in all café operations, Ensure the FOH team represents the Pique brand by providing top-tier service with energy and enthusiasm., • Serve as the main point of contact for the team, addressing business-related queries or directing staff to the appropriate department or person., • Accurately record all staff sick days and annual leave in line with Head of Operations, • Recruit, train, and motivate staff to deliver enthusiastic and exceptional customer experiences., • Ensure staff rotas align with contracted hours while adapting to fluctuating business levels to maintain reasonable labor costs Operational • Maintain operational consistency, including opening/closing procedures, customer service, check-backs, and ensuring the café remains clean and presentable through in-service checks., • Handle customer complaints, ensuring that any issue is escalated to the management team (GM, Assistant Manager, or Supervisors) this includes replying to reviews (Just GM), • Oversee daily completion of checklists in accordance with health and safety protocols, updating procedures as necessary based on business or service changes., • Keep the Maintenance record and pest control record updated and in use (along with the head chef), • Increase café revenue, reported every 3 months through sales efforts and successful events and general running of the cafe - this is not a streamline increase and should be reported as such with relevant data, • Ensure the Pique brand remains highly visible through consistent, high-quality service, active community involvement, and strong team performance as well as social media representation on any relevant platforms Event Coordination • Manage customer enquiry regarding café events and private bookings and cafe catering pre orders, • Help organize staffing, and handovers for relevant events, • Gather and analyse feedback post-event to improve offerings and ensure customer satisfaction.
Please note this a part time flexible role, requiring evening and full weekend availability. Range of roles including ; Bartender / Team member, Floor staff, Box Office & Barback • Fast paced and exiting work environment., • Opportunity for progression within the company., • Friendly and Sociable work environment., • Must be able to start immediately., • Must have minimum 1 year bartending experience., • Must be willing to work occasional early nights/late mornings., • Must be willing to work weekends and bank holidays. Part-time/Full-time hours: 8-40 per week Job Types: Part-time, Permanent Pay: £12.21-£13.25 per hour Benefits: Discounted or free food Employee discount Employee mentoring programme Referral programme Experience: Bartending: 1 year (required) Work Location: In person