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Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. We have teams in Europe and North America and work in partnership with the game industry’s top creators. About the Role: We’re looking for a Developer Support Technician to join our team as we build out a new team to support a new product offering. This is a critical role responsible for the day-to-day operations in our Mission Control Centre (MCC), the nerve centre for our Live Operations function. You will join a new team executing our 24/7/365 Monitoring and Incident Management processes and keeping our customer’s games operating flawlessly. We have recently taken responsibility for Unity’s Multiplay game server hosting solution. Initially, you’ll be focused on supporting the migration of existing customers and ensuring their technical solution is performing flawlessly. This is a Remote role based in South Wales. Please note we have an office in Cardiff City Centre so you will need to be flexible to come in from time to time. The role will consist of 4 x 10 hour night shifts with 3 days off per week including some weekend working, Salary: £30,000 - £35,000 + (£3,750 shift allowance) dependant on experience and skills. What You’ll Do: Operations: Daily operations of the MCC, including monitoring live services, managing incident response, and ensuring optimal performance across all platforms. Technical Support: Be responsible for customer requests and tickets within committed SLA response times, whilst delivering outstanding customer experience with clear and effective interpersonal communication. Develop Processes: Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime and impact on the player experience. Diagnose and troubleshoot issues: Utilise monitoring tools to identify root causes efficiently, perform basic debugging to restore backend services quickly during incidents. Player Operations: Operating our customer’s games on their behalf. This could include chat moderation, restoring in-game items, appeals against player suspensions, player support and more. What We Value: Customer First Approach: You will have experience in a customer facing role and put customer experience first in all interactions. Problem-Solving: The ability to think clearly and make decisive actions in high-stress situations, with a strong analytical mindset. Proactive Mindset: A commitment to proactive monitoring and resolution of issues before they become more serious. Technical Proficiency: Demonstrated capability in essential technical tasks, including (but not limited to) connecting to and diagnosing server faults, performing basic network debugging, and familiarity with scripting for automation and troubleshooting. You May Also Have: Experience in video game live operations, with backend systems and game server management. Experience working in a NOC or technical support environment, with an understanding of incident response protocols and service level agreements (SLAs) Familiarity with data and analytics platforms used for reporting on operational performance. Familiarity with help desk/ticketing software (e.g., Zendesk, Pylon, Jira). Experience writing technical documentation and runbooks. What We Can Offer: Remote Working: This role can be based fully from home and we will provide all equipment you need. Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including: Private Pension via Salary Sacrifice Optional Private Medical, Dental, and Vision Coverage Enhanced Annual Leave Annual Research Credit: We always encourage personal growth, so we provide all of our team members with an annual credit to further enhance your skills! Professional Development: We offer biannual reviews, as well as opportunities to collaborate across disciplines, internal tech talks, and the chance to learn from specialists with backgrounds from across the games and software development industries. Family Friendly: We understand the importance of family, which is why we offer 6 weeks full of Maternity, Paternity, and Adoption Leave to support you during this exciting time! A Friendly Note from the Recruitment Team: Let us do the work for you: Even if your profile isn't an exact match for all of the qualifications listed above, we still want you to apply. Our team members come from a variety of different industries, not all of which are immediately relevant to game or software development, and we welcome all candidates of similarly varied backgrounds, communities, and identities. Rocket Science is an equal opportunity employer and is committed to providing a worry-free workplace void of discrimination or harassment. Rocket Scientists are expected to foster and champion an environment in which everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Rocket Science does not accept unsolicited résumés from recruiters, employment agencies, or staffing firms. #li-remote

Royal Botanics Garden Edinburgh Light Trails Box Office Manager Job Description: About Ticketek Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences), our Venues which we own, operate and programme (TEG Venues), and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners About the ROLE We are looking for an experienced Box Office Manager to join us for the upcoming Christmas Light Trail Festival at the historic Royal Botanical Gardens Edinburgh. This is a contractor position, so applicants will need to be either self-employed or operating through a limited company. The box office will be open for Christmas (22 November – 4th January). Pay: £18 per hour. Requirements: Your responsibilities would include: • Leading the day-to-day box office operations during trails including pre event set up, box office operation and closing., • Overseeing the sales of tickets on the day of events, • Overseeing customer inquiries with a proactive “can-do” approach to problem solving, • Team Liaison & Support; acting as the first point for ticketing between venue, ticketing and operations staff, • Box Office Setup; ensuring the office terminals and pinpads are set up and tested and support the Box Office staff, • Pre-Event Checks; conducting pre-event walk throughs to confirm systems and access points are functioning correctly, • Issue Resolutions; responding to and resolving customer and operational issues, including overseeing ticket refunds and escalations as required, • End-Of-Night Reporting; completing and submitting nightly reconciliation reports, • Hardware Management; maintaining inventory of technology including scanners and printers and communicating any issues, • Technical Troubleshooting; providing first-line support for technical issues, • Scanner Setup & Testing; setting up, testing and maintaining handheld scanners to ensure smooth event day ingress operations About You We’re looking for someone with: · Previous ticketing and event experience in a supervisor / managerial role · Box Office experience · Good customer service experience Other key considerations for this role Due to the nature of this role, it will involve evening and weekend work. Training will be provided. Please apply by sending your CVs to: hr@tegeurope.com

Fawkes and Reece have an opportunity for a Permanent Site Manager in Edinburgh-working for a well-established, main contractor in the UK. Our client specialises in key construction projects including new build and refurbishments of hotel and leisure, commercial, industrial, health and education. \n\nAs a Site Manager you will support the Project Manager overseeing site coverage including all activities of the site team, labour and sub-contractors to achieve successful completion in line with the set time frame and Company and Customer expectations, you will be required to provide a full handover each more to day site manager. \n\nAs Site Manager Your main focus will be to develop and maintain good working relationships with customers and other third parties in the best interests of the business during your night shifts. \n Reporting to the Contracts Director, and supporting the Project Manager you be responsible for the coordination of all project disciplines in conjunction with the Site Manager, managing the design and ultimately delivering a high-quality job on programme.\n\nWe are looking for a standalone Site Manager who has worked as a Site Manager with an RC Frame background on projects in the region of £20 million\n\nMain Responsibilities:\n Provide a strategic link between the design department, commercial team and site;\n Produce accurate, consistent and professional records, reports and general information;\n Act as the main interface with the client and government officials;\n Ensure all processes are being adhered to on a project by project basis;\n Survey sites to mitigate problems and check viability of design;\n Ensure the product meets customer expectation in relation to build and finish;\n Manage and coordinate sub-contract and direct labour workforce;\n Provide labour costing for various projects to determine feasibility and profitability;\n Customer relationship management to ensure customer satisfaction;\n Supervise and coach staff as and when development is required; \n Produce reports on job progress and remedials.\n Any other duties as required by management.\n\nEducation / Experience:\n A Degree / HND in a construction related discipline would be desirable however not essential;\n Previous Site Manager experience of running £20M+ projects working for a main contractor;\n Commercially aware with extensive knowledge of all disciplines involved in the construction process including design coordination, quantity surveying and procurement;\n A planned and proven career path in a Construction Management;\n Proven ability of working on several projects simultaneously;\n In-depth knowledge of Health & Safety and other regulatory matters;\n Excellent analytical and decision making skills;\n Excellent written and oral presentation skills;\n IT literate with a sound knowledge of Microsoft Office packages;\n Flexibility with regards to site location within the UK & Ireland.\n Candidates should have the appropriate work permit or the right to work in the UK\n SMSTS\n\nBenefits:\n Competitive salary \n Salary £45k - £50k per annum (dependent on experience)\n Permanent\n Starting ASAP \n * Location - Edinburgh

Required applicants with current right to work in the UK.ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more).Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies).Hotel discounts for your Friends and Family.Internati

Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay. You will receive a warm welcome int

Our hotel The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train. Your key responsibilities Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests. As a valued part of the Forte family, you will: Work alongside the Night Manager and be responsible for the other Night Team Members Help to ensure the seamless running of the overnight Front Office Be the first point of contact for our guests during the night shift with the highest level of customer service Be responsible for creating a memorable and personalised experience for all our guests from arrival to departure Complete the night audit procedures, ensuring accuracy of reports for handover Deliver a discreet service that exceeds the exceptional standards set by The Balmoral, a Rocco Forte Hotel Proven experience in a front office supervisory role, preferably in a luxury hotel environment, is preferable, but not essential...

Come and join us in Edinburgh - We care, the way you care Randolph Hill Nursing Homes Group are searching for an outstanding Staff Nurse to join us at our Ashley Court Nursing Home in Morningside, Edinburgh. This is a permanent post and will be working on night shift. Our home has been one of the top performing homes in Edinburgh for a long time with a stable staff and management team and consistently strong inspection grades. We offer an exceptional environment in which to develop and grow your nursing career. Company Benefits; • Excellent rate of pay - £23.53 - £25.22 per hour - we are an accredited Living Wage employer, • Optional overtime paid at time + 33% (£31.29 - £33.54 per hour), • Joining bonus of £1500 for nurses, • Permanent full or part time or staff bank opportunities available, • Enhanced sick pay covering up to 28 weeks, • Fully funded stakeholder pension scheme, • Up to 33 days annual leave entitlement, • Long service holidays and awards, • Free parking on site, • Blue Light Card available, • Rolling programme of mandatory training, • Structured career development opportunities to up to Charge Nurse and potentially on to management level, • Friendly, stable and supportive management and head office team

Come and join us in Edinburgh - We care, the way you care Randolph Hill Nursing Homes Group are searching for an outstanding Staff Nurse to join us at our Ashley Court Nursing Home in Morningside, Edinburgh. This is a permanent post and will be working on night shift. Our home has been one of the top performing homes in Edinburgh for a long time with a stable staff and management team and consistently strong inspection grades. We offer an exceptional environment in which to develop and grow your nursing career. Company Benefits; · Excellent rate of pay - £23.55 - £25.22 per hour - we are an accredited Living Wage employer · Optional overtime paid at time + 33% (£31.32 - £33.54 per hour) · Joining bonus of £1500 for nurses · Permanent full or part time or staff bank opportunities available · Enhanced sick pay covering up to 28 weeks · Fully funded stakeholder pension scheme · Up to 33 days annual leave entitlement · Long service holidays and awards · Free parking on site · Staff retail and leisure discounts through our benefits hub · Rolling programme of mandatory training · Structured career development opportunities to up to Charge Nurse and potentially on to management level · Friendly, stable and supportive management and head office team · "Recommend a Friend" scheme - £1000 for Nurses ...

An Edinburgh-based Consultancy are looking for an ambitious IT Graduate to join their Support team as a Graduate Database Support Consultant - great opportunity to kickstart your career within a specialist area of IT. We've worked with this business for several years now and have helped a number of people join, so we've heard great things first-hand about what it's like to work there. The organisation specialises in Database Administration and are market leaders within their sector. They're now looking for an ambitious IT Graduate that's keen to learn and grow within the support team. This isn't one of those graduate roles where you're expected to know everything from day one. In fact, they're specifically looking for someone with an IT-related degree and the right attitude, as they'll provide all the technical training you'll need. Whether you've graduated recently or within the year or so, they're much more interested in someone that's eager to learn, has strong communications skills and enjoys solving problems. Career progression is a huge focus within the business. They only ever recruit graduates and promote internally, meaning you'd have a genuine career path from day one. It's not uncommon for people to progress into new roles within a couple of years here, and they even pay for Oracle and Microsoft certifications, e-learning platforms and provide windows of opportunity to self-study during quieter periods on shift. Day-to-day you'll be working as part of their Service Desk team, supporting customers using Oracle and Microsoft SQL Server databases. Initially you'll shadow experienced colleagues before gradually taking ownership of your own tickets, with senior engineers always on hand to help whenever needed. You'll ideally have most of the following; IT-related University Degree Excellent communication skills A genuine willingness and desire to learn Exposure to relational databases (Oracle or SQL Server) would be advantageous Previous customer-facing experience would be beneficial, particularly within an IT environment One thing worth highlighting is the shift pattern. You'll work three 13-hour shifts per week (39 hours), with the majority of your rota consisting of night shifts once you're fully trained. It's important you're comfortable with this style of working, as it's a key part of the role. The office is based just outside Edinburgh city centre and this role is fully onsite, as you'll be learning alongside the wider team. They also have onsite parking available and have recently invested heavily in creating a modern, collaborative working environment. In return they're able to offer a salary of £27,000 alongside a good benefits package (private healthcare and pension), as well as a genuine opportunity to develop your technical skillset, gain industry-recognised certifications and build a long-term career within a specialist area of IT. If you're interested in finding out more, please apply or drop Douglas Paget at Cathcart Technology a message for an informal chat. Cathcart Technology is acting as an Employment Agency in relation to this vacancy

Overview: We are looking for a Senior Guest Services Manager to delight our guests with amazing service all day, every day. As a Senior Guest Services Manager, you are responsible for managing operations of all Front Office and Food and Beverage outlets to deliver an excellent Guest and Member experience. Youll maximise financial returns, drive the development of your team, create and maintain a memorable guest experience, execute brand and/or company standards, and build awareness of the hotel in the local community. You will need to be able to communicate effectively and lead the team, be willing to get stuck in and present a professional and friendly face for the hotel. In addition, you will set high standards of performance, inspire staff to produce results and hold them accountable, thoroughly analyse complex information to make effective decisions and demonstrate sound commercial awareness. The Senior Guest Services Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage all Front Office and Food and Beverage Outlet operations to consistently meet high standards as defined by the Heeton standards. Maintain exceptional levels of customer service Ensure compliance with brand standards Ensure compliance with Food Safety standards. Recruit, manage, train and develop the Front Office teams Monitor the appearance, standards, and performance of the Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet business demands Multi-skilled youll need to be able to turn your hand to a variety of different duties and tasks throughout multiple areas of the hotel Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll Set departmental targets and objectives, work schedules, budgets, and policies and procedures Manage staff performance issues in compliance with company policies and procedures Comply with hotel security, fire regulations and all health and safety legislation Abide by policies & procedures and ensure they are implemented within your departments, and your team abide by them too. Support and deliver company policies. Demonstrate a working knowledge of all hotel safety and security procedures as required, maintaining a secure and safe environment for associates as well as guests. This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs. What we are looking for: Previous management experience within a 4-star property. Previous experience of using a PMS system You are a true peoples person, with passion to delight our guests with amazing service You will have the ability to remain calm during difficult situations, in a very busy environment, whilst managing multiple priorities You have a good working knowledge of food and beverages, and licencing regulation You are a great leader and strive to develop and motivate the team High level of commercial awareness and sales capabilities Experience in managing and developing people Previous experience in managing a department and Profit and Loss account Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Previous management experience in Front Office. Possess strong commercial acumen with experience in increasing profitability Flexibility - night, weekend, and holiday shifts are all part of the job, as is having a flexible approach to the hours you work and a responsible attitude towards your own personal timekeeping and attendance What do we offer: We strive to create a workplace that is just as rewarding as the experience we provide for our guests. Thats why we offer a competitive salary and benefits package, including: Annual bonus for all Team Members Exclusive access to the employee recognition & reward scheme - Heeton Rewards Fantastic career potential with one of the UK's fastest-growing hotel operators Employee staff rates across our properties Retention bonus on completion of 3- and 6-month service Service-based annual leave (increase up to a maximum of 5 extra days) Heeton Concept Aparthotel Edinburgh Queen Street Heeton UK is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. TPBN1_UKCT