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Head of Enterprise MI, Planning & Insights Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development. Summary of the role: As the Head of Enterprise MI, Planning & Insights you will be responsible for the creation and embedding of the overall Diligenta standards that will be utilised across all accounts, this will require processes, good governance and client interaction at pan account level to embed; the go forward ‘One Diligenta’ model. Working with Senior stakeholders (EMT, OLT and Client Partners) across all client accounts. The objective is to deliver a consistent, best-in-class operating model across Diligenta and the approach it applies to its clients. This will streamline MI, planning and insights and deliver operational efficiencies, increase accuracy and improve productivity. This new blueprint will be transferable to any new customers and client books of business in a timely manner. Benefits: • 33 days including Bank Holidays, • Eligibility for an annual discretionary bonus scheme, • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services), • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods., • Cycle to Work Scheme & Interest-free Season Ticket loans., • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing., • A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave, • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: • Strategy: Develop the consolidated strategic Planning, Reporting & Insights agenda, the roadmap and manage performance against this for all Operations., • Influence: Stakeholder management and key influence with EMT, Account Directors, Operational Heads., • Director relationship meetings set up and Directors kept up to date with priorities and deliverables., • Has complete accountability for the results and performance of entire utility., • Develop a comprehensive MI strategy aligned with the organization’s strategic objectives, focusing on providing actionable insights to drive decision-making., • Establish an effective MI, Planning and Insights Governance and Control mechanism to ensure data accuracy, consistency and security throughout the MI lifecycle., • Balance commercial and customer needs through appropriate and agreed decision making., • Ability to analyse data and “tell the story” In an appropriate and effective way to relevant audiences., • Build and lead a high performing MI Utility team, providing mentorship and professional development opportunities to ensure the team’s success., • Stay informed about industry best practices, emerging technologies, and regulatory requirements to continuously improve MI capabilities and stay ahead of the curve. What we’re looking for: • Proven experience of working within a similar Head of MI, Planning & Insights position ideally within an outsource provider environment., • Proven relevant experience in related work in a similar role within financial services / pensions / investments / insurance industry., • Experience of setting up, developing and leading remote functions across multiple locations., • Experience implementing and embedding a new and consistent working model into a business with a structured and streamlined approach., • Proven ability to analyse business issues through data and process analysis, identify root causes and implement appropriate solutions., • Robust data control and governance experience., • Effective stakeholder management including director and EMT level., • Proven relevant experience in database design, implementation and reporting delivery., • Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar., • Programming, statistical, robotic process automation, machine learning, speech analytics and artificial intelligence knowledge., • Extensive data modelling experience., • Experience of developing and managing service level agreements., • Experience of negotiating and influencing at senior level., • Proven experience of delivering presentations at director level., • Ability to lead tender and contract negotiations from start to finish., • Good knowledge of GDPR and associated regulations., • Third Party and supplier management experience., • Client, partnership and affinity management experience. If you need any help or adjustments during the recruitment process, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!

General Manager • Location: Musselburgh Racecourse, EH21 7RG, • Salary: up to 45,000 depending on experience plus 10% performance bonus, • Work hours/pattern: 40hours pw 5/7 to include weekends, • Free Parking, Free meals onsite Job Introduction Musselburgh Racecourse, in partnership with Heritage Portfolio, is delighted to be recruiting a General Manager to lead one of Scotland’s most exciting sporting and hospitality destinations. This is a standout opportunity for an inspiring leader to shape the vision, culture, and success of a truly unique venue. As the driving force behind both race day and non-race day experiences, you’ll bring people, performance, and purpose together — ensuring every event delivers unforgettable moments for our guests and partners. You’ll champion excellence across operations, nurture strong community and client relationships, and empower your team to reach new heights of service and innovation. If you’re a proven hospitality or venue leader with strong commercial acumen, exceptional people management skills, and a passion for creating best-in-class guest experiences, this is your opportunity to shape the future of one of Scotland’s most dynamic and prestigious event destinations. What You'll Do: • Oversee all operational functions including Food & Beverage, Events and Health & Safety., • Ensure the venue is consistently presented to the highest standards for all events, • Champion continuous improvement in service delivery, quality assurance, and guest experience., • Lead, inspire, and develop a high-performing on-site team, fostering a culture of accountability, collaboration, and excellence, • Oversee recruitment, training, and succession planning to build capability and resilience., • Promote employee engagement and wellbeing through inclusive leadership and recognition. What You Bring: Essential: • Proven experience in senior venue, hospitality, or events management roles., • Strong commercial acumen with full P&L responsibility., • Exceptional leadership and people management skills., • Excellent stakeholder engagement and communication abilities., • Experience in racecourse or large-scale event environments., • Understanding of event design, costing, and operational logistics., • Track record of delivering growth through strategic partnerships. What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families: • Unlimited access to an online platform offering mental health and wellbeing support., • Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement., • Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services., • The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card., • Money Insights and financial benefits via the Salary Finance Platform., • Save for your future by becoming a member of the Sodexo Retirement Plan, • A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo, • Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools., • Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit., • Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities., • Flexible and dynamic work environment, • Competitive compensation, • Full training and full protective uniform supplied. Ready to be part of something greater? Apply today!

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Welcome to Gallagher Benefit Services! Discover a world of opportunities at Gallagher Benefit Services (GBS), where our culture is defined by the real difference we make for our clients, members, and communities. Guided by The Gallagher Way, 25 principles that champion individuality, inclusion, and meaningful impact. At GBS, you’ll help shape brighter futures, support thriving communities, and grow your own potential. Your Opportunity At GBS, you’ll join a global team that’s always evolving where ideas are valued, and your ambition is celebrated. Our 12-month Gallagher Rise programme, sponsored by our UK Executive Leadership, is designed to help you thrive in the employee benefits industry. You’ll learn from our top talent, build various skills, and get the support to shape your own future. Gallagher Rise is your springboard for a meaningful and successful journey. We know everyone brings something unique, so if you’re passionate about making a positive impact, we encourage you to apply! The start date for this programme will be 2nd September 2026. What You’ll Gain • Structured Learning: Both in-person and virtual modules led by expert facilitators and subject matter experts., • Professional Development: Full support to achieve industry-recognised qualifications., • Executive Sponsorship: Backing from our GBS UK Executive Team, plus peer buddies., • Real-World Experience: Work on live client projects and develop practical skills., • Networking & Travel: Kick-off & Graduation event will be held in our HQ office in London with other opportunities to network in-between. How you'll make an impact As a Trainee Pensions Administrator, you’ll be a highly organised and detail-oriented individual administering a portfolio of occupational pension schemes, this could be a combination of Defined Benefit, Defined Contribution and Hybrid pensions, ensuring that all tasks and calculations are carried out accurately and promptly. The Rise programme will support the development of your understanding in the pension industry and how it supports members. You will be allocated cases to complete in the full pension lifecycle, working on both automated and manual calculations. You will draft correspondence and reports, as well as answering phone calls directly from our members to support our Client Executive team. You will also have the opportunity for: • Domestic or global travel, as required, • Increasing opportunities for client interaction and responsibility as your experience and capabilities evolve, • Participation in the Rise learning programme & support for industry qualifications About You Whilst qualifications are an important factor in launching your career, our focus is on hiring great people. If you’re driven to shape your future and make a meaningful impact, you’ll thrive here. We value: • Empathy: You take pride in your work and value the impact it makes for clients, members, and the people around you., • Self-awareness: A mindset geared toward learning and growth., • Professional Curiosity: You love learning and suggest new ideas or better ways of doing things., • Collaboration: A team-first attitude and appreciation for diverse perspectives., • Drive: Motivated to grow, embrace change, and shape your own career in a fast-moving industry. Skills and Qualities We Value • Confidence in building relationships across all levels., • Strong Microsoft Office skills (Excel, Word, PowerPoint)., • Eagerness to take on responsibility early and make an impact, • Analytical thinking and a logical approach to problem solving., • Organisational skills to manage priorities and meet deadlines., • Clear communication skills (whether by phone, email, or letter). The Application Process Stage 1: Online application Stage 2: Virtual interview Stage 3: Assessment Centre Stage 4: Offers made Start date for the Gallagher Rise Programme will be 2nd September 2026. You will be notified on your progress throughout the process. #Rise2026 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

The role involves providing expert guidance on AI and machine learning technologies to ensure online safety.