Sales and Service Advisor
15 days ago
Stretford
IntroductionWelcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing whats right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, youll find more than a job; youll find a culture built on trust, driven by collaboration, and sustained by the belief that were better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, youll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where youre encouraged to be yourself, supported to succeed, and inspired to keep learning. Thats what it means to live The Gallagher Way.OverviewWere expanding our team, and looking to hire customer-focused people to join our Stretford Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. Itll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.No previous insurance experience is required, all training is providedHow youll make an impactDuring your first few weeks, youll be in our training academy where well give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training.To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).In this role, you can expect to help people with a wide range of queries such as setting up insurance policies and capturing information, whilst guiding each customer through their individual needs.How you'll make an impactOn a day-to-day basis, youll:Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heartLook for all opportunities to upsell or cross-sell our range of products depending on the customers needsMake and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may haveLeave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and servicesBalance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile teamAbout YouAbout youOf course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.Ability to explain complex language in simple terms, either in writing and/or over the phoneAttention to detail because youll need to accurately review and assess documentationEmpathy and the ability to remain calm and composed when dealing with customersCustomer service skills to provide a positive experience for customers throughoutComputer literateGCSEs, or equivalent including English and MathsCompensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits youll get, depending on your job level these benefits may improve:Minimum of 25 days holiday, plus bank holidays, and the option to buy extra daysDefined contribution pension scheme, which Gallagher will also contribute toLife insurance, which will pay 4x your basic annual salary, which you can top-up to 10xIncome protection, well cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insuranceOther benefits include:Three fully paid volunteering days per yearEmployee Stock Purchase plan, offering company shares at a discountShare incentive plan, HMRC approved, tax effective, stock purchase planCritical illness coverDiscounted gym membership, with over 3,000 gyms nationallySeason ticket loanAccess to a discounted voucher portal to save money on your weekly shop or next big purchaseEmergency back-up family careAnd many moreWe value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Dont worry, were here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with . If youd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.TPBN1_UKTJ