Point jobs in HayesCreate job alerts

About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

Our training will help you kick-start a new career in Digital Marketing. We are recruiting for companies who are looking to employ our Digital Marketing Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into easy steps. Video Leacture Practical Projects Assignments Quizzes Guaranteed Job Placement At this point you will have fully completed our Digital Marketing Traineeship and be ready to start work. Through our range of partnerships throughout the UK with Digital Marketing organisations, we are able to place you into an entry level role within your local area. You will be working as either a Digital Marketing Trainee or Digital Marketing Associate. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £1495, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in Digital Marketing and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. 'Please note that this is a training course and fees apply’

Duties and Responsibilities: · Oversee daily office operations, ensuring a smooth workflow and efficient administrative processes. · Manage scheduling and coordination of staff, including sales, customer service, and technical support teams, to ensure optimal coverage and productivity. · Oversee inventory levels of e-bikes and related accessories, coordinating with suppliers to ensure timely restocking and availability of products. · Ensure high levels of customer satisfaction by managing customer inquiries, complaints, and feedback effectively. · Assist in budgeting, invoicing, and payroll processes, ensuring accurate financial records and timely payments. · Implement promotional campaigns, manage social media presence, and support events or exhibitions related to e-bikes. · Ensure that the company adheres to all relevant health, safety, and environmental regulations related to e-bike sales and operations. · Monitor product quality and customer feedback to identify areas for improvement and ensure that the company maintains high standards. · Prepare regular reports on sales performance, customer satisfaction, and operational efficiency for senior management review. · Organise training sessions for staff to enhance product knowledge, customer service skills, and compliance with company policies. · Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, suppliers, and stakeholders. · Address any operational issues or challenges that arise, implementing effective solutions to maintain productivity and service quality. ** Skills and Qualifications:** · Proven experience in an office management or administrative role. · Background in customer service, with a focus on resolving inquiries and complaints effectively. · Experience in supervising or leading a team. · Relevant Bachelor’s /Master’s degree. · Familiarity with inventory control processes and supplier management.

Company: ATW Safety Logistics Ltd, trading as AT Staffing Solutions Location: Surrey & Greater London Job Type: Full-time | Part-time | Flexible Pay: £15 – £22 per hour About the Role: AT Staffing Solutions is actively recruiting HGV Class 1 (C+E) and Class 2 (C) drivers for upcoming assignments across Surrey and London. Roles will include general haulage, trunking, multi-drop, and airside driving opportunities. We are building a strong driver network to support high-quality placements across the transport and logistics sector. Key Responsibilities: Drive HGV vehicles safely and professionally Complete deliveries and collections on schedule Perform daily walkaround checks and maintain accurate paperwork Comply with UK driving laws, tachograph rules, and WTD regulations Requirements: Valid UK HGV Class 1 or 2 Licence CPC Qualification Tachograph Card Minimum 6 months of commercial driving experience preferred Maximum 6 points on licence (no major endorsements)

Airfreight Operations Specialist – Join Our Specialist Team in Hounslow Salary: Up to £34,000 (DOE) + Pension & Perks | Full-Time | Monday to Friday Are you looking to take the next step in your airfreight career? We’re a growing, dynamic team specialising in Dangerous Goods airfreight, and we're seeking an experienced and motivated Operations Specialist to join us at our Hounslow office. Why Join Us? You’ll be part of a collaborative and skilled team, managing complex shipments across air, road, and sea. This is a great opportunity for someone who thrives in a fast-paced environment and is looking for long-term career growth in a specialist field. Key Responsibilities: Manage door-to-door airfreight shipments (import and export) Act as the main point of contact for customers and agents Book airfreight shipments and monitor tracking and updates Process customer and supplier invoices accurately and on time Assist with packing, documentation, warehousing, and local collections and deliveries as needed. Handle freight up to 30kg as required. What We're Looking For: Minimum 2 years’ experience in airfreight/logistics with a freight forwarder Dangerous Goods (DG/IATA) certification preferred Confident using MS Word, Excel, and Gmail Strong communication skills and attention to detail Able to work independently and as part of a team Full UK driving licence Must be able to commute to Hounslow What We Offer: Competitive salary up to £34,000 depending on experience Company pension scheme Ongoing training and development A supportive and experienced team environment If you're passionate about logistics and ready to take on a key role in a niche sector, we’d love to hear from you.

Duties and Responsibilities: · Plan and organize daily production schedules to meet the demands of various branches, ensuring timely preparation and delivery of curries and spices. · Manage and supervise kitchen staff's activities, guide, and train them. · Be a leader and single point of contact for management for the kitchen related affairs. · Prepare delicious, hygienic, and healthy food according to business principles of Restaurant. · Collaborate with management to develop and refine recipes for curries and spice blends that meet customer preferences and market trends. · Ensure that all kitchen equipment is properly maintained and in good working order, reporting any issues to management. · Maintain clear communication with management and other departments regarding production schedules, ingredient needs, and any operational challenges. · Carry out month-end food stock taking. · Conduct taste tests, preserve authentic flavours, source premium Indian spices, herbs, and ingredients. · Manage day-to-day ordering of food for a section in line with the UK purchasing guidelines. · Ensure food prepared is of highest possible standards. · Create and maintain a consistent flavour profile for all dishes, particularly focusing on the preparation of spices and sauces. · Make food according to standard recipes, portion yields and within agreed time limits and minimum wastage. · Prepare authentic South Indian dishes with precision and adherence to traditional recipes, nutritious, and meet established quality standards. · Address any conflicts or issues within the kitchen team promptly to maintain a positive and productive work environment. ** Skills/Qualifications/Experience:** - Team player with leadership skills - Strong understanding of food safety regulations - Relevant work experience of at least 1 year - Strong attention to detail, hygiene, and food safety practices.