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Full Time – 37.5 Hours Fixed Term Contract - 12 months with potential further extension We are currently looking to recruit a Social Value Coordinator to join Lovell’s South Wales & West region, to work from our Cardiff office. As our Social Value Coordinator, you will be responsible for helping maximise the social value investment as part of the Cardiff and Vale Partnership Programme social value strategy. Reporting to the Social Value Manager the candidate will assist the social value team and work with our wide range of delivery partners to ensure community benefits and broader social value commitments are developed. Acting as first point for residents and surrounding community, you will provide effective liaison between the community and the project team, from pre-start through to completion of project, ensuring information on social value activities is fed back into the Project Team and reported monthly to partners. To be successful in this role, we are looking for someone with previous experience within a similar role and working knowledge of Social Value monitoring frameworks. You will have strong analytical, data interpretation and management skills with excellent organisational and communication skills – verbal and written. You will be confident in the use of Word, Excel, Outlook and PowerPoint. You will have the ability to engage well with others and influence a range of key stakeholders with confidence in meeting and working with a diverse range of people from a variety of backgrounds. Benefits • Holidays - 26 days, • Life Assurance, • Pension, • Private medical insurance, • Ability to purchase additional holiday, • Access to discount portal, • Cycle to Work scheme and the Lovell Way to EV, • Digital GP, • Employee assistance programme We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

We are currently recruiting a Family Gateway Officer to join the Family Gateway / Early Help Team. The Role As a Family Gateway Officer, you will be part of a supportive and experienced team providing information, advice and assistance to families and professionals across Cardiff. You will act as a first point of contact, responding to enquiries and referrals via telephone, web chat and email, ensuring families receive the right support at the right time. The role involves working closely with Early Help services, partner agencies and Social Workers, identifying risk where appropriate and escalating concerns in line with safeguarding procedures. Location: Cardiff (Hybrid – 2 days per week in the office) Pay rate: £17.50 per hour (Umbrella) Contract: 3-month contract+ Start date: ASAP About You • Enthusiasm, motivation and a positive approach, • Resilience and the ability to work effectively under pressure, • A genuine passion for supporting children, young people and families, • A strong understanding of the needs of babies, children, young people and families, • Proven experience of building effective working relationships with a diverse range of individuals and professionals, • Excellent communication and interpersonal skills, with the ability to build rapport quickly, • The ability to provide clear, accurate information and advice

Our established and growing client in Cardiff is recruiting for an experienced Senior Project Manager join them on a permanent basis. You will lead the successful delivery of complex, multi-site IT and infrastructure projects across enterprise environments. This is a senior-level role requiring strong leadership, commercial awareness, and the ability to manage multiple stakeholders while delivering high-quality outcomes on time and within budget. You will play a key role in overseeing national-scale technology deployments, ensuring robust governance, effective risk management, and consistent delivery standards across all projects. Key Responsibilities: • Lead and deliver complex, multi-site IT and infrastructure projects, including structured cabling and technology rollouts, • Develop and manage project plans, budgets, risks, dependencies, and reporting, • Apply recognised project management methodologies (PRINCE2, Agile, ITIL), • Act as the primary point of contact for clients, suppliers, and internal teams, • Coordinate field engineers, subcontractors, and project resources, • Ensure compliance with health & safety, governance, and quality standards, • Maintain accurate project documentation and reporting, • Proven experience managing large-scale, multi-site IT or infrastructure projects, • Strong knowledge of project management frameworks (PRINCE2, Agile), • Experience delivering structured cabling and technology deployment projects, • Excellent organisational, communication, and stakeholder management skills, • Ability to manage budgets, risks, and priorities in a fast-paced environment, • Proficient in MS Project, Excel, and project management tools, • PRINCE2 or PMP certification (essential) Salary will be between up to 60K plus car allowance £5616 per annum dependant on experience. You will also receive a comprehensive benefits package including: • Private Medical Insurance delivered through BUPA., • Hybrid options (3 or 4 days in the office)., • Company pension scheme., • Group income protection., • 23 days holiday plus bank holidays., • Life cover (4 x basic salary)., • Free on-site parking., • Excellent reward & recognition scheme., • Genuine opportunities to grow and develop professionally within the business.

Facilities and Maintenance Technician Cardiff £27,000 to £32,000What You'll Do: You will play a key role in keeping a busy scientific site running safely and efficiently. This is a hands on position covering a broad mix of laboratory support, facilities upkeep and technical maintenance. Your days will include carrying out essential safety checks, supporting gas delivery systems, maintaining specialist lab equipment and assisting with general site improvements. You will be the main point of contact for technical issues on site and will work closely with the scientific teams to ensure everything is fully operational.What You'll Bring: • Experience working in a technical, facilities or engineering focused environment where safety and compliance are essential., • Confidence supporting laboratory or industrial gas systems including handling, connecting and monitoring cylinders., • Knowledge of electrical and mechanical systems with experience of pumps, motors or similar equipment., • Familiarity with carrying out routine compliance checks such as PAT testing, legionella monitoring or fire walk inspections., • A practical approach to problem solving with the ability to complete first line fault finding before escalation., • Willingness to get involved in a wide variety of tasks including basic facilities repairs and minor DIY where required., • Any experience with HVAC,would be highly advantageous but not essential as training can be provided., • Strong organisational skills with the ability to coordinate work, manage priorities and support multiple teams.Why You Should Apply:This is a brilliant opportunity to join a friendly and supportive environment where your work has a direct impact on day to day scientific operations. You will enjoy varied tasks, autonomy in your work and the chance to develop niche skills across specialist lab equipment. The site offers a collaborative culture, standard weekday hours with no shift work and a generous benefits package including annual leave increases, pension contributions and access to wellbeing and healthcare support.Ready to Apply?Contact Andy Jones to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role.Know someone great for the job? We offer a referral scheme-just get in touch!Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately you haven't been successful this time. Keep an eye on our site for new opportunities!

Service Desk Advisor (IT/MSP) Cardiff, Wales £25,000 - £27,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Service Desk Advisor or similar, coming from a background within IT Managed Services, having previous working experience in a Service Dek and/or First Line Support role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the industry, rich with over 20 years of history? Do you want to become a key member in a team of highly skilled sector specialists, joining a highly respected, powerhouse company, renowned within the hospitality/retail sector for their premium quality service and best-in-class workmanship in every project they undertake? On offer is the unmissable opportunity for the successful Service Desk Advisor or similar to join a leading MSP, recognised nationwide for their expertise, going from strength to strength within the IT Services Sector for over 20 years? Presenting itself is the opportunity to join a company offering not just impressive career progression opportunities, but also top-of-the-line training and technical development, alongside a whole host of further exciting company benefits. In this role, the successful Service Desk Advisor or similar will serve as the first point of contact for customers, providing technical guidance/first line support as and where possible, escalating calls to 2nd/3rd line when needed. In addition, where remote fixes are not possible, you will be responsible for identifying, ordering and monitoring parts required by Field Service Engineers for an onsite fix. On top of this, you will also be responsible for keeping accurate documentation of projects worked/issues fixed, liaising both interdepartmentally as well as with customers to ensure a smooth resolution. Finally, you will be responsible for keeping customers informed with timely updates of projects worked. The ideal Service Desk Advisor or similar will come from a background within IT Managed Services, having previous working experience in a Service Desk Advisor/1st Line Engineer role or a related position. In addition, you will have had prior experience in a customer facing role with the ability to build and maintain customer relationships. On top of this, you will be comfortable working in a structured service environment, with the ability to manage both workload and priorities. Finally, you will have strong organisational, analytical and communicational skills. The Role: • Primary point of contact for customers, • Problem escalation, • Background within IT Managed Services, • Previous working experience in a Service Desk Advisor role or a related position Reference: BBBH23672 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Project Services Manager (IT/MSP) Cardiff, Wales £30,000 - £40,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Project Services Manager or similar, coming from a background within IT Managed Services, having previous working experience in a Project Services Manager role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the IT/MSP industry, rich with over 20 years of history? Do you want to become a key member in a team of highly skilled sector specialists, joining a highly respected, powerhouse company, renowned within the hospitality/retail sector for their premium quality service and best-in-class workmanship in every project they undertake? On offer is the unmissable opportunity for the successful Project Services Manager or similar to join a leading MSP, recognised nationwide for their expertise, going from strength to strength within the IT Services Sector for over 20 years? Presenting itself is the opportunity to join a company offering not just impressive career progression opportunities, but also top-of-the-line training and technical development, alongside a whole host of further exciting company benefits. In this role, the successful Project Services Manager or similar will be responsible for planning and managing the resources for all aspects of project services work, alongside general Project Manager responsibilities, from initial conception through to completion. In addition, you will be responsible for project pricing as well as both resource and man management. On top of this, you will be responsible for client, stakeholder and interdepartmental teams' liaison to ensure projects are delivered on time, within budget and to the highest of standard. Finally, you will be responsible for keeping accurate and up to date documentation of projects worked. The ideal Project Services Manager or similar will have a background within the IT/MSP Industry or a related field. In addition, you will have had prior working experience within a Project Services Manager position or a related role. On top of this, you will have strong organisational, communicational and analytical skills. Finally, you will hold a full, valid UK drivers license. The Role: • Managing resources for complex, multi-site IT/Infrastructure projects, • Primary point of contact for both clients and suppliers, as well as interdepartmental teams, • Background within IT Managed Services, • Previous working experience in a Project Services Manager role or a related position Reference: BBBH23680 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Service Delivery Manager Cardiff £60000 The Opportunity An established and growing IT Managed Services provider is looking for an experienced Service Delivery Manager to join their Customer Success function. You'll take ownership of key customer accounts - ensuring service excellence, driving continuous improvement, and acting as the customer's champion internally. This is a senior, customer-facing role where relationship strength, ITIL expertise and commercial awareness are equally important. What You'll Be Doing * Acting as primary point of contact for strategic customer accounts * Managing contracts and SLAs, including performance reporting and reviews * Leading major incident processes and escalations * Engaging with senior stakeholders and executive-level contacts * Driving continual service improvement initiatives (automation, process enhancement, maturity uplift) * Managing third-party suppliers and ensuring contractual compliance * Overseeing onboarding and transition of new customers into steady state * Ensuring compliance with ISO27001, ISO20000, GDPR and governance standards * Producing governance reports and leading service review meetings * Coaching and mentoring less experienced SDMs What We're Looking For * Minimum 5 years' experience in IT Managed Services * Strong ITIL / ITSM expertise (certified preferred) * Experience managing SLAs and customer contracts * Demonstrable executive stakeholder engagement * Major incident leadership experience * Strong data-driven mindset and reporting capability * Supplier management experience * Continuous improvement mindset * Confident communicator able to influence at all levels Why Apply? * High-impact, customer-facing leadership role * Opportunity to shape service maturity and standards * Strategic involvement with key client accounts * Growing managed services environment * Clear route to senior leadership influence Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month). What you'll be doing: • Main point of contact for key customers, building trusted relationships and championing their needs., • Manage contracts and SLAs, reviewing performance and ensuring compliance., • Lead major incidents; coordinating technical teams and keeping customers informed., • Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans., • Manage third-party suppliers to maintain service quality., • Use data and analytics to identify trends and drive service improvements., • Lead and support continuous service improvement initiatives., • Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR., • Mentor and guide service delivery team members, helping to set high standards for customer service., • 5+ years' experience in IT Managed Services within the public or private sector., • Strong understanding of ITSM and ITIL best practices., • Proven experience in customer-facing leadership roles., • Analytical and data-driven approach to problem-solving and improvement., • Excellent communication skills and confidence working with senior stakeholders. Salary will be negotiable depending on experience. You will also receive a comprehensive benefits package including: • Private Medical Insurance delivered through BUPA., • Company pension scheme., • Group income protection., • 23 days holiday plus bank holidays., • Life cover (4 x basic salary)., • Free on-site parking., • Excellent reward & recognition scheme., • Genuine opportunities to grow and develop professionally within the business.

Project Services Coordinator (IT/MSP) Cardiff, Wales £25,000 - £27,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Project Services Coordinator or similar, coming from a background within IT Managed Services, having previous working experience in a Project Services Coordinator role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the IT/MSP industry, rich with over 20 years of history? Do you want to become a key member in a team of highly skilled sector specialists, joining a highly respected, powerhouse company, renowned within the hospitality/retail sector for their premium quality service and best-in-class workmanship in every project they undertake? On offer is the unmissable opportunity for the successful Project Services Coordinator or similar to join a leading MSP, recognised nationwide for their expertise, going from strength to strength within the IT Services Sector for over 20 years? Presenting itself is the opportunity to join a company offering not just impressive career progression opportunities, but also top-of-the-line training and technical development, alongside a whole host of further exciting company benefits. In this role, the successful Project Services Coordinator or similar will be responsible for assisting in the planning and management of resources for all aspects of project services work, from initial conception through to completion. In addition, you will be responsible for ensuring health and safety standards are met when working on site. On top of this, you will be responsible for Project Service Manager and interdepartmental teams' liaison to ensure projects are delivered on time, within budget and to the highest of standard. Finally, you will be responsible for keeping accurate and up to date documentation of projects worked. The ideal Project Services Manager or similar will have a background within the IT/MSP Industry or a related field. In addition, you will have had prior working experience within a Project Services Manager position or a related role. On top of this, you will have strong organisational, communicational and analytical skills. Finally, you will hold a full, valid UK driver's license. The Role: • Assisting them in the management of resources for complex, multi-site IT/Infrastructure projects, • Primary point of contact for sub-contractors, as well as interdepartmental teams, • Background within IT Managed Services, • Previous working experience in a Project Services Coordinator role or a related position Reference: BBBH23681 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Project Manager (IT/MSP) Cardiff, Wales £40,000 - £50,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Project Manager or similar, coming from a background within IT Managed Services, having previous working experience in a Project Manager role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the IT/MSP industry, rich with over 20 years of history? Do you want to become a key member in a team of highly skilled sector specialists, joining a highly respected, powerhouse company, renowned within the hospitality/retail sector for their premium quality service and best-in-class workmanship in every project they undertake? On offer is the unmissable opportunity for the successful Project Manager or similar to join a leading MSP, recognised nationwide for their expertise, going from strength to strength within the IT Services Sector for over 20 years? Presenting itself is the opportunity to join a company offering not just impressive career progression opportunities, but also top-of-the-line training and technical development, alongside a whole host of further exciting company benefits. In this role, the successful Project Manager or similar will be responsible for both leading and delivering complex, multi-site IT/Infrastructure projects across retail and enterprise environments. In addition, you will be seen as the primary point of contact for both clients and suppliers, as well as interdepartmental teams to ensure the smooth running of the projects. On top of this, you will be responsible for team coordination/man management - managing field engineers, subcontractors and logistics for project deployment. Finally, you will be responsible for both project planning and control, as well as compliance and quality, ensuring projects are delivered on time, within budget and to the highest of standards. The ideal Project Manager or similar will have a background within the IT/MSP Industry or a related field. In addition, you will also have prior working experience in leadership/team management. On top of this, you will have strong organisational, communicational and analytical skills. Finally, you will have previously held a position of a Project Manager or a related role within the IT sector/and MSP. The Role: • Leading and delivering complex, multi-site IT/Infrastructure projects, • Primary point of contact for both clients and suppliers, as well as interdepartmental teams, • Background within IT Managed Services, • Previous working experience in a Project Manager role or a related position Reference: BBBH23672 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Facilities Co-ordinator- South Wales (Home based with travel)- £35,000 per annum- Full-time | Permanent Are you an experienced Facilities/ Property Administrator with a passion for organisation, compliance, and stakeholder engagement? We're recruiting for a Facilities Co-ordinator to join a dynamic team managing a portfolio of commercial property in South Wales & South West England (Cardiff, Swansea, Bristol, Weston Super-mare) Working closely with the Regional Facilities Manager, you'll play a key role in ensuring the smooth day-to-day delivery of facilities management services, maintaining compliance, and building strong relationships with tenants and stakeholders. Key Responsibilities: Health & Safety & Compliance • Maintain H&S records, certifications and audits, • Support risk assessments (Fire, Water, General) and statutory compliance documentation, • Manage permits to work, RAMS and site inductions, • Maintain asset registers and support planned preventative maintenance, • Assist with disaster planning and emergency procedures, • Take and format meeting minutes, • Maintain stakeholder records and site systems, • Build open, transparent relationships with tenants and contractors, • Act as first point of contact for occupiers regarding building and service issues, • Coordinate contractor access and planned maintenance, • Support waste management initiatives and compliance, • Conduct daily inspections and record findings, • Monitor compliance against KPIs and Estate Handbook standards, • Escalate risks or breaches, including stopping works where necessary We're looking for someone who is proactive, organised and confident communicating at all levels. • 2-5 years' experience in an administrative role (facilities/property experience), • Strong Microsoft Office skills, • Excellent communication and interpersonal abilities, • Health & Safety certification (IOSH or NEBOSH), • Ability to manage multiple stakeholders and contractors, • Facilities Management accreditation (IWFM/WIFM) - Desirable, • Experience using CAFM or helpdesk systems, • Competitive salary of £35,000, • Diverse, home-based role with real responsibility, • Opportunity to build strong stakeholder relationships, • Work within a professional and structured environment with clear development opportunities

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.Job Title: Management Assessor / Trainer (Trainee or Qualified)Location: Home/Field based - Must be flexible with travel across WalesSalary: up to £31,000 + fantastic benefits packageType: Full Time, Permanent KM Recruitment are delighted to be partnering with a leading training organisation, who are seeking a Management Assessor to deliver Apprenticeships to learners across Wales.This is a fantastic opportunity for an experienced Assessor, or, an individual with strong Leadership and Management experience, who possesses a passion for training and development. Full training and development is provided for trainee candidates.Essential Criteria: • Must hold solid occupational experience within Leadership and Management., • Must have experience within Project Management, OR, hold a Project Management qualification, e.g. PRINCE2, APM or similar., • Ideally have experience of internal training, with a passion for learning and development., • Must be confident with Maths, English and IT skill, • Excellent communication skills (Welsh speaker desirable), • Full, clean driving licence and access to own vehicle., • Must be flexible with travel.Duties:, • Train, assess and deliver Apprenticeships in Leadership and Management and Project Management., • Support learners to achieve the Essential Skills in Literacy, Digital Literacy and Numeracy., • Lead informal discussions and exploration of latest trends and sharing experiences., • Manage a caseload of learners supporting them online and in person throughout their Apprenticeship, through to end-point assessment., • Plan and deliver effective training and assessment based on individual learner needs, • Organise and maintain documentation on learners' progress., • Support, advise and motivate learners., • Overcome barriers to learning and adapt delivery to meet learner’s needs., • Work to learner review and completion timescales.Please note:KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.

Contract type: Full Time (37.5 hours) – Fixed Term (28/02/2027) Location: Cardiff, Cardiff International Study Centre Salary: £30,000 per annum The post holder will be operationally managed by the Senior Data & Operations Coordinator. The post holder will work in a matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre. The post holder will report to the Deputy Director Student Experience and will line manage Data & Operations Coordinators and an Exams Officer for their specialist area in addition to carrying out administrative tasks. The post holder will work in a matrix structure and need to build strong working relationships within the Student Experience Team, Central Study Group teams and the university partner to ensure the smooth running of the Centre. ABOUT THE ROLE • Ownership of the Centre’s definitive datasets and student results, ensuring accuracy and currency., • Produce data driven reports for the Centre Director/other members of the team as requested., • Development and maintenance of the Centre’s annual ‘Calendar of Governance/Business’., • Act as secretary to relevant boards, meeting and committees, ensuring these are minuted., • Ensure Study Group policies and standard operating procedures are implemented., • Support management teams in preparation for quality assurance and enhancement activities., • Coordinate and motivate the Data and Operations team to contribute to ensuring the best possible student outcomes and student experience., • Liaise with other Senior Coordinators to ensure front desk/reception areas are covered during working hours and allocate workload in busy periods or during absence of the Student Experience Team., • In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience., • Complete risk assessments for the ISC including annual fire risk assessments, any maternity risk assessments., • Complete monthly health and safety checks, attend health and safety meetings, complete inductions for staff, ensure compliance with ISO 45001, • Fire safety – ensure rooms are in line with fire safety regulations, fire exit signs on doors, ensure fire marshals are on site, run fire drills twice per year., • Work with centre management to oversee implementation of standards and regulations., • Organise the release of assessment screens termly., • Organise and assist with invigilation of assessments., • Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation. Compliance • Act as Visa lead for the Centre and have a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre. Attend monthly visa lead meetings organised by the central team., • Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body., • Assist in organising and delivering student events such as induction, transition and enrichment activities., • Be responsible for ordering for the ISC (e.g. classroom and office resources)., • Assist in reviewing policies and updating local procedures, as required., • Undertake any part of the administrative tasks and cover for members of the Student Experience team as required., • Foster productive relationships with internal and external stakeholders., • Bachelor’s degree (or equivalent experience to demonstrate ability to work and think independently), • Administration or management training or qualification, • Higher level safeguarding training (desirable), • Line management of staff, • Supporting students in an educational context, • Working to develop, build and maintain the Student Experience Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.

Civil Engineer Amey are a leading provider of full life-cycle engineering, operations and decarbonisation solutions, for transport infrastructure and complex facilities. Working for us, you’ll be delivering sustainable infrastructure solutions that enhance life and protect our shared future. Our people are driven by a set of strong values, based on safety, insight and collaboration. The Opportunity We have a fantastic opportunity for a permanent Civil Engineer to join our Consulting Highways team. With an office space in Cardiff and hybrid working system we invite applications from across the region. The Cardiff Highways team has a healthy pipeline of high-profile and diverse project work on the South East Wales Technical and Professional Services Framework (SEWTAPS), South West and Mid Wales Regional Civil Engineering Services Framework (SWMWRCES), South Wales Trunk Road Agency (SWTRA) and North and Mid Wales Trunk Road Agency, all with exciting roles from Project Manager through to Design Manager all with exposure to local Clients within Wales. We strongly encourage the development towards a professional qualification with a recognised Institution and pride ourselves on mentoring our staff. To show our commitment to development of our staff we offer a comprehensive Chartership bonus. The role We are seeking an experienced and motivated Highways Engineer to support our Design and Development team. As a Civil Engineer, you will support the Senior Engineer and lead junior Engineers in the design and delivery of multiple highway projects ranging from junction improvements to new roads and bridges. Responsibilities include: • To work in a team, producing technically sound engineering solutions, complying with all relevant technical standards and client requirements, working unsupervised and supervising more junior members of staff undertaking similar tasks., • The preparation and checking of designs, calculations, drawings and documentation as part of the production of scheme deliverables that satisfy the overarching criteria of quality, cost and programme. Overseeing the actions of more junior members of staff undertaking similar tasks and taking responsibility for their actions., • Liaising with client and supplier representatives at peer level, attending progress meetings, responding to queries etc., • Managing a small, locally based single discipline technical team and taking responsibility for delivery of workload., • Contributing to the preparation of bids and the general work winning function., • Working on site, either on a visiting basis or in a full time but temporary role and including out of hours working. What you will bring to us: • A Degree/Masters qualification in a relevant discipline, • Relevant experience in highway engineering, particularly local roads and S278 layouts, • The ability to work in a commercial and customer focused way which achieves programme, meets performance targets and generates income, • Be confident to work under minimum supervision and competent to check the work of others and supervise less experienced or junior staff, • A good understanding of Manual for Streets, DMRB, other national standards, best practice guidance, local standards etc., • A good understanding of the CDM regulations and their relevance to highway design, • The ability to support the preparation of briefs for fee quotes for delivery of services when required, • Can deliver on time, within budget and to the quality required, • Keep up to date with industry best practice and where appropriate apply best practice within the team What we can offer you: At Amey, we recognise that our biggest asset is our people. That’s why when you join us, we offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers. Career Development – Our dedicated progression framework identifies your career pathway and progress within the organisation, and with dedicated mentoring and support on hand to ensure you hit your career milestones. We’re huge advocates for professional development and offer a recognition bonus for those achieving professional qualifications. Work-life Balance – Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you. Wellbeing – Health cash plan, 24 GP, support and assistance programmes, wellbeing ambassadors and Wellbeing Wednesday, dental vouchers EDI- At Amey we celebrate our people and all that they are. This is reflected in our Affinity Group networks, providing a community of support and connection, a safe space to share experiences, learn from one another and generate ideas – Women @ Amey, NeuroDiversity, Armed Forces, Multicultural Network, Pride, Diversability and Parents & Carers. Social Value – You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives. Plus a range of other great perks and benefits including: • Pension – Generous Pension scheme which we will contribute to, • Holidays - Minimum 24 days holiday + Bank Holidays, • Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership, • Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. Your Career at Amey Consulting At Amey Consulting, we value collective expertise, but also the spark one person can bring. As one of us, you can really be yourself, because your individuality is an asset. You’ll be stretched, but always supported. Well recognise your hard work and look after your well-being too. You’ll be empowered to play your part and achieve, encouraged to fulfil your own ambition as well as the shared one. Application Guidance Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. We are also committed to offering applicants with a disability an interview, if they meet the minimum requirements for the role. Please contact our recruitment team at to discuss any access needs, reasonable adjustments or additional application support that may be required at any point during the recruitment process.

Job Title: Technical Analyst Location: Cardiff Duration: 12 months Description: As a BOS Technical Analyst, your main responsibility will be to provide first line support and maintenance for all Business Energy systems. You’ll be responsible for managing each request received via the BOS Support mailbox, from the first point of contact until resolution. In addition, typical duties will include responding to a high demand of support requests, managing communication with second line support / third parties, address training issues, review support documentation and conduct scheduled audits. A significant part of this support role will include the development of MIS reports using tools such as Microsoft Access, SQL Server and Power BI. Your key accountabilities will include: • Design and development of ad hoc MIS reports from a variety of systems, • Responsible for the design, development and validation of ad hoc MIS reports and statistics, both for management and to assist the business carry out their daily tasks, • Building short term tactical solutions using Excel, Access, Power BI and SQL Server, • Manage ESBOS Support mailbox, • Responding to a high demand of support requests, • Ensure all agreed audits related to ESBOS Support tasks are carried out and kept up to date

Senior Engineer Amey are a leading provider of full life-cycle engineering, operations and decarbonisation solutions, for transport infrastructure and complex facilities. Working for us, you’ll be delivering sustainable infrastructure solutions that enhance life and protect our shared future. Our people are driven by a set of strong values, based on safety, insight and collaboration. The Opportunity We have a fantastic opportunity for a permanent Senior Engineer to join our Consulting Highways team. This is a hybrid position and with shared office space in Cardiff, we welcome applications from Senior Engineers across Wales. The Cardiff Highways team has a healthy pipeline of high-profile and diverse project work on the South East Wales Technical and Professional Services Framework (SEWTAPS), South West and Mid Wales Regional Civil Engineering Services Framework (SWMWRCES), South Wales Trunk Road Agency (SWTRA) and North and Mid Wales Trunk Road Agency, all with exciting roles from Project Manager through to Design Manager all with exposure to local Clients within Wales. The role Our Senior Engineers play an important part within the Highways and Designated Funds Design team and alongside our client, National Highways. As a Senior Engineer you will provide effective support and assistance to your Design Team Leader on a variety of highways drainage schemes whilst taking the lead on projects and mentoring junior designers. Responsibilities include: • Lead on the delivery of scheme design, as well as providing support to the Design Team Leader within the design team on various design duties including:, • Surveys/Inspections, • Feasibility and other technical reports, • Planning, programming and cost estimation, • Design production, • Production of design schedules, • Reviewing and amending design drawings, • Production of Specifications, • Supporting development of Graduate Engineers and Technicians, • Work to programme to deliver specified designs on time, • Drive effective health and safety practices within your team, • Liaise with the Client and our Community partners to ensure solutions that are developed are suitable for buildability and maintainability, • Prepare technical reports (e.g. Feasibility/Options Reports, Assessment Reports and other technical reports) What you will bring to us: • Developed experience and expertise within Highways/Civil engineering field, probably gained in an Assistant Engineer role or equivalent, • Comprehensive knowledge of design processes and procedures relevant to the civil engineering discipline, • An ability to produce or oversee the production of technically sound Highways engineering solutions, complying with all relevant technical standards and client requirements, • Experience in undertaking project related tasks associated with health, safety and welfare, e.g. Construction (Design and Management) Regulations, • Successful completion of the initial professional development leading to either Incorporated or Chartered status or an equivalent professional licence and to the level defined by their education, • A demonstrable commitment to their plan of actions and key dates leading to successful completion of either the professional review or end point assessment, resulting in the award of Incorporated or Chartered status or an equivalent professional licence, • Bachelors or Masters degree in an appropriate subject or demonstrable equivalent further learning, • IEng or CEng status is desirable, gained through the professional institution to which the individual is aligned What we can offer you: At Amey, we recognise that our biggest asset is our people. That’s why when you join us, we offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers. Career Development – Our dedicated progression framework identifies your career pathway and progress within the organisation, and with dedicated mentoring and support on hand to ensure you hit your career milestones. We’re huge advocates for professional development and offer a recognition bonus for those achieving professional qualifications. Work-life Balance – Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you. Wellbeing – Health cash plan, 24 GP, support and assistance programmes, wellbeing ambassadors and Wellbeing Wednesday, dental vouchers EDI- At Amey we celebrate our people and all that they are. This is reflected in our Affinity Group networks, providing a community of support and connection, a safe space to share experiences, learn from one another and generate ideas – Women @ Amey, NeuroDiversity, Armed Forces, Multicultural Network, Pride, Diversability and Parents & Carers. Social Value – You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives. Plus a range of other great perks and benefits including: • Pension – Generous Pension scheme which we will contribute to, • Holidays - Minimum 24 days holiday + Bank Holidays, • Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership, • Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. Your Career at Amey Consulting At Amey Consulting, we value collective expertise, but also the spark one person can bring. As one of us, you can really be yourself, because your individuality is an asset. You’ll be stretched, but always supported. Well recognise your hard work and look after your well-being too. You’ll be empowered to play your part and achieve, encouraged to fulfil your own ambition as well as the shared one. Application Guidance Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. We are also committed to offering applicants with a disability an interview, if they meet the minimum requirements for the role. Please contact our recruitment team at to discuss any access needs, reasonable adjustments or additional application support that may be required at any point during the recruitment process.

DeHavilland is the leading provider of political insight and intelligence, supplying public affairs professionals with the information and analysis they need to react to and influence government policy. Our clients include major players across financial services, tech and digital, manufacturing, healthcare, infrastructure, energy and government. We pride ourselves on our service, which is underpinned by powerful technology and brought to life by a team of talented people. It is fast-paced and fun, covering both the big drama of politics and the small details of the policies that really change lives. As a Policy Analyst you will be the main point of contact for a portfolio of clients with interests in Welsh politics and policy. From delivering live coverage of the Senedd to producing tailored analysis of devolved legislation and government announcements, you’ll play a crucial role in helping clients understand and respond to developments. This role is ideal for someone passionate about Welsh politics and keen to combine political expertise with client-facing and commercial responsibilities. The role can be based in Wales or London, though if based in London, monthly travel to Wales will be required. Key Responsibilities Political Intelligence & Monitoring • Deliver tailored political intelligence to clients through alerts, reports, and briefings, using our AI-supported content system., • Provide live coverage of Senedd proceedings, committee hearings, and government announcements., • Write clear and accurate summaries of debates, legislation, and consultations relevant to your clients., • Contribute to long and short form content for the Senedd 2026 elections through analysis, briefings and candidate biographies. Scottish Policy Expertise & Research • Develop and maintain strong expertise in Welsh politics and devolved policy areas., • Monitor the political and policy developments most relevant to your clients’ interests., • Produce insightful briefings and research on Welsh Government priorities, legislation, and party positions., • Attend relevant events (online and in-person) to expand knowledge and sector understanding. Client Engagement & Support • Serve as the first point of contact for your portfolio of clients, providing excellent service and proactive communication., • Build strong client relationships through regular calls, updates, and meetings., • Support renewals and trial conversions alongside Account Managers, contributing to commercial success. Collaboration & Delivery • Work closely with the Head of Wales to ensure consistency and quality of service across the policy team., • Contribute to training and supporting colleagues, particularly on Welsh politics., • Maintain up-to-date PeoplePoint profiles to ensure accurate client intelligence., • Provide additional research support as part of client research hours or bespoke projects. Your Experience & Knowledge • At least 1 year’s experience in a political, public affairs, or policy role (Wales, UK, or EU)., • Strong knowledge of Welsh politics, Parliament, and government., • Excellent writing and analytical skills, with the ability to summarise complex issues clearly., • Confident and professional manner, with proven client-facing or stakeholder engagement experience., • Strong organisational skills and the ability to manage competing priorities. Desirable: • Direct experience working in or with the Senedd, Welsh Government, or devolved policy environment., • Familiarity with both devolved and UK-wide political institutions., • Prior experience producing monitoring, briefings, or political intelligence for clients., • Competency in Welsh language desirable but not essential. Why Join Us? • Be at the heart of Welsh political monitoring and intelligence at a critical moment for politics., • Build expertise in devolved policy while developing client-facing and commercial skills., • Gain exposure to high-profile political debates, legislation, and decision-makers in the Senedd and beyond., • Work in a collaborative, supportive environment with real opportunities to progress., • Help leading organisations anticipate and respond to political developments in Wales.

Please note: This role is under Pullman Rail which is a subsidiary or Transport for Wales Permanent Opportunity Equal Opportunities At Pullman Rail we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective, so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. Who we are At Pullman Rail (part of the Transport for Wales family), we’re on a mission to be the engineering and overhaul partner of choice to the UK transport network. From our purpose-built facility in Cardiff, we provide comprehensive services including vehicle overhauls, heavy maintenance, component repairs and system upgrades to a large proportion of the UK rail fleet. Safety, quality and continuous improvement are at the heart of everything we do. Our skilled engineers, technicians and support teams play a vital role in supporting the reliability and performance of the UK rail network — and we are proud to contribute to the industrial strength of South Wales. We are an open and inclusive place to work, where everyone is welcome and supported to reach their full potential. Role responsibilities We are seeking a Head of Compliance – Facilities Management & HSE to provide strategic leadership and operational oversight across all Health, Safety, Environment (HSE) and Facilities Management activities for Pullman Rail. Reporting directly to the Managing Director, this role is responsible for ensuring a safe, compliant, efficient and high-performing working environment across all operational areas and offices. The post holder will lead the Facilities Management and HSE teams, oversee statutory compliance, manage key contracts and budgets, and ensure alignment with wider Transport for Wales safety strategies and assurance frameworks. This is a senior leadership role with accountability for both hard and soft FM services, preventive and planned maintenance programmes, sustainability initiatives, and organisational health and safety governance. Responsibilities include but are not limited to: • Safety & Ethics – Lead the implementation of the Pullman Rail SHEQ strategy, ensuring compliance with legislative, regulatory and internal standards. Champion a strong safety culture and act as the competent person for statutory processes including L8 (Legionella)., • Strategic Leadership – Set and deliver the Health & Safety and Facilities Management strategy, aligning operational delivery with business objectives and long-term site requirements., • Facilities Management & Compliance – Oversee all hard and soft FM services, ensuring buildings, infrastructure and systems meet statutory, safety and operational standards. Implement and manage robust Planned and Preventative Maintenance (PPM) programmes to minimise reactive work and operational disruption., • Contract & Supplier Management – Lead procurement, negotiation and performance management of FM and HSE contracts. Act as principal point of contact for contractors and manage the Control of Contractors process., • Financial & Commercial Control – Plan and manage Facilities and HSE budgets, ensuring effective cost control, value for money and informed investment decisions supported by asset management data., • Risk & Assurance – Lead incident investigations, ensure timely CAPA close-out, manage compliance KPIs and maintain readiness for audits and ISO standards. Provide clear reporting and assurance to senior leadership and external stakeholders., • Sustainability & Continuous Improvement – Drive initiatives to improve energy efficiency, reduce carbon emissions and embed continuous improvement across facilities and compliance functions., • People & Culture – Lead, develop and support high-performing Facilities and HSE teams, fostering a culture of accountability, inclusion and continuous improvement. Who we’re looking for • A senior compliance professional with significant experience leading Health, Safety, Environment and Facilities Management functions, ideally within rail, engineering, manufacturing or other safety-critical environments., • Certified Facilities Manager (CFM) or equivalent professional facilities management qualification – essential., • Strong knowledge of health, safety, environmental and regulatory compliance frameworks (e.g. ISO standards, RISAS)., • Proven experience managing complex facilities contracts, procurement processes, budgets and supplier performance., • Demonstrated experience in risk management, incident investigation and driving CAPA to closure., • A strategic thinker with strong analytical, decision-making and change management capability., • An experienced leader with excellent stakeholder engagement and communication skills, able to operate effectively at senior level., • A resilient and adaptable professional who thrives in a dynamic, fast-paced operational environment. Welsh language skills would make a great addition to your application, but they are not essential for this role. Next steps Does this role sound like the opportunity you are looking for? Do you want to find out more? Please get in touch. This advert will close at midnight on the day of the application closing date stated above. We encourage early applications as we reserve the right to close this vacancy early if sufficient applications are received. Please note: You must hold the permanent right to work in the UK. We are not currently able to provide sponsorship.

About Wealthify Wealthify is an ambitious, multi-award-winning online investment company located in Cardiff, Wales. We’re here to inspire anyone to build their future wealth, and we do this by making investing easy, affordable, and accessible. We want to inspire as many people to invest as possible. We’re rapidly growing, and so we’re hiring talented people who are purpose driven and want to use and develop their skills to deliver an awesome experience to our customers. Our team is engaging, inquisitive, and inclusive, reflecting many different beliefs and backgrounds. We welcome people who can bring diversity to our team, and work towards a shared goal to deliver an exceptional investment experience. Your Role: As part of Wealthify’s award-winning Product Team, reporting to the Head of Product & Platform, you’ll play a key role in delivering the development of Wealthify’s core platform. Collaborating with Customer Service, Cash and Investment Operations, Investment Management and Software Engineering professionals, you’ll take ownership of delivering some of the most critical projects at Wealthify – new integrations, new microservices, automations and improvements to the investments service we offer customers. This role is an opportunity to grow a highly efficient high scale platform, innovating investment management for hundreds of thousands of Customers. Your responsibilities include: • Identifying opportunities to improve the service-led architecture of our core platform, improving scalability and resilience., • Owning and prioritising the platform product roadmap, developing and refining backlogs, and ensuring alignment with customer and business value., • Evaluating and managing all platform change requests and developing business cases for platform initiatives to support prioritisation decisions and demonstrate ROI., • Defining KPIs and success metrics for these roadmap items to measure impact and value delivery., • Acting as the key point of contact for platform stakeholders, managing stakeholder expectations and updates, and facilitating monthly roadmap review meetings with senior leadership teams., • Managing stakeholder relationships across the business and collaborating with teams in Customer Service, Investments and Operations to develop innovative automations to improve customer experience and reduce operational toil., • Creating technical specifications, as-is and to-be process maps, and UML diagrams to define solutions for complex platform challenges., • Breaking down large-scale platform changes into small, testable increments, balancing scope and trade-offs to maintain delivery momentum., • Incorporating AI tools into processes to improve efficiency, decision-making, and overall product outcomes., • Managing JIRA administration including epic & story creation, task breakdown, sprint planning, and backlog refinement, and JIRA timeline., • Leading 3 amigos, refinement, estimation and planning sessions to ensure the team has tasks to work on that are well-defined, estimated, and ready for development, aiming to refine 3 sprints ahead., • Organizing and facilitating quarterly in-person planning days with the squad to align on priorities and objectives., • Leveraging data to assess platform performance and identify areas for improvement. You’ll oversee a critical portfolio, supporting our Stocks and Shares (SIPP, GIA, ISA, JISA) and Cash products, focusing on integrations, automations and efficiency. This involves working together to develop elegant solutions to tough problems, having a vision for efficiency, and a plan to deliver. In a small but ambitious team, a passion for delivering simple solutions to complex problems is essential. Skills We’re Looking For: We value simplicity, communication, teamwork, trust, and confidence. To thrive in this role, you’ll need: • Proven experience in a similar platform development role as a product or platform owner or as a senior technical business analyst., • An organised and detail-oriented mindset, with experience of managing the delivery of complex workstreams and identifying and managing dependencies across multiple teams and systems., • Experience with microservices architecture, API design, and system-to-system integrations including API specifications and testing., • Experience creating technical specifications, as-is and to-be process maps, and UML diagrams., • Excellent written and oral communication skills with ability to document and explain complex requirements at varying levels of technical detail - from high-level business context for non-technical stakeholders to detailed technical specifications for development teams., • Proficiency with SQL and database design principles., • Experience managing user stories, epics, and tasks in an Agile/Scrum environment using JIRA., • Ability to break down complex technical requirements into detailed, testable increments., • Strong stakeholder management skills with experience presenting to senior leadership and ability to produce visual materials such as slide decks, diagrams and timelines for stakeholder meetings., • Experience developing business cases and defining KPIs to measure success., • Detailed understanding of how financial products and the systems that support them work., • Experience in regulated industries, ideally financial services., • Strong facilitation skills for refinement sessions, planning meetings, and workshops, • Experience with third-party integrations and vendor collaboration., • Proficiency with modern product tools (e.g., JIRA, Miro, Confluence, Visio). What Else We Value: • Enthusiasm for running workshops to solve problems, map process flows, or optimise processes., • Knowledge of investment operations processes including managing payment flows for deposits and withdrawals, maintaining ledgers, trading, settlement, asset custody, reconciliations and CASS compliance., • Ability to identify and leverage AI-driven tools to optimise workflows and enhance decision-making., • Understanding of lifecycle events for stocks and shares products (ISA, JISA, SIPP, GIA), • Analytical skills to identify improvement opportunities through data., • Experience using pseudo-code to support solution definition and refinement. What you’ll get from us: • Up to £70,000 per year, • 24 days holiday a year and an extra day holiday for each full year with us (up to 28 days), • Half day off on your birthday, • Flexible working in line with business needs, • Discretionary annual bonus based on company and individual performance We believe in the power of in-person collaboration, as well as the value of true hybrid working – you’ll be expected to organise high-value in person collaboration sessions from time to time to get the most from squads and teams. And we have plenty of perks too! • Private Medical Insurance, • Death in Service Cover (X3 your annual salary), • Income Protection Insurance, • Company Pension Plan, • Healthify - a team to support the health and wellbeing of all staff at Wealthify, • Ministry of Fun – providing plenty of social activities and events throughout the year, • Brand new offices in the picturesque Penarth Marina, • Free office gym, • Free parking nearby, • A collaboration space and games room, • We’re a responsible company and are constantly working to improve our culture, ethics, impact on the environment, and our contribution to charitable causes This is a fantastic opportunity for the right person to join a dynamic, fun, and friendly company. If this job sounds perfect for you and you’d like to apply, then please send your CV to .

Citrus Recruit are excited to be recruiting for a Project Assistant for a company in North Cardiff who provide Project Management services to public and private sector clients. They specialise in providing strategic advice and support to organisations, often focusing on areas such as project management, process improvement, and organisational development to help their clients achieve their goals. This is a fantastic opportunity for a recent graduate to join a small but growing company, with a clear progression route and opportunity to enhance your skills. We are looking for someone with excellent communication, organisation and time management skills, who can demonstrate the ability to communicate with a variety of different stakeholders Responsibilities & day to day duties As a Project Assistant, you will be responsible for: • Acting as a point of contact for clients and contractors, communicating via the phone and on emails, • Manage teams/ online meetings and working closely with internal and external stakeholders to ensure project delivery – set up these meeting including invitations, schedules and attendance., • Manage and communicate with separate parties to ensure actions and deliverables are on time, followed up and moved forward, • Time management of key projects, • Drafting update reports, both internally and for clients and reviewing, analysing reports and data, • Supporting your team and/or project manager in completion of their tasks., • Attending site visits to live projects when required. Skills & experience required. • Recently degree educated, • Excellent communication, organisation and time management skills, • Confidence to speak to law firms, investment companies, contractors and facility management companies. Benefits • Salary of £25,000, • 20 days + BH + Christmas shutdown (Increases with service), • Birthday off paid, • Hybrid working – 2 days per week in the office., • Flexible hours and an early Friday finish, • Free parking on site, • Clear progression plan, • Pension, • Regular social events, • Opportunity to receive formal training in accredited schemes Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic. While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

A well established civil and structural engineering consultancy in the Cardiff area has an immediate requirement for a structural engineer from a building structures background. We are looking for someone to join the business in a senior technical position with the view to progressing into senior management. On offer is unique financial benefits, the details of which will be disclosed to applicants. This company has an impressive staff retention rate which is testament to their investment in culture and work-life balance. The successful applicant will have the opportunity to work on a variety of challenging and unusual schemes, many of which are key local developments. These include: • WRU training facilities, • High end bespoke residential up to £4m, • Multi-storey accommodation, • Industrial, • Housing, • Heritage This person will be supported by a good-sized team of engineers and technicians so the following skill set is key for a successful candidate: • Outgoing personality and excellent communication skills, • Good people skills, someone who enjoys building and maintaining relationships, • Willingness to represent the business at industry events, • Commerically astute with a keen eye for detail, • Experience working on a variety of buildings and materials Other responsibilities include; • Managing client relationships as the point of contact, • Developing junior members of staff, • design team meetings, • Site visits, • Building and maintaining relationships with clients, contractors and architects Other benefits include; • Unique financial rewards, • Private healthcare including family, • Generous annual leave, • 37.5 flexible hours a week, • An extremely generous employer pension contribution

Service Delivery Manager 📍 Cardiff 💰 £60,000 Hybrid The Opportunity An established and growing IT Managed Services provider is looking for an experienced Service Delivery Manager to join their Customer Success function. You’ll take ownership of key customer accounts — ensuring service excellence, driving continuous improvement, and acting as the customer’s champion internally. This is a senior, customer-facing role where relationship strength, ITIL expertise and commercial awareness are equally important. What You’ll Be Doing • Acting as primary point of contact for strategic customer accounts, • Managing contracts and SLAs, including performance reporting and reviews, • Leading major incident processes and escalations, • Engaging with senior stakeholders and executive-level contacts, • Driving continual service improvement initiatives (automation, process enhancement, maturity uplift), • Managing third-party suppliers and ensuring contractual compliance, • Overseeing onboarding and transition of new customers into steady state, • Ensuring compliance with ISO27001, ISO20000, GDPR and governance standards, • Producing governance reports and leading service review meetings, • Coaching and mentoring less experienced SDMs What We’re Looking For • Minimum 5 years’ experience in IT Managed Services, • Strong ITIL / ITSM expertise (certified preferred), • Experience managing SLAs and customer contracts, • Demonstrable executive stakeholder engagement, • Major incident leadership experience, • Strong data-driven mindset and reporting capability, • Supplier management experience, • Continuous improvement mindset, • Confident communicator able to influence at all levels Why Apply? • High-impact, customer-facing leadership role, • Opportunity to shape service maturity and standards, • Strategic involvement with key client accounts, • Growing managed services environment, • Clear route to senior leadership influence Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you’re perfect for the role. Know someone great for the job? We offer a referral scheme—just get in touch! Note: We do our best to respond to every application, but due to volume, we can’t always guarantee it. If you haven’t heard back within 7 days, unfortunately, you haven’t been successful this time. Keep an eye on our site for new opportunities!

Company Description Recently rebranded, Pxa (pronounced Pik-sa) is an all-in-house marketing agency based in the heart of Cardiff. Founded over a decade ago by CEO Darshan Patel, Pxa brings personality and innovation to every pixel we produce. We are seeking an experienced Payroll Manager to oversee end-to-end payroll operations across a portfolio of complex clients and multi-company structures. This role is responsible for ensuring accurate and compliant payroll delivery, managing a small payroll team, and supporting continuous improvement across payroll processes. The ideal candidate is technically strong, confident in handling high-volume and varied client needs, and proactive in staying up-to-date with legislative changes. Salary: £33,000 - £35,000pa Role Description This is a full-time office based role for a Payroll Manager, based in Cardiff. The Payroll Manager will oversee and manage payroll processes, ensuring timely and accurate distribution of compensation to employees. Key responsibilities As a Payroll Manager, you will have responsibilities to our teams and employees, alongside the wider business and stakeholders. Payroll Processing & Compliance • Lead and deliver timely, accurate payroll processing for complex client portfolios, including multi-company and multi-frequency payrolls., • Manage all payroll-related statutory requirements including RTI submissions, statutory payments (SSP, SMP, SPP, SAP, etc.), pension contributions, and attachment of earnings orders., • Conduct monthly and annual reconciliations, ensuring compliance with year-end obligations such as P60s, P11Ds, and final submissions., • Oversee pension scheme administration including auto-enrolment, re-enrolment, opt-outs, and scheme uploads., • Maintain deep awareness of current payroll legislation, contributing to compliance improvements and risk reduction. Team Leadership & Development • Manage and mentor payroll processors/assistants, providing technical guidance, coaching, and performance oversight., • Oversee workload allocation and quality assurance across the payroll team., • Support onboarding and training plans to strengthen team capability and efficiency. Client Relationship Management • Act as a senior point of contact for key clients, ensuring exceptional service delivery and proactive communication., • Troubleshoot complex payroll queries and provide expert advice on payroll legislation and best practice., • Collaborate with finance, HR, and operational teams to ensure seamless cross-departmental processes. Process Improvement • Identify opportunities to streamline payroll processes, enhance accuracy, and improve client experience., • Support technology adoption, system upgrades, and digitisation of payroll workflows where relevant. You will need: • CIPP or IPPE Level 4/5 qualified (or equivalent), with active CIPP membership., • Understanding of HMRC processes (PAYE, VAT, CIS, etc.). o Statutory pay updates o Pension regulation changes o Handling year-end processes, pensions, and attachments of earnings o Managing and developing a payroll team • Strong working knowledge of payroll systems and Microsoft Excel. Desirable Skills & Knowledge • Understanding of ACAS employment law principles as they relate to payroll., • Hold (or be working towards) AAT certificates or other finance-related qualifications., • Experience working within a bureau, accountancy practice, or multi-client environment. Personal Attributes • Highly organised with exceptional attention to detail., • Strong problem-solving skills and the ability to manage multiple deadlines., • Excellent communication skills, with the confidence to advise clients and lead a team., • Proactive, collaborative, and committed to maintaining high standards of compliance and service. Why join us? It’s an exciting time to join the Pxa team while we’re growing and gaining new experiences. Alongside this, you can expect: • Competitive salary: £33,000 - £35,000pa, • Free on-site parking, • Personal development with funded courses, • Benenden Health Insurance, • Flexi working opportunities, • Friendly and relaxed culture Closing date: Friday 6th March 2026, midnight. Shortlisting w/c 9th March 2026. Note: This job description and person specification will be subject to review in the light of changing circumstances and is not intended to be rigid or inflexible but should be regarded as providing guidelines and accountabilities within which the individual works.

Employee Relations Advisor – 12 month Fixed Term Contract Cardiff – Hybrid (2-3 days a week in the office) Salary £34,000 - £38,500 + benefits CPS are working with a leading Cardiff based Financial Services organisation who are seeking an experienced Employee Relations Advisor to join its central People team. The purpose of the role is to provide pragmatic, commercially focused ER advice to managers across the business, with a focus on casework, policy interpretation, and process guidance. Acting as a key point of contact, you’ll manage a mix of ER cases while ensuring consistency, compliance, and a positive employee experience. Key Responsibilities • Advise on absence, performance, conduct, probation and flexible working cases, • Guide managers on policy application and employment legislation, • Manage ER casework end-to-end, escalating higher-risk matters when required, • Support organisational change activity and consultation processes, • Maintain accurate case records and documentation, • Contribute to policy development and continuous improvement initiatives, • Partner with HR colleagues to deliver a seamless people service Experience: • Proven experience within a similar Employee Relations or HR role, • CIPD qualified or working towards qualification, • Strong knowledge of UK employment law and best practice, • Clear communicator with the ability to influence and coach managers, • Highly organised, detail-focused, and comfortable handling confidential matters, • Experience within a regulated or professional services environment is advantageous. Contact David Southwood – CPS Group UK

We have an opportunity for an Estate Surveyor to join our Property department With a growing portfolio this position forms a key part of the Property team. You will be responsible for negotiating lease terms and rent reviews, ensuring lease obligations are fulfilled, and collaborating with Senior Management and Directors to align property decisions with wider business objectives. The Business The Property Department manages the retail properties occupied by the Peacocks, Bonmarche and Edinburgh Woollen Mill brands. In total the portfolio extends to over 700 properties located throughout the UK. Key Responsibilities: • Undertake the property management of a portfolio of shops, • Monitor lease key dates and undertake rent reviews and lease renewals in a timely manner, • Ensure any disputes between Landlords and Tenants are resolved promptly with the minimum disruption and cost to the business, • Liaise with other departments to resolve operational issues quickly and efficiently with the minimum disruption and cost to the business, • Ensure landlord lease obligations are met, particularly in relation to repairs., • To take responsibility for the management of non-operational premises, including vacant properties, void spaces and commercial and residential sub-tenants, • Challenging and monitoring service charge statements and demands, • Develop, manage & upkeep of the property database, • To provide the business with a point of reference for property matters., • Reporting to the Head of Estates and deputising when required. Ideal Candidate: • Will have a proven track record in a similar role, • Good negotiation skills, • Good knowledge of commercial leases, • Highly commercial with a strong desire to exceed expectations, • Open to change and able to quickly adapt within a fast-paced retail business, • Ability to manage a diverse portfolio of businesses, • Previous experience in a retail environment, • Enjoys a hands on role

DeHavilland is the leading provider of political insight and intelligence, supplying public affairs professionals with the information and analysis they need to react to and influence government policy. Our clients include major players across financial services, tech and digital, manufacturing, healthcare, infrastructure, energy and government. We pride ourselves on our service, which is underpinned by powerful technology and brought to life by a team of talented people. It is fast-paced and fun, covering both the big drama of politics and the small details of the policies that really change lives. As a Policy Analyst you will be the main point of contact for a portfolio of clients with interests in Welsh politics and policy. From delivering live coverage of the Senedd to producing tailored analysis of devolved legislation and government announcements, you’ll play a crucial role in helping clients understand and respond to developments. This role is ideal for someone passionate about Welsh politics and keen to combine political expertise with client-facing and commercial responsibilities. The role can be based in Wales or London, though if based in London, monthly travel to Wales will be required. Key Responsibilities Political Intelligence & Monitoring • Deliver tailored political intelligence to clients through alerts, reports, and briefings, using our AI-supported content system., • Provide live coverage of Senedd proceedings, committee hearings, and government announcements., • Write clear and accurate summaries of debates, legislation, and consultations relevant to your clients., • Contribute to long and short form content for the Senedd 2026 elections through analysis, briefings and candidate biographies. Scottish Policy Expertise & Research • Develop and maintain strong expertise in Welsh politics and devolved policy areas., • Monitor the political and policy developments most relevant to your clients’ interests., • Produce insightful briefings and research on Welsh Government priorities, legislation, and party positions., • Attend relevant events (online and in-person) to expand knowledge and sector understanding. Client Engagement & Support • Serve as the first point of contact for your portfolio of clients, providing excellent service and proactive communication., • Build strong client relationships through regular calls, updates, and meetings., • Support renewals and trial conversions alongside Account Managers, contributing to commercial success. Collaboration & Delivery • Work closely with the Head of Wales to ensure consistency and quality of service across the policy team., • Contribute to training and supporting colleagues, particularly on Welsh politics., • Maintain up-to-date PeoplePoint profiles to ensure accurate client intelligence., • Provide additional research support as part of client research hours or bespoke projects. Your Experience & Knowledge • At least 1 year’s experience in a political, public affairs, or policy role (Wales, UK, or EU)., • Strong knowledge of Welsh politics, Parliament, and government., • Excellent writing and analytical skills, with the ability to summarise complex issues clearly., • Confident and professional manner, with proven client-facing or stakeholder engagement experience., • Strong organisational skills and the ability to manage competing priorities. Desirable: • Direct experience working in or with the Senedd, Welsh Government, or devolved policy environment., • Familiarity with both devolved and UK-wide political institutions., • Prior experience producing monitoring, briefings, or political intelligence for clients., • Competency in Welsh language desirable but not essential. Why Join Us? • Be at the heart of Welsh political monitoring and intelligence at a critical moment for politics., • Build expertise in devolved policy while developing client-facing and commercial skills., • Gain exposure to high-profile political debates, legislation, and decision-makers in the Senedd and beyond., • Work in a collaborative, supportive environment with real opportunities to progress., • Help leading organisations anticipate and respond to political developments in Wales.

Store Manager - Cardiff, Wales Industry: Designer collectible pieces Location: St Davids Centre, Cardiff, CF10 2EF Job type: Full time, permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: · Contribute to a fast-growing European business that combines retail, art, and creative storytelling · Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences · Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: · Monthly appreciation gifts featuring our latest POP MART designs · A structured bonus scheme linked to company and individual performance · Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support · Training and development programmes that build both professional skills and creative thinking · Regular team events that bring our people together to share ideas and celebrate our work • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch The Role and Candidate We are searching for a Store Manager to lead and oversee operations at our new St Davids Centre store in Cardiff! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager. Responsibilities • Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision, • Develop and implement strategies to achieve sales targets and improve store performance, • Provide exceptional customer service and resolve any customer issues or complaints, • Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures, • Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level, • Oversee cashier point operations, including daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Lead recruitment efforts, evaluate potential candidate's performance, and train new team members, • Perform administrative tasks such as rota scheduling, payroll management, and sales reporting, • Ensure compliance with all company policies, procedures, and relevant regulations, • Be available to work flexible hours. Required Qualifications • Proven experience (4+ years) in retail management, preferably in a similar industry, • Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience), • Fluent in professional English, with excellent verbal and written communication skills, • Strong leadership skills with the ability to motivate and develop a high-performing team, • Proven ability to develop and implement strategies to achieve sales targets and improve store performance, • Excellent organizational and problem-solving skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling, payroll management, and reporting, • Team-oriented with the ability to foster a positive work environment, • Candidates with less experience can also apply for the Assistant Store Manager position Desirable but Not Essential • Multi-lingual language ability (Chinese Mandarin is an advantage but not essential), • Experience in the toy or collectibles industry, • Knowledge of visual merchandising techniques, • Familiarity with retail management software and point-of-sale systems If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

📢 Senior Design Manager – Major Projects | South Wales 💼 Salary: Highly competitive + comprehensive package (DOE) 📍 Location: Cardiff (regional major projects across South Wales) 🏗️ Sector: Construction | Major Projects | Tier 1 Contractor | Design & Build 🕵️ ♂️ For my client – a leading Tier 1 main contractor delivering some of the most complex and high-profile construction projects across the UK Are you a Senior Design Manager with experience delivering large-scale, complex construction projects? Do you want to play a key role on major schemes with a Tier 1 contractor that is deeply invested in the South Wales market? I’m working with a heavy-hitting Tier 1 contractor to recruit a Senior Design Manager to support the delivery of major projects across South Wales, with Cardiff as the preferred base location. This is a senior, influential role within the business, offering exposure to complex, multi-million-pound schemes and the opportunity to work alongside experienced project and commercial leaders in a highly professional, structured environment. 🏗️ The Role As Senior Design Manager, you will take overall responsibility for managing and coordinating the design process on major projects from pre-construction through to completion. You will lead design teams, manage consultant and supply chain interfaces, and ensure design solutions are fully coordinated, compliant, and aligned with programme, cost, and quality requirements. Key responsibilities include: • Leading and managing the design process on major construction projects, • Coordinating multidisciplinary design teams and external consultants, • Managing design risk, change control, and technical queries, • Ensuring design compliance with contractual, statutory, and client requirements, • Working closely with project, commercial, and construction teams, • Supporting pre-construction, tender, and bid activities as required, • Acting as a senior technical point of contact for clients and stakeholders ✅ Ideal Candidate Profile • Proven experience as a Senior Design Manager or Design Manager on major projects, • Background working for a Tier 1 or large Tier 2 main contractor, • Strong experience delivering large-scale design & build projects, • Excellent technical understanding across multiple disciplines, • Confident managing consultants, supply chain, and internal teams, • Strong communication and stakeholder management skills, • Ability to operate in a structured, high-governance environment 💰 What’s on Offer • Highly competitive salary and benefits package, • Cardiff-based role with long-term major projects in South Wales, • Opportunity to work on landmark, high-value schemes, • Clear career progression within a Tier 1 contractor environment, • Stability, scale, and strong regional commitment 📩 Interested? If you’re a Senior Design Manager looking to take on major projects with a Tier 1 contractor and be part of a long-term South Wales strategy, get in touch for a confidential discussion. Shortlisting is underway - early interest is encouraged.

About Us We are a global company with a strong footprint within the United Kingdom and South Africa Business Processing outsourcing market (BPO). Due to our business expanding there is a need to appoint a Head of Quality Assurance to support our business leaders. This role will be reporting to the MD of Operations. There will be a requirement for occasional travel to South Africa & India. Purpose of the Role We’re hiring for an exceptional Head of Quality Assurance to lead the QA strategy for our Financial Services Outsourcing division. This is a high‑impact role where you’ll shape how quality is defined, measured, and continuously improved across a complex, regulated service environment. You’ll be the creator and custodian of the Quality Management Framework (QMF) ensuring our outsourced services meet the highest standards of accuracy, compliance, customer experience, and risk control. You will ensure the framework aligns to all Financial Conduct Authority (FCA) rules and expectations to ensure good customer outcomes. You will need to be able to create the QMF, thrive in a fast‑paced, customer and client‑centric environment and know how to build a culture of quality from the ground up. Key Responsibilities Essential Skills and Experience • Proven leadership experience in Quality Assurance within Financial Services, ideally in an outsourcing environment., • Deep understanding of regulatory frameworks, operational risk, and compliance expectations., • Strong analytical mindset with the ability to translate data into actionable insights., • Experience designing and implementing QA frameworks at scale., • Exceptional communication skills and the ability to influence at senior levels., • A passion for operational excellence and a track record of driving measurable improvements., • In-depth knowledge of the United Kingdom’s regulatory framework, (Consumer Duty, Vulnerable Customers, Treating Customers Fairly etc), • Minimum of 3 years Head of Quality experience Desired Experience and or Qualifications • Project or change‑management qualifications (e.g., PRINCE2), • Proven leadership experience in QA within Financial Services, ideally including outsourced operations, • Deep understanding of FCA frameworks, Consumer Duty, TCF, Vulnerable Customer expectations, GDPR, AML/CTF and other sectoral regulations, • Experience designing and implementing QA frameworks at scale across multiple service lines, • Strong knowledge of operational risk, regulatory alignment, and audit readiness, • Experience developing consistent MI suites, sampling methodologies, and quality controls, • Ability to build and lead a high‑performing QA team across multiple geographic locations (on/offshore), • ICA certifications (compliance, AML, conduct), • IRCA Lead Auditor (ISO 9001 or equivalent)

DeHavilland is the leading provider of political insight and intelligence, supplying public affairs professionals with the information and analysis they need to react to and influence government policy. Our clients include major players across financial services, tech and digital, manufacturing, healthcare, infrastructure, energy and government. We pride ourselves on our service, which is underpinned by powerful technology and brought to life by a team of talented people. It is fast-paced and fun, covering both the big drama of politics and the small details of the policies that really change lives. As a Policy Analyst you will be the main point of contact for a portfolio of clients with interests in Welsh politics and policy. From delivering live coverage of the Senedd to producing tailored analysis of devolved legislation and government announcements, you’ll play a crucial role in helping clients understand and respond to developments. This role is ideal for someone passionate about Welsh politics and keen to combine political expertise with client-facing and commercial responsibilities. The role can be based in Wales or London, though if based in London, monthly travel to Wales will be required. Key Responsibilities Political Intelligence & Monitoring • Deliver tailored political intelligence to clients through alerts, reports, and briefings, using our AI-supported content system., • Provide live coverage of Senedd proceedings, committee hearings, and government announcements., • Write clear and accurate summaries of debates, legislation, and consultations relevant to your clients., • Contribute to long and short form content for the Senedd 2026 elections through analysis, briefings and candidate biographies. Scottish Policy Expertise & Research • Develop and maintain strong expertise in Welsh politics and devolved policy areas., • Monitor the political and policy developments most relevant to your clients’ interests., • Produce insightful briefings and research on Welsh Government priorities, legislation, and party positions., • Attend relevant events (online and in-person) to expand knowledge and sector understanding. Client Engagement & Support • Serve as the first point of contact for your portfolio of clients, providing excellent service and proactive communication., • Build strong client relationships through regular calls, updates, and meetings., • Support renewals and trial conversions alongside Account Managers, contributing to commercial success. Collaboration & Delivery • Work closely with the Head of Wales to ensure consistency and quality of service across the policy team., • Contribute to training and supporting colleagues, particularly on Welsh politics., • Maintain up-to-date PeoplePoint profiles to ensure accurate client intelligence., • Provide additional research support as part of client research hours or bespoke projects. Your Experience & Knowledge • At least 1 year’s experience in a political, public affairs, or policy role (Wales, UK, or EU)., • Strong knowledge of Welsh politics, Parliament, and government., • Excellent writing and analytical skills, with the ability to summarise complex issues clearly., • Confident and professional manner, with proven client-facing or stakeholder engagement experience., • Strong organisational skills and the ability to manage competing priorities. Desirable: • Direct experience working in or with the Senedd, Welsh Government, or devolved policy environment., • Familiarity with both devolved and UK-wide political institutions., • Prior experience producing monitoring, briefings, or political intelligence for clients., • Competency in Welsh language desirable but not essential. Why Join Us? • Be at the heart of Welsh political monitoring and intelligence at a critical moment for politics., • Build expertise in devolved policy while developing client-facing and commercial skills., • Gain exposure to high-profile political debates, legislation, and decision-makers in the Senedd and beyond., • Work in a collaborative, supportive environment with real opportunities to progress., • Help leading organisations anticipate and respond to political developments in Wales.

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