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  • Customer Service Manager
    Customer Service Manager
    4 days ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Content Creator & Social Media Coordinator
    Content Creator & Social Media Coordinator
    2 months ago
    £15–£20 hourly
    Part-time
    Watford

    Longforte is one of the UK’s leading suppliers of sublimation blanks, DTF and UV DTF printing products, and heat press equipment. We supply thousands of creative businesses, schools, and print shops with everything they need to print and personalise products. We’re looking for a creative, hands-on Content Creator & Product Demonstrator to help us produce engaging, professional video and photo content showcasing our products in action. The Role You’ll be responsible for planning, filming, and editing short-form content that helps our customers learn, get inspired, and make confident buying decisions. This includes: • Working closely with our team to plan monthly content themes (e.g. new launches, seasonal products). About You We’re not just looking for someone who can film — we’re looking for someone who understands printing. You should have: • A good eye for lighting, framing, and presentation., • Strong communication skills — you’ll often be the voice or hands on camera explaining processes clearly., • The ability to work independently, batch filming content and meeting deadlines. Bonus points if you: • Have experience in content marketing, eCommerce, or YouTube/Instagram/TikTok production., • Can script, storyboard, or plan educational content with minimal supervision. Details • On-site at our Watford premises (some flexibility for remote editing), • Competitive pay depending on experience Why Join Longforte? You’ll be working with one of the UK’s largest suppliers in the creative printing space, surrounded by new products, equipment, and a passionate team. Your content will directly reach thousands of customers every week and help shape how the industry learns and engages with sublimation and DTF printing.

    No experience
    Easy apply

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