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  • IT Technician / IT User Support Technician
    IT Technician / IT User Support Technician
    20 hours ago
    Full-time
    Romford

    About the role We are looking for a reliable and customer-focused IT Technician to provide day-to-day technical support to users and help keep our computer systems, devices and software running smoothly. The successful candidate will respond to support requests, diagnose technical issues and explain solutions clearly to colleagues or customers. Key responsibilities • Respond to IT support requests by phone, email, helpdesk system or in person., • Diagnose and resolve common hardware, software, operating system and connectivity issues., • Set up, configure and maintain desktop computers, laptops, printers, mobile devices and related equipment., • Install and update approved software, operating systems and security patches., • Assist with user accounts, passwords, access permissions and basic Microsoft 365 or similar business applications., • Troubleshoot network, Wi-Fi, VPN and peripheral-device problems, escalating complex faults when required., • Record support requests, troubleshooting steps and resolutions accurately in the ticketing system or IT records., • Help maintain data security, backups and IT procedures in line with company policies., • Provide clear guidance to users and help them use technology safely and effectively., • Monitor equipment, report recurring issues and support routine IT maintenance. Essential skills and experience • Good problem-solving and troubleshooting skills., • Clear communication and a helpful, customer-focused approach., • Basic knowledge of Windows computers, common business software and computer hardware., • Ability to prioritise requests, manage time and keep accurate records., • Willingness to learn, follow procedures and escalate issues appropriately. Desirable • Previous experience in an IT support, helpdesk or technical support role., • Knowledge of Microsoft 365, user account administration, networking or remote-support tools., • A relevant IT qualification or recognised technical certification. What we offer Pension and Sick Pay How to apply Please submit your CV and a short summary of your relevant IT skills and experience. We welcome applications from candidates who can demonstrate practical troubleshooting ability and a commitment to helpful, reliable IT support.

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  • Care / Support Worker
    Care / Support Worker
    15 days ago
    £12.71–£13 hourly
    Full-time
    Dagenham

    Job Purpose The Care Assistant is responsible for providing high-quality, person-centred care and support to individuals who require assistance with daily living, personal care, health and wellbeing. The post holder will promote dignity, privacy, independence, choice and respect at all times and will work in accordance with individual care plans, company policies, safeguarding procedures and applicable legislation. Key Responsibilities · Provide person-centred care in accordance with individual care and support plans. · Assist service users with personal care, including washing, dressing, toileting and continence support where required. · Support individuals with mobility, transfers and positioning in accordance with assessed needs and moving-and-handling procedures. · Assist with meals, drinks and appropriate nutritional support. · Support individuals with medication in accordance with training, care plans and company medication procedures. · Provide emotional and social support and encourage meaningful activities. · Promote independence and enable individuals to make choices about their daily lives. · Observe and report changes in physical, emotional or mental wellbeing. · Maintain accurate and timely care records and daily notes. · Communicate effectively with senior staff, colleagues, families and relevant professionals. · Follow safeguarding procedures and report concerns immediately. · Maintain confidentiality and protect personal information. · Follow infection prevention and control procedures. · Comply with health and safety, fire safety and emergency procedures. · Attend required training, supervision and staff meetings. · Work collaboratively as part of the wider care team. · Treat every individual with dignity, respect, equality and compassion. Person Specification Essential · Genuine commitment to providing high-quality care. · Good communication and interpersonal skills. · Ability to work respectfully with vulnerable adults. · Ability to follow care plans, policies and instructions. · Ability to maintain accurate records. · Ability to work independently and as part of a team. · Willingness to complete mandatory and role-specific training. Desirable · Previous experience in adult social care. · Care Certificate or relevant health and social care qualification. · Experience of working with individuals with complex care or support needs. Safeguarding The Care Assistant has a responsibility to safeguard adults from abuse, neglect, exploitation and avoidable harm. Any safeguarding concern must be reported promptly in accordance with Move Ahead Care Ltd procedures. Health and Safety The post holder must comply with all health and safety requirements, including infection control, moving and handling, fire safety, accident reporting and risk management procedures. Professional Standards The post holder is expected to maintain professional boundaries, confidentiality, respectful conduct and a commitment to continuous improvement. Performance Expectations The Care Assistant is expected to consistently provide safe, compassionate and person-centred care while maintaining accurate documentation and escalating concerns appropriately.

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  • Health Care Assistant (HCA)
    Health Care Assistant (HCA)
    1 month ago
    £21500–£25000 yearly
    Full-time
    Cranbrook, Ilford

    Title: Healthcare Assistant (With Sponsorship) Accountable to: NURSE IN CHARGE / HOME MANAGER Job Summary The post holder will work in a team under the direction and supervision of the Nurse in charge or Home Manager providing high standards of care and service to all service users. The following principles of good practice will be a fundamental requirement of the post holder in the delivery of high-quality care which will meet the needs of each individual: • Support individuals' rights and choices • Support individuals through effective communication • Ensure individuals' privacy and dignity is respected at all times • Treat colleagues with respect and professionalism at all times • Maintain confidentiality of information • Acknowledge individuals' personal beliefs • Promote anti-discriminatory practice • Maintain the health and safety of yourself, work colleagues and all service users. Range of Responsibilities • Basic personal care - this could include feeding, washing, dressing, personal hygiene • Following and implementing care plans under the direction of a qualified nurse • Ensuring service user privacy, dignity and confidentiality • Take accurate messages and answer the telephone in a courteous manner • Ensure orientation of the home environment to new service users • Responding appropriately to emergency situations • Understand and respect different religious, spiritual and cultural beliefs. • Undertake the care of people who are dying • Undertake moving and handling using a safe and correct procedure • Abide by the homes policies and procedures • Work co-operatively with other members of the multi-disciplinary team • Maintaining a clean environment with due consideration to Health and Safety issues • Any other responsibilities the client may have for specific client groups • To comply with all policies and procedures detailed in the Healthcare Services Handbook

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