Service Technician
15 days ago
Newbury
Service and MOT Technician Role & Purpose The Service and MOT Technician is a key member of the Aftersales Team, reporting directly to the Service Manager. The role involves carrying out a range of workshop activities in a safe, efficient, and professional manner. The primary objective is to meet customer requirements while maximising workshop productivity and utilisation. Salary & Benefits • Basic salary ranging from £32,000 to £37,000 per annum, dependent on experience., • Potential earnings of up to £55,000 through bonus schemes and KPI performance incentives. Key Responsibilities • Carry out vehicle servicing, repairs, and MOT preparation in line with manufacturer technical standards., • Conduct MOT testing where qualified (MOT Tester qualification not essential)., • Work in accordance with brand and dealership processes and procedures., • Liaise directly with customers when required to deliver a high level of service., • Support and mentor less experienced colleagues within the workshop., • Attend regular training to maintain and develop technical knowledge and skills., • Work as a full and active member of both the workshop and wider dealership teams., • Maintain a clean, safe working environment, ensuring unsafe working practices are avoided., • Wear and use protective clothing and equipment provided by the Company as required., • Handle waste products and hazardous materials in line with company policies and COSHH regulations., • Technicians may occasionally be required to undertake additional reasonable duties appropriate to their skills and experience. Working Hours • Monday to Friday working pattern., • One in three Saturdays required, paid at an overtime rate. Skills & Competencies • Ability to plan and organise workload effectively to meet agreed deadlines., • Able to quickly assimilate information and provide considered responses., • Strong work ethic with adaptability to change., • High attention to detail with a focus on quality and accuracy., • Ability to work under pressure to meet business demands., • Responds positively to organisational and market changes. Essential & Desirable Skills and Qualifications Essential: • Fluent written and spoken English., • PC literate, including Microsoft applications and web-based systems., • Full, clean UK driving licence. Desirable: • Proven record of high individual performance., • Previous vehicle knowledge with demonstrated technical skills., • Relevant City & Guilds, BTEC, or NVQ qualifications., • Experience within a franchised dealership environment., • Strong fault diagnosis skills., • MOT Tester qualification (advantageous but not essential)., • Commitment to delivering first-class customer service.