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Registered Manager – Learning Disabilities, Autism & Complex Needs Pontefract, West YorkshireUp to £48,000 per annum DOE | Full-time, Permanent | 12-Bed Residential ServiceAre you an experienced Registered Manager, Service Manager, Home Manager or Supported Living Manager looking for your next opportunity in adult social care?We are recruiting a compassionate, commercially aware and quality-focused Registered Manager to lead a specialist 12-bed residential service in Pontefract, supporting adults with learning disabilities, autism, complex needs and behaviours that challenge.This is an excellent opportunity to manage a well-established, CQC-regulated service with a Good CQC rating, leading a committed team and making a genuine difference to the lives of the people you support.The role As the Registered Manager, you will hold overall responsibility for the safe, effective and compliant day-to-day running of the service. You will lead by example, develop your team and ensure consistently high-quality, person-centred care.You will work closely with senior leadership while having the autonomy to lead the service, drive continuous improvement and achieve positive outcomes for the people supported.Salary and benefits Salary up to £48,000 per annum, depending on experienceFull-time, permanent position37.5 hours per week, Monday to Friday33 days' annual leave, including bank holidaysPaid mandatory training and ongoing professional developmentGenuine career progression opportunitiesSupportive senior management and operational leadership teamOpportunity to lead a quality-focused service with a Good CQC ratingRegistered Manager responsibilities As Registered Manager, your responsibilities will include:Leading, motivating and developing a team of support workers, senior support workers and care staff.Delivering safe, high-quality and person-centred care for adults with learning disabilities, autism and complex needs.Maintaining compliance with CQC regulations, safeguarding procedures, health and safety legislation and internal policies.Ensuring robust care plans, support plans, risk assessments and Positive Behaviour Support (PBS) plans are in place and regularly reviewed.Promoting independence, choice, dignity and meaningful outcomes for people supported.Managing staff rotas, recruitment, induction, training, supervision, appraisals and performance management.Completing audits, quality assurance checks and improvement plans.Managing occupancy, budgets and day-to-day service performance.Building positive relationships with families, external professionals, commissioners and local stakeholders.Ensuring compliance with the Care Act, Mental Capacity Act (MCA), DoLS and safeguarding requirements.About you To be successful in this Registered Manager position, you will ideally have:Previous experience as a Registered Manager, Service Manager, Home Manager, Supported Living Manager or Deputy Manager ready to step up.Experience within a CQC-regulated adult social care service.A background supporting adults with learning disabilities, autism, complex needs, mental health needs and/or behaviours that challenge.A Level 5 Diploma in Leadership and Management for Adult Care, Registered Manager Award or equivalent qualification.Strong working knowledge of CQC standards, safeguarding, MCA, DoLS, the Care Act and health and safety legislation.Experience of managing and developing staff teams in a care or support setting.Confidence with compliance, audits, care planning, risk management, rota planning and budget management.Excellent communication, leadership and relationship-building skills.A full UK driving licence and access to your own vehicle.About the provider You will be joining an established specialist care provider with a strong reputation for supporting adults with learning disabilities, autism and complex needs.The provider is committed to delivering safe, empowering and person-centred support that enables people to live fulfilling, independent lives. You will receive the autonomy to lead, backed by an experienced senior leadership team.Apply now If you are a Registered Manager in Pontefract, Wakefield, Leeds, Castleford, Normanton or West Yorkshire looking for a rewarding leadership role in learning disabilities, autism and adult social care, we would love to hear from you.Apply today or contact Mike at Leaders in Care for a confidential conversation:TPBN1_UKTJ

National Account Executive Based: North of England, covering Sheffield up to Darlington across to Manchester and Liverpool. (Location to be agreed on offer) Role Profile Delivering new business wins from the Corporate, SME and intermediary markets through highly effective canvassing of businesses over the phone, video calls and in person using their prospecting skills. Delivering profitable accounts that reach and exceed targets for on rent and revenue. Scale and Scope Report to: National Sales Team Manager Company car Portfolio revenue management: £500K-£2M Monthly new business appointments: 10-15 Monthly new account wins (£25K+):2-4 Role Contribution Account Development Achieve account contact frequency targets and attend regular review meetings. Ability to work with existing customers to highlight areas where Switch can gain additional rental volumes. Negotiation with lapsed accounts that can be re-activated. New Business Delivery Will gain great understanding of Switch Products and Services in order to facilitate a consultative sales approach. Identify all opportunities to open Switch Business accounts where it is beneficial to the customer and to Switch. Ability to get new customers trading quickly to profile. Sales process Management Use of in-house Athena CRM put in place to document and report on new business and account management activity. Understanding of customer paperwork requirements. Territory Management Good understanding of the region and the businesses located there. Has a structured plan in place to maximise time spent face to face with customers while minimising traveling time. Market Awareness Keeps abreast of competitor activities and market trends to identify prospect targets. Business Communication Collaborates with other functions so accounts are set up quickly and efficiently within the agreed SLAs. A full understanding of other department's roles in the customer journey. Appointment Making Self-management of prospect data to keep an active pipeline of £50K+ prospects topped up. Work with the Internal Sales team to maximise territory management and share local market info. Relationship Building Builds effective relationships with other teams, especially operations to drive new business opportunities coming into the team. Cross Sector Prospecting Vertical sector specialisation to aid in self-generated prospecting. Indicators of Success Delivery of revenue against target New business wins against target High number of self-generated new business wins Key performance indicators Appointments against target Awareness of industry trends Timely/useful insights on Competitor activity High new win to traded revenue ratio Core Skills Required ·Time Management ·Negotiating ·Verbal Communication ·Written Communication ·Business Literacy ·Managing the Detail Core Behaviours required ·Strong Work Ethic ·Having a Positive Impact and Influence ·Knowing and Managing Self ·Putting Customers First ·Achieving More ·Working Together What we need in the role is somebody who… Has a positive attitude and strong work ethic. Can work effectively under pressure and consistently deliver on revenue targets and profitable new account wins that will grow into loyal Switch customers, they are also motivated by identifying larger opportunities that they can plan and execute a strategy to win. What we don't need in the role is somebody who… Has no sense of urgency and is unable to understand the role they play in the team and how it affects the overall revenue performance. They are easily frustrated when things don't go their way and they will sit and wait for opportunities to come to them. Qualifications Maths & English GCSE or equivalent Experience Proven experience dealing with high level Decision Makers in a B2B sales role where a superior work ethic has been demonstrated. A background in vehicle rental B2B sales is preferred. JBRP1_UKTJ

Department Manager | Amazing Showroom | £32-35k Base | £45-50k+ OTE We are currently recruiting for a Department Manager for a retailer renowned for its exceptional sales and customer service standards within assisted sales and big-ticket retail. With a basic salary of circa £32-35k and realistic earning potential of £45-50k+ OTE , this is a fantastic opportunity to join a business where outstanding customer service, commercial performance and team development go hand in hand. With a background in an assisted sales environment, we are seeking a proven Department Manager, Assistant Manager or General Manager who can succeed in an extremely competitive premium market. We are keen to speak to experienced retail leaders from Furniture, Kitchens, Bedrooms, Bathrooms, Flooring or Telecoms . We want our client's new Department Manager to have the ability, drive and commercial awareness to take ownership of a high-performing department. You will lead and motivate your team, drive sales performance, develop customer relationships and ensure every customer receives an exceptional experience. This is an exciting opportunity to join a superb retailer at Department Manager level, where you will have the autonomy to drive sales, develop your team and make a genuine impact on the success of the business. Key Responsibilities as the Department Manager: Take ownership of the day-to-day performance and commercial results of your department Lead, motivate and develop a high-performing sales team Ensure the team consistently delivers an exceptional customer experience Personally manage and develop relationships with high-value clients and customers Drive sales, conversion and average transaction values across the department Set clear targets and KPIs and ensure the team consistently achieves and exceeds them Create and drive incentives to maximise team performance Coach team members to improve sales performance, customer engagement and conversion Monitor department performance, identifying opportunities and areas requiring improvement Work closely with the wider management team to deliver business objectives Maintain a strong customer-first culture across the department Demonstrate strong commercial awareness and react quickly to changes in business performance The successful Department Manager will be working in a customer-focused, assisted sales environment where high levels of service, relationship building and commercial performance are central to success. You will be responsible for developing your team, maximising sales opportunities and ensuring customers receive an outstanding experience from initial interaction through to completion of their purchase. Package £32-29k basic salary £40k+ realistic OTE Superb redesigned bonus scheme rewarding sales performance and business growth Opportunity to take ownership of a key department within a successful premium retailer Excellent opportunity for career progression Apply now for an immediate interview! BH37390 TPBN1_UKTJ

About the role We are seeking an experienced and commercially aware Cluster Technical Manager to build and lead a newly established Cluster Technical function within our Design & Innovation (D&I) team. This is a rare opportunity to shape a function from the ground up - defining how it operates, how it engages with customers, and how it delivers value across nine manufacturing sites. Reporting to the Retail D&I Manager, you will lead a team of four Cluster Technical Specialists providing customer-facing technical expertise, complaint prevention, technical intelligence, and continuous improvement support. Each Specialist is aligned to specific sites and works on a hybrid basis, so you will be leading a geographically dispersed team - connecting the cluster picture, driving consistency, and ensuring the function's preventative purpose is protected. This is a strategic leadership role combining technical excellence, customer engagement, data-driven decision-making, and people leadership. You will shape and deploy the cluster technical strategy while ensuring a proactive approach to technical risk, customer performance, and operational consistency. You will act as the key technical escalation point for significant, recurring, or cross-site issues, whilst maintaining clear ownership boundaries whereby site quality issues remain the responsibility of local Quality and Production teams. Responsibilities Technical Strategy & Governance Define and deploy the cluster technical strategy, aligned to D&I, Quality and Packaging Division priorities. Own customer technical governance, establishing structured technical reviews with key customers that complement rather than duplicate existing Innovation and Quality processes. Own the escalation matrix and decision-rights framework, acting as escalation point for significant, recurring or cross-site technical issues. Own the function's KPI framework, monthly performance reviews and cluster-level trend reporting to D&I, Operations and Sales leadership. Leadership & Team Development Lead, coach and develop four Cluster Technical Specialists across a geographically dispersed cluster; own resource planning, site and customer allocation, and workload balancing. Protect the team's proactive purpose - managing the balance of preventative versus reactive work so prevention is not crowded out by firefighting. Embed consistent structured problem-solving standards (8D, RCA) and build technical capability, succession and development plans. Customer & Stakeholder Management Build strong relationships with customers, Cluster Director and MDs, Site General Managers, Site Quality Managers, Innovation and Sales leadership. Ensure clean, documented handoffs between the Technical team and site Quality and Production, with ownership boundaries respected and issue status visible to all parties. Own cluster-level technical relationships with external suppliers including forme makers, print plate and tooling suppliers. Champion the function internally so Sales, Innovation and site teams understand how and when to engage it. Insight, Improvement & Consistency Aggregate cross-site and cross-customer trend analysis, converting recurring themes into structured prevention and improvement programmes. Ensure the team's involvement in the internal and customer trials programme is planned and prioritised, providing technical insight and data to support it; ownership of trial execution and product conformance remains with site Production and Quality teams. Ensure learnings are captured and deployed across sites. Drive the standardisation and product simplification agenda across the cluster, reducing unnecessary complexity. Ensure structured technical feedback loops into Design, Innovation and Quality strategy. Sustainability Champion circular design principles and sustainable packaging solutions. Promote a right-first-time culture that reduces waste, rework and manufacturing inefficiency. About you Essential Extensive experience (typically 8+ years) in corrugated or packaging manufacturing across production, quality, technical or design disciplines. Deep understanding of corrugated manufacturing processes, covering both corrugator and conversion. Proven leadership experience, ideally including geographically dispersed or field-based teams. Track record of delivering measurable performance improvement in customer-facing technical, quality or continuous improvement roles. Strong customer-facing and stakeholder management skills, with the ability to influence at senior level in a matrix organisation. Experience using structured problem-solving tools such as 8D and Root Cause Analysis (RCA). Strong analytical skills and the ability to turn technical data into insight that drives decisions. Ability to manage multiple priorities across sites, customers and functions. Desirable Degree in Packaging Technology, Engineering, Materials Science, Manufacturing, Chemistry or a related discipline - or equivalent vocational experience. Six Sigma Green or Black Belt, or equivalent continuous improvement qualification. Working knowledge of ISO 9001 and BRCGS Packaging Materials and their application in a packaging environment. Experience in Technical, Quality, Design or Innovation roles within packaging. Understanding of print, tooling and packaging production technologies. Experience supporting product development, trials and material implementation. Familiarity with ERP, QMS and CRM systems. Knowledge of sustainability and circular economy principles. Location and travel Location: Field-based, managing a team covering the cluster's nine UK sites - Devizes, Fordham, Louth, Belper, Featherstone, Burscough, Neath, Lockerbie and Livingston - and key customer locations. Travel is expected to be approximately 40-50% of your time, including overnight stays, with home-based working in between. You will hold a close working relationship with one cluster site, agreed on appointment. Hours: Monday to Friday, full time. Full UK driving licence require d. Given the geographic spread of the cluster, a central location would be advantageous, though we welcome applications from candidates across the UK who are comfortable with regular national travel. Our values We are looking for someone who can demonstrate how our corporate values are applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious. Benefits Competitive salary Pension scheme, life assurance and income protection Employee Assistance Programme 25 days' holiday plus bank holidays Cycle to work scheme Employee discounts About us We are DS Smith. Together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us. Fair recruitment at DS Smith To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds and bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you. #LI-CE TPBN1_UKTJ