General Manager Coffeehouse
hace 2 días
Bexley
Job Description General Manager About noon. Rooted in hospitality and shaped by family values, Noon was created to bring a premium, community-focused coffeehouse to The Oval in Sidcup. The family set out to build a space that feels upbeat, welcoming, and full of energy a modern neighbourhood coffeehouse where people meet, work, relax, and return day after day. Noon blends specialty coffee roasted in London, artisan baking, freshly prepared food, and contemporary iced drink culture. Its a lively, modern space crafted with genuine warmth and a fresh approach to hospitality. The Role: At noon, the General Manager is more than a titleyoure the heart of your Coffeehouse. Youre a bold, driven leader who knows that great leadership starts with people and success is dependent on your customers. You set the tone, inspire your team, and deliver unforgettable hospitality, day in and day out. This isnt a sit back and observe role. Its dynamic, hands-on, and people-focused. Whether youre leading a buzzing morning shift, mentoring your next rising star, or refining the guest experience, youre always at the centre of it all. Key Responsibilities: Lead your team in delivering an exceptional and consistent guest experience. Monitor the quality of coffee, drinks, and food to ensure they meet noons highest standards. Oversee smooth daily operations, including opening and closing procedures, issue resolution, and maintaining a functional, well-stocked store. Actively mentor and develop the team, creating clear pathways for growth with as we expend. Motivate and empower staff to perform at their best, fostering a positive, collaborative work culture. Own the stores financial performancetrack KPIs, manage costs, identify opportunities for growth, and drive efficiency. Ensure full compliance with health and safety standards, including daily due diligence and EHO requirements. Uphold rigorous standards of cleanliness, presentation, and service throughout the space. Collaborate with owners to align your Coffeehouses performance with company-wide goals, values, and vision. Cultivate a vibrant, social, and inclusive workplace that your team is proud to be part of. Keep fridges, displays, and retail areas well-stocked, clean, and visually appealing. Additional Responsibilities: Analyse sales trends and customer feedback to inform menu updates, promotions, and operational improvements. Implement training programmes to ensure team skills remain sharp and aligned with company standards. Lead recruitment, onboarding, and performance management processes for new and existing team members. Manage supplier relationships, stock ordering, and inventory control to minimise waste and optimise profitability. Drive initiatives to enhance customer loyalty, retention, and community engagement. Champion sustainability practices, including waste reduction and responsible sourcing, in line with company values. Support marketing initiatives, events, and collaborations to elevate the cafés brand presence. Key Skills & Competencies: People Leadership: Inspires, motivates, mentors, and develops a diverse team; fosters a positive, inclusive work culture. Operational Excellence: Strong planning, organisational, and problem-solving skills; manages daily operations efficiently. Financial & Commercial Acumen: Budgeting, cost control, KPI-driven decision-making, and understanding of profit and loss. Customer Focus: Exceptional service orientation; anticipates guest needs and consistently delivers a high-quality experience. Adaptability & Resilience: Thrives under pressure, handles challenges proactively, and maintains high standards in a dynamic environment. Communication Skills: Clear, confident, and engaging with staff, customers, and senior management; strong interpersonal skills. Creativity & Innovation: Contributes ideas to enhance the café experience, team engagement, and operational improvements. Proactive Mindset & Attention to Detail: Demonstrates initiative, anticipates issues, and ensures all aspects of noons high standards are maintained. Founder Led / Family Structure: Comfortable working within a environment with limited structure and process, with family members involved in different elements of the business. Scale-up / Growth Mindset: New store openings, bringing structure and supporting the implementation of process as the business gest prepared to scale-up. TPBN1_UKCT